Évaluations des clients U-Haul at Governors Dr

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Governors Dr

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Mitchell B.
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Le client n'a pas laissé de commentaire.

PATTON F.
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Damaged my truck

Connor K.
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Nice Demeanor. Poor service. Did not communicate thoroughly and/or do expected work within expected times (IE during open hours) until I called phone number and complained to a UHaul Rep

Bobby B.
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Le client n'a pas laissé de commentaire.

Bobby B.
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Le client n'a pas laissé de commentaire.

Rodney P.
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Location was very helpful I did not have to touch the trailer when I returned it. I don’t understand why I had to return it over 15 miles from address of my final destination when there was two U-haul locations within 5 miles of my destination.

KAREN K.
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Quick to unload and verified by employee

Charles M.
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Excellent service. Very polite and professional staff.

John O.
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Le client n'a pas laissé de commentaire.

Marshall S.
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Le client n'a pas laissé de commentaire.

David L.
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The UHAUL app is horrible !!! My move was pushed to a different location. The UHAUL app is horrible !!! You need to be more specific on the 24/7 app...................horrible

PAUL M.
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Nothing. You are a very fine company.

Donald K.
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Keep up the good work!

Donna S.
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Ordered a truck with a dolly. Started moving noticed no dolly took us longer than usual to move and a big inconvenience but otherwise everything was great

Yaminah F.
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Service was fast staff was friendly. Don't change a thing,??

Brian C.
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Le client n'a pas laissé de commentaire.

Ralph W.
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Le client n'a pas laissé de commentaire.

Douglas B.
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Great staff

Andrew T.
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Le client n'a pas laissé de commentaire.

Kevin M.
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Due to the severe vibration after the 110 mile drive/move, I felt so beat up. This was by far the worst vibration I've ever experienced in a vehicle. I let them know the issue when I returned it and they started checking the vehicle, so I assume they will fix it before it is rented again. It would have been nice to have had my rental rate reduced some based on the issue. Overall location is very good and is a full service Uhaul location.

Randall M.
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Le client n'a pas laissé de commentaire.

Mario V.
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Le client n'a pas laissé de commentaire.

Lee A.
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Le client n'a pas laissé de commentaire.

Eric F.
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Training agents on smiling and welcoming customers.

Larry T.
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Was sent to this location as I was told that they had a 10ft truck available. Someone came in and rented the 10ft as I was on my way. Clerk said other uhaul should have reserved it for me, and I would have got the 10ft. Clerk was very nice, and let me have the 15ft for the 10ft price (only needed it to get a fridge off of CList). Clerk was excellent, and hope management recognizes him for his great customer service.

Paul E.
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Everything went well.

Robert C.
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Le client n'a pas laissé de commentaire.

Carolyn W.
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Everyone was great. Very helpful. Thank you very much. I will come back again.

heather W.
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Great customer service

Terence C.
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Excellent Customer Service

jim B.
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Le client n'a pas laissé de commentaire.

Cassandra H.
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Actually clean the vehicle prior to dispatching it to a customer.

Mark R.
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Le client n'a pas laissé de commentaire.

Melinda S.
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Le client n'a pas laissé de commentaire.

Matthew M.
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Le client n'a pas laissé de commentaire.

Perry R.
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Good quistion

Debra P.
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It was raining, the truck was leaking directly onto my lap. My pants was soaked. I showed the video to the sales clerk. He thanked me for pointing it out to him! Are you F*cking kidding me?! Not an apology and we'll take 10 percent off your future lease or anything! Never again!!

FITZGERALD G.
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Le client n'a pas laissé de commentaire.

Mitchell B.
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This was my first time using this location. It has a very professional appearance and friendly staff. I will use them again.

Mark H.
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Le client n'a pas laissé de commentaire.

Lucinda M.
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Le client n'a pas laissé de commentaire.

Ernest H.
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Very knowledgeable and helpful. Had the full range of boxes, supplies, and other items that might be needed.

Robert C.
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I recommend providing more detail on inside dimensions of the trucks. The 15 ft truck is advertised as 15 ft length inside the cargo bay, however, being true overall, 3 feet of that is the overhead bin toward the front. I had to revise my loading plans at the house. Also the dolly that is attached to the inside of the cargo bay takes up some room. Had to work around it. Wasn't aware of that until I rented. Otherwise all went very well. The personnel at the Governors Dr location understood the processes very well and were very professional and helpful.

Michael R.
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The guy working was wonderful and deserves 5 stars but the mileage rate plus filling it up with gas is a scam.

Park M.
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Le client n'a pas laissé de commentaire.

Ronald L.
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I was not given a contract. I was not able to select a drop off location. The trailer was banged up and sting was left inside the unit. The attendant was not personal and did not look at me once. I had to call to schedule a new drop off location once I got to my destination

Thomas J.
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Le client n'a pas laissé de commentaire.

Jeff C.
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We originally had scheduled a pickup at another location and got there and they told us we had to go to Governors Drive location. Not good.

Andrew T.
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Le client n'a pas laissé de commentaire.

Robyn B.
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Le client n'a pas laissé de commentaire.

Deborah A.
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Clean up trucks inside Stop charging fake fees and stop smelling like alcohol. The breath is terrible

Wayne R.
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Le client n'a pas laissé de commentaire.

John F.
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Friendly, honest, and helpful. Plus great hours.

David M.
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Have all of your staff be as professional and nice as the guy that helped me.

Gerrot J.
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Le client n'a pas laissé de commentaire.

Matthew C.
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The people were nice, and said they definitely could noticed there was a leak in the U-Haul. It was unfortunate I had two bad experiences with my drive from Atlanta to Huntsville. I did not fill up the truck with Gas, because I was frustrated with how the truck was treating me throughout the day.

Scott P.
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Le client n'a pas laissé de commentaire.

Ross S.
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Le client n'a pas laissé de commentaire.

Hugo G.
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Le client n'a pas laissé de commentaire.

Jaymie P.
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Quick and easy. Justin had me processed and in a truck within 5 minutes and I did not have a reservation.

Amber T.
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There was a pretty decent sized hole in the ceiling of the trailer so alot of my items got soaked and damaged from driving through a storm. Reverse on the truck wouldnt work and kept shutting the truck off when you would try to use it. It took over an hour to even get the keys from the night box because nothing was working. Every time we turned the truck off we would have to have someone jump start it. This was literally a NIGHTMARE. I have used uhaul quite a bit, but this was a first for me and im pretty upset about my entire experience.

Greg F.
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Le client n'a pas laissé de commentaire.

Peggy C.
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Le client n'a pas laissé de commentaire.

Jason H.
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Le client n'a pas laissé de commentaire.

Kristen M.
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Le client n'a pas laissé de commentaire.

Kenneth P.
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Le client n'a pas laissé de commentaire.

Jazmine R.
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Le client n'a pas laissé de commentaire.

Christopher M.
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Make sure the guy checking the equipment in when you return is as nice and helpful as the guy is when you are paying for and renting the equipment.

Demtrius T.
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Le client n'a pas laissé de commentaire.

Precious B.
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Terrible experience !

Thomas B.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

Sharon M.
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Le client n'a pas laissé de commentaire.

Ronald W.
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Le client n'a pas laissé de commentaire.

Erich C.
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Le client n'a pas laissé de commentaire.

Edwin S.
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The truck that was given to me to drive had 5% oil left in the truck. I had to move out of town and anything could have happened as I drove thru the mountains at night while it was raining. I get that it’s a rental place but you guys have to do better with maintenance on your vehicles.

Charles H.
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Le client n'a pas laissé de commentaire.

Brian W.
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Le client n'a pas laissé de commentaire.

kenta T.
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Customer service was great. Continue to provide good service.

Teresa M.
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Allow me to choose drop off location without limitations. If I need to pick up at a specific location, have a hiker to get it there.

Simon E.
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Le client n'a pas laissé de commentaire.

Billy Lynn K.
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This truck was the cleanest I've ever used. The staff was super nice and very professional and I'd recommend this site for ALL in the Huntsville, AL area. Thank you for such great service.

Lakesha W.
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Le client n'a pas laissé de commentaire.

Kevin L.
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I made a reservation at a location close to my home specifically because it was close and I only needed to move a piano a short distance. The afternoon before my reservation was changed to a different location across town increasing the mileage and gas usage (which are an added charge). It was too late to make other arrangements forcing me to pay more.

Christopher G.
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Le client n'a pas laissé de commentaire.

Lane W.
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The truck I rented was absolutely horrible. I’ve driven many UHAUL trucks and never have I had one that drive so poorly. The rental location is top notch but this truck shook me and jarred me at speeds over 40. Again the location is wonderful. It’s not their fault the truck was awful.

Janie S.
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Le client n'a pas laissé de commentaire.

William C.
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$20.00 after hours fee is a rip off

Charles B.
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Le client n'a pas laissé de commentaire.

CHIN N.
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He explained the procedure to us clearly. Thank you.

Sophia C.
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Le client n'a pas laissé de commentaire.

linda P.
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Very easy!

Johnathan M.
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The service was fine

Kelly W.
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Le client n'a pas laissé de commentaire.

Janice H.
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Chris the manager was very knowledgeable. His assistant took care of everything promptly. I highly recommend this U-Haul dealership.

Brian L.
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Friendly service and had the products I needed with short lead time.

Freya E.
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Quick! Seamless turn in. Great facility.

David S.
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Le client n'a pas laissé de commentaire.

Nickeia M.
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The lady that made reservations was so nice and friendly. I truly appreciate her and wish I wrote her name down. She was a winner. Now for the two guys that were there that night if pick were awful, not friendly and show no concern. I have never been treated like that and I use Uhaul often. Please if you could track the lady down let her know lunch is on me. Thanks a million

Brian P.
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Le client n'a pas laissé de commentaire.

Marcia M. | Overall Experience |
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Everyone was nice ,and knew what they were doing ,Thanks I will be using You all again!😀

Keith R. | Overall Experience |
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The guys were very helpful and courteous.

Lanny W. | Overall Experience |
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The service was excellent! The staff were outstanding.! I am impressed.

Silas W. | Overall Experience |
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Chris was really helpful after some miscommunication with U-Haul Customer Service.

JIMI M. | Overall Experience |
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Rude,Incompetent and unprofessional. The gentleman who runs the place didn’t even check my UBox order. T and T movers were the wurst as well. Showed up to my house with empty Uboxes

MARK V. | Overall Experience |
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Thank you!

kelly s. | Overall Experience |
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This UHaul location was the only location that knew what they were doing and were actually able to help me during my move from Cincinnati to Huntsville.

Non reviews have been submitted for this location.

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