Customer Reviews for U-Haul at Governors Dr

4294 évaluations

3713 Governors Dr   Huntsville, AL 35805
(2 Miles West of Memorial Pkwy)

(256) 533-6370

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 6/13/2021 - 6/14/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(256) 533-6370

3713 Governors Dr
Huntsville, AL 35805
(2 Miles West of Memorial Pkwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 6/13/2021 - 6/14/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Truck was filthy in the cab and inside the box of the truck. Box leaked and soaked a brand new mattress. There was yellow liquid in the back of the truck that appeared to look and smell like dog piss. I did a self check out when I picked up the truck and when I returned the truck and let the uhaul representative know about all the issues they said we will make sure we clean the truck. That doesn't help me after the fact when my new mattress got soaked.

Nathan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
1

My U-Haul contract, which apparently can only be done through the Internet, give me an 8 o'clock pick up time. However the location given to me only opens at 9 AM. So I waited one hour for them to open. Why was I allowed to have an 8 AM pick up time if that location only opens at nine. What if I requested a 7 AM time?. This information should've been transmitted to us.

RICHARD S. 
Évaluation :
3

Make sure management has a better attitude. I can tell he got upset with me for asking a simple question. I'm sure his day wasn't going the best but that has nothing to do with me

SHAUNCEY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony D. 
Évaluation :
3

The truck I rented clearly had a sign marking no smoking in the truck but it smelled very strongly of cigarettes. The previous persons trash was still in the cup holder along with some in the floor. The truck also had many scratches and a dent on the side.

SARA H. 
Évaluation :
5

They rented out the size truck we had reserved and we had to take a much larger truck than we required

Kassandra C. 
Évaluation :
3

went to drop off trailer at 0700 in the morning, and was not open. waited 10 minutes, and still not open. left and came back at 0900 or so. service what great, but were not open when advertised.

PAUL M. 
Évaluation :
4

Indicate in confirmation "special operating hours". Arrived at 8:50 for my 9am pickup and doors were locked with people lining up.

Jamie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel I. 
Évaluation :
1

Website says place closes at 7. I arrived at 6:15 and it was closed. Numerous people had the same issue.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER G. 
Évaluation :
1

The manager!!! Was very Rude to myself/ a little Racist!!!! My Husband was very disappointed by this person.. the Young man the employee deserves to have his job!!!!

HARRY D. 
Évaluation :
3

They were accommodating, but I was upset about not getting what I ordered and didn't know that until I arrived. They did however give me something different, but I was so scared to drive that home. I just hope in.the future, this doesn't happen. Thank you again for understanding we needed it extra days. I also did have my own insurance so I didn't need to buy yours I was told.

SAMANTHA V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mariah F. 
Évaluation :
5

N/a

RICHARD C. 
Évaluation :
5

Good experience

Norman L. 
Évaluation :
4

This location was very far away from our location. We tried to change the location but a hefty fee of 112 $is what it would have cost us. I returned the truck with gas tank at 1/2 full.

SABRINA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME M. 
Évaluation :
4

It was great until I pointed out he was about to hook up the wrong trailer.

Lacomma S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrien S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
5

Nothing comes to mind. Thanks.

JOHN F. 
Évaluation :
5

We had a truck reserved at another location for self pickup. When we got there self pickup was not an option and directed us to go to the counter. The location was not open and would not be open until TUESDAY! Memorial Day weekend) Obviously someone didn't do their job. We immediately got back online and found that this location had a truck and were open. Mad dash to this location. We met Brian. He was our hero. Super nice. Got the truck rented quickly and off we went. He kept us calm with his attitude of “I will take care of you!” So Brian I hope you see this and know we sure did appreciate you. Ok Uhaul I want my 50 $guarantee reservation since the first location failed on taking care of the reservation!

JAMES H. 
Évaluation :
5

This was a very simple drop of. We just handed the key over and answered the gas question. My receipt was emailed to me in minutes. Merci.

VALERIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patsy G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lonnie H. 
Évaluation :
4

Make sure your online reservation are ready and kept

Jacquelyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan M. 
Évaluation :
1

This is the worst moving experience in my adult life. This location lacks appropriate staffing levels to service customers efficiently, adequate equipment and supplies such as the multiple container trailers and /or flatbed vehicles, and blankets. The two employees (manager and staff) were friendly and tried to be helpful, but their assistance is severely restricted by the lack of resources and the apparent mismanagement of the U-Box program in the Huntsville area. I do not recommend this program.

Tyanne T. 
Évaluation :
5

Cleaning out of the inside of the covered cargo trailer would be nice

Clayton R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEJA C. 
Évaluation :
5

These guys were friendly and helpful the first time so I went back to them again. Same result. Would recommend them to anyone needing to rent a uhaul.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA H. 
Évaluation :
3

Have more staff

JARED R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Agranda S. 
Évaluation :
5

EXCELLENT SERVICE!! Prior to arrival, I purchased a new 2" ball but could not get enough leverage at home to ensure it was tight enough on the hitch. I asked the U-Haul agent if he could he tighten it up. He took it to the shop and torqued it down (150# I think.) I rented a 6 x 12 trailer. I brought a tire gauge and checked tire pressure (Not my first rodeo) One of the four tires was 12 psi. Same U-Haul agent aired up the tire and could hear a leak. Agent replaced tire quickly, (torqued the lugs) and I was on my way. (Wish I had written down his name.) Merci.

Allen S. 
Évaluation :
4

The uhaul truck's interior lights, air conditioning, blinkers, exterior lights, and brake light stopped working when we had to drive it back at night to return it.

Mathew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

They were so helpful. I had picked a truck with no ramp. They told me about it and let me change the reservation. I so appreciate everything. They are great!

Tenika M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakenya P. 
Évaluation :
4

All customers should be greeted with pleasantry & Professionalism.

Monroe D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donn H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
3

I will never recommend a "next" customer.

CARY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN HAROLD Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earlest A. 
Évaluation :
5

The gentleman who connected the trailer to my truck went the extra mile to help me. He was kind and very helpful.

Marcie J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raymond H. 
Évaluation :
5

The guys at this location are the best to deal with. Always fast and friendly service!!

Francesca M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khuong N. 
Évaluation :
5

Computer checkout system was buggy/glitchy. Keyboard needs a new shift key.

STANLEY L. 
Évaluation :
1

Greeted horribly by worker on governors drive. Very disdainful

TAMMIE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELLY A. 
Évaluation :
2

The employee who checked me in was no polite. She was rude and condescending. Another customer helped me with the rating on my trailer hitch. She made several less than polite comments. When I left the trailer was making a lot of noise and I stopped at a nearby car mechanic shop and had them take a look. There was another employee who witnessed this and walked away. I won't be back to this location. When we dropped off the trailer in Mobile, the staff was very nice. I see no reason for the treatment I received and will never be back to the location on Bob Wallace. Terrible customer support!!!!

Teresa M. 
Évaluation :
5

The trailer was in good repair and functioned well. The light connection from the trailer to the truck came out at some point during the trip. For the return portion of the trip, there were no stop or turn signal lights on the back of the trailer.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shay B. 
Évaluation :
1

System was down and I had to go to another location to get dispatched. What a shit show.

DANIEL N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONA B. 
Évaluation :
5

Great customer service given from the African American tall, skinny woman with the tattoos on her left forearm.

Kim F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
4

Was 2,5 hours late due to bad weather/tornado activity warning. Advised U-Haul ahead of time. Charged late fee AND 25 $insurance for the 2,5 hours.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN H. 
Évaluation :
5

Dropped off after hours. I would recommend having an area to drop off trailers and a drop off for vans/trucks, as I had to back the trailer in from the back of the property.

jacob C. 
Évaluation :
5

They were in time and thorough.

Eugene B. 
Évaluation :
3

Check engine light on. Headlight switch broken. Interior very dirty. Rode like all the shocks were blown out . The sales rep smelled like weed.

MATTHEW F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
5

There were only two people working on what turned out to be a busy Sunday morning. They seemed swamped. May need to schedule more people in morning pickup windows.

HADEN D. 
Évaluation :
4

This was an older generation trailer and worked fine, but I can see why later the door latch design was improved because this one's was difficult to open and close. This site is not large enough to support the number of trailers it has. There was no space in the area with all of the other trailers to drop mine off. I had to leave it with trucks in the back.

Kelly A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE T. 
Évaluation :
5

Great service at the rental desk and in check in. In and out quickly. ALL equipment in great shape!!!!

David T. 
Évaluation :
5

😊

PEDRO M. 
Évaluation :
5

Great team !!!

Franklin F. 
Évaluation :
2

I will not be using your services again.

Philip D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVELYN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KACIE B. 
Évaluation :
5

AWESOME

TRACEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
3

I had problems with the app checking in the tow dolly. I went back the next day to try again. I explained the situation to the clerk and was told I would not be charged the 20,00 $ and was charged anyways. Bringing the truck back the man was rude. He asked for the keys but didn't bother asking me if I was done checking in the vehicle. He got in the truck and drove off with the door of the truck open.

Meredith C. 
Évaluation :
1

I returned the vehicle at the time I paid for and they tried to over charge me by 1 067,35 $!!! Ridiculous. I had 3200 miles for the length of time I rented the vehicle. I used 2 171 miles of the alloted 3200 miles. It's written right on the agreement. Then they tried to charge me for dropping it off in Huntsville, Al. That was the entire point of renting the vehicle (from Ga. to Al.)!!! I'm not paying these ridiculous, unfounded and unwarranted bogus charges! I wrote a letter to the billing dept. in Phoenix. I did this b/c I was on hold for over 83 minutes! I'll never rent or recommend U-Haul to anyone and will share my experience.

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley B. 
Évaluation :
4

I did not have anyone to help me return my equipment. I had my own dolly and moving blankets and would have liked the option of removing what was provided with the truck. At some point they are really in the way.

FOY F. 
Évaluation :
5

I feel like this was an amazing location for Uhaul services, due to the (UHAUL). SERVICES on Putman and university was absolutely the most terrible experience I've ever had and the young lady that new exactly what she was talking about and called the Uhaul services on Governors drive, seemed to be the only great! Thing that came from this experience.

YOULANDA R. 
Évaluation :
4

Everyone was nice ,and knew what they were doing ,Thanks I will be using You all again!😀

Marcia M.  |  Expérience générale 
Évaluation :
5

The guys were very helpful and courteous.

Keith R.  |  Expérience générale 
Évaluation :
5

The service was excellent! The staff were outstanding.! I am impressed.

Lanny W.  |  Expérience générale 
Évaluation :
5

Chris was really helpful after some miscommunication with U-Haul Customer Service.

Silas W.  |  Expérience générale 
Évaluation :
1

Rude,Incompetent and unprofessional. The gentleman who runs the place didn't even check my UBox order. T and T movers were the wurst as well. Showed up to my house with empty Uboxes

JIMI M.  |  Expérience générale 
Évaluation :
5

Merci.

MARK V.  |  Expérience générale 
Évaluation :
5

This UHaul location was the only location that knew what they were doing and were actually able to help me during my move from Cincinnati to Huntsville.

kelly s.  |  Expérience générale 
Non reviews have been submitted for this location.

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