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When I rented this trailer it was clear that it was a one way rental. When I dropped the trailer off in Andalusia,AL. The wrong drop off turned up. If you have charged my credit card with this charge I contest it. It is a non approved charge and will be challenged.
Disappointed on time frame the truck was returned at. 6 pn not 7 am and felt i was charged to much..
The people at the location. No good
OK truck for short in town moves. I didn't appreciate the contract reading full when it was at 7/8 and the mileage being off which would have cost me extra. Easy fix with the app after inside dispatch. I tried to do the self dispatch but the app couldn't locate my GPS signal (which seems to be a common complaint). No problem returning truck via app. Staff was friendly. I know they're drug through mud for bad reviews so 5 stars, give'em a raise.
I always have awesome customer service at the U-Haul at Governors location. The team at this location are second to non!!! I highly recommend this location to everyone needing to rent a moving vehicle!!!
Na
Nothing really needs improvement I have rented 2 times past month and they helped me to the fullest even was acceptable to me being disabled and cant wear a mask ...... uhaul is the bomb for that and ty made me feel even better about renting from yall
Good service and friendly people
They rented a truck to us with a check engine light on. The guy knew about it and said it was okay to rent. The issue dealt with some sort of leak. I didn't trust that truck. This was our first experience with UHual. I asked for a different truck and he didn't hesitate to change the truck. I was happy about that. I felt bad for him because when I returned the truck a telephone customer was obviously beyond rude to him. He handled the call quite well! I know from my experience telephone customers can be very trying.
Great customer service at this location. Very well satisfied with this experience. Will use again this next weekend. Thank you so much to the guys at this location.
Keep up the great customer service!
Vehicle had multiple areas damaged pretty heavily. Was charged a ridiculous cleaning fee for some dirt on the outside of the vehicle.
The signals stopped working they gave me a old truck I'm guessing
Timely service. Convenient. Good equipment. Great job!
Quick and friendly
Everything about the process went smoothly and great!
They where very helpful and the equipment was very clean
NOT GIVE CONFIRMATIONS THAT DON'T CONFIRM ANYTHING!
Super nice folks to work with. Quick in and out.
Nothing except that ramp was short and steep
Thanks for be understanding.
I didn't drop the truck off at this location. I picked up the replacement truck here.
Great staff, everyone at the location was very informative and helpful. Did not have to wait any amount of time was helped right when I walked in both on pick up and return.
I made a reservation at closest my location, and was moved for a new location so far. I have to pay for more miles.
The attendant's were OK but they should have honored their guarantee of 50.00 for not having the truck ready at the reserved time and they didn't. I figured they'd screw me out of it and they did.
I drove this vehicle only 22 miles and when I filled the tank prior to returning I put close to 10 gallons in the vehicle. The tank was obviously not full when I picked it up as they indicated. The person at the counter blew it off saying he had customers to wait on and would email me a receipt. Wouldn't recommend this location.
Not over charge and make sure your trucks are driveable without risk to customer.
The experience would have been better if personnel were all consistently wearing masks when around customers. They were not. One Uhaul employee was consistently NOT wearing a mask inside or out and this made us extremely nervous because some of our family members are at high risk for death from COVID-19. Clearly the health and safety of customers is not top priority at Uhaul.
The truck looked like it was brand new!
Attendant was rude. Truck didn't have a dolly
None
You can quit overcharging for fees not applicable You can quit stealing money out of my account without my permission. It's ridiculous what I'm going through at the moment with U Haul
Inside of the truck was very dirty and had to be swept out before I wanted to place anything in it. The truck only had a 1/4 tank of fuel when picked up, doesn't get you very far before you need to add gas.
Nothing! The customer service was professional and efficient. There was absolutely no complaints.
Good job
same
Efficient check-in and check-out. Reasonable cost and clean equipment.
It was fine but I felt uncomfortable checking for damage by myself and uploading photos
The employees were friendly and helpful, but the site is small and there's not a lot of room for many trucks.
No comment since there was not much interaction.
Could not ask for better service!! Great people!! Highly recommend.
Quick return!! Liked it!
The vehicle was not maintained very well to say the least. Tires were bald on the outside and not balanced. Driving above 45 MPH was a chore and made for an extremely uncomfortable ride. The whole vehicle was a fight to drive and the violent shaking around 50 MPH was enough to make boxes shift in transit. The “moms attic†should have been called a “moms swimming pool†as everything up there got soaked and caused water damage to items. In short, the people working there were nice and polite but for being in a business where your vehicles shape are key, they failed in my book.
The guys at the Governors Drive, Huntsville Alabama location are always great and helpful. Very easy to deal with and are very professional yet still have a sense of humor. Go out of my way to use that location.
Everyone was nice ,and knew what they were doing ,Thanks I will be using You all again!😀
The guys were very helpful and courteous.
The service was excellent! The staff were outstanding.! I am impressed.
Chris was really helpful after some miscommunication with U-Haul Customer Service.
Rude,Incompetent and unprofessional. The gentleman who runs the place didn’t even check my UBox order. T and T movers were the wurst as well. Showed up to my house with empty Uboxes
Thank you!
This UHaul location was the only location that knew what they were doing and were actually able to help me during my move from Cincinnati to Huntsville.
