Customer Reviews for U-Haul at Lake Ave

4 084 évaluations

120 Lake Ave   Rochester, NY 14608
(2 Blocks North Of Lyell Ave)

(585) 254-1677

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(585) 254-1677

120 Lake Ave
Rochester, NY 14608
(2 Blocks North Of Lyell Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

i got charged 49 dollars for 2 hours and she said i went 12 miles and i went from lake avenue to Hudson avenue and back. They overcharged me. I rented from e ridge road and that was further away and only got charged for the 19,95 truck rental. lake ave uhaul are ripping people off.

Cindy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PEDRO E. 
Évaluation :
3

I don't believe I should've been charged extra for all I was charged I believe she jus gave a price and ran me I don't approve

Shanell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

xavier G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lonnie K. 
Évaluation :
4

Passenger mirror was very loose

Anthony P. 
Évaluation :
5

Woman working the counter was very friendly and answered any questions I had

DEREKJ R. 
Évaluation :
5

keep up the good work. I like it so much that I apply for the transfer driver I hope I get the opportunity

Jemme Q. 
Évaluation :
5

The lady that finished all the details for my rental is very sweet, Very attentive and polite. I was treated with respect and that counts on my book.

Angel S. 
Évaluation :
3

I have rented here for 20 years but this visit they charged me for 3 gallons of gas. I put in 4,7 gallons. by your estimate of 26 miles i drove, i got 3,7 mpg! plus the guy said i returned the truck at 5pm when in fact it was 2 hours earlier.! not happy! i drove less than 35 mph and did not even fully load the truck. i will try a different location for the next moves this june and august.

luis mario S. 
Évaluation :
5

Excellent service à la clientèle

Melissa R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yolanda W. 
Évaluation :
3

I rented reserved a truck for 10am for 4 hours, the move was not a long distance. We returned the truck in 3 hours. There was only one employee at this location. I returned the key and ask if he would inspect the truck and the employee seemed agitated and annoyed. It was not a good experience at this location.

elizardo P. 
Évaluation :
1

The inside uhaul window and seat had glass on it uhaul Made a loud huge noise

Tanya nisa mari G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SYLVIALYNN H. 
Évaluation :
5

Great service

Doria S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

william B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kisha P. 
Évaluation :
5

Friendly staff when we picked up the equipment

Brett P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gishlyanne M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim P. 
Évaluation :
3

Update the equipment truck was old had rust , gun shot .

Stanley C. 
Évaluation :
1

When I preceded to cash out I asked the guy about the mileage, not being used he had a very unfriendly face and attitude.He went to the truck to get mileage and said a total and walked away the truck was full to the 3/8 line which I I received it on so now I'm confused that I'm seeing that I was changed $15 for gas.

Mary C. 
Évaluation :
5

The gentleman had great customer service and made it very easy and comfortable for me nd my family, thank you for everything.

Latasha N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dick W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tanya P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sylvia H. 
Évaluation :
5

Satisfied with management and service is very professional.

Beulah P. 
Évaluation :
4

I experienced some difficulties moving and reached out for help from the U haul representatives.They were all very helpful and courteous and sorve my issues promptly.I'd like to thank them very much. Walter Edwards

Walter E. 
Évaluation :
1

This was the worst experience of my life I want a kennel manager regional manager to call me first about being charged for dollies that I did not have because you guys said you gave them to somebody else even though they were reserved on my account so I couldn't even move my stuff so I paid for services that I didn't do this has been the worst experience I have ever had

Hiland A. 
Évaluation :
5

Nothing everything was great.

Michelle W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shanique S. 
Évaluation :
5

The wonderful man who assisted me was so pleasant and helpful. He was there with a store full of people. Was able to work quickly to help everyone. I really wish there were more people like him!!! 4/1/22 @ 6p Lake Ave site

Stephanie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

letoya S. 
Évaluation :
5

Offer a free ☕ cup of coffee...it's cold here in upstate NY...just kidding...hahahaha. All went well. It was a great experience. Le service à la clientèle était génial.

Cyndia K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john D. 
Évaluation :
5

Friendly, and helpful when I had a stressful situation!

Nikki H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky D. T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Terrance G. 
Évaluation :
5

Aucun

ROXANNE K. 
Évaluation :
5

This the Third time I rent a truck with messed up windshield wipers mind you I was snow and I had to keep stopping to clean them

Ronnie B. 
Évaluation :
5

The manager was very professional and into all my questions and provided me with all the detailed information I needed and I appreciate that she deserve thank you

BRITTANY M. 
Évaluation :
3

Make sure contracts are correct!! I was charged over $260 for a rental that ends up being less than $90 but someone didn't do their job correctly so I had to go thru a hassle to get everything corrected!

Crystal R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORENED W. 
Évaluation :
5

The Young Man, was Trusting Honest I appreciate Him..Thank You

Deirdre M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEAONA R M. 
Évaluation :
2

Customer service was terrible. Employees seem like they didn't wanna be there with attitudes. The truck felt like it was gonna break down and would t pick up speed

Sarina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN L. 
Évaluation :
3

Make sure dolly works properly. Do not promise an item if it isn't available to use, even if it's listed on your reservation.

Sierra S. 
Évaluation :
1

The lady in there was very rude

Lisette D. 
Évaluation :
5

S.O.

VANESSA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHENITALENETTE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELC W. 
Évaluation :
1

Mr. Wade was very disrespectful, lacked customer resolution skills, did understand the U-Haul system, and could not explain thoroughly what different charges meant.

tajae nyasia F. 
Évaluation :
2

The truck was fine but when it was time to make payment for the truck I was double charged I spoken to the lady at 400 lake ave in Rochester NY she debated with me and denied a second transaction of $160 I call customer service which they seen the second transaction is now in pending as it caused my account to go into a negative very displeased with the service I received.

John W. 
Évaluation :
5

nothing everything was perfect and so easy to do

SEANC W. 
Évaluation :
4

Thank you working with me during the crazy time of moving times … you guys definitely made me feel like it's ok life happens you're good and the truck was still there waiting Great staff and customer service

Karla W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICAHR B. 
Évaluation :
3

There wasn't any gas in truck before I used it. That was unacceptable

Nathias H. 
Évaluation :
3

1. I order moving pads. There were none. 2. The clerks said the tank was 9/16ths full. Actually, 5 miles down the road I noticed the tank gauge was between 1/4 and 1/2 full. 3. The truck was clean but the engine needs a tune up. There were a lot of gas fumes...probably burning rich. 4. As I was at the counter, the clerks who was smoking, demanded I put a mask on even though there is no mask mandate in NYS. 4. When I dropped the vehicle off an thanked the gentleman behind the counter, he said NOTHING....not even a "your welcome" or "have a nice day". I guess he doesn't like his job or didn't like me. Just being honest and I hope no one gets in trouble. I will still use U-haul because of your low prices.

Dean F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
5

The online pick up service SUCKED ASS. Ended up going inside and the lady inside was super patient and was a saint. I appreciated the people working there but whoever works on the online part can just Fuck off

Zachary E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shana J. 
Évaluation :
5

Lady at the desk was super helpful. It was a great experience.

Towanna A. 
Évaluation :
5

The woman at the front desk was exceptional!! She really helped me out and made my rental smooth. She was really nice and helped me in a pinch! She was the best!!

Sabrina F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xaviera W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosa L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
2

Do this wasn't where I was suppose to pickup or drop off the pick up had to get changed because they didn't have the truck I need it at the lactation I had booked for was not happy about how much farther I had to go due to paying for the miles but they lady that called said I could still drop off at original location so I felt with that. Then I got there they got the truck but not the utility dolly and they ignorant worker tells me its not there problem because they rental was suppose to be at a different place but at least in getting a truck. Really. How ami moving my big stuff now at the last minute. So I need the damn truck at this point its to late to walk from it now. So I ask if can still drop off at the other location yup all set. NO I got home and received a text drop off at the pick up location. These ppl at the place won't even knock off the difference in miles between location tell me I have to call customer service to try to get it changed. Complete joke when it comes to customer service and quality and ate this point I will never use uhaul again I would rather spend more money somewhere else. Hopefully when I call customer service tomorrow they are more helpful and not just plan rude.

BRIANP G. 
Évaluation :
1

Change employees, they are rude, no smile , no welcome, give the truck empty of gasoline, so pay attention to that as soon you pick up the truck. Next time will go to another location, pick that one because it was close , but not, prefer another uhaul location

Carmen S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DYLANJAMES S. 
Évaluation :
3

The online process for renting a truck was ridiculous!

Leslie G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth R. 
Évaluation :
5

Love the services

BELMARIE F. 
Évaluation :
2

The customer service representative wasn't very friendly. Almost rude at some points

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKILYNJ M. 
Évaluation :
5

make sure engine lights are not on when giving out trucks

TONYL Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDERJ D. 
Évaluation :
1

The person running the location didn't appear to want to be there. After giving my name, he said I didn't have a reservation. I pulled out my phone and pulled up the reservation, verified the address of pickup, and tried to show him the reservation. He told me to just give him the number and appeared annoyed that I had the information. He went through the check-in process and made the selections on the keypad, since the keypad was on the other side of the glass. I didn't realize that he had selected for me to buy the insurance when I didn't want it, an extra $15 on my bill. I also drove only 8 miles and was charged for 20 miles. It wasn't adjusted when I returned the truck. After he checked me in and gave me the keys, I asked which truck it was. He just told me that the number is on the keys, in a tome that let me know he was annoyed that I asked. No direction as to which one it is, just wander the parking lot looking for the truck. I checked the license plate numbers of all the trucks, no dice. Looked for numbers on the trucks themselves but that was a little tough since they were all covered in snow. Eventually found the location of the numbers on the trucks and they were covered with snow. All the while wandering the parking lot. Eventually found the truck. Did I mention all the trucks were covered in snow? Get the truck unlocked and try to start it. Key won't turn. Wiggled it, tried a few other things, but not turning. Went back inside, he tells me it's just the security in the key and to jiggle the key. He was annoyed I came back in to ask about the truck not starting. So I went back out and jiggled the key some more, not starting. Went back in and he finally came out to try it, again he appeared annoyed. It didn't turn for him initially but he got it started. When I asked how he got it started, he just pushed past me and didn't say anything to me, at this point I think he was mad. So here we are with a started truck, but did I mention that it was covered in snow? It took time for the truck to warm up so that the windshield could clear, no snowbrush in the truck. Finally time to move and because of the way the trucks are parked in the lot, it took some careful driving to back out of my spot. Another truck was parked close behind me and the guy wasn't going to move it. On returning the truck, I went inside to return the keys and asked about the bill since it appeared to be high. He again was upset that I wanted to ask a question and said it's your mileage and didn't want to talk about it. I left knowing that I will never rent a truck from that location again. I have never had a bad experience with UHaul before this from any other location. Anytime I've gotten a truck before, they were cleaned off and ready to drive away. The employees are happy and helpful. The locations I usually use are Irondequiot on East Ridge and Greece on Long Pond. So to sum up, don't go to the Lake Ave location. And between the insurance fee I didn't authorize and the extra mileage I was charged, I would estimate that I paid about $25 more than I should have.

JAYJUSTIN M. 
Évaluation :
1

I asked for a furniture dolly, didn't get one. The utility dolly was rusted on the bottom and squeaked very loudly. The steering on the truck pulled to the left. And you had to put the truck into park before going in reverse instead of from drive to reverse. And the parking area was covered with ice when I picked it up at 11 and when I dropped it off at 5. I will never use uhaul again. I feel like they should comp me!

BERNADETTEA C. 
Évaluation :
1

The in-store employee was rude and abrasive. He was no help with the mobile check-in when I had issues and made an otherwise positive experience notably negative and I won't be using u-haul from this location again.

Justin K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANDRE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

There was a young lady who was professional and nice throughout my entire experience. I had an opportunity to observe her helping two people who were in front of me. She was just as nice. It was really nice to see and experience the encounter.

Kenneth L. 
Évaluation :
1

The person who helped me while checking out did not really help me the truck had 2 service lights on I could not see the mileage and he was very rude the same guy checked me in and he did not check me in properly still he was very rude pretty much forced me to give him the key and get out of the truck when I tell him I could not see the mileage he told me to close the door and press a button on the - there was no button on the - before I could even step out of the truck he was at the truck door demanding the key for me because he didn't want to deal with whatever he had to deal with that day I guess. I did not like the experience I had at lake Avenue at all checking in or checking in or checking out.

TAMIQUEAJ D. 
Évaluation :
1

Cedric was very very nasty atitude and Poor work ethic

Carlos M. 
Évaluation :
5

The people that worked with me were professional and friendly. Thank you for everything you guys do

JOSHUADAVID V. 
Évaluation :
1

Staff was rude, I had something stolen from the van, and the vehicle was falling apart.

Philip D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL M. 
Évaluation :
4

I would recommend the U-Haul services if the guy that checked me in is there but the guy that checked me out was very rude he overcharged me I had to come back and get it fixed by the guy that check me out the first time

Denise H. 
Évaluation :
4

windshield wiper fluid was empty. Service rep was knowledgeable and pleasant.

Charles S. 
Évaluation :
3

Just to let you know sometimes customer service isn't the greatest and maybe they need to work on improving

SHERRYLILY B. 
Évaluation :
5

The staff went above and beyond to make sure my experience was the best.

Karen L. 
Évaluation :
1

The truck was dirty had mud on the mirrors there was only a 1/4 tank of gas the woman who helped me in the am was very nice but the employee in the evening was rude didn't even speak to me and the other guy checking out the truck was cursing talking to himself saying he was gonna beat someone up which made me uncomfortable

Chandra G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RODNEY M. 
Évaluation :
1

The person at the counter was entirely rude. Be acted as if I was inconveniencing him by needing to come in. There was something going wrong with the online reservation so he had to do an on the spot rental. Even tho he was able to pull up my reservation? Then non of the other items I rented were available! No dollys or cloths. So I basically left with a basic ass truck and nothing to help out furniture in it. Then returning the truck was even worse. I couldn't get online to do the after hours check in. I just had to leave the keys in a box and pray i wouldn't be charged a whole ton. Definitely will go to another location from now on.

SASHANNAJOY M. 
Évaluation :
1

Very rude returned truck at 4 and gave me a hard time because it was close to closing time and I needed a final receipt and I got nothing but attitude for it then he slammed the receipt on the counter and said here you go with attitude

NATHANMATTHEW D. 
Non les évaluations ont été soumises pour cet établissement.

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