Belligerent employee.MIMI called just after 8am did not identify herself until asked, she demanded the truck. Originally it was not due back until 1000. With the problems at the pick up I was extended a day. She said no, she had a customer there for pickup! I called the reservations desk, they saw the notes about the extension. I brought the truck and trailer back a few hours after the call because I was so angry. I was exhausted, but did it any way. I just wanted to be done with this company!Lawrence W.
Customer Reviews for U-Haul at Seminole Blvd
Pour nous contacter
Seminole, FL 33778
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
everything was great , thanks for your helpMICHAEL K.
Guy had NO clue how to attach the trailer! So ABSURD!!! I had to show him that the trailer ball was OUT and NOT connected! And he still was arguing about saying he knows! Know what?!? How to cause an accident! Well done!ELON A.
Le client n'a pas laissé de commentaire.KURT B.
Sorry I was helpful and friendly and getting me the equipment that I neededJames R.
Le client n'a pas laissé de commentaire.Scot M.
Le client n'a pas laissé de commentaire.DIANNE E.
Thx great jobWILLIAM F.
Le client n'a pas laissé de commentaire.Michael L.
I can't see any room for inprovementJANICE LEE R.
Le client n'a pas laissé de commentaire.Dennis L.
I have been over charged for a second time; my charges keep changing despite what is on my receipt. I got a second 15$ charge days after returning the van.KATHERINE S.
The online/mobile reservation is completely useless. I would have been better off going to the counter with no reservationSEAN W.
Rent the customer the correct vehicle. I had noticed the odometer mileage didn't match the contract. When I returned the van it was determined they gave me the wrong vehicle and I had to wait while they figured it all out, changed the paperwork and charged me with the correct mileage. Hassle for the customer that was easily avoidable.Andrew S.
Le client n'a pas laissé de commentaire.Thomas C.
The best U-Haul staff I have ever worked. The manager was great and while her staff was new, they were dedicated to customer success.CHRISTOPHER S.
Best location we have used in renting trucks. Service and employees well above level we have experienced at other locations.DANIEL G.
Le client n'a pas laissé de commentaire.MARTHA B.
Easy process, friendly staff. Many thanks!CAROL I.
Don't recommend moving helpDONNA D.
This location was excellent and clean and the staff even unhooked the trailer after I backed it into place.Ronnie M.
Le client n'a pas laissé de commentaire.EUGENE G.
Le client n'a pas laissé de commentaire.JOHN W.
Cara was exceptional. Very good representative of your companyELDON A.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Joseph L.
Drop off was a breeze!Colette G.
Le client n'a pas laissé de commentaire.DEBRA M.
Truck drove terrible and rattled every time of 30 mph. I was not greeted when dropping off and I was given direction but to leave the keys in the car when I had to approach for direction. Was charged a 25 $cleaning fee for a clean truck. Won't be using this location again.SCOTT B.
Very easy rental pick up and return. Very friendly people.stacy T.
Excellent customer serviceKristian L.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.MICHAEL E.
Le client n'a pas laissé de commentaire.Omar D.
Le client n'a pas laissé de commentaire.TERESA M.
The driver side rear tire was low on air and had a slow leak requiring air to be added twice. I would recommend testing psi of each tire prior to rentingGERALD R.
Excellent customer service , thanks for changing brake light bulb during hitch installation. Truly thinking of our safety.anna C.
Staff friendly, equipment was better than expected.JAMES W.
Le client n'a pas laissé de commentaire.Gerald M.
Le client n'a pas laissé de commentaire.Taylor D.
Horrible experience. My experience made me so stressed and upset. I called the day before and spoke with a representative and they said I had a truck confirmed and a U-haul storage at my destination. When I arrived the representative said she had no idea of a storage or a drop off location for the truck. That left me scrambling the day off to hunt down a storage unit. I had movers waiting and on a time crunch. They could not give me a drop off location for the truck so I had to Google one on my own that was the closest. When I make an appointment for a truck and a storage unit I expect to be able to walk in show my ID, pay and be on my way. Not sit in the lobby and call around for a storage unit on my own. Also the U-haul storage unit I wanted to go to on W. Waters Tampa, told me to hold when I called and then hung up on me. I kept calling and they would pick up and hang up. Worse rental experience ever.JEROME M.
The Staff was very friendly and professional. They explain things thoroughly and efficient. The process took very little time and I would definitely recommend for sure! Thank you so much too young man to help me.SANDRA G.
Everything was just great. Enjoyable experience.James W.
Le client n'a pas laissé de commentaire.KURT L.
Le client n'a pas laissé de commentaire.JAMIE AVERRE C.
I need someone to call me ASAP. I will not wait another hour to speak to someone. I was just charged AGAIN!!! For what?! No clue! 619-808-2951. And when will I get my refund?! I lost money having to have my UBOX delivered late and to my house. I'm still waiting for my claim to be taken care of.Nathalie B.
Le client n'a pas laissé de commentaire.Barry S.
The staff was amazing very nice very pleasant to deal with and helpful. Usually mornings are rough for everyone before your cup of coffee and these staff members were the greatest. The young lady and gentleman that were working put a smile on my face and made me laugh most pleasant people to have working for you all I would definitely recommend that they get a raise.TIPHANIE S.
Very professional and quick I was in and out loved itJILL C.
Le client n'a pas laissé de commentaire.DASEL C.
Le client n'a pas laissé de commentaire.ARLEEN C.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.MARY N.
Le client n'a pas laissé de commentaire.LORI L.
Absolutely I am thankful they went an extra mill in serviceMILTON N.
Very quick and smooth drop off.Mark S.
Le client n'a pas laissé de commentaire.Charles E.
Le client n'a pas laissé de commentaire.Raymond F.
Some feedback it is very stressful to move you spend thousands of dollars and you're signing contracts and you're reading through things quickly Â it would have been really nice for your representative to say hey make sure you have it back by 1 because their return time is the time that you rent it out When I rented a U-Haul trailer from Austin and brought it to Florida they were so cool and they gave me an extra day and even the place that I dropped it off was cool also. Â they didn't care what time I brought it in and then all the sudden I'm being held to a different standardÂ it's not the same experience Â I thought if you had it back by close of business that it would count and I guess that's not true I should have been told this Â I did not know this and was charged an extra day and just put a sour taste in my mouth Â no one took the time to be courteous and point that out Â I never saw that in the contract and now I waited on hold with U-Haul for someone to tell me that it was in the contractÂ no one seems to care and 20 $makes a difference Â I've put in a formal dispute to have it be refunded Â I would like for that to happen please for me to be a promoter of your business Â please let me know Thank you, KKevin H.
The guy that help us went above and beyondAndrew D.
The person who did my return was absolutely wonderful to work with!Makyla H.
I was a walk-in (no appointment) and was out the door with a trailer in about 20 minutes. Merci!THOMAS S.
When I arrived for my scheduled installation date of July 29th, the facility didn't have my tow package in stock. No one ever contacted me to advise there was a problem, so I wasted my time going there. On the positive side, their employee Raz went far and beyond in his efforts to get the parts shipped to his location and installed in a timely manner .Gerald R.
Le client n'a pas laissé de commentaire.TODD B.
Excellent staff!!! really went out of their way to help!Dan C.
Le client n'a pas laissé de commentaire.CHANN SIREATH N.
Pleasant experience.DEBRA F.
More fully explain the insurance coverage, we would have opted for lock-out coverage I had incorrectly assumed it was included in the coverage we paid forDANNY I.
Le client n'a pas laissé de commentaire.DALE D.
Le client n'a pas laissé de commentaire.CAROL B.
Le client n'a pas laissé de commentaire.JASMINE W.
Raz was very helpful and made the entire experience painless and easy. Thank him for me.Isaac B.
Le client n'a pas laissé de commentaire.Mary B.
I was charged for gas, despite refilling far above what I needed to very frustrating, manager was supposed to call me back and didn't. It's a small 10 $issue, bit shouldn't happen and should be corrected and have the courtesy to call back when told it would happenROBERT D.
Le client n'a pas laissé de commentaire.Cassie B.
The employees were very friendly and knowledgeable.WILLIE H.
Le client n'a pas laissé de commentaire.Shelly F.
Le client n'a pas laissé de commentaire.PERRY S.
fast serviceMICHAEL S.
They are so nice at this Uhaul location. They went out of their way to get me the equipment I needed.ROBIN M.
Le client n'a pas laissé de commentaire.norman H.
We had a bit of trouble with the fuses. It's my fault for not asking if we need the lights and checking them on the truck. But they were very helpful and patient with us. MerciIRMALENE R.
Le client n'a pas laissé de commentaire.James D.
Excellent costumer service on delivery and set-up, as well as on the return aspect.CHRISTOPHER R.
Sean is the best. He hooked the trailer up in a couple minutes, and I was on the road. This location is always clean, efficient, and the employees are always friendly and nice.MARCUS S.
I paid for a truck had a reservation and they gave my truck away..very disappointedShulamit julie P.
Le client n'a pas laissé de commentaire.JAMES CHARLES B.
Le client n'a pas laissé de commentaire.GEORGE G.
The on-line check-in and check-out process was very tedious and took longer than the in person process. The truck's A/C was not very cold and the radio did not work.Robert A.
Perfect place to drop off. Very organizedGreg E.
Easy drop off. Frendly personnel, knowledgeable.Grace A.
Rented cargo trailer as it was to rain that day. Then the cargo trailer leaked wasted my money trying to keep my stuff dry :(RONALD B.
Very professional staffJOHN R.
Le client n'a pas laissé de commentaire.CRYSTAL L.
Staff very helpful after the mix up at another UHaul store.andrea clemons G.
Best rental experience ever! I will be back for sure.RONALD M.
Le client n'a pas laissé de commentaire.PATRICIA P.
All though I gave this location a above average rating I would never recommend making an appointment online to anyone. When I showed up for my appointment they didn't even know I had an appointment at 11:00 am. My hitch was not even there and was apparently on back order for 6 to 8 weeks. Cara the manager did drive all the way to New Port Richey to get one from another dealer. The online and An individual store need to have better communication. I planned my whole day around this appointment and my keys vacation plans where almost ruined. I do really appreciate what Cara did to make it right and the corporate office should thank her for saving a customer.Ayron M.
Le client n'a pas laissé de commentaire.John J.
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