Customer Reviews for U-Haul at Southside & Beach Blvd

8 568 évaluations

3129 Southside Blvd   Jacksonville, FL 32216
(@ Beach Blvd)

(904) 641-6900

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(904) 641-6900

3129 Southside Blvd
Jacksonville, FL 32216
(@ Beach Blvd)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

No improvement necessary you always have everything I need

Robert C. 
Évaluation :
2

Truck hit was filled with oil on the hitch. A/C did not work inside the truck. Staff was too busy to greet me or give me the update that the systems were down. No accommodations were made and no one explained the online process to me.

Kiki W. 
Évaluation :
5

Have more trucks available

David B. 
Évaluation :
5

When I scheduled the service to install the hitch and install the trailer, we arrived at the shop at the scheduled time but there were not enough employees to carry out the service, so they did not comply with the scheduled time, it delayed the delivery of the car, which would be around 3 hours to more than 6 hours. The store where I made the appointment had no place or chair to comfortably wait for the service to be done. The service was excellent, the people who work there are very friendly and professional.

Zagonel J. 
Évaluation :
5

The staff was very professional and very kind.

Donna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank M. 
Évaluation :
3

The vehicle does not have a working air conditioner or heater

JARVIS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briana R. 
Évaluation :
2

To many things to describe!

Craig W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawanda G. 
Évaluation :
5

the best like always love that place friendly and good

ESAD M. 
Évaluation :
5

No comment

Alejandro T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

The gentleman working 11/25/2022 was amazing. Super helpful, extremely knowledgeable and despite the fact that he was the only one working and it was very busy, his customer service skills were exemplary

Azhanay B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manmohan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilder A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantel J. 
Évaluation :
3

We had to locate the truck ourselves, it was not brought to the front of the store. I ordered furniture pads online, qhen I got to the store, the guy said there were none. The Caucasian young guy was rushing to get us out, talking really fast,

Sabrina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis P. 
Évaluation :
1

I set this up for a drop off at another location. That was changed when your employee gave me a different truck. Then you charged me $165 to get the truck back to the location. You owe me $165 dollar and i will protest this with my credit card company. I have used uhaul all my life (66). Shame on you.

DONALD H. 
Évaluation :
3

When I did initial pickup customer service was great when the app wouldn't work and my vehicle wasn't ready, then was charged for an item I didn't request. Got it refunded. The trucks brakes and alignment caused driving very difficult. Then at drop off was charged again for the furniture dolly I didn't need and when I just got off phone after waiting ten minutes a Natalie said they would refund me and hung up. Very rude of her as I was trying to tell her about the truck issues. This may be my last time using U-Haul unfortunately.

Kimberly M. 
Évaluation :
5

App/Website are awful and do not work at all for after hours pickups or returns. Truck and staff were great!!!

Nicholas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren B. 
Évaluation :
5

The inside cab wasnt cleaned and neither was the windows. Smoke film on windshield made it difficult. But over all it was decently clean.

LAURO M. 
Évaluation :
2

Truck provided had a broken muffler, it was very loud and exhaust fumes entered the cab. Staff was nonplussed by the condition of the truck. Take it or leave it seemed to be the policy. Had also reserved furniture pads. The store was only able to provide half of the pads reserved. The reservation was placed one month in advance.

Eric E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl R. 
Évaluation :
5

Drop-off was simple. Made moving easy. Thank you

Elaine C. 
Évaluation :
5

Excellent service à la clientèle

Jimmy A. 
Évaluation :
5

Everything went very well at this location.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM A. 
Évaluation :
4

Love it I rent it every time I need a job done

Bryan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
5

good experience with the U-Haul

James H. 
Évaluation :
5

Maybe just get a couple of chairs for customers to sit in if they have to wait.

Geoffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armani H. 
Évaluation :
5

Always a very pleasant experience !!

Robert C. 
Évaluation :
5

Santos and Carlos had great customer service !! Trailer was perfect after recommending larger size for my move!

Renee K. 
Évaluation :
3

It took longer then they told me. He had trouble getting the electrical to work. I most say he kept at it until it worked correctly.

Ferdinand A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Demetric E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francisco D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James V. 
Évaluation :
3

When I went to pick up the box trailer the young lady who was there came out and hooked it up to my truck. She asked me turn on my flashers so she could check the lights, so I did and she gave me a thumbs up and returned to the office. When I got in my truck to leave, my truck advised the left light on the trailer was not working. I went to the rear of the truck and sure enough the left light was not working. When I went back into the office and told her she asked me if it is out or is it just dim. Really, "dim". She did help me switch to a different trailer with working lights however, if my truck wasn't equipped with light sensers I would have left the lot with no light on the left side of the trailer.

Charles L. 
Évaluation :
1

Worker forgot to check in trailer when returned & so it was not checked in till the next day when needed to Rent Out .. I was charged Double.

MIKE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
1

make sure the tires are not balled and the truck has oil and gas.

savina F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Capucine K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MONTSHO F. 
Évaluation :
3

The mileage was incorrect and when I tried to check in by phone it wouldn't accept it due to the mileage change. Low air in the tires and broken glass was in the back so I told them to sweep it out. I used a prepaid card so it was a $100 deposit, never got the remaining amount back on my card. The location was perfect, it's just I've never experienced this before at Uhaul.

LaKecia E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnell P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevyn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aneshia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dmitriy K. 
Évaluation :
1

Mileage was off on truck by 4 miles, one of the CSR was not prepared and didn't know his job that well, and I got charged $28 for the safe move instead of the $14 I always get, if you check your system you would know I rent very frequently

Derrick T. 
Évaluation :
3

Got double charged spent an hour on the phone trying to fix it. 72 hours to get a refund. Unacceptable

JAY B. 
Évaluation :
3

The first truck I was given as a rental I was disclosed that I was to bring it back at half a tank. I discovered that the gas tank was filled to less than half a tank and the assigned truck had a TPMS sensor had been triggered in the truck with the message of low tire pressure. I was told by employees all the trucks had low tire pressure messages due to weather. Pfft. Then I was given a 2nd truck that the passenger door would not open so I had to go around to the exterior of the truck and open the door every time for my passenger. I then brought back the truck earlier than I intended. The employee took the keys. I asked the employee for a printed receipt but was forced to stand around and wait 40 minutes when I requested the receipt a third time and FINALLY receive it. Get more staff or prioritize customers to improve experience or lose them to competition.

Tim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daysha H. 
Évaluation :
1

Uhaul was dirty. No dolly so we had to buy our own. Its bullshit. We turned in our keys the same day before end of business and they charged us an overnight fee. Definitely disputing. Not just that but for some reason they want to send me 8 invoices whixh is 8 different charges for the same service. SCAMMMM!!!

Craig C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred D. 
Évaluation :
4

When we opened the trailer, there was huge pieces of broken glass. Thankfully didn't get cut while picking it up to throw it out.

Nicole S. 
Évaluation :
5

I will definitely be using U-Haul each time and every time I need to have anything moved! Everyone was very pleasant and helpful!

Patricia K. 
Évaluation :
5

The female was excellent.

Julieta G. 
Évaluation :
1

I couldnt receive consistent quote prices from the employees, one day they quoted me $113 and when I went to pick up my trailer they asked me for almost $200. One employee said we could pick up and drop off the trailer whenever, and another said that if it wasnt dropped off at the exact time we picked it up we'd be charged an extra day. No offense, but this location needs to get its shit together, I've never had a worse experience with uhaul before...

Katherine M. 
Évaluation :
3

Every time we have rented a U-Haul we have always returned it with gas. The U-Haul we rented had less than a quarter of a tank of gas and the air conditioner did not work. We were not too happy with that.

Tami H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ammar A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony M. 
Évaluation :
5

Good service

Eddy F. 
Évaluation :
5

Rien

Ratchaneewan C. 
Évaluation :
5

We had an inconvenience and the lady who took care if my husband was very prompt to correct it. She was very friendly and helpful 

Fernando O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie B. 
Évaluation :
4

more staff working. the line was out the door and only one person was working at that time.

Beverly C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTonya J. 
Évaluation :
5

Returning the equipment took a lot of time because they were so busy … should be a self returning check in option for existing customers !

SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYANANDAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay N. 
Évaluation :
1

My money was stolen out of bank account. After they was paid with cash in full on 10/27/2022. They deserve to pay double $65,9 twice back to me. ASAP. I have no money for food.

Victoria C. 
Évaluation :
5

Great atmosphere and staff

Teddy M. 
Évaluation :
4

continue to stride for the best

marion G. 
Évaluation :
5

Nellie is first rate.

victor D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony T. 
Évaluation :
5

The staff was very friendly and helpful! This is probably the best uhaul experience I have ever had.

Kimmey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trevon W. 
Évaluation :
5

The people their was friendly and supportive and helpful when my husband told them the problem he had with the truck.

Beverly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrea W. 
Évaluation :
5

Fix the "tow mode" switch on the truck. Victor

victor D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayson P. 
Évaluation :
5

Nellie was absolutely wonderful, great customer service and very helpful with processing my U-HAUL rental. Guepsen was great to work with, very helpful in processing my return and provided wonderful information. Thank you to a great staff for making my experience seamless.

Randolph B. 
Évaluation :
4

When was the ORIGINAL Online order placed asking for a 10ft at a totally different location and in calling 800 # the night before was informed Nope not there you have to go to the above location and get a 15ft that is all they have? That wasn't what my order was for. I was flying in from out of state. I didn't even fill the 15ft to 1/4 of the unit. Next time have what I ordered!! This location was wonderful, they were caught in the middle it as a problem I see thru the 800# and you not holding the unit I needed and the location which was closer to the area I was going to be at. That part was unprofessional

Joyce N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tami V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY P. 
Non les évaluations ont été soumises pour cet établissement.

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