Évaluations des clients U-Haul at Tully Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Tully Rd

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edgar m. le

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It was absolutety excellent experience due to the fact that the cargo van that they rent it to me was very low mileage and very clean,almost brand new..Keep up the good work guys .Thanks.

Ralph K. le

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Uhaul at Tully road is and always a great location, great service, great equipment, thank you Uhaul

Eduardo L. le

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Le client n'a pas laissé de commentaire.

Darren B. le

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Battery was badly corroded, and that forced us to wait 2 hours for U-Haul to send a tow truck to jump it. Other than that, everything was fine, but a 2 hour delay is a pretty big demerit.

David E. le

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The U-haul team at this location are very helpful and friendly they all get the Job done in a professional manner. I give this U-haul a 5 star rating based on this rental and previous rentals at this location.

charles w. le

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Le client n'a pas laissé de commentaire.

Keith H. le

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Significantly over congested for drop off.

Corena M. le

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Uhaul I rented was a bit dated. Rode pretty rough. The gas was 1/8 to empty. Thankfully, I was using for a few miles in town but didnt expect gas to be so low on pick up. A/C was the best thing in the truck and worked perfect on this HOT day!

Ralph W. le

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Le client n'a pas laissé de commentaire.

Teresa P. le

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Le client n'a pas laissé de commentaire.

alex v. le

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Le client n'a pas laissé de commentaire.

Pardeep s. le

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There was no coutumer parking at all. Coutumer service avarage. Truck has sunwisher was broken dash broken.

Christopher K. le

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Le client n'a pas laissé de commentaire.

Eduardo P. le

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Left side running light was out, unit is LED and riveted on and not serviceable by customer which is a problem since you can’t fix it on the go.

cepriano a. le

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Le client n'a pas laissé de commentaire.

gilbert r. le

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I walked in, there was nobody at the counter to help me. I hear the agent tell me to hold on I was waiting for 15 minutes before somebody even came out to help me. The truck was not really clean, I was just not happy with that location I will never return to that location

Donn D. le

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Thanks for all your help in making my moving hassle free.

Steve G. le

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Great experience.

Jerome H. le

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As a first-timer at the location, it was unclear where to park to pick up a trailer and where to park when returning,

Donald S. le

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Le client n'a pas laissé de commentaire.

Bunly S. le

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Fix the mile per distance, The mile meter switch every one mile per half mile I drove on the 15 inch Truck. So instead of switching actal per mile distance its switching per mile every half a mile distance. And how is it that I make a reservation ordering items a head of time to find out its out of stock when I got there for pick up.

Stephen B. le

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I requested a location closer to my hotel but was changed And I didn't catch it. Ended up wasting an hour. Also the new location didn't have the dolly I required. They substituted an appliance dolly which ended up being useless since I was loading mostly boxes. The truck was fine though.

James G. le

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Le client n'a pas laissé de commentaire.

Marta B. le

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This was the worst experience I ever had with a moving truck, the truck turned off going down a hill we almost got into an accident and they sent help 4 hours later

Ben E. le

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Incorrect mileage in the system, but the staff helped me to upload the correct number during mobile check-in, so eventually the fee was calculated correctly.

Kamran K. le

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Le client n'a pas laissé de commentaire.

BAN T. le

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Le client n'a pas laissé de commentaire.

john t. le

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Le client n'a pas laissé de commentaire.

Victor N. le

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Not enough staff. waited an hour in line to get equipment. very slow staff and not sense of urgency.

Ban T. le

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Quick and easy check in and check out process. Love it.

Michael H. le

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Long wait to pick up truck but employees were friendly. Truck was dirty in the back. Also didn't drive great, kind of pulled, maybe needs an alignment. There were a lot of trucks available so would be a good place to go if you don't have a reservation.

Geoffrey C. le

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Le client n'a pas laissé de commentaire.

JOHN B. le

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Le client n'a pas laissé de commentaire.

mansoorali c. le

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Le client n'a pas laissé de commentaire.

HANK M. le

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The representative needs to be more knowledgeable about how to hook up chains to a vehicle that sits low to the ground I had to use zip ties to keep the chains from dragging but overall the experience at this location was okay

Linda C. le

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Le client n'a pas laissé de commentaire.

Bob Z. le

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Keep up the excellent service

Byron R. le

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Tell them it's possible to drop the trailer off without the store being open! I could have returned it a day earlier and saved myself 80 miles.

claudia g. le

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Le client n'a pas laissé de commentaire.

david m. le

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Trailer was ready and waiting when I arrived. Staff was curious and efficient. Easy checking back in.

mary c. le

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Everything was well explain to me, The Employees there were very helpful in explaining the new System they have now which I thought it was going to be difficult for me, but I was very glad they had the patience to work with me and showing me how easy it was to do, Thank You So Very Much, Delores Castro from San Jose Ca.

Jesus H. le

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Give better maintenance to equipment I rented a trailer for a long haul and although my load was very well distributed the trailer keep sagging left to right and tight to left I understand that it says limit 55 but at speed if 60 it keep trowing my truck out of balance I have rented other trailers from you And gone up to 65 and over and its all good but this one really got me tired I noticed that one of the rims was bend out of shape I asked the guy what tupe of maintenance they gehe said just check tires pressure and fluids Well that is not good enough It a hazzard waiting for someone to get killed I will probably never rent anything from you again

Gary J. le

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Le client n'a pas laissé de commentaire.

Nicholas P. le

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Customer service was great. Very easy to pick up and drop off. Great experience all around

David G. le

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We had to go far out of our way, 9 miles in rush hour traffic, to get the truck. But the service was very accommodating.

Pouri A. le

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Maybe a bit friendly wen we drop the car, the girl was short and rude

Marlene M. le

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Had to add extra days and customer service on the phone were very helpful. Staff at the Senter Rd U-HAUL were great and especially when I returned the truck. Had a good experience

MARIA C. le

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Le client n'a pas laissé de commentaire.

William L. le

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Uhaul broke down on Hwy 17 North after loaded up our truck for our move because there was a massive amount of smoke and fluids leaking for the undercarrage and engine compartment. Waited 3 hrs for a technician to arrive just to tell me that someone did not put the oil cap back on correctly.... this caused me to miss my window to move into my storage unit and then pushed me back an entire day.

STACEY D. le

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Thank you Trang!!

glenda b. le

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Great customer service .

Donna G. le

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More staff. For such a busy location, even with s reservation we had to wait for an attendant.

Phuoc D. le

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Le client n'a pas laissé de commentaire.

Rose J. le

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Le client n'a pas laissé de commentaire.

GARY v. le

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Le client n'a pas laissé de commentaire.

Victor C. le

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Le client n'a pas laissé de commentaire.

Leslie O. le

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Le client n'a pas laissé de commentaire.

Peter P. le

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picking up the truck took forever. there were only 2 reps available and there were a line of 5 people ahead of me. it took half an hour to get to the head of the line and do the paperwork.

william j. le

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Le client n'a pas laissé de commentaire.

Edward V. le

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All the staff was courteous and professional, sometimes above and beyond.

tony c. le

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Le client n'a pas laissé de commentaire.

Yolanda G. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

Emanuel C. le

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When I walked in with my son, we were ignored rather than greeted. The person that helped me rushed through the whole process with me. When I returned the van, the person checking it didn't even acknowledge me. I had to initiate the communication by asking her if everything was set. Just a very unfriendly experience all around.

William H. le

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Le client n'a pas laissé de commentaire.

herodes m. le

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Excellent service the girl that checked me in when I returned the truck was really nice

Darcel W. le

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Le client n'a pas laissé de commentaire.

ROVEMEO G. le

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Everything smooth after all ,Thank You for all the crew , everybody doing their part to provide good service to the customers . Keep up the great job

John H. le

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Le client n'a pas laissé de commentaire.

Fatima N. le

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Le client n'a pas laissé de commentaire.

don b. le

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Le client n'a pas laissé de commentaire.

bryan f. le

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Le client n'a pas laissé de commentaire.

Can N. le

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Le client n'a pas laissé de commentaire.

Dan C. le

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It would depend on the friend, whether I recommend it. I think the service could stand some improvement. Better acknowledgement of customers as in just a greeting and maybe a we'll be with you as soon as possible. Friendlier greeting, maybe an occasional " Hi, how are you?" or " What's up?" accompanied by a smile. Also, rented a vehicle that had a moldy unidentifiable fruit under the seat. However, staff is quick... once you eventually get some assistance.

Justin L. le

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Le client n'a pas laissé de commentaire.

David m. le

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Le client n'a pas laissé de commentaire.

Vinh N. le

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Le client n'a pas laissé de commentaire.

Pete q. le

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Customer service representatives I spoke with Friday and Saturday gave me all different times and when it came to picking up my truck Saturday as planned for our move that was cancelled and reset several times and I wasn’t able to finally get truck until Sunday and when Sunday it wasn’t fully confirmed then as I pull into U-Haul pArking lot I get a confirmation text. Very unprofessional and extremely hard to communicate with and set our move backwards a day

Michael S. le

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The person servicing me was very friendly and welcoming

Steve S. le

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I didn't catch her name but the black lady who worked here was fantastic and very helpful going beyond expectations.

Dag Viggo L. le

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Le client n'a pas laissé de commentaire.

rex L. le

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Le client n'a pas laissé de commentaire.

Quang N. le

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Le client n'a pas laissé de commentaire.

Ismael M. le

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Absolutely nothings .... Every thing you guys do in perfection. Truck was great dint have any issues with it.. And the lady that help me karice gilmore was very friendly and nice with the costumers.thank you

Leonardo R. le

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Le client n'a pas laissé de commentaire.

Bumsoon S. le

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Le client n'a pas laissé de commentaire.

Dong N. le

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Many Vietnamese people want to use uhaul service but they do not speak English. If you have more languages, the business potential will be better

Robert F. le

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Le client n'a pas laissé de commentaire.

Linda M. le

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Accommodating and helpful staff, and quick service. Thank you!

jose c. le

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Exelent service and good work thanks

Rosa L. le

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The whole experience was smooth, easy and professional. Thank you!

Vahid N. le

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Excellent service

Benjamin L. le

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Le client n'a pas laissé de commentaire.

Betty F. le

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Le client n'a pas laissé de commentaire.

Stephen W. le

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Le client n'a pas laissé de commentaire.

Rashmik J. le

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Le client n'a pas laissé de commentaire.

Cara Y. le

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Le client n'a pas laissé de commentaire.

Olga W. le

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Le client n'a pas laissé de commentaire.

Naveen A. le

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Le client n'a pas laissé de commentaire.

Mary S. le

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Le client n'a pas laissé de commentaire.

Miguel R. le

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Le client n'a pas laissé de commentaire.

YEUNG H. le

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He even corrected my signal light problem. Great service!

Stacey L. le

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The staff was professional, attentive and friendly. Thank you!

Cuong T. le

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Always fast service and friendly

Brylle L. le

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Le client n'a pas laissé de commentaire.

Hahn N. le

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Customer service has always been exceptional until this time, I was rudely treated by Trang Nguyen. I would like someone from U-Haul to call me back and I can share my sad experience with your company. My number is (408) 838-4981

SARA A. le

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understaffed

Sarah C. le

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Le client n'a pas laissé de commentaire.

Candida S. le

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Customer service was great!!!

CAROL L. le

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Dissatisfied. Held reservation with a credit card. Did not provide the service they quoted. In fact they called to see if I wanted the truck. What? Of course, that is why I confirmed. They called today to see if I wanted the truck. Moved last weekend. Quite a mess on top of moving. Not what I needed.

Henry P. le

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Help the customers instead of telling them to order online. We wanted a 6am pick up they told us to do online, we did and everything was accepted and then after they closed we get a message saying we could pick up at 9am that put us 3 hours behind. Maybe the people behind the counter should do their jobs!!!

Chanly L. le

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Le client n'a pas laissé de commentaire.

Joseph N. le

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Very friendly and extremely efficient

Joseph H. le

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Everyone was friendly. Very easy to reserve and pickup. . And the check out and in online made things so much faster. Was a great experience overall. Thank you.

Dan C. le

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Daniel and his team always do a great job taking care of their customers. I am a regular renter and they are an excellent team!

seung l. le

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Le client n'a pas laissé de commentaire.

Vinh H. le

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The website to register late key drop off was not working. I went through the steps to receive confirmation code via text and email but after entering the codes, the site resets to step 1 again. I’ve tried many times and even on different browsers, cell phones, etc with no luck.

Rosanne W. le

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Le client n'a pas laissé de commentaire.

RUSTAM N. le

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As always, great service. Easy to checkout and check back in.

jesse c. le

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Fix your computer system, it had a glitch that wouldn't let me process my payment, plus when i originally ordered the truck it was supposed to be picked up at the alameda location, no staff informed me that it was going to be rerouted to senter road, which made things go unplanned

Lynnette B. le

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Le client n'a pas laissé de commentaire.

sukesh k. le

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Le client n'a pas laissé de commentaire.

JESUS C. le

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Le client n'a pas laissé de commentaire.

leonardo r. le

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Todo perfecto

Tony P. le

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Never got my receipt.

Gina S. le

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Transaction went very smoothly, both, pick-up and return. Great Customer Service! Thank you!

Adam K. le

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Longer operation hours

Peter E. le

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Le client n'a pas laissé de commentaire.

martin n. le

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Wait for 10 min without getting help, employee walked by and ignored me when ask for help

TOM Q. le

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Pedro is always helpful and has a great customer service attitude.

Shlomo S. le

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Le client n'a pas laissé de commentaire.

John W. le

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Took soooooo long to pickup our cargo van rental. Didn’t leave premises with the van for an hour after we got there!! Then, they forgot to include our furniture dolly and pads we rented.

Louis G. le

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Great experience! I will recommend this location to all my friends and family.

YASER A. le

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Very friendly people