Évaluations des clients U-Haul at Tully Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Tully Rd

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JESUS P.
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Le client n'a pas laissé de commentaire.

george W.
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The truck was not very powerful! But overall, everything was great although kind of expensive going by the mile plus gas!

MARIAH L.
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Le client n'a pas laissé de commentaire.

Shirin Z.
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Le client n'a pas laissé de commentaire.

FERNANDO G.
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Personal very polite

Robert K.
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Le client n'a pas laissé de commentaire.

MANUEL J.
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a little more maintenance to the units. but in general I had a good service

RAMANJIT B.
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Le client n'a pas laissé de commentaire.

JUVENTINO R.
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The brake lights on the trailer did not work. They told me to take it anyway.

Jason H.
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Le client n'a pas laissé de commentaire.

Yong W.
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Maybe improve the store? Interior remodel?

Kristine G.
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The interaction in person was outstanding. The only flaw this location has is actually with the automated phone service your company decided to use for helping your customers with just simple needs that could quickly be answered by a human. It took 10 minutes to let the receptionist know I was going to be 5 minutes late.? The irony is that I arrived before my call could even get through the robot questions. Really frustrating and unnecessary

Ruben C.
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Le client n'a pas laissé de commentaire.

DUC L.
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Le client n'a pas laissé de commentaire.

Austin B.
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Le client n'a pas laissé de commentaire.

Christopher P.
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Le client n'a pas laissé de commentaire.

lee M.
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Have more truck you can rent more then 24 hrs would be nice over all love this place they let me have two day had to call to get all good

Steve W.
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Mobile check in requires passport and lease agreement. You should make it clear. I ended up check in at the office.

MATTHEW C.
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We reserved a truck in advance, scheduled to be picked up at 7:00am. Since it was a Sunday, the store doesn't open until 9am, so we selected the mobile pick-up option. When we arrived to pick up the truck at 7am, the assigned truck was blocked in by a trailer, with no way to move the truck out. We called for several minutes over and over to get a hold of someone to help us resolve the problem. 30 minutes later, we were able to get a hold of someone through the 800 number, but were told that there was nothing they could do until the store opened at 9am. This was absolutely unacceptable, as we had scheduled movers for 8am and needed the truck at the original pickup time of 7am. Because of the 2 hour delay, we had to extend our mover time, which meant that we had to pay additional time for the movers. Uhaul credited us the $50 guarantee; however, this does not make up for the wasted time that we could not get back. It was a very frustrating experience, but were at least thankful that the front desk worker was at least sympathetic and offered us the credit.

TALITA L.
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The person that help me at the counter was attentive, friendly and explained everything in detail making this experience easier and simpler.

Stanley L.
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Give more over time so worker's can clean vehicles properly before opening doors. It's about the set up before opening. When you are dominant in the marketplace. You have to maintain. Which involves constantly improving .

CHELSEY B.
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Le client n'a pas laissé de commentaire.

CASSIUS W.
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Le client n'a pas laissé de commentaire.

Carlos J.
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Le client n'a pas laissé de commentaire.

trieu H.
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Le client n'a pas laissé de commentaire.

Brandon T.
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Le client n'a pas laissé de commentaire.

jessica R.
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The interior of the truck was really dirty and the steering wheel was sticky. Cleanliness needs to improve but I'm very satisfied with my he service and price. The 2 people whole checked me in when I was returning the truck were awesome!!!!! Thank you!

James A.
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Le client n'a pas laissé de commentaire.

Gina E.
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Signage where customers can park their car

Simon D.
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Excellent customer service

John D.
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Le client n'a pas laissé de commentaire.

Ron L.
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I spent some time doing the on-line check-in, and pre-filling a lot of information, When it came time to get the trailer, it seemed that I had to go through the whole process again. So, apart from just making the reservation, the on-line check-in was a waste of time.

chensi X.
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Le client n'a pas laissé de commentaire.

PAUL R.
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Le client n'a pas laissé de commentaire.

CHANH P.
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Pretty good. Easy pick up and return. Happy having Uhaul service.

Carlos J.
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Le client n'a pas laissé de commentaire.

LINDA S.
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Le client n'a pas laissé de commentaire.

Sonia A.
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Le client n'a pas laissé de commentaire.

CARL C.
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Le client n'a pas laissé de commentaire.

JESUSVITTORIO O.
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I waited more than an hour and I even had reservations.

Lydia R.
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Nothing. everything was well taken care of. Y thank you for your service.

Jamaal K.
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Le client n'a pas laissé de commentaire.

TUANHAUNGUYEN B.
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Le client n'a pas laissé de commentaire.

CHRISTIAN K.
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Le client n'a pas laissé de commentaire.

carmen S.
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The online process to get my truck took almost 30 mins and required that I go into the office and stand in line to secure the keys. Furthermore there was no one in the office and a line of folks waiting for service. When a gal finally came in she said she was just coming into work and found no one else there. She said they are short staffed. Customers were helping themselves. It was awful and no convenience in the process. This is one of the worst run sites that I've experienced.

BRYCE W.
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All the equipment (dolly's stuff) were checked out. they didn't tell us until we showed up. Self check out app was buggy and first truck they gave us the seat belt didn't work.

Craig H.
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The woman who helped me (Trang?) was awesome.

PAUL R.
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Le client n'a pas laissé de commentaire.

MARCELO B.
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Le client n'a pas laissé de commentaire.

JAMES K.
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Le client n'a pas laissé de commentaire.

REY M.
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Check the overall condition & tire pressure ahead of time.

Ralph K.
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Le client n'a pas laissé de commentaire.

Carla Mae N.
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Le client n'a pas laissé de commentaire.

JOHN W.
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Le client n'a pas laissé de commentaire.

FIDEL R.
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have previously used this facility with good results. Continues to be a excellent facility. Well run with helpful friendly people. many thanks!

Sean S.
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Le client n'a pas laissé de commentaire.

Brian E.
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Le client n'a pas laissé de commentaire.

PATRICIA G.
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The only bad thing for me was that my reservation was changed last minute and to a location that was about 20+ miles away from the town I live in. Thankfully, I was given additional miles so the change didn't cost me anything but it was definitely inconvenient.

Wesley S.
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All the staff were very friendly, efficient and acted professionally.

Anh N.
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Great service, nice staff.

Martha Y.
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Le client n'a pas laissé de commentaire.

TYLER S.
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The location yes, UHaul no. My reservation was a mess and ended up costing me twice as well as two days time

Thanh T.
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Le client n'a pas laissé de commentaire.

GLADYS T.
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Your customer service lady did not explain how to return the moving van. Who has time to read all your directions or to go online and read everything. As it is moving is a very stressful situation & my wifi is limited on my cell phone. I believe I was also overcharged.

JOE O.
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Le client n'a pas laissé de commentaire.

jeffrey S.
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Under staffed, poor hispanic young lady was swamped did her best to keep things moving along...

DALLAS F.
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To busy

FREDY M.
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Le client n'a pas laissé de commentaire.

barney S.
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Le client n'a pas laissé de commentaire.

Amanda P.
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Le client n'a pas laissé de commentaire.

Veronica A.
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Le client n'a pas laissé de commentaire.

Gregory C.
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Le client n'a pas laissé de commentaire.

ARTHUR L.
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Le client n'a pas laissé de commentaire.

Deborah M.
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Too many steps for mobile checkin

PAUL R.
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Le client n'a pas laissé de commentaire.

SHARON L.
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Le client n'a pas laissé de commentaire.

David C.
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Le client n'a pas laissé de commentaire.

Victor C.
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Service was great but not sure why all the check in info I had pre filled out And submitted electronically prior to my arrival was not easy to find. It was not until I showed my confirmation email and some researching on the part of the attendant it was found. I thought it was a great process up to that point but feel the info was not as readily available to the store as it seemed. Great experience this could just use a bit of work.

EDUARDO G.
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I reserved a 17ft truck and received confirmation for this location, but got a call later saying that only a 15ft was available. I had to make an extra trip and therefore pay more mileage.

DANIELLECHARAC B.
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Too expensive now! I got charged $111 for 55 miles it used to be hourly but now you guys want to charge more and more. It's pandemic!!!!

Masoud H.
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Profesional and very friendly staff

Shawn J.
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Great staff

Justin P.
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Le client n'a pas laissé de commentaire.

Jairo Z.
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Good customer friendly service

JOSE L.
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Le client n'a pas laissé de commentaire.

Sam L.
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Le client n'a pas laissé de commentaire.

Michael N.
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Happy

RALPH L.
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Keep up the good work.I will be comimg back to use your service in furture

cynthia C.
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Great customer service picking up and dropping off.

Ryan F.
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Le client n'a pas laissé de commentaire.

STEVE R.
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Hi thank you

Melanie A.
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Le client n'a pas laissé de commentaire.

kevin T.
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The staff was very friendly but this location was overwhelmed with customers during pick up and drop off (probably because it was a weekend and the first of the month I suppose). Parking was tight at this location with such a crowd of customers, but hats off to the staff for keeping their cool.

Ian C.
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Le client n'a pas laissé de commentaire.

Anahi A.
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I did a mobile pick up but still had to go stand in line and ask for the key because I waited for 15 minutes and no one came out to give me the key

Francis W.
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Store broken into the night before - put up barred windows - they could have taken the pc with credit card info on it.

Dalip S.
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Le client n'a pas laissé de commentaire.

Hoang N.
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Website does not clearly state vehicle needed to be return at same location. I had to drive 1 hr to return vehicle and 1 hr back home. Does that make sense? And thats not counting the extra $50 or so additional mileage. Ripoff

Kevin Q.
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Overall very good first experience. First time using U-Haul and definitely not disappointed, will go back for any future needs,

anita S.
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I had emergency and I let them no I wasn't on time and they understood I thought they so understand ing I appreciate them for the service I had

Non reviews have been submitted for this location.

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