Customer Reviews for U-Haul at Veterans & Williams

4 263 évaluations

1910 Veterans Memorial Blvd   Kenner, LA 70062
(Located on the corner of Williams Blvd and Veterans Blvd)

(504) 466-8595

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(504) 466-8595

1910 Veterans Memorial Blvd
Kenner, LA 70062
(Located on the corner of Williams Blvd and Veterans Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

William was awesome!

Jason T. 
Évaluation :
1

I am being charged an extra day even though the truck was dropped off 5-15-2022 at the Hammond store at 430 pm. I even stopped by the kenner uhaul on 5-16-22 to have them verify it because all the store had in Hammond was a lock box for key drop off. The kenner uhaul put me on the phone with customer support and I was told that uhaul was closed for 2 months. That was the drop off location that uhaul gave me. I will be fighting this unlawful extra charge.

Ronald H. 
Évaluation :
4

Never a problem here.

Aaron F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

henry B. 
Évaluation :
5

Smooth pickup, helpful and informative

Mitchell G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david V. 
Évaluation :
4

Nothing to say because everything went as planned with no bad or good things that happened

oscar M. 
Évaluation :
3

Not have the truck about to break down

GREGORY M. 
Évaluation :
5

every one kind

STEPHEN D. 
Évaluation :
3

I spent about 2-3 hours in Houston troubleshooting electrical issues with the trailers lights. I ended up having to re-splice wires and even wire them differently because the running lights had a short in them. Because of this I did not arrive back in the city until 4am and had to get 3 hours of sleep before attending a previously scheduled event. I returned the trailer late because of this. I tried to explain this to the attendant but I don't think he understood. I also tried to inform him about the electrical issues so no other customer had the same issue. I'm disappointed I was charged an extra day. Had I not had the electrical issues I would have returned the trailer on time.

Kyle H. 
Évaluation :
5

More people to work the counter.

Sonya B. 
Évaluation :
1

This my first time in all the times I had a aweful product from uhaul hope I could get a refund and take that dolly out of service the ratchet is not operable and someone gonna hurt themselves

LEROY B. 
Évaluation :
5

This location was very efficient, very organized and their staff was very helpful and friendly

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vesna A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Best way to go

Cheryl B. 
Évaluation :
5

This is how renting a moving truck is supposed to work!! Truck was ready as promised and the staff were excellent to work with. I will definitely recommend U-Haul, particularly this location, to others. Thank you!!

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stewart B. 
Évaluation :
1

The staff at this location is extremely rude and not customer service friendly nor are they willing to help customers. It has been one excuse after another with this store. The entire experience in deal with this staff has been nothing short of difficult at best.

ROBYN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nereida B. 
Évaluation :
5

She was very nice and professional

Randah A. 
Évaluation :
2

I wasn't informed about not having a furniture dolly until I arrived and the blankets weren't in the truck, I had to ask for them. It seemed like I bothered them and they really didn't care about the business! I'll never recommend this location to anyone. Hire people who care about the customer!

Ernest B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Candis B. 
Évaluation :
5

The gentleman who hooked up the trailer and later disconnected it is very efficient and also polite. He makes things run very smoothly.

Marc C. 
Évaluation :
5

Friendly, fast, service. No problems at all.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alfred H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alfred H. 
Évaluation :
4

Disappointed that when I picked my truck up on Sunday April 24 that the attendant marked the fuel incorrectly and when I called it to her intention she told me to use my phone to report the error. I don't have a phone so I told her that was impossible. She came out to check the fuel level and told me it was close enough and that she could not do anything about it. I drove a total of 10 miles. I have been making this same trip for 15 years, 10 times a year and have never used more than a gallon of fuel. When I dropped the truck off I was billed for 4 gallons of fuel. Very disappointed!

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATANYA G. 
Évaluation :
3

After hours drop off , couldn't comment on location.

STEVEN B. 
Évaluation :
5

The online app was not that easy to navigate.

Jason E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadia R. 
Évaluation :
5

Keep up the great work.

DEANNA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kathy C. 
Évaluation :
5

Staff was friendly & helpful. Easy & quick pick up.

Erica T. 
Évaluation :
3

Everything was fine except the fact that when I got there, thr truck I originally reserved was not available because they misplaced the keys and had to give me a whole new truck which made the process take longer but I was called and left multiple voice-mail because the truck was returned late because another family had reserved it. I'm usually pretty punctual about my time but considering it was already later to get my truck because of their screw up it threw everything off

Jarmira B. 
Évaluation :
3

I did an online return. the store was open but there was no one there for me to return the key to. The store door was unlocked so I placed the key on the desk and took several photos. My AMEX account was charged but I did not get a receipt. I expected the receipt to be emailed to me but I have yet to receive it.

don H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hanane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl H. 
Évaluation :
5

Employees were border line rude. Just sad.

MARY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R. 
Évaluation :
5

The staff is awesome and Robert provided beyond exceptional customer service.

Kim M. 
Évaluation :
1

The truck wasn't ready for pick up as scheduled. The clerk didn't apologize, she just stated she had to teach the new girl how to set it up. I had to wait from 4:30AM when my pick up was scheduled until -7:00AM with a crew of people that I was paying by the hour to help with the move, just for the desk clerk to tell me I she can't find my reservation and when she finally did it, told me to check in on my phone. Worst customer service I have ever experienced. I will never use uhaul again at any location.

Christina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BRANDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin R. 
Évaluation :
5

Thanks for everything we was on a time crunch and you'll help us in a wonderful was God Bless Each and everyone at the store very kind employees

BRENDA V. 
Évaluation :
5

Cut the price give in limit mileage

DEBRA F. 
Évaluation :
1

I rented a truck and was told the fuel “was full” by a representative in the store. I went through the App before I left and uploaded a fuel picture showing the fuel was less than was was told. I returned the truck with more fuel and was still charged 2 gallons of fuel. Before I left the man confirmed the fuel and said I had more fuel, but he still charged my account.

Alisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gretchen C. 
Évaluation :
5

Le service a été excellent. Quick efficient and convenient.

AARON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jaquita C. 
Évaluation :
5

Easy , fast , convenient and no hassle!

Chetoya T. 
Évaluation :
2

The black female that was inside the store had a horrible attitude and was NOT helpful at all, she was more worried about the time she was getting off (7pm) than answering customers questions. Only when I called the 800 number did I get answers to my questions.

GUS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
3

Missing equipment information

Lesly L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chrystal M. 
Évaluation :
2

Actually come out to check the truck. The lady told me to leave the keys in the truck because they would check it later. I was was charged for fuel. I put gas in the truck before I dropped it off.

Darrinisha G. 
Évaluation :
5

The drop location was very easy to find, the gentlemen that unload the equipment was very polite.

MARRY H. 
Évaluation :
5

Nothing. Everything went very well.

James P. 
Évaluation :
4

Mejor servicio al cliente y hace falta una persona que explique con amabilidad. Es la hora que no se porque me cobraron tanto.

ANGELA L. 
Évaluation :
5

Na

bernice T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
1

Make sure that the equipment is clean, especially with covid going around. Do not call and threaten the person who rented the equipment, to bring it back now, or you are sending a recovery team, when they told you that the truck wouldn't be back until Sunday evening, when they rented it. Also, make sure that the blankets are in the truck, in case the customer wants to use them, and also make sure that the property of the previous renter is not in the back of the truck, where the current customer needs to put their property. A very horrible experience with this rental. I don't think I will be using UHaul again.

Amanda D. 
Évaluation :
4

Trailer was very dirty inside (dust and debris) when we got it. Someone could have easily swept out the trailer before renting it to us.

George L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harvey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kyung F. 
Évaluation :
4

Better maintenance on vehicles. Over all the condition of the 17ft box truck I rented was good (Clean inside and out). As a Mechanic, The only issue I had with the truck was the front suspension (Expected as a rental truck). The tuck was all over the road, Worn front suspension parts, between 40 and 60 mph heavy vibration coming from the front of the truck. The truck could also use a tune up, very little power when pulling from a stop. Before renting another vehicle I would have to do a test drive before renting another vehicle.

BRYAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
4

Please have all equipment that was needed. There was no dolly available at this location  

Larry M. 
Évaluation :
5

Thank you for your service!

Noely R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNIE J. 
Évaluation :
5

I don't know if possible to pickup truck if store is closed

KIMBERLY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHERINE B. 
Évaluation :
4

Excellent service à la clientèle

Kevin C. 
Évaluation :
5

Nothing really, only thank customers for their service.

ED N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA T. 
Évaluation :
5

Staff was very polite and knowledgeable. Service was Quick in and out. Very satisfied Thanks Barry

BARRY S. 
Évaluation :
5

Very pleased with the professionalism and kindness the people had at this store. 100 % satisfied.

GERALD J. 
Évaluation :
3

Personnel more interested in holding personal conversation amongst themselves than helping customers in a timely fashion.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samir B. 
Évaluation :
4

Vehicle was not full and had cigarette ashes in the ash tray of the cab

AMY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickey V. 
Évaluation :
5

The staff made my day

GLEN H. 
Évaluation :
2

Bad

Michael H.  |  Expérience générale 
Évaluation :
2

No service to be found on drop off date.

Michael H.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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