Everyone at the store was friendly and helpful only issue I had the truck I was given head a leak in the top corner I guess because all my stuff I put on the area that goes above the cab Got wet as it was raining that day I recorded it when I return the truck thanks
ANTHONY M.Customer Reviews for U-Haul at Veterans & Williams
Testimonials From Recent Customers
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easy process
OSVALDO H.check in and check out personnel were nice and prompt. Equipment was in great mechanical shape. New tires and brakes were smooth. Truck cleanliness was very good. We will use them again on the move back.
TIM T.Friendly, efficient service at counter made the experience even better
AARON B.I've rented before never had a problem but this time was a total disaster. On top of the comments above somehow my rental got changed from a destination of Kenner Louisiana to Palm Bay Florida. That ended up with the poor girl in Kenner having to readjust everything so I didn't get charged for all those extra miles and days. I got notification of the change before I left and called. I was transferred to a different department where I proceeded to wait on hold for well over an hour to find out they closed an hour earlier.
SHERRYANN G.William was very accommodating. Good customer service.
MARY R.Rude manager.
WILFREDO A.The location at Veterans & Williams did a good job and we were pleased. The location at Tulane was where I had my reservation and after waiting in line for over 30 minutes the lady told us all the car hauler trailers were broken and called the other location that said they had one so we drove another 20 minutes to get over to the Veterans & Williams location. We had already driven 3 hours to get to the Tulane location so it was quite frustrating. They need more than one person working behind the counter.
REBECCA B.No hassle, drop of with the key in ignition and go home. Receipt was e-mailed quickly, and quoted price was not changed. Uhaul is the easiest way to go.
RANDY B.Le personnel était amical et serviable. Ensured all connections were made and that all lights were working before we left.
Mark M.Finding out in less than 24 hours of pick up time that I have to drive over an hour out of the way to a different location is horrible. I did the right thing by reserving a truck over a week ahead of pick up time. I lost valuable time and money.
CHARLES L.Extremely nice and helpful staff.
TARA C.fast and efficient drop off. Our GPS took us to on an adventure but got us close and when we called, the associate that answered the phone was very helpful directing us to the location. Once we arrived, the staff was polite and quick to disconnect the trailer and get us on our way.
HOWARD S.The only employee on-duty when I arrived (8:45AM) was a gentleman that spoke only broken english. He couldn't process my reservation and said "5 minuite manager". When the manager finally showed up 40 mins later he was grumpy and not very friendly. He did however get me into my truck quickly. The truck was great.
Travis T.The young lady who assisted me was very kind and helpful.
CHRISTINA M.Booked a 17 foot truck at this location, only because they had a 17 foot truck available and guaranteed for pick up. When I arrived they changed my booking to a 26 foot truck which was much too large for my needs, unable to fill with gas after trip in the area because of the size and forced me to add useless mileage to my trip because I only booked this out of the way location for the smaller truck which was guaranteed available.
TIMOTHY G.Great staff - very supportive and nice
ROBERT M.First, the online app and off hours pick up didn't work. The WiFi for this location needs to be upgraded ASAP. Second, the customer service for the off hours pick up is putrid! 53 minute wait times when you're sitting in a parking lot are unacceptable, but especially so when you're trying to rent a vehicle. Third, they didn't have the boxes I ordered from the location but charged me for them! While they did process a refund, if I selected the location and the boxes weren't available, I could have bought from another location and saved myself the time and effort!
FRANK L.Staffing is an issue but despite that, I found I was taken care of quickly and on my way in about 15 minutes.
Ronald M.Rien
ELOISE S.Location manager can be a little more helpful.
Emre R.Have gas tanks full and returned full. I had to fuel up before I started loading the truck.
KERRI D.I was pleasantly surprised about everything, from beginning to end, include the vehicle. Great overall experience.
Keisa A.Please don't put a speed restricted device on the engine. I didn't feel safe when i had to pass someone on the thruway. I obeyed traffic laws. Merci.
Kathleen S.19,95 is a lot misleading because of the high mileage use cost.
STEPHEN S.Had reserved a furniture dolly and regular dolly but location had none. Staff did not seem to care. Denied safe move care on app prior to pickup and noticed on receipt that I was charged it anyways
GINA C.Facility needs upgrading. Staff doing a great job with what they have.
ROBERT M.Overcharged for mileage. By more than 30 miles. When I arrived the doors were locked at 9:30. Sign on the door said they'll return later. When they did arrive they were on a personal call the whole time. He mumbled questions and instructions to me. He obviously did not want to be there. The truck had something sticky on the radio buttons and in the cup holder. I did my best to wipe it out. It had obviously been there a while. I hope the truck has some kind of GPS to verify the mileage. Very unprofessional.
JOSEPH P.Excellent service and location
HAROLD M.The truck I got only had one functional headlight. Not very helpful on a planned trip through the night.
MARTIN R.The customer representative had a bad attitude but overall the whole rental was nice, fast, and cost effective.
Tjuan W.Everything went smooth. Thank you
JOAN H.Nothing everything is great
DEBORAH F.Trailer should be inspected before rental. My rental had two tires both with large bulges (eggs) in both tires and one had a piece of wire poking out of it. Plus one of the side running lights had a short and would trigger the vehicle to stop sending the signal for the running lights to work. 1st location book was closed but not removed from site listing so whole day was wasted going from one place to another. Waited 3 hours for tires to be replaced.
Elizabeth N.Keep up the great job!
RICHARD C.The order I placed in the app didn't match the order when I arrived. It could have been an error on my end, but, as a tech savvy person that works in the IT world, I found the app a bit difficult to navigate. Also, when I arrived and tried to check-in via the mobile app, it kept crashing. I checked for updates and it was apparently updated the day before, so the updated app kept crashing.
BRAD G.Train your staff on the proper way to treat customers..the silent treatment when picking up a trailer & being ignored when checking in to retrieve my trailer was very unprofessional
JOHN F.This location as well as the Hammond location need better customer service representatives.. They're rude, dismissive and unprofessional at times.. I've been a customer of Uhaul for over 5 years consistently and never experienced poor service up until recent time..
KENNETH J.Everything was good.
SERGIO A.I'm a A loyal customer give me some discounts
DEBRA F.if at all possible; more inventory of trucks
KEVIN B.Everything was Awesome
ANDREW J.Experienced, helpful staff
JONATHAN Q.Need better customer service and better person. The representative never smiles or speak politely.
KIRAN R.Your checkin process is still rough but return went well, though the website refused to accept my location... Manager is really good
Marcus L.Nothing keep doing what they are doing
KEITH F.