The manager is friendly and quick. The store was very organized considering what's going on with the storm. The online check in/check out needs improvement. I was unable to access this function.LASHONDA D.
Customer Reviews for U-Haul at Veterans & Williams
Pour nous contacter
Kenner, LA 70062
(Located on the corner of Williams Blvd and Veterans Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Keep doing the samePAUL J.
Great customer Service ðŸ‘Very thorough and detailed informationROBIN P.
Le client n'a pas laissé de commentaire.CARMELLA M.
Get more help, waiting time is redicoluridiculous smh, sad, shame on you UhaulCynthia D.
The AC didn't come out of the AC vents, only through the defrost vents. Dry cold windshield!!! I tried calling the 800 # , to no avail. When I reported it upon my return, the associate said, â€œalways something . How about handling a problem a little more professional.(?)WILLIAM B.
Le client n'a pas laissé de commentaire.BRIDGETTE L.
Le client n'a pas laissé de commentaire.Chad B.
Le client n'a pas laissé de commentaire.Jimmy L.
Very nice people. Expedient and kind. Very easy to do business with. Knowledgeable and efficient. Merci.Jeffrey H.
Le client n'a pas laissé de commentaire.DUSTIN K.
Every single one is very good and helpfulLAWRENCE P.
Want the truck to be equipped liked I ordered it on line. Reservation didn't show the carts like I ordered.John S.
Put gas in the truck. I was told that the ramp was a certain width when in fact it was a whole lot narrower. Therefore I couldn't used the truck for what I intended to use it for. So I wasted my money. When I returned it I complained at the desk and was told that they didn't have the width ramp that I needed when I was told on the phone that y'all did. Won't be back. I'm not a satisfied customerMARSHALL T.
Le client n'a pas laissé de commentaire.RHONDA P.
Le client n'a pas laissé de commentaire.Juanita F.
You used the wrong credit card, the guy at the counter is RUDE and doesn't listen, and I tried calling 5 times today to address this situation with the charges and was told it was an HOUR WAIT to speak to someone. I tried the call back notification a few times and was hung up on each time the call back was made. I'll never use uhaul again.Jason O.
Le client n'a pas laissé de commentaire.dejanne W.
Le client n'a pas laissé de commentaire.Tenasha C.
Needs more worker at locationjoe W.
Le client n'a pas laissé de commentaire.Katrina W.
The person barely spoke English, due to the after effects of Hurricane Ida it would not upload pics on the mobile app, so we had to wait in line to turn in the truck. Parking is a nightmare and the only place to park was on Veterans, not ideal at all.Adam P.
It went well considering we had a hurricane the previous week.Gerald G.
The inside of the Truck cargo area was full of broken jewelry, beads, chandler parts. I pre-paid for 1 dozen blankets and the store could only provide 6 blankets. I pre-paid for a utility dolly and the store had none. They asked me to drive to another location and ask them for one. I did drive to other location and they also had no dollies or blankets. Ive called the service line to complain and would like a refund for those items.TIMOTHY G.
All of the staff I dealt with were very rude, first of all. Second of all, none of the equipment I reserved and PAID FOR was available to me. My card was charged, despite the staff member assuring me that it hadn't been. So now I have to spend extra time that I don't have to get a credit back on my card.rachelle M.
I opted for mobile pick up, so I could skip the line inside. When I went inside to get the key, the lady at the desk was extremely rude, and told us to get out because they could only have 3 people inside the store at a time. When we asked someone else who worked there to get the key, he gave me the wrong one. When I told him it was wrong, he said he would go look for the right one. He started helping other customers and left us outside for a while. We finally went inside and asked him if he could get the key and he told us again that he was looking for it when he clearly wasn't, he was helping other customers. When we confronted him about helping other customers, he walked right to the back and grabbed the key for us. He told us we were set and that the dolly we ordered was in the truck. When we arrived home to begin loading the truck, the dolly was not there. Overall, a very poor experience.Molly T.
Le client n'a pas laissé de commentaire.Nicole M.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.ALFONSO B.
Le client n'a pas laissé de commentaire.DAMARIS C.
Le client n'a pas laissé de commentaire.RALPH S.
Le client n'a pas laissé de commentaire.PEDRO R.
Unit was not inspected properlyClarence T.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.CLARENCE C.
Le client n'a pas laissé de commentaire.CLIFFORD P.
Le client n'a pas laissé de commentaire.JOHNNIE J.
The phone operators were very courteous and helpfulMARIA P.
Le client n'a pas laissé de commentaire.ELIZABETH C.
Le client n'a pas laissé de commentaire.ALFRED H.
Le client n'a pas laissé de commentaire.CHADWICK D.
Fast and friendly staffROBIN W.
Le client n'a pas laissé de commentaire.Maria M.
Le client n'a pas laissé de commentaire.CARISSA M.
Keep up the great workLEONARD D.
Le client n'a pas laissé de commentaire.Nancy L.
Le client n'a pas laissé de commentaire.RAUL C.
They provided false informationTREIVEANNA J.
Thanks for everythingYOEMI M.
Le client n'a pas laissé de commentaire.EDWARD C.
Le client n'a pas laissé de commentaire.Beatrice T.
Le client n'a pas laissé de commentaire.DIANE S.
The van smelled bad. It's OK I was able to spray it down and open doors to air it out before loading. Thank you all so much for having this vehicle for me to use. And every phone conversation and in person interaction was great. See you all at the end of the school year so I can bring all her junk back home!!!LISA L.
Quick service and good equipment.DOUGLAS E.
Perfect. Thanks.FREDERIC B.
Le client n'a pas laissé de commentaire.ROBIN G.
The truck was old and broke down. The manager Will was rude when I picked up the truck and when I came back to get it after I it broke down and the mechanic from D & S Roadside fixed it, the woman at the counter was rude as wellBINGHAM B.
The cargo van was clean, but it smelled horribly bad. My wife and I wiped down and deodorize the cargo van Before we used it. Overall it served its purpose.LESTER W.
Both gentlemen working on Friday August 13 were very nice and knowledgeable. Certainly will recommend to others and be back when needed.DAVID S.
Le client n'a pas laissé de commentaire.DONTELLE J.
Keep y'all stuff maintainedJEROME S.
First of all the mileage was incorrect when we picked up the truck. The rep said they had the wrong truck on our invoice which he had to fix but never sent me any pictures of the new truck to approve. When we returned the truck the worker did not check us in and came to the truck with us. He told us to leave it and he'd take care of it later. Another uhaul rep called several hours later asking when we were going to return the truck. I explained it had been turned in an hour prior to the original time. She said she'd check, then sent us a receipt with a 25 $bogus cleaning fee. If the person on duty would have done their job we could have disputed it in person. This was the most unorganized uhaul dealer I've ever dealt with.KIRK O.
Le client n'a pas laissé de commentaire.CORNELIUS D.
The dolly the light is on bad condition I'm really concerned about thatReynaldo E.
I was charged for items that I did not receive. When I called the store to ask why I didn't receive then I was told that store doesn't have it!Annette S.
Le client n'a pas laissé de commentaire.LARRY F.
Nothing. Very professional and quick. ThanksGABRIELLA B.
Workers were knowledgeable of that job.ronald K.
Le client n'a pas laissé de commentaire.Christian C.
I have alwas had good service at this site. Merci.FRANK R.
Have the items reserved tools available.MARK J.
Did not received extra equipment (furniture pads) that we requested and were charged for. No cruise control on truck but fine otherwiseStephen K.
Le client n'a pas laissé de commentaire.JADE B.
Le client n'a pas laissé de commentaire.ANGELA C.
Le client n'a pas laissé de commentaire.Wilson Jr P.
Le client n'a pas laissé de commentaire.Ronald S.
I give him my address in Plano also near by location but I don't get when I reach to drop that lady not help full at all then I go to same address not look good also waiting for Person I lose my time n all I need compusate n look into ThxIMRAN H.
Le client n'a pas laissé de commentaire.Brittnie P.
Le client n'a pas laissé de commentaire.GERALD D.
It was very busy on Sunday. A suggestion for two people to work the counter which will make the ease of getting the uhaul faster.DEBORAH RENEE G.
I arrived to the store just before 10am to pick up my reservation and there was two maintenance guys told me the manager had left. The maintenance guys could not help me with my reservation either. I stood in the store for an hour before the manager casually strolled in with his lunch and with a mouth full of food asked if he could help me. I had been trying desperately to call his phone number and the contact for the owner and no body ever called me back. When I told the manager that I had been waiting this entire time, I never got an apology, a understanding statement or anything. All he did was tell me what it was that I did wrong in his opinion. This location is terrible. This is the second time I've been exposed to this managers obviously disinterested take on walk in customers. If he desires for people to do everything on an app or online, why is he there in the first place? If your not going to help people get a new job.Neale S.
Le client n'a pas laissé de commentaire.JUSTIN J.
The truck was filthy and stunk of marijuana, remnants of which were in the cupholders and all over the floor of the truck. The truck had water leaks and destroyed some valuables such as electronics and art!Miclain D.
Workers were not willing to assistNOAH W.
Le client n'a pas laissé de commentaire.DANIEL A.
Le client n'a pas laissé de commentaire.ERIC B.
Nothing, just great customer service, thanks so much!Mario U.
Le client n'a pas laissé de commentaire.Denton L.
Le client n'a pas laissé de commentaire.LANA V.
Le client n'a pas laissé de commentaire.JENNIFER M.
Thanks for helping me.LIONEL K.
Have some gas in the truck as being on empty and so we left it the same way and you want to charge me a fee I was not going to fill it up more then it was left for meNORBERT W.
Le client n'a pas laissé de commentaire.CARLOS R.
Le client n'a pas laissé de commentaire.BRUCE S.
Hire people to do their job better. Update the parking area and the pick up area.jessica A.
Everything was great. Don't know what you can do to improveDonna T.
My biggest issue withU-Haul was the lack of ability to communicate either during or after hours. Live chat was â€œnot availableâ€ or kept closing when I attempted to use it. I much prefer Lice Chat to phone but without that option had no choice to resort to phone option. Those wait times were too long for me to wait the majority of the time I had to stay on speaker and go about my business which was not ideal. Also my biggest problem was with â€œMoving Helpâ€. At my home in Metairie there was a problem with the order going through to the company resulted in the movers coming over 41/2 hours late. This caused me to use live chat (also non functional) and finally speaking with U-Haul who gave me a direct phone # for â€œMOVINGHELPâ€ which DID get me results. On the deliver end the s age dukes moving company cancelled @ approx 7/20PM for the next morning delivery. I was able to LiVe Chat and schedule another moving company. But all my choices were starting @ 300 $=/+ more. So access's Uluru and Moving reliability were my issuesSandra J.
Le client n'a pas laissé de commentaire.Demetra B.
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