Customer Reviews for U-Haul at West Colonial Dr

2 891 évaluations

4600 W Colonial Dr   Orlando, FL 32808
(West Hwy 50 across from the Orange County Fair Grounds)

(407) 299-1024

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(407) 299-1024

4600 W Colonial Dr
Orlando, FL 32808
(West Hwy 50 across from the Orange County Fair Grounds)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Truck was on E and if I didn't have the forethought to take a picture I would have been charged extra because it was listed as a full tank. Mileage was also inaccurate, I went less that 20 miles but it stated I went 122 in my three hour rental that I pulled off in at 9:18. Rental went from $172 to $44 but I was warned that a picture would not be accepted next time, but no apology for trying to charge me an additional $128. In fact, it was made to seem like they where doing me a favor by correcting it. Really glad I didn't leave and waited to get checked out, this would have been a headache to correct later on. Never had a rental on E before and I was told I should have checked my rental agreement before leaving the lot, which was never provided to me in hand and prior to leaving I was told it was emailed, however, after combing through, it was not. So the only thing that saved me from $128 charge was a picture, which they asked me for, after I stated that the information was incorrect and and when I produced it, they made it seem as if they where doing me a favor by accepting it and letting me know it would not be acceptable in the future, then why ask for it, is the question. Take pictures and look at your contract before leaving or simply rent elsewhere.

Shaneque F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD G. 
Évaluation :
5

My experience was great. The lady was really nice but the equipment that I needed was not available

Elisha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olmes L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antania S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephanie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandert G. 
Évaluation :
5

Great service.

Channel F. 
Évaluation :
5

The lights didn't work

Michel B. 
Évaluation :
5

Great customer service! thanks!

Christa B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Blanche S. 
Évaluation :
5

I rented online for moving labor to pick up and transport, so I only had phone contact, twice. Staff was attentive, thorough, efficient and communicated well. We will be renting from this site again.

Elizabeth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy H. 
Évaluation :
5

There were items left in the vehicle before I go in, but it worked fine.

tim J. 
Évaluation :
5

excellent attention

Alfredo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin G. 
Évaluation :
3

I felt rushed when picking up the vehicle due to an event happening in the city, Dropping off vehicle was also frustrating. Was charged a different amount from what store manager stated at pick up. Very disappointed

MERRY A. 
Évaluation :
5

I was extremely impressed with the professionalism of this location. They were very timely and friendly in assisting me. The truck I rented was very clean, deodorized, and ready to go for me at pick-up. When I went to return it, someone was out there promptly to check in and clean the truck while I was unloading my personal stuff out of the back. By the time I was done they had already check-in and emailed me the receipt. Great experience with Tracey and her team from start to finish. I will return to them the next time I need to rent a truck.

Amelia H. 
Évaluation :
5

Keep up the GOOD WORK

Susan T. 
Évaluation :
4

Down miles price as possible .

Jean R. 
Évaluation :
5

They never sent a email for my drop off location & I had to search for myself & there still trying to process fees against my account when I was told there's nothing else outstanding

Bertina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST R. 
Évaluation :
5

Helpful Staff and down to earth folks. Front Desk too, showing me how to hook up trailer. I'll be back soon to rent a trailer again

thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RITA D. 
Évaluation :
5

Excellent

JOSEPH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannalee B. 
Évaluation :
3

The employees were nice and helpful however the 2 separate trucks we were given had issues. The first one the adjustment for the seat was broken and then the second truck had the ABS light on and a headlight was out

Leah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtisicia W. 
Évaluation :
5

get more Trucks

Gregory W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro V. 
Évaluation :
5

Idk

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackson J. 
Évaluation :
1

Charged 20 % more than the quoted price. Install was juvenile. Wires are not secured and hanging under vehicle. Hitch connector laying in spare wheel well instead of routed as recommended for the vehicle. Wires are susceptible to damage and short. Totally frustrated. Only good part was the manager Trevino was amazing. If not for him I'd be posting about this atrocity to everyone. I'm taking this to another mechanic and asking for their input.

george M. 
Évaluation :
1

I was not greeted when I walked in, I felt like I was bothering them. My truck was also not available for the time I requested. The manager was very dismissive towards me. That location used to be better with the other manager, now it's horrible.

Sarah M. 
Évaluation :
5

Excellent Service

SALIM H. 
Évaluation :
1

Customer service was poor I didn't accept there service and they didn't keep up to there words

Georgia D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

gustavo eNRIQUE B. 
Évaluation :
5

Staff was very efficient and kept trucks clean despite tge fact that the truck I leased had a maintenance issue as it couldn't run any faster than 55 mph on 60 mph hwy

Hassan F. 
Évaluation :
5

The employees at this facility were very professional and customer oriented

Bryan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yazan Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
1

U-Haul it self has made my experience so Complicated and hard the business itself has no consideration for peoples situations when it comes to reservations they don't honor it then want to penalize the customer when the Domino effect happens from someone else's negligence all U-Haul care Bout is themselves and making people feel like Crap excuse my language WORSE EXPERIENCE EVER But they know you need them

Aleita H. 
Évaluation :
2

I reserved a 15ft truck Because I needed to transport 12ft decking boards and when they pulled it up it looked short and when I asked are you sure this is 15ft they replied yes. When I arrived to Home Depot the 12ft boards would not fit fully inside the uhaul I drove a total of 20 miles and was charged additional 4gallons of gas I definitely will not be using uhaul anymore I can't rely on them to give me the right vehicle. And instead of making it right charge me even more.

Ryan P. 
Évaluation :
4

Hands down, these guys rock! Well-trained, excellent customer service.

michael S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Zaebira C. 
Évaluation :
3

Gas was under half when I got it and the plastic cover from the door was coming off but other than that it was ok

katiusca P. 
Évaluation :
5

Very good service with all affection and attention!

WELTON H. 
Évaluation :
5

Very informal and professional, nice attitudes and fast customer service. I will definitely use this service again.

Clyde B. 
Évaluation :
4

Efficient staff!

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evonne M. 
Évaluation :
5

Very good service there whenever I use that location, but I got charged extra for gas.. It was a little over 1/2 full when I got it and I put $30 in and it brought it back where it was. Only went 112 miles.

Dennis U. 
Évaluation :
5

Good job

Shaaban M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andieu M. 
Évaluation :
5

For this location, nothing I presume. But for the other location that placed a cautionary note on me, to stop discrimination based off of race. When I only came to pick up the tow dolly with a smaller vehicle because I was going to buy a bigger vehicle from a personal owner and needed to tow my vehicle back with the vehicle I was going to purchase. I was treated unfairly by the other location, and would like that issue and person to be held accountable for their actions. Treating me unfairly compared to another race. And would like the respect I deserve as a customer, if something can be done to address that issue I'll be highly thankful.

JOSE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Desiree B. 
Évaluation :
5

Merci

edson C. 
Évaluation :
5

The manager Trevino was superb! He went above and beyond to ensure the service I received was top notch. I took my Nissan Rogue to have the hitch wiring done (a hard install) and he stepped up to the challenge and took care of it. Trevino is an example for the rest of his team. The branch is clean and organized.

Guy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AERSON L. 
Évaluation :
5

Great service

MICHARDO R. 
Évaluation :
2

Hire new staff that's customer centric!!!

Lenise M. 
Évaluation :
5

I went in and got out it was fast service

Stephanie F. 
Évaluation :
5

The GM was super helpful and friendly. Very impressed with their service. Would definitely use them again and would recommend to anyone.

Alejandro F. 
Évaluation :
5

They are very nice and professional here 👏

James C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derrick W. 
Évaluation :
5

Nothing everything was perfect

Nicole H. 
Évaluation :
5

Trevino was very helpful, anticipating my needs and extending himself. Based on the service I received at this location, and others, I wish U-Haul was a publicly traded company, so I could buy some.

David V. 
Évaluation :
5

I was rented an old truck I drove 82 miles they cost me $50 in gas because the truck was old and it wouldn't register the gas level in there I had to spend $30 I drove two blocks and I had to put another $20 at that point the fuel gauge went up to 3/4 of a tank quarter of a tank more than it should've been to return it I don't think I'll ever rent again from this location I use this location for the last 28 years I haven't rented a truck from you guys in a while at this location the truck had over 160 000 miles on it it was in very poor condition clean by poor condition

Francis P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Excellent service Thanks

Maria R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dainwith B. 
Évaluation :
5

The service rep was friendly and patient.

Tawana H. 
Évaluation :
3

The person in the office was talking to someone else in the mobile phone and was seeing nasty to people.

manuel V. 
Évaluation :
5

I ended going to this location after my local store failed to have the item I reserved online available. I was not happy about having to drive another 10 miles to get the trailer but I was pleasantly surprised by Trevino, he took care of the mix up quickly and was very friendly. I would recommend this location it was a nice large lot with plenty of space to get in and out.

Amber H. 
Évaluation :
5

I recommend this store because I was well attended and the people who work there are very polite, I had a good experience

Walter E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA W. 
Évaluation :
3

Honesty,I drove truck less than 20 miles refilled on return back and was charged for fuel

Vernon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Narciso V. 
Évaluation :
4

Everything was good. Just give customers information on why the engine light is on. Thats all.

Frank B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny S. 
Évaluation :
1

They gave me the uhaul on E for starters. When I returned the uhaul they wanted to tell me I used 40 miles when I first picked up the uhaul there wasn't a picture on the pick up that said to confirm the original miles at pick up. When I called after my boyfriend dropped off the uhaul the lady repeatedly hung up on me. And charged me for a gas payment when the uhaul was handed to me on E and I have a picture of proof.

Natalie V. 
Évaluation :
1

Make Sure the employees are Closing Out the Contract's on the returned Vehicles.

Braxton C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanel H. 
Évaluation :
4

easy drop off

sigfredo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deloris J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CiraJanaina F. 
Évaluation :
5

Despite going to another location and had no results, I arrived at this location on West Colonial and was treated with respect and the general manager, Mr. Gray served all my needs along with Ms. Mills.

Derrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN RICARDO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene V. 
Évaluation :
1

I'm a regular customer, this is the second time I get charged an extra day on a trailer rental , las time I had to go to the the store and get a refund , this time I will be calling corporate

SAMI G. 
Évaluation :
5

The associates at this location worked like a team and were all wonderful to deal with. All great people who you should probably give salary increase to.

Christian K. 
Évaluation :
5

Very good customer service!

Jefferson D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
2

My u boxes are infested with roaches. So far already found 10+ roaches... coming out of the moving box, etc. U haul should pest control their storages!!!

Catherine K.  |  Expérience générale 
Évaluation :
5

Greeted in a professional manner. Pickup truck and uBox was ready as promised. smooth pick up and drop off. Thanks

Rafael R.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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