Customer Reviews for U-Haul at West Colonial Dr

2402 évaluations

4600 W Colonial Dr   Orlando, FL 32808
(West Hwy 50 across from the Orange County Fair Grounds)

(407) 299-1024

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(407) 299-1024

4600 W Colonial Dr
Orlando, FL 32808
(West Hwy 50 across from the Orange County Fair Grounds)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

OLIVER T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARIE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ST A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRINCE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIOLET M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBBIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARNISE D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DANYELLE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL Z. 
Évaluation :
5

Doing online reservation really sucks I go to pick up my rental they had no trucks for me to be picked up they said it's a pretty common practice for the reservation to double book luckily the employee did find me a vehicle that did belong to someone else's reservation

AARON B. 
Évaluation :
5

Everything was good.

TED A. 
Évaluation :
5

Your manager was gracious and knowledgeable and would make any company proud the location was clean quiet and Professional I will drive out of my way to rent from this young man again his first name was Joshua A+

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jainnie R. 
Évaluation :
5

Keep up the good work.

jacyra W. 
Évaluation :
5

Good customer service

CLARA Q. 
Évaluation :
5

Thanks Catherine A. for making my drop-off a smooth transition! You was the first person I met in town and made me feel welcomed! Thank you soooo much! 😁

TYTIANNA B. 
Évaluation :
5

They are the best

LORNA B. 
Évaluation :
5

Great customer service -- friendly and helpful!

BOBBI D. 
Évaluation :
1

The truck was very dirty,the smell was horrible and the truck was horrible to drive

Pedro D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANTAL D. 
Évaluation :
2

Air conditioning was broke and we weren't told.When I returned the truck I told the guy the ac didn't work and he said I know and I said why would you guys not tell us and he said I'm not the one that gave it to you and walked away with the keys.Very rude service

Labarbara H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salim B. 
Évaluation :
5

I got setup by Josh. He was very professional and explained everything to me. Setup the trailer on my truck. When I returned Courtney checked me in and was professional and undid the trailer for me. What a great team they have at this location. Next time I rent I will come back to this location. Amazing team and awesome customer service.

DARRIN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walmir D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AERSON LAURO D. 
Évaluation :
1

You guy need a air conditioner you tire need to fix need new breaks

MERLYN P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
1

I would never recommend this location to any even if it was my dog. Not only were they unprofessional no one wants to do there job correctly to prevent other issues.

MARVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
5

Employees were very friendly and helpful. Would not hesitate to use again if in the area.

Christopher M. 
Évaluation :
2

Pretty consistently it is a task to get everything that I ordered, first where I ordered it (always tell me the truck is in another location) or materials (at another location). This time, I picked up the trailer but had to drive to another location to get the furniture blankets.

MARK C. 
Évaluation :
5

Check in with Josh was quite easy and professional! He always provides exceptional service from beginning to end! I rate him with 100 % Customer Satisfaction. His staff is a prime example of business ethics. They too, exemplify the same high quality of customer service! Impeccable Team!!!!

CHRISTINE T. 
Évaluation :
4

There was no mentioned of taking money from my card for down payment to hold the truck. But each time I have to be refunded for payments made. If you can stick to what you said prior to reservation then this would have been an excellent location. Other than that thanks to the team at that location for retrieving my cell phone that was left in the back of the truck. Merci.

Bevon B. 
Évaluation :
1

I dropped off after hours and it was poorly lit. There were dozens of people crowding the area just hanging out and I felt extremely threatened and uncomfortable.

Donald T. 
Évaluation :
5

Josh and Courtney are amazing employees. They are very helpful and I have been there a few times and they know me by name. I have other locations that are closer to me, but because of the customer service they provide I will only rent from them.

Darrin Y. 
Évaluation :
5

V/g

Joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAMIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE W. 
Évaluation :
3

We did not receive furniture pads.

Alicia R. 
Évaluation :
3

I had a. Issue with this location and they did not resolve the issue

BRITTANY P. 
Évaluation :
4

When you promise not to charge for an item; please follow through with it. Otherwise no complaints.

CAROL K. 
Évaluation :
5

Both Josh and Courtney are always professional kind and show excellent customer service skills. Extremely helpful! Great service from both!!! Mrs. Anderson

LAWRENCE A. 
Évaluation :
4

Great. Ended up not using it because my mower won't fit in there but it's great service. Camions bien entretenus

Michael D. 
Évaluation :
5

Friendly staff, showed where the truck is parked and where to leave it on the way back. Thorough in explaining the facts

CHERIEZ O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIZ P. 
Évaluation :
5

Always a pleasure to come to this location.

TERRI K. 
Évaluation :
2

The trailer I tried to rent had a flat. The guy working said they didn't have any other trailer that size that I could rent. Also they couldn't change a tire to put one on that wasn't flat. They said they would have to wait for some my mechanic to come and change a tire. Why I asked about the 50 $guarantee I was denied because they said they had the trailer. Well I don't care if you have the trailer if it's not a functioning trailer I should have got my 50 $guarantee. They referred me to another store that was 20 minutes away that had a trailer. When I got there got hooked up to that trailer and pulled off the lot the brakes are locking up on the and had a horrible shutter when you tried breaking. Whole experience was not very good.

DEAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVELINO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
4

S.O.

LYNN L. 
Évaluation :
5

Nothing everything went wonderfully

Leslie A. 
Évaluation :
5

The staff could not have been more professional and helpful. Give them a raise.

Charles C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Holly W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
1

Realize who you're hiring.

NORMAN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC F. 
Évaluation :
5

Very friendly and helpful

BRITTANY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALESANDRA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAUL R. 
Évaluation :
5

The young men helping me were very knowledgeable and helpful.

Yvette F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anginetta D. 
Évaluation :
3

Experience was average the customer service agent didn't advise me i had to use a major credit card. The location informed me at time of the rental. Location truck stated it was quarter tank of gas. That wasn't absolutely correct it was little lesser than a quarter. However had no time to waste to complain. Although the employee that work thier was very knowledgeable. They truck was check appropriately for gas level. However I returned it well over a quarter tank of gas. Little over a quarter. I did inform the employee that check the truck back in. Of gas just in case they can make sure that's not a problem moving forward with anyone else because they may not be as nice. My over all experience was average aside from that little hiccup.

TRINA T. 
Évaluation :
5

Nothing. Wonderful all around

DORRINE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN C. 
Évaluation :
5

Quick and easy rental. Good customer service. I will use them again

DAVID T. 
Évaluation :
5

Great job 👏

YOLANDA H. 
Évaluation :
1

Service was beyond poor from start to finish. The service was not setup according to conformations I had received, I had to move my own furniture from the U Boxes to a U Haul truck and then help the movers move it into my apartment because so much time was wasted on trying to find out who didn't schedule trailers to be ready after I had made a confirmed pick up time for my boxes. Also I was incorrectly charged over 4 000,00 $ on multiple different occasions and while it was very easy to charge me, getting the money back was a process that took over a month. I asked to have someone at Uhaul reach out to me about my experience being so frustrating as well as the service provided being BEYOND poor and was given a number that I could call if I wanted to speak with someone and when I called, no answer and no return call. In my business when we make a mistake we own and it do our best to reach out to our guests and attempt to make it right, at least we apologize. None of these basic client service standards were used throughout my experience with Uhaul. I could write a novel here but based on my previous interactions I know that none of this will make a difference and you will continue to treat people poorly and make mistakes that have no negative consequences for you but will be awful for whoever chooses to spend their money with you. I know that no one will reach out to me about my experience, my issue went all the way to the president of Uhaul Orlando Miguel Caminos and he couldn't be bothered to reach out to me and attempt to help resolve my issue. Not only did no one call to try and understand the situation and own the mistakes made by Uhaul but there was also no attempt at any type of compensation for the egregious errors made on your end MULTIPLE TIMES. Needless to say this will be my last experience with Uhaul ever and I will do what I can to steer anyone I know in another direction when talking about any needs for moving or home help solutions. I hope that for the sake of your own accountability that someone reads this and makes an effort to improve. It's unfair to people who put trust in you to help them with such a big life event as moving their homes and belongings to treat them with such a lack of ownership, understanding, or empathy.

Mike F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Horace R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

s t A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENITE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANYA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J G. 
Évaluation :
5

Very helpful setting up the trailer and good, quick checkout on return. Would definitely use them again.

Roger N. 
Évaluation :
4

Other than having to wait in line at pick up (I was late), it was a very simple process. Everyone was very accommodating and easy to work with, and the cost was very doable. Thank you for making my stressful move a little less stressful!!

Debra F. 
Évaluation :
5

Friendly courtesy staff Nice clean facility

Pamela G. 
Évaluation :
5

Staff was very customer oriented.

VICTOR V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HILLERY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENEVIEVE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SONJA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cenith W. 
Évaluation :
1

Take pride in giving good service to all people and not being lazy to refuse business to a customer because you don't want to search the internet for available truck.

Dexter N. 
Évaluation :
5

N/a

Ivy W. 
Évaluation :
5

The guys were great. I was given the wrong truck but it was an easy fix !

Brian R. 
Évaluation :
5

Have equipment available that was reserved at preferred location (not this locations fault)

THOMAS C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Annie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CALVIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dana E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ray M. 
Évaluation :
5

Service was excellent The both guys were very professional and friendly from the guy that help me check out the uhaul truck and the guy that helped me check the truck back in Special Thanks to both guys I will be returning to this location for my next moving needs!!

SHAKEITRIYIA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerri Ann S. 
Évaluation :
5

I forgot the gentleman that helped us today. He was very nice,professional and helpful

DEIDRA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
2

My u boxes are infested with roaches. So far already found 10+ roaches... coming out of the moving box, etc. U haul should pest control their storages!!!

Catherine K.  |  Expérience générale 
Évaluation :
5

Greeted in a professional manner. Pickup truck and uBox was ready as promised. smooth pick up and drop off. Thanks

Rafael R.  |  Expérience générale 
Non reviews have been submitted for this location.

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