Évaluations des clients U-Haul at Westminster

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Westminster

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DENNIS C.
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Le client n'a pas laissé de commentaire.

Charles S.
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Equipment was available at the appointed time & it was in good condition.

VERNON J.
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keep up the good work

Melody K.
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Uhaul experience was fine, Covid cleaning measures and socially distanced check in left a lot to be desired

Jerry A.
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Le client n'a pas laissé de commentaire.

Paul D.
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Booked online, got a call 5 minutes before closing that they couldn't honor my reservation and automatically transferred my rental to another location 10 miles further away. Van rental went well, returned the equipment 2 hours later. Next day got a voicemail that I still hadn't returned the van. After spending 20 minutes on hold, I had to explain to two different people that I already returned the van and they should get in touch with someone at the location. At least I didn't have to dispute a late charge.

Nancy W.
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Le client n'a pas laissé de commentaire.

TAMI A.
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Le client n'a pas laissé de commentaire.

Austin S.
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Le client n'a pas laissé de commentaire.

CARTER M.
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Overall satisfactory experience.

Tomas M.
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The lady at the counter took a picture of my driver's license with her personal phone. I think this is an unacceptable use of my personal identifying information. The employee could now steal my identity. I will not be using a UHAUL again.

Sheree D.
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Maybe a heads up of what is going to be asked with you use online check in and return. We returned the car in the middle of the night, then remembered later that we had to go online and return it. That's when I was told y'all needed pictures of the truck and milage. We were already home ready for bed but went up there but actually learned that we couldn't do it because we locked the doors and put the keys in the box so we could not take pictures of the odometer.

ARVID O.
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Le client n'a pas laissé de commentaire.

Lorraine F.
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Le client n'a pas laissé de commentaire.

Haley B.
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I was first sent to the wrong address because my reservation was moved to another location but the confirmation showed the original location address. I get to the new location and the woman who dropped off the truck the previous evening had locked the keys in the truck rather than use the Dropbox. Not the staff's fault. I was given the option of taking a much smaller truck or waiting 1-2 hours for a locksmith. I had people coming to help me move and couldn't wait, so I took the smaller truck. Loading took twice the time, and I had to call in favors for additional help/vehicles from friends. The truck's transmission and suspension seemed to be on their last legs. I didn't breathe until I returned the truck at the end of the day. The piece that bugs me is there was no backup plan in place, and no real customer service urge to make it right. This added a tremendous amount of stress to an already stressful day, yet I was kind and flexible and made the best of it when I could have flipped out. And yet I still pay full price, I still hear nothing from customer service. I have a family member who had a bad experience with Uhaul, so this might be the straw that broke the camel's back. I'll go Penske from now on. I don't really fault the location; they seem to be making the best of it. But UHaul corporate, and their fleet management and customer service? Yeah, I fault them. A franchise location is only as good as the source corporation will allow them to be and pushes them to be.

SUMAN O.
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Le client n'a pas laissé de commentaire.

STEPHANIE H.
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Le client n'a pas laissé de commentaire.

hershel M.
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Le client n'a pas laissé de commentaire.

jewel R.
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This truck seemed to have issues shifting. It doesn't seem like an emergency concern, but it might want to be looked at.

BLAKE B.
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Le client n'a pas laissé de commentaire.

SEAN M.
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The side view mirror was Epoxied I'm place so I couldn't move it at all, therefore I couldn't see out of the right side mirror. The truck was at 107000 miles. Jesus. Get your shit together. I'll never recommend this location to anyone.

MARK G.
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Easy drop off, friendly face to greet us. No issues.

SHARON B.
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Le client n'a pas laissé de commentaire.

Mugada S.
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You need to look at your paperwork. I didn't rent the truck in the month it was used at a toll. And you still charged my card. I'll use some other service next.

Clay H.
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roadside was horrible as far as being on phone for 30+ minutes. Once Charlie showed up he made things happen

ROBERT H.
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Our original pick up location on 44th in Wheat Ridge was horrible. The person who does the rental check out was not there at 8:30am, even though our pick up time was 7am. It was a waste of time for us.

cherry R.
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Staff were friendly

Tristan C.
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The pick up was super easy but I think the person at the front counter was new because they were unsure if the address I asked about was the location we were at. When he went and snagged somebody that could help me they were very helpful. Everything went smoothly with the pick up after that but I was using the contactless app pick up option and still had to talk to a person. The U-Haul smelled a little bit like smoke when I hopped in it initially but other than that everything was perfectly fine.

Jeffrey B.
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I had to go to a different location other than where I had ordered from. The vehicle was filthy. I asked for a dozen blankets and they had none. Overall it was a bad experience.

Racquel A.
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The rental was good for what I needed to do. Although the window didn't go down it had a)c. But the breaks were very squeeky.

Ben M.
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Le client n'a pas laissé de commentaire.

deb T.
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Le client n'a pas laissé de commentaire.

Jennifer P.
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Le client n'a pas laissé de commentaire.

John B.
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Le client n'a pas laissé de commentaire.

Gloria P.
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Le client n'a pas laissé de commentaire.

Nick D.
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The online check-in experience wasn't super intuitive or easy to use (maybe not applicable to this location, but still wanted to comment)

Carol C.
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Staff was very informative, friendly, and efficient.

Stephanie F.
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A half hour of my 6 hour time was wasted trying to check in. The vehicle was damaged (the driver mirror was destroyed), when I returned it there were two other trucks ahead of mine so I could barely pull in. I couldn't get in the door to return it because there were too many people. She just took my key and said she would send the invoice. I asked if she wanted the miles (11528) she said she would get it later. Last night I got my final invoice which went from $66 to $145! Because she charged me for a different vehicle and it wasn't my vehicle which I know by the mileage (it was 40k something) and said I used a dolly and 5 furniture pads which I did not! And still have not gotten back to me to fix this! I am pissed and will never go back there or even use uhaul again. (Home Depot rents these now too which I would have used if I had known!)

Steve P.
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Le client n'a pas laissé de commentaire.

Andrew K.
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Opened late. Computer system/use was slow and even though I did pre-check in it took 45 minutes and I was first in line.

Melissa M.
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Broken side mirror and the inside smelt like weed

Donna P.
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I got over charged and was told I would get a refund, haven't seen it yet 9/2. The employee was efficient and calm for obviously being overworked. Need 2 people there!!!

Stephanie S.
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Staff was kind & helpful. Great experience

Sara M.
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Le client n'a pas laissé de commentaire.

Katherine H.
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Le client n'a pas laissé de commentaire.

steven B.
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Le client n'a pas laissé de commentaire.

David H.
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Donna not only met my expectations, but exceeded them. I'm very thankful for the extra effort in accommodating my family's needs.

Latisha B.
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The customer service from the men in the morning is good but in the evening the woman are rude and treat the customers according to how there day is going

Tracy F.
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Le client n'a pas laissé de commentaire.

TERESA P.
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Le client n'a pas laissé de commentaire.

Tyler B.
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My initial payment apparently only covered the mileage of an interstate that's been closed for 2 weeks, due to a raging fire. Now I'm being charged extra for going the only route? Shouldn't UHaul know when a portion of the most popular interstate in the area has been closed.. for 2 weeks?

Michelle G.
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Le client n'a pas laissé de commentaire.

JOSEPHINE T.
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Representative was amazing! Walking in on a busy Saturday and he was very efficient and able to meet our needs. He made a bad situation a little better and saved me time and stress thank you!

louise C.
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Le client n'a pas laissé de commentaire.

Samantha W.
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Vehicle check out/in took too long. While checking in to pick up the truck, I still had to go inside to get the key. Defeated the entire process of doing it from your phone.

Ed V.
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Le client n'a pas laissé de commentaire.

Synthia B.
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Very polite staff and a wonderful experience.Will us this company again!

Brian S.
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Le client n'a pas laissé de commentaire.

Soo Ping N.
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Le client n'a pas laissé de commentaire.

Julanne H.
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There really is nothing to improve. The employees were not only friendly but vey knowledge and helpful. A very pleasant and easy experience. Now the customer service over the phone with the scheduler really needs to improved. I almost canceled because of the representative I spoke with.

Josh R.
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Le client n'a pas laissé de commentaire.

KIMBERLY K.
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The driver/passenger seats could have been cleaner. The rest of the van was clean.

Joseph D.
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Le client n'a pas laissé de commentaire.

David N.
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The 2 ladies at the store front that helped me out where incredibly helpful and made what was going to be a stressful and exhausting day start off on the right foot. They were very pleasant to work with and very helpful. Thank you ladies.

THOMAS S.
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Thank you for the help!

Vicki R.
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Le client n'a pas laissé de commentaire.

James R.
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Le client n'a pas laissé de commentaire.

Jenni M.
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It was seamless from pick up to drop off, thanks!

BRYAN L.
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wasn't the nicest place, but dropping off was super easy!

Jeremy K.
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There was machine grease all over the bed of the truck making in slippery, dangerous, and gross. Three raw eggs were cracked on the truck ramp. We didn't realize it until we reached our destination to move and waited on hold fo 45minutes only to get transferred three times AND the branch GM was a jerk and refused to help. We will never use that branch on 8001 Federal Blvd in Denver ever again.

MICHAEL C.
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Very helpful and courteous. Would highly recommend

VERNON J.
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Le client n'a pas laissé de commentaire.

Tim G.
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I dropped off my U-haul on time (4;45p). I was 15 minutes early and there was a line of people waiting for one attendant. The attendant took my keys about 30 minutes after I showed up and then charged me for a late fee I was not supposed to get. He apparently did not check the truck in until 7:45P and was too busy to check the truck while I was there. I will contact them to dispute the extra charge. Bad business.

Shannon U.
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Always great customer service!

Taylor W.
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This is the 4th time we've used you in 4 years. Never had any complaints. Nice working with you.

Betsy N.
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Le client n'a pas laissé de commentaire.

Juan T.
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Le client n'a pas laissé de commentaire.

Cheryl Jeannie M.
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Store employee and website stated it opens 0700, but I waited 1 hr before someone showed up. No apology was given and service was slow. However, on line agent was very helpful.

VERNON J.
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Nothing customer service is awesome

James P.
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Le client n'a pas laissé de commentaire.

AVERY K.
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Le client n'a pas laissé de commentaire.

Todd L.
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Patrick was very helpful and seems like a good person who speaks to you with an understanding and thoughtful manner. Thanks to him!

David R.
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As I returned my pickup, the manager was found (after searching) working on his personal minivan. I witnessed a customer leave cuz she was tired of waiting for propane. I searched to find help for quite a while (the cameras captured it) before I located the manager. A very bad personal experience.

JOYCELYN M.
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Le client n'a pas laissé de commentaire.

Stephen N.
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Le client n'a pas laissé de commentaire.

Jonathan U.
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Le client n'a pas laissé de commentaire.

Iva G.
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Le client n'a pas laissé de commentaire.

Patrick B.
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Le client n'a pas laissé de commentaire.

Cierra B.
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The gentleman that was in charge of store wasn't pleasant at all didn't even acknowledge us when we walked in the door when it was time to show us the van he just walked out the door pointed and said there's a truck I'm up to solder onto find it very unprofessional very rude

CRISTY P.
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We were overcharged! Two days after our rental and my card is still being charged!!

Leobaedo M.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER A.
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Le client n'a pas laissé de commentaire.

JULIA P.
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Employee was late to open the store, truck wasn't cleaned, extra padlock was still locked on the back, actual arrangement around the building is nonsensical, tank wasn't 100% filled but was still charged extra gas even though I called and had a note made on my account.

RANDALL S.
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Le client n'a pas laissé de commentaire.

Malcolm J.
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Le client n'a pas laissé de commentaire.

KEVIN F.
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Le client n'a pas laissé de commentaire.

FELIMON V.
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Le client n'a pas laissé de commentaire.

Megan E.
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Le client n'a pas laissé de commentaire.

jenice D.
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Le client n'a pas laissé de commentaire.

Shayne S.
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No employees were wearing masks during my interaction. I have an immune compromised family member, and I cannot risk their health because of your employees negligence to public health requirements. Get your shit together....

Non reviews have been submitted for this location.

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