Customer Reviews for U-Haul at Westminster

3991 évaluations

8001 Federal Blvd   Westminster, CO 80031
(@ 80th St)

(303) 426-6155

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(303) 426-6155

8001 Federal Blvd
Westminster, CO 80031
(@ 80th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de VR

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I had been waiting for a van from Enterprise, four hours after my reservation time. I was very frustrated, then remembered I had seen a van at UHaul. Sam was an incredible help! There was a van there, but needed to be cleaned. I asked her if I could just take it as it was, since I was already 4 hours behind. She helped me get through the whole process very quickly. She saved the day for me and I am so appreciative of her. Stellar employee!!

Catherine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

I had a very positive experience with this Uhaul dealership. Sam Lapp is extraordinary in her desire to provide excellent customer service.

Stephen K. 
Évaluation :
5

Super easy and everything was ready to go. Willl be renting again!

Cara N. 
Évaluation :
5

Keep your awesome staff!

Debra N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol W. 
Évaluation :
5

Best experience with UHaul ever. Thank you

Kara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia W. 
Évaluation :
4

Location didn't have any furniture dolly's nor did they have any 17foot U-Hauls.

Jacob T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale V. 
Évaluation :
5

Nothing, I have no complaints.

Antone W. 
Évaluation :
5

Super helpful service person. I needed to take an Uber back and he searched for a mask for me. He helped me with the Uhaul movers were delay and just talked thru the situation. Super nice person.

Susan M. 
Évaluation :
5

The windshield was very dirty and it was out of windshield washer fluid. The front suspension was so rough riding I couldn't take a drink of water while driving because it shock so hard.

william S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle K. 
Évaluation :
4

The truck (#1533) I had needs some routine maintenance done on it. The tire pressure light was on the entire time, “tire monitor system maintenance required” was also always on the dash board and their was a terrible noise coming from the front driver side wheel well/axel.

Taylor C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jorge D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melvin Alberto L. 
Évaluation :
5

Only issues: Windshield needed to be cleaned on the interior. Difficult to see driving into the afternoon sun. Passenger door mirror would not stay adjusted. Overall, great people, clean truck and accommodating hours.

Alan F. 
Évaluation :
5

Sam was great! She made the whole experience painless

Rhonda M. 
Évaluation :
5

Both Chris and Sam were very helpful and informative about the rental of the truck and the charges

Thomas H. 
Évaluation :
4

Needless 45 minute delay picking up the van. It was sitting on the front of the lot when I got there, clerk kept saying “It hasn't been returned yet”, when it was there all the time. When I got it, it was the same one.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wooten S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Y. 
Évaluation :
5

The customer service was very good.

Alison S. 
Évaluation :
5

Sam was very professional & friendly. Definitely using this location again.

Suzette N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

james B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

yekwong K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perdo H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie H. 
Évaluation :
5

U-Haul i've 80th and federal and Wadsworth have been wonderful thank you.

BRENDA N. 
Évaluation :
5

Our rental truck was past due for an oil change and we had a constant whistle noise from the passenger side window that wasn't closing right, otherwise everything was great. The gentleman at our pickup sight was great, he was the only one there and had a line of people waiting for help but still gave me the time I needed to get everything ready.

Judy K. 
Évaluation :
2

Need more staff, clean the van (some dog hair). Other than that, Sam was a great Uhaul rep and we appreciated the kind and fun service despite it being her day off and she was short-handed with several customer in line. Give her a raise!

Timothy C. 
Évaluation :
5

The person who I dealt with was super awesome!

Danyelle T. 
Évaluation :
4

Sam was personable and kind. She took great care of me and followed up rapidly to fix a minor billing error, even though she was off the clock. Excellent service, great truck, would recommend!

Hannah L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty F. 
Évaluation :
3

There was only one person on staff and quite a few people in line so the only thing I would suggest is to have atleast two people at this location.

Jorge S. 
Évaluation :
5

Woman who checked in my truck was very nice and professional. Easy check-in process

NICOLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY W. 
Évaluation :
5

Wonderful Manager, very easy and pleasant to work with

Dale V. 
Évaluation :
5

I rent a truck every month to pick up food from the food bank and deliver it to a local church for them to distribute. I keep coming back to this location because Chris takes care of me!

JOEL M. 
Évaluation :
5

The manager of this store is exceedingly helpful and friendly. I've been to many U Haul stores where the managers and employees are rude, abrupt and disinterested. I have been there several times preparing for our move and he is always friendly, efficient and courteous. Kudos to him!

Brianne B. 
Évaluation :
5

No improvement necessary.. Top notch customer service!! Sam was super helpful when at pickup and dropoff! Just the kind of customer service you need when going through the stress of moving. She was so friendly and helpful, I would recommend this location to anyone in the Denver area. Thanks Sam! You're awesome!!

Karen K. 
Évaluation :
3

Lots of available trucks. The staff was helpful.

Kirsten L. 
Évaluation :
4

The partially filled gas tank managed to trip me up. After all, when refilling, how do you refill to "5/8"? Give it to the customer full. I added 5 gallons for the ~ 70 miles driven. When returned, the tank was above 1/2 full, but the final invoice showed it at only 1/2 full. Then, I was ripped off for 3 gallons at 5 $/gal by this facility, to definitely take the tank to fuller than when I received the truck.

WAYNE S. 
Évaluation :
5

I experienced friendly, helpful, professional service. I did not have to wait long either to receive the truck or turn it in. The staff went above and beyond to be helpful.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chong K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos M. 
Évaluation :
3

I had reserved a 26 ft and they didn't have it when I picked it up. Was given a 20 ft and a trailer. It wasn't equivalent to what I requested and was very hard to get it to fit. I had to leave items behind. This is my 2nd time I've used Uhaul and my 1st time was about the same. I don't think I would use Uhaul again.

Susan B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

VINCENZO B. 
Évaluation :
5

Sam was great!

Rick K. 
Évaluation :
5

The staff were extremely helpful. They were patient and went out of their way to answer my questions and even called me when I left an important item in the truck!

Rana L. 
Évaluation :
5

Person behind the counter was extremely helpful and great to work with....I would recommend him highly

Stephen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie C. 
Évaluation :
5

The staff were courteous and professional and made the process go smoothly.

Douglas L. 
Évaluation :
5

Great great service. The staff was very helpful.

Kathryn M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alexa C. 
Évaluation :
5

Your service today to install a hitch on my car could not have been improved upon. Mr. Taylor, both you and your staff member, Sam, were exceedingly helpful and professional. Thank you again.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLENE P. 
Évaluation :
5

Quick and easy drop-off!

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stewart S. 
Évaluation :
4

It was super easy to drop off the truck, I just felt bad cause the worker was there al alone

NATALIE S. 
Évaluation :
3

the original location we signed up for did not have any trucks and we were not notified before we went to pick up our truck. It really delayed out moving day plans

R B. 
Évaluation :
1

I made an appointment with Chris for 10:00 am to install a hitch for 106,43 $ out the door. My daughter was there with the vehicle and no one was there to install it. Chris forgot about it. She had to wait an hour before he got there, then for him to install it. Then he charged her 117,61 $. Not only having to wait an extra hour, but getting charged more on top of it. Very Poor Business.

Kevin E. 
Évaluation :
5

Perfect. Thank you!

brittany T. 
Évaluation :
5

Have more staff available.

Debra N. 
Évaluation :
5

There was large amount of sticker residue on the driver window making a bit difficult to see.

Christopher R. 
Évaluation :
3

I reserved an appliance dolly, and they didn't have it when we came to pick up the truck. It was a bit frustrating seeing as I made the reservation one week before.

Ronald Z. 
Évaluation :
5

Thank you!! Great service and friendly staff!

SAMANTHA H. 
Évaluation :
2

Dirty store

LISA E. 
Évaluation :
2

Make sure keys are actually in lock boxes for mobile pickups Actually clean the trucks especially amid a pandemic Create a customer support number that actually pics up the phone instead of leaving you on hold for 47 minutes

Bailey B. 
Évaluation :
5

Sam was superb! Very friendly, efficient and got me a great deal!!

Cheryl B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly C. 
Évaluation :
5

Sam was great to work with, she went the extra mile! A great experience with Uhaul thanks to her. Her GM Chris was also very attentive.

Elizabeth G. 
Évaluation :
5

Sam Lap was AMAZING. We struggled with a 24/7 pickup so we headed over to this location instead and she immediately jumped into action and helped us get in a truck and on our way. Without Sam we would not have been able to complete our move on time. Sam was funny, friendly and connected well with your customers in at the same time. She is an asset to the company for sure!

SAVOY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle P. 
Évaluation :
5

Absolutely Nothing !

OLIVIA V. 
Évaluation :
5

Had a great experience from checking in and checking out Quick and professional and reasonable with charges will recomend and will use again

Barbara O. 
Évaluation :
5

Christopher Taylor was very helpful and friendly.

Austin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN M. 
Évaluation :
5

Question what can we do to improve for the next customer answer take everybody at 8001 Federal store and make them the directors / leaders / Heads!!of U-Haul Sam is way above excellent in a genuine way not ass kissy im at work way Manager Chris cares about customers and MOST of all on the Phone Agent Jennifer #862303/// She should be Uhaul phone agent of the year This lady needs a RAISE... My overall experience started off horrible 3hours later Jen, Sam, Chris More than made up for it i will only go to this store regardless of where im moving if needed.

DEJON T. 
Évaluation :
2

We did the 24/7 ride share and it was a headache. We did not receive a notice that our truck would not be ready and we're at the location at 5am with nothing. They sent us to a different location that would open up at 7 but the person was a half hour late. We did not get our truck until 830. Then when we returned it the Person who I checked out with told me they would take care of the return and didn't so I got charged for an extra day. The idea of this service is great just no where near good execution

REESE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGER L. 
Évaluation :
5

team members were very helpful and informative. They all had a wonderful joyful attitude and it helped the whole experience to be a pleasant one. Your team at this store were efficient and willing to answer all questions. Your manager was one of the nicest individuals I have ever met with and very knowledgeable of her job!

CYNTHIA A. 
Évaluation :
5

Sam Lapp is a great people person, and such a great help. She made the pick up process fast and easy. Thank you so much Sam!

Leigh R. 
Évaluation :
4

Lower the price per mile a little high especially with price of gas that is high right now.

JOHN M. 
Évaluation :
5

The location is situated at a busy corner from a traffic perspective which made vehicle return a challenge.

Wade J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vicky M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenda F. 
Évaluation :
4

Nothing,, everything was nice and smooth and professional

Kelvin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK P. 
Évaluation :
5

Great experience... again! I have used this U-haul location for over 10 years, and never had anything but good, professional service!

Beckie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISDAIR D. 
Évaluation :
3

The equipment was fine. The customer service was god awful. Every time I have used U-Haul, the customer service is so terrible. If U-Haul had any viable competitor with half decent customer service, I would switch to them. I marked ‘Not Applicable' on the ‘Would you recommend this location to a friend?' question because I would never recommend U-Haul to a friend. My friends do use U-Haul, because there is often no other choice. If you're using U-Haul, you pick the closest location to you not the highest quality.

BROOKS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corrine C. 
Non les évaluations ont été soumises pour cet établissement.

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