Customer Reviews for U-Haul at Williamson

1 878 évaluations

2618 Williamson Rd   Roanoke, VA 24012
(I-581 Exit 460e North Of Civic Center)

(540) 563-4981

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(540) 563-4981

2618 Williamson Rd
Roanoke, VA 24012
(I-581 Exit 460e North Of Civic Center)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Helpful and accomodating

ROBERTPAUL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
5

Easy Peasy

Joseph R. 
Évaluation :
5

Very friendly staff!m and very helpful!

CATHERINENICOLE O. 
Évaluation :
5

Spencer is the best! Pickups are super easy, and he seems so pleased about our use of the trailer to haul styrofoam to be recycled. He is so helpful and kind, and the check-in and checkout go so quickly. This location is my go-to because it is so well run and Spencer makes it a pleasure.

Mimi Y. 
Évaluation :
5

These guys Are great always have been like family

gordon B. 
Évaluation :
5

Awesome customer service..rep's on site were knowledgeable and very friendly..Thank you for coming through on short notice for my rental needs!!

Timothy T. 
Évaluation :
5

This is my go-to U-Haul location and I use it monthly. There should be a way on the website to set my preferred U-Haul location for ease in reserving equipment from this location.

Mimi Y. 
Évaluation :
3

The ramp on the truck we rented got stuck out. Had to call roadside assistance. Lost 3 hours of moving time waiting on the repair. Once that was done & we were able to start moving I noticed the truck acted like it had a hard time changing gears. I hope next time I move I can just hire a moving company I stead of having to rent a truck

TRACIELIZABETH C. 
Évaluation :
5

Employees very nice and helpful

Scott Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORYMICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john A. 
Évaluation :
4

Lot very full and parking limited and dangerous due to proximity to street

Marlan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMMYJOE V. 
Évaluation :
5

Excellent service à la clientèle. Quick check in process. Thanks !

KEMBERLYDAWN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
4

Jake was great a pleasure to deal with .

ANTHONYMAURICE B. 
Évaluation :
5

Great experience

DWAYNECHRISTOPHE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY G. 
Évaluation :
4

Quick service and newer truck

ANDREL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLEYJO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YEZHE L. 
Évaluation :
5

Everything was good.

JANETSIMON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEWROLAND B. 
Évaluation :
4

Nothing, the drop off was fine.

Tyler H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adam J. 
Évaluation :
4

I was an hour late picking up my rental so had to go into the office to get the equipment. It would have been good to have communication that a delay in picking up a rental would cancel the ability to do the remote check-in. As a result, several vehicles had to be moved to get access to a truck for me which also meant I had to rush through the inspection process because I was sitting on the side of a main road.

RAPHAELSHERIAR T. 
Évaluation :
5

The customer service representative , was very professional and had a very nice attitude.

CYNTHIALYNN W. 
Évaluation :
5

Nothing it was a easy process

Monique J. 
Évaluation :
5

Spence Hall at the Williamson rd uhaul is amazing with his customer service. It was extremely busy and he handled everything with fast and friendly service!!!

Sandy P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

caroline S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE S. 
Évaluation :
1

I rented a 15 ft truck on 8/20/2021 they said they would put a hold on my account for 104 $that turned into 268 $I had purchased the safemovepluse insurance which on the website and at the store says it "includes overhead damage" when leaving my new house i clipped a tree branch that dented the corner cap. when I dropped off the truck I showed it to the attendant and told him what happened and also told him that I had the safemove plus insurance he said that I would have to pay a 20 $dollar deductable I said great glad I bought that insurance a couple of days later I get an email saying that I owe 192,26 $ for a dented corner post with a quick claim discount of 38,45 so for the damage I still have to pay 153,81 plus all the other fees for the rental which conveniently comes out to 268,40 $ The same as the hold they put on my card before I ever even drove the truck It seem they knew exactly how much damage I would do to the truck before I drove it.

doug L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kris S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

REBECCAWICKHAM M. 
Évaluation :
5

Excellent service à la clientèle.

THEODOREJACOB F. 
Évaluation :
5

Great experience and the young man was so nice.

CASEYRENEE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
5

Trailer had gravel in it and pretty dirty. It's a good thing I was transporting a zero turn mower and a compact tractor so having a clean trailer was not an issue. The manager that I generally work with is out for 6 weeks and the temp guys were great.

Arthur K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACQUELYNT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy M. 
Évaluation :
2

Trucks were crammed onto the lot. I could not move mine until the guy next to me moved his. Gas mileage was terrible - about 5 MPG. May have something to do with transmission. Truck was jerky, not smooth at all. And finally, there was a dolly in the way of us loading our piano onto the truck. We had to move the dolly and uhaul wants to charge us for dolly use! I have now used uhaul five times. I will not use this one again.

DAVIDMICHAEL B. 
Évaluation :
5

The phone app for p/u is a bit glitchy but all the people I crossed paths w/ were great!

EDWARD ARTHUR S. 
Évaluation :
5

Very helpful return person and easy return process.

Jerry C. 
Évaluation :
3

The equipment was clean but the electrical system was not working properly although the person who helped to deliver the equipment to me said it was. The back lights were not responding the turn signals, etc. I think that his attitude put me in dangerous on the road.

JOSEANTONIO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESNORRIS W. 
Évaluation :
5

Make it easier to rent from this location in the website. Even when I put in the zip code or go to the location's webpage, it still Keeps substituting a different location. I ended up having to call to get the equipment from this location, on Williamson Road in zip code 24012. Let me choose my uhaul location and stop trying to send me elsewhere!

MIMIGREEN Y. 
Évaluation :
1

You make things a little easier have nicer people working that don't look at you like you are below them but they look like they just walked off from eating out of the trash can that's very very unhappy with all the service I have gotten will not recommend you all to anybody

KEVINVERN M. 
Évaluation :
5

Everything was good and the truck was well kept from the location

Gunnar J. 
Évaluation :
4

Very friendly with super easy return of trailer.

JOSEPHVANCE T. 
Évaluation :
5

The guy working the morning we picked up our truck was very nice and helpful....can't remember his name

Misti H. 
Évaluation :
2

More staff

Todd M. 
Évaluation :
5

Loved everything

Grant B. 
Évaluation :
5

The U-Haul employee was knowledgeable and professional and was hustling with phone calls and customers. You need to get him some help.

DAVIDALLEN K. 
Évaluation :
4

We were told we could drop it off at any location that was open. When we arrived at the Hershberger location, the employee rudely told us he would charge us and was very snappy in his tone. He never apologized for the inconvenience. So we went to the Williamson Road location and the employee there was very friendly and helpful. We were finally able to turn it in without extra fees.

Thomas H. 
Évaluation :
5

Great experience, James is a great asset to your company

DWAYNECHRISTOPHE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARINEUGENE H. 
Évaluation :
5

Outstanding customer service!

KODEY W. 
Évaluation :
5

James is the best!!

ADAMPAUL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYNETTIAMACHELE J. 
Évaluation :
5

Spencer was the Uhaul representative who handled my transaction. Spencer provided excellent service and friendly conversation. I was super impressed with the complete experience.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD EDWARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVENTHOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUELJAMES S. 
Évaluation :
3

Get more office help. One poor guy trying to help everyone and having issues with the computer.

Ayla H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONNIEDALE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle W. 
Évaluation :
2

Uhaul sent me to 3 different locations. None of them had the truck I had requested a WEEK before. We ended up having to take a trailer which we had to unhook to load everything and then hook back. We noticed something wrong with the bumper after picking it up. The person just handed us the keys and sent us on our way. No inspection. However this location was the only one willing to help us get a truck.

KEREERENAE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASMARK B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
5

AWESOME experience! We read some scary reviews of other Uhaul locations so were a bit nervous but every single thing about our experience was great. Employees were kind, courteous and super professional and helpful. Van was immaculate, roomy, great A/C, back up camera. Made a move on a hot day a whole lot more pleasant. Fortement recommandé!

Sheila C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill O. 
Évaluation :
5

Not Williamson site fault but we had reservation for Salem minibmart pick up only to find they didn't ha e a truck even with our reservation confirmed by regional U-Haul rep. Had to Hustle to find truck at this place. James was great.

PETERCANNING Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNEDREW P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
5

Professional and helpful- I know little about pulling a trailer but this business is competent and give the renter confidence that the trailer is in good shape and that the set up will be done right - without an attitude - I'd rent from them again

John R. 
Évaluation :
5

I had a great experience! Very good service I had zero major complaints, only small thing was the chain for my tow dolly was COVERED in grease so every time I loaded unloaded I had to wash my arms and hands which was kind of annoying

BRYANTIMOTHY S. 
Évaluation :
4

Very tight parking area and drive thru

Thomas G. 
Évaluation :
5

Never disappointed. James and his team do their best for you

TERESATUCKER B. 
Évaluation :
5

The manager was really nice and professional. Big Shout as he knows how to work with customers. thanks

t65980152 E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIPCORNELIUS N. 
Évaluation :
2

The windshield was dirty and there was trash under the seats. There was also something sticky in the cup holder. Also I expect a rental these days to have cruise control and a backup camera.

GALEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESALLEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARL R. 
Évaluation :
2

Truck was hard to control on the road the steering wheel so loose. Only one speaker in the stereo system function. The air conditioning did not function at all. The gentleman running the location was extremely rude

John G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTJEFFREY H. 
Évaluation :
4

I was charged a 20 $after hours charge when I returned the truck just before they closed. I tried calling about it and was on hold for over 30 mins when they only said it would be 20 mins. And then called back again because customer service rep was trying to hook me up to someone else and got put on hold again for another 40 mins and still didnt get to speak with anyone about this charge. So ease reach out to me about this matter.

KATHYKNAPP K. 
Évaluation :
5

This location was great and went over and beyond to make everything work out great with my reservation! Great staff :)

Mary P.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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