Reserved 15' truck online ( #14951352) and received email with address of pickup 16013 blvd Pierrefonds. At arrival they had no vehicles. Sent me to 65 Brunswick. They did not have a 15' truck. Had to take a pickup truck.
MICHAEL OCustomer Reviews for U-Haul de Dollard-Des Ormeaux - déménagement et entreposage
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Smile more maybe. I got good customer service, but the guy wasn't really smiling. But he was good at explaining things to me, he just lacked a bit of warmth and enthusiasm.
ANDREANNE MSide view mirrors on the 10 foot truck were very difficult to adjust. Please ensure that the swivel mechanism is properly lubricated for future customers.
Giuseppe RAll is good wish you contineous success
khafagi t | Premières impressionsJust as they changed my pick up location, my original drop off location had locked their gates and it was impossible to turn into their parking lot and drop of the truck. They were also closed with zero personnel on site. The location I booked was 16013 Boulevard Pierrefonds. I then spent 40 minutes on the hold and speaking to two people just to get this resolved. The second lady changed my location and they were very helpful. A gentleman was outside and he approached me to see if I needed help. I explained I did an online check in and asked if I had to do an online check out, he was very kind and offered to do it for me and it took less then 5 minutes.
Jonathan MWe also used the laborers: excellent men, polite and efficient. They did not wait and jumped into the tasks. The equipment and moving help provided by U-Haul were exactly what was expected making an arduous task much easier! Thank-you U-Haul.
KENNETH CPhone chargers, gps
TANYA POverall a good experience except I ended up over filling the fuel and didn't get a reimbursement, at the same time I had to pay an extra $7 because I went a several KM over my estimate. I understand it's probably just company policy but it would have been nice to have the extra fuel I put in offset the extra KM. Not a big deal though. The price was higher than competitors, but the competitors didn't have any vans available last minute and U-Haul did so that was nice.
GRANT NEverything was fine
Jim WNothing negative with my entire experience, my reservation was not the same as what I had requested but all the differences were adjusted without issue. Great service, friendly and knowledgeable staff, would definitely use Uhaul again.
Ryan LOverall great experience, staff was great, clean trucks as oppose to past experiences where trucks were dirty and staff unpleasant. Very happy
STEPHEN EAll good. Helpful and quick drop Off.
NEAL BAucun
Valerie SThe people at 65 Brunswick are amazing
Corey S | Expérience généraleLower rates
HARSHPREET SShannon, the manager was great to deal with. I highly recommend this UHaul location for your storage and truck/trailer rental needs.
Ron F | Expérience généraleExtremely courteous and helpful representative!
JOHN YAmazing staff.. easy and quick. Asked for a smaller trailer last minute and they were able to make it happen! 10/10 service
Patrick HTry to simplify the process for after hours drop-off of equipment. Merci.
NUNZIO CThe truck I rented has issues. When I started the truck, it was hesitating. I shut it off and started it back up, the hesitation stopped. It happened everytime I started it and it stopped after I shut it off and restart. The day I returned the truck, I went to the gas station to top up what I have used, and I put in $10. I went to check and it wasn't enough so I decided to put another $25 just to be on the safe side. The pump stop pumping gas after every $5, I kept squeezing the trigger but but it keeps stopping. Tye gas tank wasn't even half full. I had to do this at least 5 times until it reached $17. I haven't even gotten to the $25 that I originally wanted to put in. My initial thought was something was wrong with the truck because it worked the first time without any issues. I went to another pump and it was doing the same thing. I ended up returning the truck for just about $10 less than what was required. When I mentioned that to them, they told me to go to another gas station and it's not the truck issue. I told them about the engine hesitation, they told me that it's because it's cold outside. The temperature was about 17 Celsius. So obviously it's not the weather. They charged me $21 for half a bar of gas that was missing. They do not own up to their issues. They blame the customer or in this case the gas station. Their price of $19 a day for rental plus all their fraudulent fees can amount up to $120 if you use a lot of kms, plus insurance etc...you're better off just renting from another more reputable company for few dollars more that has unlimited kms and much better service. Not ti.mention, Uhaul rips people off during moving time. Instead of $19 / day, they charge $20 an hour with a minimum of 4 hours. So again, with takes, kms and insurance, it can go up to $120 or so for just 4 hours when you can rent it for an entire day for about the same price. Thieves, terrible customer service. Worst location in DDO in boulevard brunswick. They are not professional ir clean. If you really must rent a uhaul, go to a differnt location. I will never rent from them again and will not recommend to anyone.
MARIJANA DMrs Shanoon helped a lot, thanks for her!
TIAN YIl serait bien lors de la cueillette du camion en soirée que celui-ci soit à la réception. L'éclairage n'était pas très bonne pour aller chercher nous même le camion dans la cour. Sinon, tout était très bien.
CLAUDE GGreat company, all very good. I just wished I could have find a closer office since I had to drive 40km extra (extra millage cost) since in Vaudreuil (QC) they were not offering 15' trucks. I'm from postal code J7W 1P5)
MICHEL CSite web très efficace pour compléter la location (check-in) en ligne.
Marc BI was initially very disappointed that the rentals were overbooked and i was never informed that my order had been cancelled. Luckily, the UHaul employee Victoria was able to rectify the situation and did a phenomenal job ensuring that my move was succcessful. She turned what would have been a very unfortunate time into a satisfied cistomer experience.
VLADIMIR BSame size storage same company other place half price
Stephen E | Expérience généraleTo full the tank gas I put more gas than i got the level of gas when received the truck couples of liters bcs for 16 miles i ve put 16 liters of gas so 27$ I ll be happy to have returm on couples of dollars for extra gas i fuelled in the tamk
DECEBAL SThe only negative aspect was that the location of the pickup changed the day before at the last minute, and the location was quite further than optimal for our needs. Otherwise everything was fine!
GABRIEL BL'application U-Haul à utiliser pour retourner le camion après les heures d'ouvertures de la succursale devrait être améliorée. En premier lieu, je recevais continuellement le message Error Server error. If issue persists, please contact Customer Support. Plus tard, l'application s'est mise à fonctionner. Mais seulement pour la première étape. Après avoir attendu plus de cinq minutes pendant que le message suivant était affiché: "Merci d'avoir suivi toutes les étapes. Nous sommes en train de traiter votre demande. Veuillez patienter...". S'il faut attendre plus de cinq minutes, il faudrait que vous l'indiquiez... Finalement, le formulaire de commentaire ne fonctionne pas en français.
Claude RGreat service thank you!
Victoria MVery good service from start to finish.
Steven DI had arrived close to closing time and the manager was very helpful and courteous to ensure I could rent my van before closing. The process was straight forward, the van was in excellent condition which made the experience seamless. I appreciated the process where I could return the van after hours. Again a seamless experience. I would rent again from the DDO location.
ALISTAIR PSuper convenient Easy peasy to rent Amen Bars!
REGINALD NExcellent
JULIO CI found tge facility clean,nicely heated,seems safe to store because theres camera,u need code to enter etc… the onlynthing the employee seems a but stress as he gave me the infos for my storage and the ramo.Howevee ,it was my first time,I had a hard time finding ramp to put my items which was frustrating.For that I do not think i would recommend this place to a friend.
shanece f | Premières impressionsExcellent location and easy access.
Paul C | Expérience généraleOnly thing is we rented and drove to NL but the amount of kms they give you in the contract isn't enough to cover the drive we ended up having to pay extra $640 when we returned the truck due to over usage of kms. Would recommend to check amount of kms that they allow when you rent truck rip off.
JEFFREY GNothing Always excellent service
ANDREW JThe door was difficult to close Exelent client service !
Ronen BThough our experience was average and the van was slightly dirty when we got it, I would still recommend uhaul. When we went to rent our van there was only one staff and she was on break. This delayed us in getting our van and by the time we got ours there was quite a line behind us. Perhaps having two staff would be helpful. Good communication skills from the staff who served us. Uploading second driver information had its gliches which caused further delays. Tried to call this locatin
Marisa DVraiment impressioné par toute l'attention que j'ai recue du personnel. J'avais réservé un cube 10pi, mais j'ai vite constaté que ce serait trop petit. La fille au comptoir (dimanche 15:00) s'est débrouillée pour me trouver un cube 15pi, à condition que je le retourne avant 10:00 AM le lendemain. Tout a été parfait.
FRANCOIS MThe truck very noisy like a broken bearing and seems to require a maintenance check.
LAHCENE BHonestly nothing to say really, the guy who helped me was great !
CLARK WVery good service and good communication I am happy
KAMALATHASAN KLa localisation pour aller chercher le camion a été changé à la dernière minute.. Cela nous a occasionné des retards. Au retour du camion j'ai dû payer un surplus pour le kilométrage. Ce surplus correspond à la distance supplémentaire pour aller chercher le camion.
Therese LEasy process, rather new van, great experience
DANIEL RI had a horrible experience with the person that was taking care of me had the worst attitude
MATHEW MMy ratings re "location overall" and "recommend to a friend" are based on the service of the particular agent who served us. Sorry I can't remember his name, but perhaps it would show in your system. The service here is often slow and a little lacklustre, but this young man was knowledgable, quick, and professional. You need more like him at that location.
KAREEM RThe girl at the counter was very professional, courteous and polite. Quick pick up and very happy with the service.Excellent location to get great service.
VINCENZO PIt was a very good experience. The gentleman that helped me couldn't have been nicer! You're lucky to have him on your team!
BERNARD BProfessional service, and the van we borrowed had all the space needed to move a few heavy things. I really appreciate being able to rent for a few hours. Merci
LISA QAlthough the truck was swept, clean and dried, I was charged $25 for one napkin that was left that was used to wipe the car seat from the rain. When i called to close the contract, I was put on hold for 45 minutes and yet I was still charged $20 for not closing out the contract. I guess U-Haul really needed the money.
MICHAEL YFirst truck need maintance on suspension Door doesnt close properly Second charge a lot of fees with no reason i made the full as i took it but they charge me extra Extra fees for after hours return service no one told me about it and other fees for no reason Taking advantage of people
FADI PCustomer service needs to be friendly
Adel MImmediate response. Clear instructions. Well maintained space. Clean, safe, professionally supervised. We rented a van as well. The entire process helped us at a most stressful moment. Merci.
Esti M | Déménagement en ligneThe service provider was polite and respectful while being friendly.
ANAND BIt was a bad experience and the employee was unprofessional and dishonest.
Erhayem AThe vehicle was not full of gasoline. The expected me to fill it at the same place it was. I just filled it all the way and called it a day.
Jamie GSlow to replace hallway neons. Otherwise excellent people to work with.
marc l | Expérience généraleMerci!
Laberge R | Premières impressionsAll was fine except for the water infiltration which caused some damage to my belongings. Please see the email I sent you on July the 13, 2024 Thanks . Tonia
R.Tonia M | Expérience généraleI have been a uhaul client for over 10 years.....never had any issues or problems. Shannon and her staff are impeccable and always put their client's needs as a priority. Well done and keep up the great work ethics.
PROFLEX D | Expérience généraleAt check in the staff iis not friendly but at the check out he was respectful, friendly, experienced and very helpful.
Anis M | Expérience généraleUn grand merci à Shannon et à son équipe. Très belle expérience. Personnelle agréable et aidant. Encore merci à vous.
Tam P | Expérience généraleToo many rent increases and mice feces everywhere inside the unit. Would not ever rent again nor recommend to anyone.
Jessica N | Expérience généraleEasy, efficient service. I rented two storage units yesterday and the transaction was perfect. I don't recall the name of the young woman who served me (and showed me the lockers), but she had red hair and works out of the Dollard store. She was very pleasant and helpful.
MARK L | Premières impressionsStaff very helpful, storage unit well kept.
lydia b | Expérience généraleI was very happy to choose to store my personal stuff and furniture at Uhaul, the staff were polite and very helpful
JALAL K | Expérience généraleThis is my second experience using this facility and has been very pleased with the service
randolph h | Premières impressionsStaff is really nice. Perfect.
Claude G | Expérience généraleBest uhaul in north america
94108065 Q | Expérience généraleStaff incredibly helpful despite being totally overwhelmed at times, as I was there several times. Courteous, patient and polite. Locker area and access is perfect, easily accessible, clean, secure and spacious. Great set up and great staff. Merci
Paul c | Expérience généraleLoved U Haul! We had a great few years there but we moved and the location was a bit far for us.
Georgia L | Expérience généraleThank you Mr Barry King
Barry K | Expérience généraleThe manageress (sp?) Shannon and also Victoria we’re really incredibly “efficace et aidante”
Brigitte H | Expérience généralefacile acces
Christian M | Expérience généraleStaff very helpful and friendly. Great place, prices are reasonable. Merci.
Mukesh K | Expérience généraleShanon Carter service was excellent. Thank you!
Mukesh K | Premières impressionsJe suis très satisfait de vos services. Merci encore
jean g | Expérience généraleShanon service was outstanding. Best
Mukesh K | Expérience généraleMerci beaucoup pour votre service, c'est très apprécié !🙂👍
Karine M | Premières impressionsThe manager, Shannon, was exceptionally helpful, efficient and nice to deal with.
Rebecca M | Expérience généraleLa possibilite de reserver en ligne et au telephone la meme unite d'entreposage pose probleme. En effet j'avais loue et charge mon camion pour livrer mes biens a l'unite que j'avais reservee en ligne pour decouvrir a mon arrivee que mon unite n'etait plus disponible, quelqu'un l'ayant reservee en ligne! Heureusement la gerante du site m'a gracieusement offert une autre unite legerement plus grande au prix initialement agree.
Louis C | Expérience généraleThe website mention that we get a month free when we rent a truck, but once on the premises, I was told I was not having a month free because they were almost full and then said because I was dropping the truck back to the same place. I thought the website was misleading. After explaining The manager offered me the month free. It would also be nice to explain which truck have a ramp or not to load. Our truck didn't have one and the unloading stations for 2nd floor at the warehouse for the truck I rented was broken and the other needed a ramp, which made it extremey difficult to unload our thing to put in the storage, we were storing very heavy equipment and lifting it 2 feet high just to put it on the dock was hard and took us more time. We were very disappointed for that.
Edith L | Premières impressionsThanks left because the price kept going up. But it was amazing while I was there.
VINCENT C | Expérience généraleService is excellent, All service businesses must learn from this company about customer service. Thank you so much Shanon, Lloyal, and Victoria. You are awesome guys.
Mahmoud S | Déménagement en ligneJ'ai perdu la clé du casier.j'ai donc demandé un « cutter », celui qu'ils avaient,était très usé selon mon fils.il a donc été chercher le sien et Il a apporté aussi une meule électrique dont il ne s'est pas servi puisque le cadenas a cède avec le cutter.Ils étaient trois pour le déménagement.Quand ils ont quittés ,il n'y avait aucun dommage. Ce matin j'ai reçu une charge de 150.pour bris! Je me suis rendu sur place On me refuse l'accès me disant que ça a été réparé hier. Je demande une photo elle me montre une photo sur son propre cellulaire qui n'a ni date ni no de casier!!! J'ai avert Visa ,ils ont inscrit qu'il y avait contestation Comme j'ai 80 ans j'ai aussi communiqué avec le groupe d'avocats qui quand on est membre de la FADOQ peuvent nous aider gratuitement. Ils trouvent la preuve que m' a présenté Sheena n'en pas une et comme j' ai trois personnes qui ont vu le dit casier,vous devriez arranger les choses Janine Lebel
Janine L | Expérience généraleWe were supposed to receive a code in order to open the gate Day or Night Time, we never receive it. We had to come back during the office hours.
CLAUDIE B | Expérience généraleEverything was fine, but it's too bad that there is only one loading dock at car height. We had to wait for another car to leave. Other than that it went very smoothly.
Sandra S | Déménagement en ligneThe most friendly and helpful staff there is!
Joanne D | Premières impressionsShannon was super easy to deal with. Happy to be a customer!
RON F | Premières impressionsMost of the time the staff doesn't wear the mask.
Aizar R | Premières impressionsThe size of the space was smaller than I thought.
Joseph S | Premières impressionsI used this facility to park my vehicle in the yard for storage. I choose this location because it had a secure gate, however after a couple months the gate always remained 80 % open which made me feel that my vehicle was not secure due to the fact that anyone would've been able to enter and exit.
Daniel T | Expérience généraleCôté éclairage, il n'y avait pas d'éclairage dans mon entrepôt. A chaque fois, je devais utilisé la lampe de mon téléphone pour y voir quelque chose. J'aurai aimé avoir une lumiaire au centre-plafond de l'entrepôt.
LYNE P | Expérience généraleThe owner is very unhelpful & would not recommend that particular facility to anyone. Relieved to be out of there.
jason f | Expérience généralei appreciated the monthly reminder email to pay as I was busy in another country and often forgot. I also appreciated how the online system made the payment easy. The climate control is great- got all my stuff back now in my new place in perfect condition, even clothes and toiletries. Merci.
kerry M | Expérience généraleThank you for your help.
Aryan L | Expérience généraleStaff at location were friendly and helpful with storage related questions and requests. Move out was easy to do and hassle free.
Peter M | Expérience généraleVery helpful and good staff great job jason
Stephen W | Expérience généraleVERY FRENDLY AND PROFESSIONAL STAFF.
dariusz s | Expérience généraleNice and safe place!!!
transport a | Expérience généraleI made the reservation on-line and it was displayed on the website for the first month qualifying for free, so I applied for self storage. When I arrived at the facility, the staff told me that they do not give a free month and that if I want free I should go to Laval or Lachine and they made me pay for the first month.
Claudiu N | Premières impressionsI said it was not clean because of the winter. the second floor access outside was often unsafe and not cleared. I called multiple times because the stairs were covered in snow. It would also have been nice if there was some lighting over the storage units themselves and not solely in the hallways. Also to correct the details above, i moved out march 31 2021
Martina V | Expérience généraleKeep the good work and thank you
shaker o | Expérience généraleMis à part le gérant qui semble ne jamais avoir appris comment sourire ni le sens de la courtoisie, l'emplacement et la propreté sont excellent
HUSSEIN K | Expérience généraleJe n'est rien à me plaindre.
edwidge f | Premières impressionsWe rented our storage unit for 13 years at this facility. It was always very secure, clean, and accessible. The staff here were always helpful. I would definitely recommend this location! Excellent in every aspect. Merci.
DEBORAH M | Expérience généraleGhassan is the best !!
CHRISTOPHER G | Expérience généraleThe Uhaul truck is not high enough for the loading / unloading zone, but it was still fairly easy to get the things out of the truck into the storage bay.
Pascale D | Premières impressionsPersonnel amical
HANI G | Premières impressionsI have relied on this particular location for several years and have always been impressed with their knowledge, professionalism and kindness, making it it easier to move, store and find a locker that is a good fit. Je les recommanderais sans hésiter.
lori o | Expérience généraleAlways the good choice!
9195-3810 q | Expérience généraleVerry bad manager, does not respect is word and client. Would not recomand this place. Electric gate broken every week.
DISTRIBUTION K | Expérience générale