Évaluations des clients U-Haul de Saint-Hubert - déménagement et entreposage

More employees

JE SUIS TELLEMENT EN COLÈRE. - J'ai pris un local à louer (1007) à Saint-Hubert et je pensais qu'en le vidant avant le terme (8 février) on me rembourserait les journées au prorata !!! Comme tous les autres endroits de location mensuel ! Finalement non. Le commis (sur place m'a appris ce désagrément sur place samedi le 16 janvier) J'ai donc laissé mon cadenas sur la porte de mon local vide car finalement je paye pour... Le dit local (1007) était INFESTÉ de souris !!! Mon divan (en plume d'oies) était rempli de défécation de souris. Toutes mes boîtes aussi !!!!! J'ai dû jeter le divan en question ! De plus, il y avait de la moisissure. Le service à la clientèle EST POURRI, (je ne parle aucunement des gens sur place, heureusement, ils sont pour la plupart souriant.) Il y a un seul commis à l'intérieur. Nous avons dû attendre plus d'une heure afin de payer le retour du camion que j'avais loué ! C'est insensé ! Je vais attendre un retour de votre part. J'aimerais que mon dossier soit regardé et révisé. Je trouve ça très cher payer pour ''storer'' des meubles et des effets personnels dans un endroit qu'on croit propre. Je crois aussi que de faire payer les gens le mois complet quand ils quittent est de l'abus ! J'aimerais ne pas avoir à informer l'office de la protection du consommateur.

4 saisons tires, really ? Take 2 hours more to climb a little hill, calling U-hault no french services, last time using your service.

Véhicul 2x4 on the snow in qc winter thats ne o good. When i took the Truck i have to remove the snow m'y self.

Propose a trailer bigger 6'x16' Thanks

Destin in the Saint-Hubert location and who served me helped me tremendously to ensure I had the right equipment and safety. Very impressed.

Make sure trailer is properly attached and secure, mine actually unhooked while unloading (whit weight on the end at unloading)

Always be the best

Better customer service, should offer appropriate equipment for customer needs. Our truck didn't have a ramp even though we mentioned we were moving appliances. Satisfaction responsibility should not solely rely on the customer's vigilance.

I rented a 9` truck. The gas mileage was very high !!! It would've helped to know the gas mileage before making my choica. It would've helped me knowing what to expect as a price.

door difficult to close because of the license plate that hangs. And why does your survey not have the option of choosing a language? in French please.

Very friendly and easy going staff , it would be great if they just accelerate the service a little bit Thanks anyway

Put windshield washer liquid.

Very good service, truck eady on-time.

Bonjour. L'intérieur du camion était sale et une odeur d'essence à l'intérieur de la boîte d'entreposage était présente. On m'a remis un camion non inspecté avec un réservoir d'essence au 1/4 plein. J'ai dû faire deux pleins d'essence. C'est la première fois que j'ai une mauvaise expérience avec vous.

Good service on site but difficult to have info on the phone. Plus the site is in english only.

application wed pas facile. Plusieurs tentative et finalement j'ai due le faire avec le préposé

Lorsqu'on a obtenu la réservation, nous avons attendu prêt de 20min avant qu'on soit servi alors qu'il y avait seulement une personne avant nous. La remorque était pleine de neige et de glace alors la remorque n'avait pas été déneiger. Lors du retour l'employé a remarquer que la personne qui avait installer la remorque sur le véhicule n'avais pas serrer la bague pour maintenir la boule et ainsi évité qu'elle sorte de son axe. Au lieu de s'excuser il a mentionner qu'on a plutôt été chanceux. Bref une expérience plus ou moins agréable.

Not enough lighting, we don't see what we are doing at night. The lady that served us was very nice,the employee that was supposed to bring us the truck in front forgot, we waited at least 25 minutes outside in the cold. When we finally got it we left. Got home opened it and the back was very dirty not cleaned. It was the same truck we rented two weeks ago. Thank you

First of all the employee arrived late. Then once I was served she was so rude If I didn't really need the truck I would've cancelled the whole transaction not my fault she had to work

Thank you for being available on Sunday. Wishing you and your staff much health and prosperity in 2021.

Le support téléphonique est à améliorer fortement

Le service téléphonique est pourri, personne ne répond ,ça fait la 3iè fois que j'ai besoin de leur service mais malheureusement je suis allé ailleurs mais cette fois après avoir essayé encore et sans réponse de leur part après 20 min d'attente au téléphone j'ai donc décidé de me rendre sur place pour louer un camion et en même temps leur mentionné qu'il est impossible de d'avoir du service par téléphone et on m'a répondu que s'était normal qu'il ont de l'ouvrage avec les clients sur place et que leur système téléphonique n'est pas toujours fiable. Je suis très déçus du comportement insouciant de la préposée.Merci

We put gaz until the truck is full not try to guess how much quantity will fill a quarter of the tank.

Pick up was very difficult and long waiting for the truck outside and the cold was not optimal. The app did not work, drop off was also arandas. The app did not work for the dropping off of the truck The most frustrating and disappointing part of the experience was the parking. There's no parking for personal cars and all the streets around have limited hours parking spaces. For that reason, customers must park several Street afar. During summer this is not a big proble, but during winter and the cold days it is very detrimental to the experience.

I did a reservation to pick up the truck at 6am. Once I got there I was told I cannot pick uo the truck before 7am! On my way back bad weather and no more windshield water when I needed badly on highway!!!

Be careful to charge for one day's rental, even if the return is next day. This week I was charged for 2 days on 2 different rentals, but both were less than 24 hours. An unnecessary hassle, and now have to wait for credit reversals after paying too much!

Parking lot to customers should be available. Truck wiring was apparent at the back with risk of damage. Found used water bottle below the seat and papers at the back

Service efficace

Poor service as usual. Long wait, unfriendly staff. Rate applied was different than what was booked - had to argue to change it. I would use a different provider if I could.

thanks

Worst service ever recieved. Complicated and extra charges for nothing. I will never recommend this service to any person.

Service de dépôt de camion clair et rapide! Personnel courtois et poli! Parfait!

Recently rented a trailer. First, got a surprise when I opened it at my home, it was filled with garbage. We tried to contact them but they wouldn't answer. They kept sending our call to the central U-Haul place. I thought this was partly my mistake, I should have checked inside before leaving with the trailer. But this morning, I received a bill for an extra day out of nowhere even though I brought the trailer back on time. Now I have to deal with this,and since they never answer the phone,I guess I'll have to go in person, which means 3hour drive now that I moved. I'm very angry right now.

Great service !

Il s'est produit quelque chose d'inadmissible. Un boss a engueulé son employé devant tout le mode. C'était humiliant pour l'employé, très désagréable pour les gens en attente dans la salle de réception. Vers 18 h le 5 décembre. Je ne sais pas qui avait raison, mais on ne lave pas son ligne sale devant la clientèle.

The person who was there for pick and drop off wasn't very friendly and on the verge is being rude. She could have indicated the location of the truck. When she informed me that I could not park on the u-haul lot I simply asked if she knew where I could park in the area she replied : I don't have a car! Not very customer service oriented but the rental of the véhicule itself was easy and well priced.

Service à clientèle très déplorable toujours plein de problème à chaque fois que je vais la Je passe ma carte rien ne fonctionne la madame et les monsieur qui s'occupe du magasin son très désagréable et effronté et à chaque fois ces comme ça le Service au 2000 à Montréal est realement mieux que à St-Hubert

Thank to Maziar of U-Haul St-Hubert for his excellent service. I am a regular customer who rent from this location at least two times per year for the past 5 years and I am very happy Maziar customer service regardless of the weather conditions (rain, shine or snow). Keep up the good work and see you again soon :-) Eric Lamothe

When I checked in with my phone, the van was just given to someone else, hopefully the front desk took care of me reservation, and I could have another van. When I came back, I just had to prove the return's mileage and gaz level, and not at the check in, I put 10doll gaz for 35 km, but you charged me 8,35 $ for the gaz? I would say «  thank you » for the guy who took care of me yesterday, good job, good attitude

Lack of staff, repeating the information entered on line during the booking process, over an hour wait in line to get service...time to modernize...should be able to show up, screen indicates where your rental is, all loaded with the accessories requested...just like a car rental at the airport!

Very poor customer service. Lack of care. Not customer oriented. Unpleasant.

I rented a 200 feet truck to move furniture about 250 KM from my home. The truck was driving very badly, pulling side to side and when driving straight, the steering wheel was turned to the right. I stopped the truck to look around and saw the 2 front tires completely shot. The steel belt was badly showing and half the tire was completely bald. This is putting your customer in great danger and i remember.

45 minutes to leave with vehicle, despite online registration no local parking, 5 minute walk to and from Several minutes lost at drop off

No greeting when we arrived, tried to confirm booking with app but the app kept crashing. Had to go inside and waited in line for 22 minutes and when it finally was our turn. Our reserved truck was not available. The truck we did get had not been cleaned. No where to park our car. Had to park on a side street and got a ticket!! Never going to this location again!

Keep it as it is. Serge Sagna did a great job helping to hook and unhook the trailer.

Le staff devrais être plus gentil, moin bête.plus souriant même avec un masque, Merci.

Service client

Sauf pour des débris de gypse et des résidus de terre qui se trouvaient dans la remorque au moment de la prise en charge, la qualité du service fut très bonne.

Very good service also the employee were working in a safe manner

Rien a ajouter 10 sur 10

La personne à l'accueil était désagréable. Pas de bonjour aucun sourire et aucun merci.

PAS DE STATIONNEMENT SUR L'ÉTABLISSEMENT, PAS DE STATIONNEMENT SUR LA RUE, 1 KM DE MARCHE BEAU TEMPS MAUVAIS TEMPS, PAS ACCEPTABLE ET NON RECOMMANDABLE.

The pick up experience was frustrating and unpleasant. There were only 2 employees to handle pick up, returns, phones and everything. I waited 45 minutes for pick up and felt this was unacceptable.

Had to brush te inside for removing construction material debris, Was a to minutes job. But, would have been better if sweeped before rental. Overall, satisfied. :)

Service is adéquate. However not much effort to provide appropriate site équipement. Eventhaug there Washington a Goodyear selection of équipement, il Washington hiver a unit too big for my needs

Nice équipement.thanks

It would be nice if some extra space is opened up in front of the reception counter. Similarly, space in front of the entrance for better visibility from the entry to the yard.

When I picked up the truck the back tailgate door was not locked probably and opened on the highway, had to get off highway to properly close and latch door. The cab smelled marijuana and the bag with the furniture covers was empty and I flat that I didn't notice when I drove off the lot. The truck was not inspected after last client.

Très bien merci

Service was good and courteous but very slow.

Clerk could not fine my payment for the month of January. He told me I still owed payment for January for which I have the payment conformation. I emptied the locker on Jan 31 but askedme to pay Feb

Aucunement satisfaite Je suis soulagé davoir quitté

tout était parfait lieu propre éclairé et bien chauffe et le personnel ok merci

Staff was nice, but for the price i paid, it was very hard to acces the locker, day or night

la jeune fille a pris le temps de bien m’expliquer les différents grandeurs de storage et les options et les date et moyen de payer à distance

We didn’t feel that our boxes and furniture would be secure. So we canceled the contract.

The girl who answered me was very helpful.She knew her work perfectly.She was fast and I was very satisfied with her service.

tres bien tres satisfait bon personnele courtoit polie et bon service à la clientele

Le terrain est tres mal gérer les camion bloc l axcès aux entrepôt ....j ai même brisé ma voiture je suis vraiment décu ....et ce n est pas à cause fes employé ..manque de personnel

Access to the storage is often blocked by parked trucks and in the winter he area is unsafe because of the lack of salt being used to de-ice the areas leading to the storage area.

Great team at st hubert storage store. Friendly people and very helpfull, thank you again !

Bonne endroit propre et très sécuritaire

They didn't known that I had had nothing in the storage area.

Very accommodating...resolved problem with no fuss! Great service!

En francais s.v.p. merci

Nope

I adore U-Haul and i use U-Haul for all déménagement

Great customer service

Merci pour votre chaleureux accueil! Jo-annie

Manque de personnel en période de déménagement et le sourire pas facile

Waiting time always extremely long. Management sucks. I emptied my storage and had to tell you 3 times because i was receiving invoices on my email and on paper. Last time for me at this place.

Trop de temps d'attente meme si réservé a l' avance. Grosse perte de temps pour débuter le déménagement.