Thank you! Y'all came thru for me on short notice. I appreciate it greatly!SEAN GREGORY S.
Customer Reviews for U-Haul Moving & Storage at 290 & Fairbanks
Pour nous contacter
Houston, TX 77040
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 8h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Adding anther hour to the Storage facility without having to go into 24 charge would be more convenient.RENE GOMEZ V. | Premières impressions
Jeff the manager is the best! Always going the extra mile to help me when my wife and i needed anythingWILLIAM H. | Expérience générale
More personnel at front desk, to quickly help customers.Eric Y.
Le client n'a pas laissé de commentaire.ANGELINA V.
Le client n'a pas laissé de commentaire.Gabriel N.
Le client n'a pas laissé de commentaire.JOHNNIE G.
Was double chargedFRANK ANTHONY P.
The cost the week before the rental was 389,00 $. When I went online to make the reservation, it was 489,00 $. I couldn't move the week before b/c there is no Uhaul at 2117 N Shepherd in Houston, TX. I was told the truck needed to be at the location on Sunday at 9am, but my reservation has a return date of Monday. I don't understand the discrepancies.ALONZA Y.
Le client n'a pas laissé de commentaire.CHRISTOPHER C.
Paul is awesome and his customer service was top notch ðŸ‘ thanks Paul for the quick and great service ðŸ‘ðŸ‘ rented on 290 & FairbanksMARICELA S.
Vehicle was filthy. I never received a receipt for the rental. Service was incredibly slow despite jumping through all the hoops of on line registration. The man behind the counter appeared to have never done a rental before.Timothy S.
Le client n'a pas laissé de commentaire.KRYSTAL W.
Nothing, have better customer service reps, they were rude we were on a time crunch and would not compensateStephen F.
Le client n'a pas laissé de commentaire.Kenneth D.
Young lady that helped me out was very friendly and helpful.ANGELICA C.
Le client n'a pas laissé de commentaire.Robert G. | Online Move In
Le client n'a pas laissé de commentaire.Damian G.
Le client n'a pas laissé de commentaire.JESSE G.
Thank you so very much Mr. Kernelisia P.
Le client n'a pas laissé de commentaire.Manuel T.
Cashier was very friendly thank youbeatriz m. | Premières impressions
Le client n'a pas laissé de commentaire.WALTER G.
Le client n'a pas laissé de commentaire.Philip S.
Le client n'a pas laissé de commentaire.SHELBY NICOLE H.
Short Asian girl was great. Very helpful.MICHAEL M.
Very nice manager and staff.Anthony A.
Le client n'a pas laissé de commentaire.HENRY F.
Le client n'a pas laissé de commentaire.Persiffianey S. | Premières impressions
Le client n'a pas laissé de commentaire.CASIANO C.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.WILLIAM B.
Everything was greatRONALD R.
Le client n'a pas laissé de commentaire.Cecilia G.
Everything was good. Might need some shocks on the truck. It bounced around a lot like it needs shocks. Other than that it was okay!BENNIE W.
Two things: 1) I went in a few days before to confirm the reservation. The guy said it would "be ready and gassed up when you arrive". It wasn't. 2) Final invoice. This happened last time too. I turned in the truck and was told I would have a final receipt that day. Turns out I had to call back days later to have it emailed to me.COLLIN J.
Le client n'a pas laissé de commentaire.Kenneth D.
The girl with long braids was awesome Great attitude knew what she was doingRICHARD W.
Le client n'a pas laissé de commentaire.Payton P.
Le client n'a pas laissé de commentaire.Carolyn J. | Expérience générale
Please offer solutions when I am unable to rent a particular type of vehicle, All I was told was what equipment I could not rent due to not have a major credit card, only debit, I was not offered alternatives, I had to keep asking the counter representative questions in order to find out what equipment I could rent without a credit card, would have been good customer service if solution had been offered to me initially,GILBERTO JAVIER M.
Le client n'a pas laissé de commentaire.AMY G.
I've used U-Haul several times throughout my life and this by far was the easiest drop off I have ever experienced. If this is how it's going to be moving forward, I will definitely continue to use the U-Haul servicesLASANDRA W.
Le client n'a pas laissé de commentaire.ken B.
I once paid my bill over the phone using my debit card and shortly afterwards had all kinds of charges that was not mines. I felt like the guy I gave my information to over the phone at the 290 facility stole my information. I couldn't prove it, but just FYI. He no longer works there.CHANDRA W. | Expérience générale
Staff ALWAYS HELPFUL AND COURTEOUS!! MANAGER JEFF DEFINITELY LNOWS HOW TO HANDLE CUSTOMER SERVICE !! Thank you u haul !!JESSICA M. | Expérience générale
I liked the location but worker who rented uhaul out to me did not take the correct email and I never got a receipt . He was checking me out and another customer at same time so it took an extra long time when I took the time to let another customer in front of me so I can translateSARAI G.
Le client n'a pas laissé de commentaire.Debra F.
I appreciate the speedy check in, but the truck was really dirty inside the back. A lot of white chalky substance. The mileage was off and fuel gauge was wrong. Because I needed it in short notice, I was glad it was available. Word of advice: please have trucks thoroughly inspected inside and out before renting to next person. MerciChareisa J.
Fantastic jobTORY E.
The suspension on the rental seemed worn out. A lot of vibration and wobbly like and rumble like noise.DANIEL H.
Le client n'a pas laissé de commentaire.RICARDO C.
The price per mile was higher than the average truck rental mileage cost in the local market. Unable to rent a pickup truck because I use debit instead of credit.Hans A.
Le client n'a pas laissé de commentaire.Han L.
Le client n'a pas laissé de commentaire.JEFFREY L.
Le client n'a pas laissé de commentaire.NOE R.
The employees was very respectful and usefulJANICE T.
Le client n'a pas laissé de commentaire.WILLIAM C.
Le client n'a pas laissé de commentaire.EULALIO R.
Le client n'a pas laissé de commentaire.JOSE L.
Le client n'a pas laissé de commentaire.SAM N.
Very Friendly Helpful StaffNICOLE B.
You all did good job both times I got a truck from there. Merci.EARNEST CHARLES M.
Le client n'a pas laissé de commentaire.Gerardo F.
Le client n'a pas laissé de commentaire.Krystal W.
My experience was wonderful...Christina L.
The moving van was in great shape. The vehicles supplied by U-Haul are excellent in design and utility. The moving van allowed the move to take place conveniently and with no challenges. Excellent service.Thomas A.
Best duo employees on this date.3/19/21. Very very helpful both of them..GASTON R.
Le client n'a pas laissé de commentaire.JAMES S.
The store need to train the employees more professionally. Returned the truck and after that I saw my bank account was charged ridiculously. Talked to the employees and explained everything when the explanation suppose to be explain when the first time we rent the Truck and not after you rent the truck. Ridiculous.BENY F.
will be back when I need itTHACH P.
Le client n'a pas laissé de commentaire.YESENIA B.
Le client n'a pas laissé de commentaire.SANJIN S.
Staff was very friendly.JUSTIN Z.
Conclude the rental paper work faster.Cirillo M.
I did order online motorcycle trailer by accident I choose the dropping location same as the place i take it from which is far away i did ask them if they can fix that he told No" you have to come back the same location". Not even give me any suggestions. Hope you guys fix this problemMaher M.
Best customer service and cleanlinessRaymond T.
Make pickup trucks available at all locations, so that we don't have to travel so far.david C.
Le client n'a pas laissé de commentaire.Kenneth D.
none everything was greatDiego F.
Le client n'a pas laissé de commentaire.Roy W.
When I returned the equipment, the attendant said they would email a receipt. I never received a receipt. Very disappointing.PAUL H.
Le client n'a pas laissé de commentaire.Adrian A. | Premières impressions
Thank you for all the help!Nick M. | Expérience générale
Excellent serviceJorawar S.
Excellent customer service. Very helpful and patient â˜ºJOSE Q.
Le client n'a pas laissé de commentaire.DEBRA SUZANNE M.
Mr. Jeff is AWESOME! I'd recommend this location to any and everybodyTomeka S. | Expérience générale
Staff was awesomeJimmy J. | Premières impressions
Very nice peopleKAREN S. | Premières impressions
Le client n'a pas laissé de commentaire.DEBRA DENISE G.
Jeff, Cassandra and the whole staff are pretty terrific. I would refer anyone to this location. Very pleased . I'm still a customerSandra B. | Expérience générale
Le client n'a pas laissé de commentaire.Derrilyn D. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew N.
Le client n'a pas laissé de commentaire.Scott B.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.leonildo d. | Expérience générale
For what it is... it's too expensive and yet dirty inside those storages... public storage has same type of storage... cleaner and way better prices. U-Haul owner is an idiot!JERRY M. | Expérience générale
Le client n'a pas laissé de commentaire.Rhonde F. | Expérience générale
The staff should be able to give an accurate amount of unit per amount of furniture, boxes and bins. I had two pieces of furniture that I couldn't include them in the move that was mentioned at the time of reservation.Ava M.
Le client n'a pas laissé de commentaire.Olvin Albino M. | Premières impressions
Le client n'a pas laissé de commentaire.Olvin M.
Le client n'a pas laissé de commentaire.OLVIN M.
Le client n'a pas laissé de commentaire.KEVIN RICHARD F.
Le client n'a pas laissé de commentaire.JOHN H.
The man who helped me loading and returning was great.KENDALL V.
Le client n'a pas laissé de commentaire.MARTIN M.
The fact that the truck I had was infested with cockroaches and when it was brushed off by employees when told tells me either they were already aware or just didn't care. Not only is that disgusting but having a roach almost touch me while driving nearly caused me to wreck. Pretty disappointed on how uhaul handled this situation.Amanda O.
I love this place. The owner is always amazing & so is his staff. Good job guys! May you continue to be a blessing to the people your in contact with.Veronica D. | Expérience générale
Jeff did a great job accommodating my needs.Cheyenne E. | Premières impressions
Awesome service, fast check out, after hours check in very convenient.Ruben E.
One of the tires had super low tire pressure and had to be inflated offsite. Trailer jack had issues. Would not fully retract and would not lift the trailer without major effort.Robert V.
The people who serve at that location are very kind I hope it continues like this, thank you very much.Jose J.
Person who check me in was not very pleasant. Not sure if she was having a bad day or what. There appeared to be marijuana pieces in the floor of the truck when I got in.Jarrett P.
Le client n'a pas laissé de commentaire.MONICA T.
Le client n'a pas laissé de commentaire.Roberta Y.
All of the personnel I encountered at this location were exceptional and courteous. Would recommend this location without a doubt.JAMES LAWRENCE F.
Was very pleased 😀Jimmy S. | Expérience générale
Nice niceMECK S. | Expérience générale
Christi was excellentJanice M.
Good service! ðŸ‘Rosalba C.
Nothing. Jeff provided superb serviceDebra G.
I would never use nobody else but uhaul been using this company for years.Remonda G. | Expérience générale
Le client n'a pas laissé de commentaire.DANIEL S.
There is truly an “ANGEL” that works there...his name is Jeff...the world need more Jeff’s in it!💜takeisha m. | Expérience générale
Very simple, quick, and easy. I was a bit taken aback by the "critter trap" inside the storage closet, when I moved in and stopped in the store to ask about it. Verified that all units have one but wondering how you'd remove it, if necessary as it's at the back and my stuff is in front of it. 樂 Guess we'll cross that bridge when and if we come to it. Thanks for a simple process and move in. Kimberly R. | Online Move In
I will always use this UHaul I will not go any where elseKatherine M. | Expérience générale
Very good place and peopleTravionna J. | Premières impressions
The team made my storage experience so simple and easy for me. I recommend this facility anytime for all your moving requirements. Thanks again Team at 290 and Fairbanks.Ben C. | Expérience générale
I appreciate your professionalism.Marcos H. | Expérience générale
Le client n'a pas laissé de commentaire.CLARENCE J. | Premières impressions
I made a reservation at another location that was not available on my move-in day. This location stayed open late to accommodate my additional items and have me one month free.STEPHANIE M. | Expérience générale
Thanks JeffRICKEY DEAN S. | Premières impressions
Never a big problem. Staff was great and friendlyMILTON D. | Expérience générale
290 is one of the best Uhaul locations Friendly Courteous Well stocked Customer Service 100 % everytimeVERONICA D. | Expérience générale
Mr. Jeffrey has impeccable customer service & hard worker a GREAT reflection of his leadership in his TEAM which shines BRIGHT! A perfect example of leading by example. Store is always clean & stocked. I am actually in customer service & am thinking of applying for a PT position at his location. Jessica was very knowledgeable of her tasks & answered all my questions. Good Job guys keep up the great work! Veronica DanielsVERONICA D. | Premières impressions
Had Jeff simply called my wife back like he said he would, he wouldn’t have lost me as a customer.Cassandra S. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID B. | Expérience générale
Le client n'a pas laissé de commentaire.Roanld O. | Expérience générale
Le client n'a pas laissé de commentaire.Jazmin C. | Expérience générale
It was a young lady that got an attitude with me because I did not know the procedures of setting up an account. I did not know that you needed three contact phone numbers. Had I been told that beforehand the process would not have been as complicated. Then when I opened up the storage unit there were pest traps all over the floor. I went downstairs to ask the about them and they told me to just leave them in there. Which made no sense to me because the floor was almost completely covered with the sticky traps. So my experience was not the best. The owner was friendly and helpful.Charles D. | Premières impressions
From Day 1 I had issues getting in/out my storage! The lock was damaged and I had to have assistance from a member in the office every visit. We had to beat the lock open/closed to secure it! I made several complaints, nothing was done but I was billed every month on time for a broken storage. I couldnt enter the storage outside of operating hours because it required assistance.Jermecia H. | Expérience générale
Le client n'a pas laissé de commentaire.Roanld O. | Premières impressions
Thank you so much! I referred my neighbor who actually rented a unit the same day I emptied mine!Rana c. | Expérience générale
U-Haul at HW290 & Fairbanks is very convenient, clean and well laid out. I have used the facility 3 or 4 times over the last 10 to 15 years. I have never had a problem.PAUL W. | Expérience générale
Le client n'a pas laissé de commentaire.david g. | Expérience générale
U-haul has always been great.Nicole B. | Expérience générale
Le client n'a pas laissé de commentaire.DANNA F. | Expérience générale
Le client n'a pas laissé de commentaire.Stiles S. | Expérience générale
Le client n'a pas laissé de commentaire.Albert S. | Expérience générale
All the employees were nice and helpfulclarice w. | Expérience générale
They very helpfulJoyce B. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley G. | Premières impressions
EVERYTHING WAS great except! @ closing some important information was left out , but was later fixed. Asap ... Nice workers ... Clean environment... would USED in. The future ....angela w. | Expérience générale
The only problem I ever had with them was that sometimes they were unable to take cash payments because they didn't have a key to the register until the manager or somebody came. Very inconvenient.Tiffany S. | Expérience générale
I'm really satisfied with the staff and unit on this store. Very clean and the price is very convenient tanks for all your services .maida f. | Expérience générale
Herb was very friendly and gave great, accurate information about the storage spaces.Paul H. | Premières impressions
The representative that assisted me was awesome. He made this unexpected storage need easy. Thank you so much for helping!Tiffany W. | Premières impressions
All the staff were efficient and they provided prompt assistance whenever necessary. I would definitely recommend using the facilities at this location.Jaswin J. | Expérience générale
Thanks for the service.leonildo i. | Expérience générale
Herb was awesome ! Such great helpamy c. | Expérience générale
The manager is very professional and the staff I haven't had any issues, this location needs security at night.clarice w. | Premières impressions
Customer service was one of the greatest ever!Eulogio G. | Expérience générale
The unit was everything I asked for and I never had any issues. Good job U-Haul.CHRISTOPHER M. | Expérience générale
No problems with staff or facility. Liked the loading dock.Ralph F. | Expérience générale
Nice facilitybenny g. | Expérience générale
Jeff Kern made the experience very swift and obtainable.Kassie B. | Premières impressions
Very well took care ofRosalind S. | Premières impressions
I have always used this location..... and always will be back.... great and clean location staff always greatChapa A. | Expérience générale
I will always go there because of the great customer service and making sure you are taking care of.Andra M. | Premières impressions
The front desk was very polite in assisting me and my family with a truck and storage right before closing time.Torhaile B. | Premières impressions
Everything went smooth and I received a blessing in the midst.takeisha m. | Premières impressions
Any issues were always quickly addressed.ZANA C. | Expérience générale
Awesome customer service. Facilities are kept well clean, and property is vigorously protected.KATHLINE W. | Expérience générale
I was promised 50 extra miles, no charge because they did not have the large truck I needed. I did not receive them.Marsha G. | Expérience générale
ExcellentJAMAIL B. | Expérience générale
YeahELIZABETH G. | Expérience générale
The people bat this U-Haul are always courteous and helpful.Mellssa M. | Premières impressions
Christine was greatamber g. | Expérience générale
The man who dropped them off and picked them up was wonderful. One unit looked as if it was broken into previously. Everything delivered as promised.Sandra M. | Expérience générale
The staff was great - friendly, and accommodating.Yoda W. | Expérience générale
Lost furniture because door was broken and I couldn't get in to remove my furniture and it was auctioned off and I can't get any return calls from upper managementMelissa G. | Expérience générale
That was a fantastic experience thank you!Alicia L. | Expérience générale
Great servicelashonda s. | Réservation
Michael Flores was the employee that helped me when we were ready to turn in the storage rental and his customer service was excellent. Friendly professional and knowledgeableElijah D. | Expérience générale
Shelley was simply amazing to work with. Responsive to all communication and professional. Not facility related but the 24 mandatory blankets is oppressive.kelly s. | Expérience générale
My boxes were deliver and picked up in a timely manner. No problems.James A K. | Expérience générale
we like your facility, we have use you before.ROBERT Q. | Réservation
Very unorganized.. no one on the same page.. 2 many employeesMARIAN J. | Expérience générale
Good jobMustafa A. | Expérience générale
I have nothing good to say about the service received from your manager at the time of my rental. I hope you work on her ability to provide accurate information to your customers.Karl B. | Expérience générale
The store did not have my Ubox/truck ready (requested it 2 days before) . I waited for 2 and a half hours for them to correct this mistake and I missed valuable moving time. Will not return to uhaulPreston S. | Expérience générale
Tish was very busy and training a new employee but she was able to provide great service and took the time to explain everything to me.michael m. | Réservation
Staff was professional friendly and helpful. Couldn't ask for better. Great experienceBobby B. | Expérience générale
Good option and well organized storage facility.Luis C. | Expérience générale
Never was at the facility so I can't comment on the physical place. I had my Uhaul box shipped from FL to Houston and then delivered to my home and unloaded on scheduled.Judy L B. | Expérience générale
Great location and staff very courteous, friendly and helpful.JANETTE T. | Expérience générale
Shelley that dropped off and picked up my ubox was easy to work with, always friendly and very polite. What a hard worker!tina i. | Expérience générale
I tried on several occasions to get in touch with the manager or the service crew to take the extra hinges that they put on, off my box. I never received help or even a returned phone call!Courtney C. | Expérience générale
Please call or email for details.RODNEY R. | Expérience générale
S.O.Sheryl N. | Expérience générale
I really like the location , the employees were very courteous.Maxceine D. | Expérience générale
Truck rental was excellent. The storage experience was below average. I was quoted 64,10 $ for my storage from reservation. When arrived, I was informed that the actual rental was 129,00 $. Unacceptablebarbara n. | Réservation
The owner Rene was very helpful, he even stayed past his shift to help me get my last Ubox out of storageMutahammis K. | Expérience générale
ExcellentAdrian S. | Expérience générale
Very Nice anda respectful persons .monica s. | Expérience générale
Never had any issues the 3 years I stored my things there - it was a great experience. Thank you!!LAURA R. | Expérience générale
Elevator out. I could never get call back after several attempts and messages leftAshley G. | Expérience générale
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