Customer Reviews for U-Haul Moving & Storage at 47th Ave & Stockton Blvd

2 874 évaluations

6425 Stockton Bl   Sacramento, CA 95823
(Near 47th)

(916) 424-9715

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(916) 424-9715

6425 Stockton Bl
Sacramento, CA 95823
(Near 47th)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor S. 
Évaluation :
5

Nothing everything was done and handled professionally!

tasha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

philanders O. 
Évaluation :
4

The woman that rented the truck on the morning pick up was helpful. The Moving Help service was not good. I never received a 6 digit code to provide. I ended up having to pay in full cash after the move. I need the intitial $560 charged to my card refunded.

Brian M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyana G. 
Évaluation :
5

Britteny (not spelled correctly)provides the best service!

Steve C. 
Évaluation :
1

I reserved a 20' truck well in advance for a move. The day before the move, I was told all they have is a 15' foot truck. That meant double the gas because of two trips instead of one. When I picked up the truck, five pads were in the truck instead of 24. The tire had a screw in it, so I was then given another truck. The new truck didn't have a lock on it like the first one did. After returning the truck, the return process on the website didn't work. I was then assured that the phone number would work if the app didn't. The number went straight to voicemail. The next day I was charged an obscene amount of money for mileage. Again…it's not my fault I was given the wrong truck. UHAUL should be called UFAIL…Never again…I should be refunded my money fully!

SCOTT H. 
Évaluation :
5

Very informative and helpful

Sheree W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

reynaldo H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie L. 
Évaluation :
2

The truck smelled of weed and urine. It was not cleaned properly and they tried to charge us a cleaning fee for the smell. It always had an engine issue so we didn't get to use it the full day as needed and had to wait around for a technician to come look at it.

Erick S. 
Évaluation :
1

I returned my rented dolly and the employee looked busy and made me feel like I was bothering her. I asked twice for a receipt showing I returned the dolly. She told me twice she sent the receipt. I have yet to receive a receipt showing the dolly was returned. She did not even ask my name or phone or email. Terrible service.

Michael P. 
Évaluation :
3

Release preauthorized hold when you charge the card for the amount that is due

Derek G. 
Évaluation :
5

Everything went well. Thank you!

Robin G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia D. 
Évaluation :
5

Nice friendly employees

Monica C. 
Évaluation :
5

I do not like that the representative has to contact my emergency contact information in order for me to rent a trailer. I find this very invasive

Abraham G. 
Évaluation :
5

The staff were very friendly and helpful.

Sean S. 
Évaluation :
5

The staff were very helpful and friendly.

Sean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

The front desk lady on Sunday the 10th around 3pm she was very helpful and professional!! She is definitely a good seller!

ESTELA L. 
Évaluation :
2

I rented a pickup truck for 2 days, April 8-10. I returned the truck on the 9th at 6pm, but I never received an email stating my final charges. Instead I get a call on Monday, April 11th asking why I didn't return the truck. I am not at all satisfied with this store because new management now requires you to call and verify your insurance covers this type of rental. As a result, I was forced to accept the $50 insurance because I didn't want to sit on hold for 20 minutes with my insurance company for verification. That information should have been requested at the time I reserved the truck. I also called the location on the 10th to ask for a receipt and still didn't get my final charges. I asked again for a receipt when the person called on Monday and still have not received one. I returned the truck a day early and I'm sure I didn't use the mileage that I estimated so at this point I want a full refund because this is ridiculous. I'll never use this location again no matter how convenient it is to my location/destination.

Marquita J. 
Évaluation :
3

Truck broke down and roadside assistance took 2 hours

John D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lue V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abraham G. 
Évaluation :
5

Will come back for business great people here thanks

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liem P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA A. 
Évaluation :
3

I rent at least 1 or twice a year from this facility. I have soon so for at least 4 years. My last experience was not so grate. There was a young man that was working hard to help the customers. His co worker got there late. She showed up what looked like she was halfway asleep. She was saying sorry I was late. Someone came to the door and said when you are ready I need to get propane. Instead of going thru the customers that are in line she helped the person before me and then went to help with the propane. I was there before that person. Then I was watching her just talk to the man. I went outside to ask her how much longer I would have to wait. I had to go to work. She said she was helping another customer. I told her I was there before he was. The customer apologized to me. He asked if she was alone. She said she was training the new employee. When she came in to help me she asked what kind of truck I came to get. I told her I had a reservation for a van. She gave me the key and just printed the receipt and gave it to me. Just a thought maybe a sign posted at the propane tank saying. To get propane please get in line inside the store. I understand when people are busy I patiently wait. I also notie this is the third time I rent and the gas is not the correct gas that is in the truck.

Cindy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse K. 
Évaluation :
5

I wanted to pick up my rental at 7AM, this site met my needs AND there were friendly and helpful staff available at that hour to answer questions and assist if needed. Thanks

Nancy B. 
Évaluation :
5

Just stay DOING....WHAT YOU'RE DOIN!!

Larry R. 
Évaluation :
1

absolutely terrible customer service with very rude & disrespectful representatives.

Angela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent W. 
Évaluation :
5

Josh took great care of me and my pickup experience was smooth, quick and in just a few minutes, I was off an running. Drop was equally easy and I probably wasn't there more than 5 minutes to drop and unhook the trailer, checkout and be on my way.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent W. 
Évaluation :
5

I don't feel that any improvements are needed. The employees at both pick up, and drop off were kind, courteous, and helpful. The office was clean and organized. I will never rent from any other location.

Nancy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dongi C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Damian V. 
Évaluation :
5

Great place always my location for U-Haul

Jamila M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gonzalo L. 
Évaluation :
5

Everything was great

MONICA C. 
Évaluation :
5

Helpful cheerful staff... I love this store! The manager, whoever that is, should be a regional trainer! :)

CHRISTOPHER W. 
Évaluation :
4

The service was good, just need more employees working.

ARORAH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN W. 
Évaluation :
5

Excellent customer service from staff checking in/ out

COLLIN P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shaunte H. 
Évaluation :
5

Excellent service à la clientèle

joseph H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KYLER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaiah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL D. 
Évaluation :
2

The girl at the counter was rude and very disrespectful. I inspected the truck before I left the facility and later on the ride a headlight went out. The drop off was a confusing mess because the information was not on the contract like stated by the phone rep. Second phone rep was a godsend and was able to help with a new drop off location although I was charged and additional fee for mileage I wasn't told about but that was later refunded.

URSZULKA C. 
Évaluation :
5

On returning the trailer Jay greeted me outside and also checked the lights before unhooking the trailer. Good job on whoever trained him

MELVIN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marilou R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOUA Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEORY V. 
Évaluation :
5

Every employee I came into contact with was very helpful and friendly I will now only rent from this location if and when needed. Merci!

ELISABETH J. 
Évaluation :
4

I am disappointed in U-Haul in general. All the information I entered for the reservation I had to enter again at the desk. WHY ?!! The required two phone numbers from me this time, never before and said it was always the police. Service rep was not pleasant. If I didn't need the trailer I would not use this service.

THOMAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE G. 
Évaluation :
1

They charged me over what I was quoted

ROSE M. 
Évaluation :
5

I like your service Nice and fast , thanks

Hang N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISHWAR B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMANTHA A. 
Évaluation :
3

Kudos to U-haul for having services in a disadvantaged neighborhood. On a bad note - I put too much gas/tried to do the right thing... there should however be some way for customers to avoid overdoing the refueling at the end - or a least a way to compensate or to be reimbursed.

NICOLENIA B. 
Évaluation :
5

Helpful, organized, friendly staff. This is my favorite UHaul store ever.

CHRISTOPHER W. 
Évaluation :
3

This location was way better than the Broadway location. After my reservation was cancelled at the 65th st location, a woman kicked me out of her location because I stated the process was unprofessional. Not directed towards her, because I literally just met her, but she took offense and would not allow any discussion, not even clarification. No words. She shut me down, kicked me out, and threatened me with notations on my account to prevent me from renting from other locations I assumed, since why threaten someone. It was my first time renting, and there was no heated exchange, just escalation by her, and refusal to gain information, just irrational behavior and malicious threats. I usually cuss in general, but I was more confused by her behavior, perhaps lacking the tools to communicate properly. Regardless, avoid the Broadway location, for they truly are unprofessional. Anyways, situation was fixed, although I had to pay more in mileage and lost time due to rush hour traffic, which is the point of renting in locations away from certain times. I know I'm expecting too much during a pandemic, but courtesy should always be a frontrunner in any interactions.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUNNY L. 
Évaluation :
5

Accuracy in checking fuel level

RATUSALESI S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALAN Q. 
Évaluation :
5

Do week day's specials

STEVE T. 
Évaluation :
1

Staff was accusatory and rude. There was a small piece of the sidewall of a tire missing that we stated we saw at pick up. We caused no damage to the truck personally. They said that we were wrong because they always check the tires before renting out. I feel like this was missed seeing as the truck was dirty when we picked it up as well. We now have to pay almost $500 because of someone else's negligence and the disbelief from the staff at the location. I paid for the normal level of insurance which apparent doesn't cover much of anything if at all. I will not be using U-haul again

christopher L. 
Évaluation :
5

Excellent service à la clientèle   

PHENG V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
5

She was very nice and professional

KAMAL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Inoke W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenden S. 
Évaluation :
5

This visit was quick, easy and overall trouble free. Thanks to previous visits I was prepared and the rental process went very smoothly.

KEVIN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADRIANNE N. 
Évaluation :
1

I made a reservation for a pick-up truck and no truck was available. I was given a van that didn't fit my needs, but managed. My son who helped me has Glaucoma and smokes Marijuana for his condition. He did not smoke at anytime in the rental. On return of the rental, your Representative on inspection smelled Marijuana and said that she was going to charge me a $25 cleaning fee that I didn't think was necessary. She also accused me of transporting Marijuana. I did not appreciate her making accusations. I did not agree with the $25 cleaning fee since there should be some kind of Covid Disinfectant Procedures in place that would have eliminated the odor before and after vehicle rental. Your Rep. could use a little more Customer Service Training. I have a Storage Unit with U-Haul and have rented vehicles from U-Haul and have never been treated in a disrespected manner. I will never rent anything again from the Stockton Blvd / Florin Rd. location again.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamaal P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sallie T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jurnee P. 
Évaluation :
5

The staff was helpful, and very professional. They got my truck for me quickly and were very clear in describing how to operate the truck and what time I could return it or drop off the key if after hours. I really appreciated their help.

CLINT H. 
Évaluation :
5

The staff was quick and polite. Helped me solve a small issue. Great team!

LINO Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEEPANSHU K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABRAHAM G. 
Évaluation :
5

Our truck had almost empty gas tank and a tire was low on air..

Irene N. 
Évaluation :
2

I did everything online and both was ready when I got there. I want my 50 dollar promise that the unit would be ready when promised with a online reservation.

LUCY H. 
Évaluation :
5

Customer service at this location is awesome. There are some experience and training issues, just as there are in any organization. I attempted to make a reservation for an auto trailer, but the webpage was not easy to use. Our travel dates did not mature until a day ago, but I did buy some stuff to make the lights on the trailer work. When the box came there was 3 times as much as I had put on the final order. I tried to zero some of the items out, but the webpage would not let me. I brought the box back to the store. The manager figured it out after much puzzling over it. We finally decided to ship the car rather than tow it, so we returned all of the stuff that the webpage automatically added to the order.

Cheryl S. 
Évaluation :
3

Didn't like the self check in app. I had trouble checking in and checking out. I won't be using that again. Staff was very helpful and friendly, though short staffed

SHERRI H. 
Évaluation :
5

Betty is an amazing employee! She's the reason we will come back here

ELISE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda G. 
Évaluation :
5

Aucun

NAI S. 
Évaluation :
5

I cannot say enough good things about Betty and the Staff at the 47th and Stockton Location. EVERY SINGLE ONE OF THEM is remarkable. They are friendly, helpful, accommodating, professional. When I moved my parents from LA, Betty had the largest storage unit with the best prices, I was happy to rent from her. I have had my unit for two years and every interaction with the Staff strengthens my opinion of them. I would drive from across town to purchase items from them. Sadly they don't have a car dolly or I would cancel my reservation with the Citrus Heights location and rent it from 47th. You will NEVER be sorry for choosing to rent or purchase from Betty Hay and her staff at 47th and Stockton.

Jordan M.  |  Expérience générale 
Évaluation :
2

Not really a pleasant experience. Miscommunication between representatives leading us to return u haul before time but charged fully and reason given to us was they had to rent u haul to other customer.

KUNAL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M. 
Évaluation :
5

This place is awesome and the staff is always friendly

Chris W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Der C.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Henry A.  |  Expérience générale 
Évaluation :
4

I didn't have the money to pay the $350 plus $90 on 4/1/21 . But my storage is now gone sold at auction I'm told storage 1022

William B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dulisha F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorraine W.  |  Premières impressions 
Évaluation :
5

Your staff were very helpful. uhaul storage and van rental being combined made my day much more efficient. I didn't know about uhaul storage before my van rental last month but remembered seeing it as an add-on.

Matt Z.  |  Premières impressions 
Évaluation :
5

A SOLID FIVE STARS across the board! This Uhaul center and storage facility is the best I have ever used. Customer service was there for me every step of the way. Wether is was setting up my account from out of state, to sending my movers to empty my unit, Betty and her staff were there to help and reassure me through the process. I couldn't be more pleased.

Elizabeth S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christa H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mayra g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven W.  |  Expérience générale 
Évaluation :
5

I want to first say that having a storage here for 1 year time now has been great. I've had nothing but a great experience. From the staff to the hours to the convenience of the location. Here is what I would like to see improved. The sign in method (card swipe) does not turn off the alarm system if the alarm goes off. I would want a better system that allows a card swipe to turn off the alarm when staff is not around to turn it off. Other than that the experience I've had at Uhaul whether that is the transportation aspect or the storage unit has been nothing short than a quality experience. 5 stars in my book!

Eric A.  |  Expérience générale 
Évaluation :
5

Very nice place to leave your things in would definitely Us them again if needed 💯

carolyn h.  |  Expérience générale 
Évaluation :
3

I ONLY NEEDE THE UNIT FOR 2 DAYS PAST THE FIRST MONTH AND UHAUL'S UNWILLINGNESS TO PRORATECOST ME ANOTHER $169 YET THE PERSON AT THE COUNTER WANRED ME TO SAY I WAS MOVED OUT SO THEY COULD RE-RENT IT

delroi h.  |  Expérience générale 
Évaluation :
5

Betty (manager) went above and beyond to help iron out a very confusing situation. She was incredibly helpful and understanding.

Jordan M.  |  Premières impressions 
Évaluation :
3

I was 2 minutes late after 8 PM. Too bad for me. They wouldn't let me pick up my storage key. Had to pay for an extra day on the uhaul truck.

Jack H.  |  Expérience générale 
Évaluation :
4

Monique was very welcoming and accommodating. She example the drop off process and set up a storage unit fitti g my needs. It was a pleasant experience.

Gabriel D.  |  Premières impressions 
Évaluation :
5

Was great!

Viacheslav L.  |  Expérience générale 
Évaluation :
5

Clean and organized showroom. Helpful, courteous, informative staff!

kevin m.  |  Expérience générale 
Évaluation :
4

Helpful staff. The gravel doesn’t work though —- the place is very dusty.

BARBARA R.  |  Expérience générale 
Évaluation :
5

Mathew was very engaging, informative, thorough with processing me as I ended my journey. He made my equipment drop off and storage transition effortlessly.

kevin m.  |  Premières impressions 
Évaluation :
5

Monique is very personable and knowledgeable about her job. She takes the time to explain things well and I had a pleasant experience checking in.

Kayla G.  |  Premières impressions 
Évaluation :
5

Just a small delay when I arrived, otherwise the staff was very helpful and courteous.

Paul A.  |  Premières impressions 
Évaluation :
5

Staff was very helpful. Card actuated security system worked very well.

WALTER M.  |  Expérience générale 
Évaluation :
1

Pinches ratas amargadas

Mario M.  |  Expérience générale 
Évaluation :
5

Staff was very helpful. They allowed us to drop off our auto transport and showed us the alarm procedures.

WALTER M.  |  Premières impressions 
Évaluation :
2

Other then a women named Betty, I found this location to be the most uninformative and seemingly disconnected from the rest of the company then I've dealt with being a long time renter from Uhaul.

arthur t.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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