Customer Reviews for U-Haul Moving & Storage at 51st & Glendale

4101 évaluations

5024 W Glendale Ave   Glendale, AZ 85301
(@ 51st Av)

(623) 937-3778

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(623) 937-3778

5024 W Glendale Ave
Glendale, AZ 85301
(@ 51st Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Elois T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Latrice S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
4

The person who I returned my equipment to that day was super rude and acted like as if I was bothering her for bringing the vehicle back as there was no line, was not busy and she just returned from parking another truck. I had overfilled my tank and I was not made aware of the exact calculation needed to return EXACTLY as I found it when i picked up the vehicle, I thought I would have been reimbursed the difference since I have no idea to know how many miles to the gallon the vehicle gets and did not want to be charged additional fees. Losing the extra 15 or so bucks wasn't as big of a deal as was the sub par customer service. I usually don't complain about bad service as we all have bad days but man, that really rubbed me the wrong way as I thought I had taken additional care and tried to make their job easier for the return agent by neatly putting everything away and was friendly and courteous and personally felt as if I was a bother and left me wonder if next time I should just, let you charge me for the gas and just throw all the items I rented back into the truck and toss the person the keys to them as it really didn't matter either way.

TIMOTHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER A. 
Évaluation :
2

My rental was for truck and trailer and I arrived expecting to verify drivers license and credit card. It took almost 40 minutes to receive the items I rented. The trailer was not hooked up to the truck. None of the information I did through the text was in the computer. The trailer was not the one that I reserved. The truck interior was dirty and sticky.

DOUGLAS S. 
Évaluation :
5

They did a good job. The truck was dirty when I got it.

THOMAS O. 
Évaluation :
5

great customer service!

EDWARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIONNE H. 
Évaluation :
4

Make sure the automatic transmission is shifting properly. The truck I rented has transmission issues.

Darlene B. 
Évaluation :
3

The one lady working the counter rude and had an attitude not friendly at all

VINCENT P. 
Évaluation :
1

This location rented me a 26 ft moving truck that was not cleaned prior to pickup. Windows were dirty, truck was covered with dead bugs and numerous areas of damage were not documented, requiring me to spend unnecessary time documenting it. Upon arrival at my home I discovered it had an engine fluid leak that damaged my driveway. It appears they may have known about this leak because I discovered a receipt for power steering stop leak that was dated 15 minutes before my scheduled pick up time.

JOHN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANA R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amarion S. 
Évaluation :
3

I Definitely a different experience dropping off than I had during pick up. Staff wasn't as friendly. But nonetheless, it was smooth and quick.

BRIANNA R. 
Évaluation :
3

The gentleman that hooked me up on departure offed no instructions. Seemed annoyed when I asked questions. Also, upon return I was late for my 1:00pm checkin, but thought I could make it before the 5:00pm closing, unfortunately an accident on I-17 made that impossible. I brought the motorcycle trailer in the next day at 7:00am when it opened. Was checked in by a guy with a hand held device. Said I was good to go! I find out the next day by my bank statement I was charged an additional fee over 26 on a 14,95 per day piece of equipment. Would have been nice if the employee had mentioned that.

GARY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glen C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JESUS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MASON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYNDA SMITH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PETER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMANDO G.  |  Premières impressions 
Évaluation :
5

N/a

SANDRA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
3

Even though I checked in online, I thought the continued in-person process at the store was lengthy. Plus the person checking me in allowed frequent interruptions. I was told to pull forward, so I parked in shade waiting for assistance, then someone approached asking me...basically why I was parked there. I scheduled to drop off at Victorian Gardens in Milton-Freewater, Oregon, and when I called to advise I was ready to return the equipment, there was a recorded message stating that they were out of town until the 20th. So I got a hotel room for 175 $and called back on the 20th and received the same recorded message. I left a message stating who I was and that I wanted to drop off the equipment, then I received a text saying they weren't available, but I could drop off the trailer as long as there were 2 people because the trailer was heavy. I texted back I was alone and their message said they'd be back that day. They texted back to say they would not return until that afternoon. I needed to get back on the road as I still had another day of driving so I asked if there was anywhere else I could take the trailer. They said I could try "College Town," but I needed to go to a location that was open. I had no idea where College Town was and if they were open. What a nightmare. As I was driving I saw the location where I ended up dropping off the trailer.

Julie R. 
Évaluation :
3

Vehicle showed to be needing servicing at the end of my run the vehicle started to run rough pulling to the left when gas was pressed. Also fuel was placed in vehicle but I was billed an additional 14 $claiming not enough was put in I don't feel that it was required

DEBRA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNAMARIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW B. 
Évaluation :
3

The women working were Js fucking rude bro like I walked in and they acted like I interrupted there conversation

TAVIAN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONICA M. 
Évaluation :
2

I applied online at 9 pm at night and didn't realize they were closed, ok no worries. When I was ready to move in (during business hours 2 days later), I learned that I was given a refund because they had double booked the unit. The refund wouldn't show for a few business days so they wanted me to pay again. I can't afford that. I didn't receive a call or text and unfortunately I showed up ready to move into no unit.

tania g.  |  Online Move In 
Évaluation :
4

We originally made a reservation for pickup at the Vaoer Vault location on 105th and Indian School. I place my card on hold over rthe phone a week before the day I needed the trick. I was told they would charge my card after I dropped off the vehicle. I set up an online account, took pictures of photo ID. And was unable to get the combination to the keys at the pick up location. We had to go to 51st Ave and Glendale. It was open. Not very computer friendly. DO NOT RECOMMEND..

SHANNON S. 
Évaluation :
5

Nothing based on my last experience.

Sonja W. 
Évaluation :
1

The poor rating is based solely on the lack of customer service provided by the young lady who was working this past Saturday evening. I did not get her name. Snotty attitude and rude. On the other hand I would like to give kudos to Enrique and Athena.

John N. 
Évaluation :
5

General manager Enrique Gabaldon was very knowledgeable and accommodating, he provided great service!!

Mark M. 
Évaluation :
5

Great customer service super nice. The manager was so helpful ans nice it made it a pleasant experience

LELIS P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jovannie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector S. 
Évaluation :
1

Worst customer service I've ever seen in my life. Employees were extremely misinformed and didn't know how to do their job at all. Computers were down both times I went in. I sat for a half an hour both times. When I return the truck the person who took it from me was so rude I couldn't believe it. He shouldn't even be working in customer service. The truck was dirty when I picked it up. There was no lock on it. I want to purchase some extra items but they said their computer wasn't working. I finally got up and walked out when I return the truck and told them to just email me

Melinda R. 
Évaluation :
1

The staff used foul language including the manager. They talked bad about the company any the companies policies. And because they were unable to get the system to work I was charged twice for my rental and we had no money to cover food and gas for ourselves.

ANN B. 
Évaluation :
5

Very helpful they made it easy for me

MARY A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AUGUSTINA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN G. 
Évaluation :
3

Van was damaged. Many scratches, which were unmarked. Passenger side door was dented, screeched when pulled open, which made it difficult to open. I was concerned, as this too was unmarked and would be costly to fix. All the damages were a great worry to me. Also, there was a lot of movement in the steering wheel, which made it difficult to steer. This was truck was an older truck, previously, I have only been provided with newer trucks. Driving the truck was worrying and I thought of returning it but needed to get things taken care of. It did end up taking us longer, in part, due to the poor quality of the truck.

MARIAN O. 
Évaluation :
5

Great helpful staff.

ROBERT W. 
Évaluation :
4

Great customer service!

BURTON F. 
Évaluation :
5

The person who helped me was very knowledgeable and polite!!! Thank you for having an amazing work team...

DIANA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KALEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
3

Online check in wasn't smooth. The first truck I was assigned was parked in by another truck. Then I was switched to another truck that was also parked in. I ended up having to go into the store and wait in line anyway which is what I thought I would be avoiding by doing the online check in.

Matthew B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamika G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay G. 
Évaluation :
1

Hire new staff that know what customer service is. Also, this location does not operate ethically, given their procedures and ability to charge consumer credit cards for fees that weren't validated at the time of return of vehicle. The employe simply stated "You can leave and I will email you the receipt." No inspection of the vehicle being returned , no explanation of additional charge, as well as the original website quote not being honored. Overall, a horrible experience.

Pepe R. 
Évaluation :
5

I don't have anything to add. It was a.smooth process

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

It was my first time renting and customer service was great from start to dropping off our truck, keep up the great customer service!! Well definitely be going back to this location!

IRLANDA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
3

Could put the location on the internet where you're supposed to drop the U-Haul off and the personnel can help you when they answer the phone to follow the location and tell you you have the deposit too

pauline M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIE H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LUIS M. 
Évaluation :
3

Uhaul was good we thought we were expeexperiencing brake trouble in mountains uhaul sent a repair man out to check brakes. He was the best. The only problem I experienced was that I had to go get uhaul an hour away and I thought I had all day to return it on the 18th of July but I didn't read fine print it had to be there by 9am so I was charged for an extra day.

Charles D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHAEL R. 
Évaluation :
2

I was not happy when returning trailer back. I have used this facility several times and looking forward in continuing. With the unfriendly gesture that I was received In a very uncomfortable mood I am planning on going to a different facility. I will rent again from this facility one more time. If this continues I will spread my comments to other places.

ARTURO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARLA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHUR W. 
Évaluation :
5

Preference in person help not watching videos.

Maria Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND B. 
Évaluation :
5

Customer service was awesome

Sumer S. 
Évaluation :
3

The personnel was very rude didn't seem like she wanted to work. However the u-haul was nice. I was happy I got a discount because New Mexico needed a u-haul.

LAURAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corneliu D. 
Évaluation :
1

This is the second time that I have picked up a truck in poor condition and dirty.

DARRELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARI K. 
Évaluation :
1

I was cheated out of 27 $. Or 28 $. By u-haul.

REX F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurizio B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHAWN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
1

Go over the price for usage and what I'm paying after.

MARIO V. 
Évaluation :
2

tax. Of the employees told us a bold face lie and then lied about that too.

Linda C.  |  Expérience générale 
Évaluation :
5

Employees were helpful answer questions I ask thanks

CARLOS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annqunette C. 
Évaluation :
2

Drop off was easy and the young man was very polite and fast. Pick up was very difficult and the two young lady's at front desk we're not very helpful. Prices were a bit much as well.

KAYLA F. 
Évaluation :
5

Very clean professional and loved this location!

STEVEN B. 
Évaluation :
1

Detailing staff out front was rude and very confrontational.

RODOLFO A. 
Évaluation :
1

I first made a reservation about a week in advance and I they moved the pick up place about 3 different times. I was originally supposed to pick it up as an online pick up at 8am before the place opened but since they changed the pick up location I had to wait outside until the store opened. Then they made the drop off place which was closed and gated so couldnt even get in the parking lot. Had to drop off at a different location. A reservation should lock in what and where you order instead changing places on me.

Jody A. 
Évaluation :
1

Everything, you took 15$ extra on my card and didn't return my money

LEE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances P. 
Évaluation :
5

No coments about

LORENZO V. 
Évaluation :
5

N/A Great service. Helpful and friendly associates!

ANDREW C. 
Évaluation :
1

I was charged , when I was told by the Uhual personal everything was Great ! Truck clean , gas was how I picked up . I want a refund back

HAYDEE A. 
Évaluation :
5

All staff, including Cody, were super nice and knowledgeable. I came in the afternoon before and reserved a truck and it was there when I arrived at 9am as planned. (Previously at another local uhaul, my truck was not there even though I reserved it in person.) I will recommend this location to others.

BRENDA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvia P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUILLERMO V. 
Évaluation :
5

New to the area and needed a convenient location to store excess property. This location is only a short drive from my apartment. Coty was extremely nice and will enjoy doing business with her . Thanks David

DAVID H.  |  Premières impressions 
Évaluation :
5

A lot of changes with the company but that is good. I felt comfortable with my personal belongings in storage at their facility. The Manager seemed caring.

Ky W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariah A.  |  Premières impressions 
Évaluation :
4

Staff was friendly just the hours was ok to have access.

jennifer s.  |  Premières impressions 
Évaluation :
3

More expensive than other places

DOUGLAS M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonia l.  |  Expérience générale 
Évaluation :
1

I was a tenant for I believe 2 years. I am giving you the credit included with COVID. This place sucks. COVID saved its life. Good luck.

GEORGE H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marcos S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Foster A.  |  Premières impressions 
Évaluation :
5

Great service

Annabelle R.  |  Premières impressions 
Évaluation :
3

Person at front desk was very rude and acted as if I were bothering her when it’s clearly her job to customer service your customers .

Alicia R.  |  Premières impressions 
Évaluation :
5

Couldn't ask for a more courteous , helpful staff. Took care of all my storage needs . Even gave me a upgrade because of elevator issues. I appreciate that thank you , UHAUL. DWB

joanne c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

terrilynn w.  |  Expérience générale 
Évaluation :
5

I was very please with my access to my possessions. Merci

MARK C.  |  Expérience générale 
Évaluation :
3

Moving into the building was a bit of an annoyance as we had to use the key card for every load. Very inconvenient.

Nancy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kennan B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ann N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina S.  |  Expérience générale 
Évaluation :
1

I went there earlier today to rent a storage unit and was helped by a new employee. He was very friendly, but he missed quite a few important details. After completing the transaction, I went to check out my unit. I was not offered to be shown where it was by the office staff, and when I tried to get in through the doors, they didn't open. The janitor informed me I needed to use my card. I was not given a card. I had to go back inside and ask for my card. Not a big deal at this point. I was given my card and was able to get in. When I went to the basement to view my unit, it was locked. I was informed by the personnel in there that I needed approval for them to remove the lock. I spoke with the "manager" Coty, and she said it was approved. So I went to get back in, and the door would not open. After standing there for a few minutes, I went back inside and spoke with Coty again (who was too busy to make sure I had everything I needed to complete my transaction). She then informed me it would take 24 hours for my card to open the doors even though it was checking me in and out. She then pointed out a door that I could use that was in the office (would have been helpful to mention during the rental transaction). I then went and found the janitor and let him know that Coty authorized the removal of the lock. He removed it and asked me where my lock was. I told him that I was told they weren't provided and would have to buy my own (and was not told they sold them there), and he told me that it should have been. I returned to the office again, and asked Coty if I could ask her a quick question, (about the lock), and she told me I'd have to wait until she finished helping the customer she was with. I then told her that I had not been fully helped, and she ignored. I only wanted to question about the lock. At this point, I was thoroughly frustrated with this entire ordeal. When it was my "turn", I inquired about the lock in which she told me "how am I supposed to know you weren't offered a lock?" in a rude tone. I then told her that I would like a refund since if it's this difficult now, why would I want to continue this agreement. She then told me, and in a very rude tone with angry facial features that "Don't take this out on him, he's new!" I said I wanted a refund again, and it was processed. The issue here is that they had a new employee with no training, the "manager" didn't care, and the rudeness when trying to get everything straightened out. I don't work there, so how am I supposed to know the procedure? Coty is a terrible manager, and if you, the owner, check this, please re-think your employee decisions.

Justin B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas F.  |  Expérience générale 
Évaluation :
5

Very satisfied with how the staff at U-Haul (East of 51/on Glendale) have treated me and mine over the years/check out procedure was very easy-I will return to this location when the occasion arises in the future-thank you for a pleasurable experience

JOE N.  |  Expérience générale 
Évaluation :
3

I had a good experience except the time the manager (I don't remember his name), had a problem with me being in my unit longer than an hour. He made it to where I couldn't get back in that night. I was trying to organize my stuff and clean up and grab some things on the way out. He made that very difficult for me! I never had a problem before that, but I thought that was very rude to do that behind my back.

Antoinette m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra C.  |  Online Move In 
Évaluation :
5

Amazing experience with entire staff especially from Damian and Michelle. They both were very helpful

CHELSEA R.  |  Premières impressions 
Évaluation :
5

The facility was clean, the reps were very helpful and courteous. I'll definitely give it another visit and recommend to friends and family!!

Brittany H.  |  Premières impressions 
Évaluation :
1

Li got lo k out of the storageunit ,before i fonish moving my thing in My storages door was left wide open. I ha be furniture sittiing on the elevator and in the door front ecit

Gail C.  |  Premières impressions 
Évaluation :
5

Steven gave wonderful customer service, he's very Helpful , nice, and fast.

leija b.  |  Premières impressions 
Évaluation :
5

Owner is friendly and helpful. Would recommend.

Rick T.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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