Customer Reviews for U-Haul Moving & Storage at 51st & Glendale

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nice place ..!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Thank you Enrique for all your help and making this difficult life event a little more manageable

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Check in was a huge waste of time. Employee knew i was there to pick up a van, and he also knew his facility was not set up for the contactless pick up. He let me look for a lock box that wasn't there for example. He knew he had to help me get the keys but he let me aimlessly wander the property trying to follow the directions on my phone, that were impossible to follow because his facility is not set up for contactless pick up. Finally i got the keys, and i had to inspect the vehicle. The van was trashed and covered in mud, blood, and grease. The inside smelled like a 1970s dive bar. It was atrocious. It was the only van and I really needed it. The van worked fine, the outside was filthy, and it just smelled terrible and made me and my passenger smell terrible. Dropping off the van was fine because there is a key drop box. I checked the box saying the van needed to be cleaned and I was charged a $25 cleaning fee because I tried to inform U-haul that they are renting out disgusting vehicles, and maybe someone should inspect them. I was very upset at this point. I have never had such a terrible experience with U-haul. Too bad this is the closest facility to my house.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

I was supposed to be refunded more money for filling up the tank to a quarter. I still have not received a call back yet about this

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Clean fast & friendly

Évaluation :

5

Super easy rental process as well as return. Very seamless and friendly staff.

Évaluation :

5

Perhaps the trucks could be equipped with a step to accommodate your shorter patrons

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

When a person has a grievance its best to answer their concerns and not blow them off just to get a few bucks. Have not heard from the company about my concerns only sent to the credit beau. Still give this move zero stars

Évaluation :

4

Everything was great here. See no way you could improve there.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything was perfect

Évaluation :

5

Keep up the good work

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

It is a great service and the price affordable, thank you guys for help me in my moving

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Good location, great people. transferring from one area to another is my only improvement. Not the humans I talked with they were all really great just the switching over part.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

The employees were super nice an very helpful

Évaluation :

4

The large driver mirror was positioned very badly and not able to adjust. A prior renter damaged the ramp and it was bery hard to start to pull out, return to the lock position and get placed into to damaged holding tangs. It looked lime someone moved the truck with ramp extended and damaged the mechanism. Other than that a good experience. With all the rentals I have done I have never seen that kind of an issue with a truck so that is a good thing.

Évaluation :

5

They really try to take care of the customer. R&R Auction Inc

Évaluation :

3

For safety's sake, inspect equipment thoroughly before and after each rental! We were given a truck with a blown tire! (It was a dually) had I not been following him to alert him the tire was flat he could have had serious issues! Luckily the worst that happened was we were set back about 3 hours. Also was told the truck had more gas than it did. And the tire issue also cost us more in gas.

Évaluation :

3

n/a

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Also very helpful good customer service

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

3

gas tank was empty when i got in. had to pay extra to fill it back to a quarter tank

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Thank You, Thank You, Thank You!

Évaluation :

5

Manager at this location is awesome and very helpful.

Évaluation :

5

Friendly and knowledgeable staff.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excelente servicio al cliente! Gracias!

Évaluation :

5

I love U-Haul. Staff are very helpful. Love their trucks and trailers. Gets the job done. Thank you.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Other than the left blinker not working, I had a great experience. The staff member was great!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

As a company you have done much to improve the service the use of the phone and the internet made it fast and easy I was very impressed with all the changes great attitude by the employees and serviceable equipment

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The gentleman that was there when I return the vehicle said it was his first or second day of working there he was extremely helpful he was so pleasant just made me feel like that I was a friend so because of that I would definitely come and run again

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

No comments

Évaluation :

5

Everything was great!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I didn't have any issues the services were great 👍And customer service was excellent 👌

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

You've got a little gal there that works. I mean she works. I'm old school and I appreciate it when a 110 lb gal can swing one of those heavy 6x12' trailers around. She's a keeper! This location always has what I need when I need it. Thank you UHAUL!

Évaluation :

5

Great service!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Enrique was very nice and helpful

Évaluation :

3

I called to extended my rental for 2 extra hours and didn't realize that I would be charge a full rate just for 2 hours it wasn't like it was for over night from 5pm to 7pm just a rip off that's for sure

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

The box truck we had rented wasn't on site, it had been relocated to another state. Instead, we did get an upgrade in truck size. However, the truck had less than 30 miles left on the gas tank, and the battery indicator kept popping up showing that the battery is going bad. The manager there was doing his best to fix the situation, and I do appreciate the work he was doing. But, this did set us back about two hours in our day.

Évaluation :

5

Treated very well and expedited truck in a very reasonable time. Would definitely recommend this location. Merci.

Évaluation :

1

The main office does not accurate records of retail spots. We were told we could get free storage if we went to 1 location- they had no storage. We sat there for 2 hours trying to locate a U-haul dealer anywhere in Phoenix and still got a run around. We were told to have our 2 trucks returned Saturday. It turns out that meant by 8 or 9 AM Saturday morning! We were charged an extra day on both trucks!

Évaluation :

4

We had originally wanted a pick up closer to us but when we went to pick up truck they couldn't start in and then next closest one was further away. Causing us a delay in starting and additional mileage

Évaluation :

3

The front bumper was damaged and not pictured when I first showed up, so I disputed that. When returning, I asked if I could get a refund on the furniture dolly that I didn't end up picking up and some pads. He said he would do it for me but did not.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

The office staff and yard staff needs to remind the customer that a text message will be sent with instructions and directions on inspecting the equipment and submitting photos before leaving the property. I noticed the message 2 hours later after I was using the equipment and already had left the U-Haul property.

Évaluation :

5

They were helpful and kind. thank you!!!

Évaluation :

1

Store in Flagstaff Tried to call them 25 times. I had a problem with my rental. They never answered the phone. Very poor service.

Évaluation :

4

the truck was not washed and the passenger door was very sticky when opening it.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

My experience with U-Haul this time was not as good as past experiences. I had reserved a 6x12 enclosed trailer to be picked up on McDowell and 23rd street at 10 am Saturday October 9, 2021. When I arrived, there were not a trailer available at that location. I was given an option to go to another location, which was on 51st Avenue and Glendale. I feel like there was not great communication and with the reservation request made well in advance of the pick up date a trailer should have been available at the original pickup location. I did use a trailer, but feel my inconvenience was not taken into account on pickup at the second pickup location, which was a good distance from the first pickup location.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

This place pointed at a sign saying we have to sweep clean which I did and I also leaf blew it and they threatened to charge 25 dollars cleaning fee and so they expect you to spit shine it so DO NOT RENT here honestly I would give 0 stars if you could so they should fire RANDY the dick head

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

Bad customer service. I was charged for something I repeatedly told them I didnt want. Uhaul was absolutely dirty.

Évaluation :

3

My original reservation (23395755). Pick up was scheduled at the 67th Ave/Bell Rd location. Went to pick it up Asst Mgr said my reservation was moved to 50 Ave/Glendale. No apology for the inconvenience or lack of notice; overall just short and a lack of empathy that doesn't stand up well against the U-Haul name and reputation. Went to the 50 Ave/Glendale store and was told I wasn't allowed to pick up here and drop off at the scheduled drop off location the 48th St/Baseline. This added roughly 60m to my trip U-Haul trip not to mention an additional drive back down to my new location. The staff at 50th Ave/Glendale did what they could to apologize for the inconvenience and lack of care from the 67th Ave/Bell Rd employees but overall I'm displeased this U-Haul experience.

Évaluation :

1

Very dissatisfied customer I paid for a dolly for seven dollars for the equipment and equipment was not in the vehicle do you haul the people at the location were lazy and did not get up to help me with anything at all I will never go to this location ever I didn't even get reimbursed the seven dollars so now very dissatisfied

Évaluation :

2

#1, we returned the cargo van we rented on 9/26, not 9/27 #2, the original pickup location closed and we were not notified and had to scramble on the day of our reservation to find another location #3, the van was not clean and there was no wiper fluid to clean the windshield for use. I think we should be compensated for the inconveniences we experienced.

Évaluation :

4

Truck leaked a lot in the rain and got our boxes wet. Not good.

Évaluation :

5

Great coustumer service.

Évaluation :

4

On the rental agreement I checked the mileage there was a Discrepancy it showed the truck with 9 miles less than it had witch I got charged for i drove 17 miles because my cell phone tracking it i was charged 27 miles and the gas was off a little in uhauls favor not trusting this location at all I wasn't going to argue with them because I know where it would have gotten NO WHERE. Dishonest location

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.