Customer Reviews for U-Haul Moving & Storage at 51st Ave and Northern

359 évaluations

4950 W Northern Ave   Glendale, AZ 85301

(623) 209-7376

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(623) 209-7376

4950 W Northern Ave
Glendale, AZ 85301

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Julissa Q.  |  Premières impressions 
Évaluation :
3

There where certain requirements of the such as taking a picture when we were finished removing our items that was not explained before hand but, at least the employee didn't make me go back to the other facility to take a picture

Sheri B.  |  Expérience générale 
Évaluation :
3

Storage spaces are away from office. Office staff were nice and friendly. They called to have unit opened. No one opened the unit and no one in the office at storage area to assist.

Robert P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonnie W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

starlean m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Porshae H.  |  Expérience générale 
Évaluation :
5

Everyone that I worked with in regard to my storage unit was very helpful. I had to go from a smaller unit to a bigger unit because I had too much stuff. I was able to make a simple phone call and have that adjusted.

TEMINA S.  |  Expérience générale 
Évaluation :
1

The storage staff is not helpful or friendly at all. In addition they gave me a free month then later charged me and a late charge. I showed them my receipt from them in hopes they would fix it. They said they can't give money back after it's been paid. The GM never returned any calls or emails.

JESSICA H.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

FERNANDO C.  |  Premières impressions 
Évaluation :
3

Jerry was cool. Creepy tall dude at the office kept staring the whole time, kinda weird vibe

Caity M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John A.  |  Expérience générale 
Évaluation :
2

Sad

Akia H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beven G.  |  Expérience générale 
Évaluation :
4

Was supposed to get my first month storage free. But that didn't. Not to happy about that

Brian B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wayne O.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexis P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry A.  |  Expérience générale 
Évaluation :
5

Thank you for all the help! I've already recommended you to a family member.

Tim C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori W.  |  Expérience générale 
Évaluation :
5

Had a storage unit for a few years and never had a problem. Staff was always friendly and helpful.

Nestor A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon S.  |  Expérience générale 
Évaluation :
2

I've been trying to get ahold of someone for 3days about obtaining extended access to my storage the internet says 24 hours which is the only reason I chose it but that was not true access ends at 7pm I get off at 6-630 and commute 30min home I can't move in and need extended access but cat get ahold of anyone I have all my belongings in the truck rental I'm now three days late on and nowhere to move it into

David M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAVANNAH N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY F.  |  Expérience générale 
Évaluation :
5

Bien

Juan G.  |  Premières impressions 
Évaluation :
5

The place was always secure and clean.

Shaudonna B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karon B.  |  Expérience générale 
Évaluation :
2

The hours are very inconvenient! Says 24 hour access to your storage but that was not true! I could not access my storage past 5:00 PM which was not convenient at all because you work average job and get off at 4 PM you only have an hour to get to your storage before the whole lot is close. Over paid on a small unit that I could never access after 5 o'clock.

SAMANTHA S.  |  Expérience générale 
Évaluation :
2

So for starters, when I started this reservation I also purchased a 10" box truck. Online it showed that I qualified for a free month on my storage unit that I purchased I believe the exact same day. Well I never got that free month because they chose not to honor it for whatever reason. Next I ran into an issue because of the stupid lock I purchased from inside their store was defective! I ended up going 2 months without any access to my belongings inside. When I contacted them to find out what could be done I was told I had to pay out of pocket for a locksmith and that was the only option. I should not have been responsible for a locksmith which cost over 200$ when it was not my fault nor neglegence. The lock I purchased from them was defective and because it was defective my key ended up breaking off into it. I would never rent anything from this location again. I've always used U-Haul for my moving needs but after the experience with this location, I'm reconsidering altogether.

Crystal E.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin W.  |  Premières impressions 
Évaluation :
1

No management on site, only on call. When we went to check in to our unit the exterior doors didn't open, another customer had to show us the "trick" of pulling a broken handle backwards to get in. One of our cards for gate access wouldn't work either. We noticed a prostitute using a unit for her "business" - she may even live in a unit. Two drug deals in the parking lot in daytime, can only imagine what night looks like. We cancelled our contract within 24 hours after witnessing all of this. Representative at rental office on Glendale and 51st was wonderful and great customer service from Tomicca, but we would not recommend this area.

Valerie S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE W.  |  Expérience générale 
Évaluation :
1

It was nearly impossible to ever get ahold of the office staff that was for my storage unit. I could usually only speak with people at the call center. I requested call backs and responded to emails from the office but never heard back from them. I would not recommend U-Haul and especially this location to anyone.

Sabrina P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria W.  |  Premières impressions 
Évaluation :
3

The restroom was dirty. No toilet paper and the plunger was broken so when toilet was overflowing I could do anything about it. I pressed the intercom button to inform someone but after several minutes no answer

JESSICA H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Quanisha G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

zack p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gordon H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sommer M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlon B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christin A.  |  Expérience générale 
Évaluation :
2

I was told to put the gas in back at what it was and i put gas in and then you charged me 19 for gas fee without telling me. Not cool. You lied and scammed me.

UNITY R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve D.  |  Expérience générale 
Évaluation :
5

I’ve been a customer on and off for years and I don’t go anywhere else but you go for my moving needs or storage!

lorence f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M.  |  Expérience générale 
Évaluation :
5

easy and professional

Moises D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

darrell j.  |  Expérience générale 
Évaluation :
3

Was first booked a storage unit and given a link to self check in so I thought it'd be an easy day, we get to our location, link doesn't work, office is closed so we come back the next day and try to talk to front desk lady, she can't find our reservation, then tells us we can't move in due to construction and then tells us we have to wait til 5 and can't at least check us in so we can come back later and move in. I call Customer Service and the clerk is helpful and helps us find another unit, front desk at the new unit is helpful, but this ended up delaying us a full day on our travel plans. We still had to travel back to Cali for some stuff we had to do and this experience set us back on our timeline.

LAURA V.  |  Premières impressions 
Évaluation :
2

Advertise online that it's 24 hr access to my unit and that is not the case. I only have access to 7pm which is during work hours. Can it be until 10pm at least

Christopher M.  |  Premières impressions 
Évaluation :
5

Staff was amazing, and helped me get everything I need. Facility is clean, easy to access, and move in was easy overall! Will continue to use this in the future

Alyssa C.  |  Premières impressions 
Évaluation :
1

Adam was tired and cranky when we came in and made it known to us when we asked him how he was doing he responded "I'm breathing." He gave our initial reservation away to another customer which caused us to have to go up in unit and in our budget of what we could pay. He did not honor the first month free when using a uhaul truck until I started to call corporate office to report it. My husband use to work for uhaul and told him "this isn't how you do things" and informed him that he is not giving the store a good face to the name.

john D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela M.  |  Expérience générale 
Évaluation :
4

Office staff at Glendale Ave is friendly and super helpful!

Kate M.  |  Expérience générale 
Évaluation :
1

The young gentleman who helped me in the store was extremely busy. Since he was the only one who was working. I couldn't get a hold of anyone who worked at this location on the phone. After sending an email it took 2 days to hear back from the manager get my storage situation taken care of. Reason why I didn't go inside the store was because I was out of town getting ready for my move to Arizona from California. I personally wouldn't work with a company that I couldn't get a hold of directly. Answer to #4 was base on the poor guy working alone with lots of customers who were patiently waiting to be helped. But if it was regarding anything else I would give it 0

Lisa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W.  |  Expérience générale 
Évaluation :
5

First time using a storage unit. Exceeded all my expectations.

Pedro C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENT L.  |  Expérience générale 
Évaluation :
2

It feels like the company went out of their way to make this a horrible experience, even after opening a case with a promise to have someone reach out to me I have not heard a word. I C am mot going to waste anymore if my time reiterating what all of the issues are since it goes into a black hole and nobody will do anything about it

shawna h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laken D.  |  Premières impressions 
Évaluation :
3

It advertises 24 hour access but when I get there, it's only 7am - 7pm! What???! That's my work day! How am I to access anything? If you need to close at night then that's what needs to be advertised. And it should be 6 am to midnight or something more user friendly.

Rachelle R.  |  Expérience générale 
Évaluation :
1

When I signed the paperwork I choose this storage facility because it said that it was 24/7 access. My husband and I work during the day and come at night to work on his job related inquiries and my hobbies. I would not have gone through this storage facility being that it is further from my home then others, if it was not 24-7 access. The manager Enrique told us that be had to be out by 7pm one night, I told him that the paperwork that I electronically signed and the website said 24-7 access. He said that the website was wrong. I don't see how uhaul would do false advertising. I feel like we should contact our lawyer about this issue if we are not able to have the 24-7 access issue resolved.

Averil B.  |  Online Move In 
Évaluation :
1

A complete waste of my time... Too small for my particular usage. Rented in conjunction with a trailer rental... I'm moving cross country, not cleaning out my junk drawer! Never a mention or question of my needs (in sales terms: UPSELL?). Associate couldn't care less about me as a customer...

William R.  |  Expérience générale 
Évaluation :
4

The only issue is we were given a unit and no lock!! We almost got locked in at the storage unit because once we unloaded we had to go back to the office location to get a lock with only minutes to spare!! We selected this location because the website states it has 24 hr access which is untrue it's only until 7pm!! That's a VERY big difference. :( Unit was clean and also the complex.

Kate M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Letty V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbie P.  |  Expérience générale 
Évaluation :
2

There was human feces right by the door where I entered to get to my storage unit

shawna h.  |  Premières impressions 
Évaluation :
3

Had rented a truck and the girl new I was gonna go rent the storage unit and a different location but didn't tell me that's we're I had to rent the unit from so I had a truck but couldn't put my stuff til the next day cause all of a sudden her computer system went down so had to wait to the next daysmh

Selena J.  |  Premières impressions 
Évaluation :
3

The hours on the Internet and access gate All say 24 hours Which is not true we found that out the hard way with a truck loaded and a trailer to find out you didn’t open till nine pretty disappointment

Kristy A.  |  Expérience générale 
Évaluation :
2

Very difficult to close out our storage units and the staff was of no help making it easier. We tried to close out but they wanted proof we moved our stuff out which the unit and office was at two different locations so it was very bothersome and they had there locks on it because we were late by a week so we couldn't access the units to show proof. They went after us with late fees and a fine and are currently trying to auction off our empty units. There system is very messed up and i hope this helps someone with avoiding this location and try and find a place that has the storage at the same site of the office

Michael S.  |  Expérience générale 
Évaluation :
3

Upon entering you have people with reservations and those without, there is no expedite of service for those clients. People that scheduled in advance had to wait and scheduled in advance was to only hold the vehicle evidently as it seems the ones with reservations would have priority of some sort or separate line as the line was out the door. Also with having two locations, there is no access to someone to address issues. I called and got the call center. When I arrived at the storage there was a lock on the unit. I had to get back in 20ft truck and drive back down using my gas due to all calls routing to call center. It was frustrating because of the limited hours and it wasted time.. Hours for weekend move are too tight for a self storage facility. The counter people were ok, nothing that was above and beyond just doing there job. I did an apology for the long wait. I also thought I would have 24/7 access, but that isn't the case. It is the reason I selected uhaul.

Lita A.  |  Premières impressions 
Évaluation :
4

No office at that location... And the woman that did help me...at the other location... Was not friendly or welcoming. More of a...I here to do a job... I've done it...NEXT... Not very pleasant... especially when you already have to go to seperate locations for both.

Emily M R.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

William R.  |  Premières impressions 
Évaluation :
4

Open 24 hours for some... need 24 hour access for every paying customer.

Don N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S.  |  Premières impressions 
Évaluation :
4

Having to ge to a separate location for registration... office purposes... Was very inconvenient. Especially when you are extremely exhausted... pressed for time... Paying movers... Depending on others for help...etc... It is VERY... INCONVENIENT...!!!

Emily M R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Premières impressions 
Évaluation :
2

I would of liked to be given heads up about the access hours being limited. It created an inconvenience because the online advertisement stated it was 24/7 access. We are moving out of state therefore we were looking for a storage unit with access anytime and day. If I was given that important piece of information I would of looked at a different company. I was informed at check in which was too late to even look for another company. I will never booked with uhal again.

Anielad A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra L.  |  Premières impressions 
Évaluation :
1

The manager was very rude I paid my $100 to get my stuff out of storage and she refused to give me my stuff I wouldn't refer no one to that store bad experience so U-Haul kept my stuff

Ray G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline T.  |  Expérience générale 
Évaluation :
2

Had to get i. Touch with staff had to go on glendale and 51st to get staff help . Over all everything was clean . I DID NOT APPRECIATE THEM SENDING ME EMAILS SAYING THEY AUCTIONED OFF MY PROPERTY 10/2020 THEN I CALLED SEE IF I CAN BUT MY PROPERTY THE GIRL SAID WAS AUCTIONES AT 8AM . THEN I WAS PUT THREW TRAUMA MY BABY PICTURES AND TROPHIES GONE AND 10 /2021 GOT CALL SAYING I CANT. BY MY PROPERTY WAS NEVER SOLD . A WHOLE YEAR LATER I ASKED WHY NO ONE EVER CALL TO NOW . I HAD TO GO THREW COVID 19 DEPRESSING AND NOW LOSSING MY PROPERTY THAT I WAS TOLD BY UHAUL WAS AUCTIONED.

kila m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronita S.  |  Premières impressions 
Évaluation :
1

The staff is rude. The office is at a separate location which is really inconvenient. I will never use U-Haul again nor will I ever recommend them to anyone else.

Anthony S.  |  Expérience générale 
Évaluation :
3

When I emptyed the unit I could not show pictures because they were closed before 7pm Due to gas leak

dolly l.  |  Expérience générale 
Évaluation :
5

Very helpful and professional.

Douglas N.  |  Expérience générale 
Évaluation :
2

I tried for 3 weeks to cancel my unit with nobody answering the phone or letting me know what to do, which made me get charged for an extra month. One person did answer and they said it was canceled before I got a bill saying I was in pre collection. Terrible communication.

Dale W.  |  Expérience générale 
Évaluation :
5

Awesome service thank you.

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colette W.  |  Expérience générale 
Évaluation :
3

The first time I went in to buy a lock the employees were nice. The second time I went in to pay my reservation the young lady did not seem very friendly at all. She seemed irritated. The 3rd time I went in the employees were very friendly and happy to assist me.

Cindy N.  |  Premières impressions 
Évaluation :
3

The storage unit itself is clean but you guys aren't open for 24hr Unless you pay for it so you should put that open 24 hours or open from whatever hours you operate because that's the one that matters. There is no office there to contact or to get any help you have to go to a different facility to get any help. Your location for u-haul pick up staff staff is very rude not helpful at all don't even say Hi to customers when they come in and they're just staring at the computers. They talk to you like we're inconvenient them.

Trista B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rachel c.  |  Expérience générale 
Évaluation :
5

Overall my experience with U-Haul was a very good one. The office hours were very convenient. The staff was there till 7 pm which is a perfect time for those of us who get out at 6. The staff was always courteous and always willing to answer any questions I had. I had 24 hr access to my storage which was very convenient when I needed to get something late at night. The price for the storage was very reasonable. I defaulted on my rent a few months and they worked with me to be able to keep my belongings. I would absolutely recommend U-Haul to family and friends. Thanks again. Great experience.

Ricky A.  |  Expérience générale 
Évaluation :
1

My unit was robbed of some very obvious items, easily spotted on camera, yet the uhaul employees/management did not care. I had 3 dirtbikes, 3 tvs, keyboard, leaf blower amongst many other items stolen, yet they were unwilling to check cameras. They Instead sent 70+ hours of footage for police to review when we knew a date and time frame the incident happened. Since they sent so much footage to police, were unable to dedicate an officer to sit and watch all the footage as it took up too much time. Therefor people got away with stealing my items, my kids dirtbikes. As a business owner, I would not want people stealing from my customers on my property and would assist in catching the criminals. There are gate codes, cameras, and distinctive items were removed. This should have been a simple task to find who stole my items. Never again will I rent from Uhaul! I have already gotten a new unit with a new company and can already see the difference in security for their customers. As such a large company uhaul should do better. I will tell everyone this horror story to ensure no others have to deal with such a poor ran company. I have seen multiple posts on FB from others (not only at the same location but also in other states) dealing with similar situations and uhaul failing to care for their customers. This is a problem that needs solving.

brandon c.  |  Expérience générale 
Évaluation :
2

They wasted couple hrs of my time while waiting in the heat for them to come get lock off unit that i had paid for. Bad enough everyone talked to told wanted to rent truck for 1 day, & utilize free month storage if available. Was told 'oh sure, no problem'. Not! So, fine, i pay for unit, but cant get in, so i call from call button at gate (no office on site) so after left on hold in direct sun for about 15-20 mins, then hung up on, so called back, half hr later, 1 of the 3 girls working shows up w|key 2remove lock....but key doesnt work. So she leaves, (to get right key, but according 2girl 'its the right key, just doesn't work' ok sure) so different girl comes w|another key....gee almost 2hrs later, finally able to get into unit to unload truck so can return on time. No, I will never recomend using thier truck rental & free month storage again to anyone & definitely not use the 51st ave & glendale location (& 51st|northern managed by glendale office. (Yet no 1 tells u that before u show up at location @northern, to be told 'oh u have to come to office on glendale'. They wasted my brother & I time (half day w|all bs merry go round) & $. But they can refill ur bbq tank just fine so gave 2 stars instead of 1.

Tammy R.  |  Premières impressions 
Évaluation :
3

They said it was accessable 24hrs on the internet when I made the reservation but when I got there the gate locked at 7.

MARK D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karon B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis Antonio C.  |  Expérience générale 
Évaluation :
3

Too early to throw padlock had couple payments delayed because of government coordination problems, but always paid within few days I'm elderly and this brush manner is not the way my generation does things especially after 1,5 years experience with me

John P.  |  Expérience générale 
Évaluation :
3

Storage was not clean when first rented over a year ago got better recently

David G.  |  Expérience générale 
Évaluation :
4

Best storage facility I have ever seen. Very clean. Staff very professional and very helpful and very friendly. Have not dealt with a better staff than the one at Glendale and 51st Ave. was very frustrated with trying to contact through 1800-uhaul. You need to take a day off of work to prepare for the hours you will sit on hold trying to contact someone. Also, 1800 uhaul would be linked more or have better information. Tried getting a 2nd unit and was told by 1800 Uhaul that none available at 4950 Northern location. So they gave me another unit all the way on the other side of town. Went to Northern Ave location early in morning when it opened, I saw 6 units with the green tags on ready for rental. Also for 2nd unit, I called night before to get a 5x10 unit and held with credit card. Showed up next day to where 1800 uhaul sent me, (totally on other side of town from first unit) and was told they don't have any 5x10's. If I knew I would have to pay over a hundred dollars more for a much larger and air conditioned unit, I would have made other arrangements. Not cool when you show up with loaded truck expecting to get what you had reserved not even 24 hrs later. I love the location at 51st and Glendale, I will however try other options first so I don't have to wait on phone for 2 or 3 hours a day trying to ask a simple question. Still waiting for general manager to call us back from 4 days ago. Only bad thing about storage unit at Northern Ave, they close at 7 and at 5 on Sundays. I work for a living, when you get done working at 5pm, and sit in traffic for an hour, you cannot get anything moved unless you take a day off.

DIANA S.  |  Expérience générale 
Évaluation :
5

It is very clean and protected thank you.

Marchel J.  |  Expérience générale 
Évaluation :
1

I would like to speak to the owner or GM of this location please. The lady who was working on 7/20 claimed to be the manager and if that is correct, I want to speak to her manager.

Jessica J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MYRELLA F.  |  Expérience générale 
Évaluation :
5

The unit was locked but emailed the manager and he had it unlocked right away….. call center had a hour wait time to talk to someone….

MEGHAN J.  |  Online Move In 
Évaluation :
4

I would like to see the 24 hour access return.

Mary F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christin A.  |  Premières impressions 
Évaluation :
4

Employees in both Iowa and Arizona are very quick and helpful, excellent customer service in both states. The self-storage is a life saver, I'm very happy with it so far. It was easy to move in, the facility is clean, it has exceeded expectations.

Dylan T.  |  Online Move In 
Évaluation :
5

Excellent communication

Jeremy L.  |  Online Move In 
Évaluation :
5

Great place. Friendly staff.

David S.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. Facility seemed to be to notch. Thanks you again.

David S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly W.  |  Premières impressions 
Évaluation :
5

N/a

dolly l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary U.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane M.  |  Expérience générale 
Évaluation :
5

Thank you for waiting for me to pay . Lost my job n you guys where there to help

Sandra M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maebeleine P.  |  Expérience générale 
Évaluation :
5

Matthew was very friendly and helpful.

Connie J.  |  Premières impressions 
Évaluation :
5

An over all excellent experience, with the exception of the rental raise out of no where with out substantial advance notification, in these times of pandemic some people are living on budgets and to get there storage space rent raised is not fare.

Janet M.  |  Expérience générale 
Évaluation :
3

I had some issues with being double charged for my unit then the charge being double reversed then charged a couple more times. Every time I tried to reach the office, I was never able to and it would send me to the main customer call center after at least 10 minutes. They were able to help me after about 4 phone calls but I wish it would have been an easier process.

Jaclyn R.  |  Expérience générale 
Évaluation :
2

The first unit I was assigned online had someone else's lock. I had to walk a mile to get another unit assigned after spending an hour waiting for someone from the office to come to the facility. The customer phone support was a joke. People were rude and hung up on me....it was a nightmare. When I got to corporate location the manager took no responsibility.

Ariel W.  |  Expérience générale 
Évaluation :
1

Matheua (Manger) gave me the run around as he lied about his unit space!!! I am requesting for someone to look into this matter and contact me.

Laticia S.  |  Premières impressions 
Évaluation :
4

At least one office employee needs to be available at this location and needs more carts but otherwise no issues at all and it is clean and quiet within facility

Tacquane A.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G.  |  Expérience générale 
Évaluation :
5

Very helpful and Friendly.

HEIDI D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HECTOR G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marianne B.  |  Expérience générale 
Évaluation :
3

The General Manager was very cold blooded and not friendly!!

NORMA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADA D.  |  Expérience générale 
Évaluation :
1

Every single time I went to the office to deal with Koty, I knew there was going to be a problem that would require more of my time and frustration. She never disappointed me. I put up with her nastiness because of convenience and price point, but when roaches started appearing, I switched storage companies. I deal in fine art and antiquities and have storage units in five different states. Given my experience here, I won't bother to deal with U-haul again.

Anthony S.  |  Expérience générale 
Évaluation :
1

Entire system was down when I arrived after driving 2 000 miles. Was refused my storage unit, leaving me no choice but leave my full trailer at uhaul facility. The next day no would answer the phones. Upon going back to uhaul, the staff informed me I'd have to load up the trailer and go to another location as they couldn't fulfill my reservation. 10/10 horrible service.

travis p.  |  Premières impressions 
Évaluation :
5

Very easy process

Hailee V.  |  Online Move In 
Évaluation :
5

Helped me out the most fastest easy way.

Tori M.  |  Online Move In 
Évaluation :
5

S.O.

ARTHUR S.  |  Expérience générale 
Évaluation :
3

I was seven minutes past closing time, arrived at the location of the office to get my key card, and settle the first month's rent. At that time, they told me they put away the keys, and could not help me. It would have taken 10 minutes tops. Literally. This setback put me at liquidated damages for fulfilling my promise to the landlord that I would be moved out, and to the roommates at my old house another couple hours that they could have been working at home productively. I had multiple interactions that led to these problems that now surmount me. I cannot go back to the residence now because of an order of protection against me, needlessly put on by the roommate at the homeowner's request to get me out. I have to hire people to clean my old room out, and to deliver my stuff somewhere else at the expense of my security deposit. This is the wirst experience I've ever had moving in my life.

Christopher R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lovonda G.  |  Premières impressions 
Évaluation :
3

No 24/7 access, and very hard to find any flat carts as people don’t put them back where they belong I know you guys do the best y’all can do but the staff was very helpful and had great customer service the Gm Coty Gastlum I think it was was a doll went above and beyond had a line of 4 people, multitasking while taking care of two customer simultaneously.

LAUREN B.  |  Premières impressions 
Évaluation :
1

My storage unit was broken in the first night of me leaving my stuff there I think it's a inside job

Diane M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabe l.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

michelle s.  |  Expérience générale 
Évaluation :
5

Service and facility was awesome will use again when needed thank you!!!

Patrice S.  |  Expérience générale 
Évaluation :
5

Great service

GARY B.  |  Premières impressions 
Évaluation :
3

Wrong size truck, I asked for a 10x10 storage and got 2 5x10, and the location I wanted didn’t have nothing available after I was told they did, the whole day was a nightmare

CAROL E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sara d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan S.  |  Premières impressions 
Évaluation :
5

I thought I would get reimburst for the remainder for the time I had left on the lease & the key return. It is a nice facility and 24 hour service is a good thing. Thank you and I will be renting a truck & a tow dolly in the future so will keep you in mind.

RHONDA S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GISELA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deon H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genevieve P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEIDI S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destinee W.  |  Premières impressions 
Évaluation :
3

Very helpful but the gal wasn’t the friendliest.

Jaclyn R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Myrio J.  |  Premières impressions 
Évaluation :
2

The staff did not wear face coverings, and let the line build up with several customers before asking a second person to come help. I will never return to this location after I have finished using my storage unit in about a month.

Gregory B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Victor A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric B.  |  Premières impressions 
Évaluation :
1

Can't call or speak to anyone. No one answers their phones. Still being charged fees even though my truck is no longer in the rented space. Still unresolved.

Dalida e.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ricardo T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H.  |  Expérience générale 
Évaluation :
4

Very well taken care of storage location.

AMANDA G.  |  Expérience générale 
Évaluation :
5

Coty is great and helped me out beyond my expectations

Sara H.  |  Expérience générale 
Évaluation :
5

My family had an overall positive experience and while it was a little inconvenient to drive to another place to pick up the key card. It wasn't anything major and the employee was really professional and very well trained to provide wonderful customer service. I have been a faithful customer for 20 plus years and will continue to be. Thank you for always being consistent.

Janel A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eilyn V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
5

Move in was smooth and easy

Wade D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thaia E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie P.  |  Expérience générale 
Évaluation :
1

you cut off our lock, put on one of your own and never contacted us to let us know. After your lock was put on our unit was robbed and the insurance we took through haul was denied because of no damage to the lock. That tells me someone there had a key and uhaul could not care less. If I ever know someone who is thinking of using your facility I will tell them to go elsewhere.

Lorraine D.  |  Expérience générale 
Évaluation :
5

The staff was busy most times but were apologetic and prompt. I had no issues and appreciated their customer service.

KAREN M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE E.  |  Premières impressions 
Évaluation :
5

People dumping trash around the facility’s need more people on watch to do rounds

stanford v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale W.  |  Premières impressions 
Évaluation :
2

Never again will I bother with uhaul again.

BRENDA C.  |  Expérience générale 
Évaluation :
5

This was an excellent storage facility. Everything was top notched .

alan s.  |  Expérience générale 
Évaluation :
4

The employees were always very friendly. Grounds were always clean. But I definitely had some shady people that would come and talk to me when I was by myself in my storage unit. Like made the hair on the back of my neck stand up, my spidy sense tingle and I ended up leaving before I wanted to on more then one occasion.

Tracy S.  |  Expérience générale 
Évaluation :
2

We have been renting parking space #17. Someone has broken into our camper that was parked there. This would have happened anytime from 11/24/2020 to 12/27/2020. I called the location and spoke with a team member there and told her our covers for the propane tanks and batter cover were missing and someone tried to take the propane assembly. She gave me the phone number of the GM and said to call them tomorrow (Monday 12/28/2020) because they were off today (Sunday 12/27/2020) and she would leave a message for the GM about the incident. Once we got off the phone, I noticed they also broke into the camper. They pushed the sliding window open and broke the screen to get in. They made a mess looking for something. It appears all our belongings are still there. Thank goodness we do not leave anything in the camper. I tried calling the location again after multiple attempts I gave up and called the GM and left a voicemail. We have noticed a lot of "questionable" people lingering at this storage location and now we know our personal belongings are not safe or protected there. Our personal property has been stolen and broken into; we will no longer store our belongings at this U-Haul location. As of 12/29/2020 I have yet to received any phone call or email from anyone about this incident.

Tiffany M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea K.  |  Online Move In 
Évaluation :
3

This would have been a GREAT experience if it weren't for this location not being staffed! I started renting my unit here when it was still Extra Space Storage, before U-Haul bought them out. When I got the letter that my storage is now with U-Haul I didn't mind. The facility was always safe, secure, clean, climate controlled, and well lit. But there's a sign on the office door telling you to go to their 51st Ave and Glendale location. This whole unstaffed facility has REALLY been a HUGE pain. The worst of it though was when I was moving out! Because it's unstaffed and after the Glendale location had already closed, I had to do an online move out request. Which was the worst mistake! I moved out on the 4th. Rent was due on the 8th. So on the 10 I get an email telling me I'm late paying my Bill. So I call the Glendale location and he tells me he sees my request and isn't sure why it hasn't been verified. So he puts me on hold and we get disconnected. But unfortunately it was then after the time they close so I had to wait until the next day. Next day I get an email saying they've now assessed a late fee to me. So I then had to sit on hold with U-Haul for ANOTHER half an hour. Just to be told "oh we got your request and the fees will drop off." ALLLLLL of this headache would have never happened if the office was staffed.

VERONICA R.  |  Expérience générale 
Évaluation :
1

Mi peor experiencia primera vez usando un almacén huahul y en menos de dos semanas ubo Dos robos en mi unidad Muy Mal. Nada de Seguridad en el lugar entra quien quiere entrar ala hr que sea. Las puertas de los pasillos nunca están con seguro .

ANALLELI S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

olivia m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bonnie M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY G.  |  Premières impressions 
Évaluation :
1

They are abusive to their customers. I am 80 years old and disabled, and had two young friends do all the work. We were lied to; left waiting for service in 109 degree AZ weather for over an hour; was placed on hold EVERYTIME for 20-30 minutes when we called! RENTER BEWARE!!!

donna m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Safonia C.  |  Expérience générale 
Évaluation :
5

Damian was professional and a terrific person to work with on a very challenging day for me. He made a hard day a lot smoother!

María Cristina D.  |  Premières impressions 
Évaluation :
5

.

Michael Strautz C.  |  Premières impressions 
Évaluation :
5

Absolute spectacular your facility is the most clean warehouse situation I have ever experienced in my entire life and certainly in any future need to store anything your facilities are top list in my mind thank you again Nicholas Gekis

Nick G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H.  |  Premières impressions 
Évaluation :
5

Coty was phenominal. Took care of me completely. Excellent customer service

BEVEN G.  |  Premières impressions 
Évaluation :
1

The staff is disrespectful and doesn't care about the customer's needs or concerns. Facility has been robbed at least weekly with nothing done to secure or fix the issues. Their are many people who are living in their units. My storage was robbed and I had a security camera right under my door and nothing was done as the thief's where removing all my items, they had all the time in the world to steal my stuff. Then when I went to file an insurance claim, it was denied because the incomptant maneger/owner messed up my paperwork. And when i asked him to tell the insurance company it was his error he gave excuses so i was never compenstated for my loss. The whole staff is not qulified to run that facility, the insite manager is a female with two kids who is luving thier not to be a the onsite persin to deal with the issues that come up be as charity frim the owner to have a place to live the who operatiin their is flwed and wothless i wouldnt reccomened that place even if it was the last storage in the world

Carmen O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael V.  |  Expérience générale 
Évaluation :
5

Each uhaul step has been a great experience. From Indianapolis all the way to Phoenix and the storage facility.

KAREN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANALLELI S.  |  Premières impressions 
Évaluation :
5

Westin was very polite, professional - EXCELLENT Cust service

DARRYL HENDRICK S.  |  Premières impressions 
Évaluation :
5

Le meilleur

Joe L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah F.  |  Expérience générale 
Évaluation :
3

Most of the staff was friendly, but I had to give you a NO because when I checked in, I had a very snarly front desk person who threatened to NOT serve me because I had an attitude. The person who came to put the door back on track was great ! The person at the front desk (a different one) when I came in to get the door repair was great as well.

Pamela M.  |  Expérience générale 
Évaluation :