Le client n'a pas laissé de commentaire.
Lekendra H.Customer Reviews for U-Haul Moving & Storage at 65th St & Geyer Springs
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The staff was very helpful and knowledgeable, I would recommend using this company again.
ANDREW W.None at this time
Sandra C.I was cheated and charged and extra $120 on my credit card .I have never had any problems with uhaul before, but right now I am really upset. I was given a truck that was falling apart I went back in and told them about it and they said everything was ok. They knew about it. They said it was their truck I was given until 8PM to bring it back they said they would be there but they wasn't. I talked with another guy he told me he was told the same thing. I tried to check it in on the phone and tried calling and couldn't get through to anyone so I just put the keys in the dropbox. The vehicle was clean but when I opened the passenger door the rubber fell off.
GWENDOLYN D.No effort to assist in any way when I called to let them know that the truck I rented from them broke down, even though I was less than one mile away from the store location. In fact, they called later to tell me that I was late in returning my rental. In fact this is two consecutive rentals from this location that have ended with a truck broke down, no assistance from the local rental facility and a wait for roadside assistance in excess of five hours.
Michael G.Staff was friendly and nice
Mornae B.The 2 young men did a great job.
martha B.Wonderfull staff. She was very pleasant, knowledgeable and extremely helpful with the trailer hookup on both pickup and return.
Steve R.I will NOT recommend UHaul to anyone ever again. I get there the computers were down causing me to lose an hour of my scheduled time to pick up my truck. I had miles left over and the employee told me the I should det reimbursement of the remaining 9 miles I didn't use. ACTUALLY: I WAS CHARGED AGAIN FOR NEAR THE TOTAL AMOUNT FOR MY TRUCK RENTAL. DEFINITELY A CUSTOMER BEWARE!!!! I will be reporting this to "YELP" and any other platforms to discourage customers from ever renting there ever again.
Devin L.The lady with whom I spoke was so unbelievably rude - wow. I asked if she was having a bad day. She told me I wasn't listening to her when I was and was writing notes, but she gave me such an attitude. I will never ever go to that location. Horrid.
DUSTIN B.S.O.
kevin k. | Premières impressionsThe young man working was very personable and professional. I would definitely use this location again.
Teresa H.very smooth rental Thanks
Mark B.Professional and fast! Thank you!
JONATHAN Y.The representative was very helpful and knowledgeable. He was able to multitask while helping two customers. Great attitude
Barbara C.Just a suggestion Welcoming people at the entrance or at the drop point will totally make the difference of a great beyond costumer service :) overall good service.
Louise G.Rien
Trecia M.The associate who helped me in pickup of the trailer had a terrible attitude and seemed so put off that I was there to pick it up to the point that they rolled their eyes at me and also huffing and puffing. I showed up at 715pm my reservation was for 730pm. When I arrived the person working the store was outside washing their car and after asking me what I needed made sure to mention twice that they were about to close. Terrible customer service. I'll never use this location again. The interaction the at the time I returned the trailer was better with the same person but it doesn't change the initial interaction
Chad S.Poor customer service vehicle smelled like smoke and was diety
ARTHUR C.Please get mantinace on the equipment. The truck was dirty and drove horrible. Disgraceful UHAUL.
Jamie H.The location is easy to access and the customer service is exceptionally good.
Jorn A.Great experience
machel M.I think you're just fine
larry E.You can improve by having the computer match what is actually on the ground. I was originally supposed to pick up the trailer at a different location (MacArthur Street in North Little Rock). She did not have a trailer and my pick up location was changed . Did, however get a $10 credit due to the mix up.
Gary F.The person that helped me provided great customer service.
GREGG E.Everything went good I would recommend friend to this location
Don M.The worker was very nice and helpful both days they gave me great vibes.. the facility was very clean too
Nicole J.Keep an eye on the maintenance of the vehicles. When I received the van, a couple of the tires were extremely low on air pressure.
Aaron J F.the woman that helped me was extremely pleasant and helpful
AKIRA C.Better customer service
Kavin A.Having a second customer service rep to assist. The rep had to check customers in/out & take reservations over the phone. It made for a long wait for all customers & must likely was stressful for the rep.
Ronald J.I rented a dolly and it wasn't in the U-Haul and y'all were closed so I couldn't remedy the situation. The mobile pick up option is more complex than advertised. Things that needed to be done before dropping of the U-Haul were not communicated well until you arrived back and started she drop off process. Just frustrating
Davis W.Great customer service and everything was done professionally. I would definitely recommend, and rent from here in the future. Thanks
Nicholas H.Everything was great, excellent customer service.. thanks
Ladell T.Great customer service experience!
Magnolia W.Inside the store is very clean. The truck I picked up wasn't. It also had a broken knob that controlled the air output location. It was broken off in defrost mode so I was unable to get the air conditioning to come out of the vents on a 100 degree day; it's important to have functional AC. I went back in the store and ask for another truck. They didn't have one to give; so Fredricka was super helpful. She was able to see where it was broken and get the air blowing back out the normal vents. Sadly; they didn't have another knob to give me, but I made it work in that setting.
Nichole T.I was given a truck on empty & told I would be given a discount. Was charged another $80+ when I dropped it off. Paperwork was shown to the drop off facility showing truck was on empty… still charged my card another $80.
Gretchen J.We had a reservation for a10x10x10 and nothing was available. Wasted hours of my time. Would never. Use u haul again for any type of storage. They shouldn't reserve something that isn't available. Awful experience
Meg B. | Premières impressionsYour job would be nice! My truck was filthy I had to sweep and mop both of them the second one looked like someone puked all over the walls the first one broke down on me and they told me to backpack all my stuff out of the truck to 65th Street from Cantrell and get another truck and I would tow mine that was the best solution that could come up with! I'm very disappointed in this place! And besides that they overcharge you all the time and don't even tell you when they're running your card or how much it's for!!!
Nick R.God is good all the time!
Diane R. | Premières impressionsAfter arriving to the facility to unload the uhaul we got several items off the truck and was arrived at the unit it was leaking. I spoke with the representative which informed me they didn't have anymore units available and there was nothing he could do. I had to find another storage facility and get the truck turned back in with a hour a spare and it was close to everything closer. It was very inconvenient. Time and money wise.
Shekita C. | Premières impressionsHad to go to three different sites to get trailer. Site said location one had it. Location one didn't and sent me to location two. Location two didn't have it and sent me to location three. Such fucking bullshit
Ian I.Rien
William G.We were treated first class
JAMES W.The service was a Night mare
JAMES W.Everybody I know has business with you guys you all are wonderful
Angellia P. | Premières impressionsShanell Anderson should be the manager of every U-Haul store. She is the most efficient manager that I have ever encountered.
Brice E.The lady wouldn't let me use my US Bank Cash+ credit card because she said it wasn't a credit card. I encourage you to look it up. The seat in the UHAUL had a cigarette burn in it and the whole inside smelled like smoke.
Brittany K.The truck had some electrical shorts.
Greg W.No customers were there, but 4 employees were standing around shooting there breeze while my truck was with many others in the same nasty dirty shape with cracked windshield on driver's side. The guy who checked me out was testy with me over that when I failed to see it before closing the program to note issues I found. I could go on, but, out of all the times I've used uHaul, it was the worst experience.
Tony D.Fast, friendly service.
Margeret G.Everything went really well. The staff were super nice, everyone!
Mauricio A.It was friendly n convenient
chris T.The staff is very professional and friendly. They really are there to help you. They're huge inventory makes it easy to get the best means to make your move.
Elisabeth Y.Outstanding customer service and very courteous!
Gary W.Continue to be great
eddie B.Staff was extremely rude
Douglas D.Don't charge me 40 to drive the truck to hot springs when there is a u haul dealer outside the west gate at hot springs village- four miles from where I unloaded my truck!
GEORGE D.Ms connects and the gentleman were great. We had a last minute need and they had a solution.
Randa H.The New GM is doing a great job! I'm looking forward to working with her more. Thanks for your customer service!
Lawrence T.Fire the bitch that works there.
Melanie D.Had trouble with the U - Haul App
TERRY R.good service
Kiyen K.Shardae was so helpful and knowledgeable, extra kind
Rosemary B. | Expérience généraleU halll customer serviced agreed to return money as I called on March 10 morning to call cancel the rent which was supposed to start on March 10 and I am moving my stuff only on March 12. Since I had to store in different location, I requested to calccel or change the place. But I never heard from LR office, and charged on my account for service I never used. Terrible experience!
Binod C. | Online Move InThank You!!!Those Ladies are awesome!!!
Lekasha J. | Premières impressionsGreat Experience!!!Sharde Nieves was very helpful and courteous...Highly recommended!!!
Willie H. | Expérience généraleLove them there’re so kind and nice
PATONYA R. | Premières impressionsKenyatta was very sweet, personable and accommodating. Give her a raise.
david H. | Premières impressionsVery clean and friendly staff .
RONDA A. | Expérience généraleOnly issue i had so far was the online process. Thought it was my phone at first but when trying to upload my DL and proceed to check out the page kept freezing and would have to start over again. Tried it on another phone and did the same thing. Eventually I got it to go thru.
Tina L. | Online Move InVery helpful and friendly staff!
Arzo/Jenia j. | Premières impressionsVery good people and a great place to store
Matthew F. | Expérience généraleVery clean and friendly service
RONDA A. | Premières impressionsThe employees at 65th St & Geyer Springs location were very friendly and helpful.
Charnetta J. | Expérience généraleMe. Nieves was courteous and friendly… two unfortunately rare attributes in these times. She made us feel like she cared about our specific needs and was happy to provide her assistance. The next time we need a storage unit, we will be using this location.
Robert W. | Expérience généraleI paid cash after dropping the van back off, then I find that my debit card was charged $14.06, September 14th, I requested a refund, I was told it would credit back to my account, 7 days later I have not gotten a refund, I instead was told I would need to speak to the supervisor tomorrow, I have waited a week, now I will have to report this to the credit bureau.
Corinthia S. | Premières impressionsBest service ever
Warren N. | Premières impressionsIt had roaches and rats in it. It's clean, climate control but definitely has roaches and rats…. Once i saw that i gave all my stuff away that was in the storage. But the people are friendly and very helpful!!!
Asteria J. | Expérience généraleStaff was professional/provided helpful information/knew company standard !
Patricia B. | Premières impressionsThe front desk clerk (guy) initially told me that there were ONLY 5X5s available and that the Kanis location had the larger units. I asked several times to verify. I had to go online myself only to discover that there were PLENTY of units and rented from there. Thank goodness for quick thinking and online rental and move-in.
TAIQUITHA R. | Online Move InSharde's customer service was excellent. I was extremely impressed with her professionalism and positive attitude.
CHANSON N. | Premières impressionsN/a
DARRYL B. | Expérience généraleI had an overall great experience!!😁 Thanks!
Rodney L. | Expérience généraleStaff was friendly and helpful, and I didn’t have to worry about my things, because my storage unit was safe and secure!
Libby P. | Expérience généraleThey charged me to open lock but I still had to cut it anf they didn't give my money back thats bad business
Jasmine M. | Expérience généraleThe lady was very rude and had a attitude when I walk in
ashley l. | Premières impressionsThe sales clerk was great. He did a great job on providing me with a storage room, thanks U-HAUL!!!!!!
Jeffery B. | Premières impressionsStaff was fantastic and very helpful.
Henrietta S. | Expérience généraleMS. Sharde and her staff are amazing. They where always able to help. I would definitely use them again.
Deljuana H. | Expérience généraleJust awesome. The manager is so amazing and helpful
Andrea H. | Expérience généraleCharde was exceptional. She made sure I had everything I needed. She explained to me the sizes of the trucks & storages. She answered all questions I had & was very professional.
Dandrea J. | Premières impressionsNo comments at this time!
Lawrence T. | Expérience généraleS.O.
Carlita M. | Premières impressionsI really appreciate the staff at this location. All were very accommodating and sensitive to my needs.
JO A L. | Expérience généraleGreat customer services
Tamara M. | Expérience généraleGood units and friendly staff! Couldn't ask for more.
David C. | Expérience généraleStore manager at this location was very unprofessional and rude and called my peoples out there name
Natasha P. | Expérience généraleThe GM was very polite and nice. I will give yall an A plus
Tamara M. | Premières impressionsDid a great job taking care of my things
Rosa P. | Expérience généraleThis location is still rated #1 is my book and I visit a lot of branches! Thank you Briana for doing an excellent job!
Lawrence T. | Premières impressionsNice, personal, and expeditiously responsive in our time of need. We are very thankful for the availability of this store and kindness of its staff.
Trakenya D. | Premières impressionsVery friendly staff. I will Recommend your store on Geyer springs and 65th. Thanks and god bless
Sabrina P. | Premières impressionsI was told two different things from the call center and store rep. When I called I was told I could rent the truck for 24 hours and when I went in the told me I would be charged a extra day
karen l. | Premières impressionsShe was very helpful, seeing as this my first time ever needing a storage unit. She was able to help me with all my many questions. From a truck reservation down to pick a lock for my storage unit.
portia w. | Premières impressionsVery Good Service
evelyn j. | Premières impressionsExcellent service à la clientèle
lisa l. | Expérience généraleEveryone was great! Seamless and well organized!
Pamela P. | Premières impressionsExcellent service à la clientèle
lisa l. | Premières impressionsEveryone were friendly and very professional. I have no complaints.
Almanda G. | Expérience généraleExcellent service,the people in this Store were great,nice, and helpful, they were concerned and very good at what they do. I recommend this U-Haul to anyone looking for great service,good work.
Tina U. | RéservationThanks for being such an awesome storage if I ever need you again I'll be back
Shana L. | Expérience générale