Évaluations des clients U-Haul Moving & Storage at A&M University

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at A&M University

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Jennifer S.
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Everyone was courteous. The truck was in good condition and my transaction went smooth with no negative issues.

Julie G.
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They both went above and beyond what they needed to do. They made our experience such a pleasant time.

Monica K.
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Great customer service from the staff in the morning and evening. Will definitely rent from them again.

Michael C.
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Le client n'a pas laissé de commentaire.

Jennifer M.
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Le client n'a pas laissé de commentaire.

Bodley T.
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I thank the store for their hospitality; it was a great experience and I will rent again soon! Thanks

Max C.
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Le client n'a pas laissé de commentaire.

Andy B.
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Le client n'a pas laissé de commentaire.

Carolyn N.
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Front desk person that assisted with the truck was not wearing a mask when speaking with my husband outside at and near the truck.

Wesley P.
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Le client n'a pas laissé de commentaire.

kerry O.
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Le client n'a pas laissé de commentaire.

Frank H.
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Rented from Penske 2 weeks earlier who never held my reservation, made me travel to other locations, and overcharged me! U-Haul will ALWAYS be my choice!

Andrew M.
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Le client n'a pas laissé de commentaire.

Gillian N.
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Actually clean the vehicle before you give it to a customer. We are in a pandemic, it should have been spotless

Jonathan E.
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Both employees that had helped me picking up the trailer I rented and when I returned it were very helpful and knowledgeable.

Richard D.
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We were informed that the drop-off location was 5 miles down the road from the pick-up (from my delivery point, I had about a one mile trip to bring it back). The only reason I can discern why this was done was that the pick-up location was brim full of trucks and they needed to move their trucks to other locations. I was caught off-guard by this - everything was local and I had simply never seen this situation. In short you had me doing your dirty work - moving your trucks off-site. I got turned around trying to find the drop-off location, and my wife had to drive an extra 10 miles to pick me up. there was no one at the drop-off location - no one to check to see that I had filled the tank, no one for me to point out the bug spattered window that was the condition of the truck when I picked it up. You should have paid me $100 for my trouble, or do it yourself. I will warn everyone I know about this trick, and the general shoddiness of your operation. I will use Ryder or someone else for my next project.

Karen R.
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Le client n'a pas laissé de commentaire.

Jesse P.
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Le client n'a pas laissé de commentaire.

Christopher S.
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Would use other TX location. Attendant did not wear a mask and was somewhat unfriendly in his demeanor.

Holly G.
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Le client n'a pas laissé de commentaire.

Georgia P.
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Representative was courteous, and helpful. Made me feel welcome and had a great personality.

David M.
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Le client n'a pas laissé de commentaire.

David R.
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Have had Dallas Briles as my associate in my recent rentals. He has been EXTREMELY courteous in helping me correct my faulty choice of trailer and getting the correct trailer. I really appreciate that dedication!!!

Sondra W.
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The service was excellent 👌🏾

Feng W.
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Le client n'a pas laissé de commentaire.

Francis V.
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Very efficient use of space in a crowded college town. Each team member worked as a unit and timing of entire process was minimal. In and out process was quite well done. Equipment was well maintained.

Caldwell S.
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Le client n'a pas laissé de commentaire.

David M.
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Dallas, the counter man, provided seamless, excellent service.

David R.
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Le client n'a pas laissé de commentaire.

Courtney M.
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Le client n'a pas laissé de commentaire.

Chala G.
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I was overcharged abs the staff was very rude

LYNN SUSAN L.
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We had a great experience. We walked in at 6:35 on Sunday and by 6:37 we were in the truck. It was clean. It was big enough. We would go to that Uhaul again if we needed to. Thanks

tiffany M.
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Le client n'a pas laissé de commentaire.

Michael C L.
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Le client n'a pas laissé de commentaire.

David L.
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Not any improvement necessary.

Robert T.
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Le client n'a pas laissé de commentaire.

Timothy D.
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Costs are outrageous. It's misleading. The do everything yourself with your phone is a bit much. If you didn't have a smart phone, you wouldn't be able rent the truck. U-Haul can't even answer their phone if you have an issue without a half hour wait. Not cool!

Bryan C.
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Le client n'a pas laissé de commentaire.

Harry R.
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Le client n'a pas laissé de commentaire.

LINDA P.
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Le client n'a pas laissé de commentaire.

KASHBEA S.
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OMG were di I start she was so so help and calm I was upset by what other location had done she stayed calmed she help me jumped my car cause battery was dead due to other location telling to leave car on while driving and just put in neutral. I want to thank the person at this location I don't remember her name but she was Amazing pls give her free lunch or something

Joseph N.
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Le client n'a pas laissé de commentaire.

TIMOTHY W.
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Le client n'a pas laissé de commentaire.

John W.
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the truck was hard to get into because there were no step to help entry/exit the cab area.even though the truck was small it needed a loading ramp.the entry/exit into the box area was to much of a step.

Brian M.
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Le client n'a pas laissé de commentaire.

AUBREY S.
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A lot! I have to believe the leadership starts at the top and trickles down. It was an awful experience doing business with U-haul. I will definitely being looking for another trailer company to rent from the next time I need one. Same for storage options. Take care of business U-haul! Treat your customers right!

STEVEN Alan F.
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Everything went well. in Houston a trailer tire blew out. We went to a Uhaul station and the trailer was swapped out. All went well.

Ethan L.
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AWESOME PLACE TO USE UHUAL RENTAL

Ron W.
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Nothing. Just keep doing what you are doing.

Cecilia E.
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Le client n'a pas laissé de commentaire.

Jeffrey S.
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The cover on the driver's seat cushion was loose (slip-on type, not anchored - velcro behind seat was loose).

Annie C.
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Smile and welcome in how can we help you with something

Julie W.
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The manager needs to work on his customer service. He was not friendly at all.

Leo Y.
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Le client n'a pas laissé de commentaire.

NICOLE Z.
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Le client n'a pas laissé de commentaire.

Lide S.
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Le client n'a pas laissé de commentaire.

Heather M.
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Need more staffing. The wait times are long in the afternoon and no one was in the building for the first 10mins I was in line.

austin B.
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Le client n'a pas laissé de commentaire.

david P.
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Le client n'a pas laissé de commentaire.

Anthony C.
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Everything was good

PAUL L.
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Le client n'a pas laissé de commentaire.

Elizabeth G.
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Le client n'a pas laissé de commentaire.

Jay C.
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Le client n'a pas laissé de commentaire.

Richard W.
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Le client n'a pas laissé de commentaire.

Ernesto R.
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Le client n'a pas laissé de commentaire.

Juan M.
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Friendly service. Only suggestion is an extra person on the morning rush, took over 40 to help 3 customer ahead of me.

STEVEN Alan F.
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Good professional service from all employees.

JANALEE S.
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I showed up at 8 am to pick up my rental & due to there only being 1 employee working & 8 people in front of me in line, I wasn't able to pick up my equipment until almost 9 am (8:47 am to be exact). Then when I was returning the equipment there was yet another line of people in front of me so I waited in line for another 20 minutes. I reserved the UHaul for a total of 4 hours and ended up getting charged for 2 rental periods because of waiting for over an hour for the employees to check me in & out which doesn't seem fair & like very poor customer service. I will NOT be using UHaul in the future & will pay more to have better customer experience. I would also like a refund for the additional rental charge because of the location being short staffed.

Randolph S.
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Le client n'a pas laissé de commentaire.

Eddy B.
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Le client n'a pas laissé de commentaire.

Mark H.
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Le client n'a pas laissé de commentaire.

Mayalonie S.
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Le client n'a pas laissé de commentaire.

timothy R.
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I'm glad I was only driving for a few hours. Otherwise, the drivers chair, while obviously maintained, was shot and needed to be replaced. Overall though, I was very pleased with the whole experience.

Byron M.
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Le client n'a pas laissé de commentaire.

Cameron H.
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Le client n'a pas laissé de commentaire.

Randy S.
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The lady at this location was excellent. Due to lost of emails during move did not get chance to reply to previous experience with U- Haul a couple of weeks ago --- your system of tracking and assignment is the most horrible and crappy system ever. I made reservation in home of Beaumont it appears that you have a poor inventory of trailers- in all of Beaumont it appears there was only 1 trailer- that individual did not return on time..sent me to another town about 40 minutes away. ph # was a fax # and site was at an abandoned building that had the trailer. was told it open at 9 it opens at 10. was told just had to go over there and pick up. but original contract cancelled.. when finally got hold of someone -was told it was not in system and he would be there at 11. drove all the way back home. try put in system for Kountze- said there was no trailer available on that day ( it was at that abandoned bld so put in a later date just so get a contract. accepted it then later said it was not available and sent me to yet another town. Called customer service told them I had made 3 trips to Kountze, lady finally agree to honor reservation refund.when tried to take back to Kountze location individual never would call back( original ph#is still a fax #). call customers service - said would let me deliver in Beaumont. went there and he said had to take it to kountze or would have to charge fee for not taking it back to original site. told him just called customer service and to call him - he would not .left trailer there - he told me to go in office to pick up receipt and walked away. it showed that i still owed money. called customer service( also improve service by hiring more people i was on hold almost every time for 20 -30 minutes - i don't have time to be on a ph for that time.was told everything was taken care of and i did not owe any money. _Customer service people I talked to were good- they are dealing with a crappy system). later on i got a text saying i had not delivered the trailer at the Beaumont location apparently the gm did not bother to show . had to call again and be on hold for ever. customer service person said would follow up and take care of. I used U-haul only because i did not have an alternative. In general I would never recommend U-Haul to any one if they could go somewhere else.

HARI C.
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Le client n'a pas laissé de commentaire.

Gary S.
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Great experience at this location. Interactions were efficient and professional.

Kyle Z.
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Le client n'a pas laissé de commentaire.

Kumudini D.
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Le client n'a pas laissé de commentaire.

William S.
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Le client n'a pas laissé de commentaire.

Lavada C.
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Le client n'a pas laissé de commentaire.

Chris D.
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Le client n'a pas laissé de commentaire.

ORLANDO A.
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Le client n'a pas laissé de commentaire.

Mark H.
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Le client n'a pas laissé de commentaire.

Cheyanne S.
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I understand that waiting in line is common, especially on a busy move-in day, but you'd think that there would be more than one person working the front desk.

Wallace G.
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Le client n'a pas laissé de commentaire.

mark edward B.
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Le client n'a pas laissé de commentaire.

SAMUEL DAVID H.
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Le client n'a pas laissé de commentaire.

Ricky P.
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Le client n'a pas laissé de commentaire.

Constantin B.
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excellent prompt service being the only customer at the time....helped a lot

Judy K.
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The customer service is terrible. The one gentleman that usually works the front desk, has the personality of a door knob. He acts like a robot. I've encountered this gentleman on several occassions. He isn't kind period! I said to him, " good morning sir", & his response was "I'll be right with you". He behaves as though you're bothering him. His attitude is horrible. Especially, on an early Sunday morning.

DONALD J.
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Le client n'a pas laissé de commentaire.

michael F.
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Le client n'a pas laissé de commentaire.

Bradley D.
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Equipment return process could not have been better or easier. Outstanding!

LEE B.
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Very congested location - perhaps some signage to help

Dennis P.
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Keep up the great work!

Christopher T.
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Le client n'a pas laissé de commentaire.

Rhonda D.
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Attitudes, I booked online, however the website had difficulty so I had to redo the process which I was told was normal by staff. I felt like I was disturbing them as only 1 of 3 were helping customers, which were in a long line- then another long line to return the truck. Over an hour and a half wasted at uhaul. Worst experience at this location in all my numerous rentals from there.

David W.
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The location is too small to handle the volume of rentals. There is no logic to the equipment drop off because the lot is jammed with customer cars and equipment everywhere.

Non reviews have been submitted for this location.

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