The front desk Man that help me with the pick up was the very best I've ever seen in ny life. Professional, great customer service and quick.
Juana M.Customer Reviews for U-Haul Moving & Storage at Airport
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
larger,better orginazed drop off area
Jeffrey J.The associates that helped were all very friendly, even reassured my nerves on driving a big truck. Pleasant and easy experience from start to finish. Merci.
Laura K.All staff should be recognized for all their hard work.
Benjamin E.1. Uhaul should include all charges when reserving on the internet. Uhaul knows the taxes will be charged so stop trying to make it a secret 2. When I picked up the trailer I saw the left fender was damaged. I mentioned it to the agent and he stated it had been noted. On my drive home I called back to Uhaul and requested an email indicating the damaged fender. The agent stated she was unable to send such an email. Why not? That doesn't seem like an unreason- able request.
Steven S.Everything went as smooth as I could have hoped for.
Keith C.I was not present at drop off location, but heard nothing bad.
MILES B.Pretty good service, very young workers which is n this day and age surprised me. They had good work ethic, had you on your way quickly and made the process smooth.
Thomas P.The staff here are great
Anthony Z.The area is small for the volume of customers.
Victor P.Returned early and online however the confirmation was early the following day and great thank you
Thomas R.Great location and plenty of products to support your move. Excellent Customer attention and service support to client. Very helpful personnel.
Juan M.Excellent service and staff. On site parking for car during rental was convenient.
Renee D.Very knowledgeable and courteous staff
Ken R. | Premières impressionsI've been using this U-Haul location for close to 30 years at least once or twice a year and have never had a bad experience.
Michael S.Needed a truck last minute. They were able to accommodate. Fast and professional service.
John S.Nothing,really. Most courteous group I have ever dealt with.
Elmer B.Why I said No for the equipment was that the 15 ft truck, the radio did not work, and the A/C would stop working, then start again, and stop again, on and off for most of the trip, the truck itself was great, ran well and easy to load and unload. BUT the team of folks at this location are excellent, very professional. My two concerns were addressed by the manager, Sabastian. I was pleased with his handling of the issues. I will continue to use this location for any rental needs, Great people at this U-Haul location, Give them my thanks for doing good work!!!
Fred C.If there was one small complaint is that the gas was only at half when we got it.
Mckee D.More friendly customer service agent at check in. I believe the name was Matt. He was not overly friendly and very short. He didn't take much time to explain anything and needs to slow down when talking and not expect the customer to just know things. I realize he probably has to repeat the same thing everyday a hundred and one times but the customer doesn't know the procedure when they've never had rent a u haul.
Darla C.The online process to check in is terrible. The staff that had to help me check in was not super friendly
elizabeth S.Easy and quick scheduling, pickup and drop off. Staff had everything ready as quoted. Good experience all around.
Stephen C.Keep up the good work.
David K. | Online Move InI had some unplanned items show up for storage and had to get another unit and staff were fast and helpful to add a room for my use.
DAVID K. | Online Move InMore polite to guests.
jason V.Nothing counter guy was extremely friendly
Kirk L.The GM is excellent and is the main reason this location is my first choice for my rentals.
ANDREW T.Easy pick up and drop off process. The pickup truck was very clean.
Al A.Equipment was in good condition. one of the loop handles on the ramps was worn/torn, but otherwise the transport was 98 % good and the representative was great in assisting with hookup. I returned the vehicle early, but 10 minutes after close - and was floored when the employee was leaving, but stopped and turned back around to help me. He helped another customer too. It would have taken me 20 minutes to unhook and park the trailer, but he did it all in 5 minutes - really appreciate the fact that he went above and beyond to help me and the other customer. I will come here for all my rentals because that's great service!
Mark P.Convenient but a little pricey
Kathryn Y.Check engine light came on soon after I drove away from rental site and stayed on during rental. Staff were friendly and helpful. Returning vehicle was an issue on Sunday evening as there was hardly any room to park the truck at the rental site. Perhaps let customer know that it may happen and suggest alternative parking sites then "under the canopy".
Jasvinder S.moon twp. has best manager!
Ronald S.I'm and out in less than 3 minutes. Outstanding!!!!
John K. B.We parked in the return equipment slot and had to wait about ten minutes for someone to come out and tell us to just leave the keys in the ignition and head out
Joshua J.Merci
John N.Very nice service..friendly employees..
Cynthia D.Mr David Geary, the manager, was very professional and courteous in helping us through a challenging situation. His staff was great ( especially the young man Mr Naly ) at getting us in our way promptly for our one-way move to Florida! Please give them recognition!
TIMOTHY W.I ordered two pieces of equipment to be put in the back of the truck. I asked the sales associate when I picked the truck up if the items were in the back of the truck and he replied with “definitely.†I get home right at my movers arrived to find out that they were NOT in the truck therefor those items were not able to be moved today and I have to hire movers for another entire time slot so that they have the equipment they need. Very frustrating when it's expensive to have movers come and you would like to get it done in one day.
Jessica G.Keep up the good work!
Charles S.No issues. The staff at the location was extremely friendly and took care of all our needs. I highly recommend U-Haul and this location.
Ashok A.No improvements necessary. Everyone was friendly and the hitch was installed within 45 minutes.
Joseph G.Make sure you quote total prices (taxes, fees, mileage charges, etc.) early on on the conversations.
Eric P.I have rented from this location multiple times. Always a great experience!! Other U-haul locations should follow their example!
Terri H.The truck needed some definite work done to the steering components. The all around appearance of the truck was an eye sore. Inside the box wasn't even cleaned out prior to our use. While the floor mats were clean and gave the appearance of being “clean†on the inside, the cup area had dried coffee spilled into it. I wasn't going to clean that up but I did however sweep out the box upon us returning the truck. A caution statement to whoever rents from this location- document everything with pictures. I was lucky that my wife had worked for one of uhauls competitors and she knew what to look for with damages to not be charged.
Alaina N.My uhaul experience was fantastic after everything was straighten out my first pickup location was the Auto House I Robinson Twp I called the Auto House to Confirm my reservation that's where the trouble started the man at the auto house told me I no longer had 24hr per contract truck rental it was reduced to 14hr this is the day before my move that I was doing by myself loading a 26' truck I told him that's not possible I'm a one man operation, he then said then your not getting the truck and hung up on me I immediately called U-Haul and asked why my 24 hour contract was reduced to 14 hours the young lady was very nice and told me she didn't understand it as well but set me up with another location further away from my house but would do, Uaul representatives where extremely nice and accommodating so I do give Uhaul five star's Auto House in Robinson Twp gets 5 💩💩💩💩💩 for being extremely Rude
GARY M.Friendly service at the counter. Quick and quality hitch install. Speedy checkout. Spent about a third of the time at the shop that I expected and am very happy with the result.
Eric R.Too expensive
Hannah C.Marker lights broken, trailer was tagged with spray paint and had issues with tie downs inside. Had to drive 30 miles past two locations to get equipment.
Tyler P.You have a very smooth operation with all the supplies anyone could need.
Nathan H.The staff was professional, courteous and helpful.
William K.Last gentleman that helped me was awesome. He was kind and very helpful.
Davith H. | Expérience généraleGreat secure facility. Clean, quiet, and convenient. Optional sizes of storage rooms, carts available inside door to transport items to your storage locker. Loading dock for convenience. Got a promotional free month. Very helpful staff. Green area to recycle/reuse boxes and/or stuff.
jennifer K. | Premières impressionsSomebody climbed over the wall in to my unit.... and stole several things....I didn't have insurance therefore I didn't notify you.... I'm very upset with this situation...that's what why I took my business to a different company....
Craig C. | Expérience généraleThe storage area is kept immaculately clean. The staff was always very helpful and accommodating.
WILLIAM O. | Expérience généraleFortement recommandé!
veronica w. | Expérience généraleThe staff was outstanding and always helpful.
eileen f. | Expérience généraleThe storage is not secured. Open for anyone to walk into the facility 24/7. Did not need to swipe access card to get into building, on elevator, or on second floor at 9p at night. Plus, they have big rat traps in the storage units.
CHRISTINA M. | Premières impressionsThe entire team was amazing. Everyone was very professional and very easy to work with. This was our second time working with this company and I highly recommend them.
deborah h. | Premières impressionsThis facility is always clean, accessible and welcoming. Staff is helpful when you need them.
JUDITH H. | Online Move In