Évaluations des clients U-Haul Moving & Storage at Airport

The staff was very friendly and helpful.

Have been using this location for several years. Quick and easy in and out.

Great people great service

Nothing. Everything went absolutely smoothly. The management was very kind and accommodating. Vehicle was exceptionally clean and the overall experience was wonderful. I will continue to use this U-Haul location for my moving and storage needs. I also will highly recommend this location to friends and relatives.

The mobile check in/out process was a little rocky. Needed a 3rd phone number and had to actually call that person when on site. Would have been nice to know that ahead of time. Uploaded DL pics prior to arriving at location had to do it again when on site. For bringing the truck back it wasn't clear the expectation. I was asked could this be rented to another family. Not sure what the qualifications are to re-rent the truck. Seemed like an ackward question to ask a renter. Also I was never told what to do with the keys I just left them in the truck

Your self-return process is cumbersome and frustrating, especially when mobile network coverage is spotty. What do you want a picture of next? My first-born male child?

COULD NOT GET THE AFTER HOURS CHECK IN TO WORK AND WAS CHARGED THE EXTRA $20. NOT THIS LOCATION FAULT, THIS IS ON CORPORATE FOR MANDATING THIS EXTRA FEE

Nothing at all. Everything was great

Nothing this was an excellent trip.

I have never turned in rental equipment with less hassle! Pull up, wait a minute until someone came out to assist. Watch him unhook the trailer. Drive away. Great service.

Always friendly, helpful and courteous.

No issues. Loaned me hitch when I brought the wrong size with me.

They were right there when I pulled up again great customer service thank you

Process went very smoothly. No issues. Staff was courteous and helpful. Restrooms were clean. Truck was well-maintained and clean.

Great young people served us from the beginning. Gives me hope in these messed up times.

Why was I charged an over night or after hours fee. That's bull shit. WTF Hidden fees not explained at time of picking up rental truck. I would like a call back w an explanation.

Nothing at this moment

Better customer service

My initial location was Michelle's self storage. When I arrived the truck was parked out front as expected but the key was not in the lock box. After talking with a u-haul agent they were unable to get ahold of anyone at the location (they didn't open for an hour after I was scheduled to pick up) I informed uhaul that I was paying for movers and they credited me $50 and sent me to this location. They did a great job here and had me on my way quickly.

Great, friendly service. Truck was ready and waiting, saving valuable time!

Windows were smeared and hard to see out of at night.

Had reservation for 7am. Employee was late to open store. He was sniffling and hacking at the counter. Rental truck and trailer was not ready. Windshield had some type of spray all over it. I had to pull over twice to wipe it off with ‘my' JACKET because the glare from the sun was so bad. I couldn't see clearly. The truck bounced bad, the trailer swayed terribly and was constantly making a thumping type noise. I had severe anxiety in this truck and trailer. I was on a one day schedule and drove 273 miles in this death trap. I was scared so much, my hands were gripped so tightly, they cramped and hurt hours later. Very disappointed from the time I picked it up to the time I left.

Both local sites were very helpful. The 800# support was horrible.

I needed to keep the truck few extra days and it was no problem

The entire process was smooth and I had very friendly service. I would recommend using this U- haul to anyone

Clean your vehicles, lower your mileage charge and any other charges. I should have had to pay $85 for a $40 truck for 1 day. The lady at the location also did not so any care nor say anything to me when I told her how dirty the truck was, I should have gotten paid due to me having to clean it.

Excellent service!

Fast and friendly service.

Good service. Trustworthy company

Dont rent out garbage unless you are willing to make amends by refunds or vouchers of some sort...

Location always takes care of us.

Well, I have used this location many times per year for at least the last 15 years. Prior to this, the staff has always been great. However, that was not the case for this rental. The customer service began with a rude "whatta you need?" The agent, Nick was no help whatsoever, and was glaring at me as if I was imposing. I wasn't even shown where the truck was parked. Moreover, I was quoted a price of 39.95 plus .39 cents per mile. However, I was charged .79 cents per mile. PS be prepared for the new "do it yourself check in, or you will he charged an additional 20.00. There's more, but I'll just add this. I asked for the manager to give me a call, but he never called. Used to be good, but terrible now!

Ash was very helpful setting up my rental and giving me all the prices before during and after my contract.

I had a 24 hour rental for a pickup truck. I drove off your lot at 9:30 AM. I received a phone call at 9:08 AM the next day wanting to know where I was with the truck. After having to wait for 3 days for an available truck , I thought that I could use the entire 24 hour period. The person calling me was rude. I will be using another rental company in the future.

Thank you the Customer Service was excellent

Dave Geary made everything easy and efficient. Thank you! Claire Hardy

The storage is not secured. Open for anyone to walk into the facility 24/7. Did not need to swipe access card to get into building, on elevator, or on second floor at 9p at night. Plus, they have big rat traps in the storage units.

THE EQUIPMENT I RENTED WAS A CAR TOW DOLLY WHEN HOOKING UP THE EQUIPMENT THE EMPLOYEE WAS CHECKING THE LIGHTS AND "SAID " THEY WERE OK , WHEN I GOT TO WHERE THE VEHICLE WAS TO LOAD IT ON TO THE TRAILER I HAD TO UNHITCH THE TRAILER AND POSITION IT SO THE CAR COULD BE LOADED ON AND RESET THE TRUCK TO HOOK UP AGAIN , AFTER LOADING THE CAR I RECHECKED THE TRAILER LIGHTS TO FIND THAT THE RIGHT SIDE LIGHT WAS OUT , THE TAIL LIGHT WAS RIVETED IN AND HAD TO BE DRILLED OUT TO CHECK THE LAMP FINDING THE LAMP WAS PLUGGED , PLUGGED BACK IN AND LIGHTS WORKED PROPERLY, WHEN I RETURNED THE TRAILER I MENTIONED THIS TO THE EMPLOYEE AND WAS GIVEN THE ANSWER THINGS HAPPEN ON THE ROAD HE SEEMED TO ACT ODD WHEN CHECKING THE LIGHTS ON PICK-UP NOW I KNOW WHY, I WAS SENT OUT ON THE ROAD WITH LIGHTS ONLY WORKING ON ONE SIDE, I THINK THERE SHOULD BE SOME COMPENSION FOR MY EFFORT IN REPAIRING YOUR EQUIPMENT TO BE SAFE ON THE ROAD

customer service was great!

The reason I rented a truck from U-Haul because it was advertised at one price and in the end I paid almost $100 for a couple hours of use. Please be up front and honest with the actual costs so the customer is well informed.

Friendly staff

My brother dropped off the rentals so I have no particular comment to offer

Thanks for great customer service

Dave, You and your staff provided top of the line service. I would recommend you to anyone with complete confidence. All the best, Joe

Dave and his team are very helpful.

The entire team was amazing. Everyone was very professional and very easy to work with. This was our second time working with this company and I highly recommend them.

This facility is always clean, accessible and welcoming. Staff is helpful when you need them.

I would add some type of lighting in the storage units themselves.

Thank you for being open in this time of urgency.

Great staff very helpful and efficient

GREAT Service - Friendly, Pleasant and always willing to help in every way.

I highly recommend this U-Haul Storage Facility. The staff are pleasant, competent and helpful. The facility is clean and easy to access, We were able to store our items there with confidence.

X

They were professional and considerate of my needs

quick pleasant and helpful

Nick was very helpful helping me set up my storage unit. I will be coming back for all of my moving needs in the future. Thanks!

Clean, safe, friendly and very helpful staff!

Being assigned storage unit was cumbersome. Secondary contact info had to be re-entered 4 times because of poor UHaul software.

Very good experience using the storage facility for almost 2 years. Clean and well maintained. The reusable box area and the unwanted furniture” section is a great way to recycle/reuse. Thank you !

There is a wonderful employee named Chris on site. He is friendly, professional, and solves any problem instantly. Other employees who work there are terrible. There’s one with a ponytail. He’s awful.

I want to say that the u haul rentals at Gablers Garage have been the best. I would highly recommend going to them. They have the Best service and were very reasonable and understanding!

The staff was very professional and curtious

David and his crew were extremely helpful and went above and beyond their duties to make sure that we were taken care of during our move. We felt like we were working with “family”. HIGHLY RECCOMEND

Everything about the staff at this UHaul was top notch. Would get a unit here again if needbe.

You can always trust UHaul for your storage. It's secure for your belongings, with convenient 24 hour access. Your belongings won't get wet or have any other problem.

Dave and his team always do a phenomenal job and I couldn’t recommend this location enough.

Staff goes above and beyond to provide service.

The Manager was very polite, helpful and knowledgeable.

Well done.

My storage facility was excellent. I’ve no complaints. Had I need a facility again I would not hesitate to use Moon Township storage.

I found the place to be convenient and the staff very helpful.

Everything was good, if the need arose I would easily come back for my storage needs.

The facility and staff were good

Place was great only issue is that if you don't have a truck the loading dock is a hinderance. The elevator is a hit or miss if it decides to operate. Have to slam 2 or 3 times.

I absolutely love this facility - for storage and truck rental! The staff is the best! I cannot say enough POSITIVE words about them and the services!!! 5 STAR all the way!!

The people were helpful when I turned my box in. Very simple and quick process to return the empty box and I appreciate the staff at the moon township uhaul.

Excellent customer service!

Great customer service!

This facility and staff have been the BEST!! I have had a lot of changes in my life over the last 3 months and this entire facility from rentals to storage has been awesome! Cannot say enough!!

The staff was very professional. No wait. They were even willing to work in the rain to get the trailer off! Highly recommended.

Thank you my experience was great with the use of your facility.

Thank you!

The staff was friendly and professional.

I was very happy with the service at this location. The major downfall of this was when I moved out on April 23 which was 6 days after I paided $197 for rent on the 17th and Uhaul wouldn't refund any

Staff was always very friendly and respectful.