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DAVID R.Customer Reviews for U-Haul Moving & Storage at Airport
Testimonials From Recent Customers
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Very easy
PAULA R.Have use this location numerous times and always satisfied with customer service and equipment.
Patrick D.Your customer service personnel are just the best at this location
Mark G.Very nice, very helpful.
Louis D.good people at this location but the whole experience of online reservation was awful and the entire trip was a waste because my 6 ft wide trailer only had a ramp of 4,5ft
Jonathan B.Excellent service and with no complications. Thanks, crew!
WALTER W.None. It was great.
JohnK B.Great customer interaction! Fast service
robert V.Always a great experience. Great customer service for pick up and drop off. Nice vehicles. Clean vehicles. Always a reliable UHaul location.
Eric K.I made my reservation for a different location (6921 Fifth Ave, Pittsburgh PA) and had a confirmation. But the location was changed to 5356 University Blvd, Moon Township PA. Although I understand that sometimes a change could be needed, you should send a very prominent "Change Notice" email, text and/or call to let the customer know. A same day confirmation text is nice...but the location change at the last moment doesn't stand out when it is just a confirmation and not a "hey, we don't have your vehicle where you reserved it...instead it is about a 30 minute drive away" note.
James W.Friendly quick service
Tony Z.This was the best experience I've had when renting any vehicle. The customer service is excellent!
Alvarad R.This place was excellent! I was able to get a hold of them to make changes to my reservation and equipment pick up was lightning fast! I wish all UHaul locations were like this.
Jitka H.The truck that was provided to me was terrible. It had already had 150K miles. Very tough to drive it on the freeway. Overall terrible experience with the truck but the hospitality was amazing.
venkata krishna P.Easy, efficient, honest
Amanda G.Location was not the one that I selected when I asked about transferring the reservation to a location closer to me they would not do it. So I had to drive 30 to 40 minutes out of ,y way to pick up the equipment. The equipment was not in dispatch ready shape. It had a tire that looked very low on tread that tuned out to be almost no tread and a patch of tire had belts rubbed through the rubber. Two of the four tires were at 50 psi not 65 psi and only one tire was actually at proper tire pressure and tread wear.
Robert M.Would like to add that the customer service representative that helped us find a truck was extremely helpful. I felt like they went above and beyond to help sort out our reservation.
Michael S.Friendly Staff and fair prices
Darren Q.The entire experience was perfect.
josh C.The entire event went very well. Dave is an excellent customer service representative for U-Haul. He
David S.Was quick and easy after a long day of unpacking,
Douglas J.Keep doing what you are doing! Everything was Great! The manager Dave was Exceptional. Great Customer Service!
John D.Best uhaal rental in Pittsburgh
Steve M.Keep doing what you've been doing
JAMES H.Staff was very nice
SUSAN G.Excellent staff, best U-Haul I've ever used
Steven E.Vehicle was in good condition and made our move easy. I appreciate the UHaul employee did not try to up sell me anything. Quick and easy check in. However I was amazed of all the additional equipment and services available through UHaul even though we did not need anything else UHaul had anything else we could possibly need for a move Also UHaul was much more economical than that Yellow vehicle renter. The big Yellow vehicle renter prices were outrageous.
William A.Tail light bulb was not working which caused people to be beeping the horns at me in Pittsburgh busy traffic because they thought I wasn't signaling
Craig W.Very courteous and professional team - easy pickup, answered all my questions, highly recommended!
Albrecht P.Very kind and energetic crew onsite , also personalable
RAY W.Nothing, great group of guys, good equipment and great at explaining everything.
Mark C.Quick check-in and hook-up. Very professional.
David H.Everything was excellent...Dave is an excellent manager. The store is clean and organized, the workers are friendly, they were on time and the installation went smoothly and finished ahead of schedule. I would highly recommend this location to all of my friends who either need a service or need to rent a truck. Thank you!!
RICHARD G.The truck was old with over 175000miles on it
George S.Smart phone didn't work, rep inside said no problem and completed transaction for me. He was friendly and efficient. This location is not the closest to me but it is the one I will continue to use.
Patrick H.Please fix the app to upload pictures. This is my 2nd truck I rented and it still doesnt work within a month
Joseph P.No comment
Michael H.The service was amazing from every person I came in contact with. Some of the best service I've had in the last few years!
Raymond C.Always the best rentals and efficient courteous service!
Claire H.stop charging for mileage
Donald A.Excellent knowledgeable professional employees and oh so polite
sherry M.Got charged for mattress covers, but received furniture pads, the clerk was very rude to my driver, and they STILL owe me $106 back on my card because we didn't keep the truck more than 6 and a half hours AND we were well with the distance allotment. He said to expect it back in 3-5 days, but then I was told when I called about the clerk giving us attitude and about him screwing up the mattress covers, he didn't start to process my refund! What is this location trying to pull?! I'm glad I didn't hire movers from them because I'd expect something to turn up "missing" with all these shifty antics!
Carni B.We asked for a 15 footer and we found they had some sitting we could have used, but was told we were overbooked. Why reserve a truck if we can't get what we need.
Tina M.Quick and easy pickup. Perfect location for airport access.
JOHN S.Store Manager very helpful/knowledgeable
Thomas K.All good
robert M.I rented a trailer and had to detach from the hitch for parking at my home. The screw of the connector was rusted over. I had to spray some WD-40 to listen the rust in order to unscrew it (it still took considerable effort to unscrew by hand). Other than that experience was great.
Matt T.Jake was very helpful when I first rented the unit. Sebastian was also very helpful when I was checking out. Thanks for everything!
Mary Jean B. | Expérience généraleThank you, kindly Have A Fantastic Day!
tamyrah m. | Premières impressionsExcellent customer service and seamless storage unit check-in and cargo van rental. Staff friendly and helpful.
Paul Z. | Premières impressionsvery helpful staff
John B. | Expérience généralewas being charged for my storage unit i canceled months ago.
leah k. | Expérience généraleVery pleased..
Todd S. | Expérience générale$100 for a tiny broom closet sized storage is a compete rip off. And it made it seem like when I reserved it that it would fit the contents of a one bedroom apartment. Super disappointing
Allyse H. | Online Move InU-haul Moon Township Pa is the best storage place I'm I've used! Thank you Val
valerie m. | Expérience généraleVery knowledgeable and courteous staff
Ken R. | Premières impressionsKeep up the good work.
David K. | Online Move InI had some unplanned items show up for storage and had to get another unit and staff were fast and helpful to add a room for my use.
DAVID K. | Online Move InLast gentleman that helped me was awesome. He was kind and very helpful.
Davith H. | Expérience généraleGreat secure facility. Clean, quiet, and convenient. Optional sizes of storage rooms, carts available inside door to transport items to your storage locker. Loading dock for convenience. Got a promotional free month. Very helpful staff. Green area to recycle/reuse boxes and/or stuff.
jennifer K. | Premières impressionsSomebody climbed over the wall in to my unit.... and stole several things....I didn't have insurance therefore I didn't notify you.... I'm very upset with this situation...that's what why I took my business to a different company....
Craig C. | Expérience généraleThe storage area is kept immaculately clean. The staff was always very helpful and accommodating.
WILLIAM O. | Expérience généraleFortement recommandé!
veronica w. | Expérience généraleThe staff was outstanding and always helpful.
eileen f. | Expérience généraleThe storage is not secured. Open for anyone to walk into the facility 24/7. Did not need to swipe access card to get into building, on elevator, or on second floor at 9p at night. Plus, they have big rat traps in the storage units.
CHRISTINA M. | Premières impressionsDave, You and your staff provided top of the line service. I would recommend you to anyone with complete confidence. All the best, Joe
JOE R. | Expérience généraleDave and his team are very helpful.
John M. | Expérience généraleThe entire team was amazing. Everyone was very professional and very easy to work with. This was our second time working with this company and I highly recommend them.
deborah h. | Premières impressionsThis facility is always clean, accessible and welcoming. Staff is helpful when you need them.
JUDITH H. | Online Move InI would add some type of lighting in the storage units themselves.
ZINA D. | Expérience généraleThank you for being open in this time of urgency.
Grant K. | Premières impressionsGreat staff very helpful and efficient
Lewis O. | Premières impressionsGREAT Service - Friendly, Pleasant and always willing to help in every way.
ZINA D. | Premières impressionsI highly recommend this U-Haul Storage Facility. The staff are pleasant, competent and helpful. The facility is clean and easy to access, We were able to store our items there with confidence.
JAMES S. | Expérience généraleT
John D. | Expérience généraleThey were professional and considerate of my needs
karrin h. | Expérience généralequick pleasant and helpful
Frank C. | Premières impressionsNick was very helpful helping me set up my storage unit. I will be coming back for all of my moving needs in the future. Merci!
Matthew K. | Premières impressionsClean, safe, friendly and very helpful staff!
Francois P. | Expérience généraleBeing assigned storage unit was cumbersome. Secondary contact info had to be re-entered 4 times because of poor UHaul software.
David S. | Premières impressionsVery good experience using the storage facility for almost 2 years. Clean and well maintained. The reusable box area and the unwanted furniture" section is a great way to recycle/reuse. Thank you !
lynne a. | Expérience généraleThere is a wonderful employee named Chris on site. He is friendly, professional, and solves any problem instantly. Other employees who work there are terrible. There's one with a ponytail. He's awful.
Seth C. | Expérience généraleI want to say that the u haul rentals at Gablers Garage have been the best. I would highly recommend going to them. They have the Best service and were very reasonable and understanding!
Carie M. | Premières impressionsThe staff was very professional and curtious
harry m. | Expérience généraleDavid and his crew were extremely helpful and went above and beyond their duties to make sure that we were taken care of during our move. We felt like we were working with "family". HIGHLY RECCOMEND
Mary Jo G. | Expérience généraleEverything about the staff at this UHaul was top notch. Would get a unit here again if needbe.
Brett G. | Expérience généraleYou can always trust UHaul for your storage. It's secure for your belongings, with convenient 24 hour access. Your belongings won't get wet or have any other problem.
Laura M. | Expérience généraleDave and his team always do a phenomenal job and I couldn’t recommend this location enough.
Lindsey C. | Expérience généraleStaff goes above and beyond to provide service.
Paul K. | Expérience généraleThe Manager was very polite, helpful and knowledgeable.
Jessica R. | Premières impressionsWell done.
Robert P. | Expérience généraleMy storage facility was excellent. I've no complaints. Had I need a facility again I would not hesitate to use Moon Township storage.
lola w. | Expérience généraleI found the place to be convenient and the staff very helpful.
JEFFERY H. | Expérience généraleEverything was good, if the need arose I would easily come back for my storage needs.
CHRISTOPHER B. | Expérience généraleThe facility and staff were good
Laura F. | Expérience généralePlace was great only issue is that if you don't have a truck the loading dock is a hinderance. The elevator is a hit or miss if it decides to operate. Have to slam 2 or 3 times.
Winifred Q. | Expérience généraleI absolutely love this facility - for storage and truck rental! The staff is the best! I cannot say enough POSITIVE words about them and the services!!! 5 STAR all the way!!
Barbara T. | Expérience généraleThe people were helpful when I turned my box in. Very simple and quick process to return the empty box and I appreciate the staff at the moon township uhaul.
Jesse Y. | Expérience généraleExcellent customer service!
Buffy M. | Expérience généraleGreat customer service!
Buffy M. | RéservationThis facility and staff have been the BEST!! I have had a lot of changes in my life over the last 3 months and this entire facility from rentals to storage has been awesome! Cannot say enough!!
Barbara T. | Expérience généraleThe staff was very professional. No wait. They were even willing to work in the rain to get the trailer off! Je la recommande fortement.
Tapiwa C. | RéservationThank you my experience was great with the use of your facility.
Don G. | Expérience généraleMerci.
Suzanne A. | Expérience généraleThe staff was friendly and professional.
David B. | Expérience généraleI was very happy with the service at this location. The major downfall of this was when I moved out on April 23 which was 6 days after I paided $197 for rent on the 17th and Uhaul wouldn't refund any
JOHN M. | Expérience généraleStaff was always very friendly and respectful.
Ada H. | Expérience générale