Customer Reviews for U-Haul Moving & Storage at Airport

Évaluation :

5

Offer discounts for military and or seniors.

Évaluation :

5

The inside of the windshield was not cleaned.

Évaluation :

5

The staff were very friendly and made the pick up and return very easy.

Évaluation :

4

Very good customer service!!

Évaluation :

5

It was very easy to rent the pickup truck & the employee who handled the transaction was very helpful and nice ,if I need to rent a vehicle again , I will definitely use them again .

Évaluation :

5

Very happy & satisfied with entire experience, price, vehicle, U-Haul website, etc. My only wish is for the personnel at the location to be more thorough with their explanation of the contract options. (Although I had pre-booked my rental at U-Haul.com, the counter-clerk associates seemed not to know whether I wanted collision damage waiver insurance and were unable to tell me what the "Safe Trip Fee" billing was that I later assumed was the "roadside assistance" that I had chosen.) Anyway, I am VERY thrilled with U-Haul rentals, and I'm VERY happy and grateful that you were available and there for me when I needed a rental truck on 48-hour notice. Thank You U-Haul!

Évaluation :

5

very helpful staff

Évaluation :

5

My experience with this uhaul location was excellent. The employees were awesome, knowledgeable, helpful. They made the rental experience super easy. Thanks to all!

Évaluation :

1

The online return was horrible. The app didnt work well and wouldnt allow me to return the truck online because my brother was the authorized driver and picked up the truck. I think i was over charged and not happy with the experience only due to the online return requirement

Évaluation :

5

Thank you for the one month free offer of storage unit sure did come in handy thank you

Évaluation :

5

Clear, concise instructions upon pickup and seamless drop off. Well-organized, courteous, and diligent team here!

Évaluation :

5

Rien

Évaluation :

1

We had a pretty unfortunate experience with our recent uhaul rental. We picked up the truck and it was dirty. When we got to our destination the truck door was broken. We had to unload all Of our items, take it back, and get a new truck. That's unacceptable. Additionally- no one have a shit. We weren't offered any compensation for the inconvenience or the time lost. Our next truck was even more dirty and had items left over in it from the previous trip.

Évaluation :

5

Nice guys working there and they were very informative

Évaluation :

5

Check to make sure equipment doesn't leak. We had wet furniture after driving in the rain.

Évaluation :

5

Already very excellent Thanks

Évaluation :

5

Keep it the same.

Évaluation :

5

The guys that work there are the best thank yall for yall services

Évaluation :

5

Not sure what else you can do.

Évaluation :

5

Very reassuring that when we dropped truck we were asked to drive it into a cleaning tent where several workers immediately disinfected and cleaned entire truck as part of a health and safety protocol. Personnel were thorough, pleasant, professional. The return check out process was fast and easy.

Évaluation :

1

was being charged for my storage unit i canceled months ago.

Évaluation :

5

Very pleased..

Évaluation :

5

I noticed there was no windshield wiping fluid in the truck.

Évaluation :

2

Unit had additional damage that was not identified. Employee tried to send me off with equipment not hooked up properly.

Évaluation :

5

Quick and easy!

Évaluation :

5

Was fairly easy process.would definitely use again.

Évaluation :

5

Charged me too much!

Évaluation :

1

I reserved a smaller U haul, and received a larger one. Not only is it harder to drive, but the additional fuel cost is not insignificant. I feel U haul has taken advantage of my business, and could not be more unsatisfied.

Évaluation :

5

Keep doing what your doing , Great customer service.

Évaluation :

5

Using the app is a tiresome experience, stick with the people working there. They're great!

Évaluation :

5

Everytime i have ever gone to this location everyone has gone above and beyond to help me! Of course i can rent closer to home but this location never disappoints!

Évaluation :

3

I made a reservation to pick up the equipment I reserved in Weirton Wv. For 3:00 Friday afternoon when I got there at 3:00 was told the equipment was not there and they did not know when they would have it. I was then told that the moon twp. Pa. store had a vehicle matching the one that I reserved 20 + miles away for my trip to Columbus ohio this was not the problem of the Moon Twp. location

Évaluation :

1

It's NOT the pick up location fault. I was NEVER told that I would have to drive from Monaca to Moon to pick up the trailer. No one ever called, email or Txt me of the new location Pick up.The guys at Moon told me that 50 % of their customer that have had their location pick up changed, never received any notification that it was changed. At Monaca they basically called me a liar and told me that I was called, left a voicemail, emailed and sent a Txt message saying my pick up location had changed. I can honestly tell you I will NEVER use Uhaul again, NEVER. I will would rather pay your competition more money then to give Uhaul my business ever again. If all your phone calls are recorded then go back to that date they said they called and told me they called and left a voicemail and listen to it. I can tell you this, it is NOT there because NO ONE called me, txt me or emailed my location changed.

Évaluation :

5

Great experience, pleasant people and smooth operation-no issues. Thanks

Évaluation :

2

$100 for a tiny broom closet sized storage is a compete rip off. And it made it seem like when I reserved it that it would fit the contents of a one bedroom apartment. Super disappointing

Évaluation :

5

The trailer was supposed to be returned by Thursday 10/28/2021 @ 1:00 PM. I dropped it off 10/28/2021 around 12:00 PM. At 6:15 pm I received a call from the Moon Township PA. office asking when I was going to return the trailer. I told the caller that it was already on their lot. I was charged an extra 11,99 for the second day I was told. Why would I be told that I had the trailer for 2 days, then be charged extra for the second day?

Évaluation :

5

All good

Évaluation :

5

The friendly staff helped get the lighting connection to the trailer working. Trailer rode perfect!!

Évaluation :

5

Great guy. Easy and simple.

Évaluation :

4

Improve contactless system

Évaluation :

5

The staff was helpful and both pick-up and drop-off were easy. The truck was clean but had 150K+ miles on it and it's time to retire it or do some maintenance. Steering was very loose, transmission is starting to slip, and the driveshaft universals are worn. OK for short trips around town but would be risky on a long trip.

Évaluation :

5

The experience was pleasant especially after a long drive.

Évaluation :

5

Show customers features of truck. Like fuel door location.

Évaluation :

5

U-haul Moon Township Pa is the best storage place I'm I've used! Thank you Val

Évaluation :

5

Sebastian and his co-worker were very helpful with unloading my vehicle and answering all of my questions. He even fixed a mistake on the charges that resulted from poor Customer Service from the national team.

Évaluation :

5

Sebastian and his co-worker were extremely helpful with the entire experience. Helped me unload my vehicle and answered all my questions. They even fixed a mistake on the charges caused by your less-than-fully-trained national Customer Service people.

Évaluation :

5

The back of the door hD damage, before I drove off the lot. The guys never checked it, so he questioned me about it wasn't happy at all

Évaluation :

5

Very knowledgeable and courteous staff

Évaluation :

5

I had some unplanned items show up for storage and had to get another unit and staff were fast and helpful to add a room for my use.

Évaluation :

5

The entire team was amazing. Everyone was very professional and very easy to work with. This was our second time working with this company and I highly recommend them.