Évaluations des clients U-Haul Moving & Storage at Alexis Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Alexis Rd

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nawal h. le

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returned the truck on 07/14/19 recieved a phone call on 07/16/2019 asking why i havent returned the truck yet due to them not closing out the rental and placing the truck and keys in proper are at the store.... very unprofessional and unorganized staff.... had alot of issues resolving the matter.

Sonya T. le

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Le client n'a pas laissé de commentaire.

Tiffany K. le

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Was charged for gas that I had put in the truck and matched what was in the truck but was still charged.

Robert G. le

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Le client n'a pas laissé de commentaire.

Kathryn s. le

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Staff I dealt with was not very proficient.

RACHEL W. le

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Le client n'a pas laissé de commentaire.

Karen R. le

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Thank you for giving us a great deal, I dealt with you many times before and will definitely deal with you again Thank you Karen Rodgers

Jennifer H. le

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Quick and easy return. No improvement needed

timothy s. le

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Le client n'a pas laissé de commentaire.

Ryanchristopher F. le

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Optimize website, it’s very slow.

George M. le

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Alicia Allan and Brian Gomersall were very professional. They treated me with respect. Definitely will rent from this location again.

shannon w. le

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Le client n'a pas laissé de commentaire.

John M. le

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Very helpful staff.

Devin L. le

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Le client n'a pas laissé de commentaire.

David R. le

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Le client n'a pas laissé de commentaire.

SONYA J. le

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The store opened 15 minutes late and then when we returned the vehicle, we had to wait 5-10 minutes for someone to check the vehicle back in.

Jacob M. le

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Le client n'a pas laissé de commentaire.

Talal E. le

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the seal belt for the passenger seat was hidden under the seat. passenger travelled without fasten seat belt.

Dana P. le

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I was completely ignored by 3 employees as I was waiting! Please acknowledge your customers! Brought the trailer back in 8 hours but was charged for 2 days because someone did not complete the check in at the time on their end! Had to wait on the phone 45 minutes to talk to someone in billing. Then I had to wait for the manager to call me and complete a refund. (7 days) to complete!

JOHN M. le

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Le client n'a pas laissé de commentaire.

Jun T. le

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Remove nails on ground at exit.

SAMANTHA P. le

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Great service!

SAMANTHA P. le

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Le client n'a pas laissé de commentaire.

LaTasha J. le

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I received some of the best customer service and I will be recommending Kyle and his employees at the Alexis store in Toledo Ohio any day!

Dennis R. le

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The people at the facility were great and service was great but when I called corporate office to extend my rental the woman I spoke with was very inconsiderate and not helpful at all.

Harrison B. le

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Le client n'a pas laissé de commentaire.

Taylor s. le

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the guy and the lady here did there absolute bet to accommodate me getting the truck and were more then helpful. will return for any other rentle needs

Jay M. le

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Kyle did a great job of fixing my reservation and upgrading my truck so it would have the features I was promised on a smaller truck by the original person that took the reservation. He definitely went above and beyond to locate a suitable vehicle and getting it onsite for me by the next morning

LaTasha J. le

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I was treated with respect and in a timely manner

Robert M. le

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Tell the truth, if they tell you they are going to credit a false cleaning charge, that's exactly what should be done. I have rented from uhaul before and never had such a horrible experience.

Stephen K. le

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I reserved this trailer at your S. Detroit Ave. location. That location is less than 5 minutes from my house. Your Alexis Rd. location is clear across town from my house. I don't understand why, after placing my reservation at S. Detroit, weeks in advance, why I had to drive clear across town to another location to get the trailer, taking extra time and my gas to do so.

RACHELLE R. le

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Brian Gomersall was very pleasant, as well as, a huge help. I greatly appreciate that he took the time to assist me when he was very busy and could've easily sent me on my way.

CHRIS M. le

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Le client n'a pas laissé de commentaire.

frank s. le

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I was charged $12.25 Ez fuel sales. I returned truck with the correct amount of fuel. I put $10.00 in fuel to bring tank back to half a tank. The fuel station is only 2/10 of a mile from the location I rented truck. Not happy, I will be addressing this issue with location on 6/23/19.

Mike K. le

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Your staff was courteous, friendly, and expedient in their service to us, there is nothing that could be improved.

MIKE A. le

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staff their did not talk well about your company, cerdit card equipment did not work and staff said it has notw work right for a long time

Darren M. le

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Le client n'a pas laissé de commentaire.

Michele D. le

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Nothing

RUTH A. le

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Le client n'a pas laissé de commentaire.

tim h. le

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The truck was very dirty it was hard to tell dirt from scratches. I made a reservation for the truck so I expected it to be clean. Otherwise it was a good experience

linda g. le

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Le client n'a pas laissé de commentaire.

GARY W. le

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Le client n'a pas laissé de commentaire.

Elizabeth S. le

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Le client n'a pas laissé de commentaire.

James M. le

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Le client n'a pas laissé de commentaire.

james h. le

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Le client n'a pas laissé de commentaire.

Bryan S. le

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Horrible. How is that your website confirms a reservation for equipment at a particular site and then the equipment is not there?!?! Great job, you managed to capture my reservation and piss me off all at the same time. Thanks for making me drive all the way way across town to pick up my trailer. Then when I get there you force me to answer all the same questions I answered on line. What the frick is the point of making a reservation on line?!?! Maybe I should just take my business and all my friends and families business elsewhere, ya think???

Shelley M. le

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The steering column was so dangerously loose, if my husband hadn’t been an experience truck driver for over 35 years, he would not been able to handle the truck at all!! It made us so nervous to drive it, could not wait to get out of that vehicle!

Sandra C. le

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Everything was great from start to finish:)

Vanessa S. le

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Le client n'a pas laissé de commentaire.

Johnie R. le

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I wish all businesses had your customer service.

Jamie R. le

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Le client n'a pas laissé de commentaire.

Todd F. le

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Well, how about the right size ball hitch so as the trailer doesn't jump the hitch and slide under my vehicle, causing me to have to get road side service to lift my car off of the trailer tongue and causing a 1 day delay in my travels.

WILLIAM C. le

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N/A

Agnes M. le

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The online process was a bit tedious and the van was not on the lot so I had to go inside anyway.

robert k. le

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Way over priced

Kevin F. le

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The staff was understaffed. As a result the truck I rented was given to me 4 quarters low on oil. The back of the truck had not been swept out well, and the trucks dash monitor displayed in kilometers instead of miles. The assistant manager did his best, but seemed to be working frantically because there was not enough trained staff.

linda g. le

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I appreciate all of your efforts to help me at this difficult time in my life. The aftermath of the Tornadoes in Trotwood left me homeless yet grateful for all of the help U-Haul has provided me.

Jeff D. le

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they were very helpful and very friendly.

todd b. le

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Phenomenal customer service to get us in the same day for the service to be completed - Steve Aldridge was great to work with!

alice l. le

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Le client n'a pas laissé de commentaire.

Steven R. le

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Older trailer, but maintained pretty well.

Angel J. le

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Fix inside of truck so heat from motor doesnt blow on passenger

Kathy P. le

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Le client n'a pas laissé de commentaire.

Kellie E. le

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Don’t advertise availability of vehicles on your website that you don’t have available to rent out.

Charles J. le

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Was a perfect experience. Awesome customer service A+++++++++++

Lori S. le

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Le client n'a pas laissé de commentaire.

JEFF R. le

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Keep up the great friendly service

William A. le

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fix your computers for pickup and drop-off . I was changed 3 times. Both offices tried to be helpful. The computers just weren't cooperating. Once the prearranged reservation was found all went smoother.

Ryan R. le

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Bill was completely messed up.

Darryl S. le

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Le client n'a pas laissé de commentaire.

Diane W. le

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Took too long to check out the truck. 30 minutes. I had a reservation and all info was in the system. I reserve a couple times a year. Truck had no blankets, broken side passenger mirror, bad brakes, bad transmission, steering wheel was not centered. I didn’t feel safe in this truck. Called to extend reservation. Was on hold for over 10 minutes when I gave up. Checkin after hours was difficult. Tried twice and gave up.

Kasidhe D. le

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One of the workers there charged my card for another clients account. Meaning that they did not even check the license .

VINCENT M. le

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Best UHaul location I have done business with. Equipment has been ready, clean and in great condition. Tracy and his team make sure we know we are valued customers. I forgot the name of the man that works with Tracy and Tracy Jr. But I first saw him washing out the inside of the trucks, then he made sure I did not have to wait for anything while Tracy Jr. got me rolling right away. A great team, compliments to Tracy Sr. As a side note, I have had to rent 4 times in the last two weeks, all from Tracy. Every rental went without a 'hitch' :-)

CRAIG R. le

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Le client n'a pas laissé de commentaire.

Glenn G. le

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Need more employees at location, they were very nice and helpful..

Robert L. le

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Le client n'a pas laissé de commentaire.

oliver t. le

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Le client n'a pas laissé de commentaire.

Byron A. le

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Was a good experience from start to finish. No changes needed.

Teri B. le

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Le client n'a pas laissé de commentaire.

Jeff L. le

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I was sent off with a trailer with no tail lights. I had stayed in my truck turning on/off the 4 ways, brakes lights, etc. while the sales associate watched the trailer lights. The tail light wire was broken on the trailer. I tried to call the Uhaul several times to see if I could exchange the trailer. But they did not answer. I had a time commitment so I used the trailer as is.

Kim L. le

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Feel really bad for the gentleman that was running back and forth due to other associates that had called in sick

Sharon D. le

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Have more people on saturdays working. Stood inline for 35 mins to return a rental! Only 1 person working the counter. Rental truck was dirty, I am going to rent from Penske from now on! 35 mins in line to return a truck that took less then a min! Never again. Btw the right tail light was out. Does anybody do a pre trip or a post trip on these rentals? And the front end of the rental floated around on the road...

John D. le

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Le client n'a pas laissé de commentaire.

Jesse T. le

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Quick and very helpful. Highly recommended. Will get the service next time.

Neil N. le

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Le client n'a pas laissé de commentaire.

Trakiza B. le

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Le client n'a pas laissé de commentaire.

David D. le

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Le client n'a pas laissé de commentaire.

George L. le

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Le client n'a pas laissé de commentaire.

Carmen P. le

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Great Friendly Service!

CRAIG R. le

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Le client n'a pas laissé de commentaire.

Janet M. le

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Le client n'a pas laissé de commentaire.

Steve M. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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If the truck needs washed then it should be clean when picked up. This is the second time the bed was dirty and the truck was too. Michael

Lashunda L. le

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Someone had broke into my storage and uhaul never notified me! I had to find out on my own when I came back to get my things 2 years later. This storage place may “look” secure but it is NOT!

William S. le

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Le client n'a pas laissé de commentaire.

RUTH H. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

David A. le

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Le client n'a pas laissé de commentaire.

Stephen K. le

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Don't over reserve equipment. I initially reserved the trailer at your S. Detroit Ave. location as it is less then 5 minutes from my house. The Alexis Rd. location is all the way across town from me. I was given a $5.00 discount on the rental for my inconvenience, which was appreciated.

Bob H. le

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Nothing

dan d. le

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Staff, including Steven, were helpful and friendly. Steven helped me to learn how to operate the truck, which was helpful.

James B. le

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Le client n'a pas laissé de commentaire.

dennis b. le

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Le client n'a pas laissé de commentaire.

PAUL D. le

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Le client n'a pas laissé de commentaire.

Kyle U. le

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I would have marked the entire experience excellent if the guy behind the counter had not walked off when I approached the counter, ignoring me completely and walked outside. A simple I will be right with you, let me go check this in, something, anything, but to say nothing is rude for 1, but improper business behavior for 2. The guy that came up to take care of me was spot on and should get a raise for his actions!

Jameica R. le

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Le client n'a pas laissé de commentaire.

jennifer r. le

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Very user friendly parking lot. Excellent staff, happy to see you. Did a quick check and we were on our way. Drop off was super easy.

jeff m. le

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great people get the job done.treated like royality

Chase M. le

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Le client n'a pas laissé de commentaire.

Devan A. le

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The lay out of the store is my only comment. When I went to leave the store, there was not a clear way out of the store due to the way the boxes were set up in the aisle. I started to leave and realized my path was blocked and I had to walk around. It seamed like a fire hazard to me. The staff was very friendly however.

JIM S. le

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Awesome Job to these guys. This location and their equipment was perfect... I'll rent from them again in a heartbeat.

Stephen A. le

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Le client n'a pas laissé de commentaire.

dorris a. le

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Every thing was great

Douglas H. le

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Le client n'a pas laissé de commentaire.

Eric D. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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Le client n'a pas laissé de commentaire.

FAITH M. le

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Kyle on Alexis Rd - Toledo, OH was great! Lower your prices.

Ken M. le

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I think you're beyond help, actually. We will never be back. Count on it.

jeffery m. le

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Le client n'a pas laissé de commentaire.

Roseann H. le

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Le client n'a pas laissé de commentaire.

Jacob S. le

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I attempted to call and reserve a trailer, I was in a bit of a hurry, the person I spoke with was not with the location that I rented it from. The person on the phone was rude and very difficult to deal with! I finally hung up with him and drove to one of your locations, where the staff was very friendly and helpful, and had me on my way within 10 minutes with a dolly.

Sheila C. le

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Le client n'a pas laissé de commentaire.

Jeremy P. le

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The best place to work with. Thanks

Heather L C. le

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Very slow to greet customers

Michael F. le

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Le client n'a pas laissé de commentaire.

Richard B. le

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Great customer service, got.me in and a taken care of immediately, great staff very helpful and was able to get storage just as fast !!!! Thanks W Alexis Rd Uhaul!!

Joe B. le

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Le client n'a pas laissé de commentaire.

Tom R. le

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Le client n'a pas laissé de commentaire.

Karen J. le

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Jessica was really awesome. For me, the initial experience with a worker will influence my opinion greatly...and she was wonderful, helpful, and very competent. I also noticed everyone working hard throughout the shops. Was a great experience. Thank you

Sherryl K. le

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Le client n'a pas laissé de commentaire.

Patrick M. le

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Le client n'a pas laissé de commentaire.

JAMI Q. le

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Thank you!

JAMI Q. le

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Le client n'a pas laissé de commentaire.

Israel H. le

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Remove signs telling you to stay with the vehicle after drop off during business hours. Allow customers to checkout at register.

willieshia j. le

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Le client n'a pas laissé de commentaire.

Sharon M. le

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Le client n'a pas laissé de commentaire.

Tracey S. le

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Le client n'a pas laissé de commentaire.

Christina B. le

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Le client n'a pas laissé de commentaire.

dan v. le

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Le client n'a pas laissé de commentaire.

Dennis O. le

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Le client n'a pas laissé de commentaire.

brian l. le

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Le client n'a pas laissé de commentaire.

Jesse M. le

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So far everything is fine.

AV K. le

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Thank you for your service to my needs in my needs!

Nadine H. le

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Everyone was friendly and helpful. A wonderful experience

Rhonda B. le

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Spencer and Nick were very helpful and I appreciate them, I'll be back next time I have storage needs!

Patti M. le

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It would have been an excellent experience until move out day when I was told that even though I was paid till the 16th and moved out on the 2nd I would not be refunded for the 2 weeks that I didn't u

JOSEPH D. le

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great service

Shelby S. le

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Nobody answers the phone. I am always directed to the corporate office in Arizona. No wiggle room when customers are behind on payments. Locks shouldn't be put on 3 days after a late payment.

joseph w. le

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Quick easy and great customer service

william c. le

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Terrible Experience. Call me if you really want the details. 419 309 0299

ARTHINIA S. le

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Always had a problem with key pad staff was always nasty and have no customer service was feed up with the treatment had to find another storage company to move my belonging

Ashley J. le

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I booked a uhaul for a one way and they messed up and gave me a local and tried to charge me 485 dollars for it and my storage room had water damage and roches in it when I moved through out my stuff

Eric H. le

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Lighting inside the storage locker.

Daina K. le

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The manager, Spencer, was able to get us into a larger, more accessible unit. He was very helpful with a couple of other issues we had as well! Would definitely recommend this location.

MONIQUE G. le

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Thank you!!