Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The 20ft truck I rented, wreaked of the smell of cat urine. I can STILL smell it up in my nostrils. How long would a cat have to be in the cab to leave a long-lasting odor like that? Detail that truck please!
Lauren P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leslie V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
patrick F.
Évaluation :
5
Everything was great
Geoffrey W.
Évaluation :
4
Continue to strive for great customer experience by training and follow up with testing your employees with surprise visits. Product knowledge is key. Overall, good job.
Michael K.
Évaluation :
4
the trailer plug end on the truck didn't work. i had no left turn signal and brake light.
Walter M.
Évaluation :
3
Truck was a piece of crap, they said it was full but I only drove it 56 miles and when I filled it up it took just over 14 gallons so according to that the truck only gets 4 miles to the gallon. When I brought this up the counter person discounted the rental by only $10
Brian B.
Évaluation :
5
Personnel amical
james D.
Évaluation :
4
Le client n'a pas laissé de commentaire.
TROY W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James C.
Évaluation :
5
As always the reps were exceptional
Richard S.
Évaluation :
4
Staff was very helpful. Equipment was clean and ran fine.
James B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kurt K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian A.
Évaluation :
5
The trailer was clean but it had leaks and got some of are items Saturated with water and are no longer Usableand had to throw them out
mike M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROY S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
rachael C.
Évaluation :
5
Young man that helped me was very nice. Great customer service! I really appreciate that nowadays. Merci
Trisha R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Geoffrey W.
Évaluation :
5
Counter gentleman was polite and quick with my order. Upon arriving, a worker came out before I finished parking to return my rental. Great, hassle free experience!!
David Q.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pete M.
Évaluation :
5
Everything was great. 1 issue was I was given the truck with 20 miles to empty so I had to immediately go put gas in it.
Noah H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marsha E.
Évaluation :
5
Staff was very friendly and attentive
Annette K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiangela O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
clifford C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Neil G.
Évaluation :
5
I go here for all my rental and propane needs. Great employees there. The truck this time however had a terrible cat urine smell in the cab. The smell did not go away even with the windows down. It was nauseating at times.
Sean S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hans B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew B.
Évaluation :
2
They told me it wasn't a problem to keep it another day so I didn't call but then they charged me $25
Jessica L.
Évaluation :
4
Kyle was exceptional helped out over and above great customer service
Dan K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda J.
Évaluation :
5
The last 2 times I rented a uhaul from here the trucks was clean but they ran very bad . Could not get it up to speed , sound like gears was grinding or tranny gears , they ran bad .
Tammy E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brenda A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSHUA A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darryl M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyran H.
Évaluation :
5
Customer Service Rep (Travis?) was very polite, well trained and hustled to get me on my way promptly.
jeff S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James T.
Évaluation :
5
App would not allow the odometer picture to return vehicle. I had to leave for staff to return.
Matthew A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHANELLE H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christopher R.
|
Premières impressions
Évaluation :
2
They did not explain anything to me they also forgot to give me the dollie I rented so I had to come back and get it. Then returning it was a pain. The website would not work and the customer service woman was not helpful at all!!!
Tabitha M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Russell F.
Évaluation :
1
I ran into an issue with my storage and had to give it up I canceled my storage unit two Octobers ago and the U-Haul is still trying to charge me saying they still have my stuff in storage I've spoken to U-Haul Associates on a number of occasions and they all say okay and then few weeks later call me and tell me that they still have my stuff in storage and are asking for payment to keep it it doesn't make sense
Markese R.
|
Expérience générale
Évaluation :
3
The truck smelled like cigarettes. The backend of the truck was dirty. Very disappointed.
Michael K.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sara P.
Évaluation :
5
This location was very organized and had such great customer service.
Maranda C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamel E.
Évaluation :
5
Seriously helped us and very grateful!
Elaine B.
Évaluation :
5
Absolutely wonderful staff, they are so helpful! Rented the truck, the gentleman explained the contract to us, explained after hours dropoff procedure, and it was a smooth move for us! We will be back in a couple weeks to get another when its time to set up the new house!
Marissa J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony T.
Évaluation :
4
Le client n'a pas laissé de commentaire.
PEBBLES C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Demyra J.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alura H.
Évaluation :
5
Great online process
Erik G.
Évaluation :
5
Very professional
RICKY R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gina D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael G.
Évaluation :
5
Nice friendly folks.
Edward R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rachelle R.
Évaluation :
1
Everything was fine except for the beginning and end. The process was very time consuming. I think it would have been faster just to go to the counter. The online process is too much and the site is slow. I will use U-Haul in the future, never again on my phone though.
Xavier D.
Évaluation :
5
Friendly staff. Thank you!
Daniel O.
Évaluation :
5
Both cr reps were excellent
Melinda S.
Évaluation :
5
Too many vans leased out to local shippers for the holidays and lack of availability for the rest of us. That's not right! Also, it would be nice to see employees recognized for excellence. But there's nothing framed on a wall or on their uniforms? Your competitors do it….. Why aren't you?
Nora W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
raymond R.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jan A.
Évaluation :
5
Top notch staff. Thank you!
Daniel O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VINCENT C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JONATHAN J.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jared H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rebecca M.
Évaluation :
1
Was told I wouldn't be charged for returning on empty because I was given it on empty and was even in my paperwork. Was also given an extra day no charge because of the break down and was told by the person who checked me in I wouldn't be charged. To then be charged for both the gas and extra day and now have to dispute on my own. Poor communication between employees!
NINA P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Richard Z.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas S.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lance J.
Évaluation :
4
Service was great! but equipment needs work.. Van has bad alternator, had to contact roadside service asked for a voice call and then started to receive texts ( I'm old school and would like to speak to someone). Ended up having to jump start it and then it proceeded to stall, after multiple tries I was able to get it back to the location.
Angeline B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
sheila r.
|
Expérience générale
Évaluation :
3
Got charged more and was not told about it. When I told the truck back they told me everything was fine.
Kristina K.
Évaluation :
3
Guy was very unfriendly actually quite rude.
Dan R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Allen B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gene P.
Évaluation :
5
Pick up was simple. The online portion was a pain but going inside was fast and easy
patrick R.
Évaluation :
5
Have drop off locations open every day for early returns if possible thank you
David C.
Évaluation :
5
Box did leak quite a bit
Michael W.
Évaluation :
3
I was up for a free month at 50 W. Alexis Rd and the storage unit was to small they didn't have any other storage units available. When I got to the other faculty at Jackman and Alexis I had to pay for my unit...when there units available at telegraph location
Yvette M.
|
Expérience générale
Évaluation :
5
Everything was easy and efficient. A good location for me! Staff friendly
Jeffrey L.
Évaluation :
5
Trevor is always helpful and has excellent customer service skills!
Johnny B.
Évaluation :
5
Use the online program including a copy of a drivers license and the rental is FAST and easy!
Tim P.
Évaluation :
1
Stop using my email for other people's accounts
Larry T.
Évaluation :
3
A lot of noise in brakes or something underneath.
Sharon K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
William L.
Évaluation :
4
I paid more then I wanted to
Jordan D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY SCOTT M.
Évaluation :
5
I thought everything was great except I could not figure out how to move the seat forward. Once shown I really enjoyed the use of the cargo van.
Julia W.
Évaluation :
1
I filled the truck up to where the gas was in it when I picked it up and was still charged almost $50 to fill it.
Mark M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julie P.
|
Premières impressions
Évaluation :
1
The uhaul was a piece of crap. I am getting charged for fuel that wasnt used. Im highly pissed and want to speak to someone asap. I will dispute the charge with my bank
Kristy W.
Évaluation :
5
Thank you all went great felt safe in truck no issues.
Jennifer B.
Évaluation :
4
Disinfect prior to rental
Labreka C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENISE G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adrian S.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DONALD K.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
TODD W.
|
Expérience générale
Évaluation :
5
The staff is very friendly and helpful. I think this is the best Uhaul facility.
Andre L.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kenneth D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerry H.
|
Expérience générale
Évaluation :
5
William was, once again, a wonderful help for this transaction. He helped us with the move-in and the move-out. He was outstanding! He is friendly, helpful, and professional.
Steve B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerry H.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
susie p.
|
Expérience générale
Évaluation :
4
By doing this online I still needed assistance from the staff. While they were friendly and extremely helpful I feel it kind of defeats the purpose of doing it online.
RONALD JEFFREY V.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ladonna B.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cheyenne D.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
CAROLYN C.
|
Expérience générale
Évaluation :
5
I usually don't give the top rating but you were very good and very helpful. We will probably use you when we make our move to new home.
bill d.
|
Premières impressions
Évaluation :
2
I was told I had one size that was outside, told to finish my reservation online which I did. By the time I get to the store with the first load of hired help, the system is down. Can not find my reservation, card and code would not work. Upstairs unit. Trailers in the way making it extremely difficult to unload. Now have to get another unit which I CAN NOT afford and have to hire another crew to come help me. Not to mention the door didnt close last night. My crew was my extremely upset, we had to move a trailer to get in to upload. I was so embarrassed and will get out as soon as I can. I CANT AFFORD to pay for another unit while trying to rebuild as a single mother and get back into a house of our own. Very upset and literally cried over this.
Becky D.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
RICHARD R.
|
Expérience générale
Évaluation :
5
Kyle and the new guy were awesome! Answered all my questions and was patient. Thanks for all your help!
Jennifer S.
|
Premières impressions
Évaluation :
5
Thank you for the excellent customer service for the last 3 years! I really appreciate it and love that even though I was gone for 3 years, my stuff was taken care of! Thanks so much!
Chelsea D.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nadine H.
|
Expérience générale
Évaluation :
5
And it allways small so good love it
FELICIA c.
|
Expérience générale
Évaluation :
5
great storing things
AARON R.
|
Expérience générale
Évaluation :
5
Facility was clean and easy to access. The employees were always nice and helpful.
Megan K.
|
Expérience générale
Évaluation :
1
Charged me for a whole month on a storage unit when I only used it for a week..
JUSTIN S.
|
Expérience générale
Évaluation :
4
Merci
delora b.
|
Expérience générale
Évaluation :
5
I was treated with courtesy and respect.
LaTasha J.
|
Expérience générale
Évaluation :
5
Thank you for giving us a great deal, I dealt with you many times before and will definitely deal with you again
Thank you Karen Rodgers
Karen R.
|
Expérience générale
Évaluation :
5
Great service!
SAMANTHA P.
|
Premières impressions
Évaluation :
5
I was treated with respect and in a timely manner
LaTasha J.
|
Premières impressions
Évaluation :
1
Way over priced
robert k.
|
Expérience générale
Évaluation :
5
I appreciate all of your efforts to help me at this difficult time in my life. The aftermath of the Tornadoes in Trotwood left me homeless yet grateful for all of the help U-Haul has provided me.
linda g.
|
Premières impressions
Évaluation :
2
Someone had broke into my storage and uhaul never notified me! I had to find out on my own when I came back to get my things 2 years later. This storage place may "look" secure but it is NOT!
Lashunda L.
|
Expérience générale
Évaluation :
4
Kyle on Alexis Rd - Toledo, OH was great! Lower your prices.
FAITH M.
|
Expérience générale
Évaluation :
5
Merci.
JAMI Q.
|
Expérience générale
Évaluation :
5
So far everything is fine.
Jesse M.
|
Premières impressions
Évaluation :
5
Thank you for your service to my needs in my needs!
AV K.
|
Expérience générale
Évaluation :
4
Everyone was friendly and helpful. A wonderful experience
Nadine H.
|
Réservation
Évaluation :
5
Spencer and Nick were very helpful and I appreciate them, I'll be back next time I have storage needs!
Rhonda B.
|
Expérience générale
Évaluation :
2
It would have been an excellent experience until move out day when I was told that even though I was paid till the 16th and moved out on the 2nd I would not be refunded for the 2 weeks that I didn't u
Patti M.
|
Expérience générale
Évaluation :
5
great service
JOSEPH D.
|
Expérience générale
Évaluation :
2
Nobody answers the phone. I am always directed to the corporate office in Arizona. No wiggle room when customers are behind on payments. Locks shouldn't be put on 3 days after a late payment.
Shelby S.
|
Expérience générale
Évaluation :
5
Quick easy and great customer service
joseph w.
|
Réservation
Évaluation :
1
Terrible Experience. Call me if you really want the details. 419 309 0299
william c.
|
Expérience générale
Évaluation :
1
Always had a problem with key pad staff was always nasty and have no customer service was feed up with the treatment had to find another storage company to move my belonging
ARTHINIA S.
|
Expérience générale
Évaluation :
2
I booked a uhaul for a one way and they messed up and gave me a local and tried to charge me 485 dollars for it and my storage room had water damage and roches in it when I moved through out my stuff
Ashley J.
|
Expérience générale
Évaluation :
4
Lighting inside the storage locker.
Eric H.
|
Expérience générale
Évaluation :
5
The manager, Spencer, was able to get us into a larger, more accessible unit. He was very helpful with a couple of other issues we had as well! Would definitely recommend this location.
Daina K.
|
Expérience générale
Évaluation :
5
Thank you!!
MONIQUE G.
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
