I utilize U-Haul for my moving and storage needs. In most cases U-Hauls customer service has been great, I did not get the storage facility I was explained I was getting based on cost, I spoke with management and it was not resolved, it makes me Leary to ever utilize storage there again, I didn't even receive the $49 credit since the store manager never got back to me
Delilah S | Expérience générale
Customer Reviews for U-Haul Moving & Storage at Alexis Rd
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Customer service agent was helpful
Kenneth w | Premières impressionsI was very pleased.
LAURIE M | Expérience généraleToo long to comment
Tiauanna T | Expérience généraleStaff was also friendly and helped me find my unit.
Kyle S | Online Move InI thank you guys alot ,walked me through all the necessary paper ,answeed.all the questions,when done with unit what to do ,overall yes i would use them again
bryant l | Expérience généraleThey went over and above to help me. Thank you.
LAURIE M | Premières impressionsThe unit was outdoor storage, so it was not lit. This was expected. Very happy with the unit, no complaints.
James L | Expérience généraleI have water damage to my things I lost all my youngest daughters Heart Transplant letters from the donor family.I will never get them back .staff is very rude no communication at all with not putting notes in my account to never getting a call back
Julie P | Expérience généraleGet some people in the store
MICHAEL JThe doors to get in are confusing and wouldn't allow access...took almost 15 mins to get in building....
Sharon W | Premières impressionsI had no problems at U-Haul on Alexis Road
RON S | Premières impressionsUsed the mobile app. Couldn't get it to work properly on my android phone. My son had to download the app to his iPhone.
Larry RS.O.
Marcel SI will never use your company again to move. The staff on Alexis Road were deceptive and liars. We never wanted a in town reservation. I told them we were going to East Lansing and they said we were not allowed to drop the truck off up there. That is would be impossible to do so. Chat app said the same. I want our reservation changed and an apology. 200 miles driving around Toledo? Is this company nuts? 271$ to drive a uhaul? We were forced to accept this after I attempted to leave and go down the road to the other store who had trucks up the wazooo. 0,99 cents a mile to drive an empty uhaul back to Toledo from East Lansing. Staff were too lazy to make a phone call to East Lansing and set up a drop off, plain and simple
Eric PThe people were great
DON FOnly used truck for 3 hrs paid for 4. Only drove a total of 17 miles paid for 40. The gas gauge read 3/8 of a tank but they claim it was at half. What Im saying is they charge you for what you anticipate nothing actual. So they rip you off but do it so you never know.
Tim MTruck took more gas to fill it because it is in desperate need of repairs
Michael FThe employees give false information and were rude and over charged us.
Carl DThe light didn't work for the left turn and kept throwing a code off the whole day in my new truck. I have used UHaul and that location several times. SMH
Matt MEasier process for self pickup. Many steps and hoops to jump through.
Nicole EWe had told the personnel that we were unsure where to drop it off. He stated he could put it in the system to drop it off anywhere. When we went to drop it off at a location we were told it was wrong one and had to drive to a different one. No specific location was given to us.
Adam NNothing that I can think of. I was very well treated and your employees were more than helpful (I believe they were Josh & Drew. Very easy to work with. I will rent there again and recommend to people I know to rent there as well.
Gregory SNothing all the guys were great got me in an out very quickly.
Mark UCustomer service representative she was great
Willie HThis was the best experience I've ever had with a Uhaul location. The staff was amazing and I was really impressed with the store all together. Finally…a uhaul with stocked products ready to go. "Thank you!"
shena kThe transmission in the truck was a little iffy. But the staff was nice and store was clean
Donna LVeronica was very nice and helpful.
Justin S | Online Move InExcellent Location: super friendly staff absolutely trouble free experience. Equipment was easy to operate. Thank You Kindly
WILLIAM TN.D.
Michelle MI was not very happy that you changed locations on me. I received a confirmation that I was picking it up in Holland, only to find out when I arrived that I had to drive 30min to the Alexis Road location in Toledo. So that's more gas and more time out of our day.
Sarah MNice and very curtious
Eric TLe service à la clientèle était génial. Uhaul smelled horrible!
Farrah Rmake sure that the paperwork matches the truck... the miles was 1 different and the gas was and 1/8 different and when i would accelerate, the gas gauge would move, so it showed less gas that what the paper said and even what it says staying still... make sure to get up all the crumbs and dirt out of the cabin area
Daniel CVery good service. Everything was done promptly, and employees were courteous.
Paul PUpdate hours on google
Colin JEveryone was very helpful to my needs. Got me in and out in a matter of a few minutes.
ROBERT BThe 20ft truck I rented, wreaked of the smell of cat urine. I can STILL smell it up in my nostrils. How long would a cat have to be in the cab to leave a long-lasting odor like that? Detail that truck please!
Lauren PEverything was great
Geoffrey WContinue to strive for great customer experience by training and follow up with testing your employees with surprise visits. Product knowledge is key. Overall, good job.
Michael Kthe trailer plug end on the truck didn't work. i had no left turn signal and brake light.
Walter MTruck was a piece of crap, they said it was full but I only drove it 56 miles and when I filled it up it took just over 14 gallons so according to that the truck only gets 4 miles to the gallon. When I brought this up the counter person discounted the rental by only $10
Brian BPersonnel amical
james dAs always the reps were exceptional
Richard SStaff was very helpful. Equipment was clean and ran fine.
James BThe trailer was clean but it had leaks and got some of are items Saturated with water and are no longer Usableand had to throw them out
mike mYoung man that helped me was very nice. Great customer service! I really appreciate that nowadays. Merci
Trisha RCounter gentleman was polite and quick with my order. Upon arriving, a worker came out before I finished parking to return my rental. Great, hassle free experience!!
David QEverything was great. 1 issue was I was given the truck with 20 miles to empty so I had to immediately go put gas in it.
Noah HStaff was very friendly and attentive
Annette KI go here for all my rental and propane needs. Great employees there. The truck this time however had a terrible cat urine smell in the cab. The smell did not go away even with the windows down. It was nauseating at times.
Sean SThey told me it wasn’t a problem to keep it another day so I didn’t call but then they charged me $25
Jessica LKyle was exceptional helped out over and above great customer service
Dan KThe last 2 times I rented a uhaul from here the trucks was clean but they ran very bad . Could not get it up to speed , sound like gears was grinding or tranny gears , they ran bad .
Tammy ECustomer Service Rep (Travis?) was very polite, well trained and hustled to get me on my way promptly.
jeff sApp would not allow the odometer picture to return vehicle. I had to leave for staff to return.
Matthew AThey did not explain anything to me they also forgot to give me the dollie I rented so I had to come back and get it. Then returning it was a pain. The website would not work and the customer service woman was not helpful at all!!!
Tabitha mI ran into an issue with my storage and had to give it up I canceled my storage unit two Octobers ago and the U-Haul is still trying to charge me saying they still have my stuff in storage I've spoken to U-Haul Associates on a number of occasions and they all say okay and then few weeks later call me and tell me that they still have my stuff in storage and are asking for payment to keep it it doesn't make sense
Markese R | Expérience généraleThe truck smelled like cigarettes. The backend of the truck was dirty. Very disappointed.
Michael KThis location was very organized and had such great customer service.
Maranda CVery professional
RICKY R | Premières impressionsI was up for a free month at 50 W. Alexis Rd and the storage unit was to small they didn't have any other storage units available. When I got to the other faculty at Jackman and Alexis I had to pay for my unit...when there units available at telegraph location
Yvette M | Expérience généraleI paid more then I wanted to
Jordan D | Expérience généraleThe staff is very friendly and helpful. I think this is the best Uhaul facility.
Andre L | Expérience généraleWilliam was, once again, a wonderful help for this transaction. He helped us with the move-in and the move-out. He was outstanding! He is friendly, helpful, and professional.
Steve B | Expérience généraleBy doing this online I still needed assistance from the staff. While they were friendly and extremely helpful I feel it kind of defeats the purpose of doing it online.
RONALD J | Online Move InI usually don't give the top rating but you were very good and very helpful. We will probably use you when we make our move to new home.
bill d | Premières impressionsI was told I had one size that was outside, told to finish my reservation online which I did. By the time I get to the store with the first load of hired help, the system is down. Can not find my reservation, card and code would not work. Upstairs unit. Trailers in the way making it extremely difficult to unload. Now have to get another unit which I CAN NOT afford and have to hire another crew to come help me. Not to mention the door didnt close last night. My crew was my extremely upset, we had to move a trailer to get in to upload. I was so embarrassed and will get out as soon as I can. I CANT AFFORD to pay for another unit while trying to rebuild as a single mother and get back into a house of our own. Very upset and literally cried over this.
Becky D | Premières impressionsKyle and the new guy were awesome! Answered all my questions and was patient. Thanks for all your help!
Jennifer S | Premières impressionsThank you for the excellent customer service for the last 3 years! I really appreciate it and love that even though I was gone for 3 years, my stuff was taken care of! Thanks so much!
Chelsea D | Expérience généraleAnd it allways small so good love it
FELICIA c | Expérience généralegreat storing things
AARON R | Expérience généraleFacility was clean and easy to access. The employees were always nice and helpful.
Megan K | Expérience généraleCharged me for a whole month on a storage unit when I only used it for a week..
JUSTIN S | Expérience généraleMerci
delora b | Expérience généraleI was treated with courtesy and respect.
LaTasha J | Expérience généraleThank you for giving us a great deal, I dealt with you many times before and will definitely deal with you again Thank you Karen Rodgers
Karen R | Expérience généraleGreat service!
SAMANTHA P | Premières impressionsI was treated with respect and in a timely manner
LaTasha J | Premières impressionsWay over priced
robert k | Expérience généraleI appreciate all of your efforts to help me at this difficult time in my life. The aftermath of the Tornadoes in Trotwood left me homeless yet grateful for all of the help U-Haul has provided me.
linda g | Premières impressionsSomeone had broke into my storage and uhaul never notified me! I had to find out on my own when I came back to get my things 2 years later. This storage place may "look" secure but it is NOT!
Lashunda L | Expérience généraleKyle on Alexis Rd - Toledo, OH was great! Lower your prices.
FAITH M | Expérience généraleMerci.
JAMI Q | Expérience généraleSo far everything is fine.
Jesse M | Premières impressionsThank you for your service to my needs in my needs!
AV K | Expérience généraleEveryone was friendly and helpful. A wonderful experience
Nadine H | RéservationSpencer and Nick were very helpful and I appreciate them, I'll be back next time I have storage needs!
Rhonda B | Expérience généraleIt would have been an excellent experience until move out day when I was told that even though I was paid till the 16th and moved out on the 2nd I would not be refunded for the 2 weeks that I didn't u
Patti M | Expérience généralegreat service
JOSEPH D | Expérience généraleNobody answers the phone. I am always directed to the corporate office in Arizona. No wiggle room when customers are behind on payments. Locks shouldn't be put on 3 days after a late payment.
Shelby S | Expérience généraleQuick easy and great customer service
joseph w | RéservationTerrible Experience. Call me if you really want the details. 419 309 0299
william c | Expérience généraleAlways had a problem with key pad staff was always nasty and have no customer service was feed up with the treatment had to find another storage company to move my belonging
ARTHINIA S | Expérience généraleI booked a uhaul for a one way and they messed up and gave me a local and tried to charge me 485 dollars for it and my storage room had water damage and roches in it when I moved through out my stuff
Ashley J | Expérience généraleLighting inside the storage locker.
Eric H | Expérience généraleThe manager, Spencer, was able to get us into a larger, more accessible unit. He was very helpful with a couple of other issues we had as well! Would definitely recommend this location.
Daina K | Expérience généraleThank you!!
MONIQUE G | Expérience générale