Customer Reviews for U-Haul Moving & Storage at Alpine Ave

4 843 évaluations

2345 Alpine Ave NW   Walker, MI 49504
(South of I-96)

(616) 363-4811

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(616) 363-4811

2345 Alpine Ave NW
Walker, MI 49504
(South of I-96)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT B. 
Évaluation :
4

Honestly, not much. I loved the fact that the employees were hyper aware of the line and pushed people through quickly without detracting from the current customer being served. I was able to walk in, drop off the key, and walk out without waiting for the seven people in front of me. I was also impressed with your call in service. I made a mistake on the time of my pickup and with minimal effort, I was able to get the right size truck picked up and dropped off within the time limit all by just making a call. Thank you so much for helping me help my mom take care of her house.

Anthony D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisha R. 
Évaluation :
5

The folks at the Alpine location were fantastic, and they made my rental experience super easy.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin B. 
Évaluation :
5

repeat customer always treated well

CHARLES Y. 
Évaluation :
5

repeat customer always treated well

CHARLES Y. 
Évaluation :
5

repeat customer treated well

CHARLES Y. 
Évaluation :
5

i am a repeat customer and always treated well

CHARLES Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David Z. 
Évaluation :
5

The truck we rented had an issue with the heat from the engine coming in through the passenger side, bottom of the dash even with the heat turned off but otherwise everything was great.

Rachel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark O. 
Évaluation :
4

Just dropped off. No one spoke to us (but it was midday and 2 days earlier than scheduled return. I wish we could've gotten reimbursed for the early drop off (Friday return but return was scheduled for Sunday)

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathaniel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S. 
Évaluation :
5

The woman at the counter and the gentleman who cleaned truck both prior to pick up and at drop off we're very polite and professional.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald L. 
Évaluation :
5

not much could change. I was signed in very quickly and the guy accepting my return was just as prompt and friendly. all of this on a monday. there was a chip in my windshield but that wasn't bad at all and that is the reason i said the equipment wasn't maintained. far better than the last u-haul i was at.

matt W. 
Évaluation :
4

There was only one employee visible during my check in and return, and while I was the only customer there both times it was a slow Monday afternoon. It it had been busy the wait could have been bad. Otherwise, all good

Joel H. 
Évaluation :
5

easy and convenient

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

Long line of customers, they need more help on the weekends.

Cindy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY T. 
Évaluation :
5

Very efficient and friendly transaction.

SCOTT G. 
Évaluation :
5

The online check in process was unnecessarily cumbersome and time consuming. Don't plan on using that again - would rather walk through steps with an employee. - signed, a millennial that doesn't like to talk to people

Doug K. 
Évaluation :
4

Improved communication between staff members

Abigail B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
4

The front tires were out of balance and the truck shook a lot. The vibration was noticeable.

James L. 
Évaluation :
5

both the web site and the phone app would not allow me to return the trailer after hours. It would not allow me to continue when taking photos of the trailer

james B. 
Évaluation :
5

Smile

Jerry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
5

Brandi was awesome ! Helpful friendly & efficient !

Eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melodie L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alanna T. 
Évaluation :
5

The manager was great! She was quick and courteous. Merci.

KATHERINEANN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane F. 
Évaluation :
5

Just the location of the truck, I walked all over trying to find it!! But the person working was friendly and super helpful

James K. 
Évaluation :
3

Trailer I rented had two burned out marker lamps and the trailer overall was in rough condition. Parking lot has numbs that will jar your teeth out. Seems like overall this place could use an update. Staff was helpful and friendly.

Austin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRK D. 
Évaluation :
5

Rented a truck for moving. Inside was relatively clean but the steering wheel was sticky and felt gross. Sanitizing wipe was nearly black when I cleaned it. Hello covid!

Oxana M. 
Évaluation :
3

I still have not received my email receipt after dropping off my vehicle yesterday. The attendant asked if I need a receipt, and I told him I needed one but just an email one would be good. He replied he would get the vehicle checked in and send the email right away. That was about 12:30 EST.

Jerry E. 
Évaluation :
5

U-haul does a good job balancing costs and prices.It's nice that the trailers are cheap. Money is tight, and the savings are passed onto customers.

John Z. 
Évaluation :
1

You need to work on your staff! They are extremely rude and weren't willing to work with me in the slightest. I just needed one more hour with the truck and they said they are charging me the full day. I understand company policy to a degree but come on! Have some decency. They talk to your like you're dumb too. Will not be coming back to this location again!!

Sarah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

The staff there are very helpful and friendly

Philip S. 
Évaluation :
5

the trailer had not been swept out & was quite beat up but the tires were in good shape & the lights all worked so it served our purpose. We swept it out before returning, so it was cleaner than when we pick it up. Brandi was great!!!

Elizabeth M. 
Évaluation :
3

She said that all the trailers are insured. ???? Confused!?

GENE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Roof leaked water which fell onto my mattresses and box springs.

ROBERT JOSEPH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
5

Wipe down vehicles prior to new rentals.

Spencer G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emma G. 
Évaluation :
5

Kyle was professional, fast and knowledgeable. He deserves donuts and lunch every day!

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane R. 
Évaluation :
4

U Haul team gave me a great experience. Would recommend.

Josh L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris F. 
Évaluation :
5

I'd sworn off U-Haul after a series of terrible experiences years ago. But this trailer was in great shape, the rate was low, and pickup and dropoff were relatively painless. My only complaint was the repeated attempts to upsell dollies, moving blankets, boxes, etc, etc. I had to decline them at least two or three times between reserving the trailer and picking it up. Seriously, how much of that stuff do you think I'll need for a 5x9 open trailer...

Paul P. 
Évaluation :
3

The girl inside when I picked up was super friendly and helpful

Misty L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA CORY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bevin S. 
Évaluation :
5

Courteous,patient service ( I had to reschedule twice).

Philip M. 
Évaluation :
4

not enough help at store

BRITTNEY RENEE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany V. 
Évaluation :
5

Nothing needed to improve the experience. Brandi was great, attentive and quickly got my paperwork processed and trailer hooked up and got me on my way.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
4

Fix the door on the truck.

dennis F. 
Évaluation :
5

Nothing everything was great

EARNESTINE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEIL JAMES D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alek K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lukas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan C. 
Évaluation :
5

VERY helpful and VERY quick checkout.. TY

William F. 
Évaluation :
5

Brandi was great!

Chuck E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david H. 
Évaluation :
4

Process was efficient and easy. Vehicle was well maintained and reasonably clean.

Erwin B. 
Évaluation :
5

Well I signed up for five hours unfortunately I only had it for two at previous U-Haul locations they refunded you for the hours not used unfortunately I had to pay for the full five hours

Carol W. 
Évaluation :
5

Very nice employees and everything went as planned 👍

Larry H. 
Évaluation :
1

Customer service really bad. Lacy people

Pedro A N. 
Évaluation :
1

Charges fees that aren't agreed on, gave me the wrong vehicle, and didn't provide all the equipment that I paid extra to have in the vehicle on pickup.

Justin S. 
Évaluation :
5

Such a great experience ❤

lara P. 
Évaluation :
1

When I picked the trailer up the guy that helped was was rushing putting the trailer on my truck he didn't make sure the chains were wrapped correctly and didn't connect the wires all the way I drove from Michigan to Texas before I make it out of Michigan the chains are dragging on the ground sending sparks everywhere under the car because there are scraping the ground By the time I made it out of Michigan to Illinois the wires come disconnected and the lights went out on my trailer so Unfortunate if my mom wasn't behind me I would've never known and I couldn't gotten into a really bad car accident all because someone was rushing not making sure things were completely done correctly this was the worst experience I've ever had and a scary one at that I'm driving miles away and lights go out on my trailer I have pictures of the wire not being connected correctly and half way burnt off i recommend that next time your employee should take his time and hook things up and make sure nothing is dragging or loose to the point of even being able to come out because what of the next person isn't as lucky as me to have someone notice the issue

Kendra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanda B. 
Évaluation :
5

Service was great.

Rebecca W.  |  Expérience générale 
Évaluation :
5

I had the POD delivery but with the people I spoke on the phone, the people who delivered my POD from start to destination point were professional and curtious...plus helpful with any questions I had.

Miguel A.  |  Expérience générale 
Évaluation :
5

I was told by Monique that I would not be billed for December. I was billed on the 20th and my U-box was delivered/unloaded and returned on the 21st

Ben S.  |  Expérience générale 
Évaluation :
5

excellent service

BRYAN F.  |  Expérience générale 
Évaluation :
1

Horrible customer service and communication throughout my entire process. I've had to call the highest ranking associate I could reach to help resolve issues. I've indirectly been charged for items.

charlotte d.  |  Expérience générale 
Évaluation :
3

The gentleman helping us was kind and professional. When we asked where to park the Ubox trailer, he wasn't very knowledgable but to be fair that wasn't his job. He offered to take care of it for us.

Mackenzie A.  |  Expérience générale 
Évaluation :
5

Monique worked with me to get my U-Boxes delivered and picked up when I had extenuating circumstances. Thank you very much. I did not use the storage facility.

Lisabet G.  |  Expérience générale 
Évaluation :
5

EXCELLANT delivery and pickup service was done by Jamie and Danielle. However, staff at store location when making original arrangements was not knowledgeable of UBox.

Jayne G.  |  Expérience générale 
Évaluation :
1

A terrible experience. Box was delivered about 3 hours later than promised. Pickup was 9 days late! Tons of excuses of too busy and understaffed. Bad customer service. Pass on this option.

Dan M.  |  Expérience générale 
Évaluation :
5

Did not visit the facility. Had U-Box delivery and pick up. Was very happy with Danielle's service!

Nancy W.  |  Expérience générale 
Évaluation :
1

Staff argued in front of us. Delivery of UBoxes were an issue. Communication was lacking. Kept sending me bills I didn't owe.

VALERIE N.  |  Expérience générale 
Évaluation :
5

I rented a U-Box from this location but did not personally visit the actual store.

Matt L.  |  Expérience générale 
Évaluation :
4

Ok

joseph c.  |  Expérience générale 
Évaluation :
1

The staff was unaware of my request to pick up my U-Box and complained I only gave them 24 hr notice - which they hadn't noticed. They passed the buck on everything and took no ownership.

alaynna y.  |  Expérience générale 
Évaluation :
1

Very bad customer service with rude behavior from the manager

Bhavani r.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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