Customer Reviews for U-Haul Moving & Storage at Alpine Ave

Évaluation :

4

Honestly, not much. I loved the fact that the employees were hyper aware of the line and pushed people through quickly without detracting from the current customer being served. I was able to walk in, drop off the key, and walk out without waiting for the seven people in front of me. I was also impressed with your call in service. I made a mistake on the time of my pickup and with minimal effort, I was able to get the right size truck picked up and dropped off within the time limit all by just making a call. Thank you so much for helping me help my mom take care of her house.

Évaluation :

5

The folks at the Alpine location were fantastic, and they made my rental experience super easy.

Évaluation :

5

repeat customer always treated well

Évaluation :

5

repeat customer always treated well

Évaluation :

5

repeat customer treated well

Évaluation :

5

i am a repeat customer and always treated well

Évaluation :

5

The truck we rented had an issue with the heat from the engine coming in through the passenger side, bottom of the dash even with the heat turned off but otherwise everything was great.

Évaluation :

4

Just dropped off. No one spoke to us (but it was midday and 2 days earlier than scheduled return. I wish we could've gotten reimbursed for the early drop off (Friday return but return was scheduled for Sunday)

Évaluation :

5

The woman at the counter and the gentleman who cleaned truck both prior to pick up and at drop off we're very polite and professional.

Évaluation :

5

not much could change. I was signed in very quickly and the guy accepting my return was just as prompt and friendly. all of this on a monday. there was a chip in my windshield but that wasn't bad at all and that is the reason i said the equipment wasn't maintained. far better than the last u-haul i was at.

Évaluation :

4

There was only one employee visible during my check in and return, and while I was the only customer there both times it was a slow Monday afternoon. It it had been busy the wait could have been bad. Otherwise, all good

Évaluation :

5

easy and convenient

Évaluation :

4

Long line of customers, they need more help on the weekends.

Évaluation :

5

Very efficient and friendly transaction.

Évaluation :

5

The online check in process was unnecessarily cumbersome and time consuming. Don't plan on using that again - would rather walk through steps with an employee. - signed, a millennial that doesn't like to talk to people

Évaluation :

4

Improved communication between staff members

Évaluation :

4

The front tires were out of balance and the truck shook a lot. The vibration was noticeable.

Évaluation :

5

both the web site and the phone app would not allow me to return the trailer after hours. It would not allow me to continue when taking photos of the trailer

Évaluation :

5

Smile

Évaluation :

5

Brandi was awesome ! Helpful friendly & efficient !

Évaluation :

5

The manager was great! She was quick and courteous. Merci.

Évaluation :

5

Just the location of the truck, I walked all over trying to find it!! But the person working was friendly and super helpful

Évaluation :

3

Trailer I rented had two burned out marker lamps and the trailer overall was in rough condition. Parking lot has numbs that will jar your teeth out. Seems like overall this place could use an update. Staff was helpful and friendly.

Évaluation :

5

Rented a truck for moving. Inside was relatively clean but the steering wheel was sticky and felt gross. Sanitizing wipe was nearly black when I cleaned it. Hello covid!

Évaluation :

3

I still have not received my email receipt after dropping off my vehicle yesterday. The attendant asked if I need a receipt, and I told him I needed one but just an email one would be good. He replied he would get the vehicle checked in and send the email right away. That was about 12:30 EST.

Évaluation :

5

U-haul does a good job balancing costs and prices.It's nice that the trailers are cheap. Money is tight, and the savings are passed onto customers.

Évaluation :

1

You need to work on your staff! They are extremely rude and weren't willing to work with me in the slightest. I just needed one more hour with the truck and they said they are charging me the full day. I understand company policy to a degree but come on! Have some decency. They talk to your like you're dumb too. Will not be coming back to this location again!!

Évaluation :

5

The staff there are very helpful and friendly

Évaluation :

5

the trailer had not been swept out & was quite beat up but the tires were in good shape & the lights all worked so it served our purpose. We swept it out before returning, so it was cleaner than when we pick it up. Brandi was great!!!

Évaluation :

3

She said that all the trailers are insured. ???? Confused!?

Évaluation :

5

Roof leaked water which fell onto my mattresses and box springs.

Évaluation :

5

Wipe down vehicles prior to new rentals.

Évaluation :

5

Kyle was professional, fast and knowledgeable. He deserves donuts and lunch every day!

Évaluation :

4

U Haul team gave me a great experience. Would recommend.

Évaluation :

5

I'd sworn off U-Haul after a series of terrible experiences years ago. But this trailer was in great shape, the rate was low, and pickup and dropoff were relatively painless. My only complaint was the repeated attempts to upsell dollies, moving blankets, boxes, etc, etc. I had to decline them at least two or three times between reserving the trailer and picking it up. Seriously, how much of that stuff do you think I'll need for a 5x9 open trailer...

Évaluation :

3

The girl inside when I picked up was super friendly and helpful

Évaluation :

5

Courteous,patient service ( I had to reschedule twice).

Évaluation :

4

not enough help at store

Évaluation :

5

Nothing needed to improve the experience. Brandi was great, attentive and quickly got my paperwork processed and trailer hooked up and got me on my way.

Évaluation :

4

Fix the door on the truck.

Évaluation :

5

Nothing everything was great

Évaluation :

5

VERY helpful and VERY quick checkout.. TY

Évaluation :

5

Brandi was great!

Évaluation :

4

Process was efficient and easy. Vehicle was well maintained and reasonably clean.

Évaluation :

5

Well I signed up for five hours unfortunately I only had it for two at previous U-Haul locations they refunded you for the hours not used unfortunately I had to pay for the full five hours

Évaluation :

5

Very nice employees and everything went as planned 👍

Évaluation :

1

Customer service really bad. Lacy people

Évaluation :

1

Charges fees that aren't agreed on, gave me the wrong vehicle, and didn't provide all the equipment that I paid extra to have in the vehicle on pickup.

Évaluation :

5

Such a great experience ❤

Évaluation :

1

When I picked the trailer up the guy that helped was was rushing putting the trailer on my truck he didn't make sure the chains were wrapped correctly and didn't connect the wires all the way I drove from Michigan to Texas before I make it out of Michigan the chains are dragging on the ground sending sparks everywhere under the car because there are scraping the ground By the time I made it out of Michigan to Illinois the wires come disconnected and the lights went out on my trailer so Unfortunate if my mom wasn't behind me I would've never known and I couldn't gotten into a really bad car accident all because someone was rushing not making sure things were completely done correctly this was the worst experience I've ever had and a scary one at that I'm driving miles away and lights go out on my trailer I have pictures of the wire not being connected correctly and half way burnt off i recommend that next time your employee should take his time and hook things up and make sure nothing is dragging or loose to the point of even being able to come out because what of the next person isn't as lucky as me to have someone notice the issue

Évaluation :

5

Service was great.

Évaluation :

5

I had the POD delivery but with the people I spoke on the phone, the people who delivered my POD from start to destination point were professional and curtious...plus helpful with any questions I had.

Évaluation :

5

I was told by Monique that I would not be billed for December. I was billed on the 20th and my U-box was delivered/unloaded and returned on the 21st

Évaluation :

5

excellent service

Évaluation :

1

Horrible customer service and communication throughout my entire process. I've had to call the highest ranking associate I could reach to help resolve issues. I've indirectly been charged for items.

Évaluation :

3

The gentleman helping us was kind and professional. When we asked where to park the Ubox trailer, he wasn't very knowledgable but to be fair that wasn't his job. He offered to take care of it for us.

Évaluation :

5

Monique worked with me to get my U-Boxes delivered and picked up when I had extenuating circumstances. Thank you very much. I did not use the storage facility.

Évaluation :

5

EXCELLANT delivery and pickup service was done by Jamie and Danielle. However, staff at store location when making original arrangements was not knowledgeable of UBox.

Évaluation :

1

A terrible experience. Box was delivered about 3 hours later than promised. Pickup was 9 days late! Tons of excuses of too busy and understaffed. Bad customer service. Pass on this option.

Évaluation :

5

Did not visit the facility. Had U-Box delivery and pick up. Was very happy with Danielle's service!

Évaluation :

1

Staff argued in front of us. Delivery of UBoxes were an issue. Communication was lacking. Kept sending me bills I didn't owe.

Évaluation :

5

I rented a U-Box from this location but did not personally visit the actual store.

Évaluation :

4

Ok

Évaluation :

1

The staff was unaware of my request to pick up my U-Box and complained I only gave them 24 hr notice - which they hadn't noticed. They passed the buck on everything and took no ownership.