Customer Reviews for U-Haul Moving & Storage at Alpine Ave

5 546 évaluations

2345 Alpine Ave NW   Walker, MI 49504
(South of I-96, South of Meijers)

(616) 363-4811

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(616) 363-4811

2345 Alpine Ave NW
Walker, MI 49504
(South of I-96, South of Meijers)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew Mason 
Évaluation :
5

Nothing, the general Manager was very calm and professional even though she had a lot going on. A shout out to her! Great job.

CHRISTOPHER LEE STEELE 
Évaluation :
5

Was greeted and told to leave my truck very helpful and convenient.

Sean Dougherty 
Évaluation :
4

It was really great service , They called me the day before to make sure I was going to be there I got there at 10:00 sharp and it was done by 12:00 even talked to the mechanic I did it, He seem like a real nice person I would recommend this place to anybody.

John Vanthof 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackson Lambdin 
Évaluation :
5

Not location specific, but the mobile verification process seemed to take longer on the app than it should. If open during business hours next time, I'll go inside vs mobile pickup. Otherwise I had great service at this location every time we have utilized their services here! Thanks

Jason Emery 
Évaluation :
4

Water was leaking through the ceiling on to me.

Joe Wilcox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ash Johnson 
Évaluation :
2

The self pickup was very handy! Unfortunately I ran over glass in the parking lot and had to replace a tire. I wish there wasn't broken glass in the lot resulting in car repairs.

Harrison Winchester  
Évaluation :
5

Le client n'a pas laissé de commentaire.

william miller 
Évaluation :
5

KeAire was managing this location and smoothly and efficiently rented three trucks in the few minutes I was there! Best of all she was cheerful and kind to all of us. Top notch 5 star and I'll be back!

JEFFREY MICHAEL 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy Barker 
Évaluation :
4

Great Staff !! Very helpful.

BRIAN PEARSON 
Évaluation :
5

Double check to be sure full tank of gas. I had to stop on my way to Metro-Detroit. This made my long day of moving longer. First time using this location.

Michael Stark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Roach 
Évaluation :
5

Your service was excellent. Thank you.

Laura Olson 
Évaluation :
5

Not a thing,got the job done.

lorie byrd 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russ Shumaker 
Évaluation :
5

The only complaints is that whatever they use as a deodorizer was awful and after traveling migraine inducing. It was just too strong. The other issue was how loud the truck sounded. I wanted to make my husband turn back as the engine sounded so rough and was very loud. It drove fine, but considering it was cold and you have to listen to a very loud engine and smell the air deodorizer, not pleasant traveling!!

Lee Thorsgard 
Évaluation :
3

There was one woman that worked at the counter that needs to work on her customer service. She had a horrible attitude. But picking up the truck was easy.

Tashia Sheneman 
Évaluation :
5

Quick, friendly, handled the online reservation without any fuss on my part. Hook up to trailer was nice and easy.

Greg Mason 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamar Lowe 
Évaluation :
4

The truck was clean, but it needs an alignment and it was difficult to steer on the highway. Everything else with out reservation was great, they were able to accommodate 2 furniture dollies when we didn't reserve them.

Donald Farrey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore Maycroft 
Évaluation :
4

There was construction being done at the U-Haul entrance. There was no signage saying how to get into the U-Haul lot.

Stacy LaLonde 
Évaluation :
2

When I arrived I waited inside the lobby for 10 minutes before anyone came out to the front desk, when I brought the truck back, same thing. It seemed under staffed with the same person opening and closing that day. The trucks fuel tank was not at the reading that the paperwork indicated, it was 1/4 tank less.

ERICA RAE LANG 
Évaluation :
3

Please purchase some new trucks because the one I had was all over the place, it seemed like the transmission was slipping and the steering was unstable.

Edward Davis 
Évaluation :
4

Reservation (10 days in advance) was processed easily and quickly at the counter. Truck was ready to go.

David Willis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Yenior 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Augustyn 
Évaluation :
5

The U-Haul all does not work. It would not keep me signed in, nor would it load data

Ryan Endlein 
Évaluation :
4

Quick! Painless and everything was in good working order!

Brian Purwin 
Évaluation :
5

The location is clean and everything is easy to locate for my return of the u-haul truck. Key drop off was easy as well. Thank You for being close by my home and I would recommend them if you need to return a u-haul truck. I have been at this location before and it is a nice business to return or pickup equipment.

LINDA FOREHLICH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Delgado 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Rouse 
Évaluation :
5

Both of the employees I interacted with were terrific.

TIMOTHY ROSS CARTER 
Évaluation :
3

Service was great. Vehicle was older and definitely needing some work. No doors locked automatically, gas cap lid was broken, and more.

Mark Breymeyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan Haskins 
Évaluation :
4

Uhaul is always a mess somewhere in the process. The employees are typically rude or unhelpful and I am constantly getting told incorrect information. This is relevant to all my uhaul experiences. I have never had a stress free or smooth process with your company.

JUSTIN LAPEKES 
Évaluation :
5

Staff was very helpful and I was on my way quickly. Dropping off was even easier.

Bruce Kamp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayad Shmona 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayad Shmona 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lluvia Morales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abbie Stoppa 
Évaluation :
2

Our rental truck had cigarette butts and ash everywhere and it smelled awful, mirrors didn’t adjust so had a huge blind spot on my left side and only one windshield wiper worked

Jacob Goeddeke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro Acosta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Faber 
Évaluation :
5

Good truck, good service taking the truck out and bringing it back. Friendly staff!

Cody Murrell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

timothy lyle 
Évaluation :
3

MAKE SURE THERE IS A RAMP ON THE TRUCK

Dennis Cotten II 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Arnold 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Hankins 
Évaluation :
1

Closed store at 7 I called call center at 630 pm letting them know I would be 2 minutes past 7. When I showed up girl started at me in 0 degrees weather and said sorry we are closed! Never coming back

ERIK MARINUS CROOYMANS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl Shuck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberley Kunze 
Évaluation :
1

I asked about the trailer being big enough to hull a tractor and they said yes, when I was unable to fit the tractor on the trailer I brought back the trailer told them about the situation and they would not refund me.

Tammy Bennett 
Évaluation :
4

The person that helped me and took me the the rental was kind and professional.

Andrew Benson 
Évaluation :
4

In the back location where the car trailer was located it would have been to for a little more space to turn, either than that extremely great staff and environment.

Jeremiah Chaney 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Isaiah Sanders 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin Zaldivar 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john branton 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James Anderson 
Évaluation :
4

The rental was clean on the inside, but the exterior was very dirty, must have been driven down a lot of country roads for a parcel delivery vehicle

Tom Poll 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela Faber 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Dodds 
Évaluation :
5

I have rented from the Alpine location several times this year and find it to be well run. Always fast and friendly service. Great job!

Daniel Labinski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackson Sattell 
Évaluation :
5

The whole process is so easy and efficient! From the great customer service to the ease of pick up and drop off I say 5 stars!

Amy Upham 
Évaluation :
5

All the employees I had contact with at pickup and drop off were great. The whole experience was great. Merci!

Brad Rogers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mora montilva eduardo 
Évaluation :
3

When I dropped of the trailer to the one way location , they pointed out to me and took a video of how the trailer was not even properly attached to my truck.

Douglas Schuitman 
Évaluation :
5

Everything went as planed thank you .

Lorie Byrd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwina Meyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Howard 
Évaluation :
5

Very professional great service as always I ll be renting again for my next move

Harvey Dill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Hawks 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erin Bowers 
Évaluation :
5

I reserved and 20' truck by visiting the Uhaul website. Fairly easy process with lots of add ons that I skipped after selecting the truck and date. I picked up the truck at the local Uhaul and other than needing to scrape frost off the windshield, it was ready to go. I didn't have any problems with the drivability or functionality of the truck other than the rear cargo door being difficult to open because it was a little sticky near the bottom. The reservation included 4 days, which was convenient since I had to move my stuff 2-1/2 hours away. The whole process was easy and I was happy with the truck rental.

Robert Simons 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doreen Engel 
Évaluation :
5

.

Kevin Pendleton 
Évaluation :
2

Have my rental available. Picked up truck in morning and came back in afternoon to pick up the tow dolly and had to wait 30 minutes for it to be returned (inadvertently rented it out for a local move). Also had to push to have staff replace tailght that was only 1/4 lit. Another 15 minute wait. Clean out the cab of the truck. Found 2 water bottles, a can of Red Bull, McDonalds bag full of garbage, a Bic lighter and loose nacho chips under and behind seats.

FRED HICKOX 
Évaluation :
3

this was an awful experience - I would hope you better maintain the equipment before the next customer takes it on the road - the manager was very apologetic & made good however I lost almost 2 hours out of my trip -

ralph annunziata 
Évaluation :
5

Both employee interactions were smooth and pleasant. I wish I could remember the names! The girl at the counter was great as was the young man who helped me return the van.

Jodianne Sobota 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley Chapman-Butler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Elderkin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james schader 
Évaluation :
1

Every go-cart I've ever driven has had better steering, gas mileage, suspension, acceleration, breaks, and seating than the uhaul I rented. I wasn't expecting a Lambo, but I wasn't expecting garbage either.

Joshua Schone 
Évaluation :
2

When we returned our trailer in the evening, the only entrance was blocked with multiple vans. Had to back it in on the busy road and had to fit it in between trucks and trailers. Very frustrating.

Claudia Bradley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

linda miranda 
Évaluation :
5

Equipment was very old. Seat belt was difficult to use b/c it was old.

Clayton Rossman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane Salinas 
Évaluation :
2

Mobile process was a nightmare and there was no space in the parking lot for drop off

Nicolette Hamilton 
Évaluation :
5

Have this a "For Sale" site when it comes time to sell used trailer inventory. These trailers are awesome.

Mark Green 
Évaluation :
5

We dropped off after hours and the process was very easy, which was appreciated.

Elizabeth England 
Évaluation :
5

The staff was helpful and easy to work with. A nice experience.

Bruce Kamp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Scharphorn 
Évaluation :
5

The inside of the windshield had a film on it and looked like it was never cleaned. Could hear the wind from inside of the cab of the truck from the doors not sealing properly.

David Chomiak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Herron 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Bonga 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID GEORGE 
Évaluation :
5

Service was great.

Rebecca Wright  |  Expérience générale 
Évaluation :
5

I had the POD delivery but with the people I spoke on the phone, the people who delivered my POD from start to destination point were professional and curtious...plus helpful with any questions I had.

Miguel Astorga  |  Expérience générale 
Évaluation :
5

I was told by Monique that I would not be billed for December. I was billed on the 20th and my U-box was delivered/unloaded and returned on the 21st

Ben Schaefer  |  Expérience générale 
Évaluation :
5

excellent service

BRYAN FREDRICK  |  Expérience générale 
Évaluation :
1

Horrible customer service and communication throughout my entire process. I've had to call the highest ranking associate I could reach to help resolve issues. I've indirectly been charged for items.

charlotte deur  |  Expérience générale 
Évaluation :
3

The gentleman helping us was kind and professional. When we asked where to park the Ubox trailer, he wasn't very knowledgable but to be fair that wasn't his job. He offered to take care of it for us.

Mackenzie Almquist-Murray  |  Expérience générale 
Évaluation :
5

Monique worked with me to get my U-Boxes delivered and picked up when I had extenuating circumstances. Thank you very much. I did not use the storage facility.

Lisabet Girr  |  Expérience générale 
Évaluation :
5

EXCELLANT delivery and pickup service was done by Jamie and Danielle. However, staff at store location when making original arrangements was not knowledgeable of UBox.

Jayne Gilliland  |  Expérience générale 
Évaluation :
1

A terrible experience. Box was delivered about 3 hours later than promised. Pickup was 9 days late! Tons of excuses of too busy and understaffed. Bad customer service. Pass on this option.

Dan Mesko  |  Expérience générale 
Évaluation :
5

Did not visit the facility. Had U-Box delivery and pick up. Was very happy with Danielle's service!

Nancy Wolotira  |  Expérience générale 
Évaluation :
1

Staff argued in front of us. Delivery of UBoxes were an issue. Communication was lacking. Kept sending me bills I didn't owe.

VALERIE NANCE  |  Expérience générale 
Évaluation :
5

I rented a U-Box from this location but did not personally visit the actual store.

Matt Lampen  |  Expérience générale 
Évaluation :
4

Ok

joseph cambric  |  Expérience générale 
Évaluation :
1

The staff was unaware of my request to pick up my U-Box and complained I only gave them 24 hr notice - which they hadn't noticed. They passed the buck on everything and took no ownership.

alaynna yates  |  Expérience générale 
Évaluation :
1

Very bad customer service with rude behavior from the manager

Bhavani reddy  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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