Customer Reviews for U-Haul Moving & Storage at Alpine Ave

4368 évaluations

2345 Alpine Ave NW   Walker, MI 49504
(South of I-96)

(616) 363-4811

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(616) 363-4811

2345 Alpine Ave NW
Walker, MI 49504
(South of I-96)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULAJUANITA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherinegrace T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
4

No problems, met my expectations

DAVID ARLON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerome S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike D. 
Évaluation :
5

If I were in business I'd hire Kathy (Kelly?) away from you. She is a great employee.

Eric N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

COURTNEY KAY B. 
Évaluation :
1

We delivered to alpine location at 6pm as stated on contract. But discovered it closed at 5pm. Tried calling but got caught in a phone loop. Never got a real person. We want to make sure not charged a late fee. Thanks

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROMY G. 
Évaluation :
5

Not sure what you could improve. My experience was great. The few staff that were on hand were very helpful. I showed up early for my reservation. They got me in and out quickly anyway had friendly banter about it being a nice weekend and a busy moving time of the year. Staff could tell that I was one that didn't mind talking and even joking a little while my card was being processed and all that. When returning things went just as smooth. I over estimated when I would have the equipment back because I didn't want to be late. Hey I get it for the day right. Lol. So when I was 4 hours early and they were busy. No problem. Still helped pretty quickly. Everything was top notch. Great experience and will use this location every time I move. Which I hope is not often.

JONATHAN LEE K. 
Évaluation :
4

Customer service representative was wonderful!

MICHAEL ALAN L. 
Évaluation :
5

Friendly staff, helpful and easy. I like the text communication too.

TIMOTHY PAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
3

We were delayed in picking up our trailer and got a lecture from the guy at the counter about being on time. Plenty of equipment available and no other customers in the place. Served no purpose other that to tick me off. I didn't get the condition survey until I was 10 mins down the road-not very practical The return process is great though-on-line survey and location sharing is a good use of tech.

CHRISTOPHER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA JUNE M. 
Évaluation :
5

Gas was empty when I picked up the vehicle. Online checkin is not convenient and is confusing.

LINDSAY W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GARY JOHN S. 
Évaluation :
1

Don't over book reservations.

WHITNEY MICKEL H. 
Évaluation :
3

Have Blue haired person sitting in showroom get off his cell phone long enough to answer questions. The young lady cleaning and actual working offered to help drop the trailer.

ROBERT HARRY E. 
Évaluation :
3

Greater staffing, in store but ESPECIALLY on the phone. Frustratingly long wait times both times I interacted with Uhaul by the phone.

Douglas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel P. 
Évaluation :
5

Maybe having the trucks with full tank will be more fair so it can be taken in the same level of gas.

Fernando G. 
Évaluation :
3

The 24/7 drop off was crazy and stressful. I think you were having technical difficulties, but not being able to access your website, or anyone by phone and worrying about being charged more for not being able to properly return our truck was not a good experience after a day of moving. Maybe if all of your access points are down you should send someone out to the location, put a note on your door ... something.

christine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTMARTIN H. 
Évaluation :
5

The employees at this location had our trailer unhooked in no time and were very pleasant to interact with.

Joseph E. 
Évaluation :
3

I was treated nice by the employees and the equipment worked well. It was really helpful to be able to rent the trailer and do what I needed to do! It may be helpful to do some organizing and trash pick up around the yard from an appearance standpoint.

GARY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN C. 
Évaluation :
3

Let people know ahead of time that if its after 6pm to let them know that know one will be at the office there but that there are instructions on how to get your keys and what not so it doesn't take as long as it did for us

Zachary A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin R. 
Évaluation :
5

Seats had dog hair all over them. Why is there no vacuum available at this location?

jennifer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK LEON M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW K. 
Évaluation :
5

Alex was awesome and a great help.

JAMES DALE L. 
Évaluation :
5

Very friendly and professional staff. Would totally recommed this location!

GILBERTO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN ALICE H. 
Évaluation :
5

Equipment ran well. Broken glass and oil inside trailer.

Alex K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy L. 
Évaluation :
3

Used 5 gallons of gas to go 35 miles. Cost me more to refill than the rental of the Van.

DANIEL LEE Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA ANN G. 
Évaluation :
5

Great bunch.

WILSON S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RACHEL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN FRANCIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT V. 
Évaluation :
1

Cost was higher then quoted- person at counter was less then friendly. Had truck for 3 hrs and was charged more for gas then should have been. Will not use your company again.

VALERIEA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER D. 
Évaluation :
5

Very knowledgeable and helpful employees

GREGORY S. 
Évaluation :
5

Excellent !!

EDGAR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter L. 
Évaluation :
5

Got charged extra for gas even when I filled it up back to where it was

Debra K. 
Évaluation :
1

Cussing employees and charged for insurance I opted out of.

daniel G. 
Évaluation :
5

Really nice service and really helpfull person that helped me

JESUS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA LYNN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL EUGENE R. 
Évaluation :
1

I was charged a whole extra day to extend my truck by an hour, so another 60 $. I underestimated my time with the truck because I have never drove a truck that big so I drove it pretty slow. I've rented U-Haul multiple times this year due to multiple housing and family issues. When I got the truck it was at a quarter tank. I asked for more gas before leaving and was told no. The truck hit low fuel before I got to my location. There is an additional 6,99 charge on my account and idk what it's for either. Now I have to call on that. It'll probably be another 15 minute hold with customer service to ask. I will not be using U-Haul again. That's capitalism I guess. Shitty services goes noticed and we have the choice to take business else where. It's Interesting I need a truck one more time this year but I'll not go with U-Haul.

DANIELLE FAILLA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA ANN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENYA LASHANE S. 
Évaluation :
3

Customer service was very lacking. Trailer had no running lights

ROBERT R. 
Évaluation :
5

Workers were sooooo helpful and nice!!!!

LAURIEHELEN J. 
Évaluation :
3

Customer service was horrible and not believing that I had my U-Haul stolen from me was unbelievable! I'm disgusted with Alpine's higher ups. Steve is only person with some class (from regional division).

Sean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL JAMES P. 
Évaluation :
5

Knowledgeable and friendly people running this place

MIROSLAW F. 
Évaluation :
5

very helpful and competent staff.

LISA MARIE B. 
Évaluation :
5

On a cold and snowy day, the ice and snow were cleaned off the van I rented, and it was nicely warmed up before I got in. Great customer service.

JAMES V. 
Évaluation :
5

Truck was in great shape but definitely needs new tires. Grand Rapids, MI had about 7" of snow that weekend and was hard to get around.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily L. 
Évaluation :
5

Everything was great. However the outside mirror on the drivers side needs some WD40 so it can be adjusted. Everything else was great ðŸ'

SCOTT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER NEAL D. 
Évaluation :
4

The truck ran fine. But, I think someone could have taken time to clear snow off the windshield. Most people don't carry a brush long enough to clear the windows on a large truck.

GERALD W. 
Évaluation :
4

Please try to clear the ice more fully off the parking lot.

SUZANNE C. 
Évaluation :
3

The store was clean & manager was very nice and check in process very good. I often use trucks for local light duty hauling and I always get the oldest truck because it's local. This truck had 190 426 miles and chugged like a 90 year old chain smoker with Covid & had a headlight out. It did do the job so I can handle that but I CAN'T handle the new smart phone protocol I learned AFTER I got home because I was driving-LOG IN AT THE SITE(TOO LATE I'M ALREADY HOME!)-CREATE AN ACCOUNT-TAKE PICS-BLAH-BLAH...I'm old and not internet savvy, don't have the time for all that!! Then it stated I might be charged 20 $"convenience fee" if I don't even though I returned the truck clean and fueled up-that's not a good policy. 20 $fee and I'm gone.

JEFFREY MICHAEL J. 
Évaluation :
2

I barely needed to get out of my car. They also loaned me a hitch ball at the proper height and had an adaptor to go from a seven pin to a four pin connection. Very friendly and fast. Nice work, guys!

JAMES CHRISTOPHE Z. 
Évaluation :
1

Change the tires on your trucks!!! Our rental truck got stuck in a plowed driveway. Even though we purchased additional insurance, we got stuck with the tow bill. Horrible service.

BRIAN SCOTT V. 
Évaluation :
2

Came to pick up trailer and right turn signal wasn't working. Employee tested with meter, checked bulb, still wouldn't work. We asked if he had another trailer, he said no. He then proceeded to wiggle the wiring. The turn signal started working after he did that so he sent us down the road with it. About 4 hours into our 10 hour drive, we discovered the lights stopped working again. We were in the middle of nowhere with no uhaul stores around. Roadside service in this area would've left us with waiting for hours. We had 6 hours left to go and had to continue on only having running light, brake light, and turn signal on one side of the trailer. It was pretty scary driving through the mountains in the dark knowing that. He never should've sent us down the road with that unsafe trailer.

Stephanie M. 
Évaluation :
5

It was very cold that morning and the service was fast.

victoria M. 
Évaluation :
5

Refund people's deposit when the truck is returned like the employee tells people

QUIANA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA P. 
Évaluation :
4

My comment is to be normal and also help out the snow off the windshields before if it snows before or after.

MARK G. 
Évaluation :
5

Absolutely wonderful experience every single time and I am a weekly renter. Trailers are always perfect and the process is so simple and stress free.

SAGE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
3

Maintain trucks better Make the online rental and return program a little simpler. Lots of issues with the website Because of the poor website usage, went inside. Customer service took forever

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SADIKI N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS ALAN J. 
Évaluation :
5

Good customer service!

HUGO C. 
Évaluation :
4

I have to say that the pick up and drop off were the fastest and smoothest I have ever encountered ... and it was professional too.

paul N. 
Évaluation :
4

Mirrors were unable to be adjusted. Definitely did not feel at ease driving when the side mirrors couldn't adjust.

CATHERINE THERES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharonann S. 
Évaluation :
5

Service was great.

Rebecca W.  |  Expérience générale 
Évaluation :
5

I had the POD delivery but with the people I spoke on the phone, the people who delivered my POD from start to destination point were professional and curtious...plus helpful with any questions I had.

Miguel A.  |  Expérience générale 
Évaluation :
5

I was told by Monique that I would not be billed for December. I was billed on the 20th and my U-box was delivered/unloaded and returned on the 21st

Ben S.  |  Expérience générale 
Évaluation :
5

excellent service

BRYAN F.  |  Expérience générale 
Évaluation :
1

Horrible customer service and communication throughout my entire process. I've had to call the highest ranking associate I could reach to help resolve issues. I've indirectly been charged for items.

charlotte d.  |  Expérience générale 
Évaluation :
3

The gentleman helping us was kind and professional. When we asked where to park the Ubox trailer, he wasn't very knowledgable but to be fair that wasn't his job. He offered to take care of it for us.

Mackenzie A.  |  Expérience générale 
Évaluation :
5

Monique worked with me to get my U-Boxes delivered and picked up when I had extenuating circumstances. Thank you very much. I did not use the storage facility.

Lisabet G.  |  Expérience générale 
Évaluation :
5

EXCELLANT delivery and pickup service was done by Jamie and Danielle. However, staff at store location when making original arrangements was not knowledgeable of UBox.

Jayne G.  |  Expérience générale 
Évaluation :
1

A terrible experience. Box was delivered about 3 hours later than promised. Pickup was 9 days late! Tons of excuses of too busy and understaffed. Bad customer service. Pass on this option.

Dan M.  |  Expérience générale 
Évaluation :
5

Did not visit the facility. Had U-Box delivery and pick up. Was very happy with Danielle's service!

Nancy W.  |  Expérience générale 
Évaluation :
1

Staff argued in front of us. Delivery of UBoxes were an issue. Communication was lacking. Kept sending me bills I didn't owe.

VALERIE N.  |  Expérience générale 
Évaluation :
5

I rented a U-Box from this location but did not personally visit the actual store.

Matt L.  |  Expérience générale 
Évaluation :
4

Ok

joseph c.  |  Expérience générale 
Évaluation :
1

The staff was unaware of my request to pick up my U-Box and complained I only gave them 24 hr notice - which they hadn't noticed. They passed the buck on everything and took no ownership.

alaynna y.  |  Expérience générale 
Évaluation :
1

Very bad customer service with rude behavior from the manager

Bhavani r.  |  Expérience générale 
Non reviews have been submitted for this location.

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