Customer Reviews for U-Haul Moving & Storage at Alpine Ave

4 873 évaluations

2345 Alpine Ave NW   Walker, MI 49504
(South of I-96)

(616) 363-4811

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(616) 363-4811

2345 Alpine Ave NW
Walker, MI 49504
(South of I-96)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Josef Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika P. 
Évaluation :
5

I rent often and always taken well care of.

CHARLES Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam J. 
Évaluation :
5

The young man who helped me was fantastic! Thank you!!

Seth G. 
Évaluation :
4

A couple more emloyees to deal with waiting customers would be nice, but at this time almost impossible. Thanks

Sue P. 
Évaluation :
5

The only issue was that the tongue capture knob that secures the trailer to the ball of the hitch was damaged. It had a sharp area caused by the damage that cut a colleague of mines finger. Nothing serious.

Todd S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie M. 
Évaluation :
5

Person at desk was friendly and pleasant. Check in was quick and over all great experience!

Christi Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
3

I didn't get the uhaul for 2 days but they charged me they told me to bring it back at 9

Tanisha W. 
Évaluation :
5

Great Customer Service and was so easy!

Sheila T. 
Évaluation :
4

Had a great experience, and I highly recommend making your reservation online. It made checkout very quick.

James R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Great service

Mark S. 
Évaluation :
4

Drop off was quick and easy, the girl helping with the return was very friendly and fast.

Racheal F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnathan S. 
Évaluation :
2

Trailer was filthy, manager did clean it out, but still dirty. Understaffed. When I returned trailer I stood in store waiting 20 minutes. Two employees left store area, avoided eye contact and ignored me. Had they been courteous and simply stated “I will be right with you”, that would have been appreciated. Poor customer service at drop off. Will haul from Muskegon UHaul in future if need equipment in GR.

Brad C. 
Évaluation :
5

Smooth rental process. One young lady at the counter was very professional and took care of two customers promptly and then processed my reservation. Always a super place.

Samuel C. 
Évaluation :
2

Minimum of 2 staff available at all times. Amethyst was AWESOME. Unfortunately she had to help a half dozen customers at one time. Including having to assist outside with trailer hookup leaving guest in store waiting or in their vehicle for a longer period of time.

Eric A. 
Évaluation :
5

Make it easier to add time on to your reservation maybe have a link set up wh we e you can be told right then if the truck is available or not for another day it is very time consuming getting through to someone it took 25-30 minutes even to get a response in the online chat still rating a 10/10 however the way the charges are shown online after extending reservation it doesn't show how they get their total price like the contract does I plan to rent again from here it is very convenient and easy to get a vehicle that suits your needs thanks again

Jessica N. 
Évaluation :
5

Rien

Carmen S. 
Évaluation :
3

Employees are unavilable, seems like short staffed? Long wait times, or no service at all. I then left something in the truck and am unable to reach the staff to retrieve it.

Ashley S. 
Évaluation :
5

Good servise

FRANCISCO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakota V. 
Évaluation :
4

Make sure the website is working properly for returning uhaul

Gabrielle Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT B. 
Évaluation :
4

Honestly, not much. I loved the fact that the employees were hyper aware of the line and pushed people through quickly without detracting from the current customer being served. I was able to walk in, drop off the key, and walk out without waiting for the seven people in front of me. I was also impressed with your call in service. I made a mistake on the time of my pickup and with minimal effort, I was able to get the right size truck picked up and dropped off within the time limit all by just making a call. Thank you so much for helping me help my mom take care of her house.

Anthony D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisha R. 
Évaluation :
5

The folks at the Alpine location were fantastic, and they made my rental experience super easy.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin B. 
Évaluation :
5

repeat customer always treated well

CHARLES Y. 
Évaluation :
5

repeat customer always treated well

CHARLES Y. 
Évaluation :
5

repeat customer treated well

CHARLES Y. 
Évaluation :
5

i am a repeat customer and always treated well

CHARLES Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David Z. 
Évaluation :
5

The truck we rented had an issue with the heat from the engine coming in through the passenger side, bottom of the dash even with the heat turned off but otherwise everything was great.

Rachel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark O. 
Évaluation :
4

Just dropped off. No one spoke to us (but it was midday and 2 days earlier than scheduled return. I wish we could've gotten reimbursed for the early drop off (Friday return but return was scheduled for Sunday)

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathaniel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S. 
Évaluation :
5

The woman at the counter and the gentleman who cleaned truck both prior to pick up and at drop off we're very polite and professional.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald L. 
Évaluation :
5

not much could change. I was signed in very quickly and the guy accepting my return was just as prompt and friendly. all of this on a monday. there was a chip in my windshield but that wasn't bad at all and that is the reason i said the equipment wasn't maintained. far better than the last u-haul i was at.

matt W. 
Évaluation :
4

There was only one employee visible during my check in and return, and while I was the only customer there both times it was a slow Monday afternoon. It it had been busy the wait could have been bad. Otherwise, all good

Joel H. 
Évaluation :
5

easy and convenient

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

Long line of customers, they need more help on the weekends.

Cindy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY T. 
Évaluation :
5

Very efficient and friendly transaction.

SCOTT G. 
Évaluation :
5

The online check in process was unnecessarily cumbersome and time consuming. Don't plan on using that again - would rather walk through steps with an employee. - signed, a millennial that doesn't like to talk to people

Doug K. 
Évaluation :
4

Improved communication between staff members

Abigail B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
4

The front tires were out of balance and the truck shook a lot. The vibration was noticeable.

James L. 
Évaluation :
5

both the web site and the phone app would not allow me to return the trailer after hours. It would not allow me to continue when taking photos of the trailer

james B. 
Évaluation :
5

Smile

Jerry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
5

Brandi was awesome ! Helpful friendly & efficient !

Eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melodie L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alanna T. 
Évaluation :
5

The manager was great! She was quick and courteous. Merci.

KATHERINEANN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane F. 
Évaluation :
5

Just the location of the truck, I walked all over trying to find it!! But the person working was friendly and super helpful

James K. 
Évaluation :
3

Trailer I rented had two burned out marker lamps and the trailer overall was in rough condition. Parking lot has numbs that will jar your teeth out. Seems like overall this place could use an update. Staff was helpful and friendly.

Austin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRK D. 
Évaluation :
5

Rented a truck for moving. Inside was relatively clean but the steering wheel was sticky and felt gross. Sanitizing wipe was nearly black when I cleaned it. Hello covid!

Oxana M. 
Évaluation :
3

I still have not received my email receipt after dropping off my vehicle yesterday. The attendant asked if I need a receipt, and I told him I needed one but just an email one would be good. He replied he would get the vehicle checked in and send the email right away. That was about 12:30 EST.

Jerry E. 
Évaluation :
5

U-haul does a good job balancing costs and prices.It's nice that the trailers are cheap. Money is tight, and the savings are passed onto customers.

John Z. 
Évaluation :
1

You need to work on your staff! They are extremely rude and weren't willing to work with me in the slightest. I just needed one more hour with the truck and they said they are charging me the full day. I understand company policy to a degree but come on! Have some decency. They talk to your like you're dumb too. Will not be coming back to this location again!!

Sarah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

The staff there are very helpful and friendly

Philip S. 
Évaluation :
5

the trailer had not been swept out & was quite beat up but the tires were in good shape & the lights all worked so it served our purpose. We swept it out before returning, so it was cleaner than when we pick it up. Brandi was great!!!

Elizabeth M. 
Évaluation :
3

She said that all the trailers are insured. ???? Confused!?

GENE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Roof leaked water which fell onto my mattresses and box springs.

ROBERT JOSEPH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
5

Wipe down vehicles prior to new rentals.

Spencer G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emma G. 
Évaluation :
5

Kyle was professional, fast and knowledgeable. He deserves donuts and lunch every day!

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane R. 
Évaluation :
4

U Haul team gave me a great experience. Would recommend.

Josh L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris F. 
Évaluation :
5

I'd sworn off U-Haul after a series of terrible experiences years ago. But this trailer was in great shape, the rate was low, and pickup and dropoff were relatively painless. My only complaint was the repeated attempts to upsell dollies, moving blankets, boxes, etc, etc. I had to decline them at least two or three times between reserving the trailer and picking it up. Seriously, how much of that stuff do you think I'll need for a 5x9 open trailer...

Paul P. 
Évaluation :
3

The girl inside when I picked up was super friendly and helpful

Misty L. 
Évaluation :
5

Service was great.

Rebecca W.  |  Expérience générale 
Évaluation :
5

I had the POD delivery but with the people I spoke on the phone, the people who delivered my POD from start to destination point were professional and curtious...plus helpful with any questions I had.

Miguel A.  |  Expérience générale 
Évaluation :
5

I was told by Monique that I would not be billed for December. I was billed on the 20th and my U-box was delivered/unloaded and returned on the 21st

Ben S.  |  Expérience générale 
Évaluation :
5

excellent service

BRYAN F.  |  Expérience générale 
Évaluation :
1

Horrible customer service and communication throughout my entire process. I've had to call the highest ranking associate I could reach to help resolve issues. I've indirectly been charged for items.

charlotte d.  |  Expérience générale 
Évaluation :
3

The gentleman helping us was kind and professional. When we asked where to park the Ubox trailer, he wasn't very knowledgable but to be fair that wasn't his job. He offered to take care of it for us.

Mackenzie A.  |  Expérience générale 
Évaluation :
5

Monique worked with me to get my U-Boxes delivered and picked up when I had extenuating circumstances. Thank you very much. I did not use the storage facility.

Lisabet G.  |  Expérience générale 
Évaluation :
5

EXCELLANT delivery and pickup service was done by Jamie and Danielle. However, staff at store location when making original arrangements was not knowledgeable of UBox.

Jayne G.  |  Expérience générale 
Évaluation :
1

A terrible experience. Box was delivered about 3 hours later than promised. Pickup was 9 days late! Tons of excuses of too busy and understaffed. Bad customer service. Pass on this option.

Dan M.  |  Expérience générale 
Évaluation :
5

Did not visit the facility. Had U-Box delivery and pick up. Was very happy with Danielle's service!

Nancy W.  |  Expérience générale 
Évaluation :
1

Staff argued in front of us. Delivery of UBoxes were an issue. Communication was lacking. Kept sending me bills I didn't owe.

VALERIE N.  |  Expérience générale 
Évaluation :
5

I rented a U-Box from this location but did not personally visit the actual store.

Matt L.  |  Expérience générale 
Évaluation :
4

Ok

joseph c.  |  Expérience générale 
Évaluation :
1

The staff was unaware of my request to pick up my U-Box and complained I only gave them 24 hr notice - which they hadn't noticed. They passed the buck on everything and took no ownership.

alaynna y.  |  Expérience générale 
Évaluation :
1

Very bad customer service with rude behavior from the manager

Bhavani r.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page