Évaluations des clients U-Haul Moving & Storage at Alpine Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Alpine Ave

Cote générale :

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Laurent M.
Évaluation :

Fantastic store. Very well managed. Always have had an excellent customer experience.

ROYCE S.
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Le client n'a pas laissé de commentaire.

cheryl B.
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Le client n'a pas laissé de commentaire.

KENNETHEDWIN B.
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GREAT SERVICE!!!!!!

Mark D.
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Le client n'a pas laissé de commentaire.

SHAELEIGH MARIE U.
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We went to drop off the vehicle back off and the truck would not start and was stuck in my driveway. The brake light and engine light was on and the truck would not turn over or start but all the lights were on. I waited on the phone for 40 min to even talk to anyone from uhaul and then they told be it would take 30 min to get ahold of someone from roadside and another 40 until someone showed up only for them to get there and was able to get the truck to start but informed us we had to drive a truck back that wasn't working 2 hours ago and that this truck was in an accident 6 months prior and has been towed for the same issue not.long ago. So now its almost 8pm I have to take my 2 year old who should be getting ready for bed in the car to follow my husband who is driving a hazardous vehicle and make sure he's safe. So I spent $150 dollars for over 2 hours of my time wasted and a hazardous vehicle. I have already filed a complaint but am absolutely furious and disappointed and have no intention of using uhaul again.

PATRICIA ALICE M.
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Was seamless . Used website to pre check in. Counter person was friendly and professional. Gentleman that accepted return was also friendly and assured us that we had completed payment and paperwork.

JAMES J.
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Great staff

EDWARD L.
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When I arrived in the morning there was no one in the office, had to go searching around the back of the building to find them. Trailer was old and beat up, even more than usual for a Uhaul. There were several customers that entered the store during my brief visit at least 2 were not wearing masks and the employees did not even ask them to put one on. I will avoid this location in the future.

Grant B.
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Le client n'a pas laissé de commentaire.

IVANA CHRISTINA G.
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I was double charged. Waited on hold for 45 minutes before I hung up and left work to go into the location in person. The truck was in horrible condition while driving. I was charged for a dolly I didn't use. It was bad. Never again.

CINDY JO B.
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Le client n'a pas laissé de commentaire.

Kylerenner R.
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My original location for pickup was off Remembrance Road in Walker, but no one was there at my scheduled time. So the truck was there, we were there, but couldn't get it. By calling customer service we got our pickup location changed but that meant they weren't ready for us and we had to wait for them to get a vehicle ready, which isn't their fault at all, but it was a shitty experience for both myself, my wife who dropped me off, and your UHaul staff at a different location. Why offer the neighborhood partner if it's going to create more problems for your customers and your own staff...

RYAN JAMES S.
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The gentleman who was outside. He hooked the trailer up and made sure everything was working. He was very polite and very helpful.

KYLE STEPHEN B.
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Equipment was mostly clean but very old. Waited more than 25 for assistance when arriving to pick up reserved truck. Similar to past experiences.

LAQUITA A.
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Le client n'a pas laissé de commentaire.

PAULA R.
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The clerks were absolutely wonderfully helpful and professional.

JAMES A.
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local service establishment was great. your 800-line wait time is very bad -- too long -- and your system directs all calls and inquiries, even simple ones, to wait in the long queue.

JOSEPH M.
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Le client n'a pas laissé de commentaire.

JUDITH H.
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Le client n'a pas laissé de commentaire.

David H.
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Le client n'a pas laissé de commentaire.

ALAN WAYNE R.
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Le client n'a pas laissé de commentaire.

Justin V.
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Easy simple drop off.

Gerald S.
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Le client n'a pas laissé de commentaire.

JESSICA SUZANNE C.
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Le client n'a pas laissé de commentaire.

JOSHUA O.
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Le client n'a pas laissé de commentaire.

ROBERT S.
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Le client n'a pas laissé de commentaire.

Gene S.
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Le client n'a pas laissé de commentaire.

Heather K.
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Trucks seats were ripped up. Asked for mobile pick up because of COVID, found out they never actually do that so I had to go inside and work at the desk. Highly annoying.

Debra T.
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Once again my rental was outstanding! Clean Truck, equipment second to none. No problems. Fast and friendly people to help and make your rental as easy as can be.

SCOTT B.
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Le client n'a pas laissé de commentaire.

ELLIOTT M.
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Make sure the identification information is secure! Do not post my driver's license information to someone with the same last name. Also, if soliciting a trailer to move, look at a map. I kept receiving texts regarding trailers for cash credit, which I would have been open to; however, Michigan is nowhere near West Virginia, I would have spent more on gas than the credit I received. Customer service was great at both locations!

ERIN M.
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The truck had the overhead door open and floor was covered with leaves when I picked up my rental. Please make sure these doors remained closed while at U-haul locations.

Richard B.
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I had an appointment, the truck had an eighth of an inch of ice on the windshield. This could have been started up and road ready.

DAVID VICTOR B.
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Alpine you haul is by far the best uhaul site I have ever worked with and rented from.

MARK M.
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Le client n'a pas laissé de commentaire.

Marc C.
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Staff was friendly but gave me inaccurate information when asked. This led to me receiving an additional charge. I even called a uhaul customer service rep to confirm and I was still charged extra. Communication/training seems very poor across the board and the customer pays the price. They told me I should expect a call from corporate to settle my dispute... Let's see if their word is good this time...

BREANNALAYNE B.
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Le client n'a pas laissé de commentaire.

BARBARA ANN E.
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outside of the car was very dirty. inside was not bad. It drove great. Had a problem with the battery and called it in and they were excellent. When I came back to drop the van off explained it to the man taking the van back and he stated he would write up a maintenance work order on the battery. Everyone was wonderful and I would rent from this location again!

Kevin A.
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Le client n'a pas laissé de commentaire.

ZACHARY JOHN M.
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nothing

KENNETHEDWIN B.
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Le client n'a pas laissé de commentaire.

Perri M.
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Le client n'a pas laissé de commentaire.

howard P.
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Le client n'a pas laissé de commentaire.

Catherine G.
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Le client n'a pas laissé de commentaire.

RUSSELL LESTER F.
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change the way the website tells me the rates. it was not $19.95 for the day. almost walked away when I was told that the rate was $79.00 for the day, plus mileage. When I was checking out of the website, it said I had a $31.00 bill to pay. RIPOFF, MISREPRESENTED...

TAMMY L.
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We sat Ian's waited in the truck like the sign said for over 10 minutes when we went into the store there were people waiting in there that had no idea where any employee was. We went back to the truck for a bit longer and heading back in we found an employee fixing someone's car ( under the hood working on it) we still don't know how much we owe as he was too busy to tell us and told us any extra would be refunded to our card

Lawrence D.
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Great experience at both ends. Staff are friendly and fast.

Thomas I.
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I dropped the truck off after hours. Seemed like a nice enough place but I had to search the building to find the key drop. The drop off location is well lit and signed. Why not put a key drop right there?

ROBERT JAMES W.
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If someone new or hasn't rented in awhile you should tell them the return process (have to be onsite to do this). I like that you can return online but didn't know I had to be onsite to do it... we left and had to go back.

Joshua A.
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I got to the truck and inside on the dash was scratch off lotto tickets. About 4 of them just laying across the dashboard. Other then that it was ok.

BRIAN JAMES S.
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Le client n'a pas laissé de commentaire.

ROSEANNA P.
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Le client n'a pas laissé de commentaire.

Jane S.
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Le client n'a pas laissé de commentaire.

TIMOTHYRICHARD J.
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Le client n'a pas laissé de commentaire.

Makenzie Y.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER S.
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The mover I contracted thru UHaul stole some of my items. I am not sure who to contact to request a refund or try to get these items back. I am very unhappy.

ROBERTDALE M.
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We had nothing to improve on. All in all we had a great experience and will definitely use U-haul in the future.

Keegan S.
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Le client n'a pas laissé de commentaire.

ANTHONY RICHARD R.
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Le client n'a pas laissé de commentaire.

CHAD ALLEN S.
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There was only one person working inside helping many. She was working hard, but it seemed like too much for one person and everyone had to wait a long time.

RIJEESH A.
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Le client n'a pas laissé de commentaire.

TIMOTHY M.
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The people at the desk we very helpful. The men in the back we also very nice. Even went out of their way to chat with us. Will definitely use this service again. Thank you!

ADRIANUS V.
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good experience, only one suggestion, oil roll up doors.

Thomas L.
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Le client n'a pas laissé de commentaire.

CHARLES G.
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Le client n'a pas laissé de commentaire.

Tony T.
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Le client n'a pas laissé de commentaire.

APRIL J.
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Le client n'a pas laissé de commentaire.

Dale K.
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Le client n'a pas laissé de commentaire.

BAYLEE W.
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Le client n'a pas laissé de commentaire.

Amanda B.
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Terrible experience. I reserved a 10 ft truck for early Saturday morning, a week in advance. I got to the location and there wasn't an employee in sight, no bell or anything. My husband and I said "Hello" several times. We waited 15 minutes before an employee came out of the back. We got our truck finally, 20 minutes later than expected. Right away we had problems. The oil light was on, some other light was on, dome light wouldn't shut off, driver's seatbelt kept getting stuck, and it took forever for the windows to unfog. We weren't going very far so we went with it. When we opened the back we were expecting a ramp, there wasn't one. We did what we needed, put a gallon and a half of gas in, even though we only drove 8 miles, but the tank wasn't at 3/4 when we got it. When we got back to the uhaul place there were 2 employees both helping 1 guy. We waited 10 minutes and the employee that helped us before said to just leave the key. Later that evening I realized I never received an email with a receipt. I figured I would call in the morning, I looked it up online and of course they're not open on Sunday. I was freaking out, I hardly slept. Luckily the receipt came through at 6am while I was getting ready for work. Everything was correct except for the drop off time. I returned the truck at 10 am, the receipt said 3pm. Overall it didn't effect the overall price, but still. Next time I'll try a different location.

Allan G.
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Le client n'a pas laissé de commentaire.

SANDRA G.
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Very respectful, knowledgeable and helpful

Kevin C.
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I only use U-HAUL. You guys are the best! I love how you have automated everything and I literally can do "contactless pickup". Very efficient and the price is always the best!

WILLIAM H A.
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Le client n'a pas laissé de commentaire.

Donald F.
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The return line was blocked by a large truck, and there wasn't anyone directing returns, so there was a line of 3 trucks out the driveway.

KEVIN S.
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Le client n'a pas laissé de commentaire.

SUSAN S.
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Le client n'a pas laissé de commentaire.

GLENDA H.
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Le client n'a pas laissé de commentaire.

GLENDA H.
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Le client n'a pas laissé de commentaire.

daniel H.
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Well wanted just a trailer without the ramp cause it was cheaper but only had the one and it was out so it would've been nice to get the price of the one without but didn't. I'm fine it worked out okay so thank you.

John S.
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Le client n'a pas laissé de commentaire.

BRUCE M.
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Le client n'a pas laissé de commentaire.

PATRICK RAYMOND B.
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no one in lobby had to go and look for him

JULIAN ALAN B.
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Le client n'a pas laissé de commentaire.

Cynthia A.
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There was no personnel in store. Waited 10 minutes to see someone and when he did come in he was not very friendly.

David William Z.
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Le client n'a pas laissé de commentaire.

MARIANA H.
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Le client n'a pas laissé de commentaire.

Paul K.
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Le client n'a pas laissé de commentaire.

Erikmatthew S.
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Le client n'a pas laissé de commentaire.

travis H.
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Le client n'a pas laissé de commentaire.

Erikmatthew S.
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Le client n'a pas laissé de commentaire.

STEVEN ALAN-RONG W.
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Our truck cabin was disgusting, previous renters had a hairy dog in the cabin and fur was noticeable. There was a foul smell that we couldn't get rid of even after repeated spraying and use of disinfectant. The windows had dog slobber all over them and I asked the attendant to clean them, which he did but the spray bottle he had was not working effectively. I would recommend your workers thoroughly clean the inside cabin before allowing new renters to drive the vehicle away!

Amber S.
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Make it obvious that the size of the truck is measured from top to top and that the footage of the truck isn't the floor. A “15 foot truck” was only 12 feet long on the floor which is very misleading.

ROBERT N.
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Alec the employee who helped me was excellent. Very friendly and professional.

David E.
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Le client n'a pas laissé de commentaire.

Daniel D.
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Le client n'a pas laissé de commentaire.

NICHOLAS M.
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Le client n'a pas laissé de commentaire.

CAMERON B.
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Le client n'a pas laissé de commentaire.

Daniel S.
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The guy that rented me the equipment was rude and seemed to try and hurry me through the rental process even though there was no one waiting. The phone process was even worse. I waited over 45 minutes on hold TWICE!l even after the recording saying that stated 25 min wait. The only things I can say were positive was the trailer worked as needed and the guy that hooked it up was very nice. He was a pleasure to talk to and even loaned me a 7 to 4 light adapter. The rest of the experience was rubbish. I will probably be using budget or another local rental company for my future transports.

Rebecca W. | Expérience générale |
Évaluation :

Service was great.

Miguel A. | Expérience générale |
Évaluation :

I had the POD delivery but with the people I spoke on the phone, the people who delivered my POD from start to destination point were professional and curtious...plus helpful with any questions I had.

Ben S. | Expérience générale |
Évaluation :

I was told by Monique that I would not be billed for December. I was billed on the 20th and my U-box was delivered/unloaded and returned on the 21st😞

BRYAN F. | Expérience générale |
Évaluation :

excellent service

charlotte d. | Expérience générale |
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Horrible customer service and communication throughout my entire process. I've had to call the highest ranking associate I could reach to help resolve issues. I've indirectly been charged for items.

Mackenzie A. | Expérience générale |
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The gentleman helping us was kind and professional. When we asked where to park the Ubox trailer, he wasn't very knowledgable but to be fair that wasn't his job. He offered to take care of it for us.

Lisabet G. | Expérience générale |
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Monique worked with me to get my U-Boxes delivered and picked up when I had extenuating circumstances. Thank you very much. I did not use the storage facility.

Jayne G. | Expérience générale |
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EXCELLANT delivery and pickup service was done by Jamie and Danielle. However, staff at store location when making original arrangements was not knowledgeable of UBox.

Dan M. | Expérience générale |
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A terrible experience. Box was delivered about 3 hours later than promised. Pickup was 9 days late! Tons of excuses of too busy and understaffed. Bad customer service. Pass on this option.

Nancy W. | Expérience générale |
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Did not visit the facility. Had U-Box delivery and pick up. Was very happy with Danielle’s service!

VALERIE N. | Expérience générale |
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Staff argued in front of us. Delivery of UBoxes were an issue. Communication was lacking. Kept sending me bills I didn't owe.

Matt L. | Expérience générale |
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I rented a U-Box from this location but did not personally visit the actual store.

joseph c. | Expérience générale |
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Ok

alaynna y. | Expérience générale |
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The staff was unaware of my request to pick up my U-Box and complained I only gave them 24 hr notice - which they hadn't noticed. They passed the buck on everything and took no ownership.

Bhavani r. | Expérience générale |
Évaluation :

Very bad customer service with rude behavior from the manager

Non reviews have been submitted for this location.

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