Customer Reviews for U-Haul Moving & Storage at Alpine Ave

5 111 évaluations

2345 Alpine Ave NW   Walker, MI 49504
(South of I-96)

(616) 363-4811

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(616) 363-4811

2345 Alpine Ave NW
Walker, MI 49504
(South of I-96)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The gals were friendly and knowledgeable

Andrea S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad G. 
Évaluation :
3

The mobile checkout was not working properly as it kicked me out 6 times while trying to return the truck. I was waiting on the phone for 20 minutes before I got someone to help close it out. Overall I was in the parking lot for an hour trying to return the truck. Everything else went well though.

Roger W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas S. 
Évaluation :
5

Great employees

Michael S. 
Évaluation :
5

Truck only had little over 5 000 miles. Push button Start was not expected. Automatated tailgate is nice feature. Girl at front desk easy to work with. Quick check-in and check-out.

Glen P. 
Évaluation :
1

Too expensive

Spencer G. 
Évaluation :
5

The rental was parked between 2 other moving trucks. Even though I was using the app to pick up the truck I still had to go inside the establishment. The rep was very nice and receptive but I thought that was the purpose of using the app to not have to bother them.

James R. 
Évaluation :
3

Courtney was great every step of the way

lisa V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ani V. 
Évaluation :
5

drop off was quick and easy

Douglas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ethan M. 
Évaluation :
5

Nothing, it was a great experience!

Jeff C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dylan S. 
Évaluation :
4

Good customer service, but they charged me to much andi need to call and get it fixed

Ralph V. 
Évaluation :
2

Customer service was slow and not helpful. I knew what i needed but she just had a very poor attitude that day. She's good at her job she just isn't very motivated to be the best version of herself. Hopefully she can bring a little joy back into work to make the location feel a lot more comfortable.

NIck M. 
Évaluation :
4

Trailer we rented pulled terrible. We traveled to Georgia and back. Trailer felt like it was tracking off. Almost like it had been in an accident and by the look of the side rails and wobbly fenders it might have been. I should have declined the trailer but there wasn't another one on the property so I had no choice but to take it

Christine B. 
Évaluation :
5

The workers I encountered were professional and very friendly.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elliott L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fadi Y. 
Évaluation :
4

The equipment was dirty,not well taken care of. Won't be renting from U-haul again. Could just had Lowes deliver it next time and safe my money.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan M. 
Évaluation :
4

The app to check in the truck after hours did not work very well.

E E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blain B. 
Évaluation :
5

Courtney Hilton was very courteous and professional. A different location failed to supply the booked equipment which was guaranteed. We had to drive across town to pick up the truck, but Courtney did everything she could to make our experience a good one. Merci.

Nicholas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
4

The installation tech had to cut away part of a protective shield to install the hitch. He cut a 2” by 18” slot in a plastic protective shield. This was done during the installation without my permission. I would have rejected this option unless remedial action was taken to close up the gap.

Peter K. 
Évaluation :
1

Uhaul company is a scam. The company charged me an additional $48 and stated I did not return the uhaul truck with 1/4 full tank. I in fact did return it with a 1/4 full tank. This is absolutely ridiculous! I refuse to use this rental company for anything, and I will NOT recommend it to a friend. I will share my experience as negative, especially because I made sure to do everything right in order to avoid being charged extra, and I still got charged extra.

Amanda K. 
Évaluation :
5

Friendly and knowledgeable staff. Was a great experience.

Linda F. 
Évaluation :
5

Had side mirror damage prior to using the u haul but we took pics and brought to their attention prior to leaving. Everything else was excellent along with service

Joyce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miles J. 
Évaluation :
3

I didn't catch his name, but the customer service rep I worked with was great. I backed up to the trailer and realized I forgot my hitch and he lent me a spare one. Come to find out my hitch was in my trunk by my wiring harness the whole time. It would've been a huge time saver if I really had forgotten it!

Samantha R. 
Évaluation :
5

Courtney (the manager) was an excellent example of the best customer service I've ever had at Uhaul! Will refer people to this location!! Thank you!

jana M. 
Évaluation :
5

I would like to say thank you for your decency and courtesy. It was very well appreciated.

Chyironda G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chad R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis T. 
Évaluation :
5

The pickup and return staff members that helped me are great employees

Henry P. 
Évaluation :
3

I interacted with 2 individuals. One was less rude but both came across as I was making them work. They me why I was there even after I told them why. And they asked me to wait and I ate my lunch as they chatted amongst themselves and then came over to get an update and they finally took care of me.

Clifford G. 
Évaluation :
5

Quick and easy pick up and drop off. An attentive and helpful staff.

Bruce K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alyssa D. 
Évaluation :
4

I mentioned the strong smell of human urine to the employee who helped me pickup the trailer. She mentioned that there are homeless who live in the lot next door. The problem is that the smell was on the trailer all day. At the first stop, I had to wash the floor, especially by the door before putting in mattresses and couches, etc. It helped, but the smell stuck around, especially as the day grew warmer. I know homelessness is a complex problem, but keeping your equipment from smelling like an outhouse may be solvable. I seldom leave reviews and am taking the time on this to try to help you out. As a small FYI: To leave this feedback, I had to rate a dozen tow services on the web page.

Doug B. 
Évaluation :
5

The representative who checked us in (I believe her name was Court) was super friendly and courteous. She made the check in process easy and she was very knowledgeable and professional. Great experience.

Daniel W. 
Évaluation :
5

Courtney and crew were very knowledgeable and pleasant to work with, will return.

Bruce K. 
Évaluation :
5

Courtney was great got in got out all was great

Timothy M. 
Évaluation :
4

Personnel amical

angela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave E. 
Évaluation :
5

Second time that I had a need for a trailer and the professional courtesy extended to me was superior ! I've done 60 years of retail and wholesale and you can take my comments to the bank !!

Craig H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY M. 
Évaluation :
5

Excellent service, went thru process easily!

Roxanna K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
4

Easy drop off 👍

Andrew D. 
Évaluation :
5

Day was excellent and knew exactly what she was talking about

Max G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scot S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emerson B. 
Évaluation :
5

Great, easy experience. Thanks guys!

Samantha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R. 
Évaluation :
5

Kind people, easy process!!

SUE D. 
Évaluation :
5

Staff was helpful and friendly.

Josh K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler H. 
Évaluation :
3

Took about twenty minutes to pick up. Then the truck was horrible. Looked liked it Need a alignment in the steering lucky I only needed to drive it 5 mile trip. When I pick the truck the tires pressure was on the hole time. The price on the truck say 19,99 but should say 49 and something. The driver door keep saying it was open.

Hunter F. 
Évaluation :
5

The staff here are very professional and very helpful I am handicapped and they always help me hooking up my trailer rental

Philip S. 
Évaluation :
5

Make sure your installers have the tools they need for all installation situations. Manager at this location is excellent. She made sure I walked away happy.

Richard R. 
Évaluation :
5

Somehow hide wires or so they aren't dangling

Haley W. 
Évaluation :
5

The service tech who installed my hitch was great. Above and beyond!!

Steve L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe I. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ashlyn L. 
Évaluation :
5

Need another check in or hook up person to help with the long lines. It is unfair to the sole desk person to do all the inside work and then hook up the trailer/hand off truck while there is a line of customers.

Antony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES Y. 
Évaluation :
5

The people helping me to schedule an appointment and checking in person were awesome and very helpful to made sure all my needs were met. Thank you for your service.

Diane B. 
Évaluation :
2

Charged me for a cleaning fee when it was already cleaned by me.

Ashlyn L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erin H. 
Évaluation :
5

Nothing just keep up the great job your employees ☺️ are very kind, caring, friendly, and understanding... Thank you for everything 

Tammy O. 
Évaluation :
5

The rental process was easy and quick. The desk help was courteous and professional. The only suggestion would be during pickup, I had to supply more information (secondary contact and phone number). Possibly I missed this during the online check-in process? If not, add to the on-line check-in process so all we have to do is sign at the desk. Price was very good for what I needed to do. Merci.

Michael B. 
Évaluation :
1

could not scan and go because of website. waited ten minutes before someone helped me at the store.

Theodore C. 
Évaluation :
2

I had the truck for 2,5 hours and traveled 6,2 miles TOTAL. I was charged over $40 for 7 gallons of gas. Total bullshit.

Kathryn A. 
Évaluation :
3

Drop off was sloppy

Joseph T. 
Évaluation :
5

The lady was super friendly, great sense of humor and went above and beyond hooking up the trailer. She even had to clean out the filthy electrical port on my car with an ink pen. That's MacGyver level service right there!

Richard C. 
Évaluation :
3

Customer service wasn't very good, not very organized(girl maybe was new). Truck smelled so bad of cigarettes and not well maintained.

sabrina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES Y. 
Évaluation :
3

Not enough help to take care of customers

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
4

Need to check unit TM2299S gas gauge. Was at 5/16 when vehicle rental started. After driving 16 miles I put approximately 4 gallons of gasoline in the tank in the gauge still red 5/16. There is no way that I used 4 gallons (~$16) of gasoline over 16 miles. I feel as though I was “taken for a ride“ by the gas refill. When I mentioned this to the agent on duty on my return; it was a shrug and answer along the lines of code I'm not responsible for the gas gauges and phone. I'm a very disappointing customer on this rental.

Thomas O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES Y. 
Évaluation :
5

More staff to help customers

ANTONY L. 
Évaluation :
5

Service was great.

Rebecca W.  |  Expérience générale 
Évaluation :
5

I had the POD delivery but with the people I spoke on the phone, the people who delivered my POD from start to destination point were professional and curtious...plus helpful with any questions I had.

Miguel A.  |  Expérience générale 
Évaluation :
5

I was told by Monique that I would not be billed for December. I was billed on the 20th and my U-box was delivered/unloaded and returned on the 21st

Ben S.  |  Expérience générale 
Évaluation :
5

excellent service

BRYAN F.  |  Expérience générale 
Évaluation :
1

Horrible customer service and communication throughout my entire process. I've had to call the highest ranking associate I could reach to help resolve issues. I've indirectly been charged for items.

charlotte d.  |  Expérience générale 
Évaluation :
3

The gentleman helping us was kind and professional. When we asked where to park the Ubox trailer, he wasn't very knowledgable but to be fair that wasn't his job. He offered to take care of it for us.

Mackenzie A.  |  Expérience générale 
Évaluation :
5

Monique worked with me to get my U-Boxes delivered and picked up when I had extenuating circumstances. Thank you very much. I did not use the storage facility.

Lisabet G.  |  Expérience générale 
Évaluation :
5

EXCELLANT delivery and pickup service was done by Jamie and Danielle. However, staff at store location when making original arrangements was not knowledgeable of UBox.

Jayne G.  |  Expérience générale 
Évaluation :
1

A terrible experience. Box was delivered about 3 hours later than promised. Pickup was 9 days late! Tons of excuses of too busy and understaffed. Bad customer service. Pass on this option.

Dan M.  |  Expérience générale 
Évaluation :
5

Did not visit the facility. Had U-Box delivery and pick up. Was very happy with Danielle's service!

Nancy W.  |  Expérience générale 
Évaluation :
1

Staff argued in front of us. Delivery of UBoxes were an issue. Communication was lacking. Kept sending me bills I didn't owe.

VALERIE N.  |  Expérience générale 
Évaluation :
5

I rented a U-Box from this location but did not personally visit the actual store.

Matt L.  |  Expérience générale 
Évaluation :
4

Ok

joseph c.  |  Expérience générale 
Évaluation :
1

The staff was unaware of my request to pick up my U-Box and complained I only gave them 24 hr notice - which they hadn't noticed. They passed the buck on everything and took no ownership.

alaynna y.  |  Expérience générale 
Évaluation :
1

Very bad customer service with rude behavior from the manager

Bhavani r.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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