Nothing. Top notch service from the manager and his crew.
WILLIAM BCustomer Reviews for U-Haul Moving & Storage at Appleton Ave
Testimonials From Recent Customers
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Customer service was excellent!
MARGARET SKeep that same great customer service, love it!!!
MICHAEL BVery disappointed, I was only a reference, but yet you bothered me about the person that I brought there from my church had not paid and went to delinquent, but don't bother a person that's emergency status only. I did not even know that older woman she's just somebody in my church cause I'm a minister.
lemmie w | Expérience généraleCustomer service worker was very helpful and was very friendly
MIA RDid a great job with drop off.
Cacy MThat you for all your help.
SHAMIKA MWhen receiving the truck the employees was great and helpful very informative. When returning the truck I return the truck early the doors was locked to get inside. The staff was standing by the computers ignoring me and two other people and being extremely rude. It was a older man and a young woman making rude faces and being dismissive.
AMIRAH JMy dolly I paid for wasn’t on the truck.
Corie HNo complaints thank you for your services excellent timings
EVORNE HEmployees are awesome and very helpful
DEBRA JTell The customers that's returning the Truck to pull up to the Gate so everyone can get on the lot that's returning There vehicles after hours. Merci
KAHALA IN.D.
VICTORIA SBoth days the woman who helped me was friendly and efficient.
PAUL FTell the truth. I was told only mileage would be charged for keeping truck longer than reserved, was charged rental rate per day. Ihad a hard move and the storage space closed too early.
D' AI had a great experience and would highly recommend
BRUCE N | Expérience généraleWas told there was a dolly in the truck, none was there when I made to my destination
THOMAS OUnfortunately I can't remember the young man's name that waited on us. He has great customer service.
EURIDIESSA CFast abd and great customer service from every team member, especially Joe and Eisha. Thanks guys!
TRACEY SEverything worked out so well. It was a last minute move for me and Uhaul worked with me patiently every step of the way. Including helping me find the wonderful younf men who assisted with my move. Merci.
DEMARVA WI will not recommend this location to anyone be cause your female employee had a bad attitude wasn’t polite is was mugging the hell out of me an my son it was a bad experience I will not be returning I will go to a different location.
ANTOINETTE JInclude taxes/fees in reservation. Mileage needs to be cheaper due to price difference in gas. Also update mileage calculator I was overcharged for mileage that I depicted for 3 stops. My old address, new address, and back to uhaul location. Other than that, all around services and equipment is good.
CARLTON JMake sure the front and back lights work on trucks .
CRYSTAL HEverything was okay
IRVAN PThe radio was out, the tire light was on, they gave me the wrong vehicle so the miles didn't add up and I didn't even use all the miles I said I would. The gas tank was supposed to to be half but it wasn't. So I got charged miles I didn't use and gas
YETUNDA MThe young lady who assisted me was fantastic
JUSTIN BMerci
BOBBIE H | Premières impressionsNa
BLANCHE BI didn't find anything wrong, keep up the good work.
TAMERA BNothing at all I believe the lady that help me name was porsha...she was very helpful and had a wonderful attitude I appreciate that
ANTOINE MI was quoted one price on the phone but when I got in the store it was a total different price . The check engine light was on in the truck it's was below half and they charged me for being $2 dollars off very unsatisfied
SHALLIE JFast, efficient and friendly!
WILLIAM SGreat service
Michelle WManager and representative that help me was very nice and professional.
WANDALA CGreat customer service, there was no long wait. I got in and out QUICK….Very accurate and helpful with information
JOE JExcellent service
JOHN AAll staff are awesome! Thankful they were able to help me! Joe is definitely a great team leader!!!
LISA E | Expérience généraleThe ins store lady was nice. Clear clear and professional
GENARD DI paid debit card but I have to get my money back in a. Check that’s unacceptable
TIFFANY BGreat service
CATINA MVery good service!
DENISE E | Expérience généraleExcellent service à la clientèle
MAXINE WReally charged me 50 dollars for truck that was already dirty and claimed it was muddied definitely will try to steal your money if you let them inspect the truck
RAYSHON SThe girl at the front desk. It is absolutely awesome.. she is knowledgeable and helpful.
SUZETTE ZRelatively easy check out process thank you!
Stefanie VExcellent customer service
Sharlane BThe staff was courteous and polite and fast.
NICOLE YVery satisfied
ALFRED MThe truck broke down during the rental, and added time and stress to our already stressful day. Upon return I informed the employee of the breakdown, and they did not address it, or offer any compensation for the issue, he just closed my rental contract and told me a total.
JADA RGreat service
ERRENCE WCustomer Service skills and needed. The female cashier seemed very lethargic and uninterested in meeting the needs of customer. If I ever need to use Uhaul services I'd hope that I wouldn't have to go-to that location.
Mekia DThank you for being patient with me..
ANTHONY MMarc was the best and super friendly and knowledgeable.
MARC WI wish a 15' truck would have been available from 7002 W.Center St Milwaukee, WI (Gor the 2nd time!)
ERIC AIf truck is finished early, why not give a credit?
BOBBIE M | Premières impressionsI think that , if a person is moving out 6dsys after the due date.. AThe customer should not be charged for a whole nother month , they only have pay a portion of the monthly payment
FIVANDRETTA M | Expérience généraleThanks 😊
Doristeen B | Premières impressionsThis facility was my worst Uhaul storage experience. On move-out I had to pay for an extra cargo can rental because the gate was NOT functional until ~ 5 pm on 3/24/24. On 11 different storage access days, I had difficulty gaining timely access to my unit. Sometimes not at all, sometimes it took excess of 30 minutes. Eventual access required multiple attempts, driving in and out of gate to trouble shoot door access error telling me I wasn't checked in. This facility also had NO gate remote openers available, so this required exiting and re-entering my vehicle in snowy, cold Wisconsin weather. I moved out of this facility and into a different storage facility. An attempt to have the site manager proactively trouble shoot this KNOWN inconvenience and possibly compensate me for the same, lead to him being rude and disrespectful with me, the customer, on the phone. I will recommend Uhaul to someone; But DEFINITELY NOT this 76th & Appleton location.
therease t | Expérience généraleI had to leave furniture because of mice dropping.
erick l | Expérience généraleJust to recommend a little something for each storage if you get some tomcat poison and put in there or have the people that's leasing the storage to buy some and put it in there before they put their furniture in there It will keep rotten out of the storage. Thank you. Have a wonderful day.
jacquelyn b | Expérience généraleYour staff was very helpful. Knowledgeable had a good experience.
LARRY M | Premières impressionsThey still need to make more room for entrance, I couldn't get into the lot because other customers would block the entrance, also too many uhaul trucks blocking the gate entrance to the storage units. I was blocked twice, wasting about 25 minutes for customers to move and get access to the gate due to customer car/truck blockage! Other than that customer service great! I appreciated their help!
MELISSA H | Expérience générale10/10 would not recommend
Jasmine L | Expérience généraleI will look forward to moving some boxes 📦 in on Monday 8/7/ 23 o.k. I'II see ya then o.k.
ramona m | Premières impressionsHelpful
Donnell L | Premières impressionsRats got in my leather couch it was rat feces, and urine on the inside of my couch. And there were nothing that you guys did about it. I lost my couch to rats!
Chantelle C | Expérience généraleStaff was very friendly and very helpful
AMANDA E | Premières impressionsJoe was welcoming, also professional and will be missed. Thank you U- Haul ! Thank you Joe !
Shanika H | Expérience généraleThe experience was great & the service was always exceptional
BERNADINE C | Expérience généraleJoe (supervisor) was the best.y only suggest is getting better ways to eliminate the rats
KENNETTA B | Expérience généraleThe management and shaff in my opinion on Appleton in Milwaukee is the best in the city of Milwaukee. Very helpful and caring at all times, yes indeed I highly Recommen family and friends! The manager runs a very professional business for the community.
Gerald B | Expérience généraleLove this location
tawana l | Premières impressionsNice and polite
Stephanie B | Expérience généraleThe staff are so friendly. They understand the stress of moving, so they go out of there way to make your storage experience easy.
Candi M | Expérience généraleJoe was very helpful, and professional. Always on-site and ready to assist myself, and other customers with Uhaul products, and concerns.
Drapondra F | Expérience généraleThe manager of the facility he was really great with working with me
SHEILA P | Expérience généraleScammers on insurance claim for Rep west the person who they send out don't come and lie and say they came to inspect and I had to settle for a lower payment when I had $5000 worth of coverage also I told Joe about rodents n smell from storage in front of mine bugs crawling out their storage smell was so bad you can smell outside before you enter storage and Joe knows that when he rented me the storage wouldn't let me use free storage certificate gave me run around also when I filed claim they lied stating I said it rained in storage so I couldn't get my amount of $5000 now I couldn't rent a truck 2times giving me a print out stating call Rep west insurance I call them they transfer me to some lady her voicemail states if you have a hold that's that
Angela D | Expérience généraleYour manager was outstanding and helping me with picking the Right storage unit and he also was very courteous and outstanding I would recommend anyone to use you guys facility and your manager did an excellent job DFayne.
Danny F | Expérience généraleThe young lady was very helpful & respectfully
Kathryn G | Premières impressionsMr Joe and staff were respectful and courageous at all times..
STEPHANIE B | Expérience généraleThe manager Joseph is very helpful and professional.
BRANDON H | Expérience généraleHours are not convenient
TYSON R | Expérience généraleStaff was always friendly and helpful on the phone or walk-in
Lillie D | Expérience généraleTrès bien
barbra n | Expérience généraleMerci
Valequez L | Expérience généraleThere is an location I had my car stored at on Good hope road in Milwaukee. I wasn't pleased with the location had to move my car because location isn't secure.
Tyrone B | Expérience généraleJoseph Lindl was very helpful and knowledgeable with the move in!!!
MAKURRA W | Premières impressionsThe only thing I will suggest is that once a person check in that they don’t have to keep using they key to check in and out because that can be frustrating when you moving things so that’s something that should change
ROCHELLE P | Expérience généraleI moved my stuff out of storage early due to the incompetent employee's and a mice infestation problem. There were mice crawling on and in my boxes when I went in. I took video of all the mouse feces.
Dawn B | Expérience généraleOnly con, storage is a little expensive.
Maria a | Premières impressionsEveryone was nice polite and respectful and friendly
STEPHANIE B | Premières impressionsThe two gentlemen, Samuel and I forgot the other man's name, but they were polite, professional, knowledgeable, honest, and funny. Even though they cracked a few jokes they still did their job in a timely manner, made me laugh, and felt secure about keeping my belongings there. Even when I came back the other staff members were professional and polite.
Mechelle A | Premières impressionsPrice a little high...
alice k | Premières impressionsVery good and well use again if I have too
Shundra J | Expérience généraleGreat job.
Diamond M | Premières impressionsNo complaints love the service and i would recommend to friends and family
PEDRO R | Expérience généraleLove the work and love the enthusiastic measures they took to provide me with the best comfort to get to my next home thanks you guys been a great help . Mr. Moore
Antay M | Expérience généraleThe manager there has excellent people skill and customer service skill as well. Also, his staff alway spoke when I came in there place of business and made me feel comfortable to ask a question
SHERVILLE P | Expérience généraleNo problems at all Staff friendly and knowledgeable
barbra n | Premières impressionsUhaul online service is the way to go!!
Theresa B | Premières impressionsThe staff was very friendly & helpful, anytime I had a question or concern about my storage unit they were always there to help .
Asia W | Expérience généraleThe manager joe is very polite very professional this is a 5 star and more manager I wish I could add more star
Nicaeli H | Expérience généraleThank you so much for helping me with my move you are greatly appreciated.
Denise S | Expérience généraleSamuel Davis Jr. helped me so much! I want to thank him especially for making the process fast easy and affordable!
Davon M | Expérience généraleThe facility was very nice and so were all the staff. Unfortunately after moving in all of my belongings the door was broken, but they were right there to fix it.
Denise M | Premières impressionsI was very satisfied with customer service property and convenience
Glenda D | Expérience généraleVery good service
Leonard M | Expérience généraleGood customer service
Tiffany J | Premières impressions