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Jeffrey T | Premières impressionsCustomer Reviews for U-Haul Moving & Storage at Arden Way
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Corey did a great.job explaining everything
robert e | Premières impressionsWe paid the extra mileage plus an added equipment fee of estimate of $89 to UHaul Representative who did not explain a lot other than we owed $80 something dollars which we paid using a credit card. We were given an extra 2 days which we did not end up using returning the vehicle in 1/8/2025. On 1/11/2025 we received a collection notice for another $46.00. Stay on top of documents/monies due and monies paid.
Tracy TThe 10 ft truck need to have ramps. I thought that all the trucks had ramps. That was my only complaint made it very hard to move.
ROBERT BExcellent customer service very friendly staff
Vera RThe uhaul supposed to be $19,99 but it's never that price, mine end up being $40 and I only used it for 8 hrs I'm not happy with the extra fees
LUCIA NI ordered my equipment do 65th st pickup. Uhaul called me the day before to say my truck was at this Arden location and my car transport trailer was at a different location. I show up at this Arden location to get my truck. Then I drove to the other location to pick up my auto transport. They say they don't have it and it's actually at the Arden location and I had to drive back to get it. I am very disappointed in the communication, planning, and customer support. I wasted three hours waiting in line and driving around to track down my equipment. Based on this, I would recommend everyone avoid uhaul.
Sean BThey got me in and out of there quickly with friendly services and answered all my questions thank you very much
ROBERT JLe service à la clientèle était génial.
JESSICA DExcellent management and staff. Thanks Cory Brown and team!
JARRELL KI know that I am in good hands at this Uhaul facility. I will recommend it to anyone who needs storage.
donna m | Premières impressionsThank you so much for all your help. !!
Cheryl T | Expérience généraleThe staff hear were very helpful and I was appreciative of the help and quick service.
Russell C | Premières impressionsFaster service
LYNETTE JI was very apprehensive because I had heard not so good things about Uhaul but when I got there Gina and Jayden went above and beyond to help me and make things work out. As long as Gina and Jayden are employed there I will stay with/do business and recommend the Arden way Uhaul.
Jenny R | Premières impressionsThey need to better disclose all the fees so that people have a better idea of what the total cost will be. i also end up noting some sort of damage that is not noted
AARON CThis was a nightmare rental for me. First of all my original truck was supposed to be in Elk Grove and I went to pick it up the keys were not able to be located . The sense it was after hours you all sent me to the Arden location which is over 20 miles away so I ended up spending an additional hour getting there and getting my truck it was also a huge inconvenience for me to drop it off and have a family member meet me there and drive me back home to Elk Grove
Mohammed REfficient and friendly staff.
BARRY TTransmission was not in good condition The tires on the dolly did not turn/spin
JASMINE JGreat customer service and team
DOMINIC S | Premières impressionsReserving and obtaining a unit was easy and after moving all day, I needed easy. The staff was helpful, patient and friendly. The space is clean and bright. I would recommend this U-Haul storage facility.
Sasha P | Premières impressionsThe friendliest and most professional staff we've ever met at a U-Haul center! From the quick check-in to check-out at the return, we were met with friendly smiles! We will definitely return to this center in the future.
Craig Fvery helpful and courteous staff
Daniel R | Premières impressionsCorey is awesome! This place is the best!
Sara W | Expérience généraleThe gentleman who helped us is amazing. (Sorry I don't have his name) He seems to really care about the customer and the daily things they go through. fast, efficient and gives excellent explanations about equipment. I will use this location in the future even if it's out of my way.
NANCY Mcounter person was excellent.
DENNIS MI moved everything out of my storage 2 days after the billing cycle and there was no refund for the prorated amount back to my account. So I paid for a month that I will not be using.
Amber A | Expérience généraleLaid back and friendly
Chandler MPick Up was late and there was a debate amongst employees as to whether there was a two hour window as originally promised or if the day of the pick up was the only guarantee. I checked out of rental property based on time window originally provided and ended up waiting in street for 3 hours for truck to arrive.
William WHire more folks! The representatives that were working there were wonderful to us. Knowledgeable, fast and knew how to use the equipment and computers.
LaShonda SOne man on shift isn't enough!! Someone else should be there to mind the phones. Friendly service and kind.
PATTI EAngel was amazing.
ROBERT HThe guy who runs this place is top notch , everything clean, and organized Got me in and out quickly Very professional, great service
JAY EThe trailer we rented was in terrible condition. Tie bars were missing, making it impossible to tie down contents securely. One set of brake lights also did not work.
CURTIS LOne of my UBoxes had mold growing on the wood and subsequently my items became moldy during transit. The source of the mold was clearly coming from the UBox itself when I lifted the paper that was on top of the bottom of the crate. The mold has completely ruined 2 of my items and I have filed a claim with the insurance provider. I would not use UHaul again for a move, this is unacceptable.
Allison TFacility has a good location, easy to access. Storage areas are clean well-lit and have clean bathrooms. The new system of cart checkout was great and ensured carts were handy and available. Staff was always friendly and helpful when needed. Corey helped me out with accessing unit once which I appreciated. Overall, a good experience, would recommend.
GEOFFREY W | Expérience généraleEfficient, friendly, knowledgeable staff, good inventory, clean facilities! I'm a repeat costomer to this facility for theses reasons.
DENNIS BUpon arrival, no employees were anywhere to be found. I parked the truck in the equipment dropoff location and started walking around the facility, both inside and outside, shouting "hello" only to find nobody around. After about 10 minutes of walking, it was only then that I discovered that 2 individuals previously standing outside (in full view of me dropping off the truck and walking around shouting) were employees. One appeared to be the manager/owner of this facility (his voice sounded very similar to the greeting message on the phone). Upon finally finding someone to assist me, we walked outside to the truck and started the return process. I let them know about the tension cable that had broken/fallen off and the owner became incredibly confrontational with me. He started raising his voice, telling me I'm going to owe a lot of money, and even though I told him this was clearly an issue with maintenance and was standard wear and tear, he insisted "that is just your opinion" and he was very accusatory about how I was the one that broke it... Next, he started accusing me of not refilling the tank of gas and it wasn't until I showed him photographic proof that the gas gauge was in exactly the same position as when I checked it out (just slightly below 1/2) that he finally stopped being confrontational for the rest of the process. I don't know if he was just having a bad day, but this was my first interaction with him and I felt incredibly uncomfortable throughout a majority of it. Needless to say, I will never be going back to this location again.
ADAM HEverything okay
JOSE CReally appreciate Corey he literally went above and beyond.
Terez W | Expérience généraleBig shoutout to Corey an staff for always making the process easy
HAROON KLove this place!
SOPHIA PNot having the customer wait when returning the truck for 20 mins while you on the phone with another customer who didn't rent a truck from your place when I trying to tell you I'm in a hurry Thank you
ROSALIND COk so the U-Haul truck I rented was stolen from infront of my house. The insurance didn't cover any items that was on the truck that got stolen. And I can't get my money back u til they find the truck. I would never recommend this company to anyone.
DONTAY BEveryone's helpful. Nice costumer service interaction 👌
MARIA MEverybody tries to help , friendly staff and clean storage area , best storage I had to use . General manager helped a lot when he didn't have to , so that was very appreciated too overall I'm a satisfied customer
EMANUEL D | Expérience généraleIt was a pleasure to work with each person Icame in contact with. I have used this location before and I will keep coming back.
WILLIAM ERien
DAVID LVery polite employees and very knowledgeable about the customer's needs.
JIMMY SIt was OK. Staff were helping other people. We had to wait about 15 minutes to return the truck.
BRADLEY SThe price was on the storage was crazy and the storage we had wasn't fair we had pole we couldn't store much. I felt we shouldn't have pay that much when we had that pole. Plus it would nice for notifications if we're outside storage units were available I really didn't need the indoor storage
Christina G | Expérience généraleI appreciated the location's flexibility with the return of my truck, staff were easy to work with and relaxed. An overall comment would be that most customers won't want to download the UHAUL app for the occasional times they use UHAUL in their life (I didn't do so.) Many thanks!
ANDREAS BThe rental accomodations were very accommadating Thank God and your facility
VALERIA FGot me a van very fast when my reservation at another uhaul was canceled
NICHOLAS HTrucks need to be wash once in a while. It looks so bad when you have a rental truck is all dirty and stuff. Merci.
RUBEN GGood service i like the truck to move me.😁
MAYNOR QYes I would recommend this business as well. Very customer oriented. Good business.
KELLI OStay the same God Bless
Kelly TThe team was incredible in assisting me along the way. They were true professional.
Raymond NThe staff was very helpful & kind.
PATTI PA great experience overall. Highly recommend!
Benjamin D | Expérience généraleOpen another store.
DANNY MThe lady that was assisting me with rental was very nice and made sure we were taken care of, the gentleman working with her was very nice and accommodating when hooking up the AT to the rental, he double checked everything ensuring all was well, when leaving equipment to return the women was very nice when checking equipment was very thorough.
RICARDO VEmployee was very helpful in returning the trailer. Great representative of your company.
NICHOLAS CMy newly rented unit had a lock on it upon arrival. I had to return the following morning to unload the truck. That was less than ideal, but staff on-site was helpful upon learning what happened
DANL GI would come back again, if I needed extra storage
CHRISTOPHER R | Expérience généraleNothing really
CHRISTOPHER RExcellent customer service
JIMMY SThey left the hood open and the truck had a check engine light one. But has good customer service
NICOLE CPicked up 15' rental truck in Arden, Sacramento, CA. location. Customer service was very good, however the truck was in bad condition. All tires tires needed a lot of air and tires wear bald. Gear shifter was getting stuck between shifting gears. I returned the truck to the Thornton, Fremont, CA. location. The customer service was very good at this location as well. Again the only reason I gave a Average three star was because the truck was not in very good condition. Customer service was very good at both locations.
ANDRE GCheck the wiper fluid (it was empty), and adjust the side view mirrors.
Jim LEverything was great. Would like to see them open at 6:00 a.m.
pamela hThe last truck I rented from this location was stolen from me during the rental period. I immediately reported it to the CHP and then contacted the u-haul location I'd rented the truck from. I explained the situation to them and gave them the police report #. Two days later the CHP called me and let me know that they'd located the truck in a town about a hundred miles away, and had arrested the truck thief. The CHP told me that they would be contacting the location with all the details. A few days later I received a receipt for, what I thought, were the final charges. It showed charges up to when I reported the truck stolen - as it should have. That was 3 months ago. A few days ago I received an "updated" receipt, they charged me for an additional ~82 days and 1700+ miles! The additional days were from the day I reported the vehicle stolen up to the day the truck was returned by the CHP! I didn't have their truck, other than the two days the thief had it - the CHP did for the other 80+ days! And they were very aware of this. Now they say I owe them over $4700! Needless to say, I won't be using this location ever again.
Anglea MThis is a great storage facility.
NEASHA M | Expérience généralePlease whatever you do keep Jaden he’s phenomenal
Destiny T | Premières impressionsExcellent team!
ELTEDRIC G | Expérience généraleWe had our unit broken into while we were storin our precious belongings with Uhaul. When we informed the manager he did the least to help us by simply filling out a report and sending it in. He got very defensive when we started to ask questions about why not cameras saw the breaking take place. In the office it says that cameras are seeing each storage unit.No follow up with us to see how things are going and then a refusal by the insurance company to reimburse us for our losses. I will never use U-haul storage again and tell people to stay away from you because you don't care.
Larry W | Expérience généraleCorey Brown is awesome met all my needs while having a storage unit there for a year also when moving out rented a uhaul as well he is alwesome he know his work and everyone that came in while I was waiting he greeted everyone no matter how much he was helping to get every what they needed he took the time out to greet people with a bright smile and I loved that very very satisfied and I will come back to his store for all my moving needs thank you
joinique m | Expérience généraleThis was affordable and available and o would recommend this storage facility!
Anthony W | Expérience généraleThe fact they know the door doesn't open even if you swipe your card to access your storage doesn't work and it's been like that for a while and you have to wait for someone that works there to come open it is kinda disappointing It's a huge waste of time what if someone was on a short notice and needed to get into their unit really fast and leave and they had to wait 10-15 minutes for the staff to arrive to open the door? As much time as they have to leave notices on every body's storage unit reminding them their late They need to do something about the door not opening up
tyler k | Expérience généraleThere was a poster in the window of the storage facility that had a qr code, as advertised it stated that it can be used to complete application for securing a storage unit. However when I used it and created a profile, it started charging me for a service I did not request. It appeared entirely unrelated to uhaul so idk why it was there. This is not related to any other aspect of my experience, however this snafu did cost me quite a bit of money over time, as it has been charging me approx. $40 monthly and I'm still trying to straighten that out, so approximately 6 months give or take that's been happening.
CHRISTINA S | Expérience généraleVery helpful kind employees
Deborah R | Expérience généraleGreat service great team would definitely use this facility again. Thanks guys for the great work.
Salomon L | Expérience généraleDid my storage unit move out request online due to the long line at the office. Took 4 days to confirm that I had moved out. My request to move out was 10 days after I paid the full rate and I was offered zero money back. It's already $175 a month for rent and now you want to keep 2/3rds of my money? Why give you my business at all? Uhaul has definitely gone downhill over the years. At least give me back the money for days I'm not using the storage unit.
Michael H | Expérience généraleCorey Brown, the general manager, does an excellent job and has a great team! Best run U-Haul in all Sacramento.
Jasmine W | Premières impressionsStaff not friendly, no help, no committed to the client.
George W | Premières impressionsThe lady that checked me in was wonderful!!!!
Deborah R | Premières impressionsCorey and his team at the Uhaul on Arden Way are superb!!
janneh f | Expérience généraleCorey the manager helped me out so much and his staff Shawntel and another lady are wonderful I had sone problems with my housing and this staff treated me like family wonderful people thank you so much
Azure B | Expérience généraleGreat facility and great customer service and caring staff.
Emosi R | Premières impressionsVery helpful and accommodating
Sarri C | Expérience généralecorey was amazing, super knowledgeable and friendly. i feel welcome at my storage place. you can tell he cares about his staff and customers. give him and everyone here a raise, HONESTLY. THEY DESERVE IT.
cris c | Premières impressionsRude employees and bad quality customer service long wait time on phone would not recommend this place ,stuff was stolen from my unit on ardenway I wouldn't recommend this place to anyone
Sandra N | Expérience généraleAwesome!!!!
Berneatha H | Expérience généraleMy experience started very bad but when I was able to talk to the general manager and he took care of all my concerns and I will definitely use this location again.
MAISHA B | Expérience généraleThe store manager is the best Cory he’s understand all you have to do is be honest.
ashley u | Expérience généraleManager was really nice and understanding!
denitra m | Premières impressionsamazing service, the manager was kind
DESTINEY C | Expérience généraleBest U Haul location ever!
Emily S | Expérience généraleMy storage was robbed they stole about 10 000 worth of stuff. Only there one month. There are no cameras manager refused to help me. If I ran the place I would do everything to help my customers didn't phase him a bit and the girl that works there had to different reasons why they put a lock on it first she said it was open then she said my payment was denied that was not true cause I paid vet. 600 on the 5th they bill on the 1st. They never notified me at all they have my number and email if It was open I know it was locked my lock was still on it. there was some kind of Slim Jim up the side of the wall when she removed the lock she pull it out. Don't let the card sliding and alarm setting fool you. I believe It was an inside job I know it was.
julie m | Expérience généraleThe staff was really nice and thorough with the move in process. The facility was nice and clean and up kept as well.
alina c | Premières impressionsGreat customer service real helpful an friendly
carl p | Premières impressionsThey broke the lock and stole my stuff.
Ryan C | Expérience généraleMy unit was burglarized and the insurance did nothing neither did the staff they didn’t care that’s why moved to another location
Michael C | Expérience généraleI was not able to access my unit after office hours even though it was within the access hours. I tried to reach out to the manager and he never responded. I went in the next day to the office and waited for 20 minutes for anyone to show up, it ended up being the manager who was on his phone the whole interaction. Worst place, do not rent here. The location on Glenrose was wayyy better
Yahaira C | Expérience généraleThis location is my go to for all my moving needs
Nigel B | Expérience généraleCory the manager is a great person he always go up and over his job to help I really appreciate him
Azure B | Premières impressionsQuick sign up and brand new facility.
Anthony W | Premières impressionsThe alarm kept going off while we were trying to unload. The staff were very friendly although slow.
Elizabeth t | Premières impressionsThe Manager Corey Brown was very helpful and always professional.
Alpha W | Expérience généraleThe staff there is awesome in every way Corey is a great manager and he and his staff really cares a lot about the people who rent the storages there my hands off the Corey and his crew God bless you guys in every way
LESHON M | Expérience généraleThe access hours to the storages would have been better for people who work and get off late. Most storages are closing their access at 10pm
SANDRA L | Expérience généraleInconsistent communication, nothing was being documented in the system for the next worker. Hard to contact management with concerns and had my address on file wrong after several updates
SEREDA D | Expérience généraleI enjoyed all the help from all the staff at the Arden Way storage ground. The thankful Raymond
Raymond M | Expérience généraleThe reason I said no because the town in town trucks are okay but the storage rates compared to anyone else's storages are too high in the storages are too small they said that if you have a 2-3 bedroom home that your things will fit in there so instead of me picking a two-bedroom apartment or three bedroom apartment I picked up two or three bedroom home and my things still didn't fit in there and all you guys kept doing was giving me more high and high prices so I have to move out before my 30 days are up because I can't afford that but I see much more affordable places you guys are most popular but your prices are so high for storaging your items thank you very much have a blessed day
KATINA H | Expérience généraleThe staff is very professional and nice
Cynthia S | Premières impressionsI moved out of my storage unit on 8/25/23 . The elderly lady there was swamped with customers and instructed me to leave the keys in the truck, park it in the "wash" lane and she'd email my receipt. I was still charged for the month of September. I called 3 times and the last time I spoke with the manager. He said he would get back to me and refund my money, which has not happened.
Kendra A | Expérience généraleI had a nightmare experience with another company prior to this. However, this location has restored my faith in renting self storage units.
WILLIAM P | Expérience généraleI have used U-Haul Moving & Storage on Arden Way, Sacramento twice. Great staff who are available and helpful. I used the indoor, climate controlled storage unit which was well maintained and secured.
Marguerite T | Expérience généraleThe Manager, Corey, goes out of his way to make sure customers are taken care of. He did it for me on more than one occasion. THANK YOU
KIMBERLE M | Expérience généralePerfect for what I needed and easy to work with
Alana B | Expérience généraleEveryone is very knowledgeable and Helpful. Jerome is an exemplary Employees and deserves Kudos. TY ALL
Darneece M | Expérience généraleThe locking handle on 0390 was bent severely and hard to use.
KIMBERLE M | Premières impressionsTHE STAFF IS ABSOLUTELY AMAZING
Kimberley C | Expérience généraleGreat place great people there
Hasan A | Expérience généraleCorey and Robert are friendly, efficient, knowledgeable and helpful. I really appreciate people who smile at work.
Shelly M | Premières impressionsYou could of helped me when you had a water leak above my storage unit...that was you fault, not mine, poor customer service.
Karen G | Expérience générale