Le client n'a pas laissé de commentaire.Abdul A. | Premières impressions
Customer Reviews for U-Haul Moving & Storage at Arden Way
Pour nous contacter
Sacramento, CA 95815
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The manager and his staff were courteous, helpful and a pleasure to do business with.Terry K. | Expérience générale
Le client n'a pas laissé de commentaire.Karen G. | Premières impressions
Le client n'a pas laissé de commentaire.KATHYA S. | Expérience générale
The gentleman that checked us in was wonderful as was Malcolm.Vicki O. | Premières impressions
Still waiting for money back so I guess a heads up on a deposit would've been greatThomas B.
Everything was perfectmazie B. | Premières impressions
Update all equipment customer service could use workJULIO M.
Everyone was awesome.JOHN F.
Le client n'a pas laissé de commentaire.CHARLES W.
Le client n'a pas laissé de commentaire.Dora Lee J.
I experienced the best customer service ever the staff was amazing love their patience. The truck was clean and the storage was very cleanMAZIE B.
NaAnna S. | Premières impressions
I went in person and was helped by the friendly staff with renting a truck and storage and in a few minutes I was all set. We walked to see the unit and I was given a lock for it. All set for moving on moving day. The price is good for the security and convenience. Thank you so much to the staff there.JEFFREY W. | Premières impressions
Le client n'a pas laissé de commentaire.Melanie W.
The staff wasn't very friendly or helpful.Christian V.
Le client n'a pas laissé de commentaire.Gregory P.
I will never recommend uhual to anyone ever.Malcolm D.
Keep up the good work.Raul E.
They made everything simple and quick. They even made sure to check gas level as people in neighborhood are known to steal gas for the trucks.ERIN L.
Le client n'a pas laissé de commentaire.VLADIMIR M.
Well, the vehicle we reserved had the keys in it all night and the battery went dead so we had to wait for the guy to jump start it. And I also never got a receipt. I was waiting for one in my email and it never arrived. Not sure if I'm just too anxious and I need to be patient, or if it should have come after returning the vehicle. ThanksDaniel P.
Le client n'a pas laissé de commentaire.Ozzie B. | Expérience générale
No roof above unit, which allowed rats and bugs to get it, rat trap inside 10 x10 storage unit, bad oder, facility itself was an old dingy dirty old building, it used to be a bread making facility which brought bugs and rats, Lights didn't stay on, air conditioning was non existent, because the ceilings were wide open to old roof of the old building, air conditioning just escaped out, water stains inside the unit, we canceled our agreement with uhaul in less than thirty minutes of moving our belongings in, had to move all our stuff out and re load our truck, the uhaul tape i bought is the cheapest grade of tape, wish I could return it and buy some scotch or 3m packing tape, Extremely disappointed in uhaul Had high hopes,, but it was short livedMark C. | Premières impressions
My experience was very very satisfying the staff was great and very helpful Josh is very nice and pleasant I called you John though I apologize Josh anyway I'm very very happy with my U-Haul self storage LisaLisa D. | Premières impressions
Le client n'a pas laissé de commentaire.John z. | Premières impressions
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.jennifer l. | Premières impressions
Le client n'a pas laissé de commentaire.patricia S.
Reservation process very easy, appreciate receiving a lock and the availability of moving supplies. Prices reasonable.Deidre C. | Premières impressions
The representatives at this location are super nice and helpful! And the facility is super clean, I would highly recommend this location to anyone looking to rent an equipment or storage space.KEVIN C.
Le client n'a pas laissé de commentaire.Paul W.
Le client n'a pas laissé de commentaire.Ida L.
Le client n'a pas laissé de commentaire.Jasper J. | Premières impressions
Le client n'a pas laissé de commentaire.ANITA R.
Just waited about 10 minutes for someone to come out to check in the truck.VICTOR D.
Le client n'a pas laissé de commentaire.DOUGLAS S.
I have use your facilities and your services many times and I have never been dissatisfied I think your agency is awesomeKatherine C.
The check in after hours website sucks however. I can never get it done. I always have to call and physically talk to a person. When I get customer service on the line they are fantastic though. The people at the location were awesome. I just hate the website. Thanks U haul. I love y'all though.Ladina E.
Le client n'a pas laissé de commentaire.Valorie A. | Expérience générale
Le client n'a pas laissé de commentaire.JASON R.
Truck was nice, but they charged me like 220$, plus 80$ gas. I was realizing that it's gonna be more then 20, but i thought it'll cost me around 60-70$ not 300$ !!!Glib D.
Thanks for the hospitalityKokisha B. | Premières impressions
Le client n'a pas laissé de commentaire.Senad F.
Le client n'a pas laissé de commentaire.MARIE S.
Had a mishap where one of my boxes fell down and blocked the door from opening. One of the friendly staff members was able to push it back for me. Excellent customer service.Roberta F. | Premières impressions
Excellent customer service provided by all 3 team members that I worked with. Very clean storage unit.ROBERTA F.
Le client n'a pas laissé de commentaire.Zachary F. | Premières impressions
Le client n'a pas laissé de commentaire.James M.
Workers were polite, and efficient. I didn't wait long at all. I regularly use U Haul, I am glad you are there, and there doesn't seem to be many competitors for trailers, and trucksRICHARD A.
Le client n'a pas laissé de commentaire.MARCO C.
More employeesmohammed Y.
I didn't store w UHaul because the space wouldn't work for me. I'm bummed because the facility and staff were great.Sabrina S. | Expérience générale
Le client n'a pas laissé de commentaire.JOSE G.
Very courteous and friendly in and outRonnie N.
Le client n'a pas laissé de commentaire.Ilene S.
The app wasn't working very well but when I went inside the staff helped me out a d got me on my way.STEVEN A.
This new location is great. Very easy to access with friendly and helpful staff.Craig S.
Le client n'a pas laissé de commentaire.Desirai J.
Excellent Service, Nice Employee's and Good Strong Trucks!JARRELL K.
Le client n'a pas laissé de commentaire.Patricia G.
Jessica was awesome And super helpfulRaymond M. | Premières impressions
Le client n'a pas laissé de commentaire.Erica M.
Le client n'a pas laissé de commentaire.James D. C.
Very happy with how quick and smoothly the transaction went down. Quick and easy. And I really like that I could access my storage in the evenings. The staff was friendly and informative. He answered all my questions, and had a really pleasant attitude. I love it when things go smoothly. It makes my day so much more pleasantKerry L. | Premières impressions
I usually used the Auburn location. I actually like the Arden location better. EXCELLENT CUSTOMER SERVICEBranden P.
Le client n'a pas laissé de commentaire.Mitchell N.
Le client n'a pas laissé de commentaire.Monica E. | Expérience générale
Le client n'a pas laissé de commentaire.Fernando G.
Make sure the systems are up and runningROLETHA W.
Le client n'a pas laissé de commentaire.Richard H. | Expérience générale
Le client n'a pas laissé de commentaire.bianca H.
Thanks for good service.Akram C.
Victor is awesome.DAVID B.
Cost per mile seems high. Overall the move went smoothly.EDWARD L.
Le client n'a pas laissé de commentaire.Almar T.
Impeccable customer service. Friendly knowledgeable people that get to the point and assist with any possible need you might have. It's my go to location from now on.KWAME N.
Le client n'a pas laissé de commentaire.Tyler M.
Le client n'a pas laissé de commentaire.Tyler M. | Premières impressions
The staff was friendly and very helpful when moving in.ShMeka P. | Premières impressions
I wish I'd rented storage inits from uhaul to be begin with. I have units in a place w/very long walks down hallways & I am disabled; also w/very limited access hours. Everything is great @ uhaul...i should have known.! Kind, friendly, helpful staff, great drive-up access & good accessibility hours. I feel like my belongings are safe...alarm @ entrance, etc. Had uhaul offered 24 hr access, i would have rated it excellent.!REBECCA G. | Premières impressions
Le client n'a pas laissé de commentaire.Catina J. | Premières impressions
Le client n'a pas laissé de commentaire.LORINDA P. | Premières impressions
Le client n'a pas laissé de commentaire.RJ M.
Josh and his staff were outstanding, especially Josh he was most helpful and very responsive to my needs. A great experience.Terry K. | Premières impressions
Le client n'a pas laissé de commentaire.Cecilia D.
I came in asking for a pickup. They didn't have one and offered to call another location. I had to bring up the option of getting a van. You should give your customers options. The seats of the van had dog hair and got all over my clothes.Gonzalo M.
Very very good customerHenrietta H. | Premières impressions
Quick fast and simpleLee L.
I really appreciated your staff help. She was very helpful she even took her time to show us the storage.she is very nice lady. I really appreciate her service. I will highly recommend your facility to others. Thank you so much for your excellent service.Ivamere M. | Premières impressions
Josh and his team are some of the best professionals I have ever worked with! They took away all the stress of moving with their compassionate, caring, comprehensive and efficient service. I had no idea Uhaul had become so progressive in their customer service excellence. They were the best of the best. I will recommend them to everyone!Karen M. | Expérience générale
Good service and friendly staff. Also I reccomend to get all moving supplies from them, they are half the price of other places.Bijan D. | Expérience générale
Extraordinary experience, moving van rental, storage, movers, all excellent! I will highly recommend. Thank you so much!KAREN M.
Very clean & professional service, easy pick up & return, very nice, easy experience, thanksStephen L.
Le client n'a pas laissé de commentaire.Mary G. | Expérience générale
Great customer service!JAMAL R.
Sometimes when I rent a vehicle the gas gauge is lower than identified on the contract! The people at this location are friendly, very helpful and knowledgeable about the equipment. Far above average for U-Haul in other locations.GARY H.
Le client n'a pas laissé de commentaire.RODNEY F. | Premières impressions
Le client n'a pas laissé de commentaire.Monica M.
You were excellent ....above and beyond service...Theresja K.
Le client n'a pas laissé de commentaire.Juan K.
Lady who helped me return the rental was extremely friendly and helpful.JOSUE U.
Not sure. I was treated great and the truck worked out perfect tlhSUSAN W.
Le client n'a pas laissé de commentaire.Richard H. | Premières impressions
Provide accurate prices when quoting customers online, my online reservation stated one due in store price but was actually 200 $higher in store once taxes and fees were added. It would be more customer friendly if EVERYTHING was included in the quote so people can budget accordingly. Also when I made my online reservation I included all requested equipment and insurance yet the pick up location didn't have any of that information which made the process take longer. It would be nice if ALL information on the reservation was provided to the pick up location, but the customer service at the pickup location made up for these shortcomings.Janeen G.
Le client n'a pas laissé de commentaire.IMSOON R.
Le client n'a pas laissé de commentaire.Renee M. | Expérience générale
Poor customer service From Assistant manager Jessica and who ever the Manger is above her. I Called corporate made a complaint and still have not heard back from any Uhaul company or manager. AND MAKE SURE YOU TAKE A PICTURE OF YOUR GAS GAGE BEFORE AND AFTER YOU PICK UP THE RENTAL BECAUSE THEY WILL NOT REIMBURSE YOU FOR YOUR GAS WITH OUT PROOF IF YOU PICK YOUR RENTAL UP ON EMPTY. THANKS HAVE A GREAT DAY.Makeyyaa T.
The check engine light was on. The truck would not move forward.LYNNE H.
Staff is friendly and equipment is nice and clean. Choose Move and Groove Moving Company for All your Moving needs!!Jarrell K.
Le client n'a pas laissé de commentaire.HARMINDER J.
Great customer service, friendly staff very helpful GMMHAMED B.
Le client n'a pas laissé de commentaire.PETER I.
Great location. Clean storage unit. Reasonable price. I would recommend to others to rent here.Brandie S. | Expérience générale
They could not pull up my central reservation. Took forever for them to figure out how to renter all the information I provided over the phone to person in AZ. Took over 30 minutes while my per hour uHaul movers waited outside. Then couldn't get the access card to work. New facility so the overhead doors didn't work. It was about a bad experience as I have ever had. I am a person that has used uHaul to move across the country several times. The last time this month with a two unboxes.David M. | Premières impressions
Le client n'a pas laissé de commentaire.JUAN P.
My vehicle would not start and the store refused to provide any customer service assistance in regards to lowering my price. I am very unhappyWYNIKA G.
I had a great experience at uhal, specially Jessica helped me with a great behavior.Mohammad M.
Le client n'a pas laissé de commentaire.Julie S.
I rented a moving truck and used storage at this location. Staff has excellent customer service and were great with communication! They were also very understanding! Best uhaul experience I've ever had !MIKELA G. | Expérience générale
My original p/u location was at 3026 florin rd at 7am. I made a reservation but there was no truck for me. Uhaul made my move a very bad experience. There was not even no discounts given the fact that Uhaul made my move more expensive instead of saving me money, I had to travel an extra 20 miles for my move and pay for that. Why should we pay more for someone else mistake?DANIEL F.
The staff was very helpful. Sincerely, Melodie LucyMelodie L.
The 24 hour rental vehicle drop-off process was a bit confusing. I wouldn't have known about it if a technician had not told me as he was leaving for the day after closing. I might have been charged an extra day as a result of not knowing. So some clarity in this process would definitely be helpful.MICHAEL D.
I also used Yawdy movers, through U Haul and they were absolutely amazing! Fortement recommandé!Karen M. | Premières impressions
Sean, the General Manager is FANTASTIC! Thank you for your excellent customer service. Would highly recommend.REGINA R.
I really enjoyed each person who waited on me and everything was set up and on time. So no improvement needed!Raphaelle T.
Very easy in and outDAVID S.
The employees were great, and our reserved truck and trailer were on site as planned. We just thought it odd that the odometer reading was about 30 miles more than Google Maps said the drive was. 163 vs 194 miles.Daniel S.
Le client n'a pas laissé de commentaire.AKINOLA A.
Le client n'a pas laissé de commentaire.Mario H.
Le client n'a pas laissé de commentaire.Darius B.
Customer service really good!terry T.
Le client n'a pas laissé de commentaire.MICHAEL D. | Premières impressions
The employee needs help. No less than 2 people for staffing that facility One person cannot do it all there without crazy wait times.. Note; If the equipment is to cleaned on the outside from time oi time To cut the inspection time down for damage and safety. Also the Tire air pressure Must be at least close. Thank you TTed W. | Expérience générale
Josh was great to work with and made a difficult process easier.. The check out process was extremely easy and the entire facility is very clean.Gayle B. | Expérience générale
I thank you for allowing me to settle my account and get my stuff back. I lost alot of value items in a different storage, so thankful I didnt lose anymoresusan d. | Expérience générale
Great help. No issues. I was in and out in 10 min picking up and returning.ERNESTO M.
Wow my experience was so professional from the online reservation to the front desk personnel. I have never ever seen a cleaner facility. I will recommend all my friends to use this location for rental needs. Thank you again for a seamless experience. Jill RaineJILL R.
The staff was rude and unprofessional, not to mention I knowledgeable. The process took way longer than it should've. I wouldn't recommend this site to anyway, including an enemy.TERESA C.
Le client n'a pas laissé de commentaire.Theodoris B.
Key drop box location should be better indicated on the contract Or on a notice affixed near the main office door. The location of the key drop box was poorly lit on the far edge of the property away from the main building and office. The virtual pickup and drop off software is very good but in my experience a little buggy. Might have just been me.David L.
Well the staff in NV at pick up were nice. And the Staff @ the Arden Way facility were very nice. Now It took forever because U-hauls computers weren't excepting the input. The other problem is the price on line along with availability was dead wrong! Then asking me to drive 200miles to pick up the trailer was Not ok. Also Not telling me there is One way trailers and "local trailers" was quite the surprise Also ... Then A large one way costing 50 less than on line or 1800 u haul quote on line.. I expect betterTed W. | Premières impressions
Truck was in desperate need of an exterior wash. Cargo area was very clean.Nicholas D.
I arrived and my reserved truck made at another location was nowhere to found. When I showed my printed document the employee stated the other uhaul must have made a mistake because there was no truck for me for another 1,5 hrs. The employee kept searching, almost sent me away a few times. Turns out there wasn't one but two trucks available outside. I waited 25 mins to be helped then another half hour dealing with the mess of trying to find a truck. Waste of my time and really unreliable. I also overheard the lady next to me talking about her reservation not being ready also and that she always has this problem with that location. I'm not sure what the problem is at this location but I will do my best to never use uhaul again.Monica M.
Josh was fantastic. He was friendly and made the process more than smooth.Gayle B. | Premières impressions
Le client n'a pas laissé de commentaire.David C.
I can't say enough good things about Josh Johnson. Everyone we have worked with in the past with U-Haul has been good, but Josh beats them all. From checking us out of the storage unit to pointing out the truck's safety features, Josh was professional. Any recommendations for U-Haul from me will also include a recommendation for Josh.JOEL H. | Expérience générale
I already sent one review, but I'm happy to repeat my praise and recommendation for Josh Johnson. Josh was professional in every way and very detailed when it came to pointing out things I needed to know about the truck.Joel H.
I am very unhappy with my experience so far and honestly would like my money back. If I could have someone with authority call me I would appreciate it. Thank you 916 602 6078Jasreet P. | Online Move In
1st ..key card wasn't working tried 6 times, 2nd I was given 3 storages in which 2x card didn't work and 3rd storage was not clean. Salesperson needs to concentrate on one customer at a time. I was so frustrated I just canceled the whole transaction. This was my 4th storage of the morning. . I was in tearsvelda a. | Premières impressions
The girl who helped us was amazing! She was friendly, professional, personable, and went above and beyond to help us. She was a total rockstar!!Amber A. | Premières impressions
Need to open 24hr storage access,you advertise it but don't offer any such service,that alone is enough reason to not use or recommend your services,this unit was actually my third storage rental I chose uhaul specifically for the 24hr storage access ,after unloading my stuff in the first unit -no 24hr access.so I loaded my stuff up and vacated and went to you guys on Arden ,again no 24hr access as advertised all over hauls websites it was a very frustrating ,stressful experience especially when it 24hr access was exactly what I needed for my moveJAMES C. | Expérience générale
Would like to store a car also it says on board ( on premise parking 25,00 $ ) When i asked i was told not at that location . why when there is space in front of the unit I am renting ? Other than that great experience.Aaron B. | Premières impressions
Le client n'a pas laissé de commentaire.Nicole G. | Premières impressions
The young woman who assisted me was not only professional but she was extremely accommodating and thanks to her customer service abilities I will be renting an additional unit and extending my rentals longer than I had planned previously.if I had a business I definitely would recommend to my HR department to hire that young woman as my manager immediately because in my opinion she lacked nothing and took care of an intire line of people very professionally in spite of a few growing impatient and irritable. She handled that with Grace and precision and that makes for one dang good employee excuse my French.Dayna D. | Premières impressions
Le client n'a pas laissé de commentaire.Kelly Z. | Premières impressions
Le client n'a pas laissé de commentaire.Erin D. | Premières impressions
Need to open 24 hour access,the construction shouldn't matter you have on site security and covid -19 being a reason well that's just absurd. You advertise it you should provide it.JAMES C. | Premières impressions
Le client n'a pas laissé de commentaire.Genivine E. | Expérience générale
storage was great. Also rented a Uhaul truck for 4 day, originally reserved it for 3 days. Tried calling the Arden location 3 times and sat on hold for about 10 minutes each time with no answer. Upon returning the truck the staff made a comment about not letting them know about extending the rental for another day. I tried calling 3 times so try and answer your phones.luba k. | Premières impressions
Le client n'a pas laissé de commentaire.Orlando H. | Premières impressions
Le client n'a pas laissé de commentaire.Kamiki J. | Expérience générale
Le client n'a pas laissé de commentaire.Angela L. | Premières impressions
Elizabeth and her staff were friendly, helpful and professional.Christina C. | Expérience générale
The personal thhere are rude , they lie, they are smeaky, they do things that are not exceptable! They were the rudest personal ive ever incountered in my life ! The office people are by far the worse ! Thr employees in the shop and out with the truck returns they are thr oppisite they are greatDelmer H. | Expérience générale
Le client n'a pas laissé de commentaire.Luis A. | Premières impressions
I didn't like that there was no gate or fence around the propertypamela s. | Expérience générale
Thank you for helping make my move go smoothlyEmily D. | Expérience générale
The service was excellent with the wonderful and hard working staff.Valevatu K. | Premières impressions
Le client n'a pas laissé de commentaire.navida b. | Premières impressions
Le client n'a pas laissé de commentaire.Miashca B. | Premières impressions
This facility acquired my storage unit from another company. They treated me and my stuff amazingly. Thank you! My stuff was stored for 3 years... Opened box.... Like the day I packed it.SHARON M. | Expérience générale
Move out date was 12/01/2018 Everyone was very friendly and helpful. Ms Myra was very nice on the phone & in person, very efficient too!Lucy L. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.