Customer Reviews for U-Haul Moving & Storage at ASU West

Évaluation :

5

Vanessa was amazing and wonderful to work with. I will recommend this location to all my friends who need it in the area

Évaluation :

2

When I went to remove everything from my unit I had to throw more than half the items away because they were wet. We had rain that week but my items shouldn't be wet. The manager was rude and hung up on me several times and charged me after I had canceled.

Évaluation :

5

I ordered my storage unit online on a Sunday and was able to get into the unit right away without the office being open. Great service Vanessa is an excellent asset to your company, All I had to do to check out was clean the unit out and tell him them I was leaving.

Évaluation :

1

Horrible experience related to very, very incompetent manager Vanessa Martinez. I got to the facility for my appointment and no one was in office. My appointment was set to pick up a vehicle at 8:30am. Both me and another customer were left waiting 45-60minutes for the manager to come help us. At some point, a man wanders into the office from a back room, waves, and leaves into the back room again...completely ignoring our questions about getting help. He's wearing pink shorts and a tye dye shirt like he rolled out of bed. After knocking on office door for a while more, Vanessa comes out greatly angered and refuses to let me in because she, "did not feel safe" on account of my knocking and, admittedly, pounding at one moment. I figured whoever was in the back wouldn't hear normal knocking so I knocked harder. That was enough to greatly disturb Vanessa from her lazy stupor. Vanessa marches into the office and angerly asks me if I have been the one knocking. I said yes: she should have been giving my key 30 minutes ago when my appointment was set. Vanessa opens her office window 3 inches wide and processes my driver license. At this point I have displayed no (justified) impatience with her tardiness. I have been calm and controlled. She was very passive aggressive with me, blatantly ignored my questions as she sat at her desk, and refused to answer any questions I had after I got my keys. Even the other customer who was waiting in her now late appointment was dumbfounded. There's more, but simply put: go somewhere else and avoid potentially running into this poor excuse of a manager. It put my day an hour behind and it was so unnecessary. They did not compensate for lost time.

Évaluation :

5

U-Haul has always been an excellent choice for us as we move to our new location never had any issues with anything. Your staff is outstanding and always are very helpful. Thanks for the great customer service. We appreciate it.

Évaluation :

5

Nothing in my eyes. Service was fast quick and easy. The staff was very friendly and helpful and helping making sure I get move done with the right equipment.

Évaluation :

5

Very nice facility and very clean grounds. Je les recommande fortement. 

Évaluation :

3

Fire the manager, incompetent!!!

Évaluation :

5

Very friendly and helpful

Évaluation :

5

We been through a lot lately as a country lots of us needed to get a little help here and there with payments Uhaul worked with me every time I needed the help to pay later sometimes and I appreciate that so much thank you

Évaluation :

5

I was in and out BUT mainly the staff was so pleasant it was a very nice transaction. I had 2 different people assist and both were just GREAT!

Évaluation :

5

Rien

Évaluation :

5

Great experience

Évaluation :

1

The female manager, has a nasty disposition and hostile attitude. I don't know maybe she needs a muffin. Very dark energy

Évaluation :

5

The girls in the office Vanessa and Sheila were very helpful and friendly. They were very patient with all of my questions and went above and beyond to explain everything to me. I feel great about my decision to choose uhaul to store my important belongings after talking with them. They are an asset to the company and excellent in customer service!

Évaluation :

5

At this time I was completely satisfied. Merci.

Évaluation :

5

This is the second time I rented a U-Haul from this very location in the last month that I have to rent one again in about 2 weeks and I want you to know that every employee there is absolutely fantastic I left a remote in the truck one time and they called me I was able to go back and get it they are nothing but nice and professional and I have already referred you to a few people. I used to rent from Home Depot and it was never this good I am a U-Haul fan for sure.

Évaluation :

5

Very good service

Évaluation :

5

Everything was great and our experience was exactly what we hoped for. We will definitely use this location the next time we need to rent a truck!

Évaluation :

5

Great service. Excellent location. Je les recommande fortement. 

Évaluation :

5

I rent from this location several times a month and i have 2 large storage units there too. Customer service is number one with Vanessa and her team. The trucks are always clean and the property is well maintained. I highly recommend this location.

Évaluation :

5

Very pleased

Évaluation :

5

Staff was friendly and the truck was the cleanest uhaul I've ever rented! Very impressed with the cleanliness!

Évaluation :

5

Vanessa was so helpful and informative. It was my first time having to rent a storage and she made the process smooth and easy for me to understand I am so grateful for her and the staff that helped me so much through this process.

Évaluation :

1

Location is full of homeless and drug addicts. Couldn't access our storage unit after business hours even though we have a key card - what's self storage without being able to access it whenever as long as we're supposed to be there? Manager had a major attitude problem every time we reached out. At move out, the manager called us claiming we left our lock on the unit but we didn't and she wouldn't believe me until i had to send her picture proof. Gate is honestly small, doesn't work the best and was even broken at some point where they wouldn't let us have access, at first - had to be let in an entirely different way because it was an emergency. Would highly not recommend.

Évaluation :

3

Didn’t go inside

Évaluation :

4

I enjoyed this location a lot

Évaluation :

2

we dealt with 2 different women and they were both unfriendly and just plane rude.

Évaluation :

3

We couldn’t get our rental without the staff

Évaluation :

5

Awesome customer service as always!

Évaluation :

5

More working hours

Évaluation :

5

The truck I used was good however the driver side door mirror was lose so it kept moving around so it was hard for me to change lanes or see behind me

Évaluation :

4

Please state that 24hr rental does not imply extra cost, but if less than 24 hr are stated for use of equipment, anything above the time set for return is considered a new rental.

Évaluation :

5

My experience at 51 ave was great and would recommend them to anybody .The staff was what made the deal for me.keep up the great work

Évaluation :

2

I had questions and was unfortunately not happy with being talked down to. I had simple questions and when returning the trailer, the guy was kinda rude and talking over me as well as the owner or lady who talk to me.

Évaluation :

5

Muy buenos servicios

Évaluation :

5

There was nothing I noticed that needed improvement. Although yesterday upon leaving I had forgotten a very expensive wrist watch in the pickup truck. Well when I returned this morning the staff on shift informed me he saw the watch on the cart where vehicles are returned. I was VERY pleased and impressed as usually when an item is found the person will take the item. I commented to the sales person on shift of how surprised and so very pleased of the impeccable honesty revealed as the sales rep said "at U-Haul we do not keep or steal anything we hold onto the item until the customer stops by!" I was so enthralled of his response and informed him he convinced me to return to this specific McDowell and 24th Street location. I told him I would stop by again when I need a rental. Best Regards, Joe Cascio

Évaluation :

4

I was told the storage would be available until 7pm, but it closed early without notification because they needed to repair a gate. I arranged my multiple moves I had around this closing time, with the last load to be dropped off by 6:30pm which would have been plenty of time as I had a small truck, so small load. As no one was in ofc or just wasn't answering and with no way to get in to drop off last load of night, I had to drive back to old house rental and start unloading truck for a separate load going to current rental while trying to reach someone at UHaul to assist me. The woman I spoke to could have just said, "we have another gate we can let you" in but instead went into a separate issue about the first month not being free. HUGE waste of my and movers time, all of which were completely exhausted by then. We then had to start reloading truck with atorage stuff and race over there to unload it. This caused boxes meant for load to bee house to get mixed up with storage stuff, so I now have to spend my day figuring out where movers put my stuff needed now. .

Évaluation :

5

Move in was great. Exit gate was confusing, but we figured it out.

Évaluation :

5

Service was great. No issues. Called to extend my return time, and it was done with no problem.

Évaluation :

5

Easy process thank you uhaul

Évaluation :

5

Both service agents I spoke with, were extremely helpful and respectful. They answered all my questions and concerns. The whole experience was very well done.

Évaluation :

5

Service was great, and they called to let me know I'd left something in the truck.

Évaluation :

5

Nothing at all you all are doing a great job

Évaluation :

5

I was very pleased with the customer service at this location. They had the truck ready to go & we got in & out quickly both when we picked it up & brought it back.

Évaluation :

2

The whole rental experience was rough vehicle was junk and it was over priced.

Évaluation :

5

The cleanest vehicle I've ever rented from a haul.

Évaluation :

3

To much per month for small storages

Évaluation :

5

Staff was friendly and was very helpful. Great location, easy in easy out. Thanks Uhaul!!!

Évaluation :

5

Vanessa is a very kind and awesome person!

Évaluation :

5

They did wonderful job and thank you

Évaluation :

5

No complaints. I wish there was a way to find a quote online to know options prior to booking

Évaluation :

5

Vanessa is awesome person!

Évaluation :

5

The staff is very professional, the whole process was quick and easy.

Évaluation :

5

Merci.

Évaluation :

4

The customer service was great! They were very helpful and polite!

Évaluation :

5

The customer service was outstanding

Évaluation :

5

Très bien

Évaluation :

5

Thanks for great customer service Daniel and Vanessa!

Évaluation :

1

Vanessa, the office lady or manager, whoever she is… she's very very rude and has an attitude problem. You can come in for help or call in for help and she just can't help herself but to have an attitude. I wouldn't recommend this location at all

Évaluation :

5

The manager that you have in this office she is very good I really appreciate her and I come into her for her well done job we need more people in this world like her she's very serious about her work and loves it.

Évaluation :

5

✅👍

Évaluation :

5

customer service was first class

Évaluation :

5

Vanessa and her team were wonderful. Will most definitely rent from her again.

Évaluation :

5

You have the best service

Évaluation :

3

Truck smelled like cigarettes very badly, to the point it made me smell like cigarettes once I got out of it, it was very gross.

Évaluation :

4

The storage unit next to me smelled super strongly like urine the day I moved out, which made the experience go down a bit. That was main downside because other than that my belongings smelled just fine and were all in the same condition after 7 months untouched, especially impressive in hot Arizona. I was able to sell a bed through Facebook Marketplace and it proved to be a good, safe meetup location.

Évaluation :

5

Thank you for the Friendly service

Évaluation :

5

Vanessa was very understanding and helpful during my time of need. Will recommend this location

Évaluation :

5

Vanessa is a wonderfully compassionate human. I was having a hard day and she showed so much kindness and empathy towards me. She assisted me with getting everything I needed which helped me to relief stress. I'm truly grateful for her existence.

Évaluation :

3

Check your equipment and make needed repairs

Évaluation :

5

Great service picking up and returning. :)

Évaluation :

4

Yes it was easy to use app and the staff at this facility were courteous and helpful! The manager Vannesa Martinez was very helpful when I knew I was not going to make it back in time to get in the gate! With the last load

Évaluation :

5

Customer service was outstanding!!! Thank you so much team.

Évaluation :

5

The staff were always friendly and would go above and beyond in their service. They are always busy during business hours maintaining the grounds and keeping the facility clean. If you needed help with anything they are always very quick to respond.

Évaluation :

5

The staff was very friendly and extremely helpful!!

Évaluation :

5

Venssa the on site manager went above and beyond to be courteous and helpful. The other staff were nice as well. However Vanessa is an employee that not only was helpful she has a heart of gold. Uhaiul you picked a winner when you chose Venessa to represent her for your company. I would recommend this site to anyone just because of the her. She exemplifies every aspect of uhaul. Thank you isnt enough for the kindness and service.

Évaluation :

5

Great, staff was helpful and available when needed.

Évaluation :

5

Nice young guy very helpful & smooth process throughout the paperwork

Évaluation :

4

Only con I have about this storage facility is that I reserved a 10×20 unit on March 11th, move in date was the 15th. They Said only had one left on-line. I reserved a truck and the unit for the 15th, they didn't have the truck for me, so had to pick it up a diff site, no problem. When I went to the store unit to get my unit, I was told that it was already taken although the site said one was left. I was told it was first come basis, the site never says that, so what's the point to reserve a unit on-line if it's a first come basis? Now I have to pay $100 more a month for 2 10×10 units when I reserved for only one 10×20.

Évaluation :

2

This facility was not staffed for a very long portion of my two-plus years using as many as three different units, yet the rent was increased twice in the first year and again for next month. When it was finally staffed, there were changes made to my passcode after my second move-out, an error in instructions to me that resulted in a late fee being charged, and after the last move-out no refund given for the partial unused month. I now rent a much larger and cleaner space for a lower monthly rate with a different provider. I also rent a unit nearer where I now live, and they have never raised their rates and are much friendlier. I'll never use nor recommend U-Haul again. I am SO glad to finally be out of there.

Évaluation :

4

Very satisfied, staff very helpful and friendly

Évaluation :

5

I like you. Keep doing the best of your work.

Évaluation :

3

I had a storage unit for about five months and didn't think there was any issues until after about four months. The general manager called me and asked if there was any food in my storage unit to which I made her aware that there was no food in my storage unit. It was strictly large furniture we were unable to bring with us and she had said they had the smell coming from my storage unit to where I then made her aware that I have had my storage unit for months and have not had any complaints about any smells until now and she said the smell had appeared a couple weeks after we had rented, but nobody told me anything, and then said she'd help me set up a U-Haul to be able to get my stuff and from that point on I had nothing but issues trying to get a hold of her so I am not really happy about that

Évaluation :

5

The gate needs to be fixed when it comes to leaving the facility but other than that I have no issues

Évaluation :

4

Overcharged me

Évaluation :

5

Customer service is awesome at this location!

Évaluation :

5

The staff members were first and foremost professional, kind considerate. Thanks for employing such wonderful people

Évaluation :

5

Always loved speaking with. A Nessa or Cat. They were very accommodating with me. Great facility and I'll always use Uhaul in the future as well as refer my friends and family

Évaluation :

5

They are so nice and helpful

Évaluation :

5

Very convenient and near my house

Évaluation :

5

Venessa the manager was extremely sincere when she was helping me. She was honest, pleasent, kind understandingk. walked me through everything very clearly with patients and understanding. She gave me a discount when she knew the situation I was in on uhaul rental and a storage unit.

Évaluation :

5

Thanks it was worth the time and worked perfectly

Évaluation :

1

Management at this Uhaul is horrible I rent from uhauls all across the valley and I just could not wait to end my lease at this location. First of all my storage unit door was broken the moment we first rented it I let management know and she said she knew about it, weeks later the door falls and completely falls off and lands on my husbands back. I contacted management which is Vanessa and she didn't really care much about the situation she later arrived and didn't acknowledge the situation I had to tell her what I wanted to happen. Soon after that she gets loud with my husband so immature I don't know who people like that get moved into management. I honestly felt like I did something wrong when ever I would approach her on a situation she would get so defensive. There was another situation where my clicker wasn't working and I kept pressing the button because that's the only way to figure out if it's working or not and I go up to her office and I hear the maybe it's working now i keep pressing it and she says "CAN YOU STOP DOING THAT" with a customer in there I was so embarrassed there is no reason to be talking to me or anyone like that. Typing this review I literally cannot even believe that I had to deal with this. In the future I might have to rent a space around this side of town again and I can just feel what a drag it would be to have to see this manager there. Not a very good feeling. Just like ghetto like if she just wants to fight I don't know I don't understand that kind of behavior. I really hope they train her better or get some one new because that was not okay. This is not even all of it I can go on about so many other things but I really don't have the energy for this. I hope she finds a job that makes her happy a smile to her life :)

Évaluation :

5

From the cleanliness to the staff at 51st Ave and cactus, they were amazing I will recommend that particular establishment Everytime and anytime to everyone. They are just amazing.

Évaluation :

5

Very helpful staff. Space very clean. Easy access.

Évaluation :

5

clean, friendly, convenient

Évaluation :

5

Love the service

Évaluation :

5

Overall a pleasant experience. Always saw a worker patrolling the property whenever I stopped by. Felt secure having my belongings in storage. Friendly and helpful staff.

Évaluation :

5

Kund Fast friendly service by Vanesa Martinez 10 20 stars if possible how happy I am with her services!!! She was VERY KIND TO ME IN MY TIME IF NEED I APPRECIATE THAT ALIT SO THANK YOU VANESSA THANK YOU FRIM ERICA YEE I RENTED A TRUCK AND STORAGE WANT TO SAY MY BIG THANKS TO YOU AND APPLIJIZE FOR WHAT HAPPENED YOU KNOW AND I KNOW IM SORRY I FELL ASLEEP MY BIDY CIOUKD ONLY HANDEL WHAT UT CAN IM TRULY SORRY THAT HAPPENED THAT WAY WHT? I AM THATA IS NOT ME AND NOT HOW I DO BUSINESS OKI CANT RENT TRUCJS NIW I ACCEPT THAT MY FAULT 100 % I HAVE YOYR DOLLY I HAVE TO GET A TRUCK SOME HOW I WILL AND IM GOING TO BRING DOLLY BACK TO TRUCK WHERE IT BELINGS IR TO YOU!!! PERSONALLY SO YOY KNIW WHAT TYPE IF PERSON YOUR DEALING WITH IM SORRY THINGS HAPPENED THE WAY THEY DID BUT THEY DUD I CANT CHANGE IT ONLY OWN UP TO OT TAKE OWNERSHIP OF THE ISSUE I CAUSED ONLY WAY TO GO NIT CYSS YOU IUT LIKE MY SO CALLED FRIEND TRIED TO DO THAT WAD RUDE I APPLIJYED I WAS EMBARRASSED  NOT MY STYLE OF HANDEING THINGS IS NOT ME JUST NOT WILL NEVER BE ME IM KIND AND CAREING PERSON 100 % ALL THE WAY NO OTHER WAY TO BE SO AGIN!!! I THANK YOU AND SORRY FOR ANY WIRDS MISS SPELLED RIGHT NOW IM IN A BIG HURRY WHY WELL YOU KNOW WHY SO IM NOT GOING TO SAY IM STILL DOING THE SAME THING YOU WILL SEE ME TOMMORRIW 4 SURE YOU WILL THANK YOU VANESSA MARTINEZ AND I DINT HIS NAME A YOUNG GENTALMAN HELPED ME OUT WHEN I WENT TO THE IFFICE BUT HE DID NOT MAKE ME FEEL BAD FOR THE SISITUATIOUN I THANK HIM FIR THAT WILL ADD HIS NAME TOMORROW WHEN I GET IT FOR YOU KNIW WHO YOU ARE LOL I DO GEEATLY APPRECIATE YOU JUST AS MUCH THANK YOU FOR TREATING ME KINDLY RIGHT NIW WHY I DO NEED KIND CARRING PEOPLE IN MY LIFE 4IGJT NOW AND IT MEANS THE WORKD TO ME IF YOUR THERE TO HELP ME ON MY JOURNEY TO PLACE LOVE AND HAPPINESS THATS ALL IM A SIMPLE LADY I PROMISE I AM IM VERY SORRY FIR ANY INCONVENIENCE I MAY HAVE CAUSED AND I TOOK CARE IF THE TRUCK TEAH!!! TO BEST IF WHAT I COULD AND WHAT WAS EXPECTED OF ME I DID I TAKE FULL RESPONSIBILITY FIR MY ACTIONS IM SORRY FIR WHAT HAPPENED WHY I TRULY AM I FELL ASLEEP YOU KNOW ITS TRUE TRUCK WAS WHETE I SAID I WAS NIT HIDING HAD UT OARKED SAFTLY IN SOMEONES SPIT I KNEW WHY MY SAFTY ALWAYS FIRST I WAS SLEELPING IN THE TRUCK UNTIL 430AM WOKE AND WENT TO MY HOME TOLD SECURITY WHAT I WAS DOING AND TO WATCH ME MY PHONE WENT OUT SO I HAD NO PHONE FOR 4 DAYS WHY OT WENT OUT HAD NO TIME TI LEAVE AND FIX IT UNTIL TOIDAY WHEN I WAS ON MY WAY TO MY UHAUL TO UNLOAD IT WHY WHAT NEEDED TO BE DONE AND YIKES I HAVE TO GO BACK IN THE AM BUT ONLY 1 IR 2 LOADS AND THEY KNOW THEY SAY ME WORK THE WHOLE TIME THEY WERE OPEN SO I GUESS NOW I THINK ABOUT IT STORAGE IS OPEN UNTILL 10PM I COULD HAVE FINISGED I JUST SIAD I HAVE 1 IR 2 LOADS RHATS IT I CIULD HAVE KEPT IT OUSHING AND LICKRED THE TRUCK WGEN I WAS DONE I DID NOT I WAS NOT THE SUPER HERO TODAY WHY NOT TRYING TO KILL MYSELF JUST GET THE JOB DONE FELT BAD I HAD TO TAKE OFF YEESTURDAY FOR SRLF CARE THANK YOU

Évaluation :

3

Stop tearing our Ass up on short mileage usage !!!!!!

Évaluation :

5

Kat was Amazing!!! I felt like my, needs to help a friend, was the most important thing.

Évaluation :

4

Verify everything before the customer leaves and differentiate between the old and new addresses

Évaluation :

3

I was disappointed that the price I was quoted was much more the the store told me when I got there. I was told the mileage was added in the oneway price but an additional price was over $400...

Évaluation :

1

Gas tank was left at a quarter tank when I arrived. We sat down in the office for 20 mins, closed account, handed over keys, & then I received calls later claiming I left just under a quarter tank of gas. Then location tried to charge me over $50 gas. Shady.

Évaluation :

5

Great service, easy to get sign up or drop off. Been using U-Haul multiple times and always great experience. Merci.

Évaluation :

5

You answered all my questions everything was totally cool customer service was great and I appreciate you extending me when I needed it have a wonderful day!

Évaluation :

5

Dominique Wellman-Salisbury schedule my 15 foot truck and two storage units. Very knowledgeable and kind. Cat helped us get our storage all settled, Thank you so much! Always a Pleasure working with Uhaul 李 Staff!

Évaluation :

4

Would have liked SOME light inside the unit. Other than that I was very happy with the facility and staff.

Évaluation :

4

Kept changing the pick up spot for my tow dolly that I had reserved then when it came time to pick it up, there wasn't one available. They provided me with a trailer, which worked but cost a lot more in gas. Overall, it ended up being a flawless one way trip and got done, but cost an awful lot. But was satisfied at the end of my journey. So thank you U-Haul!

Évaluation :

4

Room had a green lock when I arrived but promptly removed by office manager when I showed the paperwork. Free lock was inside the room.

Évaluation :

5

Some of my furniture was damaged by water where rain went into my unit. This was my only issue I'm aware of. Everything else was excellent

Évaluation :

5

Very friendly people and no problem with them when I requested an extra day. Truck wasn't available till the next day. So went the following day and was given an extra code to finish up. They never rushed me very nice about everything. Would go there again, definitely.

Évaluation :

4

Didn't give me the right unit to begin with. And when I went to the unit he gave me one down a hot hall with a tiny door. And my dad said he had arranged it for me to have a large door. So we got it figured out.

Évaluation :

5

I ran into no problems during the 3 months I rented storage, the U-Haul app is slow but storage-wise my belongings were in good condition, especially considering this has been the hottest summer in phoenix. I got to store my things from my dorm last year and was easily abke to retrieve them for my apartment as I start my second year of school.

Évaluation :

4

I work night shift, woke up late and missed my scheduled p/u time. Alex was so helpful and made sure I had enough time to move my home.

Évaluation :

3

Always raising the price

Évaluation :

5

Very good people

Évaluation :

5

The customer service was outstanding Super helpful and friendly I would recommend this location Unit perfect size and clean The person who helped us , Vanessa was very polite, explained everything very well and was very knowledgeable about the facility

Évaluation :

5

The manager, Vanessa, was extremely kind and helpful. All of her staff are also knowledgeable and professional.

Évaluation :

1

This particular location is filthy and staff aren't what they seem to be in the beginning. The general manager Vanessa has a disgusting attitude and severely lacks customer service skills, threatens customers, I'm not sure how she even made manager. Riley was fine until she followed in the footsteps of Vanessa. I had an amazing experience with Erica and Walter though. They are truly wonderful and have what it takes to keep customers coming in. I really appreciate the efforts and time taken out to deal with my issues.

Évaluation :

1

The woman in the office on Cactus and 51st Ave in Phoenix was Filthy, with a very nasty attitude. I walked into the office one day to rent a truck to move out. When I walked into the office. I was hit with a very awful urine smell that burned my eyes and cause me to be sick for a week. I ask her what was that smell and she said "I don't sell anything". I said it smells like a cat litter box. Therefore, I ask her if she had a cat. She replied. "Yes I do". She had cat hair all over her clothes. I then had to stand outside the office in order to conduct my business. I'm allergic to cats and was sick for a week after the incident. I have never smelled anything that awful in my life. When I moved out of the unit. Your company charged my debit card for the next month along with late fees after I was out of the unit without my consent. I was a costumer of U-Haul for the past 4 years. However, I will never recommend to any of my friends. As a matter of fact everytime I'm on social media. I will make it a point to trash U-Haul. Please contact me to resolve my issue. 602-820-8654

Évaluation :

5

NO SOCIAL MEDIA

Évaluation :

5

Very friendly and informative staff.

Évaluation :

5

Been here for a while have been very pleased with your services.

Évaluation :

3

My experience was a mess but I understand changes have already been made. Hours, on-site management.... I think things are already in place for a better experience.

Évaluation :

5

So far , I didn't encounter any problem with my stuff and to the facility staff, too. They are all good and also the price is. I highly recommend UHaul to my friends.

Évaluation :

5

My only complaint is there are no lights inside the unit.

Évaluation :

3

Communication is challenging. To many price increases on a yearly basis.

Évaluation :

5

Vanessa was wonderful so helpful , friendly,we need more people like her around. She was great. Thank you

Évaluation :

5

Everyone is always very nice and helpful

Évaluation :

3

Nice employees it's just wished that the office hours were a bit later that would've been nice but overall a very well staffed and very well cared for up keep wise kind of facility.

Évaluation :

3

Vanessa, your staff member, was very nice, polite, business like, and most helpful!!! She deserves a raise and compliment. Merci.

Évaluation :

5

Señorita martinez fue una excelente servidora al cliente … en todo aspecto . Ms martinez went above and beyond customer service was excellent thank you for haven't her helping us on this situation.

Évaluation :

3

Good except for the storage rate very high!!!

Évaluation :

5

Great office workers and very helpful. Walter was fantastic.

Évaluation :

2

I had a unit inside a hallway at the very end and the lights were out. I had to move into the unit and out of the unit 2 weeks later and never had lights the entire time. The outside area was trashed with big boxes and cardboard everywhere and litter. The gate was broken and didnt open at one point. I spoke with the General manager about the lights the day I moved in. When I went back the girl who was working stated she had just gotten fired so nobody could help. Then a big guy said he was taking over management and still did not fix my lighting. Terrible experience seeing as how I used to work as a storage manager for UHaul.

Évaluation :

1

My unit was broken into around the beginning of this year and some of my valuable was taken. Another incident occurred on 11/26/2022 --- I went to my storage unit on Saturday, 11/26/2022 and my lock was cut. Apparently, Uhaul's staff got my unit mixed up with the unit across from me that unit had not paid their monthly rent and had tag on it for not paying rent. I contacted the Uhaul on Dunlap to inform them of my lock being cut and someone else's lock is placed on my unit. I informed the service clerk that I have been paying on unit and all of my payments are up to date. This was confirmed and the manager had to come out and open my unit. When my unit was open by management, I noticed that someone had went through all of my property once again and my belongings were neatly arranged. I informed management that I did arrange my belongings in this manner; my property was not set up this neatly in this unit. Because after my unit was broken into around the beginning of this year, I left the unit in the same disarray from the first break in. The manager tried to tell me that he put the lock on because he found the lock broken. I asked if you are saying that my unit was broken into (2nd time) and if that is the case, why wasn't I notified of this; he could not answer my question, nor could he tell me when my unit was broken into. Also, I told told him that if someone broke into my unit, they are not going to take the time to arrange my property so neatly. I explained to him that it appears that my unit has been set up for auction. To make a long story short, no one with Uhaul wants to take responsibility for cutting the wrong lock as well as going through and taking some of my property. I would never rent a unit from Uhaul again. The staff are stealing from the customers. I will tell anyone never use this Uhaul on 51st and Cactus... I will also contact the corporate office regarding this matter.

Évaluation :

1

The gate was open all the time letting anyone to enter the facility

Évaluation :

3

Facility well lit but certainly needs employees there. Not just a maintenance person. After exiting the unit, takes several phone calls, emails and complaints for Uhaul to stop charging my card (had to get a new card) and still get emails telling me I have late fees....if these unreal charges hit my credit report, I will take action. Chose uhaul out of convenience not preference, these reasons are an example of why. Employees need better training on your computer system to properly close people accounts once they finish with the storage unit

Évaluation :

1

No one is at the storage facility if I need to talk to them. I have to go to the one on 27th Ave and Dunlap, when my storage unit is at 51st Ave. and Cactus. I shouldn't have to go to a separate facility to take care of anything regarding my storage storage unit and even then when I have been told by the people, including the general manager at 27th Avenue and Dunlap that they would take care of it, I would receive a email, or both, 9 timeout of ten I have had to call the customer service line because I have not received any information about my storage unit and/or they have not done what they told me they would do. I even mentioned that there is nobody at the 51st Ave and Cactus storage unit facility to the general manager at the 27th Ave and Dunlap office and was told that he, the manager would make sure that there would be someone there. I've been there many times and have not been able to find anyone. I pay good money for my storage unit and if I need to get in touch with someone regarding it I don't want to have to call customer service or go to another storage facility. I should be able to get the stuff taken care of at that facility instead of having to either call or run around to make sure that it gets done and have it also waste a good bit of my time.

Évaluation :

2

There was noone at this location to assist when I arrived. No one told us that it was run by a different location. Luckily I met a GM for another location and will be getting! Unit at that location.

Évaluation :

2

The facility says to register online and recieve access on its front door, you can only reserve unit not take poses of a unit or gain access. No attendants. We have to drive to another location to set up contract for storage unit, arrive back at storage and the storage I signed for is locked unable to access. Attendant at other facility says I will have to wait till night time or next day to retrieve access. I find an open unit and ask if I can use that one, gain approval, noting new unit has damage to the door. I call to make sure I can switch contract to correct storage number, no follow up with new contract? Trying to leave, the gate dose not open. No information is provided. Note on gate says to check in check out but there isn't a card reader on the inside of the gate. I repeatedly ask how do I get out, am I supposed to do as the sign says when leaving, I finally ask if I'm to reach through the gate to swipe card on the card reader out in front and am told not to strain myself. It's not a strain, It's hot, I'm exaughsted, and I don't know anything about this place! Who thinks they would put thier arm through a gate thats going to move to open it???? So my stuff is there in a unit not on my contract and I'm worried because of the interactions I'm having with staff. ???? Yes, I was sweaty and stank because I had an emergency move of an adult son with special needs. The staff weren't awful but the totality of the situation was. Now I will probably have to find another facility as I don't feel my son's belongings are safe.

Évaluation :

1

Rented a locker,when I got there the locker still had a lock on it and nobody on-site at that location. Called another location and couldn't get anybody over to the 51st ave and cactus location to take the lock off Needed to put my stuff in there that day.No call backs from anybody regarding removing the lock. I ended up having to rent from another place and still can't get a call back from anybody regarding a refund

Évaluation :

3

Had roaches

Évaluation :

4

As someone who swore they would never use a storage facility, I was pleasantly surprised by the experience.

Évaluation :

1

Moved in to dirty unit with no lock although I was to be provided one. I got locked into the facility and the manager was not answering phone or intercom. The link provided to request 24 hour access was not working. Will send bad reviews on google and Yelp as well as this was a major inconvenience.

Évaluation :

2

This place sucks storage was broken into and they have done nothing about it…Do not put your belongings in this place..meth hang in the storages and hookers and they live in the units..pretty sure it was a inside job because the people that work there look like tweekers!!! DON'T RENT FROM THIS PLACE!!!

Évaluation :

3

Got different information from representatives during my process (UBox delivery from one state to another). I was made responsible for calling the "schedule line" to ask if my box could or could not be delivered to a U-Haul storage facility, instead of staff doing so. I do also think it would have been better customer service for an actual staff member to be responsible for letting the delivery driver into the storage facility lot instead of expecting me to wait their for the 2 hour window for delivery. But overall the staff was very pleasant and helpful and I was pleasantly surprised to find out my 1st month was free.

Évaluation :

1

My experience has been even less than poor, I was not able to access my storage unit the last two of only four weeks that I had it, the false claim to be secure and monitored was demonstrated when a homeless man saw I could not get in and shimmied under the gate and opened it from the other side, claiming he had been doing this for over a week for numerous other people. I hired movers for 2 hours to help me and had to pay an extra $110 for time lost because we couldn't get in, it took over 10 days to finally get all my stuff. After a week of trying I finally spoke to ANGEL DE LEON who I was told is the manager, he gave me a code to get in to my storage, and agreed to refund the $149,95 I paid for services that were most definitely not rendered, however, rather than refunding he sent me a bill for $327.01, charging me another $144,95 for the month already paid, $144,95 for April, even though I moved out in March, and $28,99 late fees for not being able to get in to move out, PLUS the $149,95 I already paid, this totals $476,96 examples of fraud, and $476,96 reasons to hire an attorney. This does not occur at storage site that is secure and monitored. Driving by yesterday, I witnessed the card and gate were still not working.

Évaluation :

1

Very dirty... no workers ever in the office area. Appears that there are people living inside the gates of the storage unit as well. Sorry but would not recommend this place to anyone.

Évaluation :

2

Facility on 51st Ave & Cactus did not have an office OR a manager onsite. My unit was not accessible & locked on move in day, so I moved into a empty unit next to mine. Upon arrival the next day, that unit had an additional lock. I had to call, wait for someone to remove their lock, so I could access my property. Then I had to move out of that unit & move all my stuff twice. I notified U-Haul I moved out prior to the end of February but I was paid in full until then. An email was sent confirming my move out & asked another U-Haul rep to verify my unit was empty. NOBODY updated your system that I moved out. I called twice, rep said they would fix this. Then I'm sent a late notice & $145 invoice. I drove from Buckeye to unit location. My access card didn't work. (But your computer said I was not moved out). The rep said she would move me out (again) & reverse the charges. I asked for confirmation email. Still have not received it.

Évaluation :

1

This was a nightmare from the minute I pulled into the parking lot. Card swipe didn't work, no one in the office to help, no answer on any of the numbers posted, gate is broken, waited for 45 mins to finally have someone open the gate. The storage unit assigned was still full of stuff. Just a complete mess.

Évaluation :

5

I just wished there was a manager on site. The couple I worked with were the best. I was really sad to see them leave.

Évaluation :

3

I need a 24 hour access to run my business as we come and go from state to state at all hours of the day and night I was told that I cannot have 24 hour access even if your body to show the actual need for it you all does not do that anymore although there’s a big sign on the gate and says 24 hour access available still to this day very disappointing very poorly executed I went to CubeSmart instead

Évaluation :

1

My experience as a first time U-haul customer was awful. After being told by multiple employees on the phone that I was going to get my first month rent free if I rented a trailer, I was not given that offer once I went to the store after purchasing the trailer to sign for my unit. The lady helping me tried to figure out why I wasn't going to get my first month free was then yelled at, in front of me, by the Manager, Angel. He was very rude and unprofessional yelling at her saying he's sick of her and to get out. Then proceeded to say that I am not getting my first month free. I felt very upset with the fact I was told multiple times that I was going to get my first month free after purchasing that trailer. I was also very upset with how unprofessional that manager was acting in front of me and towards his employee. To top everything off, my rental unit was then under my emergency contact phone number and name to where I could not access my account. Having to drive back to the store location because no one on the phone could help me, i had to close out my unit, get a refund for my first month charge and then recharge my card for a new contract under the correct information. I have tried calling customer service to resolve the issue I have but continue to be transfer to someone else and was not helped!

Évaluation :

1

I was told there was video surveillance, plus security. That my stuff would be safe. My one unit was robbed of almost everything. It was full to the top almost. I was left with one bag. They stole valuable stuff & the most valuable my 41 year old only brothers Ashes in the Urn & his hair! Angel told me we were squared and no charges due. He was great yet the company keeps sending me default messages!

Évaluation :

2

1. Facility did not seem secure. People seemed to sneak in on bicycles. However my unit wasn't broken into from what I could tell. 2. Access was 24/7 which was nice. 3. The office was unmanned every time I ever stopped by day or night. 4. I once ran across a maintenance guy. I was struggling with my code and he asked if I needed help. He assisted me with entering my code and I was able to get in. Very nice guy super helpful. 5. My garage door seals were not actually sealing very well at all to the ground. I could tell that dirt and water had entered from previous so I set up tarps on the ground to protect my stuff. Also one of my units on the back wall has termite tunes, so hopefully none of my furniture is damaged. 6. I wouldn't recommend for most of my reasons above. On top of those issues it was IMPOSSIBLE to get a hold of the location via phone. I requested more out the 21st. Next bill due the 27th. They still sent me a new bill and warned me about late fees. I had to contact Uhaul traffic for them to reach out to one of the storage higher ups to handle it. Very frustrating and over the top for what should've been simple and easy to end my storage needs.

Évaluation :

2

I was not aware that I had to go to I 17 and Dunlap to get my pass code and the key to my storage unit. Also my unit was supposed to be accessible by a vehicle but it was not we had to go down a skinny hallway that made moving in extremely difficult

Évaluation :

5

The company is great

Évaluation :

1

Our storage unit was broken into and the place offered no help at all.

Évaluation :

1

You need to let people that rent at this location that the office is closed, so no one is watching this place at all. Many homeless roam the property.

Évaluation :

1

Roof leaked ! No one really cared!

Évaluation :

3

I was rented a storage that had a lock on it. The office was closed and the customer service number listed on the window was not helpful. I did finally get it resolved but not being able to reach the storage manager was very aggravating. The facility was clean. The keypad to exit is very far from the gate

Évaluation :

3

I had to wait to long to check in. No one was around. There was about 6 people behind me.

Évaluation :

2

Was a total hassle, the site is maintained by another site. No information was given on website about this. The first box given already had someone else in it, no one from corporate called me back had to go back to the other site to figure out. The girl at the other site was confused also, but was so friendly and worked everything out.

Évaluation :

4

Very nice guy Bruce at u haul Very polite and friendly

Évaluation :

5

Great customer service and well maintained facility!

Évaluation :

3

Service was okay the only problem i have is i signed a contract for 120$ a month had service with you for over 1 1/2 years payments always on time or early and by the end i was paying almost 150$ absolutely ridiculous!

Évaluation :

4

I guess there is not an onsite manager at this time. I kept a card from when I first rented the space and luck for me the card had a good contact number, It wasNatalie Packwood who helped me with my move out. She really is fantastic to work with.

Évaluation :

5

Natalie Packwood is amazing! We had a few issues with the gate not opening and she was quick to respond. Natalie goes above and beyond what you would expect. The only problem is the gate doesn't open sometimes. I had rented a trailer and hired help to assist in my moving, but the gate was never opened. That is in my opinion the only problem with this facility… The gate other than that the staff is amazing and caring, and as mentioned before Natalie and Rob Packwood are amazing and friendly people. Not at all their fault the gate doesn't operate as it should.

Évaluation :

5

Each ticket I went in to get supplies or just access my storage it was always clean. Thank you for being there when I needed supplies and the storage.

Évaluation :

5

Customer service was excellent! Great prices!

Évaluation :

1

Leaky water damage that I was told was repaired only to leak again just as before. Only had my things there 3 weeks and water got into the unit at least 3 times. Staff did nothing besides tell me it was fixed, which it had not,, and then tell me it had been leaky for years and nothing had been done. Negligent.

Évaluation :

5

She was very helpful and nice. She showed me the unit and cleaned it out so I can put things in it.

Évaluation :

5

From beginning to end, our experience was exceptional. Want to acknowledge Natalie, in particular, for being so patient with my husband, the trucker...

Évaluation :

3

It’s not always pleasant dealing with customers, the staff does their best to please customers and at the same time meet their requirements, Uhaul employees are trained and need to have good people skills, because they have to interact with moods , stubborn and rude customers each day, it can easily get out of hand, the challenge of being a uhaul manager, of being a professional, takes some sacrifice, some give and take, so this location is a work in progress .

Évaluation :

5

Natalie was great to work with. She kept me informed when a unit came available and was very professional and nice!!

Évaluation :

5

The manager and team have been amazing for the past year and made everything really easy and are quick and efficient.

Évaluation :

4

Honestly, I don't have many complaints about this storage. When I first purchased a storage unit here, the lady who was speaking to me and was telling me that they are very willing to work with me if ever need be and what not... Well that wasn't necessarily the case after a while. I had fallen down on my luck, and lost my wallet with quite a bit of money inside and wasn't able to even pay my rent let alone a storage unit. So I had spoke to a gentleman there and asked if there was any way I can make just a partial payment with what money I did have on me at the time, (I had $50 out of a $70 bill) and was told that they do not accept partial payments right now. I really wish that you guys would have been able to work with me because as a result I ended up having to get a loan on my title just to be able to pay my storage so all of my personal and private possessions won't get taken. Now, I completely understand that this U-Haul is under absolutely no obligation whatsoever to try to work with me or to accept a partial payment... But I would have really found it useful had this U-Haul been able to work with me and just let me be late on my bill, or make a partial payment until I could come up with the rest. So after I paid for that month, I took all my stuff out the following month and chose to go to a different storage location. In terms of cleanliness, maintenance, accessibility, and just overall experience with the storage itself... My experience was absolutely wonderful and I think that this storage unit is great.

Évaluation :

4

Really friendly and helpful staff.

Évaluation :

5

Very happy with UHaul

Évaluation :

5

Assistant manager very professional, helpful and friendly. Had a lot of patience in answering my questions I'm 72 yrs old so, I wanted to make sure I was making the right decision on size ECT. Very happy with your service

Évaluation :

5

They were courteous and very clean facility

Évaluation :

3

Price did go up So decided to leave.

Évaluation :

5

Great staff, extremely helpful!

Évaluation :

3

Very knowledgeable staff when signing lease, was told to come show our disk lock before we were allowed to move in which is fine however upon showing the lock I was told our unit was ready to be accessed that was not the case- the store representative did not make me aware they had placed one of their locks on it. When I finally got the attention of the worker he opened the gate rolling over my left foot (while wearing sandals) and also left some damage to my vehicle. Instead of using his remote to stop the gate his reply with a smile was "quick put it in reverse". He then proceeded to "wipe" the scratch marks off my bumper and claim nothing happened. Thankfully my foot is just bruised really bad while insurance is handling the damage to my vehicle.

Évaluation :

5

Clean, no issues

Évaluation :

5

Rob and Natalie provided EXCELLENT customer service! The facility is clean and secure. I have peace of mind knowing the Packwoods are onsite. The best storage facility experience I've had in Arizona. Fortement recommandé!

Évaluation :

3

Reason for the 3 star is I reserved a 5x9 roll up unit and it still says they are available for rent now but when arrived I was told they don't have any available and received a inside unit.

Évaluation :

5

Rob and Natalie Packwood have taken a previously so-so location and made it into a well run, thoughtful place of business. Kudos!

Évaluation :

5

Natalie was very helpful and had exactly what I needed in storage facilities. Thank you. Your facility is very convenient for out purposes and I appreciate the terms of the agreement. thank you for your assistance.

Évaluation :

3

Staff at this location (when I was first renting a unit) were unprofessional and I felt uncomfortable. No complaints about the unit, other than my storage unit was dark (no light).

Évaluation :

5

The whole staff was excellent and very helpful!

Évaluation :

5

Manager was so helpful! Pleasant to work with !

Évaluation :

5

The managers and staff are amazing!

Évaluation :

5

The employee Kyle or Kai in the office was very professional and helpful with the rental process of our storage unit. They were also organized and friendly. Merci encore!

Évaluation :

5

I have no complaints

Évaluation :

5

This is the second time we've used the U-Haul Storage Units at ASU West. Couldn't have been easier, couldn't have been happier. The staff there make it all look easy. Merci.

Évaluation :

5

Lisa went above & beyond during our appointment & in the customer service department. She helped us understand everything & made our switch, from a smaller unit to a larger one (as we were moving in) very convenient. Great personality, as well. Her son, Cory, was very helpful, too.

Évaluation :

5

We came in flabbergasted and stressed, quickly needing a truck and storage unit late on a Saturday. Kyren was so incredibly helpful and patient and kind! He got a squared away with what we needed quickly and was so professional!.

Évaluation :

5

The truck cab was small and cramped. The seats were extremely uncomfortable and not adjustable to fit a shorter person.

Évaluation :

5

My U-jaul agent,.Ky, was professional, personable and made what could be considered a tedious item on anyone's "to.fo" list, one that left me with the storage I needed in a quick, easy manner, that U-haul should view as exemplary and commendable. Ky was also familiar with his neighborhood and was able to make informed and helpful suggestions about other relocation issues I was facing later.on in the day. .I'm no kid and a veteran of many moves. I can say that Ky'd "spot on" performance made what would prove to be a.long, hot day a little easier for me. Well done!

Évaluation :

5

The manager and staff were so helpful and courteous, and I would definitely recommend this place. But, I will say that the national UHaul system both on computer and the toll free line did not always process my data correctly- which caused delays and errors - once at this location and several times at two other locations. This IT problem needs to be fixed!

Évaluation :

5

Staff was quick, friendly, and overall great!

Évaluation :

5

These guys are awesome! They even helped us move our stuff into our Uhaul! Would definitely stay here again!

Évaluation :

5

Very professional staff, facility was immaculate, spotless.

Évaluation :

5

I have paperwork for the final move out but would appreciate an email for final closure and an end to rent reminders. Thanks a bunch!

Évaluation :

5

The new manager and staff were absolutely amazing. Knowing I am a single mom to 4 kids battling cancer, she went above and beyond to make sure I had the accommodations and support I needed at move out

Évaluation :

4

There were a few setbacks, but employees worked with us to ensure that we had what we needed.

Évaluation :

5

Friendly and helpful staff!

Évaluation :

5

very happy with service was an excellant experience. thank y tide and lisa

Évaluation :

5

Staff very friendly and helpful

Évaluation :

5

Overall, service was wonderful and everyone was willing to help in the best way. The only thing I would say I experienced was a hiccup in information, but that too was resolved, and very quickly.

Évaluation :

5

Awesome and helpful staff! Extremely convenient and a hop, skip, jump from ASU West. Made the move back a breeze.

Évaluation :

5

GREAT SERVICE!

Évaluation :

5

The management is very friendly and helpful. I would definitely recommend this facility!

Évaluation :

4

The only reason we left was we needed a climate controlled facility

Évaluation :

5

Everyone was always helpful and friendly. I think excellent service is always overlooked versus bad service. I want to recognize excellent service when I see it. Keep up the good work!