Évaluations des clients U-Haul Moving & Storage at ASU West

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at ASU West

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Catalina C. le

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Le client n'a pas laissé de commentaire.

shirley E. le

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15' trucks need step to get into truck. As a short person, I had to use a 5 gal bucket or step-stool to get in. Not safe.

PHILLIS P. le

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Having been a UHaul dealer in the past, I know what's involved. Having everything paperless is a great time saver and so very convenient. The gal that helped us, was wonderful as well. Very personable as well as professional.

suzanne B. le

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We had great service all the way around. Thank you!

Patricia M. le

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I have paperwork for the final move out but would appreciate an email for final closure and an end to rent reminders. Thanks a bunch!

Warren P. le

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Le client n'a pas laissé de commentaire.

Bethany B. le

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Le client n'a pas laissé de commentaire.

Herbert B. le

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Le client n'a pas laissé de commentaire.

Floyd C. le

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Everything was great

Sandra C. le

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Headlights were very dim, I would like to see better and brighter headlights. Other than that, quick rental, truck was a great ride and fit exactly what I needed with a little space left over. Thanks for being their to assist us folks with relocating

Mary S. le

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The new manager and staff were absolutely amazing. Knowing I am a single mom to 4 kids battling cancer, she went above and beyond to make sure I had the accommodations and support I needed at move out

James R. le

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Fantastic Service by Amanda!!!

Rasheeda F. le

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There were a few setbacks, but employees worked with us to ensure that we had what we needed.

dolores P. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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No improvement needed. Lisa Dye and her staff were great and very accommodating with my needs. A+ customer service.

Veronica S. le

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Staff was very pleasant

Lee S. le

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Lisa was extremely helpful. We used the online reservation platform and overall excellent experience

Anthony B. le

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Le client n'a pas laissé de commentaire.

Shanna Y. le

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Ky was extremely helpful and dealt with me when I was in a bad mood from dealing with another rental company. Turned my day around and I appreciate it!

KARL B. le

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The truck I had this time had gas gauge that wasn't quite right, but other than that the staff at this location is outstanding

karl B. le

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Not much, great experience and staff was excellent. The only reason I didn't give this location a higher grade is that they didn't have many trucks, it's a smaller operation, but the treatment I got was outstanding.

Christopher B. le

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Le client n'a pas laissé de commentaire.

Diane S. le

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I was very happy with the service they went out of their way to make it work for me for what I needed. i would recommend them to my friends and use them again. Thank you for you help. Diane

Darinda M. le

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Great service by Lisa the manager. Reasonable rates. Highly recommend.

Maurice C. le

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I have dealt with this location for my Storage needs as well as for the Uhaul truck rental and they are amazing, the staff is always helpful and they work hard to accommodate your needs, wonderful experience!

Thomas W. le

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Very friendly. Offered me some pizza

Robert S. le

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This is the 3rd or 4th time we've used this location, and we have been very pleased every time. Everything from equipment to customer service has been stellar. I have recommended it to friends in the area and will continue to do so.

Tamra S. le

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Lisa was great! My first experience with renting a Uhaul was easy and nice

Jim H. le

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way too much hassle. uhaul does not respect my time. will never use you again

GINA S. le

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The manager is amazing. She is very knowledgeable, kind and helpful. Trucks are clean, the area is clean. Thank you for making things painless.

Harold S. le

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She was very professional and helpful.

tom G. le

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All personel were very friendly and nice. I would highly recommend this location.

tom G. le

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Le client n'a pas laissé de commentaire.

Paul L. le

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Friendly and helpful staff!

Francis K. le

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Kyren Wiley and Lisa were awesome! Although I live 20+ miles from this location, I’m so glad I went with them!!!

LIsa L. le

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very happy with service was an excellant experience. thank y tide and lisa

Jordan C. le

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N/a. I had a great experience with the Uhaul team and location!

Thomas L. le

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The team here was exceptional from my first phone call to reserve our truck to when we turned it back in 6 hours later. They helped make our move across town smooth and stress-free! We were recommended by family and happy we used this branch and U-haul team! Tom and Catherine Lyon

Robert W. le

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Le client n'a pas laissé de commentaire.

Paulette M. le

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Le client n'a pas laissé de commentaire.

Sharon M. le

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Le client n'a pas laissé de commentaire.

tom G. le

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Le client n'a pas laissé de commentaire.

Joyce H. le

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NOTHING ??

Christopher M. le

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Nothing needs to be improved. Everyone was great to work with, Lisa and Ky were very helpful and friendly. Amanda, Arron and Marcas all seemed great I WILL come back to this location in the future.

Dennice C. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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The key could not be turned every time we stop the engine and tried to restart we could not turn the key over and over and over and over it took 5 minutes sometimes to get the card the truck to start

Susan F. le

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The Uhaul staff at this location is so friendly, professional, kind and caring, I live them all!!!

Cynthia P. le

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Le client n'a pas laissé de commentaire.

William P. le

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Everything worked out quite well from a rental situation. Quite happy!!!

Josh F. le

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waited an hour to get my truck and there was not even enough gas to go half way to my destination that was 20 miles down the road.

Ambra J. le

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Le client n'a pas laissé de commentaire.

Sherry H. le

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Staff very friendly and helpful

LIsa M. le

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Le client n'a pas laissé de commentaire.

Robert K. le

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extremely friendly and accommodating personnel.. will use this location again

BRUCE M. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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Everyone was awesome, kind and knowledgeable.

rex B. le

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Le client n'a pas laissé de commentaire.

Cynthia F. le

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Le client n'a pas laissé de commentaire.

Logon H. le

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Le client n'a pas laissé de commentaire.

Jacqueline B. le

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Everything great! Staff was super friendly and efficient

Ilea P. le

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Keep doing what you already are doing cause you guys were awesome. Thank you.

Virginia N. le

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Not sure if there is anything to improve, I had a great experience at this location, the staff was very friendly and accommodating. Thank you!

Jean M. le

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Le client n'a pas laissé de commentaire.

Keith T. le

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Le client n'a pas laissé de commentaire.

Jason M. le

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Le client n'a pas laissé de commentaire.

Karen T. le

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Molly was the best. She explained everything and made the process very enjoyable !

Rasheeda F. le

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Overall, service was wonderful and everyone was willing to help in the best way. The only thing I would say I experienced was a hiccup in information, but that too was resolved, and very quickly.

Roland B. le

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Le client n'a pas laissé de commentaire.

Suzan J. le

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Don't change a thing - my experience was amazing

Arleen C. le

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Awesome and helpful staff! Extremely convenient and a hop, skip, jump from ASU West. Made the move back a breeze.

Donald B. le

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Our in person experience was great. The staff at this location were extremely helpful. Overall, however, we had an awful experience that left us frustrated and waiting in 110° heat for nearly an hour, due to your blatant understaffing of your online departments. Again, your in person staff was excellent! Your online resources and check out process was absolutely awful.

DEBORAH B. le

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GREAT SERVICE!

Louis C. le

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Molly and I think his name is Adam we’re amazing to work with true professionals and made the experience FUN , informative and quick and easy They always have a smile and work effectively on getting you out on your way They are your best advertisement for your brand

Tina P. le

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The management is very friendly and helpful. I would definitely recommend this facility!

Shelli H. le

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Le client n'a pas laissé de commentaire.

Brooke B. le

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In the past three Uhaul experiences (the first two being lousy), this was fantastic.

Michael T. le

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Best service ever!!

Jodi A. le

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The people working there were fantastic! Went above service for us and appreciate the communication and fixing an issue for us! Great team!

Aaron E. le

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Staff is very professional and very friendly. This is my best experience with Uhaul and I've been a Uhaul custumer for over 25 years. Absolutely great location. I would not change a thing. Very clean site and ran to the T. Thank you staff.

Aaron E. le

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Staff is super nice and very friendly. I am lucky to have found this location.

jannelle marie r. le

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The only reason we left was we needed a climate controlled facility

Thomas K. le

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The staff and customer service was great. Today was my second visit to deal with the UHaul team. Would recommend this office to others. Met and surpassed my needs.

Ronald E. F. le

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Tavis and Molly were very helpful in trying to get the U-Haul app to work. This is after I was unable to finish a reservation on the website earlier in the week. I was stuck in step 2 reservation form purgatory, where I was told I hadn't completed everything, but I had. The form did not tell me what I had done wrong or incompletely. The web and app experience are what I would expect from kids starting a business in a garage, not a national company like U-Haul. This is obviously not the fault of the location. Filling out a paper form would have taken much less time.

JoEllen T. le

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The customer service I received at this rental location, was outstanding! I will definitely use this location in the near future. Very highly recommend this location to anyone!

Thomas K. le

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There was professional and enthusiastic service in the office experience and outside the office in both the preparation and return from my rental. I even was given a bottle of water to quench my thirst. I would recommend this location over other Uhaul locations which have been less favorable service. Thank you for having a friendly and professional staff.

Felix M. le

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Great customer service, you get treated like family!!!

Nash T. le

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Le client n'a pas laissé de commentaire.

seth F. le

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Nothing. It was clean and the staff was amazing. This is easily the best u-haul location I have been to, and I have been to a lot of them.

Mark B. le

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Le client n'a pas laissé de commentaire.

Donna C. le

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These gals were great!! and funny :-)

Roy S. le

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None, Great Service

Pauline L. le

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When I pulled up to the location, the person who helped me said her location was not a drop-off location. However, she said she would take care of everything...and she did. I had never rented a U-haul cross country before, so , she helped me with all my questions. I will definitely be renting from this location in the future...which will be very soon, I have another move coming up.

Lori D. le

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Le client n'a pas laissé de commentaire.

carole W. le

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Le client n'a pas laissé de commentaire.

Patti W. le

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Le client n'a pas laissé de commentaire.

Gabriela R. le

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Le client n'a pas laissé de commentaire.

nancy A. le

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Everyone was always helpful and friendly. I think excellent service is always overlooked versus bad service. I want to recognize excellent service when I see it. Keep up the good work!

Teresa C. le

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Great customer service

jeffery B. le

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Totally awesome people and very helpful with anything or info for the area

Kevin N. le

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It was a pleasure dealing with Molly and Travis, they were very professional

Raymond S. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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Molly was awesome! She called me a couple days prior to confirm rental and ask if I had any questions to insure pick up would go as smooth and quickly as possible. She was so positive, friendly and informative! This was one of the best customer service experiences I had not just with Uhaul but with service overall!

Donna D. le

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Very easy experience

Cecilia N. le

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Le client n'a pas laissé de commentaire.

maribeth D. le

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The truck was clean however the tire indicator light was on from the start, the key was difficult to start the truck and didn't connect well. the representative was super nice but that office is tiny!!!

Michael F. le

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Le client n'a pas laissé de commentaire.

haleigh C. le

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Molly and all of the employees are amazing caring and do everything to assist you I love this location and the employees 100% recommend

Glenn C. le

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Franchise computer down, aborted scheduled pack. UBox arrived late, aborted scheduled unpack. Uhaul.com website provides inadaquate information for cu expectations.

jennifer r. le

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Molly and staff are truly amazing and really made our experience a pleasant one. I would definitely recommend anyone to their facility. Thank you

Steven Charles J. le

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Very good customer service. Very caring people.

Elizabeth E. le

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Amazing customer service!

Helen D. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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Molly was very friendly and a pleasure to work with

ADRIAN R. le

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Good friendly customer service

ramon c. le

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excellent

Bill S. le

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I was greeted by 2 very professional, friendly, knowledgeable staff. They had the truck, which I had reserved the day before, completely ready for me. They quickly gave me all the information I needed to know regarding the rental. They explained in detail U-Haul's rules, regulations, restrictions and related laws regarding the truck and insurance, and even offered moving supplies. They walked me through the pre-rental vehicle inspection and I was out the door and on my way in no time. When I returned the truck checkout was just as quick and easy. Thank you for providing such excellence service.

Colene J. le

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Molly & staff were AMAZING. If I ever - EVER need another storage unit or equipment/supplies I will go out of my way to come to this location again- guaranteed!

Kelly G. le

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Molly and her staff were very personable and helpful in obtaining a storage . Thank you

Deborah T. le

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Everything was very easy... excellent service...from everyone!!

Dana C. le

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Molly , her husband and the rest of the staff were amazing , love this facility

Wendy M. le

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Molly and Tavis are bar none the best I’ve ever dealt with. They have made my moving a lot less stressful then it would have been. I recommend them to anyone!

karina m. le

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Thank you

Kevin N. le

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Molly and Tavis run an excellent store, they were not only professional, but very supportive and reassuring in the entire process. I am recommending this facility to all my friends.

Christina and Shirley B. le

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Molly was very nice & courteous and was able to get a storage the same day I came in.

Alec G. le

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Great

Lynn R. le

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I have cancelled my storage as we no longer need it but if in the future we need storage I would choose this facility.

Jim J. le

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The man and the woman were the best! I was treated great!

Rachael and Nathan M. le

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The people that work at this facility are the best I have encountered in any of the U-Haul storage business I have been to yet.

David B. le

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The management there is very friendly and very helpful. I felt that my property would be very safe and secure at this location.

Kari M. le

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Tavis and Molly = awesome! Friendly, helpful! My SUV battery died. A staff member came back in with jumper cables to help! The place needs updating for sure - units don't have lights so very dark.

Lenae C. le

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This location is THE BEST! I had the best experience I've ever had with uhaul thanks to Molly and her amazing team! They got us in quick, took care of us just like family and we really enjoyed them!

Lynn R. le

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Tavis was extremely helpful, efficient and professional.

Jim J. le

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WOW!

Frank James A. le

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Na

Edward T. le

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Great unit at a great price!

Maria Dolores F. le

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They were all very helpful and customer service orientated ... Always available and extremely courteous.. I have recommended them already ...

renee e. le

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The best customer service I have received on a long time! I would highly recommend this Uhaul location!

william w. le

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Employees very helpful and friendly.

Holly Marie L. le

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:)

Dolores O. le

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None

Bill N. le

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It was a location for me and easy access to the storage unit.

Brian H. le

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Great storage place