Évaluations des clients U-Haul Moving & Storage at ASU West

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at ASU West

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jason G. | Expérience générale |
Évaluation :

Clean, no issues

Julie R.
Évaluation :

Le client n'a pas laissé de commentaire.

Edward H. | Online Move In |
Évaluation :

Rob and Natalie provided EXCELLENT customer service! The facility is clean and secure. I have peace of mind knowing the Packwoods are onsite. The best storage facility experience I’ve had in Arizona. Highly recommended!

Alan Arthur O. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy R. | Premières impressions |
Évaluation :

Reason for the 3 star is I reserved a 5x9 roll up unit and it still says they are available for rent now but when arrived I was told they don't have any available and received a inside unit.

LAWRENCE G.
Évaluation :

They don't need no improving the lady was very nice and respectful

Nita B.
Évaluation :

Nothing..they were perfect

Latarisha G.
Évaluation :

Wrongfully charged and had to take it upon myself to getting it fixed

EDWARD M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Rosemary S.
Évaluation :

I was a little disappointed when the U-Haul website told me this location didn't have the size truck I needed available. I did not want to go anywhere else after the wonderful service I've received here. A quick phone call, just for advice on perhaps renting a smaller truck and will it work. Robert answered the phone and had me in a truck that met my needs within 15 minutes. Great Service Guys! Thanks!!!

OLIVIA S.
Évaluation :

Le client n'a pas laissé de commentaire.

GILBERT C.
Évaluation :

Get rid of your manager. She is not very nice.

jennifer B.
Évaluation :

Knowledgable, friendly staff. Best price.

Theoneste B.
Évaluation :

I love this location

Rosemary S.
Évaluation :

Very friendly service, ALWAYS, and everything is very clean. I do have a minor complaint (?) though. My grandson was with me when we dropped off the truck and he was given a u-haul piggy bank (which he loves) by the nice lady behind the desk. Now he wants to go as a u-haul truck for Halloween!!! Any suggestions? LOL

Tanya G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel H. | Expérience générale |
Évaluation :

Rob and Natalie Packwood have taken a previously so-so location and made it into a well run, thoughtful place of business. Kudos!

Jarell P. | Premières impressions |
Évaluation :

Natalie was very helpful and had exactly what I needed in storage facilities. Thank you. Your facility is very convenient for out purposes and I appreciate the terms of the agreement. thank you for your assistance.

Toni L.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael D.
Évaluation :

Nothing , everything was great

Timothy S.
Évaluation :

Le client n'a pas laissé de commentaire.

Stuart T.
Évaluation :

I arranged an agreement with Selina from the PHX scheduling department that she agreed to give me a 50% discount on my rental for bringing the 26ft truck back to the glendale AZ location. I informed here that I did not want to bring the Tow Dolly back with me because it would be empty and the speed limit on the dolly is 55mph. She agreed and I thought that was that. When I dropped the dolly off in Saint George Utah which is what the original contract (physical copy) had on it, I got charged a late and wrong destination fee. This caused me to spend 2 1/2 hours on the phone with the UHaul support to get this corrected. I did get refunded for this mistake by Jade Neal who has been very helpful. This mistake by the Uhaul team added a lot of stress on an already stressful move/situation.

JONATHAN O.
Évaluation :

Le client n'a pas laissé de commentaire.

andrea d. | Expérience générale |
Évaluation :

Staff at this location (when I was first renting a unit) were unprofessional and I felt uncomfortable. No complaints about the unit, other than my storage unit was dark (no light).

Rosemary S.
Évaluation :

We love this place. By far the friendliest we've encountered. Quick to suggest solutions and always professional. Thanks

Gina L.
Évaluation :

Ni Improvement needed. Great Customer service and completely satisfied all the way around.

Eliseo C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Rosemary S.
Évaluation :

Friendly service and they do their best to get you in and out as quickly as possible

Cynthia L.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL B.
Évaluation :

keep the same personnel

Jose A.
Évaluation :

Nada todo estubo perfecto.

Ledacia C.
Évaluation :

I was double charged as well as $10.00 additional to my receipt rate on my bank statement

Linette M. | Expérience générale |
Évaluation :

The whole staff was excellent and very helpful!

Darlene J. | Online Move In |
Évaluation :

Manager was so helpful! Pleasant to work with !

Teresa R.
Évaluation :

Horrible experience. Lost Unix for a month

David T.
Évaluation :

They were absolutely wonderful!'

DENNIS R.
Évaluation :

Le client n'a pas laissé de commentaire.

Joyce H.
Évaluation :

NOTHING 😍

kenneth g. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Darlene J.
Évaluation :

Had some issues with the online 24/7 but the representative on site was wonderful! She helped me get everything all done .

John O.
Évaluation :

Please, when the contract says the vehicle fuel level is on “Full”, that it is actually on full.

MIKE S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

teresa A.
Évaluation :

Not need improve everything was perfect Excelente customer service

kevin a. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jean T.
Évaluation :

Kind, caring, and friendly. I was very pleased with the level of respect and professionalism shown by the three different people who assisted me. Great job!

CASEY S.
Évaluation :

I had a terrible experience. I'm not going to explain the situation because I doubt Uhaul will do anything to fix it. I won't ever be using Uhaul again though. Goodbye.

Diana S. | Expérience générale |
Évaluation :

The managers and staff are amazing!

ERIK K.
Évaluation :

Kyren provided THE BEST customer service I've ever received. I called the evening before I needed a truck, to do a military move to my new duty station. He informed me that he was out of stock of the truck we needed, but promised to get us one before opening the next morning. I'm not sure how he secured the truck so quickly, but he also had it out front waiting for us, with the keys IN HAND while he put the signs outside the office and unlocked the door. He got us in and out in less than 10 minutes, and made it such an enjoyable experience. I would recommend Kyren to anybody and everybody in AZ.

frances M.
Évaluation :

Le client n'a pas laissé de commentaire.

diana S.
Évaluation :

This location has the best GM and all employees are awesome!

JUSTIN T.
Évaluation :

1st time renter. The process was a little long with needing 3 phone numbers. This location 51st and cactus was very clean, the trucks were spotless. The staff was friendly and they had patience with me. Thank you

Cynthia B.
Évaluation :

In a very big pinch today this location was a lifesaver to me!! Super friendly and helpful staff for rental and return. Will use again!

lindsay p. | Expérience générale |
Évaluation :

The employee Kyle or Kai in the office was very professional and helpful with the rental process of our storage unit. They were also organized and friendly. Thanks again!

TIMOTHY J.
Évaluation :

Nothing that we seen that needed improvement. We were very satisfied

Tabatha H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Amy M.
Évaluation :

Le client n'a pas laissé de commentaire.

DENISE C.
Évaluation :

Le client n'a pas laissé de commentaire.

Rosemary S.
Évaluation :

Unsure, everything went well and staff very nice/helpful

ANJEANETTE F.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHER K.
Évaluation :

Le client n'a pas laissé de commentaire.

TIFFANIE H.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ESTEBAN C.
Évaluation :

Le client n'a pas laissé de commentaire.

Marcela A.
Évaluation :

Kyren Wiley was very helpful, excellent customer service.

MORGAN A.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew F. | Premières impressions |
Évaluation :

I have no complaints

NORA B.
Évaluation :

Great experience, staff was very helpful and efficient.

RUDDY B.
Évaluation :

Keep up the good work, customer service to the fullest every customers.

Brooke B.
Évaluation :

Kyren went above and beyond in setting us up with a one way truck. He was wonderful. I have liked this location for several rentals, this one did not disappoint. I tell others that might need a rental to go there. They are absolutely lovely to work with!

DANIEL J.
Évaluation :

Gas up the vehicle before pickup. Don't change pickup location that was scheduled 12 days in advance. Smooth out the ramp-truck bed transition to make loading easier. Insulate against mirror wind noise in cab. Install cruise control. Include quote for Safe Move upfront, not upsell.

LEONOR L.
Évaluation :

The service was great; everything was nice and clean

OLANDO P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

KELLIE W.
Évaluation :

Le client n'a pas laissé de commentaire.

Rosemary S.
Évaluation :

Final bill was a little higher than expected but all things considered (we did get everything needed done) Great job. Your assistant mgr. Was very professional and courteous - we will be back! Thanjs

Paul L. | Expérience générale |
Évaluation :

This is the second time we've used the U-Haul Storage Units at ASU West. Couldn't have been easier, couldn't have been happier. The staff there make it all look easy. Thank you!

Tarynne L.
Évaluation :

Le client n'a pas laissé de commentaire.

Cecelia T. | Premières impressions |
Évaluation :

Lisa went above & beyond during our appointment & in the customer service department. She helped us understand everything & made our switch, from a smaller unit to a larger one (as we were moving in) very convenient. Great personality, as well. Her son, Cory, was very helpful, too.

JOSE R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

RICARDO O.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeremy W.
Évaluation :

Great service thx!

David K. | Expérience générale |
Évaluation :

We came in flabbergasted and stressed, quickly needing a truck and storage unit late on a Saturday. Kyren was so incredibly helpful and patient and kind! He got a squared away with what we needed quickly and was so professional!.

DAVID T.
Évaluation :

Nothing - Lisa Dye was the best!

REED T.
Évaluation :

Lisa was a pleasure to work with. VERY professional, courteous and communicated the terms clearly!! A+

HAMID H.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID L.
Évaluation :

Le client n'a pas laissé de commentaire.

joe M.
Évaluation :

Not a thing keep up the good work

Annie K.
Évaluation :

friendly service, Lisa was great to work with.

Wendy Sue W. | Expérience générale |
Évaluation :

The truck cab was small and cramped. The seats were extremely uncomfortable and not adjustable to fit a shorter person.

JK Z.
Évaluation :

I had to argue with the person that I reserved the truck that I had reserved it for a 24 hour period and not a 6 hour period. They tried charging me for 2 full days even though I returned it 5 hours early.

Emma A.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth L.
Évaluation :

I believe Lisa Dye was the manager....she was GREAT. she was very pleasant and helpful and honest.......now, I don't like to say anything negative....it might have been her son, he kinda maybe needs to work behind the scenes and not deal with the customer. sorry, but Lisa was Great.

Tamishia N.
Évaluation :

Great customer service.

Tyzhaliyah H.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason T.
Évaluation :

Ky was amazing. Very professional and helpful. He should get a raise! I'm a small business owner and I would love to have someone like him working for me. 5 stars all around!

Michael B.
Évaluation :

Hella friendly personnel.

Charles W.
Évaluation :

Le client n'a pas laissé de commentaire.

Shavita F.
Évaluation :

Customer Service. Both times I went in I had to work with very nonchalant people who seem irritated they had to help me.

Kimberly D.
Évaluation :

Le client n'a pas laissé de commentaire.

Janet E.
Évaluation :

Le client n'a pas laissé de commentaire.

Derek H.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph G.
Évaluation :

super friendly employees. Very helpful and knowledgeable. Made it very easy.

Trevor T.
Évaluation :

I don't appreciate being spoken to as if I'm a child. The mobile check in did not work for me and being told I should have read my Contract is very upsetting when I'm trying to move.

Daniel H. | Premières impressions |
Évaluation :

My U-jaul agent,.Ky, was professional, personable and made what could be considered a tedious item on anyone's "to.fo" list, one that left me with the storage I needed in a quick, easy manner, that U-haul should view as exemplary and commendable. Ky was also familiar with his neighborhood and was able to make informed and helpful suggestions about other relocation issues I was facing later.on in the day. .I'm no kid and a veteran of many moves. I can say that Ky'd "spot on" performance made what would prove to be a.long, hot day a little easier for me. Well done!

James H.
Évaluation :

Exorbitant gas prices for a quarter tank used and no obvious notification on the app during checkout that gas is extra in addition to the per mile cost. I would have filled the tank myself had I known. This is not a criticism of the site's employees, they were great.

Donald C.
Évaluation :

Guy at the counter was awesome. He needs a raise for having to go to work during covid 19.

Jennie E.
Évaluation :

Le client n'a pas laissé de commentaire.

Bunsong O.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark H.
Évaluation :

I was really impressed with the customer service and prompt service to get my U-Haul out of there

tara Z.
Évaluation :

These staff members provide exceptional customer service!! I have no reason to ever go elsewhere!!!

Marcus L.
Évaluation :

Was very helpful, eager to please and made renting a moving vehicle very easy. Lisa D. (Center manager) was very help and funny. A++

Kathy B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kristin P.
Évaluation :

Very clean location and there to help customers returning or new. Very knowledgeable, and upfront with any and all services and prices.

Andrea D.
Évaluation :

Le client n'a pas laissé de commentaire.

Maria G.
Évaluation :

This was a great experience, and have recommended it two ppl today. Thanks for the great service, and easy process!

George P.
Évaluation :

While I did have some issues with the vehicle I was very well taken care of.

Prisila G.
Évaluation :

The assistant manager kyren was polite helpful and had a great and positive attitude! Great person to have with the company ! Good work

Sherry H. | Expérience générale |
Évaluation :

The manager and staff were so helpful and courteous, and I would definitely recommend this place. But, I will say that the national UHaul system both on computer and the toll free line did not always process my data correctly— which caused delays and errors - once at this location and several times at two other locations. This IT problem needs to be fixed!

Michelle K. | Premières impressions |
Évaluation :

Staff was quick, friendly, and overall great!

Brian B.
Évaluation :

Amanda was great! Very friendly and helpful!

Ericka R.
Évaluation :

Le client n'a pas laissé de commentaire.

Stacey P.
Évaluation :

They really went above and beyond to obtain customer satisfaction. I will definitely be returning to this location.

RAFAEL M.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark J.
Évaluation :

Larger trailer inventory?

Colleen B.
Évaluation :

Le client n'a pas laissé de commentaire.

Marcia C.
Évaluation :

Le client n'a pas laissé de commentaire.

archie L.
Évaluation :

Your ushare app is extremely poor, it refused to upload the photo mileage 5 times. I have been chargean over $100 UNFAIRLY. I want to speak to a representative. my phone number is 602.489.8631

James J.
Évaluation :

Customer service was amazing. They made sure the truck I reserved was ready to go. Was a great experience. Will use u-haul in the future.

Tayler A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Adonis G.
Évaluation :

Had an easy move

Jennifer V.
Évaluation :

Great customer service

Ernie V.
Évaluation :

As far as improvements I don't think they need any. I think that this location is doing a great job. I highly recommend them to anybody needing a U-Haul. Very friendly staff clean equipment easy to get in and out with what you need.

Jennifer S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Tom C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

CURTIS S. | Expérience générale |
Évaluation :

These guys are awesome! They even helped us move our stuff into our Uhaul! Would definitely stay here again!

Ginger Ann E. | Expérience générale |
Évaluation :

Very professional staff, facility was immaculate, spotless.

Patricia M. | Expérience générale |
Évaluation :

I have paperwork for the final move out but would appreciate an email for final closure and an end to rent reminders. Thanks a bunch!

Mary S. | Expérience générale |
Évaluation :

The new manager and staff were absolutely amazing. Knowing I am a single mom to 4 kids battling cancer, she went above and beyond to make sure I had the accommodations and support I needed at move out

Rasheeda F. | Premières impressions |
Évaluation :

There were a few setbacks, but employees worked with us to ensure that we had what we needed.

Paul L. | Premières impressions |
Évaluation :

Friendly and helpful staff!

LIsa L. | Premières impressions |
Évaluation :

very happy with service was an excellant experience. thank y tide and lisa

Sherry H. | Premières impressions |
Évaluation :

Staff very friendly and helpful

Rasheeda F. | Expérience générale |
Évaluation :

Overall, service was wonderful and everyone was willing to help in the best way. The only thing I would say I experienced was a hiccup in information, but that too was resolved, and very quickly.

Arleen C. | Expérience générale |
Évaluation :

Awesome and helpful staff! Extremely convenient and a hop, skip, jump from ASU West. Made the move back a breeze.

DEBORAH B. | Premières impressions |
Évaluation :

GREAT SERVICE!

Tina P. | Expérience générale |
Évaluation :

The management is very friendly and helpful. I would definitely recommend this facility!

jannelle marie r. | Expérience générale |
Évaluation :

The only reason we left was we needed a climate controlled facility

nancy A. | Expérience générale |
Évaluation :

Everyone was always helpful and friendly. I think excellent service is always overlooked versus bad service. I want to recognize excellent service when I see it. Keep up the good work!

Kevin N. | Expérience générale |
Évaluation :

It was a pleasure dealing with Molly and Travis, they were very professional

jennifer r. | Expérience générale |
Évaluation :

Molly and staff are truly amazing and really made our experience a pleasant one. I would definitely recommend anyone to their facility. Thank you

Steven Charles J. | Expérience générale |
Évaluation :

Very good customer service. Very caring people.

ramon c. | Expérience générale |
Évaluation :

excellent

Colene J. | Expérience générale |
Évaluation :

Molly & staff were AMAZING. If I ever - EVER need another storage unit or equipment/supplies I will go out of my way to come to this location again- guaranteed!

Kelly G. | Premières impressions |
Évaluation :

Molly and her staff were very personable and helpful in obtaining a storage . Thank you

Deborah T. | Expérience générale |
Évaluation :

Everything was very easy... excellent service...from everyone!!

Dana C. | Premières impressions |
Évaluation :

Molly , her husband and the rest of the staff were amazing , love this facility

Wendy M. | Premières impressions |
Évaluation :

Molly and Tavis are bar none the best I’ve ever dealt with. They have made my moving a lot less stressful then it would have been. I recommend them to anyone!

karina m. | Expérience générale |
Évaluation :

Thank you

Kevin N. | Premières impressions |
Évaluation :

Molly and Tavis run an excellent store, they were not only professional, but very supportive and reassuring in the entire process. I am recommending this facility to all my friends.

Christina and Shirley B. | Premières impressions |
Évaluation :

Molly was very nice & courteous and was able to get a storage the same day I came in.

Alec G. | Expérience générale |
Évaluation :

Great

Lynn R. | Expérience générale |
Évaluation :

I have cancelled my storage as we no longer need it but if in the future we need storage I would choose this facility.

Jim J. | Expérience générale |
Évaluation :

The man and the woman were the best! I was treated great!

Rachael and Nathan M. | Premières impressions |
Évaluation :

The people that work at this facility are the best I have encountered in any of the U-Haul storage business I have been to yet.

David B. | Expérience générale |
Évaluation :

The management there is very friendly and very helpful. I felt that my property would be very safe and secure at this location.

Kari M. | Premières impressions |
Évaluation :

Tavis and Molly = awesome! Friendly, helpful! My SUV battery died. A staff member came back in with jumper cables to help! The place needs updating for sure - units don't have lights so very dark.

Lenae C. | Premières impressions |
Évaluation :

This location is THE BEST! I had the best experience I've ever had with uhaul thanks to Molly and her amazing team! They got us in quick, took care of us just like family and we really enjoyed them!

Lynn R. | Premières impressions |
Évaluation :

Tavis was extremely helpful, efficient and professional.

Jim J. | Premières impressions |
Évaluation :

WOW!

Frank James A. | Expérience générale |
Évaluation :

Na

Edward T. | Expérience générale |
Évaluation :

Great unit at a great price!

Maria Dolores F. | Expérience générale |
Évaluation :

They were all very helpful and customer service orientated ... Always available and extremely courteous.. I have recommended them already ...

renee e. | Réservation |
Évaluation :

The best customer service I have received on a long time! I would highly recommend this Uhaul location!

william w. | Expérience générale |
Évaluation :

Employees very helpful and friendly.

Holly Marie L. | Expérience générale |
Évaluation :

:)

Dolores O. | Expérience générale |
Évaluation :

None

Bill N. | Expérience générale |
Évaluation :

It was a location for me and easy access to the storage unit.

Brian H. | Expérience générale |
Évaluation :

Great storage place

Non reviews have been submitted for this location.

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