Évaluations des clients U-Haul Moving & Storage at Barksdale

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Barksdale

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Brett G. le

Évaluation :

The person that was on duty when I arrived was supposed to had already received transfer request for me to get trailer from this location. The other location screwed that up. Then the male was sitting on the speaker phone with someone (rude/unprofessional) while focusing on his meal on the desk in front of him. He abruptly, as if WE were bothering his break, and snobbishly snapped about helping us. Upon presenting my ID and the CUSTOMER COPY OF CONTRACT he looked me up in system and informed me I was to pick trailer up on south end of neighboring city. I refused and told him I was supposed to get truck and trailer that day from 3100 Barksdale Blvd but they rented everything out from underneath us. I refuse to drive all over 2 towns to get what should have been RESERVED WITH THE PAYMENT FOR CONTRACT at one location. He snappingly jumped on phone and had them transfer it in system to his location from the place that dropped the ball (location in South Shreveport). Upon getting the truck loaded at my moms apartment, I realized the WRONG SIZE truck was mislabeled/wrongly classified and it was enough to get JUST HALF of her things. Upon realizing I would need a 2nd trip to Ohio (13 hr drive for someone with spine and nerve damage isn't PROPER OR PROFESSIONAL TO EXPECT CUSTOMER TO TRAVEL CITIES TO GET WHAT THEY PAID FOR IN ADVANCE to be RESERVED). I quickly called this 4100 location to inquire about same size truck and pricing. He RUDELY, UNPROFESSIONALLY, AND DEHUMANIZINGLY exclaimed for me to look at the contract and DEDUCT trailer amount for my pricing. Like yet again, I was a hassle and bother to him. I explained the contract was not obtainable at the moment since we were loading the truck and just look in the system and tell me how much it is. Upon being in the office when picking up the trailer, after retail mgmt experience from 1996-2017....aka MY KNOWING CUSTOMER SERVICE, I kindly implied to him I would climb the chain on the phone all way to the DM or CEO of the company if things weren't handled properly! This area needs a NEW DM (District Mgr) or AM (Area Mgr) or however you classify your districts and get these people down here with this known UNETHICAL, UNPROFESSIONAL, DEHUMANIZING, RESPECT RAPING OF CUSTOMERS attitudes and the mgrs of these facilities IN LINE!!!!

Andrew T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Velentine M. le

Évaluation :

Better customer service employees and treat latino americans like yall would treat white folks stop being so racist

charles M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jerry G. le

Évaluation :

Le client n'a pas laissé de commentaire.

cherie W. le

Évaluation :

Wonderful, sweet and helpful.

SEAN J. le

Évaluation :

Awesome crew as well!

Steven W. le

Évaluation :

Everything was wonderful. Very helpful and professional.

William G. le

Évaluation :

Through no fault of this facility. UHaul needs to update their computer system. With reservations it took over an hour just pick up a trailer. U-hauls server is that outdated.

Brian D. le

Évaluation :

Initially the staff was uncertain whether they would accept my return and assist with removing my car from the trailer. They eventually accepted the return and assisted with off loading.

Khaldia K. le

Évaluation :

Le client n'a pas laissé de commentaire.

WESLEY W. le

Évaluation :

Remember to bring the dolly and appliance dolly with you. They do accept unused furniture pads and boxes for full refund! Awesome ! Drove 290 miles on $80 fuel - crazy GOOD!

Alicia L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matt L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Debra H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronny P. le

Évaluation :

lady working at the drop off location was very rude. drop off location was changed without me knowing until I was halfway through my trip. when I asked the lady at the new drop off location why it was changed she said "its not her problem and I needed to contact Uhaul" she would also not allow me to check the truck with her, she snatched the keys and said "you can leave" I asked for a receipt and was told that she doesn't provide anything.

David W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tyler P. le

Évaluation :

Le client n'a pas laissé de commentaire.

aaron S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Freddie W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rodney C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mary Y. le

Évaluation :

I wouldn't recommend in the evenings when Wanda isn't here. The evening staff is rude and not willing to help the customers. If the color isn't acceptable.

Ronald B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Aaron D. le

Évaluation :

Storage facility was very nice

Michael A. le

Évaluation :

Staff went above and beyond

Sonya R. le

Évaluation :

Everything was great, no problems !!

James F. le

Évaluation :

Employee was very nice and very courteous.

Thomas L. le

Évaluation :

Guy was not real friendly. Put customer on hold while I was there and didn’t really care if they hung up.

Edward L. le

Évaluation :

The appliance dolly would not hold the strap tight because the handle for it was bent. As a result, the appliance dolly was useless to me. This should have been caught by the employees during check in and not rented until it was fixed. No offer of refund or anything from the employee at the desk.

Sandra J. le

Évaluation :

The person that helped me bordered on rude. He didn’t want to take back the tv boxes that didn’t work for me. He did refund me but tried hard not to.

Andrew K. le

Évaluation :

Hire more people. The staff was overwhelmed.

Blayne W. le

Évaluation :

Give them some help with the computer system.

Albert P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Margie A. le

Évaluation :

All employees need to be polite. When I picked up my truck the employer was very rude.

Travis A. le

Évaluation :

I have been with this u haul off and on for many years Ms Wanda is a great manager and always helpful She has been the best yet!

Jason C. le

Évaluation :

Our only complaint is that we weren't allowed to return the truck to a uhaul facility closer to where we live. The lady was rude and told us we had to return it to where we picked it up.

Jason C. le

Évaluation :

It was very clean

Thomas B. le

Évaluation :

Le client n'a pas laissé de commentaire.

PETER S. le

Évaluation :

Helpful and good

ANDREA H. le

Évaluation :

Always friendly and helpful staff.

Renate C. le

Évaluation :

The whole experience was terrible. Had it not been for the people in Bossier City it would’ve been a lot worse. I still would not rent another U-Haul again.

Melissa L. le

Évaluation :

No issues at all!! Thanks U-Haul!

eric b. le

Évaluation :

The manager and staff are useless at his facility. The a/c unit leaked water in my unit on a piece of furniture that I just restored. The office covered thier items not even a phone call for my unit.

Kelli D. le

Évaluation :

The sum of my experience: gross incompetence, my good faith efforts, multiple emailed credit card information for payments which never ran, plans for lawsuits, and a unit full of water damaged goods.

Keara r. le

Évaluation :

Lazy workers! every time I’ve gone by they are sitting on their cell phone. Once i waited 4 mins. before i said something about needing service not sitting around waiting for her to finish her convo!

Sonya R. le

Évaluation :

The staff were very helpful

ashley h. le

Évaluation :

Helpful service. Thank you!

JESSE B. le

Évaluation :

Overall terrible experience lied to from the very beginning overcharged another day horrible experience their customer service and sales reps. Can't get can't get a response from district managers.

DWIGHT B. le

Évaluation :

I had the best service one could expect regarding storage and staff interactions. When I need to store items in the future I will be back.

daniel e. w. le

Évaluation :

Great storage facility. Nice folks

maura W. le

Évaluation :

the worse service, not well trained or staff just didn't care. I also had to wait to on hold for uhaul operator at 1800 468 4285 for 25 minutes to assist to return truck since app wouldn't work.

BENJAMIN w. le

Évaluation :

Good Job!

CHERYL W. le

Évaluation :

I would rate this storage facility much higher, but there is an older lady working there who is very rude. The facility is clean but poor customer service can make or break the quality.

scott k. le

Évaluation :

Wanda and staff were friendly and helpful she is awesome. I will use them again.

Daniel F. le

Évaluation :

I love this storage unit.

LEAH G. le

Évaluation :

I had my things in storage for almost 5 years! I would recommend Uhaul to all my friends and family! Even a stranger! Thank