Customer Reviews for U-Haul Moving & Storage at Barlow Trail

15368 évaluations

520 Meridian Rd NE   Calgary, AB T2A2N7
(E Of Barlow Tr - 15 Minute Customer Parking Only)

(403) 272-9802

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(403) 272-9802

520 Meridian Rd NE
Calgary, AB T2A2N7
(E Of Barlow Tr - 15 Minute Customer Parking Only)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

This is the second locaction we were sent to. They did not have a truck at 2615 12 St NE. We waited at the second location for over an hour before they could find our truck. They were not helpful at all, no one knew what was going on. I won't be using U Haul Ever again. I should see my time guarantee refund soon. If not, you will hear from me.

Mona L. 
Évaluation :
3

There is not enough staff at this location to assist in the amount of rentals they have

ANGELA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVE D. 
Évaluation :
4

Great location, easy access. Very friendly staff members.

Sam Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gurpreet D.  |  Expérience générale 
Évaluation :
5

Very knowledgeable and efficient staff.

Mark B. 
Évaluation :
3

Cust service desk was very slow, and individuals working were not helpful, nor seemed interested in the clients or working in general

David Jonathan A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lobsang T. 
Évaluation :
4

Just keep your reservations current so people get the equipment they reserved. Mine was not an issue, but there were others who did.

Frank J. 
Évaluation :
4

Lower prices for kilometres used

Jerry S. 
Évaluation :
3

The location has very friendly and helpful staff. But the store was kind of dark and seemed cramped, Outside there is not enough Customer parking, also a cramped area. I really did like the staff. I will use that location again.

Steve D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen Michael P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alvin P. 
Évaluation :
5

The exterior of the trailer could have been cleaner, one marker light was loose but I fixed it.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick C. 
Évaluation :
5

Easy process to rent and return truck!

Chih-Wei L. 
Évaluation :
5

Have the people talk clearly when wearing masks, and louder it's hard to understand when you are so far from each other with distancing in place.

Colin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lei W. 
Évaluation :
3

better knowledge of trailers for towing cars, trailer requirements.

Sally T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

archie m.  |  Expérience générale 
Évaluation :
1

Be on fucking time!!!!! I waited 45 minutes in line, just to pick up a simple utility trailer. This is absolutely NOT acceptable by anyone's standards, especially when I am paying people by the hour to wait for your understaffed and overworked “customer service” reps to slowly deal with stupid and difficult customers when my simple rental pickup takes 5 minutes total including lot time. By the way your lot staff at that location are excellent and efficient! Unfortunately the opposite is true inside the building!!

Roland Nicholas M. 
Évaluation :
5

The staff at this location are amazing.

Adriana R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harman B. 
Évaluation :
5

Excellent service. Well done!!

John S. 
Évaluation :
5

Clearer signage would be helpful for self drop off. There was a uhaul van blocking the entrance so we had to move the empty trailer in by hand

Brooke B. 
Évaluation :
5

Fast service and the staff are always very friendly. I would recommend this location.

Jorge R. 
Évaluation :
5

It may be helpful to label lots where the vehicles are parked so it'd easier for customers to locate their assigned truck

Alaidanengia H. 
Évaluation :
3

Wasn't impressed. Vehicle stunk and was very dirty

Joan W. 
Évaluation :
4

There was a very awful smell coming from one of the storage units near mine .. it almost smelt like something was rotten. But other than that, clean facility. The traffic was always nuts around the parking lot and there are not enough carts if more than 3 people are moving at the same time (which happened a lot).

Eric D.  |  Expérience générale 
Évaluation :
5

Am happy for service thanks guys

Habtom Medhanie H. 
Évaluation :
4

I habe dealt with this location for years . I have had bad experiences .thankfully things habe changed. Better services ..thank you

Justus Onderi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khista Rahman F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rena C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Taylor J D. 
Évaluation :
5

Good job keep it up.

tebebe M T. 
Évaluation :
4

Check in agent talked so fast I could not keep up or understand. Charge for fuel with out actually knowing how much, also not fair to charge a fee if the equipment is not filled for the next customer. This is an unfair business practice, and a scam. Yes I put fuel in but according to the guys not enough. There must be a better system.

Brian C. 
Évaluation :
4

The lead attendant on duty was fast and efficient and took care of my issue immediately. I think I had a trainee attendant though but lead attendants on both ends of my trip were amazing! As a female taking care of my own move it was very cost effective, vehicle handled great easy to drive empty and full!

Cynthia C. 
Évaluation :
5

I got great service and attention thanks to Mario at U-Haul Barlow Trail.

Don M. 
Évaluation :
3

The harness strap is tangled. Took me a while to fix it.

Lyndon M. 
Évaluation :
1

From the hour wait at pick up to the double bill on the insurance, and everything in between, the experience was terrible.

MARK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerrad Pacubas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
1

When somone books for noon, don't shift their appointment time, and then tell them they won't get in for another 2 hours at minimum. Luckily the Hitch shop in Calgary could sort this out, and get this installed for me in 30 minutes. It literally took longer to cancel my uhaul appointment than it took to install the damn hitch. Shameful performance.

Kim C. 
Évaluation :
4

I had to use this centre as 1 that was walking distance from my house refused me service for not having a credit card,but other agents were ok with using a debit card.It was a 15 $cab ride home after returning unit,instead of a simple walk for 3 blocks.could you look at a shuttle service like car dealers and some mechanic shops offer?

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
2

My appointment was 1 hour however it took 3 hours The admin desk was super slow just one person with a long queue It took more than 40 min just to pay Nobody said sorry for more than 2 hours. Underestimating time

Amir T. 
Évaluation :
5

Everyone was very knowledgable and helpful. Great service.

stady L. 
Évaluation :
1

Very unclear with rates and prices on website and at the warehouse location both showing different rates and caused confusion. Also the lady worker named Shea Laverty was very confused about what she was doing and unclear with the instructions about the procedure and how to return the truck. Very very bad experience and would not recomment to anyone.

Adrian S. 
Évaluation :
4

The office was all tarped off like we were in the midst of a zombie invasion. Let your employees live normally and take off the masks. They scientifically proven to be harmful not helpful.

Garry B. 
Évaluation :
5

Freddie was very helpful as well as the customer service people at the office. We travelled 15 hours and upon arrival at this location with positive vibes like this ðŸ'ðŸ'ðŸ'

Cleophas C. 
Évaluation :
4

Says 24 hour access but cards didn't work. And then after talking to a worker they actually lock everything up at 10pm. Which is kind of a bummer. But overall friendly and a well taken care of place!

Mark P.  |  Expérience générale 
Évaluation :
5

The employee they did will done job I like the service an excellent customer service

Mosa I. 
Évaluation :
1

this last location I was with was horrible. I prefer the blackfoot location better where I always go to. the meridian barlow location always give me delay.

Lemuel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron T. 
Évaluation :
5

Great place with very Pleasant people to deal with

David M. 
Évaluation :
3

The pick-up was extremely slow as there were only a few people working and multiple people looking to pick up and drop off equipment. Some trailers for pick-up were buried amongst the various trailers so it was additional time to get it moved up front. The guys were working as fast as they could, but the volume was simply too much. My scheduled pickup time was 3:30pm. I left the lot at 5:30.

Robert K. 
Évaluation :
5

Rien

Martin F. 
Évaluation :
1

I was left completely stranded and the guy just sent me to another uhaul that also didn't have a truck and I had to pay more to get a bigger one I didn't need. Will never use this service again.

Emily M. 
Évaluation :
5

Very good service

TARN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen Randolf S. 
Évaluation :
4

Returning the trailer was very easy. Next time have supplies on hand that you sell. I needed a hitch which you did not have.

EDWARD P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reginald L. 
Évaluation :
4

Everything was good.

Ken J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amanda F. 
Évaluation :
2

Added staff would be more efficient. One clerk on 8 people in line. Truck given was buried behind 5others. Took an hour to get a rental truck

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

masih Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAVINDERJIT S.  |  Expérience générale 
Évaluation :
4

Drove the truck maybe 20km charge me 71 bucks for gas when I only burn maybe 25 and its said gas is only 1,17 lite u charge to 5 bucks liter

Dawn G. 
Évaluation :
5

So grateful for the people at U Haul who helped us today! The Truck was clean, well maintained, we got the quoted price and kms rate, and the customer service was outstanding!

pierre G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zachary p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
1

It was super busy, waited over an hour just to pick up my keys. The parking lot had way to much vehicle traffic making it hard to access the storage loading docks.

kyla a.  |  Premières impressions 
Évaluation :
1

TWO HOUR wait in line to get my reservation. Did not have the furniture dollies or furniture pads I reserved. "First come first served" was the excuse, even though the entire point of reservations is to BE the first come, first served. Truck they assigned was missing, so they gave us use of another truck that was almost on empty. Still assigned a return time based on when we were SUPPOSED to have picked up our truck instead of when we FINALLY got through the line two hours later. The employees were nice and certainly harried, but I would absolutely not book from this location again.

Trent Trevor Dav J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret M. 
Évaluation :
4

Make sure your system is updated. My tow dolly was in the yard and your system showed that there is no tow dolly available to pickup which wasted three hours of my time.

Bijan A. 
Évaluation :
4

Only complaint I had with this location was the public we're not wearing masks. City law was in effect. Staff was knowledgeable, and helpful at this site, even when busy.

lyla G. 
Évaluation :
5

During busy times, there should be someone who will assist in moving some trucks or other vehicles blocking the way so the vehicles who needs access to storage or needed assistance on trailer installation will get through easily.

GONZALO D.  |  Expérience générale 
Évaluation :
5

Having truck available when doing it mobile. Searched for an hour, then found out truck was in the overflow lot.

Roger L. 
Évaluation :
1

Charged me extra days for no reason. Reimburse my money you theives.

LAURENT T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeannette A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lolita M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohsan M.  |  Expérience générale 
Évaluation :
1

Don't allow your website to reserve equipment if it's not available. I reserved a 20 foot truck for 24 hours and just prior to my move I was called and told I could only have a 15 foot truck for 8 hours. I was then diverted to a different location that was 80 km round trip out of my way and was told I would still have to pay the 0,99 cents km fee. This cost me approximately an extra 80 $dollars and a huge inconvenience as well. There also was utility dolly I reserved and was given a furniture dolly instead which was useless for what I was moving. Never will I use or recommend Uhaul again.

Chance F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Buana D. 
Évaluation :
1

I waited 30 min just to get to the desk to get my rental and there was only two people in front of me. To come back and get my deposit waited another 25 min. Location is understaffed and just a total waste of time

ABDULLAH A. 
Évaluation :
3

Four active counters but still long queues and wait times. Staff seemed disorganized and unclear on the process.

Chandresh J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
4

The attendant was really helpfull and pleasant to talk to. He had the return process completed in 5 min of my arrival. Very impresive service.

GLENN P. 
Évaluation :
5

Hitch should be lubricated but device was excellent

Rod S. 
Évaluation :
1

Get better employees that know what they are doing. And have lots of them

Dillan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reid W. 
Évaluation :
3

The equipment was not mechanically sound. The front end is in a terrible condition, leaf spring eye bushings needs replacing. The steering is terrible power steering system has air as a result make steering tough and difficult to steer. I fear for my life driving this truck on the highway. I went ahead because I was in a desperate position. THIS TRUCK NEED TO VISIT A MECHANIC ASAP!!

Glenroy W. 
Évaluation :
4

Staff member I dropped off to was pleasant, in a good mood, helpful and efficient.

Corey U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin H. 
Évaluation :
3

I'm not sure if I would recommend this place to a friend in the above question. The staff member who helped me was so fantastic in helping me obtain the truck rental and return (Wish I could remember his name) The objection I have is waiting almost 2 hours at this location for a pick up. U haul should realize that the last day of the month is always busy and have more staff on hand to help. 2 hours to wait for a rental is not acceptable and it wasn't the staff fault as they were working so hard to help irate customers. You want to ask me any questions please do contact me.

Jerald M. 
Évaluation :
2

It isn't the location staff that are the problem, it's the scheduling of available trucks that needs to be overhauled. I had an online reservation for that day and had to wait 2 hours in line (not sure why there isn't a separate line for new bookings and one for online bookings/reservations) to get to the front desk to speak with an agent. I thought the whole point of reserving online was to secure a vehicle without waiting in line... and this isn't the first time this has happened... just a poor experience time and time again.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lea H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy M. 
Évaluation :
5

Have the truck readily accessible when picking up our original truck was tucked behind about 5 big trucks so we were not able to leave promptly

Ronelle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yafeit G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Louise V. 
Évaluation :
3

Very slow to pick up (in line for an hour) and drop off (in line for 40 minutes)

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
3

After a second awful experience with uhaul, it's safe to say I will try not to waste my time and money there again. It isn't the fault of the employees. They are just trying to do their jobs. The system and the management need a complete overhaul though. We booked a 20' trailer for 24 hours online - but then, of course they call us to tell us we can't have that. Apparently there's a 12 hour limit on rentals near the end of the month. Well, it doesn't say that anywhere online. Why was I even allowed to select 24 hours if it wasn't available? Then, they call us again to tell us we can't have the 20' truck unless we only need it for an hour (!??) which…no lol. So finally she tells me I can have a 15' truck from 8 am until 6 pm. Okay, that's 10 hours, not 12. Whatever, I say sure. THEN, I receive an email that my truck is booked from 8 am to 9:30 am. What? So I call them again and have it changed to 6. No big deal. The morning of our move rolls around and we head to uhaul to get our truck. We waste our time doing the online check in, and then proceed to stand in line for 45 minutes waiting to get the keys anyway, because there are 2 people working and about 25 people lined up for trucks. Finally we are second in line to get our keys and we see an employee head outside to see what's available for the other employee. He comes back with keys and says “this is for truck X,” which happens to be the truck I have already checked in online. So I loudly proclaim, excuse me! That's my truck! The employee sighs and hands me the keys. We finally head over to our truck, after an hour more of a process than we expected. This place is horrible. So disorganized. Tried to give our truck away directly in front of us! Horrible. And, our bill was double what we expected to pay, because they screwed us out of the bigger truck we wanted and we had to do multiple trips. (So, more kms) Oh, and they charged me for a dolly I didn't receive, to boot. When I submitted an email for them to correct at least that simple charge, I received no response. Go with literally any other company. This one sucks.

Kimberley M. 
Évaluation :
3

We did wait in line for an hour to receive our trailer. Possibly it could be a better system for check in such as a separate line for anybody that has not entered the information online ahead of time. And even though we had entered vehicle license etc. online the check in process still seem to take a while once we were at the staff - Maybe the things that enter the computer could be streamlined?. But staff were all friendly

Danny Paul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom F. 
Évaluation :
4

Your mobile app is garbage and cost me a lot of money because I entered the information given to me but wouldn't accept it. I have pictures to prove my mileage yet paid all these extra fees because decimal points screwed it up. Everyone else there was confused also. Ever use that mobile app again.

Matthew N. 
Évaluation :
1

This location requires a complete staff turnover. Very restrictive and agonizing payment option system. Manager requires the ability or more resources to solve customer issues. There is no reason for a pickup customer to wait for 45 min in the parking lot before staff are willing to help. This is by far the worst location I have dealt with and the most distressing experience with uhaul. It's unfortunate that you offer such a seamless online experience only to force a customer to have to pay the taxes separately when they arrive at the pickup location, this practice must end.

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley L.  |  Expérience générale 
Évaluation :
5

always easy to come and go. I was in an out of my storage unit quite often and there were never any issues. The bathroom was clean, the staff helpful and friendly with the check in, check out process and very accommodating/helpful when I was out of province and had someone else access my unit

Charlie D.  |  Expérience générale 
Évaluation :
5

Great service

mabil s.  |  Expérience générale 
Évaluation :
5

The unit and hallways were very lit however one time I was in the storage unit alone and near the back inside and the hallway light went off so I was completely in the dark in my unit. Was a bit of a hastle to try and get it back on while being surrounded by boxes.

Helena T.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Clayton L.  |  Premières impressions 
Évaluation :
1

Horrendous. I will do everything in my power to see this facility close

Maikol S.  |  Expérience générale 
Évaluation :
2

I stored my stuff there for 6 months and my stuff was safe and nothing was stolen. I went to rent a trailer or a van/truck and there was a 20 person line up to get service on Friday at 4:30pm. I waited in line for 30 minutes and the line didn't move so I decided to go home and try to move the next day. The next day I went to go rent a trailer or a truck and the service people said they couldn't help me. I went to Home Depo to rent a trailer for 28 $. I went to open my storage and there was a lock put on so I couldn't open it. I had previously paid the rent bill so there shouldnt have been a lock on it. I had to run around the uhaul place to look for staff to help me and managed to get my stuff moved. There were no dollies for me to use. I went to check out and they didn't want to reimburse me for the extra month that I paid. They said I should have moved out before the 28th. Now they are going to keep my money.

Timothy M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RUSSELL E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pamela K.  |  Premières impressions 
Évaluation :
5

This location provides timely service unlike most locations that often feel understaffed and leave you waiting in line for quite some time. The process was simple and completed in a very timely manner. This is the most cost-effective storage solution we could find in the city and it is located in a very central location. I'd definitely recommend this storage solution to others. Thank you Barlow team!

marlie v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M.  |  Premières impressions 
Évaluation :
4

THE manager Nick WENT ABOVE AND BEYOND helping me with the moving

MARY R.  |  Premières impressions 
Évaluation :
5

The door into the. Storage is bend. Have hard time open and close it. There was a uhaul truck parked in front of the unit. So that I had to get someone to move it. The Spaß is parked full with uhaul trucks. Is hard to drive around with a big moving truck. Not convenient.

MARCO G.  |  Premières impressions 
Évaluation :
1

My 72 year old mother rolled her ankle coming in the storage unit place and not one employee actually gave a crap.. the manager was too bizy worried about whether doors opened and closed and stuff like that.. told her she had to go into the office to fill out a report.. my mom is 72 just moved here because she lost her husband (he passed away) and was treated like crap.. I asked for ice for her ankle as it was swelling up already and brusing and the guy said sorry we don't have anything like that on site.. so I took my mom home to rest and ice her ankle well I came back to move her stuff out if the unit.. was told anyone in the office could do the report.. I came back to file a report and got told only the managers can do that and she left for the day.. Belle was the one I talked to she had emailed me a few time ect this happened on the 13 of July still haven't heard back about anything.. out of Provence rates are way over priced for someone on a pension and needing to move for financial reason and because she lost her husband.. you guys should be accommodating for that kind of situation..

Jamie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david p.  |  Expérience générale 
Évaluation :
5

Very helpful staff

Collin R.  |  Premières impressions 
Évaluation :
5

Thanks to Michelle! at the Blackfoot Calgary location for arranging this and all else she has done for me in an emergency move for a single mom destitute. Michelle is great! handles large volumes of stressful clients; all with such energy and unruffled. Thanks to zaman and nick (your gm) about arranging the storage. Ron bezanson ron bezanson

Ronald Douglas B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darren B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L.  |  Expérience générale 
Évaluation :
5

Very personable and helpful staff members

DAN F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bill G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christy H.  |  Premières impressions 
Évaluation :
3

Big line ups for a long time

Christy H.  |  Expérience générale 
Évaluation :
1

Is this a joke? How can I rate this storage facility when I was denied access to it? I made my online reservation weeks before my moving date, when I arrived to store my belongings, I was told that the reservation was not valid and that the facility didn't have any more units available. I was shocked and utterly disappointed, I asked to speak to a manager and was given the 1-800 number, I called this number and explained my situation, I asked to get this resolved withing 24hrs and I was hold that somone was going to call me but NEVER HAPPENED, this was the worse experienced. I would NEVER recommend to stay at this facility. Erik

Erik B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL C.  |  Expérience générale 
Évaluation :
3

The unit we were in allowed a huge accumulation of dust to enter the unit and all of our stuff was dirty when we removed it. Further the security system on the unit did not seem to be working for almost the whole duration of our time there which made us feel very uncomfortable with our stuff there and no alarm in place. The staff were great and the prices reasonable.

Nancy L M.  |  Expérience générale 
Évaluation :
5

The front staff and the storage unit staff where wonder you work with

Ellen P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine M.  |  Expérience générale 
Évaluation :
2

Yard staff were helpful, but overwhelmed. Desk clerk was completely overwhelmed with the volume of work. It appears there was generally a lack of training

David T.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan b.  |  Expérience générale 
Évaluation :
2

Staff were freindly and helpful. But my wife reserved a drive up storage locker online and when I arrived the unit was not available and our reservation was lost. The only units available were on the second floor as far away from the elevator and loading dock.

jason david L.  |  Premières impressions 
Évaluation :
3

Called the local uhaul number and waited on hold for 56 minutes, which is unacceptable. also was unable to add insurance at the time of booking so a lock was not waiting for me upon arrival

Sarah O.  |  Online Move In 
Évaluation :
5

Michelle was absolutely amazing, so much so that I have already spoken to several people on how satisfying my experience was and how she made it that way. I know she usually works out of another location and I will follow her if and when I need services again from U-Haul.

David L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C.  |  Expérience générale 
Évaluation :
1

Storage space we got with our package even though they gave us a 26ft truck. It was one 5x10x10. Called and booked a second 5x10x10.. when we got there from edmonton the Reservation was still not completed. Storage lots were not saved. Did not have lockers big enough to accommodate our truck.

Brent R.  |  Expérience générale 
Évaluation :
5

Whenever I went to my storage unit I commented on how clean it was. The staff was always polite and helpful. Bev

BEVERLY R.  |  Expérience générale 
Évaluation :
5

The entire staff at the Barlow trail location where absolutely fantastic!! So friendly and helpful !!

Ellen P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourdes N.  |  Expérience générale 
Évaluation :
3

The employees park theirs cars on the dock spots. They refused to take the car out of the spots where it was supposed FOR CUSTOMERS TO LOAD /UNLOAD TRUCKS.

RICARDO C.  |  Expérience générale 
Évaluation :
1

This was hands down the worst customer experience I have ever had. I will never use Uhaul again. Happy to discuss further on a call. I can be reached at 5878918030.

Una h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monique L.  |  Expérience générale 
Évaluation :
1

Upon renting my unit and being assured move in was complete, I attempted to access my unit within my access time. Sadly, I was denied. I spent the next hour on the phone outside of my prospective locker trying to gain access, but nobody was able to help. I was told to return the next day during office hours. The following day I returned to the store, where they issued me a swipe card and assured me I would have no issues moving forward. Which was great, until I showed up last night in desperate need of accessing my items in storage. Again, my pass code didn't work, nor did my swipe card. Luckily a kind gentleman let me in the building, where I went quickly to my unit and unlocked it to discover THE UNITS AREN'T EVEN ALARMED! DEALING WITH UHAUL has been the most useless experience ever! Not to mention the HUNDREDS of dollars I've had to pay due to their broken promises again and again. I'm very fed up

Mary L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben-Iddo M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben-Iddo M.  |  Premières impressions 
Évaluation :
5

The whole moving experience was easy. Storage facility was easy to access. Staff were available to help if needed but gave you your space to move out in peace. Will definitely recommend this storage facility to anyone looking to move in. I personally had a wonderful experience here.

Praisy E.  |  Expérience générale 
Évaluation :
5

I had my stuff their for two years while I worked internationally and the staff was great my locker was clean and all my stuff was dry absolutely no water damage. Thanks U-haul it's nice to be back in canada

Paul H.  |  Expérience générale 
Évaluation :
3

The computer system was down so we had to wait half a day to get in. The facility itself and staff were good. The website was trash though.

RICHARD C.  |  Premières impressions 
Évaluation :
3

I had to postpone my moving due to system's issue.

RICARDO C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAVINDERJIT S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trevor D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S.  |  Premières impressions 
Évaluation :
5

Kristen was amazing in checking me in on time. She was super helpful as she made sure my swipe card worked for self storage as I was having trouble with it at check in. She was super friendly and cared about completing my check in so I could have my hired movers get started right away without wasting any time. There was another tall gentleman(don't remember his name) inside the self storage facility as well who was super friendly and helped us with any questions we had regarding storage and our container. Would recommend this place to anyone looking for moving trucks and storage and would use this same place again if required.

Praisy E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald R.  |  Expérience générale 
Évaluation :
5

They guy at the desk was very helpful and did a great job sorting things out for me

Mike L.  |  Premières impressions 
Évaluation :
1

Worst experience at Meridian Barlow trail. On top of that I still received an invoice after the fact that I had check out from my free one way moved a month ago. I check with U haul why I am being charge and they couldn't figure out why I am still being charge. They can see my account has been closed a while back. They call Barlow location in Calgary where I rented and she was told that they didn't know I had checked out a month ago so they decided to charge me for rental plus a delinquent fee.

RANILO RAMOS R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD G.  |  Expérience générale 
Évaluation :
5

General manager was an amazing professional with extremely well customer service skills.

Nathan H.  |  Premières impressions 
Évaluation :
5

Stored my motorcycle  here in Calgary coming from BC, wasn't informed that fluids have to be drained before storage, had to drain leftover fluids out in the cold -26 degrees, besides that everything was awesome! Staff was friendly.

Mark M.  |  Premières impressions 
Évaluation :
3

When reserved storage I did not know I was being quoted US currency rates. When I reserved for mover I was told I would only be charged for the hours I used, I did not. When I call the local number for Calgary I never actually spoke to a local representative, I ended up being transferred to a call centre.

Lorna S.  |  Expérience générale 
Évaluation :
5

I was extremely satisfied, even when I had issues they were taken care of quickly and efficiently. The staff at Barlow trail u-haul were friendly and helpful.

Maureen H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

floyd d.  |  Expérience générale 
Évaluation :
4

Great place to rent

Dean H.  |  Expérience générale 
Évaluation :
3

Often the swipe card machine didn't work saying error or it didn't work when it was below 7 degrees or windy. The front sliding doors weren't unlocked on time and the garage doors often weren't unlocked by mid morning. Found ourselves constantly going to the office to get things taken care of. Big time waster. I hope I never have to store anything again for it's inconvenient

Liz D.  |  Expérience générale 
Évaluation :
4

I appreciated having access to moving carts. it would have been nice for there to be some sort of supervision as people were using more than one cart and there were none left which delayed my ability to move stuff out of my unit. My storage unit was clean, well lit, and heated. It made for a good overall experience. Merci

Jana C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl b.  |  Expérience générale 
Évaluation :
2

Staff is friendly however they need to work on their accesses I haven't been able to get into my locker with my card or code since I got it, I've always had to go to the desk tell them they tell me its a error with their system and there's nothing they can do so just sit there and let the alarm go off. So if somebody broke into my unit they'd just assume it was me and I pay 150 a month and I can only access my locker during store hours and thats it. This has made the move in process very very very hard

Tonilyn R.  |  Online Move In 
Évaluation :
4

In the short time, I was a Uhaul customer (for storage space), I found the facility clean, better than average rates, and the staff were very helpful. The only drawbacks were the long wait times for customer care (by phone) and I also found that the storage rate no longer fit my budget. Thank you all for helping to make my Uhaul experience a good service, one that I would recommend.

jade s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trent B.  |  Expérience générale 
Évaluation :
1

You're not asking the right questions. Your location is fine... but uhaul has horrible customer service over the phone and I will NEVER EVER support the company in any way (storage, trailer moving vehicle) if I can at all help it. I find it sad because the people working at the physical location a1re really wonderful.. its just the company I have a problem with. I spent countless hours on the phone being given incorrect information with very unfriendly tones. Thanks to Jake and the other staff on location.

Kristen B.  |  Expérience générale 
Évaluation :
5

Me gusta el hecho de que todo esta muy limpio y si ya no nesecitamos el estacionas nos devuelven el dinero esta es la segued a ves k uso sus servicios

Maria M.  |  Premières impressions 
Évaluation :
4

Very nice place for storage, and access to each of room you'll be wanted.. thanks you uhaul!!! 👍👍👍

Rainbow B.  |  Expérience générale 
Évaluation :
3

Your rental vehicle has demands I do not need at a regular rental agency. Even after having stored and paid on time my rent for my storage unit for almost a year and a half, your employee refused to honour my rental reservation made online after not providing her with more then 2 numbers to contact me. So I had to go and rent at another rental location to pick up some of my items in the storage.

Henk V.  |  Expérience générale 
Évaluation :
1

I have not been told I can return the vehicle after hours and, therefore, have been charged 3x compare to my payment. This is the last time I dealt with uhaul.

Vyacheslav S.  |  Expérience générale 
Évaluation :
5

Thank you for being calm and professional in a pandemic

William W.  |  Expérience générale 
Évaluation :
5

The young woman at the front counter was very friendly, knowledgeable and helpful. She made the whole experience very positive.

VICTORIA W.  |  Expérience générale 
Évaluation :
1

This is the worst customer service experience that I've ever had and I usually don't complain. It took months to resolve a minor issue because the location's manager didn't notate an agreement he and I made. It ended up making it difficult for anyone to assist me because they couldn't act on word of mouth. Please advise the location's manager to be diligent about making notes every time he speaks with a client. And also to have better communication.

Nigel C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl K.  |  Expérience générale 
Évaluation :
1

bad communication from staff. Very unhelpful and they messed up my bill. Have been trying to contact the location for a week now and have no response back. Not impressed at all.

NAFEESA S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Drew E.  |  Premières impressions 
Évaluation :
1

Unfortunately I experienced a lot of miscommunication, and misunderstandings throughout. When I knew that we weren't going to make it in prior to closing, I phoned the storage facility to discuss options. I was informed on the phone that my father could check me in early, collect our pass and after hours access code, and that we could arrive and unload after hours. Upon arrival, my father was told this wasn't the case and we'd have to return the following morning. Had the information been communicated over the phone when we called, we would've altered our plans accordingly. The following morning, my reservation couldn't be retrieved. Apparently the system wasn't able to locate any reservations using confirmation numbers, and we needed to set up a new reservation. Once checked in, the facility is well maintained, and the process fairly straight forward.

Adam S.  |  Premières impressions 
Évaluation :
5

I love the promotional even for first time customers getting a buy one get one free month. U-Haul definitely made my move and temporary storage less stressful for me on the long term. Thank you so much :)

Alexander R.  |  Expérience générale 
Évaluation :
4

More staff would have been helpful - 1 h waiting in line, with sometimes only one person having to handle all the customers ( And that at 9 am at the proposed pickup time); Also - don't see point of onlinecheckin, which we did, if check-in for uhaul and storage still takes over 1/2 h at thecounter. But on the other hand: courteous and helpful staff at checkin - storage manager Even took time out from her busy schedule to show us the facilities, which were clean and well maintained. Overall- quite good experience despite wait time! Merci.

Max M.  |  Premières impressions 
Évaluation :
1

I was promised a drive up storage unit on my initial call. They put me at the far end of the building which added 3hours to the move, so far, and probably another 3 hours on the way out. The guy at the front said he would give me 24 hour access but the swipe cards did not work. When we saw the storage, we knew it would be difficult to fit the 26' trucks belongings into it, so the we told the Afterhours lady and her suggestion was to "pack better". We had to stack items do we could climb because I'm not 12' tall. The 10 $lock they threw in does not make up for the nonsense that I endured. If there was any other option, I would be using it. Not once during truck pick up or storage, did an employee leave their seat to help me.

Nicholas E.  |  Premières impressions 
Évaluation :
5

Yes I’m impressed with the storage and i have no problem recommending U haul

arlene m.  |  Expérience générale 
Évaluation :
5

The staff at the Barlow Trail/Meridian Road location are the best to deal with.

Karen C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shelby C.  |  Expérience générale 
Évaluation :
5

Only issue was my key card was not recognized on first visit. Other than that great experience.

tiana c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heesung C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aimee W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert V.  |  Expérience générale 
Évaluation :
5

No real problems. There was once that they called us to come look at the unit as they thought water might have gotten in. But it was fine. The place was rediculously hard to contact on the phone under the old management, but I never tried to contact them since the change of manager. We had asked them to put new weather stripping on the door but they never did it.

Timothy D.  |  Expérience générale 
Évaluation :
2

I was guaranteed so many things and absolutely nothing worked out. It was nothing but a complete headache. From having to travel an extra 3 hours on my moving day to pick up a trailer in the opposite direction- to the business being closed and had to go to another location. To being promised a storage unit, and a reservation was made to find out it was not. And had to call around and find my own storage unit- to be told that I had a ground level storage unit.. and then showing up and being told no I do not. No compensation was given on UHAULS end .. I will never use the company UHAUL again.

Krystal M.  |  Expérience générale 
Évaluation :
4

My comment you won't be happy about ,After driving your truck for 8hrs from kamloops to Calgary and then finding out that I would have to unload my belongings off a 20ft loaded truck ,on the first floor ,go up a freight elevator to second floor down a couple of hallways to the other end of the building ,as that was the only 10x15x10:bays that were left when I had reserved a space way back at the first part of august somebody should have informed me of such , being That I was coming from along way away and not just across town looking for a storage space ,you could have reserved Me something on the ground floor. I am not a happy camper

Richard C.  |  Premières impressions 
Évaluation :
1

Uhaul moved our stuff from a uhaul truck into a uhaul storage unit. They just threw everything out of the truck into the unit. There was water damage and rodent damage and so many of our items were destroyed. The staff was not helpful or honest. It was an awful experience

Linda H.  |  Expérience générale 
Évaluation :
5

Michelle was more than helpful, courteous, and friendly. She is customer oriented and an asset to your business.

Lorene J.  |  Premières impressions 
Évaluation :
5

Excellent service always at the Barlow Trail location. My reserved unit had been given away to another customer but I was given a bigger one to use for the free month that was included in my one way 15 ft truck rental from Grand Forks, BC to Calgary AB. I only need it for less than a month so it was a good arrangement for me.

Karen C.  |  Premières impressions 
Évaluation :
5

I pre Booked the storage and was greeted kindly the booking and payment was super easy and the staff showed me how to use the access card and and where my storage locker was

TERRI MCCULLOCH and A.  |  Premières impressions 
Évaluation :
5

Excellent team , little glitch in the central system, other wise great. The account manager Valerie handled it like a pro...

AL-KARIM W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbra S.  |  Premières impressions 
Évaluation :
3

I love everything about your business, except the parking lot. The entire process was great until I got to the actual move in. I arrived in the loaded van (I rented from you) to find the parking lot jammed with a tracker-trailer various sizes of moving trucks, vans, and trailers. It was bedlam. You have to wait to load in, in a long line of people returning equipment? That's not efficient. When I drove around the end of the building to access the storage facility from there, we had to get out of the van and move your trailers out of the way to be able to get through. Your staff is fantastic 100 %. Your entry process and parking lot are a gong show 20 %. Your average is 60 %. I will recommend your business, but I will make sure people know it's not easy to access (on busy days).

Janice D.  |  Premières impressions 
Évaluation :
2

The younger girl that was working was extremely rude and seemed unhelpful with the lady setting us up who was new and didn't know what she was doing. The whole experience was pretty uncomfortable.

Jaime Raye N.  |  Premières impressions 
Évaluation :
4

Good service

Marianne G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie D.  |  Premières impressions 
Évaluation :
1

My items were moved in by uhaul from a uhaul truck rental I had that was picked up and towed because it was listed as abandoned. I have not had anyone call me back EVER.

Linda H.  |  Premières impressions 
Évaluation :
5

Very kind

carlson k.  |  Premières impressions 
Évaluation :
5

So friendly and worked with me so i could move in fast without feeling embarrassed by my situation!

Courtney C.  |  Premières impressions 
Évaluation :
5

Very friendly and efficient service. I had no issue dropping of my trailer and getting my storage locker. Very helpful staff.

Desmond S.  |  Premières impressions 
Évaluation :
5

The people are very helpful and nice.

carol ann w.  |  Premières impressions 
Évaluation :
5

U-HAUL on Meridian Rd Calgary always been a very good place for storage servicre, besides too many vehicles (U-Haul trucks) blocking access to indoor storage units !?!? Everything else is perfect

Eric M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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