Évaluations des clients U-Haul Moving & Storage at Barton St

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Barton St

Cote générale :

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Allan E.
Évaluation :

Le client n'a pas laissé de commentaire.

Dean G.
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Le client n'a pas laissé de commentaire.

STEVAN G.
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Staff was friendly. Quick and easy. No problems.

ANDREA D.
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Le client n'a pas laissé de commentaire.

REBECCAS L.
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I rented a storage locker and when I opened it, it still had garbage inside as well the parking area outside of the storage container was littered with garbage/ stuff people left behind. It made parking the rented truck as well as unloading/ reloading 2 weeks later very difficult to do. Yes its covid pandemic but its no reason for that type of service. I will never use uhaul again ever. As well I wasctild that if I didn't need the storage locker for the full month then it would be prorated and I'd get $ back. When I inquired about it I was told no, its paid for we don't give $$ back.

JONATHANEARL DAN B.
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Le client n'a pas laissé de commentaire.

Luke B.
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i booked a trailer to be picked up west of Ottawa. However, I got a call the next day informing me the trailer was not actually available and I had to find another. The Uhaul on the phone for the different regions of Ontario trying to find me a trailer were rude and impatient. I was told on the phone the price would be $90 and then paid $145 when I arrived for pickup. I will look for other vendors to rent a trailer next times

Matthew M.
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Le client n'a pas laissé de commentaire.

ALFREDT V.
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Le client n'a pas laissé de commentaire.

MARTHENO R.
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Fast, friendly service.

Dennis M.
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Updated pictures off damages on the vehicle

Jesse I.
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Friendly and professional staff, pretty much the reason I always use this location! Keep up the great job!

Varun S.
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overall process was quick and easy. Staff was professional and courteous.

Russell M.
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Le client n'a pas laissé de commentaire.

Fabrizio D.
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Le client n'a pas laissé de commentaire.

Stephen B.
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Le client n'a pas laissé de commentaire.

GEROY L.
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Picked up the truck with under 1/4 tank this is unacceptable in your contract yet as a customer i received this. I had to go put fuel in before I could go and due to this put in more then I needed by far.

Mark L.
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The customer sales representatives (two individuals; one at time of pick up and one at time of drop off) were not great. When we arrived to collect the rental vehicle they seemed disinterested and bored. They weren't helpful and when they did explain some of your policies, they said it in such as a way as though we were not intelligent. They explained things begrudgingly, let's say. The representative we met with at the time of return was worse. They weren't even at the counter when we arrived and then we waited for several minutes for them to come from some back area. Once they met us at the counter they asked where the vehicle was, and if we wanted our receipt by email. Seemed convenient enough except that the receipt showed incorrect information and we needed it amended. To do that, however, the rep said they would have to inspect it now (instead of tomorrow was the implication) and manually enter the changes to the receipt. We required an accurate receipt because we were submitting for reimbursement the cost of the moving truck fees. The rep, clearly angered, called the shop worker to immediately take in our returned rental van. They told them to postpone what they were working on and do the vehicle return for us “because this guy needs something on the receipt”. They walked out from behind the counter and went to the front door to hand off the keys leaving us to wait. When returned, the rep rudely asked “what does it need to say on the receipt”. The entire experience was uncomfortable, rude, and unnecessary really. It was a simple request that should have had been met with a simple response. The customer service was clearly lacking. And after a long day of moving furniture, who wants to be treated so terrible when they are there to return their framing moving vehicle rental?

Wesley M.
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Le client n'a pas laissé de commentaire.

Kyle B.
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Change nothing. I've never had a bad experience with this location.

Robert M.
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The van was very dirty. Could hardly see out the windows. I chalked this up to the pandemic and social distancing. Not a big deal to me. I did have to stop at a gas station to use the window cleaner. Customer service was great. The store was clean and organized.

dan O.
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Le client n'a pas laissé de commentaire.

Muhammad A.
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Car had some bad smell. But rest of the service was wonderful

Donald D.
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I went there, and second time this young girl had attitude, first time she was really rude, next time a attitude, and then I go up to the counter, and another guy behind the counter being all snarky with a black guy that's asking about his bill, someone needs to talk to them there and get thier customer service skills up to par, cause that will make people avoid dealing with that location, should be business and seems like thier taking it personal or bringing thier own issues into the worksite, to bad cause I've been there alot of times, and the past 2 visits, wasnt a good experience,, customer service gets worse and worse as time goes on, and it's sad because the big bosses let it happen, I run a roofing company and if my guys act like Jack asses to the customers or Big bosses on the construstion sites I either have a talk with them, straighten it out or send them home.

jehain Z.
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Was great

PETERJ D.
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Le client n'a pas laissé de commentaire.

Marta V.
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Staff great truck was excellent I think price for mileage was quite high and I think long distance should be adjusted per kilometer.

Jordan W.
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Le client n'a pas laissé de commentaire.

colin M.
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Le client n'a pas laissé de commentaire.

KELLY M.
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Le client n'a pas laissé de commentaire.

Stephen S.
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Although I couldn't have identified the physical state of the trailer anyways (it was covered in snow and the surface was not visible), I didn't see the text requesting this report until long after the link had expired. It would have been helpful if the staff had mentioned that the text would be coming and to look out for it.

Ashley D.
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I really had a great experience with this location. Everyone was extremely friendly and helpful throughout the entire process. I had to contact the location five times throughout the whole process and every interaction was extremely helpful and pleasant. Honestly both my partner and I were so impressed with the entire experience. Keep up the great work!

Peter T.
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Le client n'a pas laissé de commentaire.

Douglas S.
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Staff were courteous and efficient.

Klaus R.
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Got a bogus charge for gas and was told that's how much I would have paid at gas station just for the meter to go up a notch. It's not $14 for a quarter tank of gas

Imran M.
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Its usually always great. This time the van was pretty dirty snow not cleaned, inside not vacuumed and trunk was full of dirt, think the renter before us hauled some dirt or concrete. Maybe an off day. We always rent from this location, never have an issue. Like the guys there. We will still be loyal customers.

Charles B.
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Le client n'a pas laissé de commentaire.

Scott C.
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Le client n'a pas laissé de commentaire.

Jason B.
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Le client n'a pas laissé de commentaire.

Bryan P.
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I will not be renting from Uhaul ever again. Truck at the wrong location, alignment off on the truck, not informed that the Timmins location had been closed and was forced to drive an extra 3 hours (round trip) which leads to extra money spent on gas for 2 vehicles and no support from any person, not just this location but also when I called in to the 1-800 number. The two people I spoke with were so rude and absolutely unprofessional. Dean (north) never returned any of my calls, and one other lady also from the north offices told me a $50 fee should be more than enough. I will be escalating all this to numerous channels until I get restitution.

Linda S.
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Le client n'a pas laissé de commentaire.

George J.
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Just continue with the personal service cus now a days. Everything virtual it is nice to have it

Kenneth M.
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Le client n'a pas laissé de commentaire.

Richard M.
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Le client n'a pas laissé de commentaire.

VINCENZO R.
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Le client n'a pas laissé de commentaire.

Purdy G.
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Le client n'a pas laissé de commentaire.

Jose W.
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Le client n'a pas laissé de commentaire.

Robert B.
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I asked the uhaul employee who was helping me check into a uhaul truck if there was another vehicle the same with more gas because the one he was offering only had 1/4 tank. He replied “ I dunno “ and handed me the key with 1/4 tank gas.

Joshua O.
Évaluation :

Fix every other employee...you dont deserve and are entitled to your jobs you have to earn them. And as a customer service type job you have the rudest and just plain bad employees in general. Take example from this manager and maybe you can improve your company reputation

LUCILLE S.
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Le client n'a pas laissé de commentaire.

Linda A.
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Le client n'a pas laissé de commentaire.

Ryan D.
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Le client n'a pas laissé de commentaire.

James C.
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Return Check in was quick. There was a gentleman in the yard who unhooked the trailer and took my name. Unfortunately he did not input the return of the equipment and I got a follow up call the next day from an employee wondering when I was going to return.

BRIAN J.
Évaluation :

The floor should have been swept before I rented it. The jack had been ripped out of the truck. should be replaced. Other than that, this truck was in good shape other than an a couple of little dints. I would recommend U-Haul to any one that needs help moving.

mark f. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Giuseppe C.
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Josh is an amazing employee

BRIAN J.
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I don't know

Michel D.
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Le client n'a pas laissé de commentaire.

CORINNEA T.
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Great customer service. Got a flat, had purchased insurance and was promptly repaired. Only complaint is online check-in needs to be tweaked. Isn't worth the effort as I had to physically go in anyways.

Naefel F.
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The girl at the desk made a lot of rude comments and was very unprofessional. I kept my cool and got on with my day.

Murray C.
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The truck was registered in the USA, not a problem except the odometer and speedometer were in Imperial, not metric, and would not change. This made it somewhat difficult to drive properly.

Richard M.
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Le client n'a pas laissé de commentaire.

ASHOURY W.
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Le client n'a pas laissé de commentaire.

Andre C.
Évaluation :

It all went very well. Nobody in line when I arrived. The trailer was installed by U-Haul to my vehicle. When I returned, it was removed by U-Haul. It couldn't have been better. People were also very friendly.

robert H.
Évaluation :

The gentleman who waited on me was amazing!!

Krista K.
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Le client n'a pas laissé de commentaire.

ROBERTC J.
Évaluation :

I arrived to pick up my rental and presented my (expired) physical license along with proof from Service Ontario that I had renewed my license, and due to COVID its delivery was delayed. It clearly stated my license was valid and it clearly said DO NOT VISIT SERVICE ONTARIO if my license did not arrive on time. The power tripping jerk I dealt with was unbelievable. I showed him my proof from Service Ontario that my license was still valid. He told me to visit Service Ontario. I showed him again where it said DO NOT VISIT SERVICE ONTARIO. I tried explaining I am well aware what the rules are - but that surley there must be something that could be done - given we're in the middle of a pandemic. NOPE! "Go to Service Canada and get me something with a bar code so I can scan it". I told him I knew there was a way he could over-ride the system as it had been done for me the week before. Nope - he was digging in at this point. No way was he even willing to contact anyone else for a second opinion. I called my husband to come with his license. Lucky me that I was able to do that. We've all been in this extraordinary situation of COVID since March 2020 - so shame on U-Haul for not updating / implementing systems that allow for these unprecedented circumstances!

Robert R.
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Le client n'a pas laissé de commentaire.

Lawrence D.
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I've been renting trucks from this location several times in the past year and I've yet to receive a clean truck. Empty coffee cups, cigarette packages, rental contracts from not just the previous renter but the one previous to that renter. It's pretty well the norm I guess but with Covid and all .. it's clearly obvious you are not maintaining the cleanliness of your vehicles and the safety of your customers. Need to step it up a couple notches PLEASE.

Zyad I.
Évaluation :

We booked a Uhaul and when we went there it was a different price. I probably used U-Haul more than 10 times. They did not know how to get the price that we were quoted and booked. We will actually do a report for this incident

Neuza S.
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Le client n'a pas laissé de commentaire.

Kenol E.
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I swept the truck and returned clean. Still they charged me 25$ for cleaning. It is not fair

Randy C.
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Very helpful getting the Tow Dolly setup with our Avalanche.

patrick S.
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Le client n'a pas laissé de commentaire.

Ivans M.
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Le client n'a pas laissé de commentaire.

James P.
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Clean the mirrors and windows...especially the inside of the windshield... it was sprayed with something but not cleaned. Made it really difficult to see much in the side mirrors and through the windows at night with headlights etc. shining through whatever was on the windows . The deodorizer or air freshener can be nice to cover up any previous scent but not when it is overwhelming and you have to open the windows when its -5 outside. That being said I would say that having made several rentals from this location it was the only less than positive experience I've ever had.

Alex K.
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Le client n'a pas laissé de commentaire.

David G.
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The running lights on both sides of the trailer were not operational.

Joaquim S.
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All good!

Richard K.
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Le client n'a pas laissé de commentaire.

Lisa A.
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Le client n'a pas laissé de commentaire.

Robbie P.
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This location rented me a truck with no catalytic converter. Not being a car guy, I didn't think much of it and thought maybe it was a diesel or just poorly maintained, and I wasn't going far. They then charged me $2300 and accused me of stealing it. Even though I have shown it would be physically impossible for me to have removed it, the GM seems to have no interest in finding out who actually removed it, which probably happened on the lot.

JOE C.
Évaluation :

I purchased a shipping box package for $49.95. I was told by the service rep that if they were any boxes unused without the broken tab that I could return them for a refund. When I tried to return them I got conflicting stories from multiple employees and at the end of the day I was not given a refund as I was told when I purchased them. One person even contradicted himself during the conversation . Therefore I will never use your company again nor will I ever refer your company. And if anyone ever asks me about my experience at you all I will definitely tell them of the poor service I received.

John B.
Évaluation :

No issues, all good. J

John G.
Évaluation :

Better explanation of all associated costs that make up the total charge prior to receiving the invoice.

David R.
Évaluation :

Very professional courtesy and overall excellent service thank you for all you do for our community

Dustin L.
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Ensure the key is in a lock box as indicated. Upon arrival, no key or lock box was in the truck as promised. I had to wait until the store opened. They forget to put the key in the truck. This added more stress to my already stressful day. I'll think twice about using U-Haul again.

Wendy H.
Évaluation :

My only comment would be the long lines and no physical distancing measures in place, or maybe I missed them. Lines seem to move well people were able to pick up there assigned truck in less than 10mins.

Daniel S.
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Never trust the price they give you. I wanted a car to haul my things to kitchener and wanted to drop the Car in Kitchener, I was told that option was not available but the price can be adjusted and a price was given to me. When I came to drop the van, I was told I have gone above the millage and had to pay full price for driving the car back to Hamilton. This is a rip off and cheat! I had to bring the car to a location of thier choice and paid the full price for a trip that will benefit them! Bad experience, I won't recommend this location to anybody!! I feel down for this rip off!!! Never again!

Gary F.
Évaluation :

The truck was loose on front end and pulled hard to the right but was clean your staff was excellent thanks will look forward to dealing with you again thanks

David M.
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Le client n'a pas laissé de commentaire.

Jeffrey E.
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Le client n'a pas laissé de commentaire.

Barbara T.
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It wasn't identified to me if the interior of the cabin (steering wheel, dash, etc.) had been wiped down since the last user. It occurred to me as I was driving away so I hoped it was.

Angelo Z.
Évaluation :

When I went to the rental centre it was difficult to find a customer parking area. I had to park in the back but there were no doors to bring you to the customer rental area. While there is signage at the west side of the building indicating customer service parking it could not be accessed as the curb was blocking all but a few spots. I enquired at the service counter about where to park as I had parked where trucks park at the front. It would be helpful to note that parking in the back should be used and to walk South up Nash to the front doors. My other comment is to use the on-line registration reservation function on the web site. The entire on-line experience was perfect. Thank you, A

Renae G.
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Le client n'a pas laissé de commentaire.

jeremy H.
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Le client n'a pas laissé de commentaire.

Gary T.
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Le client n'a pas laissé de commentaire.

Russ S.
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Le client n'a pas laissé de commentaire.

John G.
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Good work, you folks are tops.

Stephan T.
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Contactless pick-up was a fail... took 45 minutes to get truck, and ultimately had to go inside and stand in line. The only explanation was that I must have taken the picture of my DL in portrait view rather than landscape view (ie, held phone upright instead of on its side to take the pic). Ne explanation was offered on the pick-up link and no reply when I tried to "chat". Once I had the truck, had to wait for others to pick up and drop off, as I was blocked in. Then had to wait to get dollies and blankets. In all, lost over an hour of my day trying to get the truck and accessories. Truck was fairly clean, worked well. Dollies were fine, blankets clean. Return was easy and quick but still had to go inside (since my contactless pick up was abandoned).

Colin C.
Évaluation :

Be clear about the times for pick up. First it was super challenging to just reach that rental centre on the phone. Almost impossible. Went there in person to ask if my truck was ready. They told me they would call me when it's the case. They never called me. I waisted many hours waiting for them. This is the last time I do business with Uhaul.

Cheryl C. | Expérience générale |
Évaluation :

This was my first time using any type of storage facility and would highly recommend Uhaul!

MILIQUE G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

LISETTE F. | Expérience générale |
Évaluation :

Mice infested, staff couldn’t care less about our concerns, Store Manager did not return our phone calls despite numerous calls made and messages left. Some of our belongings were damaged (carpet) and no one bothered to help nor provide some sort of compensation. Will never use uHaul again for any kind of service. Every facility may have its challenges however, customer service is extremely important and no one seemed to care. Perhaps further training is required with this location staff. If there is still no further follow up after this review, further reviews will be made available online including evidence (pictures taken).

Marco F. | Expérience générale |
Évaluation :

The person that was working should not have been working they didn't seem like they wanted to be at work I asked for a lower unit I have a lot of items to put in the storage I waited 40 minutes to get served once I obtained my key I went around the facility to enter my unit and realized it was on the top level I went back to say that the unit is not on the lower level and I was told that you couldn't do anything about it that I would have to go around the building and wait in line again after lugging in all my valuables onto a dolly from my vehicle into the facility and it was very frustrating therefore due to the attitude of the employee I decided to cancel and I did not go ahead with renting a storage unit from U-Haul however I did use the truck for that day to bring my valuables and stored items to another facility however the vehicle rental division as always was excellent but your staff on Barton Street is very young and they don't want to be there when you work somewhere you have to take pride in your job and make the people feel welcome and listen to the people when they are making requests because we the customers are the ones who grow your business to a large successful business that you are today

Benoit G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Micheal D. | Expérience générale |
Évaluation :

Unit not advertised accordingly. Some women who was clearly just evicted and looked like she was living in the unit was camping outside and in the way. Moved my stuff down the street the next day

teresa z. | Expérience générale |
Évaluation :

Complaint filed with U Haul Ref# 2684822 to date no response. Very disappointing for such a large organization especially with health and safety issues not to mention lack of customer service.

Debra R. | Expérience générale |
Évaluation :

The staff at the Nash and Barton Location are absolutely Amazing, Management was always exceptionally helpful and I would definitely come back to this location and recommend anyone I know there! Keep up the great work guys....

Cheryl C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Alison F. | Online Move In |
Évaluation :

There could be some regular cleaning of the ground in the area

Angela G. | Expérience générale |
Évaluation :

There is a lot of broken glass in unit when first opened as well as on the ground all around the units.

Jane K. | Expérience générale |
Évaluation :

Highly recommendable. Staff are helpful. Best service. Keep up the good job. Thanks lots.

michael m. | Expérience générale |
Évaluation :

Great location and the staff was excellent, The locker itself was very dirty and there was broken glass on the floor. They should be swept out after every rental.

JANE H. | Expérience générale |
Évaluation :

I used the Storage facility for a short time, to help me organize my home. The space rented was compact.

AMANDEEP S. | Expérience générale |
Évaluation :

The storage unit I had received , the door was rusted up , difficult to open and shut the unit and the door was literally falling apart they said they would fix when I got it never was looked at !

Carl B. | Expérience générale |
Évaluation :

Went above and beyond. Great team

Lorraine G. | Premières impressions |
Évaluation :

The nice gentlemen who helped me with getting my storage was amazing I would reccomend this place to everyone

Rich W. | Expérience générale |
Évaluation :

Staff at Barton U-Haul are awesome!

evelyn a. | Expérience générale |
Évaluation :

A uhaul worker in the yard noticed us trying (failing) to move in a big bookcase and offered to help my husband carry it up the flight of stairs to our unit. He was a godsend!! So nice of him

TINA W. | Expérience générale |
Évaluation :

A little overpriced but was good to me!

Rick A. | Premières impressions |
Évaluation :

The pick up in Niagara falls was excellent customer service..however when i dropped the truck off in Hamilton, customer service was not great, including a phone call with the 1 800 number

CATHY D. | Expérience générale |
Évaluation :

After 1 year storage, I discovered that at about 1/2 of my household contents ($20,000 worth) was destroyed by rodents. I called customer service, with no resolve. Worst customer service ever!

Gail C. | Expérience générale |
Évaluation :

Full transaction pleasant and professional

Dmitri K. | Expérience générale |
Évaluation :

Everything was good, I wasted no time unloading U-Box and moving my stuff home.

Larry W. | Expérience générale |
Évaluation :

Charges were fair and affordable. It was advantageous to have longer-term storage of the u-boxes available. We noticed some evidence of minor water drops on some furniture.

Non reviews have been submitted for this location.

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