Customer Reviews for U-Haul Moving & Storage at Barton St

7 737 évaluations

2275 Barton St E   Hamilton, ON L8E2W8
(Barton & Nash)

(905) 560-3161

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(905) 560-3161

2275 Barton St E
Hamilton, ON L8E2W8
(Barton & Nash)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Amazing experience, I was tight on time as I recently added a hitch to my new vehicle but did not order a wiring harness. Your staff were lifesavers this weekend, despite the part being in stock, your Barton staff called a nearby location in Burlington and arranged to have the part waiting for me when I arrived at the location. The Burlington Plains Road East staff were great too, I walked in and they knew who I was by the vehicle I arrived in, and as they were slow at the time a staff member came out with me as I did not have the tools to do the quick install. He was great l, he knew what he was doing and turned a 20 minute job by me into a few minutes and I was on my way to pick up the trailer at the Barton Street location. I am impressed with Kyle as he has a great attitude with customers, when I was first at the location a lady was having a go at Kyle about a truck rental issue, you know the type a Karen. He was able to switch off after his Karen encounter and focus on me as a customer and you would never know he just went 12 rounds in a customer service cage match with a Karen.

gregory C. 
Évaluation :
5

Great experience all around. Friendly, helpful staff.

neil F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter D. 
Évaluation :
5

Excellent service !!

Randy C. 
Évaluation :
5

I liked this location more than anywhere else

Olivar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason J. 
Évaluation :
1

Make the employees check the truck and KM before giving it to a customer & after customers return it to avoid any issue. Like I rented the u-haul van because we needed another truck when my family was moving out. Which is stressful as it is. I rented it for one day but I couldn't return the truck on time for which i was charged additional day no problem. But the mist of renting the U-Haul Van & Returning it quicker then i wanted to because the branch was short on van and called me twice. I did not check the Mileage either time because I was like this is one of the biggest branch in Hamilton area their operation will be mistake proof not like the other convenient stores where guy know nothing about your company. So the result of me blindly trusting the branch was that there had a discrepancies in KM Mileage. And even though i drove less than 50KM(out of which i prepaid for 40KM) i was charged additional $113,43 after me trying to tell the employee working in the branch i did not drive those KMS. Only thing I had as evidence was gas receipt from minutes prior to dropping the van off. Which was from a gas station less then 5 KM away from the branch. Your company is providing a service to people in need off your help, people who are going through tough days. You should not be adding to their troubles. Thanks, Adil Dhramcy

Adil D. 
Évaluation :
4

The truck had a strong smell to it which made us not want to be in it but other than that it was great 👍

Rick A. 
Évaluation :
5

We were very impressed with how seamless the whole reservation and pick up system worked. Very impressed.

Ernst S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
4

Back cargo area was swept But still quite dusty Vehicle didn't drive well, shaky and rough

Brian H. 
Évaluation :
3

Steering wheel had so much free play. Driving on highway was dangerous

Gurkirat S. 
Évaluation :
5

They are very friendly and helpful I definitely got what I paid for

Debra M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jae Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
5

Eliminate after hours service charge.

Bruce T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kieron R. 
Évaluation :
5

The manager Colin is great, very helpful and very helpful with everything it takes to have a storage unit with him.

jeffery h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALDJ P. 
Évaluation :
5

Experienced no issues

Peter V. 
Évaluation :
5

Great costumer service!!

DONATO P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy R. 
Évaluation :
3

The van had cockroaches in it. Spay for bugs !

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paulo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam B. 
Évaluation :
4

The license plate light on the trailer was broken and taped together otherwise the trailer was clean. The website advertised different prices than the quotes. There was confusion about the drop off site on the requested one way, so we decided to travel 2 hours back to the site of pick up, which was not convenient

Barbra M. 
Évaluation :
5

Very helpful, accommodating, and willing to help.

Chad T. 
Évaluation :
5

Easy peasy. The staff made pick up/drop off easy and quick.

Mike I. 
Évaluation :
5

The cup holder in the truck was an odd size. I tried three different water bottles and none of them fit.

Graham P. 
Évaluation :
5

I really don't know. I have always been treated respectfully and the service has been great.

Brian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM D. 
Évaluation :
5

The 6ft x12ft cargo trailer is to heavy for your employees to be lifting by them selfs They are going to have back problems

Lance S. 
Évaluation :
5

All Good!

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALDJ P. 
Évaluation :
4

The AC did not work in the vehicle and it was above 30 degrees outside.

ENA E. 
Évaluation :
4

Over all the employees are very helpful. Glad I was able to get the trucks that I needed. Merci.

GERALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
4

No complaints from me, got there at 9 and was on the road hooked up and gone by 930 am , I did however do the online check in so it's was all just confirming stuff.

Bradley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff H. 
Évaluation :
2

They told us they didn't accept trailers and we had to go elsewhere.

Jacob L. 
Évaluation :
1

Truck was running rough, outside was not washed, inside was disgusting. Cup holders had dried stuff in the bottom, an old t shirt was behind the seat, cab was all dusty inside. Inside Door panel on drivers side was coming off

michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard W. 
Évaluation :
1

When somebody BOOKS a cart &/or dolly and you don't physically have as many as you allow booking for, it's POINTLESS & FRUSTRATING to arrive On Time only to find out that your reservation system is USELESS because your software is GARBAGE! Seriousl, Who writes your software - mentally challenged monkeys???! I've written some code and your system(?) is rudimentary and is FULL OF HOLES! Pathetic waste of time. Will do my best never to book thru U-Haul again.

Glen H. 
Évaluation :
4

only have to fix a wire that was busted because of corrosion on the left side of the back The left hand side lights did not work

Mark C. 
Évaluation :
5

Keep up with your good work and politeness!

Anthony D. 
Évaluation :
1

I made a reservation a month in advance only to have the truck I reserved not be there. I requested a 26 ft truck and because of me having friends waiting to help me move and having to leave with some kind of truck I received a 10 ft truck. I was told for the mix up that I would not be charged for mileage. Which is the least they could do because 1 trip with a 26 ft truck turned into 3 with the 10 ft truck. I had to use more gas Which is not cheap right now. When I returned the truck the guy at the counter was different and there was no knowledge of me supposed to have free mileage. I was charged for the mileage and when I asked for a receipt to see the break down of the charges I was told their printer wasn't working. When I saw the guy at the desk beside him print a receipt for a previous customer. He said he would email me a receipt and now 24 hours later still haven't seen a receipt. By the time I moved all day didn't have time or patience to deal with the guy. I am extremely dissatisfied with the entire day I will never be using uhaul again and you should be happy I am not harassing you guys mercilessly for a refund because of the shadiness by the extremely stoned kid behind the desk. signed, what a joke

mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann A. 
Évaluation :
3

Location closed early and employees were unhelpful after 7:50 pm, answering all questions with “sorry we're closed”

Jay D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald B. 
Évaluation :
4

I only had trailer for over3 hours but paid for full day . Is that is Ok. I'd like to open business account. Peter.

Piotr J. 
Évaluation :
5

nothing A ok

Percy C. 
Évaluation :
2

Ensure staff are aware of holiday hours. I purposefully asked, while in-person, for the operating hours of the location for Monday May 24. I was told the location was open until 7pm. However, location was closed when I arrived at 5pm. This caused a big delay in my work for the next day. Staff were kind but clearly uninformed.

Aaron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALDJ P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HURBERT K. 
Évaluation :
4

I rented a trailer advertised as 6' x 12'. But my 12' lumber didn't fit lengthwise because it turns out the trailer is only 11' 8" long inside. So I had to put my lumber in diagonally and this made it more difficult to get my other items in the trailer. You should make it much clearer what the inside dimensions of each trailer (or truck) are in your advertising.

CRAIG W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay M. 
Évaluation :
5

You did good I recommend you to anyone

john M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stud R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rob H. 
Évaluation :
5

Quick and friendly staff!

Angel P. 
Évaluation :
5

Needed for a large moving job! Great staff, friendly and fast. Merci.

Heather B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Osman K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne W. 
Évaluation :
5

We are not done moving yet..we will be back.

Yoka T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FarhanYounas M. 
Évaluation :
1

I'm not happy with your service

Shirley A. 
Évaluation :
5

Fantastic customer service! We needed the truck for an extra day and it was so easy! A great location & helpful staff! :) thank you!

Heather B. 
Évaluation :
5

Manager was amazing!!!

Becky M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Navtej O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manuel R. 
Évaluation :
5

convenient pick and drop off experience. very reasonably priced.

Jay M. 
Évaluation :
2

Our truck was cancelled the day before our reservation and I had to stay on hold for 20 minutes to find another truck which I had to drive across town to get and was still charged the mileage. The back of the truck wreaked of puke and it was completely empty when we got it which put us even more behind schedule. The employees we talked to were grumpy, and gave a bare minimum effort to help us. It ended up costing way more then we thought and we didnt even get all of our stuff moved because of the extra time lost to driving to such a far location

Casey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob N. 
Évaluation :
2

My tire went flat due to a nail and I didn't receive service until 5 hours later. Even though I bought the insurance they are still want to charge me for a new tire and I know the tire they put on the van was old. So my bill is 500 dollars. I won't even recommend this company again and I have been a customer for many years.

Tammy T. 
Évaluation :
5

Easy pick up and drop off. Service was prompt and friendly, a great experience!

Colin R. 
Évaluation :
4

I rented a 5 x 8 trailer and it was absolutely filthy. First thing I did when I got home was wash it, as I figured I didn't want to get a “returned dirty” charge. I think you owe me a cleaning charge credit, lmao. It worked great, and thanks for the rental.

ian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN T. 
Évaluation :
4

Like your new space…however traveling east on Barton and turning into the lot is difficult not to mention trying to turn east coming out of your lot…very busy area…

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rhona S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

virgilio M. 
Évaluation :
5

Nothing. Just keep doing what your doing.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debi F. 
Évaluation :
5

The guy who helped me at the desk was very friendly while still being down to earth. Definitely left an impression on me

Kevin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Everything is perfect

Daljinder S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt L. 
Évaluation :
3

This inside was dirty and the windshield looked like some had sneezed on it and was disgusting. Covid?

Don H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig C. 
Évaluation :
5

Colin was so Patient and understanding. He answered all our questions. And he didn't rush us and make sure we understood everything.

Bernadette C.  |  Premières impressions 
Évaluation :
4

The equipment is clean and the trucks run well. Very quick and efficient to rent a van or truck.

Glen B.  |  Expérience générale 
Évaluation :
5

I was there for 2 hours as 3 of the gentleman working behind the counter had difficulty processing the reservation. They had to call manager and tech support. The workers were all very polite and apologetic. Very nice guys , even offered assistance after. Great staff!!!

COLLETTE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE H.  |  Expérience générale 
Évaluation :
1

I reserved a room and it was not available when I got there! Was offered another one which unbeknownst to me was more money! Paid for it and 3 days later got a letter stating I was late on payment and would have to pay a late fee! Went in and was told not to pay as I already had and that the company does this all the time! Received another notice maybe a week later stating the same! Was told by counter person (who was friendly) that it was NOT the correct price and to not pay. At the start of next month I received another letter stating same price, so I went in and was told by the same person he would talk to manager and see about getting the price I was quoted on the internet. I was told by him that if the manager would not agree (which I was told NEVER HAPPENS) that I could move out and not be charged. A week later when I did not get a answer, and looked at my credit card statement I had already been charged! When I went to see what's up, I had the unpleasant experience of meeting the manager one (Colin Reese) who was nothing like any of the other people who worked there. He was rude, ignorant and unwilling to listen. His only and final answer was that (I was wrong, and that's that!) I told him I was not happy and would leave a review. His words were I DON'T CARE! DO WHAT YOU HAVE TO! For sure do not go to this place, but if you must definitely don't deal with the manager as you will get nowhere!

Clint L.  |  Expérience générale 
Évaluation :
5

Clean facilities and friendly staff.

Clint L.  |  Premières impressions 
Évaluation :
2

The storage unit leaked on one of me collector games and ruined it. My unit was moved without my knowledge and a table was broken. So no I Will never store anything with uhaul

Jerry L.  |  Expérience générale 
Évaluation :
4

no thanks

BRIAN J.  |  Expérience générale 
Évaluation :
3

My rating is average because I was told my unit was being demolished and would have to move ASAP. I arrived at 3pm and talked to office. I was told they were transferring me in a U-box and would get one delivered to my storage unit. After about 30 minutes the guy drove up saying they were just figuring out what they are doing and would just be a little while longer. After 2 hours of waiting I went back into the office to find out what was going on. The guy called his boss and was told they are moving me to another unit not a U-box. I was told the first month was free but I needed to pay the 18 insurance fee. I had forgot my wallet but need to come in to pay my other unit in a couple of days. I had to then go back unpack my truck of the things I was bring home and repack with the boxes to move into the new unit. I received an email a couple of days ago saying that there was a 15 late fee on thec18.00. After being left sitting for over 2 hours you people are trying to charge me a late fee on 18 this is ridiculous.

SANDRA E.  |  Premières impressions 
Évaluation :
1

The 8*12*8 is 6,5 ft wide. Had to go elsewhere. Staff was great.

jacob g.  |  Expérience générale 
Évaluation :
3

My unit I had leaked when it rained I lost a lot of clothing due to the unit leaking now i have to replace all the clothes and blankets I lost, my son's xbox got ruined from the rain. It was a horrible unit.

Gerald H.  |  Expérience générale 
Évaluation :
1

On May 20, 2021 I booked storage as we sold our home and need storage for a short time. The storage was book and was told given the pass code to enter after hours but the MOST important part they left out was that the access code wouldn't work until after 24hrs, hence why we were locked out. We had to leave all our furnitures in the truck, park on a street. We returned May 21 to store our stuff and was told that, no elevator, so we we forced to cancel the storage and had no were to store our furnitures. Just horrible and very incompetent service.

Michelle P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jovan K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anna-kay l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbie F.  |  Expérience générale 
Évaluation :
5

The staff at Barton and Nash are always friendly and efficient.

Brenda D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark f.  |  Premières impressions 
Évaluation :
5

This was my first time using any type of storage facility and would highly recommend Uhaul!

Cheryl C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILIQUE G.  |  Premières impressions 
Évaluation :
1

Mice infested, staff couldn't care less about our concerns, Store Manager did not return our phone calls despite numerous calls made and messages left. Some of our belongings were damaged (carpet) and no one bothered to help nor provide some sort of compensation. Will never use uHaul again for any kind of service. Every facility may have its challenges however, customer service is extremely important and no one seemed to care. Perhaps further training is required with this location staff. If there is still no further follow up after this review, further reviews will be made available online including evidence (pictures taken).

LISETTE F.  |  Expérience générale 
Évaluation :
2

The person that was working should not have been working they didn't seem like they wanted to be at work I asked for a lower unit I have a lot of items to put in the storage I waited 40 minutes to get served once I obtained my key I went around the facility to enter my unit and realized it was on the top level I went back to say that the unit is not on the lower level and I was told that you couldn't do anything about it that I would have to go around the building and wait in line again after lugging in all my valuables onto a dolly from my vehicle into the facility and it was very frustrating therefore due to the attitude of the employee I decided to cancel and I did not go ahead with renting a storage unit from U-Haul however I did use the truck for that day to bring my valuables and stored items to another facility however the vehicle rental division as always was excellent but your staff on Barton Street is very young and they don't want to be there when you work somewhere you have to take pride in your job and make the people feel welcome and listen to the people when they are making requests because we the customers are the ones who grow your business to a large successful business that you are today

Marco F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benoit G.  |  Premières impressions 
Évaluation :
2

Unit not advertised accordingly. Some women who was clearly just evicted and looked like she was living in the unit was camping outside and in the way. Moved my stuff down the street the next day

Micheal D.  |  Expérience générale 
Évaluation :
1

Complaint filed with U Haul Ref# 2684822 to date no response. Very disappointing for such a large organization especially with health and safety issues not to mention lack of customer service.

teresa z.  |  Expérience générale 
Évaluation :
5

The staff at the Nash and Barton Location are absolutely Amazing, Management was always exceptionally helpful and I would definitely come back to this location and recommend anyone I know there! Keep up the great work guys....

Debra R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl C.  |  Premières impressions 
Évaluation :
5

There could be some regular cleaning of the ground in the area

Alison F.  |  Online Move In 
Évaluation :
4

There is a lot of broken glass in unit when first opened as well as on the ground all around the units.

Angela G.  |  Expérience générale 
Évaluation :
5

Highly recommendable. Staff are helpful. Best service. Keep up the good job. Thanks lots.

Jane K.  |  Expérience générale 
Évaluation :
3

Great location and the staff was excellent, The locker itself was very dirty and there was broken glass on the floor. They should be swept out after every rental.

michael m.  |  Expérience générale 
Évaluation :
4

I used the Storage facility for a short time, to help me organize my home. The space rented was compact.

JANE H.  |  Expérience générale 
Évaluation :
2

The storage unit I had received , the door was rusted up , difficult to open and shut the unit and the door was literally falling apart they said they would fix when I got it never was looked at !

AMANDEEP S.  |  Expérience générale 
Évaluation :
5

Went above and beyond. Great team

Carl B.  |  Expérience générale 
Évaluation :
5

The nice gentlemen who helped me with getting my storage was amazing I would reccomend this place to everyone

Lorraine G.  |  Premières impressions 
Évaluation :
5

Staff at Barton U-Haul are awesome!

Rich W.  |  Expérience générale 
Évaluation :
5

A uhaul worker in the yard noticed us trying (failing) to move in a big bookcase and offered to help my husband carry it up the flight of stairs to our unit. He was a godsend!! So nice of him

evelyn a.  |  Expérience générale 
Évaluation :
4

A little overpriced but was good to me!

TINA W.  |  Expérience générale 
Évaluation :
2

The pick up in Niagara falls was excellent customer service..however when i dropped the truck off in Hamilton, customer service was not great, including a phone call with the 1 800 number

Rick A.  |  Premières impressions 
Évaluation :
1

After 1 year storage, I discovered that at about 1/2 of my household contents ($20 000 worth) was destroyed by rodents. I called customer service, with no resolve. Worst customer service ever!

CATHY D.  |  Expérience générale 
Évaluation :
4

Full transaction pleasant and professional

Gail C.  |  Expérience générale 
Évaluation :
5

Everything was good, I wasted no time unloading U-Box and moving my stuff home.

Dmitri K.  |  Expérience générale 
Évaluation :
4

Charges were fair and affordable. It was advantageous to have longer-term storage of the u-boxes available. We noticed some evidence of minor water drops on some furniture.

Larry W.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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