Amazing man made sure I got what I needed and not lesskeyona W.
Customer Reviews for U-Haul Moving & Storage at Baseline Rd
Pour nous contacter
Little Rock, AR 72209
(E Of Geyer Springs Rd)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.niecy C.
Merci.Daniel C E.
When it rained water leaked in through the side and got some of my contents wetDEREK T.
The truck was ready upon arrival but the moving blankets and appliance dolly were not. The appliance dolly wasn't available and I wasn't informed it was a potential issue until during pickup. No other local sites had one available either. The moving blankets had to be retrieved from the warehouse, the one and only employee on site disappeared for over 20 minutes without informing me of what to expect. There were issues transporting a new pallet that may not have been foreseen. Finally, the contactless option is overly burdensome and seemingly libel, don't provide a secondary contact with your reservation if you want to use them for the 24/7 ride share.William H.
Only truck available reeked of cigarette smoke and had a low tire light on. Employee sprayed a little air freshener in the cab, and told me I'd be fine driving 350 highway miles because "that light's been on for a while".Andi L.
Le client n'a pas laissé de commentaire.dave D.
The services was good.RAY W. | Premières impressions
When someone is having trouble, have people available to help. The woman on the phone kept saying she was in Lafayette and acting like she was transferring me to someone in Little Rock but it always rang back to her. She said she didn't know how to help me. Then why did she keep answering the phone. It was HORRIBLEBroderick D.
Staff were very professional and courteous! I appreciate them and their customer friendly attitude!James M.
Everyone was friendly and very good at what they doJeff S.
Le client n'a pas laissé de commentaire.Johnny B.
Le client n'a pas laissé de commentaire.Shayla P. | Expérience générale
Place was dirty! Truck was very dirty couldn't even see out of the windshield. Sticky stuff and old stuff in cup holders and floor. Had an emergency and was only thing available that's why I took it.CARLOS M.
Le client n'a pas laissé de commentaire.Jesse B.
Le client n'a pas laissé de commentaire.George B.
Employees are friendly and respectful. Very knowledgeable about the rentals. Ten star across the board. Kevin â¤ï¸kevin B.
Le client n'a pas laissé de commentaire.KASHMERE W. | Expérience générale
Le client n'a pas laissé de commentaire.TINA H. | Premières impressions
Le client n'a pas laissé de commentaire.Darryl W. | Expérience générale
Le client n'a pas laissé de commentaire.keith c. | Premières impressions
Having a service tech readily available at more locations.Kyle S.
I reserved a Truck and my key wasn't in the lockbox when i got there. They charged my card for a truck i didn't even use. Didn't get a refund, Didn't get a moving truck, and i had to reschedule my movers.Carlisa E.
Le client n'a pas laissé de commentaire.Emory W.
Ordered an appliance dolly was told they were all reserved but we were charged for it. Tank was empty and was told it needed to be 1/4 full or we would be charged. It should have been at least that full when we picked it up. This is poor business practices.Michael R.
I was charged for two days even though I called and the representative changed my reservation to 5pm. I arrived at 4:30pm. She called the manager and he said he would fix it on Sunday morning. It is almost noon and an adjustment has not been made. I have to turn in a receipt to our theater to be reimbursed. I tried calling and no one answers. I am waiting on a call back.Michelle A.
Le client n'a pas laissé de commentaire.Christian J.
Still hadn't been reimbursed for the free 30 day storage. $74,99Chad P. | Expérience générale
U-bolt on driver side of trailer was loose. Caused the axel to shift which forced the tire to rub the fender which caused it to smoke. There were only two of the springs in place where there should have been five. This trailer should not have been rented out as it was dangerous and could have caused serious injury. I had to sit at a truck stop for 2 hours in Tallalauh, LA as I was told I had to wait for the tow truck to ensure the trailer was not stolen. This could have been prevented if trailer maintenance had been performed.Kimberly P.
Very friendly & helpfuldavid G.
Please contact me 3182189406Christin M.
I HAD TO PUT GAS IN THE VEHICLE THEN I DIDN'T GET ALL MY MONEY BACK SO NO IM DONE FUCKING WITH U-HAUL .armonica W.
I have visited this location at least 3 times in the last month for different needs each time. I have always received great customer service from each person that I have made contact with in person and on the phone.,Janice G.
Le client n'a pas laissé de commentaire.Darlette W.
Le client n'a pas laissé de commentaire.Carissa F.
Le client n'a pas laissé de commentaire.Stephen H.
When I neeeded to extend my time to use the uhaul the store was friendly but the customer service rep I spoke to was a lady with a horrible attitude who cut me off and told me I couldn't extend which was fine. Her delivery was wrong.Letisha G.
The employee's are very helpful and work with me every time.JOHNNY W. | Expérience générale
Excellent service à la clientèle. They made the process very easy.Corey W. | Expérience générale
Called and reserved free month storage from renting trailer promo. When I arrived I was given a storage unit that had a lock on it. Then had to downgrade to a smaller unit that was upstairs. The cops were on location for a different customer in turn I was not serviced timely. A lot of standing around waiting. Then was charged for both storage units. Again I had made it very clear that I was wanting to use the free month storage promo.Chad P. | Online Move In
Bring the rental to me.loldwayne S.
Your team member at this site was very helpfully - but the roadside assistance was the worst - see notes on their surveyCHARLES B.
Le client n'a pas laissé de commentaire.candi W.
The greatestGREGORY A. | Premières impressions
Merci.andrew n. | Premières impressions
Thank you for letting us you so U-Haul to move I really appreciate itamber R.
Le client n'a pas laissé de commentaire.Thomas D.
Le client n'a pas laissé de commentaire.Rockie S.
First of all, my reservation for the truck and the transport was for a location on Cantrell Rd in LR, AR. the day before I was to pick them up, the lady at the Chico Rd called and said all is at her location and so I went an extra 30 mins away to get the truck and transport. Well the day of pick up., neither was there! She does not know why the truck was gone. She ordered another for us and we waited 1for one to be delivered from your main location in LR. Then I was told I had to come to this location at Baseline to pick up a transport. Another thirty minute delay. This Baseline Rd location was great. The people were great and made sure I could leave with one of their transports.Keith A.
Le client n'a pas laissé de commentaire.VICKI W.
Great customer service Denisha was awesome Thank you Will recommend y'all everytime thank you againLindsey pool A.
Le client n'a pas laissé de commentaire.elana M.
Excellent service and went out of their way to find a dolly for me.Stephanie W.
Le client n'a pas laissé de commentaire.Stephanie S.
Le client n'a pas laissé de commentaire.Andy B.
Le client n'a pas laissé de commentaire.Brittany J. | Expérience générale
My reservation was given away the day before. I had to get a larger sized truck than I wanted at a different location than I wanted. So maybe don't give away the reservation. What is even the point of me setting that up? RidiculousEric H.
I was sent to a location 45 miles from were I lived to get the truck. When I made the reservation I was told I would pick up in Cabot Arkansas. The pick up was changed the day before pick up. I was given a truck with a broken windshield and the crack was in the drivers view sight. I don't think U- Haul take safety of the renters as a priority and safety. Very disappointed in U-HaulGerald S.
Very nice employees to work with that were more than helpful.Tammy V.
The truck started making an annoying noise in the cab for over half the trip I had to listen to it. It was a constant beep that would let up and then start again. I reported it when I delivered it.Charlie B.
Le client n'a pas laissé de commentaire.Matthew R.
Le client n'a pas laissé de commentaire.Jennifer H.
The tall gentleman that was there on Sunday, July 10th, 2022. I keep forgetting his name, yet, he has top of the line customer service skills. He knows how to handle many customers at once. He's always very knowledgeable and helpful each time I've come. I come a lot. Please let him know how much we appreciate him each time he is there.CARLOS K.
On the website there was no mention of having to have a major credit card. When i arrived there it was such a huge inconvenience, i had to ask a friend because they would not accept debit card. THIS SHOULD BE DISCLOSED ONLINE WHEN RESERVING!!Austin R.
Le client n'a pas laissé de commentaire.Francis W.
Make sure that you have someone there to accept your truck return rental turn in to get the correct information and timeLINDA H.
Le client n'a pas laissé de commentaire.Yvonne G.
Le client n'a pas laissé de commentaire.Jeanne W. | Premières impressions
Le client n'a pas laissé de commentaire.Heath W.
Our issue was that we weren't told until the evening before our scheduled 8am pickup that we would have to drive to a whole different city to pickup the U-Haul truck - and we had to pay for all of that extra mileage ($1 per mile) both to and from. I understand our local dealer didn't have a truck, but at least let us return to the closest U-Haul dealer we originally requested so we wouldn't have to pay for the extra mileage. THEN, we get to our location for pickup at 8am and are told then and there that the 2 dollies we had reserved (and) dozen blankets were unavailable. Nothing like being told that the morning of moving day... we couldn't have moved if it weren't for the dollies assistance. The lady at Baseline location thankfully was able to find some - at the location we were originally supposed to rent from. So again, we had to pay for all of that extra mileage to go get the dollies / blankets we had reserved. Definitely should have received mileage credit in my opinion. But at the end of the day we got moved and the employee's at Baseline were at least very friendly and helpful through the whole process.Ryan G.
Le client n'a pas laissé de commentaire.arlene a. | Premières impressions
Brandon and the manager both greeted me as I walked through the door and their customer service was awesome friendly and helpful. Thanks so much for serving me and my family and friends.Gloria S.
Le client n'a pas laissé de commentaire.Kevianna B.
I wouldn't have ever left u haui if they wouldn't have have ran everyone out of the RV slot's claiming they needed them for more outside storage space.I don't see it the site is not 100 % full.PS the staff and manager were very helpful and friendly.The decision to end RV space impacts my views on trusting U Haul !!!DAVID F. | Expérience générale
Excellent service!!!Rodrigo B.
Actually have the storage units you rent out. I rented storage #629 online only to get to the store and the last locker storage until was #627. Screwed me all the way up but your personnel made up for it . Especially a gentleman named Brandon working at the Baseline location that eveningJoseph S.
Excellent customer serviceclinton A.
Le client n'a pas laissé de commentaire.Deiack P.
Keep up the good work like you are doingwardell W.
Your manager Mr Shawn was very professional as well as very easy to work with on my rental. I was genuinely impressed with his knowledge and understanding of all my rental needs. Mr Shawn was a blessing.Ida J.
They sold out of dolly's. They called around to try to find one for me but everyone else was sold out too. I did appreciate them calling around for us. The move was over Memorial Day weekend so it was busy.Nathan B.
Le client n'a pas laissé de commentaire.joel D.
Le client n'a pas laissé de commentaire.Marty M.
Le client n'a pas laissé de commentaire.Stephanie J.
Le client n'a pas laissé de commentaire.Jermunn B.
Excellent service à la clientèlelacheka W.
Le client n'a pas laissé de commentaire.kIUNDREA S.
Le client n'a pas laissé de commentaire.Bob P.
Have reps who actually know what they are talking about. The manager Sean seemed to be the only one who knew what the regulations were.Itsha W.
Victor was very nice and patient when doing his jobLawrence T.
Le client n'a pas laissé de commentaire.johnny L.
Truck clean Customer service was greatAUDREY B.
The gas gauge is correct.Johnny W.
Le client n'a pas laissé de commentaire.RODNEY N.
Le client n'a pas laissé de commentaire.Linda F.
Le client n'a pas laissé de commentaire.Sheila B.
The lady who assisted me was very very nice and polite and had everything in order. The mileage was wrong. But she corrected it. The equipment now worked perfectly for what I used it for. Thank you very much.Timothy G.
Stop charging customers 20 for returning your equipment. I will never rent from uhaul again as long as they making the customer pay for their employees hourly pay by charging a convenience fee.KYAN H.
Le client n'a pas laissé de commentaire.TWYLA C. | Expérience générale
Le client n'a pas laissé de commentaire.Sarah D.
Have personnel on site during business hours.JAMES T.
Le client n'a pas laissé de commentaire.Sandon N.
The experience with you has been extremely wonderful, I do not feel that there needs any improvement.TWYLA C.
Your storage access hours are too early, I get off work a hour before it is locked. Since we uses a code to get past the gate, 9p.m. would be a good time for people like mecharles h. | Premières impressions
My truck was not very cen 9n theTonya I.
There's a leak in unit 400 the one I was using my clothes,mattress & my daughter's degree has water damage.They need to repair the leak in the roof. I moved my belongings out of the unit.CAROL D. | Expérience générale
For now i believe everything is ok.Isaac C.
Le client n'a pas laissé de commentaire.Willis C. | Expérience générale
Nothing at all, great customer service!!!Wendy J.
Due to more customers coming on you need to have more employees working.Barbara W.
Le client n'a pas laissé de commentaire.Ronald G. P.
Everything was great They saved meEARL P. | Premières impressions
Nothing the sales rep was awesome at this location. First time experiencing a rep at uhaul be so welcoming.Nefretiri M.
Nothing more to do. Service is always great.JAN J.
Le client n'a pas laissé de commentaire.Jared H.
The first compliant was i called February 8th and ask for a truck to be picked up and delivered back to the Benton AR location and was forced to pay extra because i ended up having to pick up a truck at this baseline location. Second the pick up process took way too long. Third the truck was had body damage and drivers door was difficult top open and close. Fourth they didn't have a furniture dolly available i had requested on the February 8th call. Fifth the truck was sitting with 23 miles to empty. I do have to say the Lady who checked us back in when returning the truck was very efficient and pleasant to work with. Overall i very unpleasant situation. I truly do not understand why when you call on the 8th of February for a 26th of February pickup they can't have a truck where you've ask to pick one up. I ended up paying for at the very least and addition 40 - 45 miles at 0,99 a mile due to UHAUL lack of customer care.TAMMY W.
The 2 agents that helped me on the phone and at the counter were extremely helpful and very professional. I had to move my daughter from an apartment back to home during some inclement weather and under a major time deadline! It was a very stressful day! They both went above and beyond to secure a van for us over the phone and continued the awesome customer service in person when we arrived to pick up and drop off the van. Thank you for helping make a very stressful day go so much smoother!!!CARROLL I.
Such a blessing 🙌elizabeth j. | Expérience générale
Le client n'a pas laissé de commentaire.Deshun J. | Expérience générale
Le client n'a pas laissé de commentaire.Kelexis B. | Premières impressions
Le client n'a pas laissé de commentaire.Latonya M. | Expérience générale
Le client n'a pas laissé de commentaire.Deshun J. | Premières impressions
Le client n'a pas laissé de commentaire.ROGELIO C. | Premières impressions
Le client n'a pas laissé de commentaire.KAMELIA M. | Expérience générale
Mr Sean was a great guy he’s very understanding and he explained everything clearly were you can understand wellTerryl B. | Expérience générale
A representative named Lovely helped me and while I had to wait really long time because my reservation was for an old truck trailer that did not have climate control, it didn't feel that way. She was extremely helpful and hilarious. I even started helping other customers with carrying boxes to their cars. Lovely helped me understand what kind of storage would fit my needs and things worked out well for my family and me. In the future I will most likely exclusively use that U-Haul location for my storage needs.Reniten W. | Premières impressions
Le client n'a pas laissé de commentaire.quinshonna m. | Expérience générale
Le client n'a pas laissé de commentaire.MATTHEW T. | Expérience générale
Le client n'a pas laissé de commentaire.antoinette w. | Premières impressions
AucunDarryl W. | Premières impressions
Made my hard move EASIER!quinshonna m. | Premières impressions
Le client n'a pas laissé de commentaire.daron g. | Premières impressions
Thankslarry l. | Premières impressions
Le client n'a pas laissé de commentaire.Leslie W. | Expérience générale
Le client n'a pas laissé de commentaire.LAKESHE D. | Premières impressions
Need a discountANDRE M. | Premières impressions
Le client n'a pas laissé de commentaire.Shateria S. | Expérience générale
Le client n'a pas laissé de commentaire.LATONYA M. | Expérience générale
Le client n'a pas laissé de commentaire.jim d. | Expérience générale
This store always provide the best customer service to me when I need it.WANDA D. | Expérience générale
Le client n'a pas laissé de commentaire.Shateria S. | Premières impressions
Le client n'a pas laissé de commentaire.SHUNTA D. | Expérience générale
The Staff was very friendly and the place was clean I appreciate bothDietrich P. | Premières impressions
Le client n'a pas laissé de commentaire.BRIAN B. | Expérience générale
Terrible customer serviceMoneka w. | Premières impressions
Le client n'a pas laissé de commentaire.gabrielle i. | Expérience générale
Le client n'a pas laissé de commentaire.Jobie K. | Expérience générale
Super nice showed us all the different size units made sure we had what we neededjim d. | Premières impressions
A lot of my stuff had gotten Wet and Moisture-also have mold on a lot of my stuff my dryer and clothes and some of my boxes my kitchen table chairs and things in my boxes.SHARON H. | Expérience générale
The staff was very helpful and friendly.JOHNNY W. | Premières impressions
The customer service was the best experience ever at the baseline location!WANDA D. | Premières impressions
Le client n'a pas laissé de commentaire.sandra l. | Expérience générale
Le client n'a pas laissé de commentaire.leslye h. | Premières impressions
Le client n'a pas laissé de commentaire.TWYLA C. | Premières impressions
Le client n'a pas laissé de commentaire.Ashley G. | Premières impressions
We received excellent customer service from Managers Sean Barnes and Kenyotta and the team at Baseline Road in Little Rock. We received the best professional service at Baseline Road compared to all other locations that we have experienced. This particular facility met all of our moving needs with fast and friendly service with short waiting times. All of the staff at 5518 Baseline Road were caring, friendly and knowledgeable and exceeded our expectations.karen g. | Expérience générale
Excellent customer service.karen g. | Expérience générale
Kenyatte was very helpful!GREGORY B. | Premières impressions
Service amicalkaren g. | Premières impressions
I am very impressed with the staff and services at U-haul at Baseline Road. Both morning and evening staff cares# about my needs. And I prefer the Baseline location when I am in Little Rock.karen g. | Premières impressions
All of the staff are caring and helpful. I am impressed with your outstanding customer service.karen g. | Premières impressions
You have a rep. That don't know how to talk to your customers. She is very rude when she speaks to the customers. The manager on duty is very helpful and handles the customers very well.Sherita J. | Expérience générale
I paid for 24 hour access and neither gate cards I was given was working. I had to call customer service twice to get in gate then again to get into building.Schalena Z. | Premières impressions
Le client n'a pas laissé de commentaire.tekesha c. | Expérience générale
The staff was very helpful. The time and hours were always convenient for me.karen g. | Expérience générale
Staff was great and everything looked fine from the outside, but when we got into the gated area to store our new RV, it was scary. Mostly junk yard cars were there, some missing tires or wheels,jerry d. | Expérience générale
I had a hard time finding my storage building because it was behind two gray doors that they forgot to tell me.Earnestine J. | Premières impressions
Just glad my things where all in the same as I left it . No issues with my storage . Thanks UHaul!renita b. | Expérience générale
VERY HELPFUL STAFFLiz B. | Expérience générale
Nicholas was very kind and helpful! Couldn't have been a more pleasant experience considering the circumstances I was in!Isaac M. | Premières impressions
I always get storage from u haul the one stop shop for your moving needs. Thanks for the great experienceDeangelo R. | Expérience générale
Amy did a great jobpaul b. | Expérience générale
Went great in their maybe10 min i love itsteven h. | Premières impressions
I really appreciate how he helped me pick out a storage and he took me to storage down road and may show I know how to in storage room.edna j. | Réservation
The employees over the 2 years of storage service was excellent to me.JOHNNY W. | Expérience générale
were very helpful....friendly...remembered meliz B. | Réservation
Enjoyed my staymelissa w. | Expérience générale
I really appreciate being able to store my vehicle at your facility. I have and will highly recommend people to use you guys. Thanks for all you do. Mercineta d. | Expérience générale
Uhaul meets your needs and accommodations.Phileta P. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!