great experience, staff very friendly
TERRY RCustomer Reviews for U-Haul Moving & Storage at Beechmont Ave
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Young man who helped me was excellent!
KIP FQuick and easy pick up and drop off. Equipment was in good shape. Like this location!
THEODORE WNothing at all. As always a great experience at this location.
HEATHER SI was rented the wrong trailer for my use case, took it to Indiana to pick something up and it didn't fit because the width of the trailer and the width of the entry to the back of the trailer were different. So, I had to leave it in Indiana and rent something else, plus spend the night in a hotel. The whole ordeal ended up costing me WAY more money that was reasonable.
Sean MThe staff members at that location were so helpful and friendly. I truly appreciated them.
BARBARA GHave the windows cleaned.
DENNIS AA 1 service
ALLEN AThe van was dirty and smelled like cigarette smoke
ROBERT CThe man that was there when I came to pickup the van needs help with learning customer service. I didn't get his name, but he was a larger man with brown hair. He was eating noodles when we walked in and slurping them. I felt like I was interrupting his dinner and an inconvenience to him. He ended up putting his meal aside after a few minutes of conversation. But he was also watching something on his phone when we walked in. He had his phone propped on a can of pencils. While he did stop watching his phone when we walked in, he did not move the can or make me feel comfortable to sit down to talk with him. It felt more like he wanted to hurry to get me out of there. He did not give me any instructions about the van I was renting and told me that I could have it back by 6:00. When I did come back, I was told by another man that it would have needed to be back by 5:00, not 6. That man was very helpful and polite. He was a thinner man, young, clean cut. I told him I had been told I could be back at 6, and he told allowed me to have the payment back for the second day. He was very welcoming and thorough. If all your employees were like the second man, I would definitely recommend your Beechmont spot.
ANGELA DGreat service. Easy to reserve. Easy to pick up and the drop off didn't even take ten seconds. I have used this location for rental multiple times and each time has been extremely easy. Also, don't tell them, but the prices are reasonable.
MARK Mi was not happy with being charged extra for my rental and told they would reemburse mr 30,03 to my card but Iwould not get a recipt and no when I.m going to get it to me that is wrong and bad business Iwill be watching my account but not happy
ROBERT Fcharge less
MATHEW MSteve explained everything before hand and they did a great job and on time.
Daniel LWebsite gave good guidance on which vehicle to choose, easy online check-in, very nice staff, convenient location. It made for a smooth moving day.
Mary ONothing to improve! Steve and his crew are so helpful and patient. I drive farther to rent from this location!
PAUL MThis place has been consistent with equipment well maintained and available when I need it. Well stocked moving accessories/supplies in the office. Staff is friendly.
ROBERT RSpeed of customer service was a little slow. Quality of customer service interaction was good, but not great.
MATTHEW SI had a reservation for a truck near my house to move my daughter from one apartment to another. When I went to the original location to pick up the truck I was told that the truck was in an accident the day before and I should have been notified. I was sent to another location 10 miles or so out of my way, chaching the mileage on the truck was obviously going to go up with no accommodation. I specifically asked at the counter whether the cargo van would carry a queen mattress, I was told yes. What I wasn't told was that was all it would hold, so instead of the same rate for a 10' truck which would have taken the bed and the rest of the stuff, it was two trips, chaching again on the mileage. The cargo van wasn't clean when I picked it up, it had pieces of drywall and drywall dust. Or it all done today, but the U-Haul experience was way below what it usually is.
ABRAM GHelpful workers at the Anderson Twp. Ohio store.
CHRIS M | Expérience généraleDropped off truck after-hours. Instructions weren't very clear especially because WiFi was not dependable. Took way too long to get it done.
Janet AWe attempted to rent a van closer to our home and they were both reserved. We were required to drive an additional distance round trip and when we picked up the van, it was absolutely filthy. One of the last people who rented it apparently moved items in and out of a horse barn, as the floor in the back of the van AND passenger area were covered in manure, and there was a STRONG odor of horse urine as well. We have rented from this location multiple times over the last several years and while we had rentals in the past that were dirty, this was by far the worse. The van we rented should have never been rented out in that condition, and if we are in that situation in the future, we will simply go elsewhere for our rental needs.
BRADLEY BNeed to fix your app. Showed up early to use the self check out and it never worked. Don't offer that if it's not 100 %.
RICHARD HExcellent service from Steve!
MARTHA SVery helpful and friendly staff.
DAVID DPicking up the trucks was a nightmare. One of the trucks was in a very tight spot. If you came by yourself it would have been impossible for an average driver to get it out. The tires on the front of the truck was very worn out that the threads were showing . The workers were very friendly when we returned the trucks.
Christina BThis is my go-to Uhaul, and we have used them several times. Easy in easy out - dedicated UHaul location with storage
Debra VThe general manager was nice and helpful. The counter person said put the trailer in Space O, what a pain no room to back in. We got it then he wanted us to unhitch it??? We are 55 &60 no, general manager came out and took it off the truck. Thankfully.
Sueanne CMy pickup location was changed twice. I went out of my way to pick up at Villa Hills Marina and was called when I was about to pull into location that they didn't have a vehicle. I drove 45 minutes to Beechmont to get my truck. Next time I will try a competitor.
Robert TEverything went well!!!
martha rThe owner was rude and not helpful.
byron tDon’t comment on number of blankets I paid for.
PAULA KThe reservation process was simple; made reservation the night before online. Showed up at location, in a few minutes I was all set. I rented a GMC van for the day to help finish up my local move. Initially, I wasn't looking forward to driving it (I'd rented a medium size truck in 2011) based on past experience. The van was easy to drive, had a lot of power, had A/C, and was very clean. While it took me about 7 hours to complete the job, if I used my SUV, I'd probably still be working!!!! Not planning to move for a good long time after this, but if the need arises U-Haul will be my first call. My only suggestion would be to consider having forms available by drop box (or include one with contract). My WiFi didn't work, so I had to go old school(back to pen & paper) to put mileage, time returned, and fuel level on my rental. I'm assuming all was well, since I'd not received any calls today from the U-haul office. Other than this, it was a very positive experience for me!
Amanda PThe two people working were very helpful on Sunday, July 28th. We rented a truck and storage unit.
CHRIS M | Premières impressionsgreat experience Steve and his team were very helpful and great to work with
GERARD CThe gentleman (unfortunately I don't remember his name) who help me was incredible! I needed to tow something without using the ball hitch, and he went out of his way to make sure I was able to get a truck that would work for my move. Not everyone would go to the effort he did, and I greatly appreciate his help! He made my experience Excellent!
ANDREW PCheck-in was efficient and I was quickly on my way.
Anne WIt was after hours so site was closed.
Tim BThe gentleman that checked my out went above & beyond
REBECCA PFast, friendly service. Explained everything thoroughly. Another good experience from U-Haul!
THOMAS HAbsolutely the best location to rent from !
Alan CNo problems with renting or returning truck!!
SILVIA ZThis is the best location around and I’ve used Uhaul for many yrs..Great job by Steve and his crew every time I’m in there
Kenny MThe only problem i was I got the wrong equipment. The trailer would not work for my move it was about 3 inches to skinny so I totally wasted my time. Thanks anyway
Frankie HWay overcharged for onle 2 day rental in my opinion.
Angela CWas quoted something very different on the phone than what I was charged. Drove an hour and a half to get the trailer and had no choice but to pay over 3 times amount quoted.
Becky GThe guy at the counter was in no mood to help. Extremely unprofessional, was having lunch and making a mess of the counter with food (homeless shelters are much cleaner) However, when I came out, there was an olderly gentleman who was more than customer friendly. He checked me out. He should be the role model for others in this location.
Sugata CVery nice and professional.
Connie SMight have a better at it tell the after hours where to return the truck. There isn't a great place in the back for a 20' truck.
Tim RDavid and Steve are great!! They are happy to help and take good care of you. I have been a customer for 10+ years.
Michael GThe employees were helpful and friendly. They made the process easy and quick. My best uhaul experience so far.
Douglas JQuick and easy drop off.
Doug CManager was great
Anthony RGreat service. Clean and critter free is a must for my storage need. They definitely provide.
samantha m | Premières impressionsStaff was extremely helpful, unit was clean!
Mary H | Premières impressionsManagement and staff were very helpful
Ed L | Expérience généraleStaff went above and beyond. To make sure my storage and moving needs where meet .
Gaye B | Expérience généraleOffice staff was exceptionally helpful and friendly.
JAMES T | Expérience généraleSteve and his team have been phenomenal partners for the last ~10 years in managing our storage needs. I cannot recommend them highly enough. They went above and beyond, consistently for almost a decade, to take care of our storage needs. We no longer have a need for a unit, but if that changes, we will ONLY consider Beechmont Avenue and Steve Torbeck's team.
ANTONY B | Expérience généraleStaff at both locations were very nice and helpful and check in was quick and painless.
JAMES G | Premières impressionsVery nice service.
Gaye B | Premières impressionsI appreciate this U-Haul very much they were very nice to me I didn't know how to properly move out so that is on me but other than that they were very good to me and I appreciate them working with me at all times
Lisa b | Expérience généraleBest possible experience EVER !!!
Margie D | Expérience généraleI believe we had rented the UHaul unit for approximately nine years. In those nine years we haven't had such a great customer service person as great as David. He was extremely helpful whenever we needed anything. David is very informative about the facility. David had gone above and beyond to answer any questions we had. I would highly recommend UHaul to any one because of the great customer service we received. Merci encore.
BETH D | Expérience généralea pleasure!
Jim A | Expérience généraleThe gentlemen that helped me was alone and delt with several customers while I was there. He was helpful and loaded items for people, and even my boxes for packing. He was never flustered or impatient. I appreciate that since I did two different transactions. He is a keeper. Thanks!!
samantha m | Premières impressionsMorgan was very friendly and helpful a great experience overall at this location. Very happy!
MORGAN W | Expérience généraleSteve is fantastic. Couldn’t be happier.
Aaron T | Premières impressionsCheck in attendant was rude. I was not told this was an upstairs unit. I cancelled my storage unit.
KIMBERLY T | Expérience généraleA very welcoming staff and very friendly. It was nice to be greeted with such friendly people after a 1100 mile trip.
Douglas B | Premières impressionsSteve takes pride in his work, always helpful.
SHERRY P | Expérience généraleMy ex fractured my tailbone and so I'm trying to slowly move everything out to leave and this is the most convenience I'm so grateful to have found it very appreciative for their health they were very nice
Lisa b | Déménagement en ligneThe 2 people who helped me went above and beyond they are the reason I will be back if ever needed again
William W | Premières impressionsUn travail bien fait
Mark N | Expérience généraleMajor problem with no elevator to the second floor for loading / unloading. Potential customers should be informed of that before selecting a unit.
Charlie M | Premières impressionsHallways need more frequent sweeping, too many cobwebs and spiders. I stepped on the same piece of string often. There was a rat poison box in my unit, however, the mice did get into my storage bag dry goods,flour pasta oatmeal, and had a feast. It would be more convenient to enter with only ONE card swipe Hallway for the 150s sensor light is very slow. As a woman, I walked in the dark hallway too long. Merci
Eleanor L | Expérience généraleSo far everything has worked so well. Easy to use, convenient and clean! Especially appreciate having the carts available to use!!
Heather b | Premières impressionsThe doors often did not work or worked without needing a pass card...letting anyone in. We received two free mos for two trucks we rented. The 2nd month we were told only a very small unit was available. We rented large trucks and were supposed to receive comparable size storage. There actually was more than one large unit available. It was at that point we decided to discontinue any storage there. Very disappointing.
Margaret H | Expérience généraleWe had a unit here for at least a couple years. It was clean and climate controlled. We never had any problems. Steve showed me how to obtain access at least three times because I simply forgot after months had passed without accessing it. Every time, he was courteous and professional. My experience with all the staff at this location has been excellent.
Peter S | Expérience généraleMerci.
Margaret H | Premières impressionsCustomer service was extremely rude and I wouldn’t recommend this facility.
Anne M | Premières impressionsI have a video of the people that work at the counter if you would like to see it please contact me personally and I will gladly forward it
John G | Expérience généraleFrom day 1 the arrangement was exactly what I needed. It was safe, secure, accessible and unbelievably convenient to load and unload. The price was fair and billing was easy. Excellent follow up and customer service. Would definitely recommend and rent again!
SANDY D | Expérience généraleGreat experience. Would use U-Haul again for any storage I need.
Rob R | Expérience généraleI would so recommend this particular UHaul because it was everything that I could ask for in a storage unit. For the last five months I had to use one of the climate controlled spaces in between moves. When I closed out the space and unpacked my things, it was as though I had stored them in my home. Perfect, no mold or smell! Steve and the staff were courteous and helpful.
julia p | Expérience généraleVery helpful and reasonable pricing to meet your moving/storage needs.
Patty A | Expérience généraleI wish the facility had a master key for the provided lock. I almost had to call a locksmith when I thought I lost the keys in the moving process.
Derrick D | Expérience généraleI very much appreciate the free month of storage. It's very helpful with a complicated move!
Derrick D | Premières impressionsGreat place with excellent staff.
Bob R | Expérience généraleNo issues encountered. Process went very smoothly
marvin s | Premières impressionsReally nice facility. Staff very nice and helpful to all of my needs. Would recommed using when in need!
John H | Expérience généralenone
danny d | Expérience généraleThe team at this store knew my needs better than I did! great experience, Thank You!
ron p | Expérience généraleOnly problem was never was able to set up my online account, had to call every month to make payment. A bit of an inconvenience waiting on hold and such.
Brenda R | Expérience généraleEveryone at this location is amazing. We've been here so often during our move. We recommend this U-Haul location for all of your moving and storage needs.
Nicholas Z | Premières impressionsEmployees were very friendly and helpful even though it was Mother's Day....
Gary H | Expérience généraleWe would use your facility again. Thanks.
Mary w | Expérience généraleGreat place easy access.
Harmony R | Expérience généraleVery hey
diana W | Premières impressionsThe installation texted a very very good job
FREDERICK H | Expérience généraleVery knowledgeable and helpful staff. I would definitely recommend this facility.
Maureen B | Expérience généraleQuick, friendly service.
Christopher I | Expérience généraleVery helpful. Truck check-in was easy (and paperless!) The guy walked us to our storage unit, showed us how everything worked. Good folks.
Christopher I | RéservationThe #1 choice is Uhaul
Douglas B | RéservationI am not pleased that I got charged twice upon getting my storage unit and was charged for unknown late fees. The issue was resolved, 2 WEEKS LATER, but should not have happened in the first place.
latrisha m | Expérience généraleGreat storage facility!
naomi s | Expérience généraleNothing but great things to say about the facility and people!
ERIK E | Expérience générale*advertisement said 10x10 storage room 84,95; was charged 109 plus all fees. * Learned I had no access after hours, was told I didn't pay 'extra' for this service. *Mouse ran in front of me in Hall
benjamin s | Expérience générale