Customer Reviews for U-Haul Moving & Storage at Beechmont Ave

6 302 évaluations

8210 Beechmont Ave   Cincinnati, OH 45255
(W Of 8 Mi Rd)

(513) 474-0446

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(513) 474-0446

8210 Beechmont Ave
Cincinnati, OH 45255
(W Of 8 Mi Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Check the automatic transmission, as it's rather noisy when shifting gears - which I told the attendant when I returned the truck. But it wasn't a problem when we used the truck. The truck has 106K miles on it, so that's to be expected.

Salvatore M. 
Évaluation :
5

They make it easy. I enjoy the employee's.

Gregory M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

clayton H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
5

The experience was good and the staff was great. However the pickup truck smelled so bad of cigarette smoke that driving around in the truck was a miserable experience.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenni S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE B. 
Évaluation :
4

Offer at least a small enticing discount or credit to repeat clients. As a prior customer, I asked, upon check-in, if a discount was available. Therefore, I feel less compelled to use U-Haul next time a vehicle is needed.

Andrew S. 
Évaluation :
1

Everyone I met was rude inconsiderate preachy and just basic assholes the place should be shut down

RANDALL K. 
Évaluation :
5

The young lady at the desk was exceptionally nice. She is a very nice person.

Donna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie B. 
Évaluation :
2

Asked for a appliance cart to be in the truck and it was not in there!!! Also set up movers though U-Haul website and the day I picked up the truck the movers we're Suppose to meet us at our condo at 8 am and I received a email from them at 8:15am saying they needed to reschedule for the next day . Which was very unacceptable since I had the truck all ready rented for the day !!! It took about 2 hours on the phone trying to get a more movers to come !!! Was told to have fuel tank fill back up to half a tank when I brought the truck back. So I took a picture of the dashboard before I left U-Haul store and it was just below a 1/2 a tank all ready!!!!

Richard W. 
Évaluation :
5

Thanks for making the reservation and mobile pick-up option relatively easy. Will continue to come back.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

It was quick and easy

Robert G. 
Évaluation :
5

as always; steve and crew delivered! thanks.

James A. 
Évaluation :
5

Staff was nice. Easy to get to location.

Elisabeth H. 
Évaluation :
3

You have employees using their own phone to take pictures of drivers licenses and license plates. That is a huge id theft issue.

greg S. 
Évaluation :
5

Very helpful and efficient process both checking out and checking in the equipment.

keith H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
3

Second time in less than six months renting from U-Haul and each time U-HAUL did not have what I wanted available even after reserving two weeks in advance. Very disappointing with the Milford location very satisfied with the Beechmont location

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan O. 
Évaluation :
5

Nothing - great service! Very friendly and organized! Merci.

Stephen P. 
Évaluation :
5

Rien

Lorenzo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prince E. 
Évaluation :
3

Agent was inexperienced and kept losing my information in the computer. The same info was entered 3X. The experienced agent was slow to intervene. When I finally got out to the space to hookup, the trailer had a broken latch so I was further delayed.

BARRON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
4

Trailer tire had a screw inbedded in tread. Location did not have another trailer and would not repair the tire. Stated that I would have to call roadside assistance.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Staff were very helpful and friendly!

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corbin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steve P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond Y. 
Évaluation :
5

Great location to deal was very fast friendly and helpful!! Definitely using agin if needed!

Travis P. 
Évaluation :
5

Had a great experience at U-Haul Beechmont. I tried to use the app and ordered the wrong equipment. I stopped in a few days before my rental and was they fixed everything. I picked up my rental with ease and was on my way. When I returned I checked in with ease as well. Great experience ðŸ' thank you!

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna H. 
Évaluation :
1

The pick up and use of the van could not have been easier. The condition of the van honestly surprised me because it was so clean and well maintained. My issue with the experience is that I was charged for 100 miles that I didn't drive. I contacted Uhaul customer service on Tuesday and was told I would receive a call back from the general manager of the location at 8210 Beechmont Ave in Cincinnati where I rented the van either that day or the next day, and it is now Thursday and I haven't heard from anyone. There was clearly some issue with how the mileage was recorded either before I rented it, or it was recorded wrong after I dropped it off because the mileage was exactly 100 more than what I actually drove. My mile estimate was 50 miles, and I likely hit 52, but it was all local driving, so there is zero chance that I drove 152 miles. This resulted in me being charged an extra 95 $. This is unacceptable and why I am rating it a 1 star.

Brian N. 
Évaluation :
3

I expect to have a full tank of gas when picking up a truck or any sort of rental. The truck only had a 4th of a tank full. I called to ask why there was only a quarter tank and they explained that only a quarter of a tank has to be filled. I couldn't get a straight as to why but how to fill up to a quarter tank when the job is done. Wouldn't it be easier to have the driver fill up the tank when they are done?! Common sense. I will not be using or recommending uhaul again.

Christina D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Desiree B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny M. 
Évaluation :
5

Fast friendly service.

Nathan S. 
Évaluation :
5

All good

Edward K. 
Évaluation :
5

Great service

Prince E. 
Évaluation :
5

The young woman who helped us was great!

Diane G. 
Évaluation :
5

Our moving help from MovingHelp.com, promoted by U-Haul when making a reservation, was a no-show. This location, on behalf of U-Haul, took no responsibility. Can you imagine our nightmare when we're looking at all of our belongings and no help arrives? And that I paid over 300 $for and arranged 3-weeks earlier? There was no phone number to reach anyone at MovingHelp.com, and as I said, the U-Haul folks at our local location said it was out of their hands and made no effort to help. I will seek other arrangements for trucks in the future. And I will certainly not trust U-Haul's recommendations and offering ever again. (Thankfully, we have amazing friends!)

Bruce T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Buford P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
3

Called to inquire about renting a box truck and sat on hold for 15 minutes. Went to Beechmont location after waiting on hold and no answer. Representative did not provide information about rental till finishing up paperwork. He was not very customer friendly. Was told to park personal vehicle in side lot but no spots available.

Geona E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G.  |  Expérience générale 
Évaluation :
5

I believe her name is spelled Uwana. She checked me in and back upon return. She is such a pleasure and so sweet to work with....we have worked with her on another rental as well. She should be lifted up for her work and personal touch to make you feel at home.

Denise D. 
Évaluation :
5

Pickup truck available on very short notice. Easy

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
3

When I checked truck in I asked the member to check if I had enough gas. The gauge was between 1/4 & 1/2 and was supposed to be at 3/8. He turned on the truck, checked it and said it was “good”. On my bill I received a gas charge of 22 $. I would have driven to a nearby gas station and topped it off got a fraction of that if he would have told me

Joseph M. 
Évaluation :
5

Only did after hours drop at this location. Everything looked nice and organized and was clearly a fully functioning Uhaul center.

Nicolas R. 
Évaluation :
5

it's a pleasure to work with steve and his crew!

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

I'd give them my first born, if it would please the Uhaul. God Bless this devout covet absolutely serving the greater Amelia area in ask her true pride and glory. God bless America.

David S. 
Évaluation :
5

Return was after hours and everything went well.

GARY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur W. 
Évaluation :
5

Jewanna helped us and provided exceptional customer service. She explained everything clearly and also provided some great suggestions to make our move easier. She is a great asset to your business.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Great customer service thank you for the quick and painless return.

Diana G. 
Évaluation :
3

This is my family's second truck rental in the last few weeks. I don't think that there were any discussions of insurance before the first rental other that to confirm our personal coverage would be adequate. When I reserved the second rental, there was no discussion of additional insurance charges as part of the expected charges. It was only at the rental desk that insurance options appeared on the screen and no information on the selection screen to indicate that the quoted fees were for each "day" of rental. I fell that the process was less than transparent.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

I am a doofus and accidentally booked my truck for next MONTH. Whoops! But the team here took great care of me and got me the truck I needed anyway, no problem! Also, the lady that helped us when we returned the truck was just an absolute delight. She was so fun and friendly, it really brightened our morning. I'm sad I didn't catch her name, I should have just to say thanks and publicly applaud her. So - Thanks for a great experience, all around!

DILLON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

This is the 7th time I used your motorcycle trailer and it has always performed well. The people here are friendly and always helpful.

Cary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY M. 
Évaluation :
4

Very professional

Anthony L. 
Évaluation :
5

The two young men were great, had the paperwork ready. They were very appreciative that we brought the truck back early.

RICHARD W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roiden G. 
Évaluation :
3

Not add a fuel charge to a tank that was topped off

Lester B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARCELLE B. 
Évaluation :
4

Not charge me an extra 9 $without telling me why once I leave

Shane G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard M. 
Évaluation :
1

I was there twice in one day, once to pick up a package of furniture pads and once to return them a few hours later unopened. The man who waited on me was grumpy, barely said anything to me except he "had" to charge me, even though I brought them back unopened a few hours later. There was no customer service AT ALL. I would never rent anything from this location again. It wasn't about the 5 $it was all about the lack of customer service. A 'good morning, how can I help you?' and a 'thank you' would have gone a long way.

sandy G. 
Évaluation :
5

Very easy and quick drop off. Experience was very pleasant.

Karen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean L. 
Évaluation :
5

The young man I worked with, I believe his name was Tyler, did an excellent job! Very professional and friendly. Nice to see great customer service for a change.

Rebecca G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NATALIE S.  |  Online Move In 
Évaluation :
5

So far everything has worked so well. Easy to use, convenient and clean! Especially appreciate having the carts available to use!!

Heather b.  |  Premières impressions 
Évaluation :
2

The doors often did not work or worked without needing a pass card...letting anyone in. We received two free mos for two trucks we rented. The 2nd month we were told only a very small unit was available. We rented large trucks and were supposed to receive comparable size storage. There actually was more than one large unit available. It was at that point we decided to discontinue any storage there. Very disappointing.

Margaret H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Solomon W.  |  Online Move In 
Évaluation :
5

We had a unit here for at least a couple years. It was clean and climate controlled. We never had any problems. Steve showed me how to obtain access at least three times because I simply forgot after months had passed without accessing it. Every time, he was courteous and professional. My experience with all the staff at this location has been excellent.

Peter S.  |  Expérience générale 
Évaluation :
5

Merci.

Margaret H.  |  Premières impressions 
Évaluation :
2

Customer service was extremely rude and I wouldn’t recommend this facility.

Anne M.  |  Premières impressions 
Évaluation :
1

I have a video of the people that work at the counter if you would like to see it please contact me personally and I will gladly forward it

John G.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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