The wait to get the vehicle was ridiculous. Mainly when you order on line to pick up the vehicle. You need more than one person working on Saturday .Saverna B.
Customer Reviews for U-Haul Moving & Storage at Belair Rd
Pour nous contacter
Baltimore, MD 21206
(Belair Rd and Moravia Rd ON STREET PARKING!)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Aaron S.
Great serviceWanda L.
Great service and friendly staff.GEORGE W.
Le client n'a pas laissé de commentaire.Denise C.
It was hard to pull into the lot when I returned the trailer in the afternoon, there was lots going on.Alastair M.
Great customer service when checked out and returned vehicle.Antoinette P.
Le client n'a pas laissé de commentaire.Akuvi O.
Le client n'a pas laissé de commentaire.Belinda M.
Le client n'a pas laissé de commentaire.Andrew P.
Le client n'a pas laissé de commentaire.Bernard J.
The in store employee, she has always been very nice, friendly and professional.Lisa L.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Eugene E.
The location is so hard to navigate. The staff is friendly and helpful, but it's just a horrible location to get in and out of with trailers. Upon return, there were so many trucks I could not get into the space. The location is on a busy road so there is no other places to park.Oliver T.
Le client n'a pas laissé de commentaire.Lakeisha B.
Always had great service. Office staff is very proffessional. They are great at solving issues.Terence M.
The guy there yesterday 4/30/22 was exceptional, he want over and beyond for me, and I really appreciated it. It made my dayBRANDI M.
Stop over booking this location because if falls on the staff that works at this location and it's not fair that they have to deal with multiple bull crap from the costumerschristopher B.
Le client n'a pas laissé de commentaire.Karen P.
It's all goodIna B.
Le client n'a pas laissé de commentaire.Dwight J.
The guy there was working by himself on his day off..He was very nice n pleasantLeCarol M.
Le client n'a pas laissé de commentaire.MARCUS P.
Everything was fine. Great customer service. I'll be using your service again. ThanksCAROLYN R.
Le client n'a pas laissé de commentaire.Carl H.
Le client n'a pas laissé de commentaire.MichaelShane B.
Le client n'a pas laissé de commentaire.AYANNA S.
Excellent service à la clientèleGary A.
Le client n'a pas laissé de commentaire.benjamin A.
Le client n'a pas laissé de commentaire.SIERRA A.
The customer service was excellentAudrey C.
Customer service was great! It's feels good giving your hard earned money to a professional location. Thank you !!Shannon G.
Le client n'a pas laissé de commentaire.JANICE W.
Lady a desk was very helpful and friendlyWILLIAM B.
Love the new model cargo van.Joe V.
The staff when checking out and checking out was friendly and helpful. Everything was fast and easy. I was very pleased with my experience.TANYA W.
Le client n'a pas laissé de commentaire.ERIC T.
Le client n'a pas laissé de commentaire.Kim G.
just keep maintaining outstanding customer service.Bobby P.
Le client n'a pas laissé de commentaire.lisa L.
You got it!Ruth O.
Le client n'a pas laissé de commentaire.Gregory H.
The manager was very professional, respectful, and very helpful. I enjoyed speaking with her as she has such a pleasant personality.Maria S.
Le client n'a pas laissé de commentaire.Taiwanda M.
Le client n'a pas laissé de commentaire.Alexia K.
customer service a little to be desired, very terse and somewhat akward. There was extended wait time while customer service guy seem quite nonchalant while consorting as a trio outside. someone needs to explain there is a $20 fee for returning truck after hours. The irony is I could have kept the truck and return next day without charge and I went to this location as the lady manager was always professional and curteous.wainford L.
Some of the items were not working properly and there was a chip in the windshield other than that it was greatEbony S.
Le client n'a pas laissé de commentaire.latoya D.
Le client n'a pas laissé de commentaire.Rick K.
Tara (think that is her name... she is the manager) is awesome! She was super friendly, helpful, and quick at getting our trailer rented and hooked up.Randal F.
The manager (a young black female who's name I can't recall) was very professional and very personable. She deserves a raise/promotion. Only complaint she needed more help in assigning the vehicles and equipment.David J.
The young lady that helped me was super nice and was handling multiple customers including myself while also trying to make another customer understand she couldn't let him rent the equipment because of his license being expired and having the phone ringing.Lisa S.
Thus facility was fine, uhaul the online experience was terrible awful and I hope I never have to use uhaul again. The interface was clunky, I had to go thru the process 3 times I lost the first rental and had to go someplace different because I didn't finish the online pickup form fast enough. Again, the facility on bel air road was fine, they did the best they could with your clunky inefficient system, but uhaul as a company has lost my business. Get your act together.beth W.
Tyra is the bomb.com. Seriously, your rep Tyra provided me the best customer service I've experienced in the entire state of MD. She goes over and beyond the call of duty for the customer as well as the business. I won't visit any Uhaul other than her location in Baltimore, ever again! You hired a superstar!!!!Aiyda E.
Le client n'a pas laissé de commentaire.Danielle R. | Premières impressions
Service was a1Habeebah M.
Great friendly customer serviceWalidah Y.
Le client n'a pas laissé de commentaire.Zina B. | Expérience générale
Le client n'a pas laissé de commentaire.TAMAIRA C.
Le client n'a pas laissé de commentaire.CLAUDE M.
Le client n'a pas laissé de commentaire.Christina B.
Le client n'a pas laissé de commentaire.Donna C.
Le client n'a pas laissé de commentaire.DREW M.
I charge 3 times for three different paymentsJean B.
Nice workers. Very attentive. Great job!Henry N.
Le client n'a pas laissé de commentaire.Adaisa M.
Staff was friendly but not knowledgeable about unit availability or the computer system .Tanea C. | Expérience générale
Everyone and everything was great! Friendly and accommodating. I have rented trucks before, but this location is the best. Very pleasant experience. The guys working there deserve a raise!GEORGIOS S.
Have more attentive staff.Kelly M.
I always this location. Always friendly & clean.TIFFANI C.
The truck broke down twice and cigarette ashes was on the floor ,but this location have great customer service. I did tell the associate my concerns and she stated we'll make sure you are compensated for the breakdowns. I told her the dolly was not in my contract but I needed it so she said for the exchange of the breakdowns we won't charge for the rental of the dolly. I will always recommend anyone the this location.â˜ºï¸ Always a pleasure to go to this location.SHAUNTE J.
Le client n'a pas laissé de commentaire.John P.
Excellent and Exceptional customer service. No improvement needed.Robyne P.
The GM is always trying show me how to save moneyStanley B.
Le client n'a pas laissé de commentaire.carlos G.
Always having good maintenance and clean trucks.?Thank You for your service.Jackie W.
The associate that helped me in the morning was great, very helpful and quick. When I returned the equipment the afternoon associate was also quick to take the keys and ask if everything was good. Only issue was with the 24/7 pickup drop off not working for me that morning, but the associate was there so it didn't matter.justin L.
Slow service, trunks not availableBrittany J.
Iike the courtliest people, who run the ficility.Stanley B.
More staff!!!Denise C.
The equipment I requested (dollies) weren't in the truck. Thankfully I didn't need them.Tiffany F.
Le client n'a pas laissé de commentaire.Deborah K.
The $20 fee to drop off over night is a bit much. My original reservation was a mobile pick up and drop off. So the fee to drop off was unexpected.Angel W.
The Guy,that was acting,as Manger,or sale person,had a negative attitude, towards customers, also tryed to threatening, me with a $50 extra charge,stating the rear,of the u haul,floor wasn't cleaned,in which it was,,I think he discriminate,against guys which isn't gay,as he is.. This is a matter,in which it needs to be taken up to a higher management, or he needs to be removed,from Belair rd location..robert B.
Although there was a trap there were still mouse terds on my things.bonita f. | Premières impressions
I don't like having to use a step ladder for the lockers.THOMASINA J. | Premières impressions
Le client n'a pas laissé de commentaire.Elenora C.
They was greatWanda L.
Le client n'a pas laissé de commentaire.JAQUANNA J.
Great service !Tre E.
The professional customer service was excellent!! I have no complaints.bonita F.
I had a great experience employee made me feel comfortable with easeJill S.
The staff was friendly and knowledgeable when I arrived I will return to this location!!!Sharon B.
Le client n'a pas laissé de commentaire.DAVEONA P.
Staff was very rude, one gentlemen was blocking my exit bringing truck back to shop got out of his truck told me to get out of his way!Brad T. | Expérience générale
Very much GHETTO & unprofessional!!!Tatiana B. | Expérience générale
It was okay but I have yet to get confirmation that my unit is checked out on the day I did it.Jenise L. | Expérience générale
Le client n'a pas laissé de commentaire.JEMIL Y.
Absolutely fantastic service, from the people I spoke with on the phone, in person on pickup, and also on drop off. The truck was well maintained and drove like a dream. Fantastic all around experience.ALIZA S.
Le client n'a pas laissé de commentaire.Jerry H.
Theft of catalytic converters from vehicles was causing huge delays checking in (I waited about an hour to get a van). Typical Baltimore, not really your fault, but also pretty annoying. Staff was trying their best. Return of vehicle was very easy.BENJAMIN R.
Thx a lot best place nice peopleALEXANDRU P.
Le client n'a pas laissé de commentaire.JIMMIE D.
You'll sold my storage by mystake in I'm really mad my things being soldrobin j. | Expérience générale
Le client n'a pas laissé de commentaire.RONALD L.
Tyra is a perfect employee she gave me the best costumer service I've ever received. She's amazingLeyontae C. | Premières impressions
Le client n'a pas laissé de commentaire.ANTHONY M.
Le client n'a pas laissé de commentaire.CARL K.
Le client n'a pas laissé de commentaire.BARBARA A.
Le client n'a pas laissé de commentaire.Tyrone A. | Premières impressions
Terrible experience i would not recommend at all. Im glad I never have to interact with these people againsierra p. | Expérience générale
Le client n'a pas laissé de commentaire.Danyelle W. | Expérience générale
I don't do stairs well because of arthritis so when showing me the unit I had to do stairs to get to my area, so a little inconvenient for me. Once inside building on the main floor very convenient to get to.. Place very clean. Inside, right size for my needs. Lots of space for things I needed to place there. Anything you needed to move into your storage area was right there.Geneva A. | Premières impressions
The Employees were Very friendly and helpful however, The U-Haul storage units were not as recommended, I was offered a 7x10 that was a 5x8 once measured. Please ensure that units are the correct size advertised.MICHAEL B. | Premières impressions
Le client n'a pas laissé de commentaire.Chanel K. | Expérience générale
Their was only one staff member to help everyone's needs coming in for a uhaul/storage etc. Also, the staff when returning a truck was very ignorant.TONYA K. | Premières impressions
Rat infested Staff customer service is trash President of location is trash Continued to bill me for 2 months after I moved out. Would not recommend to anyoneDeshawnda J. | Expérience générale
Le client n'a pas laissé de commentaire.robin h. | Premières impressions
Le client n'a pas laissé de commentaire.Sonetta G. | Premières impressions
The best part of the experience was working with the front desk person Antonio. As I've written before he went above and beyond to make the experience easy and understandable, all while working alone on a very busy day, with a line nearly out the door. He made me feel like I was the only one being helped and never lost his smile! Give that guy a RAISE! : )Nannette H. | Expérience générale
When taking out my stuff there was rat poo on my stuff other that there was no problem.Khadijah J. | Expérience générale
Some of my things had mouse droppings on itnichole r. | Expérience générale
Staff was extremely helpful and friendly, even on an extremely stormy day and the facility was neat and clean.Cynthia H. | Premières impressions
Le client n'a pas laissé de commentaire.Tracey K. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer P. | Premières impressions
Le client n'a pas laissé de commentaire.Amdrio G. | Online Move In
Le client n'a pas laissé de commentaire.Danielle G. | Expérience générale
This was not a bad run. Thanks for making it easy for meCarla S. | Expérience générale
ANTONIO was AMAZING. I witnessed grouchy tired people come at him and he kept his composure while dealing & resolving their issues. When it was my turn, he was kind and amicable even though he seemed to be the only front desk employee in one of the busiest days of the year in B'more GRADUATIONS all over the city! Lots of moving ins and outs. He handled everything though I bet he wishes he had backup! Give the guy a BIG RAISE! ❤️❤️ The only problem we had was after hours entry. The BIG sliding door would NOT open - forcing us to unload an entire load through the small door. Thanks for listening !Nannette H. | Premières impressions
DIRTY and !! RODENT INFESTED !! !! RODENT INFESTED !! !! RODENT INFESTED !! !! RODENT INFESTED !!Shaurese D. | Expérience générale
Bad Service bed everything Belair RoadMoravia U-Haul don’t go thereeddister c. | Premières impressions
Wish there was better parking especially for the front units. Wish the buildings were connected. Have a unit in front and one in the back. That's only because there are no large units available. But this location is very convenient for me.Yolonda M. | Premières impressions
Le client n'a pas laissé de commentaire.Stephanie N. | Expérience générale
Le client n'a pas laissé de commentaire.Hunter t. | Premières impressions
Charged my account an extra $100 without telling meMICHELLE H. | Premières impressions
Didn't have any issues. I've never had a storage unit before, but I think this one went well.Giovanni E. | Expérience générale
Le client n'a pas laissé de commentaire.kim j. | Expérience générale
So much of my things were ruined by rodents., roaches and there was some water damage. The staff was great and the storage area wa not great. I would not recommend this facility to anyone.Myra S. | Expérience générale
Le client n'a pas laissé de commentaire.pamela t. | Premières impressions
Le client n'a pas laissé de commentaire.pamela t. | Premières impressions
Would use againcynthia w. | Expérience générale
Day time hours need more personnel but she was gracious in her Service. I think her name was Teresacynthia w. | Premières impressions
Le client n'a pas laissé de commentaire.Earldean A. | Premières impressions
Le client n'a pas laissé de commentaire.Mason Z. | Expérience générale
Le client n'a pas laissé de commentaire.Latoya M. | Expérience générale
I was rented a unit which was occupied. I had to wait for the staff (whom was very friendly and helpful) to find me a unit. The check in pad didn't work. The portable stairs didn't work properly. I had 3M movers there and was paying by the hour. Needless to say that they were being held up for their next job. While I'm force to incur additional charges. Unsatisfied customer.Tonya F. | Expérience générale
I experienced having mice in the storage unit after a very short period of time. I since moved out.Robin W. | Expérience générale
Le client n'a pas laissé de commentaire.Angel Rafael S. | Expérience générale
Excellent service à la clientèleBrian J. | Premières impressions
Was very pleased with the facility and the customer service.ROBERT W. | Expérience générale
The customer service was friendly billing can have some miscommunication but they try their best to resolve it quickly.Erica M. | Expérience générale
Every one was friendlyErica M. | Premières impressions
Excellent service à la clientèleRico D. | Expérience générale
The rates are too high. Staff a little unprofessional. Always people hanging around. Customer service takes too long.Kim A. | Expérience générale
Good. SeriousRico D. | Premières impressions
Loved the staff, they called me when something didn't seem right with my payment and worked with me. The manager remembered me by name. Excellent people skills. Kinda wanna fill out a application nowMelanie S. | Expérience générale
Staff was courteous and friendly. I felt safe.Linda C. | Expérience générale
Thanksleo c. | Expérience générale
Professional staff Clean facility Great prices,HYWEDA T. | Réservation
Customer service didn’t help at all They are not professional at all and they don’t help youFARDIN A. | Expérience générale
The young lady that is the receptionist by the name of Kim is so awesome! Very respectable and knowledgeable. I absolutely love when she's there. I Frequent t that location for that reason.YOLANDA W. | Réservation
Very friendly and helpful staff. I will definitely use this location in the futurecharles d. | Expérience générale
Had to throw away all of my belongings due to rat and/or mice feces & urine all over my items. No one has really helped with reembursing my belongings or what I've payed to keep my things there!DYAMON b. | Expérience générale
I didn't like the fact that it wasn't 24 hour access you had to pay extra,I believe that should be a given. Also I noticed some mouse infestation because I found some mouse dropping's on my belonging.india c. | Expérience générale
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