Évaluations des clients U-Haul Moving & Storage at Belair Rd
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Belair Rd
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Edward H. le
The sales associate was very helpful and customer friendly. She made rental experience easy.
Quianna S. le
Not all staff members were welcoming and hospitable.
Brian J. le
Great customer service
Karen C. le
The service was poor
JEREMY M. le
The staff here needs help! Its no reason the young lady on the front desk should have to leave her station (and a line of people) to go outside and handle issues.
Katrina J. le
I had a reservation for 8 am on a Saturday morning there was no parking available when it says there is limited parking. There was only two staff working so a 8am pick was now an 8:40 pick very slow. When I returned the vehicle I had to wait a while for it to be checked in because there was still only two staff working. The staff was friendly
Henson S. le
Antonio is the best!! Dealt with him a few times and he's a great worker!!
Kristen B. le
Great staff, very helpful and informative.
Timothy M. le
Received great customer service when picked up. Easy, simple drop off.
Sylvia F. le
Reservation was made on line but changed and I was not notified. Staff accommodated my request. Thank you to the staff.
Tara R. le
The gps system is bogus. They will try charge u for something the last customer did due to passing the rental soon as it's checked back n ...so as to not cleaning out b4 giving to next person that mess may become ur charge.
Tavaughn P. le
Great customer
ROBERT W. le
Was very pleased with the facility and the customer service.
Thomas S. le
I was charged $237.00 for a broken mirror that I am not responsible for. Even the uhaul accident report designates the time of the incident @ 12 hours after the truck was returned. I'm very distressed concerning this and the charge has already been debited from my account . I need someone from your management to review this. Thomas Schwind 443-850-3622
Hyweda T. le
Great service
Barbara L. le
(1) The location could use some parking. I had to park a block away and walk to the building. (2) The website didn’t let me know, when I reserved a van online, that I couldn’t pay for it with a debit card. I reserved it with a debit card. I had to pay extra for a box truck instead - $1.29 a mile instead of $0.89, and $14.00 for insurance instead of $10.00. Also, because it was a 10’ truck, it had no loading ramp, so it was hard for me to climb in and out of, compared to the van I had wanted to rent. (3) I ordered a utility dolly; but when I arrived at my destination, I discovered there was no dolly in the truck. When I returned the truck, I reported it to the staff person I spoke with by phone, and she promised this $7.00 charge would be removed from my bill. It was not removed, and now I have to deal with calling them again to request that this charge be removed. (4) On the other hand, here’s a positive note: The staff at the location were courteous. Also, I thought I could return the truck before closing time, but later I realized I would not be able to return it on time. The personnel I spoke with by phone were very helpful in getting me an extension and later handling the truck’s return.
Samuel M. le
Both young ladies were polite and professional. Great doing business with them.
Hugh T. le
Change the complete staff . Manager smokes like a train and workers is very unprofessional and untidy
Gail D. le
Sharon was Awesome!
Tammy N. le
Great
Patricia S. le
Excellent customer services, I don’t know of any improvement if possible someone can picku the car after moving
Lillian P. le
Everything was Wonderful!
Gregory A. le
Truck sound like it was going blow up, No power, Prices a like high, for bad equipment, nothing about it was worth $180 , need to invest in better I u haul trucks , or take the one u rented to me and get service or not rent at all
marc D. le
Kim was absolutely AMAZING. She definitely is an asset to the company. I would love to see her in a position of leadership. I watched her prior to servicing me and her attention to each customer was second to none. It’s almost like she knew each of us personally. Please thank her for me and tell her that it was a job well done.
Ronald H. le
Billed incorrectly and I’ve been trying to get in touch with the manager or regional manager.
Mika'Eel A. le
Make it a little bigger
Simone H. le
The 10ft van only had half the tank filled, but the woman that checked the mileage on the van didn't tell the man about the gas before letting him hand the keys over to us. My other issue is that when it came time to drop the van off, the lot was getting full and when we parked in the drop off are, the man told us to find a parking spot for it
Kirk S. le
Always easy breezy - even if a tidbit slow MOSTLY due to customers not UHaul staff.
Charles A. le
Courteous and cordial. Professional business folk.
Quiana F. le
The vehicles should be inspected a little more closer
Manuela M. le
Store employee, Sharon Luette gave excellent customer service at the 4650 Belair Road, Baltimore, MD 21206, store location.
karen` G. le
The amount of miles in the truck was different from what was on paper. They would have charged me for using over 100 miles instead of what I actually used 15 miles if I didn't check before leaving.
ANDREW K. le
Young woman working when I returned vehicle. She was outstanding and helped speed things up!
Sarah K. le
Last Wednesday, I ordered a pickup truck at the UHaul on Belair Road to pick up a couch. When I got there, they were having issues with their propane tank leaking and two guys with another car yelling at them. I was late picking up the couch and wanted to get out of their hair. As soon as I pulled out, I noticed the dash said the oil needed to be changed and there was a sensor error. Someone also left their phone in the car and a guy named “Stink†kept calling. The employees at UHaul told me to take a picture of the mileage of the car to make sure it was right but there was nowhere on the dash that read the mileage. I know I should have turned the car back in and said "forget it" but I really wanted this couch, the two employees there had their hands full, and my husband would have had to turn around and pick me back up. I understood that I would be charged $4 a gallon for not filling it up. I did not mind because I would only be using 1 or 2 gallons and I wanted to be done with this truck as soon as possible. The paperwork says I went 17 miles and used 5.8 gallons of gas. That means this truck got 2mpg. Two miles per gallon of gas. I could not find any information on the legal limit of mpg on a vehicle but I am suspicious as to if that vehicle would pass an emissions test. I tried to call the location but I ended up at a more corporate line. At first, I thought I was talking to a computer but then they asked me how to pronounce my name. I suspect he did not speak English and was reading off a script. That is not necessarily a bad thing but he could not understand why a truck that gets 2 miles to the gallon was an issue. He transferred me to a supervisor who tried to call the Belair Road location but no one picked up (although she told me that the manager at the location said the truck got 19mpg so someone must have picked up). She suggested I try to call them. However, she reiterated several times that I should have just filled up the car and it would have saved me money. That is not the issue. If I had put 5.8 gallons in the car and seen that I went 17 miles, I would still be livid. Whether it cost $24 or $16, 6 gallons of gas is ludicrous for 17 miles. It seemed like she wanted to blame me for this 2mpg truck. That is all this supervisor would say. Save yourself and record everything on their vehicle if you have to use this company. But don’t unless there are no other options.
Patrick S. le
I made a reservation online, but when I went to the location, they didn't have a vehicle. It seems the online reservation system did not accurately represent what they had. Luckily for me, a person returned with a vehicle and I was able to take that one. I had no complaints about the people at the location. They worked pretty quickly and I was out the door with a vehicle very fast.
John C. le
Staff was friendly and quick. The rental process was hassle free!
Antonio J. le
I liked everything except the customer service. The young lady was very unprofessional.
Michael M. le
This is my 2nd time renting from this location. There’s really not much more you could do to make this rental any better. The account rep that handled my rental, Sharon, was outstanding in every capacity. Thank you.
Dominique E. le
I’m being charged for the clean up but the truck was dirty before I got it. I got a link to check for issues but when I went to click it, the link has expired. I didn’t want to state that it was clean for the next person if I knew it really wasn’t.
tracy G. le
The customer service assistance at this location is horrific. I continue patronizing this establishment, however, nothing changes for the positive. Uhaul, poorly trained staff is a negative reflection on your business. Do better!
Robert G. le
I thought your staff was super friendly and helpful.
Melvin J. le
Continue to be professional .
Aaron W. le
Both staff who supported me were excellent. They made sure the motorcycle trailer was properly attached to my vehicle and easily identified an additional part necessary to do it. Very happy to have come to the Bel Air Road location.
Erica M. le
The customer service was friendly billing can have some miscommunication but they try their best to resolve it quickly.
jason H. le
The service was the worst I have every had at that location.
Eugene W. le
The woman who waited on me on 11-16-2019 was great, patient and knows her job WELL.
Aneeshah W. le
The first van that i reserved driver side back tire had a hole on the tire that if I was to hit a curb the tire would bust. I made them aware of that so they had to give me another van. I get all the way back home to load the van and saw that someone forgot to unlock and provide me with the key to unlock the lock, so I had to go back for them to give me the key. I had a good experience besides that issue.
Karen M. le
The Belair Rd location need better internet to reduce customer wait time. I waited over minutes in the store just to receive a copy of my receipt due to poor internet signal. That is unacceptable.
Tinesha K. le
The pickup we ordered was not ready or there if I didn't say anything about the reserve $50 that they owed me the sales clerk was not going to say anything to me. It took more than a couple of days for the refund money to come back on my credit card, the sales associate told me pacifically it should be there by that night, and it wasn't it took a couple of days. I was not satisfied at all.
Tayvon W. le
Make sure all mirrors are fixed before renting out vehicles
Alton S. le
Allow parking on the lot in the space rented by the uhaul would be great.
Jordan S. le
You should be able to drop a uhaul off at ANY location no matter what! I have always picked my truck up in on place and dropped it off at another. Go to Baltimore for the first time and its the worse experience ever! I had to drive all the way from I moved back to Bel Air road (which was more miles and more money and more gas) Just to take that truck back! Also I was never charged $7.00 for using a dolly that is already in the truck! You all have become scammers and in the past I have always used uhaul... never again!!
Natalie G. le
No help was offered by staff to unhitch a car dolly upon referral.
DENISE D. le
Nothing...everything was perfect. Professionally managed.
Shandia M. le
Friendlier and faster employees.
Clezel F. le
Better wifi service so the online process works better.
Kathleen M. le
The check in process was belabored and unnecessarily difficult. The staff in the store didn't seem to know what was going on.
Lanise L. le
The person when we returned the truck seem like he wish he did not come to work
Erica M. le
Every one was friendly
Rico D. le
Great customer service
Kim A. le
The rates are too high. Staff a little unprofessional. Always people hanging around. Customer service takes too long.
Rico D. le
Good. Serious
Melanie S. le
Loved the staff, they called me when something didn't seem right with my payment and worked with me. The manager remembered me by name. Excellent people skills. Kinda wanna fill out a application now
Linda C. le
Staff was courteous and friendly. I felt safe.
leo c. le
Thanks
HYWEDA T. le
Professional staff Clean facility Great prices,
FARDIN A. le
Customer service didn’t help at all They are not professional at all and they don’t help you
YOLANDA W. le
The young lady that is the receptionist by the name of Kim is so awesome! Very respectable and knowledgeable. I absolutely love when she’s there. I Frequent t that location for that reason.
charles d. le
Very friendly and helpful staff. I will definitely use this location in the future
DYAMON b. le
Had to throw away all of my belongings due to rat and/or mice feces & urine all over my items. No one has really helped with reembursing my belongings or what I’ve payed to keep my things there!
india c. le
I didn’t like the fact that it wasn’t 24 hour access you had to pay extra,I believe that should be a given. Also I noticed some mouse infestation because I found some mouse dropping’s on my belonging.
Haut de la page