Sometimes they be having to much going on at one time like when I go to check in I already expect delays but more so from lack of employees but they do their best so that's all you can ask for but the lot man is the bestWALTER G.
Customer Reviews for U-Haul Moving & Storage at Belair Rd
Pour nous contacter
Baltimore, MD 21206
(Belair Rd and Moravia Rd ON STREET PARKING!)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great friendly staff. Love the walk in a place with good atmosphere.DEBORAH H.
The service was good.LEON T.
Secure the location better and when an customer call with concern check into it before you just brush them off!LAVONYA P.
The young lady that waited on me Thursday morning 1/13 was one of the best I've encountered--I'm sorry I don't remember her name, but she was sooo friendly!!STEPHEN M.
Le client n'a pas laissé de commentaire.Macdonald T.
Le client n'a pas laissé de commentaire.AMANDA M.
Le client n'a pas laissé de commentaire.JIMMY G.
Keep the same kind of good wokerDamon H.
Le client n'a pas laissé de commentaire.Geunbae L.
Le client n'a pas laissé de commentaire.Clonel N.
Le client n'a pas laissé de commentaire.Roger B.
Staff was very pleasant and attentive and caring !!!Short J.
Online pick-up was terrible and non-functional. Fortunately there were employees at this location who made the check-in process easy. They were courteous, knowledgeable, and professional. There is no digital substitute for actual in-person customer service.Jennifer C.
FYI the windshield wipers need changing other that everything was great. Thanks a lot UhaulRHONDA E.
Le client n'a pas laissé de commentaire.Tawanda E.
So grateful that the location was open for an extremely hard move. Every employee was excellent and friendly. There was an error with my extension and I was over authorized but it was easily fixed the day of return.CLARE B.
I was overcharged because the website was not working when I dropped off my rental. I've used uhaul for many year and never had this happen.Khaira M.
I received excellent customer service. I was provided with courtesy and respect. I received the equipment needed for my move. The staff was awesome. Mostly I received my equipment at a very reasonable and affordable price. It was still within my budget.BRIDGETTE P.
Wait time when picking up was to long. Pick up was at 8am which I was there but wasn't seen until 8:40 am. My rental time just went from 10 hrs to 9 hrs. I lost a hour that I paid for but would have been charged a late fee if the truck brought back.Marcus C.
Le client n'a pas laissé de commentaire.WAYNE H.
Get some more knowledgeable staff. It smelled like weed, the man with the dreads was so unprofessional and didn't know how to look up an order number. This was the worst experience ever!geremy B.
The truck would not start accountableNORA R.
The floor mats were clean but extremely slippery.TERENCE M.
Le client n'a pas laissé de commentaire.JEANETTA C.
Le client n'a pas laissé de commentaire.Matthew F.
Truck was not so fresh and I was over charged and lied on. I returned the truck the same day 3-4 hours after renting it and they lied and charged me a fee claiming I kept the truck until the next morningCHIANTA H.
The staff was really knowledgeable and friendlyLA-LONNIE M.
Le client n'a pas laissé de commentaire.OLIVIA M.
Le client n'a pas laissé de commentaire.RONALD S.
Le client n'a pas laissé de commentaire.DWAYNE W.
Clean your trucks!!!!DENISE C.
The guys working there are quite nice and helpful. The store is small but, keep in mind that this is an old building. The cargo van that I rented was not previously cleaned, not even a little. The seats were so questionable that it was a little hard to believe that it was not taken out of service. White pet hair and really dried up stains were on both seats. Evidence of some kind of dried spilled drink was on the steering wheel. The guy that I reported this to did come out to spot clean with some spray cleaner and lined my seats with plastic, this was the last truck that they had! I believe that during check in, the gas gauge and mileage are checked and that's it. Vehicles should be properly inspected during check in and that customer needs to be held responsible for the ill treatment of cabin of the truck as well as dents and such. This is ridiculous that inspections are NOT DONE as soon as a truck pulls in while the customer is still there. Do inspections of the cabin in the presence of the customer, this let's them know that ill treatment of your property will have consequences and charge them a cleaning fee for stained up seats and such. These are the times of COVID, wake up U-Haul!!!!!DENISE C.
Even though they were swamped they still have great customer service to everyone.Andriea M.
None! Keep doing what you're doing!Gary T.
The Employees were Very friendly and helpful however, The U-Haul storage units were not as recommended, I was offered a 7x10 that was a 5x8 once measured. Please ensure that units are the correct size advertised.MICHAEL B. | Premières impressions
Nothing ðŸ˜TINA W.
I have been a uhaul customer for years and on 12/11 was the worst experience I had I was very disappointed and dissatisfiedDELORES S.
Le client n'a pas laissé de commentaire.Dante S.
nothing it was greatMichael D.
I originally was to rent this trailer in 2020 but had to cancel because of Covid 19. A year later the price went up over 100 %. If you have time I recommend looking for a trailer to buy instead.KEVIN B.
Le client n'a pas laissé de commentaire.ROBERT L.
Le client n'a pas laissé de commentaire.ELLIE W.
The manager was veryMarsha P.
Le client n'a pas laissé de commentaire.Chanel K. | Expérience générale
The stuff in the office was a little bit rude and dismissive and it took him a while to service my demand and did it in service mode vehicle when I get it back to them until several days after word that puts a lot of stress on me worrying what happened with my account!!!Nabil N.
I was charged $91 and change for 40 miles but my commute was way less and I didn't get any refund, that is unfair.ONYEBUCHI E.
Le client n'a pas laissé de commentaire.DUANE S.
Le client n'a pas laissé de commentaire.EVELYN J.
Excellent I would like recommend this location for every oneJOSEANTONIO M.
Le client n'a pas laissé de commentaire.RAYMOND L.
Customer service could use a little work. When I called on the phone to make a reservation, the person told me that to use cash there will be a $100 deposit. But when I went to go pick it the truck they said that they don't take cash and it had to be a bank/credit card.ROBERT H.
Le client n'a pas laissé de commentaire.Juan C.
Be more clear about the insurance. I was told that I had to get the insurance even though I didn't get it when I rented the prior week. I feel like I was swindled into getting the insurance when I didn't need to. Very misleading. I will never rent from here again.DUANE G.
The u-haul truck was very very poorly maintained and I was afraid it would break down during my move. I waited almost 1,5 hours to speak to an attendant who informed me that the one way truck AND UTILITY DOLLY THAT I HAD RESERVED WERE NOT AVAILABLE. I will not use this u-haul location again. The attendant was rude and unprofessional.ELAINE G.
Le client n'a pas laissé de commentaire.THEODORE H.
I'll never recommend UHaul to anyone. Terrible experience all around.Paul H.
Very easy process for both check in and out. Made the day much easier.CLARE E.
I did not rent a U-Haul, take me off the list.WILLIAM F.
First of all I had to walk across the parking lot with a handcart go up 13 wooden steps to the next parking lot pull the truck out first I had to find a truck then I pulled it out I had to put the dolly or the handtruck in the back of the truck then I could go the transmission that was sticking every time I turned around the windshield wipers did not and would not clean the windows very aggravating very frustrating I paid $680 for this truck they really did not drive well and scared the crap out of meKathy W.
Just keep doing what u doingLOIS P.
Le client n'a pas laissé de commentaire.SHANE P.
Just keep up the good work.ROY M.
Le client n'a pas laissé de commentaire.Elizabeth I.
Le client n'a pas laissé de commentaire.ELROY C.
Le client n'a pas laissé de commentaire.RICHARD B.
Good Customer Service, and very helpful.LATIKA J.
Right from the start when i picked up the truck Sharon had a Attitude like i interrupt her eating breakfast at the front desk, didnt say hello or good morning .this being a Saturday i needed to keep the truck longer and was told i could keep it until the next day and bring it back by 7am but the didnt open til 9am so she told me to leave the key in the glove box. so 4days later someone called me and told me they couldnt find the key and i told them Sharon told me to leave it in the glove box and now they charged me 75 and Sharon is saying "i didnt tell you to leave the key in the box and we only have one key to the truck.So how did they get the mileage and gas readings i used so they can charged me if no one could find the key to open the truck? and no one returned my call to explainBERNARD J.
The lady who checked us in wasn't very friendly. The tire pressure maintenance warning stayed on the whole trip, and the passenger rear view mirror was broken. On a good note the young man who checked us out was very friendly and polite. For future reference I suggest you to a better job on the upkeep of your vehicles.Alvin A.
Just keep up the great work. Consistency is always appreciated. Makes you look forward to coming back to great customer service. Merci.Tavon B.
This location is horribly managed and needs a complete overhaul. Someone from U-Haul's national office should come down to this Belair Road location and replace management.Christopher S.
I only did a drop-off after hours so I didn't speak to anyone directly, but it was nice that they had overflow parking for truck drop-offs and the drop-off key box was convenient. I received my receipt the next day and everything went smoothly. I anticipated a hard trip at first but was surprised by how easy Uhaul made my move. I will definitely rely on Uhaul for future moves. Merci.KHADIJA A.
My appointment was for 9am. I was out of there by 9:10 and on the road. The lady who helped me, I believe her name was Sharon, she was professional. I can't complain about my experience.TONY J.
The man who got me set up with the van when I got there was great! Very personable and helpful!DEBORAH C.
Ordered truck online I missed my time slot so I stood in line for 25 mins waiting to pick up truck. Finally was able to update pickup info on the app to do online check-in. Went to counter to get key only to go to the truck and couldn't get in because of the horrible parking. Waited another 20 mins to have an employee pull the truck out and it wouldn't start. Went back in since 20 minutes later I was finally able to get a new truck and keys. There was no gas in the truck which is a major inconvenience. Upon return I waited another 15 mins just to get on the parking lot. Of course there was a line inside and the guy on the lot harassed me about gas. Total headache would never use this location again.CHARNITA B.
A more customer serviceLinda T.
Absolutely FUCKED experience with UHAUL! Tried to do the contactless pickup with the Uhaul app on my smartphone which was a joke, would have been way better off just interacting with the dudes at the location. Then the app didn't work when I went to return my van after hours which enabled UHAUL to nickel and dime my ass and charge me an extra 20 dollar fee. Now to top it all off when I received my final invoice this morning they also decided to charge a "lost key" fee of 100 dollars, even though I dropped the key in the night drop box like I was requested to. All in all one of the worst customer experiences of my life I guess try a fucking Penske rental next time! Hey UHAUL get FUCKED!!!Ryan T.
Le client n'a pas laissé de commentaire.RAPHAEL K.
Their was only one staff member to help everyone's needs coming in for a uhaul/storage etc. Also, the staff when returning a truck was very ignorant.TONYA K. | Premières impressions
The truck broke down before I could finish the move. How can you charge somebody for the full rentalPAUL D.
Le client n'a pas laissé de commentaire.Ray C.
Nothing excellent serviceJANETTE H.
Rat infested Staff customer service is trash President of location is trash Continued to bill me for 2 months after I moved out. Would not recommend to anyoneDeshawnda J. | Expérience générale
Le client n'a pas laissé de commentaire.MARIAN G.
Le client n'a pas laissé de commentaire.Bridgitte D.
Poor customer service Small facility Charged my card twice in one week This is last resort uhaul spot Very unprofesionalMICHAEL J.
Le client n'a pas laissé de commentaire.Steven B.
Le client n'a pas laissé de commentaire.Flechia C.
Le client n'a pas laissé de commentaire.CHRISTOPHER J.
Not sure if your company overbooks like airlines do/did, but as many people with "reservations" walk out of your locations WITHOUT a truck as those getting a truck. I showed up at 7am for my reservation, only to be informed that there were no trucks (15') available until 6:30pm. WOW.DEANGELO B.
Your site offers affiliate moving service without vetting the companies. It is unacceptable that the UHAUL brand is associated with i professionalism and any subcontractors without integrity or basic service.KENYA P.
Le client n'a pas laissé de commentaire.ALICIA S.
Keep the wonderful associates that you have! Everytime I need a truck , I always use this location.TIFFANI C.
Poor customer service....bad equipment...clueless employes....small and tight facilityMICHAEL J.
No improvements necessary. The staff was excellent.DEBRA W.
unable to check in or our w/ mobileJustin Q.
First, I had reserved a 15' truck at the location in towson for 11am. When i arrived to pick up the truck, there were none available as the person who rented it did not return it on time. I was then told that my reservation had to be changed by uhaul to a location 20 minutes away and to a smaller truck as there was nothing else available. When i arrived at the new location, i was told there would be a $50 credit applied to my account and it was written in the notes on my account - there is no evidence that this actually occurred. Second, i asked if i could get a reduction on the mileage as this location was considerably farther than the one i had made the reservation at and this was going to cost me more for unnecessary mileage. I was told that customer service would be able to rectify this (please advise as this has not occurred yet). Next, when i reviewed the receipt, it appears that the order was duplicated as 2 rental periods, despite the person who checked me in assuring me that not only was i checked in on time, but that as long as the truck was back before the store closed at 7pm there would not be any additional charges. Overall, not a good experience and i would never recommend this location.MARLA M.
have more representative available for scheduled time slot for pick up as we are on schedlued for use of vehichleLECHADORA M.
Le client n'a pas laissé de commentaire.ARTHUR O.
Le client n'a pas laissé de commentaire.robin h. | Premières impressions
Front-end alignment was really off, which made the vehicle difficult to drive.KIVA F.
Sharon @ the 4650 Belair Rd location was great. She was handling multiple customers simultaneously on a busy Saturday AM. She saw me to my one-way rental and made sure it was clean and even made sure it had enough windshield wash fluid.Matthew B.
Le client n'a pas laissé de commentaire.Sonetta G. | Premières impressions
Staff was extremely helpful and friendly, even on an extremely stormy day and the facility was neat and clean.Cynthia H. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer P. | Premières impressions
Bad Service bed everything Belair RoadMoravia U-Haul don’t go thereeddister c. | Premières impressions
Wish there was better parking especially for the front units. Wish the buildings were connected. Have a unit in front and one in the back. That's only because there are no large units available. But this location is very convenient for me.Yolonda M. | Premières impressions
Charged my account an extra $100 without telling meMICHELLE H. | Premières impressions
Le client n'a pas laissé de commentaire.pamela t. | Premières impressions
Professional staff Clean facility Great prices,HYWEDA T. | Réservation
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