I tried to be a nice as possible but these people behaved like some kind of I don't care type of humans. I told the last that it was my first day doing the haul renting business she had little to say. My paper work explained they I supposed to find everything together since I paid for them but there was nothing ready in place. The truck I was given had a driver seat somehow bent I had to keep constantly trying to stand to avoid falling one side while driving. And more unprofessional behaviors. I think the company might behind the behavior of their employees.Seth L.
Customer Reviews for U-Haul Moving & Storage at Belair Rd
Pour nous contacter
Baltimore, MD 21206
(Belair Rd and Moravia Rd ON STREET PARKING!)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.EARL B.
Le client n'a pas laissé de commentaire.kasi P.
Le client n'a pas laissé de commentaire.Teesha P.
Keep up the great work fellas! Definitely love the team's positive energy and awesome customer service TANYA B.
Le client n'a pas laissé de commentaire.Linda C.
i showed the guy pictures if gas before and it was literally higher when i returned they still charged me more for gas. because the paper was in correctMarcus S.
Not the best location to be at night. Office was closed so can't give feedback about the staff. Drop off was easy though.Ashley C.
The vehicle that was given to us had a slow leak in the tire . Therefore, we had to keep putting air in the tire. Which was very annoying and inconvenient. Very disappointed. The vehicle was clean. Don't give me a vehicle with a tire that keeps going flat. I use to get some pretty good rentals from this site. Que s'est-il passé ?Bruce B.
Service was surprisingly fast. I was able to get the vehicle the same day in time to finish the work within 4 hours. MerciMARCIA M.
Le client n'a pas laissé de commentaire.Melinda M.
Le client n'a pas laissé de commentaire.Ben Y.
Le client n'a pas laissé de commentaire.tausha B.
Very nice people!Alexus B.
The gentleman working alone, was amazing. He was efficient and was very helpful. Raise!!Dino L.
Le client n'a pas laissé de commentaire.William P.
I come here often for my trucks and everyone is helpful and pleasant especially Antonio....make him the GM.Bernard F.
Everyone was very hpful and courteous.vivian A.
Excellent customer serviceLinda M.
service is slow, unprofessional, and all the dashboard lights are onBRITTANY J.
Very helpfulDavid M.
Le client n'a pas laissé de commentaire.Christopher W.
Le client n'a pas laissé de commentaire.SHMAYAH M.
Definitely won’t be dealing with this location ever again.JOSHUA S. | Expérience générale
I could never get anyone at the location on the phone or any assistance with getting help getting my things. I'm sure they sold my items and never even informed me. This was the worst!!! I lost so much to this storage. I would never use U-Haul again!BreAnna D. | Expérience générale
Its was 2 associates. Both outside. Expect that 1 would be at counter as they see customers approachDaronda M.
Le client n'a pas laissé de commentaire.Kyle L.
Our only complaint was the discovery of mice droppings inside of our unit and belongings. Pest control may want to be reviewed for future reference. ThanksStarr R. | Expérience générale
Better customer service, I felt that the conversation between the staff was unprofessional and a little like a reality show.Denise C.
Not enough Dolly's/carts available. Ones that was lock in a area where we couldn't accessShuanee B. | Premières impressions
Le client n'a pas laissé de commentaire.KENYAN S. | Premières impressions
Le client n'a pas laissé de commentaire.Grant M.
Le client n'a pas laissé de commentaire.ELISSA J.
The location was fine, but prior actually getting through to the store, Uhaul made two incorrect reservations. Nobody compensated me for all those issues. The return after hours process was not user friendly. I also wanted to do a one way, they would not let me do so. This experience was stressful and about 89 % very difficult.Ramon B.
Le client n'a pas laissé de commentaire.Sherwanda S.
Le client n'a pas laissé de commentaire.Michelle C. | Premières impressions
Le client n'a pas laissé de commentaire.Gregory B.
don't charge them for gas they didn't useAaron F.
Charging someone for gas after they already filled the gas past the return level, charging for extra mileage and then failing to correct the issue is despicable. I have been utilizing uhaul since 2003 and have never had these issues. I have always filled the gas levels past the required amount. Then the employees are cursing behind the open door and throwing objects behind the counter. Never again! Fire them all!Ineka W.
Someone at the location stole my phone out of the truck I rented and put it another truck and I tracked the phone showing it was still at the facility. No one offered to review camera footage. I found the phone in another truck by using the find my iPhone sound. I walked around the lot and heard it beeping in another truck, it was wrapped in paper and hidden under the seat.Alexis K.
I am never going back to that location. I waited in line for 25 minutes and I was the 3rd customer. The truck I was given driver side door was rattling and I expected the glass to break any minute. The passenger door needed to be slammed closed 3 times before the â€œpassenger door openâ€ light went off. Felt like that truck needed new shocks and they needed to be replaced. The customer service staff were condescending. I will be hesitant to use Uhaul again after this experience. I actually wanted to try Penske, but a relative wanted to go to Uhaul.Martin W.
Uhaul has always been my first choice.angela C.
Given misinformation which lead to double charge. I'll never use uhaul services again.Resheena E.
Le client n'a pas laissé de commentaire.Jonathan H.
Nothing at this time.Robert E.
Le client n'a pas laissé de commentaire.Sherrel P. | Premières impressions
uhaul website for drop off completely sucks. Totally crappy experience after long drive. Site reps were cool.Brett L.
Kudos to the manager a job well done. Wouldn't change anything. No long wait rental went smoothly.Bobbett B.
I'd like someone to reach out about my experience. I work in customer success and was very impressed with your mobile onboarding but my interactions were miserable. My reservation was updated without my knowing, I was told it would save me money (it didn't), and when I escalated to a scheduling manager they handled it poorly. The rep that answered my questions initially, Fred, was helpful and had great tone. The manager he moved me to was abrasive and inflexible when I tried to seek solutions. I'd like to file an objection to my charges as she recommended.Sean S.
Smoothly run operation!Damond C.
Le client n'a pas laissé de commentaire.Robert A.
Le client n'a pas laissé de commentaire.Georgina W.
have people show up to work! the one guy that was there is great but the other guy who didnt show up really slowed everything down. i was there before it opened and still took an hour to get outta thereMichaelShane B.
Nothing at this time.BYRON W.
Stop ripping people off that's how they can improveGregory J.
Le client n'a pas laissé de commentaire.Shantell R.
The line was extremely long and there was 1 cashier working. I had an 8:30 a.m reservation and did not receive the vehicle until 11:09 a.m, due to an error on U-haul's part . This ultimately caused me to have to double pay the movers that I had hired. When I called to speak to someone, bo one could give me any answers and they redirected me to another representative. I will never support this business and will encourage others not to do the same.Brittany G.
I took the truck less than 7 miles was charged a 22 dollar gas fee and after hour fee of 20 dollars when I had my rental for 2 hours and it was reserved for 4 hours . So 42 additional dollars in hidden fees that is ridiculous. Plus the customer service was rude. Definitely won't recommend and intend on writing Google /yelp reviews as well.Christopher W.
Your representative was very professional and knowledgeable about all of the equipment as well as the paperwork. He was also very helpful with ways for me to have some savings and extended my return time so that I could have things in order for my return account.Andre W.
Le client n'a pas laissé de commentaire.Devin B. | Expérience générale
Le client n'a pas laissé de commentaire.Silvia H. | Expérience générale
Give the customer all information neededdaphne B.
Le client n'a pas laissé de commentaire.Terry M.
I've been renting since July/2013, and wouldn't rent from no one else!!!Randolph T.
Include purchased equipment in the U-Haul van/vehicle. Improve vehicle maintenance by checking brake and turn signal lights, some of which weren't operable upon vehicle pick-up.Andrew L.
Le client n'a pas laissé de commentaire.Shatia S.
Do a better job in maintaining your vehicles.Denise C.
Keep cleanAnthony J.
Le client n'a pas laissé de commentaire.Traci O.
Le client n'a pas laissé de commentaire.Chantay S.
Le client n'a pas laissé de commentaire.Donna C.
Le client n'a pas laissé de commentaire.Vincent A.
was very pleased with the servicerandolph S.
Le client n'a pas laissé de commentaire.Elizabeth L.
The guy who wanted on me was rude . When I brought the vehicle back the Manager stole 75dollars off my card and he was rude .I put the Gass over 3/8 and he took 75 dollars for fuel fuel when I asked him what happen he made up a lie uhaul. Know how much gas is in the vehicle when you leave and when you bring it back they know how much gas is in the tank he is a thief I will never rent from them againFolami T.
Le client n'a pas laissé de commentaire.Samuel M.
The clerk that received my rental was very friendly and made usre i safely returned the equipmentArchie M.
Le client n'a pas laissé de commentaire.Tesfalem B.
Under inflated tire burst on the NJ Turnpike. Very lucky trailer didn't flip and take truck with it. Trailer was removed and towed to next exit where the tire was eventually replaced. The other tire was checked and it was 20-25 lbs. low. Don't think the equipment is checked between rentals at least at this location. There is no way to directly speak with anyone at any rental location. All calls go through a central answering service.james M.
Le client n'a pas laissé de commentaire.Dakota B.
Le client n'a pas laissé de commentaire.Ross S.
Location is awful! No room to enter the parking lot to get equipment. This location is my least favorite by far! People are friendly and the guy who processed my rental initially was very helpful. But when you have no room in the parking lot off of a busy street, it makes it a hassle!Harold S.
Le client n'a pas laissé de commentaire.Sarah B.
Very helpful young lady at the check in counterrenee W.
Le client n'a pas laissé de commentaire.Kenya M.
No cancel my order by mistake.Rosetta J.
Increase inventory of equipment, such as dolliesMaria D.
Workes was greatTRESSA S.
Took a picture when I dropped off vehicle was at the original meter when I picked vehicle upJason P.
Le client n'a pas laissé de commentaire.Megan S.
The young man that help me he was very professionalClyde T.
I paid at pickup yet received a receipt after drop off that was more than twice the amount I prepaid with NO additional miles. There were several undisclosed charges listed. I selected 7am pick up by mobile devise but was advised I still had to go inside to get the vehicle. I didn't get to get the van until after 7:30 delaying my day's progress. The rep at pick up offered to change my drop off to the 24 hour mark but did NOT advise that if I brought the truck back at that time (7am Sunday), there would be an "after hours fee". Adversely, if I waited until the store actually opened at 9am, I'm sure I would've been charged a late fee in that case as well.Tamu B.
Have vans ready for when I order them!Amy M.
Uhaul completely messed up my move. The first, and what was supposed to be the only, day I went to pick up my truck and it wasn't at the original location. Called customer service, they apologized and gave me $50 refund, then told me to go to another location. The truck there didn't work. Customer service then wasted about 4 hours of my time transferring me around before giving me another refund (which I never got and they're now refusing to acknowledge) before finding me a truck at a third location. Ended up not being able to completely fill it up before I had to hit the road; I had to be at my destination by a certain time. So then I had to come back a few days later for another truck. Same thing happened AGAIN. Wasted 2 hours that time. Never got any of the equipment I ordered either. At least they refunded that. I'm still waiting on my other $50, but customer service keeps arguing with me hoping I'll just drop it. Unprofessional, to say the least. What should've taken 1 trip and just 4-5 hours ended up being 2 trips (more money for them I guess, since I had to pay for 2 trucks) and 13 hours. Useless company. Save your money and go with one of their competitors.KRISTOFER F.
Le client n'a pas laissé de commentaire.Sasha W.
Le client n'a pas laissé de commentaire.Nieasha W.
I tried to explain to the representative they gave me the truck on empty I brought the truck back the same way I got it now I got charged for service fees fuel and other cost not happy I'm going to deal with customer service today cannot believe that you're Representatives will tell me that trucks were dirty broken down and stolen that's why I couldn't pick it up in my location not very happy with you allGREGORY G.
The dolly wasn't secured and moved around the back. I think it would have been better if that and the pads weren't in the truck for space reasons and because the dolly was looseSelena W.
Other than limited parking in a very congested area this was a really nice experience in the city.Amethyst T.
This location was helpful but the uhaul.com website was horrible. I made reservation for a pick up truck online and got to the store just for the sales lady to tell me they haven't had that many pick up truck in months and the few they had was already reserved. Thank goodness the lady was able to help me rent another vehicle.Sharde K.
Please check the maitances on the vehicle before renting out.Tammy G.
Le client n'a pas laissé de commentaire.Sasha W.
The Return features were difficult to complete, although I tried, and stopped when the two men that were there left. Felt unsafe at that point, but tried to avoid the additional 20 fee I did not have. Also felt that the brakes were low on 1711 van, that I rented.Lelia K.
Le client n'a pas laissé de commentaire.Wandnola S.
Le client n'a pas laissé de commentaire.Sasha W.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.Stacey D.
Rented for almost a year. Rat poop in my belongings. Unauthorized charges on my account. Raised rent after only a month being there. You'll never get an actual person from the store on the phone …it is always directed to customer service but they are helpful. Do not rent a locker at this place !BRIANA B. | Expérience générale
Le client n'a pas laissé de commentaire.IMELDA N. | Premières impressions
Le client n'a pas laissé de commentaire.Danielle R. | Premières impressions
Le client n'a pas laissé de commentaire.Zina B. | Expérience générale
Staff was friendly but not knowledgeable about unit availability or the computer system .Tanea C. | Expérience générale
Although there was a trap there were still mouse terds on my things.bonita f. | Premières impressions
I don't like having to use a step ladder for the lockers.THOMASINA J. | Premières impressions
Staff was very rude, one gentlemen was blocking my exit bringing truck back to shop got out of his truck told me to get out of his way!Brad T. | Expérience générale
Very much GHETTO & unprofessional!!!Tatiana B. | Expérience générale
It was okay but I have yet to get confirmation that my unit is checked out on the day I did it.Jenise L. | Expérience générale
You'll sold my storage by mystake in I'm really mad my things being soldrobin j. | Expérience générale
Tyra is a perfect employee she gave me the best costumer service I've ever received. She's amazingLeyontae C. | Premières impressions
Le client n'a pas laissé de commentaire.Tyrone A. | Premières impressions
Terrible experience i would not recommend at all. Im glad I never have to interact with these people againsierra p. | Expérience générale
Le client n'a pas laissé de commentaire.Danyelle W. | Expérience générale
I don't do stairs well because of arthritis so when showing me the unit I had to do stairs to get to my area, so a little inconvenient for me. Once inside building on the main floor very convenient to get to.. Place very clean. Inside, right size for my needs. Lots of space for things I needed to place there. Anything you needed to move into your storage area was right there.Geneva A. | Premières impressions
The Employees were Very friendly and helpful however, The U-Haul storage units were not as recommended, I was offered a 7x10 that was a 5x8 once measured. Please ensure that units are the correct size advertised.MICHAEL B. | Premières impressions
Le client n'a pas laissé de commentaire.Chanel K. | Expérience générale
Their was only one staff member to help everyone's needs coming in for a uhaul/storage etc. Also, the staff when returning a truck was very ignorant.TONYA K. | Premières impressions
Rat infested Staff customer service is trash President of location is trash Continued to bill me for 2 months after I moved out. Would not recommend to anyoneDeshawnda J. | Expérience générale
Le client n'a pas laissé de commentaire.robin h. | Premières impressions
Le client n'a pas laissé de commentaire.Sonetta G. | Premières impressions
The best part of the experience was working with the front desk person Antonio. As I've written before he went above and beyond to make the experience easy and understandable, all while working alone on a very busy day, with a line nearly out the door. He made me feel like I was the only one being helped and never lost his smile! Give that guy a RAISE! : )Nannette H. | Expérience générale
When taking out my stuff there was rat poo on my stuff other that there was no problem.Khadijah J. | Expérience générale
Some of my things had mouse droppings on itnichole r. | Expérience générale
Staff was extremely helpful and friendly, even on an extremely stormy day and the facility was neat and clean.Cynthia H. | Premières impressions
Le client n'a pas laissé de commentaire.Tracey K. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer P. | Premières impressions
Le client n'a pas laissé de commentaire.Amdrio G. | Online Move In
Le client n'a pas laissé de commentaire.Danielle G. | Expérience générale
This was not a bad run. Thanks for making it easy for meCarla S. | Expérience générale
ANTONIO was AMAZING. I witnessed grouchy tired people come at him and he kept his composure while dealing & resolving their issues. When it was my turn, he was kind and amicable even though he seemed to be the only front desk employee in one of the busiest days of the year in B'more GRADUATIONS all over the city! Lots of moving ins and outs. He handled everything though I bet he wishes he had backup! Give the guy a BIG RAISE! ❤️❤️ The only problem we had was after hours entry. The BIG sliding door would NOT open - forcing us to unload an entire load through the small door. Thanks for listening !Nannette H. | Premières impressions
DIRTY and !! RODENT INFESTED !! !! RODENT INFESTED !! !! RODENT INFESTED !! !! RODENT INFESTED !!Shaurese D. | Expérience générale
Bad Service bed everything Belair RoadMoravia U-Haul don’t go thereeddister c. | Premières impressions
Wish there was better parking especially for the front units. Wish the buildings were connected. Have a unit in front and one in the back. That's only because there are no large units available. But this location is very convenient for me.Yolonda M. | Premières impressions
Le client n'a pas laissé de commentaire.Stephanie N. | Expérience générale
Le client n'a pas laissé de commentaire.Hunter t. | Premières impressions
Charged my account an extra $100 without telling meMICHELLE H. | Premières impressions
Didn't have any issues. I've never had a storage unit before, but I think this one went well.Giovanni E. | Expérience générale
Le client n'a pas laissé de commentaire.kim j. | Expérience générale
So much of my things were ruined by rodents., roaches and there was some water damage. The staff was great and the storage area wa not great. I would not recommend this facility to anyone.Myra S. | Expérience générale
Le client n'a pas laissé de commentaire.pamela t. | Premières impressions
Le client n'a pas laissé de commentaire.pamela t. | Premières impressions
Would use againcynthia w. | Expérience générale
Day time hours need more personnel but she was gracious in her Service. I think her name was Teresacynthia w. | Premières impressions
Le client n'a pas laissé de commentaire.Earldean A. | Premières impressions
Le client n'a pas laissé de commentaire.Mason Z. | Expérience générale
Le client n'a pas laissé de commentaire.Latoya M. | Expérience générale
I was rented a unit which was occupied. I had to wait for the staff (whom was very friendly and helpful) to find me a unit. The check in pad didn't work. The portable stairs didn't work properly. I had 3M movers there and was paying by the hour. Needless to say that they were being held up for their next job. While I'm force to incur additional charges. Unsatisfied customer.Tonya F. | Expérience générale
I experienced having mice in the storage unit after a very short period of time. I since moved out.Robin W. | Expérience générale
Le client n'a pas laissé de commentaire.Angel Rafael S. | Expérience générale
Excellent service à la clientèleBrian J. | Premières impressions
Was very pleased with the facility and the customer service.ROBERT W. | Expérience générale
The customer service was friendly billing can have some miscommunication but they try their best to resolve it quickly.Erica M. | Expérience générale
Every one was friendlyErica M. | Premières impressions
Excellent service à la clientèleRico D. | Expérience générale
The rates are too high. Staff a little unprofessional. Always people hanging around. Customer service takes too long.Kim A. | Expérience générale
Good. SeriousRico D. | Premières impressions
Loved the staff, they called me when something didn't seem right with my payment and worked with me. The manager remembered me by name. Excellent people skills. Kinda wanna fill out a application nowMelanie S. | Expérience générale
Staff was courteous and friendly. I felt safe.Linda C. | Expérience générale
Thanksleo c. | Expérience générale
Professional staff Clean facility Great prices,HYWEDA T. | Réservation
Customer service didn’t help at all They are not professional at all and they don’t help youFARDIN A. | Expérience générale
The young lady that is the receptionist by the name of Kim is so awesome! Very respectable and knowledgeable. I absolutely love when she's there. I Frequent t that location for that reason.YOLANDA W. | Réservation
Very friendly and helpful staff. I will definitely use this location in the futurecharles d. | Expérience générale
Had to throw away all of my belongings due to rat and/or mice feces & urine all over my items. No one has really helped with reembursing my belongings or what I've payed to keep my things there!DYAMON b. | Expérience générale
I didn't like the fact that it wasn't 24 hour access you had to pay extra,I believe that should be a given. Also I noticed some mouse infestation because I found some mouse dropping's on my belonging.india c. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!