Customer Reviews for U-Haul Moving & Storage at Belt Blvd
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

635 évaluations

351 E Belt Blvd   Richmond, VA 23224
(Across From Southside Plaza)

(804) 231-0743

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(804) 231-0743

351 E Belt Blvd
Richmond, VA 23224
(Across From Southside Plaza)

Services dans cet établissement :

Heures d’ouverture

Toujours ouvert sur votre téléphone intelligent

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It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

de'asia randall  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keiara Gustus  |  Premières impressions 
Évaluation :
5

I'm very thankful for the high level of support and service I received from every member of the team, both in California and Virginia. Your overall level of organization is outstanding given all the moving parts….no pun intended.

Steven Kennedy  |  Premières impressions 
Évaluation :
4

Staff was great, atmosphere great.

Loretta Cooper  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH LEE BAILEY  |  Expérience générale 
Évaluation :
1

Management is always so rude. But thanks for all the years my mom has been here 24 years of storage help

JOYCE MARIE BROWN  |  Expérience générale 
Évaluation :
4

The lights inside the storage we're not worki

Micheal Puryear  |  Expérience générale 
Évaluation :
5

It served its purpose

Rosslyn Johnson  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shakirah ABDALMAJIED  |  Expérience générale 
Évaluation :
5

Manager and staff are great!

jesse dean  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wanda Scott  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette Binford  |  Expérience générale 
Évaluation :
1

I don't like talking workers about me and then hear it from other people saying I'm nasty if that's how you Run a business. Good luck with you because I would never recommend and I got photos. That says you guys don't even know how. To do the proper infestation because there's a lot of that going on. If somebody got hurt on your property I would stand up and testify for them

MARIA VAUGHAN   |  Expérience générale 
Évaluation :
5

Great experience great ppl

CHRISTIAN BOLDEN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crissy Rogers  |  Online Move In 
Évaluation :
5

Just needs to get fence fixed in the back. Something has knocked it down. It is open for unwanted guess but excellent on everything else

VANNALETITIA FISHER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earlene Meredith  |  Premières impressions 
Évaluation :
5

Very Good Place

Latosha Webster  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES CIHON  |  Online Move In 
Évaluation :
4

My unit 391 got flooded over the summer after intense heavy rains. The driveway of my unit has a decline at the other end so heavy rains causes water to rush again the pull up gate and water goes under and into my unit. I had a lot of water damage to my coffee tables and a brand new mattress molded. I didn't have insurance. I noticed other aisles the drive way is more even.

RONALD FLEMING  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Montel Pugh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbinette Walker  |  Expérience générale 
Évaluation :
5

Everyone was friendly and easy to understand. And fast! I was there 45minutes before time and was still helped within seconds.

Dawn Clarke  |  Online Move In 
Évaluation :
5

Everything was great, really appreciate it

Patrice Hampton  |  Premières impressions 
Évaluation :
5

I will always use this facility in the future should I need storage. Andrew was very polite and helpful.

Lisa Brown  |  Expérience générale 
Évaluation :
5

I will use this u hall again

ELLEN MCDONALD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DuEwa Williams  |  Expérience générale 
Évaluation :
5

The best U-haul I have ever been to.

LACHELLEVANECCIE ADKINS  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shyheim Garner  |  Expérience générale 
Évaluation :
5

The Manager went beyond and over! I will recommend everyone to go there!

Alexandria Johnson  |  Premières impressions 
Évaluation :
5

The Manager went over and beyond! I'm so Grateful!

Alexandria Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shuvonda feggin  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ahmad Johnson  |  Premières impressions 
Évaluation :
5

The manager was friendly and informative. You keep up the good work Andrew!

Nicole Jones  |  Premières impressions 
Évaluation :
5

Outstanding service and customer support!!!

Ed Hamlet  |  Expérience générale 
Évaluation :
5

Andrew and his staff are nice and helpful I give the ten stars

Donna Hobson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica artis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stanley kelly  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Lane  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maceo Venable  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl Kirby  |  Premières impressions 
Évaluation :
5

Above and beyond! Andrew is not only an excellent manager but he's an excellent person. I will recommend this facility to all of my associates.

Keisha Williams  |  Expérience générale 
Évaluation :
4

Overall experience was good

Aunetta Gardner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha Brown  |  Premières impressions 
Évaluation :
5

All the staff were amazing and very helpful

Jessica artis  |  Premières impressions 
Évaluation :
5

Good fast service Was able to answers all questions I asked. Great job

Darin Graves  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen King  |  Premières impressions 
Évaluation :
5

Andrew at the U-Haul on East belt boulevard Richmond Virginia was excellent as the manager and the head man over there he was polite he was sympathetic he had great empathy for my situation it was not a bad or ill statement or facial expression or anything that he gave me he had excellent customer service as well as all of his employees under him I would highly recommend him to continue one of the ladder with the U-Haul company as well as his team I read them as a number one you all administrative and yes I will definitely refer them to any of my people especially during this time of recession and pandemic God bless Andrew you are number one

Nicole Long  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melvin Jones  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

David Rivera  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANICE WHITAKER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laquetta Coleman  |  Expérience générale 
Évaluation :
5

Le service à la clientèle était génial.

KENT WILKINS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Bundy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Brown  |  Premières impressions 
Évaluation :
4

Not all of the employees were accommodating.

Jacqueline Redwood  |  Expérience générale 
Évaluation :
5

I have had my storage for over 10 years and have been very satisfied and will use them again if I need to.

ANTIONETTE BYRDSONG  |  Expérience générale 
Évaluation :
5

I appreciate your help and thank you for providing a safe space for my things.

BRANDI UNDERWOOD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDI UNDERWOOD  |  Expérience générale 
Évaluation :
5

Elijah was exceptional in his service

Elijah Mwitanti  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lameika Bowers  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collin Jones  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CORNELIA JONES  |  Premières impressions 
Évaluation :
5

I have rented storage units before but this Experience was far the best ever. The staff was friendly every time I interacted with them. Uhaul have a great team at the Southside branch on belt boulevard. If ever I need storage again Uhaul belt boulevard will have my business. Thanks again.

Mandy Chapman   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan Smith   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandria Johnson  |  Premières impressions 
Évaluation :
3

Need to clean up around storage buildings better

Allen Levey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence Wilson   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA HENLINE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarissa Perry  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick Patron  |  Expérience générale 
Évaluation :
5

The staff at the East Belt Boulevard location made this experience personable and easy for me and my unique situation. I can't tell you how thankful I am to have had their assistance. I think they all deserve a raise! Especially the nice lady with the short hair and Andrew Deluca-rios. Thank you all so much.

Kasey Kryjak   |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MAYA GHAZALA CHAAR  |  Expérience générale 
Évaluation :
4

Other than my putting the lock on wrong….leaving the storage unsecure…. It was the cleanest U- Haul Storage I have ever seen…. So thanks for that~

Emma Brown  |  Expérience générale 
Évaluation :
5

Great Customer Service Rep ~

Emma Brown  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Montel Pugh  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamece Anthony  |  Expérience générale 
Évaluation :
5

Had no problems while my stuff in storage. Merci.

Anita Reese  |  Expérience générale 
Évaluation :
5

Elijah was very helpful and had excellent customer service

Cierra Johnson  |  Expérience générale 
Évaluation :
5

Good Job 👍

Danny Johnson   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denisha Smith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce Moore Lewis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDI UNDERWOOD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS MORTON  |  Expérience générale 
Évaluation :
5

Number One moving and storage in the united states'

Wynter tire Mckee  |  Premières impressions 
Évaluation :
2

Staff was rude, and gate was not working properly. Also staff would not aid in entrance

Willie Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Long  |  Premières impressions 
Évaluation :
5

Thanks so much I really appreciate the services

KIA MICHELLE WILLIAMS  |  Premières impressions 
Évaluation :
5

The staff was courteous helpful and very pleasant

Mr Mayo  |  Premières impressions 
Évaluation :
5

Merci

Joyce Lee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan Trayer  |  Expérience générale 
Évaluation :
5

Staff very helpful ..

Lynn Brice  |  Expérience générale 
Évaluation :
5

I was given top notch customer service both over the phone (local) and face to face. I never experienced anything abnormal both times I went to the storage center. I am the most pleased and look forward to referring UHaul and or using them again. Merci

Kenya Randolph  |  Expérience générale 
Évaluation :
4

Guy over charged me when working on two things at a time but my daughter was able to get that corrected so I am glad for that .

Mary Blackman  |  Expérience générale 
Évaluation :
5

Andrew very nice an helpful

Harold Lewis  |  Premières impressions 
Évaluation :
5

Like I said Lansing his crew over there at Top Notch I can have some good people they've done some real nice stuff I was actually in the hospital one time I ran into an emergency and I'd rented a truck for a week and they were nice enough to come back and get it right at the hospital and they've known me for years and they always help me move you know every couple years when I got to move from one unit to the next and I always good guys then I think that's what U-Haul wants to be a good American company like it's

James Larivey  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ryan Grant  |  Expérience générale 
Évaluation :
5

Very friendly

Mary Blackman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELVIN JACOB  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George Blount  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawanda Mealy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL MARTINI  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rosevelt Johnson SR   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILIO LOPEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl Hellmann  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna Hobson  |  Premières impressions 
Évaluation :
5

I want thank you all for helping me in time of need.May God bless y'all in 2023.Thanks

MARGIE PARHAM  |  Expérience générale 
Évaluation :
1

Didn't Sine for the unit Manager book unit to my name with out my permission charge my card with out my permission consider as fraud by law 2 weeks later the unit is still lock with a u haul lock but the start charge my card cut of previously my locks don't even return new locks that they cut of my locks cost me +-$70 Manager name lance threads me I call hq but they say they put that on file someone will contact me so I'm still waiting But pay for a lock unit don't think that's Wright

Antonio Lazala  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas Carter  |  Premières impressions 
Évaluation :
1

They forgot to put my move out in the system, then charged me, and then tried to charge my account without my permission for way more than what I was even paying in the first place, so no, I will never use U-Haul again and no I would never recommend U-Haul

Shakita Pompey  |  Expérience générale 
Évaluation :
1

The staff there is very unprofessional, I would never use it again. The truck engine light was on, I was told there was an issue and it was fixed before I took the truck. The issue was it fixed which caused more gas consumption than it was suppose to. I know because I used a truck before same distance. Also there are people sleep in the units with the doors up in plain view during the day and evening.

SAIYD NAEEM TERE SMITH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Na Deda Fields  |  Online Move In 
Évaluation :
5

Thank you for everything I really appreciate it. And you guys have a merry merry Christmas and a happy New Year peace

Kenneth Parker  |  Expérience générale 
Évaluation :
5

Great place to store things , everything was taken well care of when it was time to get things out of storage.

RAQUONLAMONT INGRAM  |  Expérience générale 
Évaluation :
5

Great service. Very helpful staff. Good problem solvers

Lynn Brice  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BORISKEVIN REYNOLDS  |  Expérience générale 
Évaluation :
3

Thanks UHaul They csn add more cameras

L'roy Woodson  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debbie Evans  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Stefan Hill  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hasan Shamooro  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debbie Evans  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian Wiles  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shirley Hudson  |  Premières impressions 
Évaluation :
5

Entire staff was polite, helpful, friendly, and over all very efficient. I would give them a 10 out of 10.

MITZI BELL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fabian jones  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanora Giles  |  Premières impressions 
Évaluation :
3

I just think the security there is not to par… the gate was always open.. never used the clicker since it was open and you had people there that isn't part of the storage begging and hustling (which I do and don't mind) but if someone was there like that it meant they came and went as they pleased into the storage facility…. Other than that it was easy to get the unit and easy to "move out " of the unit. The unit was pretty clean and there is nothing you can do about bugs on an outdoor storage. And I think that is about it on the actual unit….

Karen Herrera  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Celyon Fenty  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellye Rock  |  Premières impressions 
Évaluation :
3

Some things had mold on them had to throw away

Devonya Anderson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny Johnson   |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Camara walker  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wasley love  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sierra gulley  |  Expérience générale 
Évaluation :
1

Manager and staff very rude nonchalant with customers.I moved into a storage it took 30 minutes going back and forth with the manager other worker laughed in my face when I tried to fix the problems she couldn't do anything I needed the manager very unprofessional. The manager then told me that he didn't have to give me the free 30 days because he was tired of people coming in getting storage and using it for 30 days. then he stronger demanded asking me how long I would be renting.Im trying to find another place asap....

Henry Gary  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jalen Haymond  |  Expérience générale 
Évaluation :
3

So far so good

Eugene Rhames  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kamylah guest  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAMYLAHDANE-EQUE GUEST  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynnette Royal  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cherese Broyles  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael Motley  |  Expérience générale 
Évaluation :
1

Truck reservations was not ready Could not get help with storage

Tiffany Jones  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Humphrise  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Dabney  |  Expérience générale 
Évaluation :
2

I had closed my storage unit back in April 2022 they continued to try to bill me afterwards. I called and went to the store several times and told that it was going to be taken care of. They officially closed my unit on July 29,2022. This is the worse still have not received my deposit back.

SHANTELTAQUANIA DURANT  |  Expérience générale 
Évaluation :
5

Uhaul is on high demand. The employees were patient, efficient and attentive to the custo.er,'s needs

teresa wilson  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa Clare  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Peace  |  Expérience générale 
Évaluation :
1

The facility was not safe. My unit was broken into. Thousands of dollars of my personal items was stolen

NICOLE YOLANDA HARRIS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Spears  |  Expérience générale 
Évaluation :
3

There were mice and rodents in my unit. Next time I would use a inside climate controlled unit instead.

Dominique Haskins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Spears  |  Premières impressions 
Évaluation :
4

Came into couples problems. Nothing too serious.

Anita Reese  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Cox  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa Clare  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darlene Jones  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Delisha Horne  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Crystal Johnson  |  Premières impressions 
Évaluation :
5

Scott Smiley was super helpful and friendly

William Cooper RD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edna Harris  |  Expérience générale 
Évaluation :
5

Great and friendly and knowledgeable customer service

Drema Apruebo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sami brown  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDERWOODSON PARRISH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA SMITH  |  Expérience générale 
Évaluation :
1

I had so many problems with uhaul during my experience from rude store workers like Monique to not being able to see footage of where I think my unit was broken into after reporting that staff and my unit had no camera near by, then reporting was a mess and took months and was only resolved by Mr Smiley after accidentally bumping into him... he took care of me, but I wouldn't trust the this would work twice if necessary, not enough staff in the unit, it was a whole hot mess and if presented with the option to use another competitor before uhaul at the same price I would try them next time and I would only use uhaul if not given any other option but uhaul, I'm just being honest

LAWRENCE OSBORNE Jr  |  Expérience générale 
Évaluation :
4

Raheem was one person at the desk doing 4 jobs alone. HE was very friendly, hard working and professional work a beautiful smile.

JUSTINA EVETTE JACKSON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raven Gordon  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawnnette Shelton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melkwan Leonard  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis Rodriguez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wannda joyner  |  Premières impressions 
Évaluation :
5

i just think that the price was a lil to much. but besides that it was very convenient for me.

Lawanda Robinson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

i'keia henderson  |  Expérience générale 
Évaluation :
5

my experience with U haul was very easy going. The rate was excellent compared to other storage units. I would definitely recommend them

pamela kidd  |  Expérience générale 
Évaluation :
4

They had put a dead bult on it and ive always paid on time was upset

donna crawford  |  Expérience générale 
Évaluation :
5

Excellent staff!

BLAIR PAGE  |  Expérience générale 
Évaluation :
5

Hello my name is Tiara Russell and I want you to know that I had an amazing experience with this company Service out of my storage was at the Belmont belt Boulevard the manager dare she was outstanding I don’t remember her name but I do know that she is a small figured woman with dreads and she was outstanding I was grateful to have her

Tiara Russell  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MACEOJEROME VENABLE  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Catherine Green  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES D WAZUKA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVEN ORLANDA GILES  |  Premières impressions 
Évaluation :
3

More staff is needed on a Saturday morning instead of 1 person.

Lawanda Mealy  |  Expérience générale 
Évaluation :
1

I was paying for a climate controlled storage unit. The unit was not climate controlled as evidence by my furniture developing mildew on it. The unit did not have a light in it. Kira who works in the office was very nice and helpful and is the only reason I would consider coming back to this facility. She deserves a raise.

Katherine Blake  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tenika Harris  |  Expérience générale 
Évaluation :
5

Súper

YANIRA GONZALEZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra Jackson  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anthony Graham  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

FRANKLIN LEWIS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Bey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZENAIDA MARIA RICE NELSON  |  Expérience générale 
Évaluation :
5

The manager is truly "AWESOME", my experience was excellent. Therefore I will continue to keep coming back. She goes above and beyond! Thank you Ms. Leawood for my wonderful experience.

Teresa Jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

demetrice Harris  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley Amos  |  Premières impressions 
Évaluation :
1

I dont.care anything about your feed back only thing i.want.is my money.back for a storage I never use or put anything in it just put a lock never ope the storage and the.camera is not going to lie it will show i.put the lock never one open the storage and not once put anything in their.so.i will be taking further action on this matter.

RUBY STIGALL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dekeitha Smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jewel willams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELOISE PARRETTE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RASHEED JAMAL CARTER  |  Premières impressions 
Évaluation :
3

Lots of garbage at the dumpster. When U-haul changed the doors and I finally moved my items out of the three units I'd had, there were lots of items missing and I could see where the staff that had access went through things and removed items. The company should make all units climate control and indoors.

CAROLYN HOPKINS  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicholas Sams  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rose Johnson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tarsharn Robertson  |  Expérience générale 
Évaluation :
2

The staff used to be friendly but my experience yesterday was that this is no longer true, especially Monique

LAWRENCE OSBORNE Jr  |  Premières impressions 
Évaluation :
4

Staff was nice and helpful.

Dominique Faison  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne Courton  |  Expérience générale 
Évaluation :
2

I rented a storage unit for a friend, whose contact information was registered with the rental office, on July 21. He removed all items and returned the key on August 12. However, I continued to receive emails demanding that additional rent be paid and threatening a lien on the nonexistent contents of the unit. I called the Belt Blvd office twice, on August 24 and September 4, asking that the account be closed. Each time someone said that they would close it, but the harassing emails continued until a final call was made September 15. This was over a month after the unit was emptied and key returned. An email to U-Haul customer service also went unanswered.

Owen LeGrone  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela kidd  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lawanda Mealy  |  Premières impressions 
Évaluation :
3

Not any larger storage units.

Sabrina Schumann  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dominique Faison  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raneka Dunaway  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dekeitha Smith  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

shakira Miller  |  Expérience générale 
Évaluation :
5

The manager and entire staff for this location WERE AMAZING!!! She is a great leader and has built a really solid team of kind, professional, and collaborative people. A truly outstanding experience with the Belt Boulevard team!

Diane Tucker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SPENCER DWAYNE BATTLE  |  Premières impressions 
Évaluation :
2

Charged my father for a few months rent due to lock being on unit that they eventually cut. My father has fallen sick with dementia. I feel like he was taken advantage of.

James lewis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geornica Daniels  |  Premières impressions 
Évaluation :
1

I got to my unit and there was a lock on it. I called and asked if they could remove the lock, 30mins went by still no one. 45mins I called back and they said someone coming right now. 30 more minutes go by and the manger called, They sold me a unit that was already reserved! Almost 2hrs wasted so I took the truck back. I was refunded for the storage unit but charged for the truck when I only used 2mi

Kennard Woodfin  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Roberta Simmonds  |  Expérience générale 
Évaluation :
5

Shout out to the Manager cant remember her name.

Landen Dodge  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Houser  |  Premières impressions 
Évaluation :
2

Customer service was poor. My lock was cut off my unit with no explanation and no reimbursement. Tried several times to get in contact with the office and I could never get anyone. Took over a month to get my storage unit closed out and Im not even sure I'd it is closed out at this point as they have not communicated with me at all about this. 0/10 recommend.

Justis Martin  |  Expérience générale 
Évaluation :
4

Need to have a better A/C system,waited in line for ten minutes very hot in the office

lisamarie scott  |  Premières impressions 
Évaluation :
5

The staff were extremely helpfully, professional and super friendly!! The last associate (employee) was overwhelmed with returning trucks and I was one of them , plus I closed out the storage unit I had and she was absolutely patient and was fantastic!

SHELLY DINKINS  |  Expérience générale 
Évaluation :
2

When we filled out initial paperwork online we qualified for the 1st month rent free because of prior out of state rental from U-Haul. When we rented the unit we were told that policy no longer exits. Seems like a bait and switch to me do we will be looking for a new facility soon.

Dennis Dotson  |  Premières impressions 
Évaluation :
1

I had to throw all my stuff away due to dead mouse found in my shoe box and mouse poop was literally everywhere in all my baskets and boxes which is very nasty

Davette Jones  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tenika Harris  |  Premières impressions 
Évaluation :
5

Store manager Monique was very friendly, knowledgeable, and efficient!! Her demeanor was very welcoming! She's a great asset to your company!

TORIESHARONDA BONNER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D WAZUKA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoinette Athey  |  Expérience générale 
Évaluation :
5

Best customer service I've had in a long time!!!

Ed Hamlet  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Morasti Pena  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine Green  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlene Pitchford  |  Premières impressions 
Évaluation :
2

Obsolete profressionalism. Monique to be precise.

Rumarlena Roberts  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zina Spicer  |  Expérience générale 
Évaluation :
4

Overall, my experience was pleasant. The office was understaffed and I had to wait for a little while, but all of the employees were very kind and pleasant about the experience. The unit itself is fine, it needed to be swept and I found a small nest of spiders inside.

ALEXANDERWOODSON PARRISH  |  Premières impressions 
Évaluation :
4

There were 2 issues: 1. There were no clear direction on how to enter the facility with a personal car or with the truck that I returned. 2. I reserved the truck and storage unit on line but it still took about 30 minutes to complete the transaction. The store manager was answering the phone and answering questions on the phone while I waited.

Wanda Melton  |  Premières impressions 
Évaluation :
1

The staff suck and are unorganized. They also don't have any storages available!

Linesha Tinsley  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ciara Patron  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie Wall  |  Expérience générale 
Évaluation :
4

Raheem was very, very nice and helpful. I was given a unit that was taken, so I had to come back to the store and it took about 20 minutes to get a new unit lined up, which was a little frustrating. The two gentleman, who told me they were both new, that helped remove my trailer were also very friendly and helpful. Only docking a star for the inconvenience of being put into a unit that was taken and my wait time.

Mallory Olwig  |  Premières impressions 
Évaluation :
3

No comment

Lawanda Robinson  |  Premières impressions 
Évaluation :
1

I had an awful experience with uhaul i booked an online storage unit paid Saturday 5/22/21 and when I arrived to the storage with my load there was a lock on my unit and customer service rep told me ny only options was to pay again and make another reservation or wait til Monday with my load stuck on trailer had to pay extra for rental truck and go find another storage and uhaul still has my money with no storage unit I would really like for someone from uhaul to explain this to me and make it make sense

Janell Barrett  |  Online Move In 
Évaluation :
4

Staff was very professional

LLOYD DANIELS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah Cloepfil  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan Showen  |  Premières impressions 
Évaluation :
2

My storage unit is smaller than expected I ask for a garage size unit enough space to fit a vehicle in but it wasn’t exactly what I ask for at all I don’t intend on keeping my unit at all unless the size I asked for becomes available

ralph brown  |  Premières impressions 
Évaluation :
5

No complaints. Staff has great customer service, always helpful and answering all my questions or concerns. I will always use U-haul storage for my storage needs. Thank You.

JEANNETTE GIBBS  |  Expérience générale 
Évaluation :
1

I purchased a storage was supposed to have a month free the payment taken out monthly. Went that night to move furniture into the storage along with hired hands the store lock was never taken off and the manager assured me she was going right over to take the lock off.called on all service drove around over hour trying to find a storage with the lock off to accommodate our needs. Went the next day gave them the storage number thought we were all on the same page which spoke with the store manager that is just incompetent no customer service quality assurance and stated " She was sorry she failed to cut the lock. But then talked about her being busy what about me being inconvenienced and having to pay movers extra money. Then I've been burden by threatening emails related to my storage and late fees this has been the worst experience I have had storage before in the past but you need to retrain your managers so they will have follow through and accountability. I have called several times trying to get billing straight most recently this past Sunday this which was suppose to be fixed on may 2 then when I first called but this place is ridiculous the manager needs to go through sensitivity training aswell. I feel like sum compensation should occur. I have also witnessed others having similar difficulties and my job I'm a director of nursing very demanding job and this has been terrible. Surprised still in business with McKenzie as a manager.I would like a follow up call related on how the situation can be rectified and if any disciplinary action are to be handed down.

LAWANDA MCCULLERS  |  Expérience générale 
Évaluation :
1

I did not and have not rented this unit. The staff is committing fraud and erroneously placed this unit in my name. Please contact me to rectify this serious matter at lakeishasfinetreasures@yahoo.com.

LAKEISHA ELLIS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latoya williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMELTON PAT BURNO 3RD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivory Jordan  |  Expérience générale 
Évaluation :
5

I appreciate your business thank you .

Markeisha Shelton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIlvia Chavarria  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Marsha Collins  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Shunda Francis  |  Premières impressions 
Évaluation :
1

I rented a uhaul and a storage the largest one they had to accommodate my needs. The lady at the desk told me stoatage number 1109. I brought a uhaul lock she stated she would take theirs off. I paid movers we get to the storage 1109 lock on the unit this is at 7:22 pm. Their lock was never removed called the after hour customer service thank god. We had to ride to over 100+ different unit to try to find one without a lock in the dark with flashlight with mover following us for over an hour. Found a couple but too small to accommodate 10x10 a so we continued finally we got a storage on the 1300 block the customer service lady on the phone until we found one apologizing for someone else not following through, This was already a long day of packing and to add to our mental distress and financial had to pay the movers extra for the basically 2hours over the time we agreed upon. Apparently this uhaul sales person at belt boulevard failed to meet customer satisfaction, I hope that this will help with Quality assurance,maybe a refresher on procedure and processes .

LAWANDA MCCULLERS  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LATISHA COLEMAN  |  Expérience générale 
Évaluation :
5

THE BEST EVER GREAT STAFF !!!!!!!!!!!!!!!!!!$$$$$$$$$$

Carlus Jones  |  Expérience générale 
Évaluation :
5

Very clean professional place the staff was awesome I will be telling family and friends about you all

CARLUS JONES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAHEEM PARCHMENT  |  Premières impressions 
Évaluation :
5

J'ai été très impressionné. Everyone was very helpful at this location. Thank you guys!

Morasti Pena  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHAKIRA COBBS  |  Expérience générale 
Évaluation :
1

U guys still found a way to mess things up even when im no longer doing business with you. I get charged $400 a month after I returned the truck due to bogus miles. Then takes a week to get it resolved and another 5 days before I receive my refund

jenelle Silvera  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAIYD NAEEM TERE SMITH  |  Expérience générale 
Évaluation :
5

The staff at the location were awesome. Customer service was also very helpful with all of my questions that me and my family had. This was my first move with my family and everyone made it very easy!

Joel Quinones  |  Premières impressions 
Évaluation :
1

move out and three weeks later get billed for another month

john clark  |  Expérience générale 
Évaluation :
1

Where do I start. Moved my entire house 2 hours away.. arrived at night before uhual closed..I was charged and "checked in" to my storage. Given a receipt and charged for a lock for the storage unit because I was told I needed one.(apparently wrong lock which was a letter lock) Left and returned the next morning at 8am to unload truck as it was late and raining the night before. I return to realise I was never given access to my storage unit the night before. Uhaul didn't open until 9am. So I waited an hour so I could be given access. Keep in mind I had friends with me drive with me from my home town to assist unload. I was on a tight schedule and had to head back to my home town right after unloading. 9am comes and no one opens the store up. We waited and the line for uhual started to grow. 10 am comes and I had to leave and drive 2 hours back to my home town. Finally get back to gain access to my uhual. I was told there were no units available to me..after I checked in the night before. I was given paper work/checked in for a unit number that had someone else's belongings inside of it. Of course a truck and a storage unit to store the trucks belongings was set up a month prior. Only to find out that when I show up to gain access that my 10x15 truck was not going to fit in their 10x10 unit they "reserved" for me that they didn't really even reserve because nothing was made available for my drop off day. I then was directed to another uhual 20 mins away. Me being from out of town and moving alone from one city to another knowing no one from the new city. I only had help from friends that lived 2 hours away. So now what was supposed to be a well planned move became chaos. I know dont have help until the following week to unload things. My truck was loaded with the intention of pulling things out that I needed (work computer, clothes) for the time being my stuff would be in storage. My 5,2" self had to climb to the back of the truck which was jam packed with my furniture to gain access. This entire experience caused me so much stress and tears as again im in a new town alone with no help. I will make sure everyone knows my experience and hope they decide not to go through uhual when needed services.

jenelle Silvera  |  Premières impressions 
Évaluation :
5

The 2 young women working in this store are always excellent to deal with. Great with helping on trucks, trailers, and storage units. I can't say enough good things about them.

STEPHENBRUCE MONCRIEFFE  |  Premières impressions 
Évaluation :
5

Thank you!!!!!

Rykia Williams  |  Expérience générale 
Évaluation :
1

A tenant had my storage unit blocked with all of his storage belongings out blocking the access to other units including mine. It was an awful experience on a very hot day with management so I requested a refund for the unit.

Shawna Nelms  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felicia Haymon  |  Expérience générale 
Évaluation :
5

Everything was smooth and easy! Excellent customer service and all staff extremely helpful. Will use this location for future.

Rykia Williams  |  Premières impressions 
Évaluation :
3

Because the after 7:00 p.m. key do not work.

Karen Mills  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN WALDEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHANDA ALLEN  |  Expérience générale 
Évaluation :
3

The only problems I had after 2 months my unit started to have roaches but they took care of the issue immediately. Also they changed the locks an keys and did not inform me due to some remolding that was done.

Lorie Brooks  |  Expérience générale 
Évaluation :
1

I WILL NOT RECOMMEND NO ONE TO USE UHAUL ON BELT BLVD. YOUR LET ALL MY STUFF GOT FLOODED I LOST EVERYTHING NOI WILL TELL EVERYBODY NOT TO USE UHAUL FOR EVERYTHING

Donnell Allen  |  Expérience générale 
Évaluation :
1

My furniture was damaged. My things had been moved around without my permission. There was confusion everytime i went in to pay my monthly bill. I had the overall worse experience ever. I will never deal with uhaul again and i would strongly recommend that no one ever stores there furniture there. U will regret it.

Sharise Sykes  |  Expérience générale 
Évaluation :
5

it was good

Brian Swan  |  Expérience générale 
Évaluation :
3

I moved out of Uhaul storages before thankgiving so I would not have to pay December rent and rent over I to 2020. I'm still getting daily calls from Uhaul and letters. I need this stopped. Completed.

GLORIA BLAND  |  Expérience générale 
Évaluation :
1

was not able to get to the storage unit due to paving i was told to come back in 1,5 hrs i came back at 5 and still waited 45mins they were paving and was given incorrect unit number

Lisa Harper  |  Premières impressions 
Évaluation :
5

Very personable and helpful service representative.

David Austin  |  Premières impressions 
Évaluation :
5

VERY GOOD COMPANY TO WORK WITH!

Cynthia Baxter  |  Expérience générale 
Évaluation :
5

Bien

Sergio Ustra  |  Expérience générale 
Évaluation :
4

My experience so far with UHaul has been great. The staff is very informative and responsive to resolution of technical (computer) issues in a very prompt manner. Thank you, to all the staff.

Nicole Scott  |  Expérience générale 
Évaluation :
1

I was given a smaller unit then what I paid for, we road around looking for another in the cold., could not use access card went back home w/furniture, didn't have me in computer, compensation pls.

Marsha Collins  |  Premières impressions 
Évaluation :
5

The customer service was amazing. Five Star Service

Sophia Taylor  |  Premières impressions 
Évaluation :
5

Mrs. Suzan is a wonderful person. Hard worker and tries to help her customer to the best she can!!!

cathy hill  |  Expérience générale 
Évaluation :
5

A little miscommunication at first. But the effectiveness and response time will forever amaze me.. Thank for your business gratitude

Marquell Prosise  |  Expérience générale 
Évaluation :
2

Trying to get a hold of someone who actually was knowledgeable and helpful at this location was nonexistent. I would not use uhaul again for any future moving experiences.

sheree dautruche  |  Expérience générale 
Évaluation :
2

Not a good experience. However, in the past, I've had no issues with this facility.

KOCMEKICA PRICE  |  Expérience générale 
Évaluation :
5

Manager is awesome. Very friendly and can tells she cares about her customers.

James Frank  |  Premières impressions 
Évaluation :
5

I made a reservation prior to this one but had to cancel because the van wasn't brought back on time. Came to the Belt location met Suzanne she was fast, courteous, and very attentive.Will come back.

Benitra Dickens  |  Premières impressions 
Évaluation :
5

Thanks for your help today

Mary Pendleton  |  Premières impressions 
Évaluation :
5

There were no problems and the service was great!

DOROTHY HARRISON  |  Expérience générale 
Évaluation :
5

I would prefer being able to call and speak with someone local vs a contact center.

Jackie palmer  |  Expérience générale 
Évaluation :
1

My unit was broken into. Suzanne the manager is not helpful at all. No one from corporate has bothered to reach out to me. I'm missing expensive and personal items. No one seems to care except for me.

Duone Sprouse  |  Expérience générale 
Évaluation :
1

Hard to communicate with

Elaine Collette  |  Expérience générale 
Évaluation :
5

I am very much impress the service

cythia loney  |  Premières impressions 
Évaluation :
5

The staff was friendly and help. He was very customer focus and as a manager in a call center I can appreciate that.

TOMEKANN SIMMONS  |  Expérience générale 
Évaluation :
5

My experience with Uhaul was great. The staff was always willing to help in anyway they could.

SHANTAE BAGLEY  |  Expérience générale 
Évaluation :
5

Very wonderful staff and atmosphere.

LaToy Workman  |  Expérience générale 
Évaluation :
4

My experience with this U-Haul facility was great. I always had a friendly conversation with the staff each time I came in or called to make a payment. I would definitely use their services again.

Mary Ross  |  Expérience générale 
Évaluation :
5

Great friendly customer service very helpful would definitely recommend this location to family and friends

Drema Apruebo  |  Premières impressions 
Évaluation :
5

Facility was nice and clean and the customer service was exceptional thanks

katina Simon  |  Premières impressions 
Évaluation :
5

I love it

JUDYANN RATTLER  |  Réservation 
Évaluation :
4

You have good staff who communicate very well and are very knowledgeable. I appreciate them the time I was using the storage. When a problem came up they addressed it and hopefully in the future you .

Rosylin hobson  |  Expérience générale 
Évaluation :
5

👍 great

cherie rogers  |  Réservation 
Évaluation :
1

Awful. I spoke to the store twice before arriving. Once there, they said I couldn't prove I spoke to anyone, they didn't rent what I needed, & were rude. Wasted a lot of money & will never use again

kelly burgess  |  Réservation 
Évaluation :
3

I didn’t have no problem

Michelle Richardson  |  Expérience générale 
Évaluation :
2

My experience with this company was HORRIBLE. Lack of communication, caused damage to my expensive belongings, no lights in a high crime area etc etc etc.

sheila guest  |  Expérience générale 
Évaluation :
5

THE STAFF TREATED US LIKE FAMILY

Jim Ross  |  Expérience générale 
Évaluation :
5

The staff took care of me even though my reservation was messed up.

SHAWN JONES  |  Expérience générale 
Évaluation :
5

Excellent service thanks

Mary Blackman  |  Expérience générale 
Évaluation :
1

Store associates are very unprofessional and vehicles are always dirty

dallas carter 
Évaluation :
5

Nothing,everything was perfecto!!!

MARLON PUCKETT 
Évaluation :
5

Very proffesional

Theodore Holman 
Évaluation :
2

Make sure the truck is clean and ready to go

Shawn Williams 
Évaluation :
5

Shanta was great to work with. The truck rented and storage were clean and well kept. Also, due to our crazy schedule it worked very well for us that we didn't have to give 30 days notice. A positive experience

Jackie Rummel 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa Liles 
Évaluation :
1

Have better customer service. The manager shanta did not have great customer service at all. She did not explain how the difference it would be in milage for the weekend. This manager cost me my money for doing her own estimates of the milage I would be going. Never again will I ever come to this U haul nor will I recommend it to somebody because the manager have very poor customer service and greeting service. Y'all she be ashamed of y'all selves for putting somebody like shanta as manager. Y'all suck ass!!!

Carolyn Powell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damien Tarrer 
Évaluation :
5

Nothing at all to improve! I love this U-Haul location. Also, I love working with Shante & Tony!!! Excellent employees.

thomasa delvalle 
Évaluation :
5

The customer service was EXCELLENT!!! I don't remember her name, but she was very professional, efficient and knowledgeable. I will recommend everyone I know to visit the U-Haul on East Belt Boulevard in Richmond, VA.

brenda minor 
Évaluation :
5

I can't imagine working with another Uhaul. Shante the manager is always helpful and will go out of her way for me. I have also had pleasant experiences with Tony, consistently. He even accepted the vehicle back a few minutes after close so I wouldn't have to drop it off before work the next day. I love my uhaul and can't imagine renting a truck or storage unit anywhere else.

AMBER JORDAN 
Évaluation :
4

Only issue was I paid a little more than I estimated as far as milage.

LAVENIA LEWIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan McHugh 
Évaluation :
3

Le client n'a pas laissé de commentaire.

byron frances 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAVARES BROWN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloribel Bonilla 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew Getty 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer Monacell 
Évaluation :
3

When I returned the truck and furniture pads I was told by the man checking us in (his name was Tony) that I needed to fold all the furniture pads. We had used about 30. When I questioned this he said "They weren't that way when you picked them up, were they? If you don't fold them you will be charged $50." I found his manner rude and unprofessional. When returned another truck to a location near this one, I asked the woman checking me in if that was Uhaul policy. She said it was a courtesy if the customer folded them but it wasn't required. She said she'd never heard of a $50 charge. She said the most they charged was $25 if the truck needed to be cleaned. I think Uhaul should be aware of what happened. BTW, I may have given this feedback earlier but for the second location, one in the 500 block of Belt Blvd. it should be attached to the 301 Belt Blvd location. Sorry for the confusion.

Gary Stewart 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Uconia Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia ruiztelon 
Évaluation :
5

Don't change anything. Everything was perfect.Very good customer service before and after??

UNETTA JONES 
Évaluation :
5

Outstanding professionalism and customer service.

Brian Lansing 
Évaluation :
3

More costumer service help. He got the truck, did not do a walk through with me. But overall, they were kind & did a excellent job. I will be back again & will tell friends to come. Merci

TRACY SMITH 
Évaluation :
5

Tony was very professional and accommodating. Will come to this location again....as long as he is there!

Eleanor Washington 
Évaluation :
1

They overcharged me for the return fuel charge,i wasn't allowed to use the trash can with out a fee,and when i returned the truck the saleswoman was very rude!! Never again will I be a customer of this UHaul location!!!

lyndon henry 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thuy-Anh Vu 
Évaluation :
1

The uhaul i rented was not available at the location i selected. This caused me to use additional mileage.

ROSE WALLER 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cieara Kanard 
Évaluation :
4

Continue to serve them in the manner in which is served. The manager was wonderful and very pleasant to work with. A great personality and even though it was super busy, she attended to every customer as if they were the only customer.

George Gandy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane Green 
Évaluation :
5

Great service

DAVID RAMSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robin harris 
Évaluation :
5

I like the fact that your employees was very pleasant and there where many vans and trucks that I didn't have to wait

Janice Henley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Gupp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Aldrich 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marjorie Loya 
Évaluation :
5

Everything was great!!!!

KIARRA DANIELS 
Évaluation :
5

Very pleased with service. Shontae was courteous and efficient and I would use this location again and recommend others as well.

WAYNE ROBINSON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN WILLIAMSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

betsy santos 
Évaluation :
5

Great service and great value. I was really impressed and will always consider U-Haul first when in need of moving vehicles and equipment.

melvin noel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie Charland 
Évaluation :
1

I requested 15 ft truck on line for min of 8 hrs, went to store and after I singed the lease around 1:00pm, the said bring the truck by 4:00pm ? I agreed to pay $82 and signed the lease, was no gas in the truck, she said u have credit $16 because of that.after my return was charged $111when I asked about the $16i was threatened and the guy called the manager on the phone and said; come over, I have a customer crying over $16, I'm about to loss it. Then I felt in comfortable and left the store

Dhafer Hashem 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMYLAH GUEST 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheena matthews 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MYIA WOODSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH BRADFORD 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tommy White 
Évaluation :
4

Very friendly people.

Zina Cook 
Évaluation :
4

customer service rep was very knowledgeable of equipment and recommendations was excellent for my needs. He was very professional and respectful. Merci

Tonja McLaurin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA EDWARDS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delora Mathis 
Évaluation :
5

Shanta Jennings and her staff were great!

jeffrey jablonski 
Évaluation :
1

Customer service was the worst I've ever experienced- she was rude, unhelpful, did not review my paperwork at all, including the charges we would incur. Upon return, she immediately commented on some "damage" to the truck. She said she had to take pictures for record keeping, but was unable to provide us with a photo or even a single piece of paper indicating the condition of the truck before we left. She also accused is of being liars, and said that nothing about us would convince her otherwise. I have used Uhaul for my moves for almost 20 years. This will never happen again. Good work - one horrid employee cost you 20 years of recommendations. -Megan V

megan vanschaick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassaundra Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jendayi Setorie 
Évaluation :
2

My fiancé and I waited for over an hour to get our cargo van. This was completely unacceptable especially since we arrived 30 minutes early. Although we understood it was a busy day, the person at the front desk (she was the only one up there) did not know how to fix a system problem after I swiped my card thus delaying our day. We just ended up sitting there. I even volunteered to look for the manager but without a storage I wasn't able to. Once the manager arrived (the woman at the front tried to reach her several times), it took her two minutes, if that, to solve the issue. That's how long We should have been in there. I was angry and very dissatisfied with the service and the time we wasted. For the inconvenience, I seriously considered asking for unlimited mileage. The worst part of it is we had a reservation. It wasn't as if we were waiting around for a Uhaul to become available. I wouldn't recommend this particular location to others. The space was tight regarding parking, and they were clearly understaffed for busy weekend rentals. The only redeeming quality was how polite they were.

Brenton Taylor 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JIM MAY 
Évaluation :
5

Very helpful

corneatta holmes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanta Jennings 
Évaluation :
4

Please continue your professional behaviors and manner of respect as you continue to work with customers. All of the staff members that I came in contact with were efficient, respectful, prompt and a pleasure to work with from the first phone call until I returned the truck. Lonnie R. Turnage

Lonnie TURNAGE 
Évaluation :
5

Great experience! Very friendly and professional staff.

LORIS LONGEST 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew weatherly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY MCLEAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE RUSSELL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER TUCK 
Évaluation :
3

Young lady dropping off her truck as I was waiting had an issue with how her payment was being processed, which the manager had to get involved to resolve, held up my schedule time to receive the truck. 45 minutes later I finally rcvd the truck BUT it was the same truck the young lady in front of me dropped off. Even though the manager was polite and kept apologizing, my time was being wasted on another customers' problem.

CARLOS SPENCER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNA ASBY-GREEN 
Évaluation :
4

Needs to work on customer service.

Andraya Johnson 
Évaluation :
5

A great experience , no changes needed at this time ,

Marshall Crenshaw 
Évaluation :
2

(1)Clean that location (2) Faster service is suggested, I had reservations to pick up a cargo van and two people were ahead of me and I stood there maybe 40 min. The personel could be more professional looking but they were nice.

charolette turner 
Évaluation :
5

No improvement....very nice lady and explained everything very clearly

Kattie Stevens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Matthews- Privott 
Évaluation :
3

Issues with computer, pad inventory issues, made two phone calls for support, client had to help hook up trailer.

TONY CURTIS 
Évaluation :
3

The original pick-up was scheduled at the Lombardy location, but upon arrival I was told it was actually for the 500 E Belt location. Upon arriving at the 500 E Belt location, no one was there to assist so I called Customer Service who explained that I would receive a $50 guarantee and that I could go to the 351 E Belt location instead. Upon arriving there, the woman assisting us was pleasant and efficient. Had it not been for her, I would have gone with another company.

IAN WEBSTER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAFEYEELL TUCKER 
Évaluation :
5

My original pick up location and reservation was across the street at 500 Belt Blvd, Richmond. The store was not open and I sat there for over an hour waiting until someone from the uhaul storage location at 351 Belt offered to help get a truck. They were very helpful. There were a couple customers waiting for a truck but the store never opened.

JEFFREY CROSCUTT 
Évaluation :
5

The staff was excellent. Actually dealt with 3 locations and corporate. Everyone was spot on with trying to meet my needs and they did a very good job. I was taken back by the attention I received. The reason though was that U-Haul had removed vans from the 2 locations closest to me and now I drive almost into the city to rent one.

CHRISTOPHER MAYHEW 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENITA GRATE 
Évaluation :
4

Do the walk around with the customers when checking out the truck

Luis Polio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR BANTON 
Évaluation :
2

Made a reservation for 8am on a sat the office was suppose to open at 7am and 845 am no one still hadn't arrived so i call customer service and they directed me to another office across the street

monique williams-cole 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas Eichinger 
Évaluation :
3

Le client n'a pas laissé de commentaire.

QUINTIN MITCHELL 
Évaluation :
4

The staff was very accommodating...

Trena Allen Dugger 
Évaluation :
5

NOTHING!! Customer service excellent. Thank you very.

ROBERTA COLLIER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERLONDA WYCHE 
Évaluation :
1

Uhaul need to figure this out i havea bad experience with this location they leaving a message for payment harassment for extra charge after I make the payment the same day

JUSTIN SECK 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CYRENTHIA JACKSON 
Évaluation :
3

Figure out a system that allows customers to get the type of vehicle they reserved

NANCY GUNN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA MALMQUIST 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DWIGHT GRAHAM 
Évaluation :
2

when you schedule a pickup don't change it at the last minute. Train places to be more friendly and helpful. First place said I had no reservation. Try to insist I take 3 days of insurance when I only need 1. Location 2 better up not trained properly.

JUDY OLINGER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES SCIARRINO 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamar Cooper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherman KENNON 
Évaluation :
2

My family moved from Georgia to Virginia. We made reservations paid them in full and uhaul customer service accidently cancelled them and we had to get a smaller truck which did not accommodate us at all. There were several different issues we came across with uhaul. I would not suggest this company to anyone.

TANA JONES 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PHILICIA BAILEY 
Évaluation :
5

The experience was awesome!

CARLOS STEWART 
Non les évaluations ont été soumises pour cet établissement.

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