Customer Reviews for U-Haul Moving & Storage at Belt Blvd
Location en tout temps  |  U-Haul Truck Share 24/7© Location

474 évaluations

351 E Belt Blvd   Richmond, VA 23224
(Across From Southside Plaza)

(804) 231-0743

Heures d'ouverture de l'établissement

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(804) 231-0743

351 E Belt Blvd
Richmond, VA 23224
(Across From Southside Plaza)

Services dans cet établissement :

Heures d'ouverture de l'établissement

Toujours ouvert sur votre téléphone intelligent

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Edna H.  |  Expérience générale 
Évaluation :
5

Great and friendly and knowledgeable customer service

Drema A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sami b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDERWOODSON P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA S.  |  Expérience générale 
Évaluation :
1

I had so many problems with uhaul during my experience from rude store workers like Monique to not being able to see footage of where I think my unit was broken into after reporting that staff and my unit had no camera near by, then reporting was a mess and took months and was only resolved by Mr Smiley after accidentally bumping into him... he took care of me, but I wouldn't trust the this would work twice if necessary, not enough staff in the unit, it was a whole hot mess and if presented with the option to use another competitor before uhaul at the same price I would try them next time and I would only use uhaul if not given any other option but uhaul, I'm just being honest

LAWRENCE O.  |  Expérience générale 
Évaluation :
4

Raheem was one person at the desk doing 4 jobs alone. HE was very friendly, hard working and professional work a beautiful smile.

JUSTINA EVETTE J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raven G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawnnette S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melkwan L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wannda j.  |  Premières impressions 
Évaluation :
5

i just think that the price was a lil to much. but besides that it was very convenient for me.

Lawanda R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

i'keia h.  |  Expérience générale 
Évaluation :
5

my experience with U haul was very easy going. The rate was excellent compared to other storage units. I would definitely recommend them

pamela k.  |  Expérience générale 
Évaluation :
4

They had put a dead bult on it and ive always paid on time was upset

donna c.  |  Expérience générale 
Évaluation :
5

Excellent staff!

BLAIR P.  |  Expérience générale 
Évaluation :
5

Hello my name is Tiara Russell and I want you to know that I had an amazing experience with this company Service out of my storage was at the Belmont belt Boulevard the manager dare she was outstanding I don’t remember her name but I do know that she is a small figured woman with dreads and she was outstanding I was grateful to have her

Tiara R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MACEOJEROME V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Catherine G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES D W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVEN ORLANDA G.  |  Premières impressions 
Évaluation :
3

More staff is needed on a Saturday morning instead of 1 person.

Lawanda M.  |  Expérience générale 
Évaluation :
1

I was paying for a climate controlled storage unit. The unit was not climate controlled as evidence by my furniture developing mildew on it. The unit did not have a light in it. Kira who works in the office was very nice and helpful and is the only reason I would consider coming back to this facility. She deserves a raise.

Katherine B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tenika H.  |  Expérience générale 
Évaluation :
5

Súper

YANIRA G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra J.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anthony G.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

FRANKLIN L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZENAIDA MARIA R.  |  Expérience générale 
Évaluation :
5

The manager is truly "AWESOME", my experience was excellent. Therefore I will continue to keep coming back. She goes above and beyond! Thank you Ms. Leawood for my wonderful experience.

Teresa J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

demetrice H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley A.  |  Premières impressions 
Évaluation :
1

I dont.care anything about your feed back only thing i.want.is my money.back for a storage I never use or put anything in it just put a lock never ope the storage and the.camera is not going to lie it will show i.put the lock never one open the storage and not once put anything in their.so.i will be taking further action on this matter.

RUBY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dekeitha S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jewel w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELOISE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RASHEED JAMAL C.  |  Premières impressions 
Évaluation :
3

Lots of garbage at the dumpster. When U-haul changed the doors and I finally moved my items out of the three units I'd had, there were lots of items missing and I could see where the staff that had access went through things and removed items. The company should make all units climate control and indoors.

CAROLYN H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicholas S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rose J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tarsharn R.  |  Expérience générale 
Évaluation :
2

The staff used to be friendly but my experience yesterday was that this is no longer true, especially Monique

LAWRENCE O.  |  Premières impressions 
Évaluation :
4

Staff was nice and helpful.

Dominique F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne C.  |  Expérience générale 
Évaluation :
2

I rented a storage unit for a friend, whose contact information was registered with the rental office, on July 21. He removed all items and returned the key on August 12. However, I continued to receive emails demanding that additional rent be paid and threatening a lien on the nonexistent contents of the unit. I called the Belt Blvd office twice, on August 24 and September 4, asking that the account be closed. Each time someone said that they would close it, but the harassing emails continued until a final call was made September 15. This was over a month after the unit was emptied and key returned. An email to U-Haul customer service also went unanswered.

Owen L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela k.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lawanda M.  |  Premières impressions 
Évaluation :
3

Not any larger storage units.

Sabrina S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dominique F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raneka D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dekeitha S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

shakira M.  |  Expérience générale 
Évaluation :
5

The manager and entire staff for this location WERE AMAZING!!! She is a great leader and has built a really solid team of kind, professional, and collaborative people. A truly outstanding experience with the Belt Boulevard team!

Diane T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SPENCER DWAYNE B.  |  Premières impressions 
Évaluation :
2

Charged my father for a few months rent due to lock being on unit that they eventually cut. My father has fallen sick with dementia. I feel like he was taken advantage of.

James l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geornica D.  |  Premières impressions 
Évaluation :
1

I got to my unit and there was a lock on it. I called and asked if they could remove the lock, 30mins went by still no one. 45mins I called back and they said someone coming right now. 30 more minutes go by and the manger called, They sold me a unit that was already reserved! Almost 2hrs wasted so I took the truck back. I was refunded for the storage unit but charged for the truck when I only used 2mi

Kennard W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Roberta S.  |  Expérience générale 
Évaluation :
5

Shout out to the Manager cant remember her name.

Landen D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H.  |  Premières impressions 
Évaluation :
2

Customer service was poor. My lock was cut off my unit with no explanation and no reimbursement. Tried several times to get in contact with the office and I could never get anyone. Took over a month to get my storage unit closed out and Im not even sure I'd it is closed out at this point as they have not communicated with me at all about this. 0/10 recommend.

Justis M.  |  Expérience générale 
Évaluation :
4

Need to have a better A/C system,waited in line for ten minutes very hot in the office

lisamarie s.  |  Premières impressions 
Évaluation :
5

The staff were extremely helpfully, professional and super friendly!! The last associate (employee) was overwhelmed with returning trucks and I was one of them , plus I closed out the storage unit I had and she was absolutely patient and was fantastic!

SHELLY D.  |  Expérience générale 
Évaluation :
2

When we filled out initial paperwork online we qualified for the 1st month rent free because of prior out of state rental from U-Haul. When we rented the unit we were told that policy no longer exits. Seems like a bait and switch to me do we will be looking for a new facility soon.

Dennis D.  |  Premières impressions 
Évaluation :
1

I had to throw all my stuff away due to dead mouse found in my shoe box and mouse poop was literally everywhere in all my baskets and boxes which is very nasty

Davette J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tenika H.  |  Premières impressions 
Évaluation :
5

Store manager Monique was very friendly, knowledgeable, and efficient!! Her demeanor was very welcoming! She's a great asset to your company!

TORIESHARONDA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoinette A.  |  Expérience générale 
Évaluation :
5

Best customer service I've had in a long time!!!

Ed H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Morasti P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlene P.  |  Premières impressions 
Évaluation :
2

Obsolete profressionalism. Monique to be precise.

Rumarlena R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zina S.  |  Expérience générale 
Évaluation :
4

Overall, my experience was pleasant. The office was understaffed and I had to wait for a little while, but all of the employees were very kind and pleasant about the experience. The unit itself is fine, it needed to be swept and I found a small nest of spiders inside.

ALEXANDERWOODSON P.  |  Premières impressions 
Évaluation :
4

There were 2 issues: 1. There were no clear direction on how to enter the facility with a personal car or with the truck that I returned. 2. I reserved the truck and storage unit on line but it still took about 30 minutes to complete the transaction. The store manager was answering the phone and answering questions on the phone while I waited.

Yolanda W.  |  Premières impressions 
Évaluation :
1

The staff suck and are unorganized. They also don't have any storages available!

Linesha T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ciara P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie W.  |  Expérience générale 
Évaluation :
4

Raheem was very, very nice and helpful. I was given a unit that was taken, so I had to come back to the store and it took about 20 minutes to get a new unit lined up, which was a little frustrating. The two gentleman, who told me they were both new, that helped remove my trailer were also very friendly and helpful. Only docking a star for the inconvenience of being put into a unit that was taken and my wait time.

Mallory O.  |  Premières impressions 
Évaluation :
3

No comment

Lawanda R.  |  Premières impressions 
Évaluation :
1

I had an awful experience with uhaul i booked an online storage unit paid Saturday 5/22/21 and when I arrived to the storage with my load there was a lock on my unit and customer service rep told me ny only options was to pay again and make another reservation or wait til Monday with my load stuck on trailer had to pay extra for rental truck and go find another storage and uhaul still has my money with no storage unit I would really like for someone from uhaul to explain this to me and make it make sense

Janell B.  |  Online Move In 
Évaluation :
4

Staff was very professional

LLOYD D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan S.  |  Premières impressions 
Évaluation :
2

My storage unit is smaller than expected I ask for a garage size unit enough space to fit a vehicle in but it wasn’t exactly what I ask for at all I don’t intend on keeping my unit at all unless the size I asked for becomes available

ralph b.  |  Premières impressions 
Évaluation :
5

No complaints. Staff has great customer service, always helpful and answering all my questions or concerns. I will always use U-haul storage for my storage needs. Thank You.

JEANNETTE G.  |  Expérience générale 
Évaluation :
1

I purchased a storage was supposed to have a month free the payment taken out monthly. Went that night to move furniture into the storage along with hired hands the store lock was never taken off and the manager assured me she was going right over to take the lock off.called on all service drove around over hour trying to find a storage with the lock off to accommodate our needs. Went the next day gave them the storage number thought we were all on the same page which spoke with the store manager that is just incompetent no customer service quality assurance and stated " She was sorry she failed to cut the lock. But then talked about her being busy what about me being inconvenienced and having to pay movers extra money. Then I've been burden by threatening emails related to my storage and late fees this has been the worst experience I have had storage before in the past but you need to retrain your managers so they will have follow through and accountability. I have called several times trying to get billing straight most recently this past Sunday this which was suppose to be fixed on may 2 then when I first called but this place is ridiculous the manager needs to go through sensitivity training aswell. I feel like sum compensation should occur. I have also witnessed others having similar difficulties and my job I'm a director of nursing very demanding job and this has been terrible. Surprised still in business with McKenzie as a manager.I would like a follow up call related on how the situation can be rectified and if any disciplinary action are to be handed down.

LAWANDA M.  |  Expérience générale 
Évaluation :
1

I did not and have not rented this unit. The staff is committing fraud and erroneously placed this unit in my name. Please contact me to rectify this serious matter at lakeishasfinetreasures@yahoo.com.

LAKEISHA E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latoya w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMELTON PAT B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivory J.  |  Expérience générale 
Évaluation :
5

I appreciate your business thank you .

Markeisha S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIlvia C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Marsha C.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Shunda F.  |  Premières impressions 
Évaluation :
1

I rented a uhaul and a storage the largest one they had to accommodate my needs. The lady at the desk told me stoatage number 1109. I brought a uhaul lock she stated she would take theirs off. I paid movers we get to the storage 1109 lock on the unit this is at 7:22 pm. Their lock was never removed called the after hour customer service thank god. We had to ride to over 100+ different unit to try to find one without a lock in the dark with flashlight with mover following us for over an hour. Found a couple but too small to accommodate 10x10 a so we continued finally we got a storage on the 1300 block the customer service lady on the phone until we found one apologizing for someone else not following through, This was already a long day of packing and to add to our mental distress and financial had to pay the movers extra for the basically 2hours over the time we agreed upon. Apparently this uhaul sales person at belt boulevard failed to meet customer satisfaction, I hope that this will help with Quality assurance,maybe a refresher on procedure and processes .

LAWANDA M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LATISHA C.  |  Expérience générale 
Évaluation :
5

THE BEST EVER GREAT STAFF !!!!!!!!!!!!!!!!!!$$$$$$$$$$

Carlus J.  |  Expérience générale 
Évaluation :
5

Very clean professional place the staff was awesome I will be telling family and friends about you all

CARLUS J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAHEEM P.  |  Premières impressions 
Évaluation :
5

J'ai été très impressionné. Everyone was very helpful at this location. Thank you guys!

Morasti P.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHAKIRA C.  |  Expérience générale 
Évaluation :
1

U guys still found a way to mess things up even when im no longer doing business with you. I get charged $400 a month after I returned the truck due to bogus miles. Then takes a week to get it resolved and another 5 days before I receive my refund

jenelle S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAIYD NAEEM TERE S.  |  Expérience générale 
Évaluation :
5

The staff at the location were awesome. Customer service was also very helpful with all of my questions that me and my family had. This was my first move with my family and everyone made it very easy!

Joel Q.  |  Premières impressions 
Évaluation :
1

move out and three weeks later get billed for another month

john c.  |  Expérience générale 
Évaluation :
1

Where do I start. Moved my entire house 2 hours away.. arrived at night before uhual closed..I was charged and "checked in" to my storage. Given a receipt and charged for a lock for the storage unit because I was told I needed one.(apparently wrong lock which was a letter lock) Left and returned the next morning at 8am to unload truck as it was late and raining the night before. I return to realise I was never given access to my storage unit the night before. Uhaul didn't open until 9am. So I waited an hour so I could be given access. Keep in mind I had friends with me drive with me from my home town to assist unload. I was on a tight schedule and had to head back to my home town right after unloading. 9am comes and no one opens the store up. We waited and the line for uhual started to grow. 10 am comes and I had to leave and drive 2 hours back to my home town. Finally get back to gain access to my uhual. I was told there were no units available to me..after I checked in the night before. I was given paper work/checked in for a unit number that had someone else's belongings inside of it. Of course a truck and a storage unit to store the trucks belongings was set up a month prior. Only to find out that when I show up to gain access that my 10x15 truck was not going to fit in their 10x10 unit they "reserved" for me that they didn't really even reserve because nothing was made available for my drop off day. I then was directed to another uhual 20 mins away. Me being from out of town and moving alone from one city to another knowing no one from the new city. I only had help from friends that lived 2 hours away. So now what was supposed to be a well planned move became chaos. I know dont have help until the following week to unload things. My truck was loaded with the intention of pulling things out that I needed (work computer, clothes) for the time being my stuff would be in storage. My 5,2" self had to climb to the back of the truck which was jam packed with my furniture to gain access. This entire experience caused me so much stress and tears as again im in a new town alone with no help. I will make sure everyone knows my experience and hope they decide not to go through uhual when needed services.

jenelle S.  |  Premières impressions 
Évaluation :
5

The 2 young women working in this store are always excellent to deal with. Great with helping on trucks, trailers, and storage units. I can't say enough good things about them.

STEPHENBRUCE M.  |  Premières impressions 
Évaluation :
5

Thank you!!!!!

Rykia W.  |  Expérience générale 
Évaluation :
1

A tenant had my storage unit blocked with all of his storage belongings out blocking the access to other units including mine. It was an awful experience on a very hot day with management so I requested a refund for the unit.

Shawna N.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felicia H.  |  Expérience générale 
Évaluation :
5

Everything was smooth and easy! Excellent customer service and all staff extremely helpful. Will use this location for future.

Rykia W.  |  Premières impressions 
Évaluation :
3

Because the after 7:00 p.m. key do not work.

Karen M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHANDA A.  |  Expérience générale 
Évaluation :
3

The only problems I had after 2 months my unit started to have roaches but they took care of the issue immediately. Also they changed the locks an keys and did not inform me due to some remolding that was done.

Lorie B.  |  Expérience générale 
Évaluation :
1

I WILL NOT RECOMMEND NO ONE TO USE UHAUL ON BELT BLVD. YOUR LET ALL MY STUFF GOT FLOODED I LOST EVERYTHING NOI WILL TELL EVERYBODY NOT TO USE UHAUL FOR EVERYTHING

Donnell A.  |  Expérience générale 
Évaluation :
1

My furniture was damaged. My things had been moved around without my permission. There was confusion everytime i went in to pay my monthly bill. I had the overall worse experience ever. I will never deal with uhaul again and i would strongly recommend that no one ever stores there furniture there. U will regret it.

Sharise S.  |  Expérience générale 
Évaluation :
5

it was good

Brian S.  |  Expérience générale 
Évaluation :
3

I moved out of Uhaul storages before thankgiving so I would not have to pay December rent and rent over I to 2020. I'm still getting daily calls from Uhaul and letters. I need this stopped. Completed.

GLORIA B.  |  Expérience générale 
Évaluation :
1

was not able to get to the storage unit due to paving i was told to come back in 1,5 hrs i came back at 5 and still waited 45mins they were paving and was given incorrect unit number

Lisa H.  |  Premières impressions 
Évaluation :
5

Very personable and helpful service representative.

David A.  |  Premières impressions 
Évaluation :
5

VERY GOOD COMPANY TO WORK WITH!

Cynthia B.  |  Expérience générale 
Évaluation :
5

Bien

Sergio U.  |  Expérience générale 
Évaluation :
4

My experience so far with UHaul has been great. The staff is very informative and responsive to resolution of technical (computer) issues in a very prompt manner. Thank you, to all the staff.

Nicole S.  |  Expérience générale 
Évaluation :
1

I was given a smaller unit then what I paid for, we road around looking for another in the cold., could not use access card went back home w/furniture, didn't have me in computer, compensation pls.

Marsha C.  |  Premières impressions 
Évaluation :
5

The customer service was amazing. Five Star Service

Sophia T.  |  Premières impressions 
Évaluation :
5

Mrs. Suzan is a wonderful person. Hard worker and tries to help her customer to the best she can!!!

cathy h.  |  Expérience générale 
Évaluation :
5

A little miscommunication at first. But the effectiveness and response time will forever amaze me.. Thank for your business gratitude

Marquell P.  |  Expérience générale 
Évaluation :
2

Trying to get a hold of someone who actually was knowledgeable and helpful at this location was nonexistent. I would not use uhaul again for any future moving experiences.

sheree d.  |  Expérience générale 
Évaluation :
2

Not a good experience. However, in the past, I've had no issues with this facility.

KOCMEKICA P.  |  Expérience générale 
Évaluation :
5

Manager is awesome. Very friendly and can tells she cares about her customers.

James F.  |  Premières impressions 
Évaluation :
5

I made a reservation prior to this one but had to cancel because the van wasn't brought back on time. Came to the Belt location met Suzanne she was fast, courteous, and very attentive.Will come back.

Benitra D.  |  Premières impressions 
Évaluation :
5

Thanks for your help today

Mary P.  |  Premières impressions 
Évaluation :
5

There were no problems and the service was great!

DOROTHY H.  |  Expérience générale 
Évaluation :
5

I would prefer being able to call and speak with someone local vs a contact center.

Jackie p.  |  Expérience générale 
Évaluation :
1

My unit was broken into. Suzanne the manager is not helpful at all. No one from corporate has bothered to reach out to me. I'm missing expensive and personal items. No one seems to care except for me.

Duone S.  |  Expérience générale 
Évaluation :
1

Hard to communicate with

Elaine C.  |  Expérience générale 
Évaluation :
5

I am very much impress the service

cythia l.  |  Premières impressions 
Évaluation :
5

The staff was friendly and help. He was very customer focus and as a manager in a call center I can appreciate that.

TOMEKANN S.  |  Expérience générale 
Évaluation :
5

My experience with Uhaul was great. The staff was always willing to help in anyway they could.

SHANTAE B.  |  Expérience générale 
Évaluation :
5

Very wonderful staff and atmosphere.

LaToy W.  |  Expérience générale 
Évaluation :
4

My experience with this U-Haul facility was great. I always had a friendly conversation with the staff each time I came in or called to make a payment. I would definitely use their services again.

Mary R.  |  Expérience générale 
Évaluation :
5

Great friendly customer service very helpful would definitely recommend this location to family and friends

Drema A.  |  Premières impressions 
Évaluation :
5

Facility was nice and clean and the customer service was exceptional thanks

katina S.  |  Premières impressions 
Évaluation :
5

I love it

JUDYANN R.  |  Réservation 
Évaluation :
4

You have good staff who communicate very well and are very knowledgeable. I appreciate them the time I was using the storage. When a problem came up they addressed it and hopefully in the future you .

Rosylin h.  |  Expérience générale 
Évaluation :
5

👍 great

cherie r.  |  Réservation 
Évaluation :
1

Awful. I spoke to the store twice before arriving. Once there, they said I couldn't prove I spoke to anyone, they didn't rent what I needed, & were rude. Wasted a lot of money & will never use again

kelly b.  |  Réservation 
Évaluation :
3

I didn’t have no problem

Michelle R.  |  Expérience générale 
Évaluation :
2

My experience with this company was HORRIBLE. Lack of communication, caused damage to my expensive belongings, no lights in a high crime area etc etc etc.

sheila g.  |  Expérience générale 
Évaluation :
5

THE STAFF TREATED US LIKE FAMILY

Jim R.  |  Expérience générale 
Évaluation :
5

The staff took care of me even though my reservation was messed up.

SHAWN J.  |  Expérience générale 
Évaluation :
5

Excellent service thanks

Mary B.  |  Expérience générale 
Évaluation :
1

Store associates are very unprofessional and vehicles are always dirty

dallas C. 
Évaluation :
5

Nothing,everything was perfecto!!!

MARLON P. 
Évaluation :
5

Very proffesional

Theodore H. 
Évaluation :
2

Make sure the truck is clean and ready to go

Shawn W. 
Évaluation :
5

Shanta was great to work with. The truck rented and storage were clean and well kept. Also, due to our crazy schedule it worked very well for us that we didn't have to give 30 days notice. A positive experience

Jackie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa L. 
Évaluation :
1

Have better customer service. The manager shanta did not have great customer service at all. She did not explain how the difference it would be in milage for the weekend. This manager cost me my money for doing her own estimates of the milage I would be going. Never again will I ever come to this U haul nor will I recommend it to somebody because the manager have very poor customer service and greeting service. Y'all she be ashamed of y'all selves for putting somebody like shanta as manager. Y'all suck ass!!!

Carolyn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damien T. 
Évaluation :
5

Nothing at all to improve! I love this U-Haul location. Also, I love working with Shante & Tony!!! Excellent employees.

thomasa D. 
Évaluation :
5

The customer service was EXCELLENT!!! I don't remember her name, but she was very professional, efficient and knowledgeable. I will recommend everyone I know to visit the U-Haul on East Belt Boulevard in Richmond, VA.

brenda M. 
Évaluation :
5

I can't imagine working with another Uhaul. Shante the manager is always helpful and will go out of her way for me. I have also had pleasant experiences with Tony, consistently. He even accepted the vehicle back a few minutes after close so I wouldn't have to drop it off before work the next day. I love my uhaul and can't imagine renting a truck or storage unit anywhere else.

AMBER J. 
Évaluation :
4

Only issue was I paid a little more than I estimated as far as milage.

LAVENIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

byron F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAVARES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloribel B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
3

When I returned the truck and furniture pads I was told by the man checking us in (his name was Tony) that I needed to fold all the furniture pads. We had used about 30. When I questioned this he said "They weren't that way when you picked them up, were they? If you don't fold them you will be charged $50." I found his manner rude and unprofessional. When returned another truck to a location near this one, I asked the woman checking me in if that was Uhaul policy. She said it was a courtesy if the customer folded them but it wasn't required. She said she'd never heard of a $50 charge. She said the most they charged was $25 if the truck needed to be cleaned. I think Uhaul should be aware of what happened. BTW, I may have given this feedback earlier but for the second location, one in the 500 block of Belt Blvd. it should be attached to the 301 Belt Blvd location. Sorry for the confusion.

Gary S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Uconia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia R. 
Évaluation :
5

Don't change anything. Everything was perfect.Very good customer service before and after??

UNETTA J. 
Évaluation :
5

Outstanding professionalism and customer service.

Brian L. 
Évaluation :
3

More costumer service help. He got the truck, did not do a walk through with me. But overall, they were kind & did a excellent job. I will be back again & will tell friends to come. Merci

TRACY S. 
Évaluation :
5

Tony was very professional and accommodating. Will come to this location again....as long as he is there!

Eleanor W. 
Évaluation :
1

They overcharged me for the return fuel charge,i wasn't allowed to use the trash can with out a fee,and when i returned the truck the saleswoman was very rude!! Never again will I be a customer of this UHaul location!!!

lyndon H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thuy-Anh V. 
Évaluation :
1

The uhaul i rented was not available at the location i selected. This caused me to use additional mileage.

ROSE W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cieara K. 
Évaluation :
4

Continue to serve them in the manner in which is served. The manager was wonderful and very pleasant to work with. A great personality and even though it was super busy, she attended to every customer as if they were the only customer.

George G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane G. 
Évaluation :
5

Great service

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robin H. 
Évaluation :
5

I like the fact that your employees was very pleasant and there where many vans and trucks that I didn't have to wait

Janice H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marjorie L. 
Évaluation :
5

Everything was great!!!!

KIARRA D. 
Évaluation :
5

Very pleased with service. Shontae was courteous and efficient and I would use this location again and recommend others as well.

WAYNE R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

betsy S. 
Évaluation :
5

Great service and great value. I was really impressed and will always consider U-Haul first when in need of moving vehicles and equipment.

melvin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie C. 
Évaluation :
1

I requested 15 ft truck on line for min of 8 hrs, went to store and after I singed the lease around 1:00pm, the said bring the truck by 4:00pm ? I agreed to pay $82 and signed the lease, was no gas in the truck, she said u have credit $16 because of that.after my return was charged $111when I asked about the $16i was threatened and the guy called the manager on the phone and said; come over, I have a customer crying over $16, I'm about to loss it. Then I felt in comfortable and left the store

Dhafer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMYLAH G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheena M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MYIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tommy W. 
Évaluation :
4

Very friendly people.

Zina C. 
Évaluation :
4

customer service rep was very knowledgeable of equipment and recommendations was excellent for my needs. He was very professional and respectful. Merci

Tonja M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delora M. 
Évaluation :
5

Shanta Jennings and her staff were great!

jeffrey J. 
Évaluation :
1

Customer service was the worst I've ever experienced- she was rude, unhelpful, did not review my paperwork at all, including the charges we would incur. Upon return, she immediately commented on some "damage" to the truck. She said she had to take pictures for record keeping, but was unable to provide us with a photo or even a single piece of paper indicating the condition of the truck before we left. She also accused is of being liars, and said that nothing about us would convince her otherwise. I have used Uhaul for my moves for almost 20 years. This will never happen again. Good work - one horrid employee cost you 20 years of recommendations. -Megan V

megan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassaundra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jendayi S. 
Évaluation :
2

My fiancé and I waited for over an hour to get our cargo van. This was completely unacceptable especially since we arrived 30 minutes early. Although we understood it was a busy day, the person at the front desk (she was the only one up there) did not know how to fix a system problem after I swiped my card thus delaying our day. We just ended up sitting there. I even volunteered to look for the manager but without a storage I wasn't able to. Once the manager arrived (the woman at the front tried to reach her several times), it took her two minutes, if that, to solve the issue. That's how long We should have been in there. I was angry and very dissatisfied with the service and the time we wasted. For the inconvenience, I seriously considered asking for unlimited mileage. The worst part of it is we had a reservation. It wasn't as if we were waiting around for a Uhaul to become available. I wouldn't recommend this particular location to others. The space was tight regarding parking, and they were clearly understaffed for busy weekend rentals. The only redeeming quality was how polite they were.

Brenton T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JIM M. 
Évaluation :
5

Very helpful

corneatta H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanta J. 
Évaluation :
4

Please continue your professional behaviors and manner of respect as you continue to work with customers. All of the staff members that I came in contact with were efficient, respectful, prompt and a pleasure to work with from the first phone call until I returned the truck. Lonnie R. Turnage

Lonnie T. 
Évaluation :
5

Great experience! Very friendly and professional staff.

LORIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
3

Young lady dropping off her truck as I was waiting had an issue with how her payment was being processed, which the manager had to get involved to resolve, held up my schedule time to receive the truck. 45 minutes later I finally rcvd the truck BUT it was the same truck the young lady in front of me dropped off. Even though the manager was polite and kept apologizing, my time was being wasted on another customers' problem.

CARLOS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNA A. 
Évaluation :
4

Needs to work on customer service.

Andraya J. 
Évaluation :
5

A great experience , no changes needed at this time ,

Marshall C. 
Évaluation :
2

(1)Clean that location (2) Faster service is suggested, I had reservations to pick up a cargo van and two people were ahead of me and I stood there maybe 40 min. The personel could be more professional looking but they were nice.

charolette T. 
Évaluation :
5

No improvement....very nice lady and explained everything very clearly

Kattie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M. 
Évaluation :
3

Issues with computer, pad inventory issues, made two phone calls for support, client had to help hook up trailer.

TONY C. 
Évaluation :
3

The original pick-up was scheduled at the Lombardy location, but upon arrival I was told it was actually for the 500 E Belt location. Upon arriving at the 500 E Belt location, no one was there to assist so I called Customer Service who explained that I would receive a $50 guarantee and that I could go to the 351 E Belt location instead. Upon arriving there, the woman assisting us was pleasant and efficient. Had it not been for her, I would have gone with another company.

IAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAFEYEELL T. 
Évaluation :
5

My original pick up location and reservation was across the street at 500 Belt Blvd, Richmond. The store was not open and I sat there for over an hour waiting until someone from the uhaul storage location at 351 Belt offered to help get a truck. They were very helpful. There were a couple customers waiting for a truck but the store never opened.

JEFFREY C. 
Évaluation :
5

The staff was excellent. Actually dealt with 3 locations and corporate. Everyone was spot on with trying to meet my needs and they did a very good job. I was taken back by the attention I received. The reason though was that U-Haul had removed vans from the 2 locations closest to me and now I drive almost into the city to rent one.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENITA G. 
Évaluation :
4

Do the walk around with the customers when checking out the truck

Luis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR B. 
Évaluation :
2

Made a reservation for 8am on a sat the office was suppose to open at 7am and 845 am no one still hadn't arrived so i call customer service and they directed me to another office across the street

monique W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

QUINTIN M. 
Évaluation :
4

The staff was very accommodating...

Trena A. 
Évaluation :
5

NOTHING!! Customer service excellent. Thank you very.

ROBERTA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERLONDA W. 
Évaluation :
1

Uhaul need to figure this out i havea bad experience with this location they leaving a message for payment harassment for extra charge after I make the payment the same day

JUSTIN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CYRENTHIA J. 
Évaluation :
3

Figure out a system that allows customers to get the type of vehicle they reserved

NANCY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DWIGHT G. 
Évaluation :
2

when you schedule a pickup don't change it at the last minute. Train places to be more friendly and helpful. First place said I had no reservation. Try to insist I take 3 days of insurance when I only need 1. Location 2 better up not trained properly.

JUDY O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamar C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherman K. 
Évaluation :
2

My family moved from Georgia to Virginia. We made reservations paid them in full and uhaul customer service accidently cancelled them and we had to get a smaller truck which did not accommodate us at all. There were several different issues we came across with uhaul. I would not suggest this company to anyone.

TANA J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PHILICIA B. 
Évaluation :
5

The experience was awesome!

CARLOS S. 
Non les évaluations ont été soumises pour cet établissement.

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