Évaluations des clients U-Haul Moving & Storage at Bladensburg

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Bladensburg

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Nicholas K. le

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Le client n'a pas laissé de commentaire.

William M. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Le client n'a pas laissé de commentaire.

Sarai B. le

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Le client n'a pas laissé de commentaire.

Nicholas S. le

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I reserved the truck at your 1501 S Capitol St SW, Washington, DC location, I was told that I would get a call if the truck was not there. I never got a call, and arrived to get the truck. I was then told that I had to go to a different location to get the truck. That is TERRIBLE.

Adriane M. le

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Le client n'a pas laissé de commentaire.

Edward G. le

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Le client n'a pas laissé de commentaire.

Julia T. le

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Le client n'a pas laissé de commentaire.

Ash R. le

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Le client n'a pas laissé de commentaire.

ERICKA S. le

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Le client n'a pas laissé de commentaire.

Victor L. le

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The online reservation system needs a lot of improvement. I called 4 time s to confirm my reservation and all 4 times they acted like i never reserved the auto transport trailer. I had no confidence that u haul would be able to rent me the trailer the day i needed it.

Gavin S. le

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Why do you give out your trucks with out a full tank of gas. I overpaid by a quarter of a tank. I hate U-Haul and will using budget or enterprise or anything other than your company

Michuta W. le

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The employees are rude. Customer sensitivity training is needed.

Andre S. le

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Le client n'a pas laissé de commentaire.

Egie D. le

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Very poor customer service. The staff is very rude, borderline disrespectful. Please train your staff on being courteous and welcoming to customers instead of creating an hostile environment. This office is a bad reflection on your brand and if there was an alternative, I would avoid renting from U-Haul by any means.

William C. le

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Service was really slow and not very friendly.

Andrew M. le

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They were rude and ignored my parents. While very helpful to me, my parents carrying the trailer were ignored and told to move the trailer around numerous times.

Dionna H. le

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Le client n'a pas laissé de commentaire.

stephen F. le

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These guys are friendly and pro.

brittney B. le

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Staff was nice but truck only had a quarter tank of gas

Frederick M. le

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I was totally taken back by what I found in the back of the truck. A woman was living inside! The local authorities where called and the lady refused to leave. The young lady behind the desk was acting very lethargic towards my situation, not worried about my time or what I had to do! I feel some type of compensation is in order for having to wait two hours to get this resolved!!!

Felicia B. le

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You can help the next customer by if someone left their bag in the truck and it having been a whole day and somebody went through the stuff stealing your item and I call twice to complain and no one hasn't reach out to me.

Marvena S. le

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I was well received well and quick service . Mr PRker was very knowledgeable. The location was accessible and clean.

Curtis W. le

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Le client n'a pas laissé de commentaire.

Katherine B. le

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Le client n'a pas laissé de commentaire.

Niels V. le

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Check-in is too slow, even with the App I had to check in manually. Location employee was very personable!

Marquita P. le

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Waiting on manager who never called me. Over charge for rental and I do plan to file a complaint with the BBB

Steven W. le

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Good job

Thomas A. le

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Le client n'a pas laissé de commentaire.

Bryan A. le

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The personnel at this location were very uninviting, almost as if they were upset and irritated that customers were there. I did not feel like a valued customer.

Alicia C. le

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The general manager was EXTREMELY RUDE && UNPROFESSIONAL!

Kiona P. le

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Le client n'a pas laissé de commentaire.

Eric H. le

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Everyone was helpful and friendly. An overall great experience. Thanks!

Rain T. le

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Work on the internet!

Carri C. le

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This location was very disorganized and slow. No manager was available and more service people were needed for the volume of people coming to the location. Moreover we were overcharged for mileage and it isn’t justified we had all mileage laid out and we only put about 8 dollars in gas in the truck. We have receipt showing this yet we were charged for 195 miles.

Jonathan S. le

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The 4th or 5th time I've rented from this location, and the staff is always polite and professional. I'm left wondering why more places can't be run as well and as nicely as this one! Kudos whomever is training and overseeing this staff.

MIKE P. le

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Le client n'a pas laissé de commentaire.

Carson M. le

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First of all, the computers were not working so it took us 45 minutes to get our truck. Second, air had to be put in the tires. Third, the mileage rate is exorbitant.

Justin P. le

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When I made my reservation, it gave me the option to use the 24/7 mobile pick up so I could pick up the uhaul truck before the customer service desk opened at 9am. But when I got there and clicked on “pick up my reservation” in my uhaul account, it told me that I had to wait until the 9am opening and get the truck from the desk. It’s frustrating to have the 24/7 mobile option but not actually have it. It defeated the point of 24/7 and I wasted time I needed to move out. Also, if that option isn’t available for my reservation, I should’ve been given a heads up BEFORE I clicked that link.

Qun G. le

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Le client n'a pas laissé de commentaire.

William M. le

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More staff. They are very busy and work hard. They could use some help.

Tamim S. le

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Le client n'a pas laissé de commentaire.

William R R. le

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I had several major issues at this location. First, the truck was in the back of the lot behind other trucks and not easily accessible. I had to wander around the facility at 6:00 AM in the cold searching. Secondly, the two utility dollies I requested were not in the truck. I had to wait until an employee arrived at the store to retrieve them. Third, the back of the truck was filthy. No one had cleaned it. I had to sweep it myself when I arrived at my old house to perform my move. Fourth, the truck only had 1/4 tank of gas. I had to fill it up before I performed my move. Fifth, the employee who retrieved my utility dollies for me reeked if marijuana and was clearly under its influence. Overall a terrible experience.

Diane J. le

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Le client n'a pas laissé de commentaire.

Ousanas J. le

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The agent that took my return was really awesome and sweet. She's a wonderful person and very professional

Christina D. le

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I was told to pay someone else's bill because south capital street messed up my account with someone else's account I was told to pay the bill that isn't mine and then file a police report. What is going on someone please help me

Bridget H. le

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The truck I rented did make some engine noise but otherwise drove well. This location was understaffed when I picked up my truck but the staff I worked with was friendly and knowledgeable. Also, this was not my original pickup location. I had to switch to this location from the one on S Capitol St because the first location said they wouldn’t have a truck for me despite my reservation, which I only discovered when I called to confirm the reservation 24 hours before pickup.

tonya S. le

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Wonderful manager with great moral ethics!!

Jessica F. le

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Le client n'a pas laissé de commentaire.

Paul S. le

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Great people. Got me checked and out asap!

frank S. le

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KUDOS

Katherine H. le

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The management and staff are not just professional, but a pleasure to deal with. Always happy with my experience here!

Luray T. le

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Customer service training !!!

Kevin M. le

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Le client n'a pas laissé de commentaire.

Anthony C. le

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Employee was very courteous.

Reginald A. le

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Le client n'a pas laissé de commentaire.

Jose A. le

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N/A

Joseph K. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Le client n'a pas laissé de commentaire.

Clinton S. le

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Le client n'a pas laissé de commentaire.

Raaed A. le

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Le client n'a pas laissé de commentaire.

Derrick F. le

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The staff was really disrespectful to me and disrespectful to a deaf female ,The worker female had dreads brown skin and the guy with the dreads was disrespectful to ,I'm going to my mayor of my state reside in about this horrible experience .

Darren W. le

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Unprofessional workers

Annette C. le

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Love the Ladies that help me on my purchase and return.. Tell Chris give them a raise!!!!!!!!!!!!!!!!!!!!

Jeff C. le

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On 12/30/19, this location tried to charge more for the rental than the price on the website where I had reserved and booked the truck. Thankfully, after calling customer service and talking to 3 representatives, it was determined that this location had erased our original reservation so they could double bill us. The representative saw our original reservation and determined that it was manually changed by this location. Big thanks to Laquisha and Michelle at customer service who caught this location in their malfeasance. I don't know if Chris Parker is Manager or franchise owner, but he should know that his employees were being dishonest. If I were U-Haul I would seriously check history and question their integrity. I have rented from U-Haul MANY times and usually everything goes smoothly.

Michael T. le

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Customer service was horrible. The truck was dirty and infested with bugs and leftover trash. When mentioned to the employees they had a very dry, nasty and unbothered attitude.

Gary D. le

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The truck I rented had several issues. The horn dis not work ! The radio did not work and 3 dah lights where on.

Shawn A. le

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Le client n'a pas laissé de commentaire.

Nikita H. le

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Le client n'a pas laissé de commentaire.

Benjamin S. le

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Le client n'a pas laissé de commentaire.

Claude E. le

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The manager, Chris Parker, at the Bladensburg location was great.!

Michael M. le

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Le client n'a pas laissé de commentaire.

Mossi T. le

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When I dropped the car off. I left a candy wrapper in the car. The agent had the GAUL to say he almost charged me $25.00 To clean the truck. EGREGIOUS!!

Eric L. le

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Le client n'a pas laissé de commentaire.

Marcus D. le

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Le client n'a pas laissé de commentaire.

Bryan G. le

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Post a sign that tells customers that they should come inside and let the employees know you're returning a truck instead of waiting with your equipment. Don't charge customers for an additional day when your employees don't come out and check your return in and you're on the lot on time.

Janet B. le

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Chris was da-bomb!

Valerie B. le

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Le client n'a pas laissé de commentaire.

Peter D. le

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Le client n'a pas laissé de commentaire.

Patrick O. le

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I was overcharged , I still need my refund

Sarah H. le

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It was very easy to drop off the Uhaul.

Veda U. le

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I got a truck that the bumper was hanging and the tire pressure light was on. When I returned the truck, no one was there to inspect truck. The guy told me to just leave the key. Hopefully I will not be charge anything for the lousy truck I received.

Carrington H. le

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Le client n'a pas laissé de commentaire.

Matthew S. le

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Le client n'a pas laissé de commentaire.

Ashley L. le

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That staff was lackluster and the equipment was not up to standards. And they tried to call a 1/3 tank of gas a half and told me if I didnt bring it back at half I would be charged... it was never half to begin with?!?!

Melanie S. le

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Le client n'a pas laissé de commentaire.

Andre P. le

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Le client n'a pas laissé de commentaire.

JACQUELINE C. le

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I used the app for the first time. It was challenging but doable. I will be using it again soon. Thanks

Abraham J. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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For once at U-Haul, fast service. Guys in the lot work hard and are nice. Manger is so by the book he comes off as impolite and looking for a reason to not rent you equipment. Sort of hostile.

Stephanie D. le

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Le client n'a pas laissé de commentaire.

Helene W. le

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Nothing I had a Wonderful UHaul experience that was very Pleasant. Great Customer Service!

romane G. le

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Le client n'a pas laissé de commentaire.

Mariana F. le

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Le client n'a pas laissé de commentaire.

Kathleen J. le

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Chris and staff were excellent, helpful and all around super nice! The Process was quick and they were ready for me

Dale W. le

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Keep on doing it thank you.

Chimemezue A. le

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The cashier was very helpful

Gregory M. le

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Le client n'a pas laissé de commentaire.

Bill H. le

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All good

Kelvin J. le

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I don’t appreciate the customer service and they took money off my car when they was not supposed to

Christinaa C. le

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This was one of the worst storage experiences i have ever had. Someone on the facility backed into my storage unit and damaged my door. I was told that it would be fixed but it never was.

dianette w. le

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The young lady was very helpful .The service was great .She was very informative about all the aspects of the company and was even informed about discounts concerning My storage.Thank You

Michael K. le

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Thanks!

James G. le

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Very friendly and helpful staff. Highly recommend.

geraldine v. le

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I have no remark at this time. Thanks!!!

MIchael H. le

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Scheduling with this facility was very difficult. It's amazing how hard it was just to schedule a time for my u-box to be returned to me. I will not be recommending U-Haul to friends or family.

Zubaidah S. le

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great team

Catherine W. le

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I called several days before my u-box was to be picked up to confirm that it would be ready in the morning of the 19th. It wasn't available until 4:30 pm! I received conflicting info, it was frustrati

Kirsten R. le

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Rich, the driver who brought my container, was awesome - super communicative, and he got to me on my scheduled delivery date even though I was the last stop and he was on overtime. Thank you so much!

brandi f. le

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The establishment was poorly ran, and the associate Gary, was very rude and noncompliant. I had to wait 3 hours at the store for the associate to care about where my order is and delivery time.

Mike M. le

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My girlfriend and I visited to secure a storage unit. The manager of the facility was rude and interruptive towards my girlfriend. He also used expletives and claimed to give me a refund.

marie d. le

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Gio the driver was excellent!

Andrea S. le

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What should be simple logistical planning was very difficult. First, I wasn't being charged for a 2nd UBox - it required many calls and a few months to get that fixed. Moving out was also a disaster.

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